Type:
Test Bank
Resource:
Art and Science of Leadership
Edition:
5th Edition
Author(s):
Afsaneh Nahavandi
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 1: Definition and Significance of Leadership Multiple Choice Questions 1.
Various definitions of leadership include all but one of the following: (p. 3) a. influence process b. goal achievement c. group phenomenon d. control*
2.
Which one of the following is not part of a general definition of leadership? (p. 3) a. exercise of control* b. group c. influence d. hierarchy
3.
The definition of leadership has how many key elements? (p. 4) a. one b. two c. three* d. four
4.
Lorraine Monroe, director of the School of Leadership Academy, considers which of the following to be key to leadership? (p. 4) a. setting goals b. articulating a vision* c. taking care of followers d. addressing the needs of stakeholders
5.
Mary Sammons, president of Rite Aid, believes that ___________ is/are the key to leadership. (p. 4) a. followers* b. inspiration c. goal setting d. control
6.
Mitt Romney, the Governor of Massachusetts, and Joyce Wycoff, the founder of Innovation Network, both agree that: (p. 4) a. a leader must guide the group in reaching its goals b. followers are key to good leadership* c. the key to leadership is intelligence d. leadership is a myth
7.
Which of the following factors is not part of the definitions of leadership effectiveness? (p. 5) a. achieving goals b. follower satisfaction c. implementation of change d. maintaining control*
8.
Chick-fil-A, the chicken fast food company, focuses on ________ as the key element in leadership effectiveness. (p. 5) a. employee empowerment b. goal achievement c. customer satisfaction* d. increase in stock price
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
9.
According to Fred Luthans, effective managers focus on ________ while successful managers focus on ________. (p. 5) a. stakeholders; goal achievement b. employee satisfaction; quick promotions* c. goal achievement; stock prices d. change management; employee satisfaction
10. According to Fred Luthans, effective managers are those who: (p. 5) a. take care of their own careers b. take care of their employees* c. worry about all stakeholders d. maintain control through a crisis 11. According to Fred Luthans, successful managers are those who: (p. 5) a. take care of their own careers* b. take care of their employees c. worry about all stakeholders d. maintain control through a crisis 12. Based on Fred Luthans’ research, what percentage of managers are both effective and successful? (p. 5) a. 10%* b. 30% c. 50% d. over 60% 13. Which of the following statements is true about the definition of leadership effectiveness? (p. 6) a. Leadership effectiveness depends on the goals of the organization* b. Leadership effectiveness must take into account the personality of the leader c. Leadership effectiveness is the same regardless of the organization d. Leadership effectiveness is always based on performance 14. The case of the New York Times newspaper is an example of . (p. 6) a. the importance of stakeholders in defining effectiveness b. the role of national culture c. generational differences d. the complexity of defining effectiveness* 15. Which one of the following factors is the key element of most definitions of leadership effectiveness? (p. 6) a. employee satisfaction b. stakeholder needs c. focus on outcome* d. financial measures 16. While _________ is an important aspect of leadership effectiveness, the key element is ___________. (p. 6) a. leader style; providing direction b. process; outcome* c. goal achievement; stakeholder satisfaction d. empowerment; participation 17. Which one of the following is not an element of the definition of leadership effectiveness? (p. 6) a. goal achievement b. smooth internal functioning c. external adaptability d. efficiency*
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
18. The three key elements of leadership effectiveness are: (p. 6) a. goal achievement, smooth internal processes, external adaptability* b. follower satisfaction, leader control, empowerment c. goal achievement, stock prices, customer satisfaction d. flexibility, follower satisfaction, stakeholder satisfaction 19. Comparable companies require salespersons to get 8 hours of training before a new store opens, however The Container Store requires salespersons to get hours of training. (p. 7) a. 12 b. 20 c. 100 d. 200* 20. The Container Store is able to pay its associates how much more than their competitors? (p. 7) a. 10-30 percent b. 30-50 percent c. 50-100 percent* d. 100-200 percent 21. The Contain Store’s efforts to create a family-friendly environment have paid off. Whereas their competitors’ turn-over rate is approximately 90 percent, The Container Store’s turnover rate is only . (p. 7) a. 2 percent b. 10 percent* c. 20 percent d. 50 percent 22. Which is not a reason the text provides as to why leaders are needed? (p. 8) a. to keep groups orderly and focused b. to accomplish tasks c. to be romantic ideals d. to provide effective customer service* 23. Bob, a salesperson for ABC, Inc., relies heavily on his supervisor to provide annual goals and direction was well as to clarify activities for the upcoming year. Which reason for ‘why we need leaders’ best fits this situation? (p. 8) a. to keep groups orderly and focused b. to accomplish tasks* c. to make sense of the world d. to be romantic ideals (AACSB: Reflective Thinking) 24. Which one of the following is not one of the obstacles to effective leadership? (p. 9) a. uncertainty that creates pressure for quick responses b. vague definition of leadership* c. rigid and short-term oriented organizations d. inaccessible academic research 25. Sally was recently hired as president and CEO of AlphaSports, Inc, a regional chain of sporting goods stores. She has been hired to internalize the organization as well as expand market share. Many members of the organization are highly skeptical because the organization has never attempted anything like this in the past. Sally is experiencing which obstacle to effective leadership? (p. 9) a. the organization is rigid and unforgiving b. the organization is falling back on old ideas c. the organization is facing considerable uncertainty* d. there is a lack of understanding in applying academic research findings (AACSB: Reflective Thinking)
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Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
26. Jake was appointed president and CEO of XYZ, Inc. The board of directors wants him to lower expenses by laying off 50 percent of the front-line workers. Which reason does not likely explain why this recommendation will not likely work. (p. 9) a. They are relying on overly simplistic ideas. b. The organization is facing considerable uncertainty.* c. They are looking only for short-term fixes. d. They are falling back on old ideas. (AACSB: Reflective Thinking) 27. While managers focus on ________, leadership is aimed at ________. (p. 10) a. getting power; here and now b. getting followers motivated; sharing values c. order; change* d. personal relationships; political networks 28. Managers are , while leaders are . (p. 10) a. short-term oriented; long-term oriented* b. long-term future oriented; short-term oriented c. interested in creating a culture based on values; interested in maintaining existing structure d. making use of personal power; making use of positional power 29. Compared to managers, leaders do all of the following except a. focus on the future b. create culture based on shared values c. maintain existing structure* d. create change
. (p. 10)
30. Compared to leaders, managers do all of the following except a. establish an emotional link with followers* b. maintain status quo c. implement policies and procedures d. use position power
. (p. 10)
31. Leadership and management become more closely similar when considering the issue of a. effectiveness and competence* b. national and organizational culture c. individual traits d. organizational performance
. (p. 10)
32. In addition to basic managerial functions of planning, organizing, staffing, directing, and controlling, leaders are ascribed . (p. 10) a. procedural and external roles b. procedural and internal roles c. strategic and internal roles d. strategic and external roles* 33. Kip Tindell, founder of The Container Store, created a family-friendly work environment with higher wages and flexible shifts. He may be considered an effective leader because . (p. 10) a. he focused entirely on the present b. he created a culture on shared values* c. he was interested in maintaining the status quo d. he only used position power to get things done (AACSB: Reflective Thinking)
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