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Cover story: From the high street to hospitality - is it sunshine or showers?
22
KEY STATISTICS
Readership: 15,000
Our audience:
56% business owner/ director level
44% partner, manager or senior executive
Thank goodness summer is finally here. It feels like we’ve all earned it.
At TBE it’s been super busy from hosting our first TBE Big Breakfast at Lydiard Park in Swindon to launching new initiatives such as The Next Generation, supporting young professionals and entrepreneurs. It’s fantastic to be able to work with so many businesses through what we do. I’m continually inspired by the amazing work happening across our region.
Despite an unsettled Government and global picture, businesses locally are building momentum and there’s plenty of positive news to share. From improved rail links to aid the economy, to new events such as TEDx Swindon helping to put our area on the map.
In this issue we put the spotlight on high
street businesses and how they are faring amongst the rising costs of living and doing business in recent months. It’s fantastic to hear of some of the innovative ways retailers are working to get closer to their customers and achieve growth despite tough conditions.
Event season is now well and truly underway, with something for everyone.
From TBE South West Charity Conference & Expo in June, to TBE Show in September, there are plenty of opportunities to connect, learn and grow.
If you’re looking for personal development there is support on its way, from Leadership Dialogues, a one-day conference in Bath this July, with a theme of ‘leadership as a force for good’ to new once-in-a-generation reforms’ to give adults access to university and college, as well as new apprenticeship
reforms offering new opportunities for employers.
I hope to see you at an event over the coming months and, during some welldeserved downtime this summer, don’t forget to submit your entries for the TBE Awards. It’s a great opportunity to reflect on your successes and use that in your wider marketing. There’s nothing to lose, and you’ve got to be in it to win it!
Anita Jaynes, Founder
No overall control at Swindon Borough Council
No party won enough seats in May’s local elections to take control of Swindon Borough Council. All 57 council seats were contested for the first time since 2012, with the results determining the political composition of the Council for the next four years.
The Conservative Party saw 23 councillors elected, with Labour securing 19 seats, Reform UK 14 and the Liberal Democrats one.
With no party winning a majority (29 seats or more), there is no overall control of the Council.
The voter turnout was 43.7%. Between 2015 and 2025, the average English turnout in local elections was between 30% and 35%.
Sam Mowbray, Swindon Borough Council’s Returning Officer, said, “I’d like to congratulate all the candidates who were elected to represent residents on Swindon Borough Council over the next four years.
“This was the first time in 14 years
that all seats on the Council were up for election. I would like to thank the Council’s elections team and colleagues who worked at polling stations and the count to ensure the election ran as smoothly as possible.
“Council services continue as normal following a no overall control election result. The senior leadership team and I will support this process by advising on constitutional, legal and procedural matters as required.”
The new services will run Monday to Saturday, calling at Bristol Temple Meads, Bath Spa, Chippenham, Swindon and Oxford and the trains will run every two hours, providing daily links between the three destinations.
The first service left Oxford at 07:00 on Monday 18th May, arriving into Swindon at 07:30 and Bristol Temple Meads at 08:20. From Bristol, the first train left at 07:14, arriving into Swindon at 07:59 and Oxford at 08:32.
The quickest direct journey times from Oxford will be 1 hour 8 minutes and from Bristol 1 hour 11 minutes.
To mark the launch, Great Western Railway is offering a range of special deals on fares for the first month, with Advance Purchase tickets on the new services available from around half the usual price.
GWR and Network Rail’s Western route have worked closely to ensure services can be restored as part of the railway’s May timetable change. This follows initial safety measures being put in place along the route ahead of services starting, and further safety improvements in the months to come.
Heidi Alexander, Swindon South MP and Secretary of State for Transport, said, “I was absolutely thrilled to be on the first train of the new weekday direct service between Swindon and Oxford.
Daily direct services between
Bristol, Swindon and Oxford return after 23-years
Direct rail services between Bristol Temple Meads and Oxford (via Swindon) have now resumed for the first time in more than 20 years.
“The weekend trial of direct trains was hugely popular, and this new weekday service will provide a fast, convenient alternative to being stuck in a traffic jam on the A420.
“Along with Will Stone, the MP for Swindon North, this is something I have long championed on behalf of residents. Stronger transport links are vital to unlocking opportunity, and this service is a clear example of what can be delivered when local and national partners work together.”
‘...development across Britain’s regional rail network could support over 1 million jobs’
Helen Godwin, Mayor of the West of England, said, “The West Country is getting more stations, more trains, and more routes as we continue to invest in our growing regional rail network, working together with the Government, GWR, and Network Rail. The direct service from Bristol Temple Meads and Bath Spa to Oxford is wonderful news for passengers along the line.
“After more than two decades, I’m really excited to see this connection back in place in time for the summer. This
is perfect timing and will help more people visit everything that the West of England has to offer – in Bath, Bristol, and beyond!”
Matt Griffith, Business West Director of Policy, described the news as a ‘win-win’ for residents and businesses. He added, “It is great news for Swindon, which can provide the business premises and space for the bright ideas and startups of Oxford to grow faster and further, while residents can now benefit from the great value of Swindon’s housing to work in Oxford’s dynamic economy.”
A new study (The Growing Places report) produced by Development Economics, and commissioned by GWR, estimates that by 2036, development across Britain’s regional rail network could support over a million jobs and generate nearly £79 billion in annual economic value.
GWR launched a trial of Saturday services between Bristol and Oxford in 2024, in response to a growth in demand for leisure travel by train.
The last direct services between the two destinations had previously run in 2003.
First ever TEDx event coming to Swindon’s historic railway village
TEDx Railway Village will bring together speakers, performers, creatives and audiences for a full day of powerful ideas, storytelling and conversation in the heart of Swindon’s historic Railway Village.
Independently organised under an official TEDx licence, the event aims to showcase Swindon as a growing destination for culture, innovation, creativity and connection, while giving local voices a platform alongside contributors travelling from across the UK, Europe, India and the United States.
Talks from the event will be professionally filmed and shared through the global TEDx network, giving Swindon’s stories and ideas potential international reach far beyond the live audience.
Robert Jandy, Executive Producer and TEDx Railway Village Licensee, said, “TEDx Railway Village is about creating meaningful connections between ideas, people, creativity and place. Swindon has an extraordinary depth of talent, story and potential, and this
event is about giving those voices a platform with both local and international reach. This isn’t about bringing something to Swindon. It’s about revealing what’s already here and connecting it to a wider audience.”
The scale of the programme reflects that ambition, with 16 carefully selected speakers chosen from more than 120 applicants, alongside artists, thinkers and contributors from multiple countries and disciplines.
Organisers say the event is designed not only as a one-day experience, but as part of a wider movement around culture, creativity, ideas and civic connection within Swindon.
Debbie Bryan, TEDx Co-Founder and Speaker Coach, said, “As a TEDx speaker myself, I know firsthand the opportunities these platforms can create. I’m excited to help bring that energy and inspiration to Swindon through TEDx Railway Village.”
She added, “Swindon has always had the ideas. This is the stage.”
Local businesses, organisations and
as a not-for-profit, community-led initiative through Lines of Connection CIC.
Involvement offers businesses the opportunity to align with a globally recognised platform associated with innovation, creativity and leadership, while
Tickets for TEDx
community partners are now being invited to support and participate in the event, which is being delivered
supporting a major new cultural event rooted in Swindon itself.
Railway Village are now available, with organisers expecting strong interest as the first TEDx event ever held in Swindon.
Shreeve Care Services sale marks next chapter for founder
From starting at 65 to shaping the future of care: Janet Shreeve on building, selling and what comes next.
Entrusting someone with the care of a loved one is one of the biggest decisions a family can face. For Janet Shreeve, that responsibility has shaped the last 20 years of her career.
Having recently sold Shreeve Care Services to SLP Independent Living, Janet now continues to support families and individuals navigating care choices, helping them understand their options and find the best possible solutions for their needs. She shares her journey, what motivated her to start the business later in life, and why her work in the sector is far from finished.
You founded Shreeve Care Services at 65. What led you to take that step?
I’d spent many years working in live-in care and could see first-hand how confusing and overwhelming the system can be for people. Families are often trying to make decisions at a very emotional time, without clear guidance.
I set up Shreeve Care Services because I felt there was a real gap. People needed honest advice and support to help them understand their options and find the right care for their loved ones.
Your background wasn’t originally in care, was it?
No, not at all. I started out as an Italian teacher, then ran a jewellery import business. It was after a personal life change that I moved into the care sector.
It wasn’t something I had planned, but once I was in it, I became completely absorbed. It’s a sector where you can make a real difference, and that stays with you.
What has driven you over the last 20 years?
It’s always been about people getting the right support.
Whether that’s families trying to navigate the system or care providers trying to deliver high standards under pressure, there are constant challenges. I’ve seen how important it is to combine good care with strong, sustainable businesses.
You’ve now sold Shreeve Care Services. How did that decision come about?
It felt like the right time. The business had grown and was in a strong position, and the opportunity to pass it on to SLP Independent Living meant it could continue to develop in good hands.
Letting go wasn’t about stepping away from the sector. It was about allowing the service to move forward, while I focus on the areas where I can add the most value.
What does that next chapter look like for you?
I’ll continue to work with Shreeve Care Services as a consultant, which is important to me, but I’m also focusing on The CareHive and my consultancy work under Shreeve Care.
A large part of what I do now is supporting families and individuals looking at care options, helping them find the best available solutions for their circumstances, as well as working with care providers to strengthen and develop their services.
What are the biggest challenges you’re seeing in the sector right now?
There’s constant pressure. Recruitment is a big one. Retention is another. Then there’s the challenge of maintaining quality while managing costs and expectations. Providers are trying to balance delivering person-centred care with running a viable business, and that’s not always easy.
You’re also on the board for Care & Support West. Why is that important to you?
It gives me the opportunity to be part of wider conversations about the future of
“A large part of what I do now is supporting families and individuals looking at care options, helping them find the best available solutions”
care. The sector is under real strain, and collaboration is essential if things are going to improve.
Your podcast, ‘You Care, I Care’, has been gaining traction.
What inspired that?
It’s about sharing real stories. The good and the difficult.
People learn from other people’s experiences, whether that’s families navigating care or professionals working within it. I think those conversations are more important than ever.
What would you say to someone who is at the start of their care journey with a loved one?
Don’t try to do it alone.
Ask questions, seek advice and take the time to understand your options. There is good care out there, but finding it can take guidance and support which is why I still work with Shreeve Care Services, supporting people in whatever way possible.
And finally, what keeps you motivated?
Knowing that the work makes a difference. If we can help someone feel more confident about the care their loved one is receiving, or help a provider strengthen what they’re doing, that matters.
I still feel very privileged to be part of this sector, and there’s more to do yet.
You can listen to the You care, I care podcast at: www.shreevecareservices.co.uk/podcasts
10 YEARS OF SUPPORTING BUSINESS GROWTH AT PCH
This summer marks a significant milestone for PCH Business Consultants - 10 years of supporting businesses to grow, adapt and succeed. Reaching a decade in business is always something to celebrate, and it is also a moment to reflect on what has been an extraordinary journey. Here, Founder and Director Paul Holmes shares his thoughts on the PCH journey so far.
Looking back, it is hard to imagine a more challenging time to have started and grown a consultancy business. Over the last 10 years, businesses across the UK have faced wave after wave of uncertainty. Brexit brought years of political and economic change, followed by shifts in trade, recruitment and business confidence. Funded programmes and capital projects that PCH were involved in were quietly shelved.
Then came Covid-19, which forced businesses to adapt overnight, navigating lockdowns, remote working, changing customer behaviour and significant financial pressure. Having already worked with the Oxfordshire Growth Hub, I was asked to lead the business response to Covid for Oxfordshire. Six years later, I am still very much involved. It not only helped my own business remain busy, but more importantly, has allowed me to support more than 1,000 businesses to survive, thrive and grow.
Across the past decade, PCH has grown by staying close to its clients, understanding their goals and helping them navigate both opportunities and challenges. The focus has always been on practical support, honest conversations and helping businesses make confident decisions, all built on the concept of planning for success.
One of the biggest strengths of PCH has been its ability to adapt. Markets change, customer priorities shift and
economic conditions rarely stand still. Successful businesses are not those that avoid challenges altogether; they are the ones that keep moving, keep learning and continue to find new ways to create value.
PCH has done exactly that.
These last 10 years have been built on strong relationships, resilience and a willingness to evolve. They have also been shaped by a belief that even in difficult times, there are always opportunities for businesses prepared to think differently, act decisively and stay focused on what matters most.
A huge thank you to everyone who has supported PCH over the past decade, those who have supported me as the business has grown, family, friends, colleagues and all the clients who have made the journey so memorable.
PCH continues working closely with businesses in Oxfordshire and supporting clients across the country, and I continue to develop our new holding company and manufacturing acquisition.
It has been a rollercoaster and an incredibly rewarding one. Thank you. Here’s to the future.
Unique team away days or summer parties in the beautiful Marlborough Downs
Located in the stunning Marlborough Downs, the Science and Innovation Park provides a unique setting to host your next team away day.
A 545-acre former RAF airfield and home to 80% of the Science Museum Group Collection, the Park is set amongst stunning natural woodlands and one of the UK’S largest solar farms.
Meeting rooms at the Science and Innovation Park are equipped with full AV systems and are available for daily or weekly hire, while the versatile outdoor areas can also be hired for a variety of events, including corporate volunteering.
Teams who visit the Park for their away days also experience an exclusive behind-the-scenes tour of the Hawking Building – our state-of-the-art working store where
we care for unique and historic objects from the Science Museum Group when they are not on display in a museum.
With good access to Swindon and local hotels within easy reach, our team can help plan your day, assisting with transport, food and other services on request.
If you’re looking for a unique spot to host a team away day to plan for the new financial year or for a beautiful location for a team building event in the spring or summer months, get in touch with our dedicated team today.
“We worked with the Science Museum Group to put together an offsite team building event as part of a company-wide
coaching programme. The space allowed us to facilitate the session well and the team came up with a great activity linked to their sustainability goals, aligning well with our company values. We are looking forward to working with the Science Museum Group for future events and workshops.”
Johnson Matthey Global leader in sustainable technologies
To find out more:
Phone: 07788 451912
Email: hirethesip@sciencemuseum.ac.uk
Visit: hirethescienceinnovationpark.com
From the high street to hospitalityis it sunshine or showers?
By Fiona Scott, Features Editor
With the war in Iran, disruption to trade, and the rising cost of living and doing business in recent months, it’s difficult to be positive when many businesses are facing bigger bills just to stand still.
Yet in the midst of this doom and gloom, there are glimmers of light. Swindon being named on the longlist as a candidate for the UK City of Culture 2029, and its bid to be part of a mayoral strategic authority in partnership with Oxfordshire and Berkshire, are two positives for our most active economic area.
Wiltshire Council is keen to join up with authorities in Somerset and Dorset in a partnership known as the Heart of Wessex. In both cases, if successful, these collaborations could attract billions of pounds of infrastructure investment over the coming decades. A number of Wiltshire towns have also applied to be the UK’s Town of Culture, and some may make the shortlist.
These are all longer-term ambitions and do little right now to help SMEs, particularly those in retail and hospitality, which have been feeling the squeeze from all sides.
It’s estimated that in the last quarter of 2025, there were 382 closures of licensed premises, and that across the year 789 pubs and bars went bust - an increase of over two per cent on 2024.
In retail, it’s estimated that in 2024 more than 13,000 UK retail units closed, a rise of more than 28 per cent on the previous year. Of those that closed, more than 84 per cent were independent, with insolvency cited as the main reason.
This level of pressure is also being felt in our communities. I’ve been speaking to a number of business owners about their challenges and how they are responding.
Charlotte Phipps is a qualified florist with more than 20 years’ experience. She opened her shop, The Flower Pot, in Swindon’s Old Town a year ago. In that time, she has faced major roadworks outside the shop, reducing footfall, alongside increases in short-stay parking charges. At the same time, she has grown from a team of one to seven.
She said, “In the first year, we’ve gone from one person (me) to a team of seven, so our costs have significantly risen with taxes, professional fees and everything else that comes with growing.
“We have to make sure we are compliant whilst also looking after the team and keeping costs down for customers, amongst a climate of global price rises in transportation, energy costs and rising flower prices as growers’ costs also significantly rise. It’s a pretty tough landscape right now.
“Once we hit the VAT threshold, it put a huge strain on the business as we overnight have pretty much had 20% wiped off our business. Whilst we obviously claim VAT back on purchases, our biggest costs don’t have VAT, such as our property lease which is exempt, and staff costs. With wages, pensions, tax and NI costs all rising, it is difficult to continue to make a profit.
“I’m very fortunate my husband has a sales and marketing business that has really helped me with a new website that is attracting new customers all the time. I’m having to be more active on social media, with tutorials and more video content to reach new customers.
“We have also launched marketing campaigns for B2B customers to set up accounts for sending flowers on invoice, as well as providing office flowers and plants via subscription. We’re also investing in a new service for domestic customers that will be a subscription model to receive flowers through the letterbox. Whilst it’s tough, we’re just finding new ways to diversify.
“My number one plea to everyone is to keep supporting your local independents. You don’t have to come into the shop and spend lots of money, everything is appreciated, so whether you spend £5 or £50, every customer makes a difference.”
Kirsty Gray runs a high street-based genealogy business
from a retail space in Calne. For her, the challenges are less about product and more about technology.
Kirsty said, “One of the biggest challenges in 2026 is the growing scepticism people have about the rise of AI and online scams. This has made trust more important than ever. At the same time, high streets are seeing fewer visitors as more services move online, so businesses need to work harder to build genuine connections and reassure clients that they are dealing with credible, trustworthy organisations like us.
“We are focusing heavily on building relationships. We work closely with solicitors, hospitals, councils and care homes. We share educational content on social media and tell real-life stories to help people understand the complex sector we operate in and how we support them. Collaboration with other local businesses is also important. We promote our credibility through independent reviews and Google ratings, which help reassure people that they are dealing with a trusted organisation.
“I believe the businesses that will succeed are the ones that remain focused on people. By investing in relationships, working with others in the community and staying flexible, you can develop resilience even during tough times.”
David Drake heads up Malmesbury Town Team, with a mission to support the high street, attract visitors and encourage residents to buy local.
He also runs Caerbladon with his wife Karen, so speaks from experience. Last year, Malmesbury Town Team announced that all empty retail units were occupied. Malmesbury has also applied to be the UK’s Town of Culture.
David said, “Think of the high street as a social experience, not a retail destination, as the quality of your relationships
with customers will determine how often they come back and how much time they spend in the town centre. Create opportunities for traders to meet socially rather than in a formal business context and encourage them to share insights into what’s working and what isn’t. Then you can work together to decide what to do about it. Finally, an independent spirit and pride in place is a winning combination, as small independents and their dedication to a town are the way forward for the high street to thrive in the modern world.”
Key themes that emerge from those involved in independent retail across Swindon and Wiltshire are collaboration, diversification, experience and relationships.
Let’s hope it’s a recipe for more than survival. Let’s hope it’s a recipe for sustained success.
Another business owner, Louise Muir-Sage, opened her crystal shop in Royal Wootton Bassett almost a year ago.
She said, “It’s tough and some weeks are very hard, but it’s great to see smaller independents supporting each other. Also in Royal Wootton Bassett, the town council is very supportive, and that makes a huge difference.
“I’ve found people are being much more considered with their spending and impulse purchases have reduced. This can be challenging and requires retail owners like me to be more creative, diversifying stock and offering products and services aligned to key times of year such as Christmas, the Solstice and other moments.
“I do feel people are choosing to support local, but that doesn’t always mean by spending. Recommendations to a small business such as mine are incredibly valuable, both online and offline, so I choose to be grateful to anyone who promotes my shop and services. I’ve found that other businesses support and recommend me, and I try to do the same. For me, now is a time for collaboration over competition.”
The Flower Pot: www.theflowerpotswindon.co.uk
Kirsty Gray genealogy: www.family-wise.co.uk
Malmesbury Town Team: www.discovermalmesbury.life/malmesbury-town-team/ Caerbladon: www.caerbladon.co.uk
Something Kind of Woo: www.somethingkindofwoo.co.uk
The Rise of Concessions and the Reimagining of Commercial Property
By Hannah Jackson, Commercial Property Solicitor at Goughs Solicitors
While Wiltshire is celebrated for its strong market towns, independent spirit and vibrant retail communities, it has not been immune to the wider shifts affecting high streets across the UK. Online shopping, economic uncertainty and changing consumer behaviour have all reshaped the retail landscape. However, one trend is proving particularly effective in breathing new life into physical retail spaces: retail concessions.
At Goughs Solicitors, specialising in commercial property law, we are seeing firsthand how this flexible and innovative model is helping landlords and tenants across Wiltshire adapt, remain competitive and future proof their retail premises.
Retail concessions involve one brand — often a smaller, independent business — operating from within the premises of another, usually larger and more established retailer. Think of it as retail “co working”: a collaborative model that delivers mutual benefit.
For commercial property owners and tenants alike, concessions offer more than visual variety; they can lead to increased footfall, diversified income streams and greater long term sustainability.
For many emerging and independent businesses, the cost and commitment of securing a standalone retail unit in a prime Wiltshire location can be prohibitive. Concessions provide a valuable stepping stone, offering access to established retail environments without the long term overheads of a traditional lease.
For lead tenants and landlords, it keeps retail spaces fresh, dynamic and responsive to consumer demand.
Lead Tenants
From a legal and commercial perspective, concessions offer valuable financial flexibility. Lead tenants may offset lease obligations through fixed fees or revenue sharing arrangements with concession holders. When structured correctly, concessions can turn under utilised space into a reliable income stream.
They also allow brands to trial physical retail before committing to permanent expansion, a key advantage in today’s uncertain market.
Engagement & Dwell Time
One of the greatest advantages of hosting concessions is their positive impact on footfall and customer engagement. Shoppers are increasingly attracted to curated retail environments that offer discovery and experience, rather than a single brand transaction. By housing multiple complementary brands under one roof, retailers encourage customers to stay longer, browse more widely and, ultimately, spend more.
This is a modern evolution of the department store concept, tailored for today’s experience led economy and ideally suited to Wiltshire’s community focused high streets.
Our commercial property team regularly advises clients on drafting and negotiating concession agreements that clearly set out responsibilities, operational boundaries and financial arrangements, ensuring protection and clarity for all parties involved.
for Consumers
With multiple brands sharing a single retail space, consumers enjoy greater choice and a more personalised shopping experience. With Wiltshire and the surrounding region home to many high quality independent producers and retailers, concessions create opportunities to showcase local talent while strengthening community connections.
High Street
Ultimately, retail concessions are about more than commercial pragmatism. They represent a forward thinking strategy for the revival of Wiltshire’s high streets. By encouraging collaboration, innovation and flexibility, concessions help transform vacant or struggling units into vibrant retail destinations.
At Goughs, we support both landlords and tenants in navigating these evolving relationships, ensuring agreements are robust, adaptable and fit for the future. The future of retail lies not in resisting change, but in embracing it.
If you’re considering hosting a retail concession, becoming a concessionaire, or exploring how your commercial property can better adapt to the modern market, Goughs Solicitors are here to help.
HannahJackson@goughs.co.uk 01249 475888
Directors’ loan accounts – the quiet issue we’re seeing more of
By Sally Holland, Partner at PPS Chartered Accountants
Over the last few months, directors’ loan accounts have come up in quite a few conversations with clients. Some people are completely comfortable with them, while others aren’t always clear on how they actually work, and that’s usually where things start to drift.
At its simplest, it’s a running balance between you and your company; what you’ve put in and what you’ve taken out. Because the company is a separate legal entity from you, it all needs to be recorded somewhere.
In a perfect world, it’s fairly clean. You might put some money into the business to help with cash flow, then take it back out later. But that’s not how it works for some ownermanaged businesses.
What we sometimes see is the director’s loan account becoming a bit of a holding place. Expenses go through it, drawings happen as and when, and dividends get looked at later. Then everything gets reviewed at the year-end, and sometimes the closing balance is not quite where people thought it would be.
There’s often a bit of a ‘we’ll deal with it later’ approach. Money is taken out during the year and the plan is to sort it with dividends in the future. Sometimes that’s fine, sometimes it leaves an overdrawn balance that wasn’t really expected. It’s rarely one big decision that causes the issue, it’s usually smaller amounts over time that just add up.
We are seeing more overdrawn loan accounts than we
used to, which isn’t surprising. Costs are rising, cash flow can feel tighter, and people do lean on the business more. One thing we often say is that cash doesn’t always equal profit, particularly in growing businesses.
When a director’s loan becomes overdrawn it can create a Section 455 tax liability. Directors are often unaware that this exists and assume it’s some kind of penalty. In reality, it is a temporary tax. Section 455 tax is there to stop long-term, tax-free borrowing from the company, and repaying the overdrawn director’s loan balance after the year-end does not always solve the issue in the way people expect.
We quite often see dividends being used to clear a loan account at the year-end, rather than dividends being planned properly during the year. That can work, but it can also feel a bit rushed, and sometimes the paperwork or profit position doesn’t quite stack up. The issue usually isn’t the dividend itself; it’s how reactive it can become.
In businesses with more than one director, things can get a bit more complicated. Different drawing habits or share splits can leave one director overdrawn and another in credit, and if it is not identified early, that can sometimes create friction.
The businesses that don’t run into these problems aren’t doing anything particularly clever. They just keep a closer eye on things. Dividends are reviewed during the year, drawings are more structured, and there’s a clearer picture
of where everything sits. A director’s loan account can sit quietly in the background, but it tells you quite a lot about how a business is running.
When it’s kept on top of, it’s usually fine. When it’s left to drift, it can turn into one of those issues that shows up once it’s already caused a headache.
To find out more about PPS visit: ppsacc.co.uk or call: 01793 488544
Research and Development at the Science and Innovation Park
Hosting one of the UK’s largest solar farms and with a strong history in renewable energy and low carbon technology development, the Science and Innovation Park is in-demand from organisations undertaking research and development in a range of industries. From large-scale engineering installations to automotive testing and research on our fully private track space, the Park is well-supported by the local planning authority (part of the Borough of Swindon), making the site the ideal place to base new research and development or to deliver renewable energy generation.
An around-the-clock on-site team ensures that commercially sensitive or prototype products can be tested in private, whilst your dedicated site liaison is able to advise on any safety measures and risk assessments required.
To find out more about developing your business in this unique location, get in touch with our team today.
“Their commitment to innovation and sustainability has created an environment where ambitious ideas don’t just stay on the drawing board – they become a reality.”
Rivan Industries
“We have monitoring stations across the UK and it’s always a pleasure to return to the Science Museum Group. Efficient, courteous and always willing to help.”
British Geological Society
To find out more:
Phone: 07788 451912
Email: hirethesip@sciencemuseum.ac.uk
Visit: hirethescienceinnovationpark.com
Once-in-a-generation reforms’ to give adults access to university and college
The Government has announced a new, flexible student finance system, which it hopes will give more adults a new route into university and college.
From January 2027, people will be able to access student finance for shorter, flexible ‘module’ courses, as well as traditional university degrees.
Wiltshire College & University Centre has been named among the first 130 universities and colleges approved to offer the new courses.
The change is part of the Lifelong Learning Entitlement, as set out in the Government’s Post-16 Education and Skills White Paper last year.
Traditionally, higher and further education has been built around full-time degrees and qualifications taken straight after school or college, but the system is restrictive for people who need to fit study around life commitments or want to return to learning later in life.
The funding of these new, smaller courses means people can gain qualifications over time, rather than needing to complete a rigid three-year full-time degree in one go.
The modules on offer will focus on subjects that will tackle skills shortages, including economics and computing,
engineering and architecture, as well as health and social care.
Skills Minister Jacqui Smith said, “Financial support should be available whether you want to do a degree, take a short course, or retrain later in life. Our changes will make that happen, with the option to access student finance in any stage of life.
“the new Lifelong Learning Entitlement will open up new opportunities for thousands more people to build the careers they want”
“Whether it’s fitting study around a job, retraining for a completely new career, juggling childcare, or getting qualifications later in life, the new Lifelong Learning Entitlement will open up new opportunities for thousands more people to build the careers they want and get on in life.”
Apprenticeship reforms: new opportunities for employers
The
apprenticeship system
is changing this summer, with a shift towards a more flexible, skills-led approach. For employers, this brings both opportunities to develop talent, alongside a need to plan ahead and adapt to a more agile system.
Wiltshire College & University Centre is already working closely with employers across the region to help them understand what’s changing and how to make the most of new opportunities.
A key shift is the increased focus on supporting younger people into work, with employers encouraged to take on 16–24-year-olds, particularly those starting out or not currently in education or employment. The aim is to open more doors for school leavers while helping businesses build stronger early talent pipelines.
Alongside this, shorter ‘apprenticeship units’ will be introduced. These will focus on specific skills and be delivered over shorter periods, sometimes just a few weeks or months, marking a move towards more flexible, targeted training that responds more quickly to employer needs.
Overall, the system is becoming more agile, meaning employers will need to think differently about how they attract, train and retain talent moving forward.
The growing demand for flexible skills and training is already being reflected across the region. The College’s
150 in 100 apprenticeship campaign, launched in February during National Apprenticeship Week, set out to secure 150 apprenticeship pledges in 100 days. With support from new and existing employer partners, the campaign exceeded its target.
Becs Ponting, Business Relationship Manager at Wiltshire College & University Centre, said, “Reaching the 150-pledge target so quickly is incredible. It shows just how strongly employers across the region believe in apprenticeships and the difference they make to both businesses and local talent.”
Interest in T Levels has also grown this year, with more employers supporting industry placements across a range of sectors. These placements give students valuable experience in the workplace while helping businesses develop future skills.
Opening your doors to a student is a simple but powerful way to support the next generation, helping young people take their first step into work while strengthening the future of your industry.
Applications for student finance will open in September 2026 for anyone starting courses or the new modules from January 2027. Under the system, people will be able to access funding equivalent to four years of post-18 study, currently worth up to £39,160.
People who already have a degree may still be able to access the new funding, either if they have remaining student finance available in their pot or want to retrain in certain priority subject areas.
Wiltshire College & University Centre’s apprenticeships experts are here to guide employers through the changes and help identify the right training and placement opportunities to meet business needs.
To find out more about apprenticeships, T Levels, or work placements, contact Wiltshire College & University Centre or visit wiltshire.ac.uk
Leadership Dialogues 2026 unveils
speaker line-up for its biggest year yet
The one-day conference programme is looking bigger and better than ever for the third year of Leadership Dialogues in Bath on Wednesday 1st July. Building upon its core principle of using Leadership as a Force for Good, the event brings together delegates from all walks of life to discuss how we are all leaders in our own way and can apply the five pillars of intentional leadership in many day-to-day situations to help drive positive change. Through individual accountability, this can benefit communities, organisations and society as a whole.
The line-up:
Minnie Moll, former Chief Executive of the Design Council, will discuss how Inspiring Purpose, Vision and Values are critical to successful organisations, but if you also add an urgent Mission you can really accelerate the change you are trying to make. When your Mission seeks to address the climate and nature crisis, the biggest challenge of our lifetime, there is no time to waste.
Victoria Humphries, adventurer and CEO of the Royal Photographic Society, will share the real-world lessons she learned on the first all-female expedition to the North Pole, and how those same principles apply to modern leadership. From falling into the Arctic Ocean at –40°C to leading organisations through uncertainty, Victoria shows how resilience, curiosity and small consistent steps can transform how we navigate change.
Deborah Hale MBE, Founder of Start a Fire and former Head of International Marketing for London, will discuss the topic of Creating Purposeful Vision and Igniting Energy in People, Brands and Communities.
During the afternoon breakout workshops, the topic of education will form the basis of a discussion piece around whether we are collectively and politically leading education in a way that is truly supporting the most vulnerable learners and providing equity.
Charles Mindenhall, Co-Founder and CEO of Blenheim Chalcot, will explore how Blenheim Chalcot has evolved over 28 years, guided by a clear sense of purpose and long-term thinking. Bringing together insights from Charles’s leadership journey, the growing role of AI across the portfolio, and the changing approaches to finding and developing talent, the session also highlights two national social initiatives established and driven by Charles, OnSide Youth Zones and Babyzone, and the role business can play in creating long term impact beyond commercial success.
Joanne Dewar, Fintech social entrepreneur, will speak on her new initiative Project Nemo - a volunteer led, grass roots campaign to drive disability inclusion. She will explore its secrets of success and what it tells us about both leadership and people’s desire to belong to something bigger.
Neil Pearse, Managing Partner of McKinsey’s People & Organisational Leadership practice, will discuss the Five Shifts in Leadership to create Thriving Human Organisations. For over 20 years, Neil has focussed on facilitating and enabling fundamental leader-led change in organisational cultures.
So invest a day in yourself on Wednesday 1st July 2026 at The Forum in Bath. Delegate passes, with lunch options also available, can be booked now via the Leadership Dialogues website.
Two opportunities to reset your next 90 days with The Growth Collective
Growth should bring freedom. Yet for many business owners, it brings complexity, pressure and an increasing volume of decisions. Days are full, but not always focused. Chalkhill Blue’s Growth Collective is designed to create the space to step back and think clearly about what comes next.
Taking place at Royal Wootton Bassett RFC on Thursday 25th June and again on 24th September 2026, these one-day planning workshops are built for owner-led businesses typically turning over £1m–£3m and beyond.
This is not a seminar and not a networking event. It is a structured, disciplined working day centred on clarity, focus and execution.
The format is consistent across both dates. Mornings are dedicated to learning and perspective, with guest experts sharing practical insight drawn from real experience.
On 25th June, guest expert Matt Garman will share an unconventional approach to leadership, shaped by his experience of building, scaling and exiting a business. His session explores how leadership needs to evolve as businesses grow, and how to build teams that take ownership and drive progress without constant direction.
On 24th September, guest expert Charlie Hills will focus on visibility and growth, sharing how SME leaders are using AI and
LinkedIn to build trust, raise their profile and create inbound opportunities in a more structured and sustainable way.
The afternoon shifts from thinking to action.
Using Chalkhill Blue’s proven planning framework, delegates will clarify priorities, challenge assumptions and build a focused 90-day execution plan. By the end of the day, there is a clear sense of what comes next, why it matters and what can wait.
Because growth rarely stalls through lack of effort. More often, it slows when decisions become reactive rather than deliberate.
Previous attendees consistently highlight the same outcome. Clarity, and the confidence that follows.
Places are limited to maintain the quality of discussion and focus in the room. For leaders who want to step out of the noise and make the next 90 days count, these sessions offer the time and structure to do exactly that.
To find out more and to book, visit: chalkhillblue.org/events
Growth was supposed to make things easier.
Stronger
Greater accountability
Summer of growth: Why confident businesses are still moving forward
by Steve Barrett and Daniel Smith, Co-Founders, SWBF
Much is made about uncertainty in today’s market, but from where we sit, a more positive story is quietly unfolding across the UK business community.
Yes, headlines continue to focus on inflationary pressures, interest rates and global instability. Yet many ambitious business owners are choosing a different path. They are planning, investing and moving forward with confidence. Whether that’s expanding their teams, entering new markets, launching new services or securing funding to support their next phase of growth.
“Growth doesn’t pause just because the market feels uncertain. In many cases, uncertainty is exactly what drives the most considered and strategic decisions.”
Steve Barrett, Managing Director and Co Founder of South West Business Finance
Growth looks different for every business
The definition of growth has evolved. For some businesses, it’s about increasing headcount or expanding premises. For others, growth means strengthening cash flow, refinancing existing facilities, investing in technology, or creating a more resilient funding structure to support long term plans.
Over the past year, we’ve supported businesses across a wide range of sectors, from property developers and investors to trading businesses, professional services firms and family owned companies, all pursuing growth in ways that suit their own circumstances and ambitions.
Funding as a strategic advantage
One of the biggest changes we’re seeing is how businesses think about finance. Increasingly, funding is no longer viewed as a last resort. Instead, it’s being used as a strategic tool, supporting expansion, acquisitions, succession planning, or unlocking opportunities that might otherwise remain out of reach.
This shift is happening against the backdrop of a lending market that has never been more diverse. With over 200 active lenders operating in the UK, traditional high street funding is now just one part of a far broader landscape that includes specialist property finance, asset backed lending, invoice finance and more structured solutions.
“Our job is to know the lender market inside out. We spend our time understanding how lenders think, what they’re looking for, and how different products can be combined. As a result, clients often secure funding structures they simply didn’t realise existed.”
Daniel Smith, Managing Director and Co Founder of SWBF
By taking the time to truly understand each client’s objectives, risk profile and longer term plans, we’re able to recommend funding that genuinely aligns with their growth ambitions, not just the easiest or most obvious option.
The power of relationships and knowledge Alongside funding, the most successful businesses continue to invest in strong professional relationships and trusted advice.
At South West Business Finance, relationships sit at the heart of everything we do. We work closely with business owners, accountants, solicitors and property professionals to ensure funding decisions are fully aligned with wider commercial objectives.
Sharing knowledge is just as important. Through our expanding Knowledge Bank and programme of events, including economic briefings and property focused forums, we aim to help business owners cut through the noise and gain practical, actionable insight into the market.
Find out more
To keep up to date with the latest events, insights and opportunities, follow South West Business Finance on LinkedIn. We regularly share updates on the property focused forums we attend, industry events we support, and our Mark Berrisford Smith Economic Briefing, which returns this October.
Visit www.swbf.co.uk to learn more about how we support businesses at every stage of their growth journey.
Steve Barrett and Daniel Smith, Co-Founders, SWBF
Cheesy business...
At Richardson Swift, supporting ambitious businesses goes beyond the numbers. Through our work with clients across the region, the team sees first-hand the challenges and opportunities that come with growth.
In this client spotlight, we share the story of Pong Cheese, a Bath-based business that has built a strong reputation in a competitive market, and speak to Founder Mathew March-Smith about the journey so far.
Take us back to the beginning.
How did you get into cheese?
My background was in advertising and I was working for brands like Jamie Oliver and Waitrose. I met Ben Lambourne at a dinner party; in those days he sold speciality cheese into large restaurant groups. He laid out a cheese board the likes of which I had never seen and talked so effusively and passionately about each one that I was instantly hooked. The next day I looked into how viable selling that sort of product would be online.
How has the business evolved since those early days? We’ve been very methodical with our growth. When busy periods come, such as Christmas, we have to make sure we can meet demand with supply. Some producers have limited volumes and we’re always dealing with a shortlife product, so we can’t order early and sell it later. We also had the pandemic, when turnover reached five times the previous year. We had to improve our systems, logistics, stock management and almost every part of the business. Turnover has come down since then, but it’s still much higher than before 2020, and fulfilment is now far more efficient.
Where are your day-to-day operations based today, and how have those facilities evolved?
We have a facility in Peasedown St John, which we bought many years ago. At the time it felt too large, but it has supported our growth. We’ve recently been acquired by an international dairy group, Savencia, and we may move to be with them in the future.
What routes to market do you focus on?
We focus on ecommerce, supported by subscription. Growth has come through Paid Search and PMAX, email marketing and eCRM, social media advertising and affiliate marketing. From the start, we’ve prioritised a
highly optimised site and user journey, driving strong traffic and conversion rates.
Who is the Pong Cheese customer, and how has that audience evolved?
We focus less on who customers are and more on how they behave. There are common traits, such as slightly higher income and an older profile, but we mainly target based on online behaviour. That includes what they like, whether they’re buying for someone else, and what they’re searching for. We’re not currently selling to trade customers.
The Pong Cheese Club has become a big part of the brand. What was the thinking behind launching it, and why has it been so popular?
We created the Cheese Club subscription to smooth quieter periods after Christmas and Father’s Day. We developed it with the team behind the first Hotel Chocolat subscription, which was built around similar seasonal peaks. Its popularity comes from the effort we put into sourcing a wide range of cheeses from across the world, mainly Europe. The variety keeps things interesting and gives customers something to look forward to.
When it comes to the cheese itself, what tends to be most popular with your customers, and how do you balance British and international choices?
Our bestsellers tend to be the cheeses featured in our most popular boxes, such as the Gourmet Christmas Cheese Box and the Explorer Box. In our singles range, the biggest sellers are well-known continental cheeses like Epoisses and, when available, Vacherin Mont d’Or.
What are your ambitions for Pong Cheese over the next few years?
Since Savencia acquired a majority stake, we have big plans. They’re an extraordinary, international company that’s still privately owned. A few years ago, we recognised we wouldn’t be able to fulfil all our ambitions alone, so we looked for a partner who could. Savencia brings global reach, strong producer partnerships and
To find out more about how Richardson Swift can support your growth ambitions, call 01225 325580 or email: hello@richardsonswift.co.uk
the teams to support the next phase of growth. I can’t share too much yet, but it’s a case of watch this space.
At what point did you realise you needed an accountancy practice that understood growth and ambition, not just the numbers?
We’ve had an accountancy practice since the early days. I came from a digital agency background, so I understood the importance of financial control. But it wasn’t until we started working with Richardson Swift in 2014 that it felt like a true partnership. They’ve been instrumental in our growth and in supporting the sale process.
How has working with Richardson Swift supported your growth journey so far?
The team at RS, including Tom Allen, Rachael Rackham and Derek Swift before he retired, have been consistently supportive, informative and creative, both as a business and on a personal level. It feels like they are part of the business, not just advising on it. We’ve worked through audits, due diligence and growth planning together, and each challenge has felt shared rather than ours alone to solve.
Finally, what still excites you most about running Pong Cheese?
It feels like a new chapter, with a different set-up ahead. My role hasn’t really changed, and in many ways we’re carrying on as before, but there will be gradual and significant change. I’m excited to be part of that, but most of all to see the brand we created in 2009 now part of one of the world’s leading international cheese companies, one that owns many of the brands we grew up with and that first sparked our love of cheese.
Richardson Swift has worked alongside Pong Cheese for over a decade, supporting the business through periods of growth, change and more recently its sale process. It is this long-term, collaborative approach that defines the firm’s work with owner-managed businesses across the South West.
Help to Grow: Management at the University of Bath
Practical leadership development for ambitious SME leaders
Running a growing business often means spending all your time in it, not on it. Decisions pile up. The day to day takes over. Strategy slips to the bottom of the list. That’s where Help to Grow: Management comes in.
Delivered by the University of Bath School of Management, this 12 week leadership development programme is designed specifically for decision makers in small and medium sized businesses. It is backed by the UK government and the Small Business Charter and structured to fit alongside existing commitments. The programme combines online learning with face to face
Help to Grow in practice: Gavin Badgery’s story
Tell us about you and your business
I run Bitton Automated Access. We install and maintain electric gates, fencing and carry out civil works. I started the business nine years ago with no real background in the industry, just the belief that I could make it work.
Today we’re a team of eight, including engineers and admin staff, and we work across the South West. Our clients range from domestic homeowners through to schools, the police and high security sites.
What’s helped us grow is our full service approach. A lot of gate companies will only make or install gates. We handle the civils, the fencing, the whole job. If someone throws a project at us, we’ll find a way to deliver it. What made you sign up to the Help to Grow programme?
Like most SME owners, I was stuck in the day to day. Running jobs, managing people, dealing with issues as they came up. You’re so close to the coalface that you rarely get time to step back and look at the business properly.
I came across Help to Grow by chance and, I’ll be honest, I was sceptical. But I’m really glad I did it.
What the programme gave me was space. Time to lift my head up and think about the bigger picture.
What surprised you most about the course? How relevant it was. When you run a small business, you’re already doing marketing, finance, operations and people management every single day. The course helped me recognise that, then gave me frameworks and tools to formalise what I was already doing and do it better.
One exercise with my mentor really stuck with me. He asked me to write down our customer base. When I did, I realised that
was our brand. One day we’re fitting a small side gate for a homeowner, the next we’re in meetings for high security government contracts. That level of trust says a lot about the business, but I’d never looked at it that way before.
Was the course practical or more academic?
Very practical. Most of the lecturers have real entrepreneurial experience, which makes a big difference. You can tell they understand what it’s like to deal with cash flow, recruit people, manage growth and juggle pressure.
The digital and AI module really stood out for me. It’s already shaping how I think about the future of the business.
How did you manage the time commitment?
The programme is designed to fit around running a business, and that’s accurate. I dedicated roughly one day a week between sessions, mentoring and assignments.
What’s interesting is I’ve carried that forward. I now block out regular time for business development, strategic thinking and networking. That’s something I didn’t do before, and it’s been a real shift for me.
What impact has Help to Grow had on your plans?
It clarified everything. The biggest learning was the importance of having a clear plan, rather than just reacting to the day to day. I can now see where I want the business to be in five, ten and even twenty years.
My ambition is to become the largest electric gate company in the South West, then expand nationally through acquisition. Over the next 12 months, the focus is on putting the right systems and processes in place so the business is genuinely scalable.
I’ve also recognised that I can’t be the bottleneck. If everything depends on me,
workshops, one to one mentoring and peer support. Participants leave with a clear, practical growth plan they can put into action straight away.
To show what that looks like in real life, we spoke to Gavin Badgery, Managing Director of Bitton Automated Access Limited, about his experience on the programme.
Who is the programme right for?
growth stalls. The course really highlighted the need to build a strong team and a structure that doesn’t rely on me doing everything.
Have you made changes already?
Yes, particularly around operations and digital. We’re refining the customer journey from first enquiry through to post installation follow up. Small operational tweaks can have a big impact on customer experience and growth.
Digitally, I’m rebuilding our website to be modern, AI enabled and optimised for voice search. The aim is that someone can eventually say, “Find me an electric gate installer,” and be booked straight into our system. That’s about future proofing the business.
Did you benefit from learning alongside other business owners?
Absolutely. The peer group was incredibly varied, from contractors to policy specialists, but the challenges were very similar. Cash flow, people, time pressure, growth decisions.
There’s real value in hearing how other business owners deal with those same issues and realising you’re not on your own.
Would you recommend Help to Grow to other businesses?
Without hesitation. I’ve already recommended it to other contractors who are ambitious and ready to grow. If you’re serious about your business and want time, structure and support to think properly about where you’re going, it’s worth doing.
For me, it wasn’t about learning how to run a business from scratch. It was about stepping back, recognising the potential of what I’d built, and putting a plan in place to take it further.
If you’re a decision maker in a growing SME, you’re exactly who it’s designed for. You do need to commit the time and engage properly. If you do, the return is significant.
UPCOMING COURSE DATES
• 24 September – 10 December 2026
• 18 November 2026 – 17 March 2027
To find out more about Help to Grow: Management at the University of Bath, scan the QR code below or email: edo@management.bath.ac.uk
To learn more about Bitton Automated Access Limited, visit: www.bittonautomatedaccess.co.uk or email: info@bittonautomatedaccess.co.uk
TBE Charity Conference & Expo –Bringing the Third Sector together
TBE South West Charity Conference & Expo returns to Bath Racecourse on Thursday 11th June 2026 for its eighth year, bringing together charities, fundraisers, advisors and supporters from across the region and beyond.
This year’s theme, Rebuilding Trust, Resilience and Relevance: The Future of Charity in a Changing World, reflects the challenges facing the sector and the opportunities ahead. It’s a day designed to support, connect and inspire those working within it, while showcasing the South West as a true leader in the third sector.
Delivered in partnership with founding sponsor Milsted Langdon, the event is expected to welcome over 500 attendees, with more than 100 joining the morning networking breakfast and over 50 organisations exhibiting throughout the day.
The morning begins with a structured networking breakfast and panel discussion, creating space for meaningful conversations and new connections across the charity and professional services communities. The panel will explore key issues facing the sector, from rebuilding trust to adapting in an increasingly complex landscape.
From 10am, the free to attend expo opens, offering the chance to meet a diverse range of charities and businesses, discover new ideas and build valuable relationships.
A relaxed networking lunch follows, before the afternoon conference gets underway. Running from 2–4pm, the fast
paced programme will feature keynote speakers sharing insight, experience and practical takeaways.
Confirmed speakers include James Shone, founder of I Can & I Am, alongside sessions from digital transformation experts Nine Feet Tall and Alabaré, winners of the 2025 TBE Charity/Not for Profit of the Year Award. Together, they’ll explore what resilience looks like in practice, from leadership and culture to frontline impact.
Whether you’re part of a charity, support the sector professionally, or simply want to stay connected to what’s happening locally, this is a day to connect, gain perspective and be part of the conversation.
South West Expo returns to Swindon this July
The South West Expo Swindon will take place on 9th July 2026 at The Steam Museum, bringing together small business owners, entrepreneurs and growing SMEs from across the region for a day of networking and learning.
First launched in 2012 as part of the Great British Expo series, the Swindon event has grown steadily and is now regarded as Swindon’s largest business show. It brings together a broad mix of businesses, from early-stage start-ups to established SMEs, reflecting the diversity of the region’s business landscape.
The day is structured to encourage conversation and connection, with attendees able to meet like-minded business owners, suppliers and decision-makers. Many businesses attend to generate leads, explore new partnerships and keep up to date with what is happening across the region.
TBE will be among the exhibitors, using the event as an opportunity to connect with the local business community and promote the upcoming TBE Awards. The team will be on hand to share more about the awards programme, which recognises and celebrates businesses and individuals across the South West.
The South West Expo (Swindon) runs from 10.00am to 3.00pm.
alec@greatbritishexpos.com
SHOW
CONNECTING YOU FOR SUCCESS
Thursday 17th Sept, 8:30am-4pm, University of Bath
School of Management
We’re excited to be returning to the University of Bath School of Management for TBE Show 2026.
This year’s theme is Powering Progress: Strategies, Partnerships and Purpose for Long-Term Success.
Join the South West’s business leaders, innovators and changemakers for a day of connection, insight and growth on Thursday 17th September.
TBE Show 2026 will explore what it takes to build a business with staying power, one that’s agile, visible and ready for the future.
Whether you’re looking to grow your network, sharpen your thinking, build your brand profile or boost sales, this event is designed for ambitious B2B professionals, entrepreneurs and professional services firms.
We’re delighted to announce that the UK’s Small Business Commissioner, Emma Jones, is joining us as guest speaker. The Office of the Small Business Commissioner (OSBC) is an independent public body established by the Government to tackle overdue payments and poor payment practices in the private sector. It supports small businesses to get paid quickly and on time, works with larger organisations to improve payment behaviours, and helps raise payment standards across the UK.
Emma was appointed Small Business Commissioner in June 2025. She began her career at Arthur Andersen after studying Law and Japanese, working across multiple UK offices and establishing the firm’s Inward Investment practice. In 2000 she launched her first business, Techlocate, which she sold to Tenon plc just 15 months later at the age of 27.
Inspired by this experience, she founded Enterprise Nation in 2005 to support the growing number of start-ups and small
businesses. The company went on to become a major SME membership community, reaching more than 800,000 businesses a year. Emma also co-founded StartUp Britain in 2011 and has been an influential voice in shaping enterprise policy. She later served as SME Representative for Crown Commercial Service from 2016, championing small business access to public-sector opportunities. Her contribution to enterprise has been recognised with an MBE in 2012 and a CBE in 2021.
At TBE Show Emma will discuss how she’s working to support the UK’s 5.5 million small businesses.
Emma said, “I’m delighted to be speaking at the TBE Show on the work we are doing to make life easier for small firms by getting money moving faster around the economy, whilst also making effort across wider Government to ensure SMEs gain access to relevant contracts and support.”
Anita Jaynes, Founder of The Business Exchange, added, “Having Emma Jones join TBE Show this year will be immensely valuable for our attendees. Not only does she have a wealth of knowledge and experience to impart from her own experience of business, she also fully understands the challenges smaller businesses in the private sector face.
“We’re looking forward to welcoming her and we’d encourage anyone keen to harness her in-depth knowledge to make sure they book their tickets as soon as possible.”
ABOUT THE DAY
Networking Breakfast & Panel Discussion
8:30-10am
TBE Show will begin with a networking breakfast and panel discussion at 8:30am.
Meet Emma Jones, UK Small Business Commissioner 11am
The Expo 10am-1pm
Businesses and organisations are invited to exhibit on the day. As an exhibitor you receive:
A table – 6ft x 2ft
• A white tablecloth
• 1 chair
There is space for a pop-up banner, marketing literature on the tables and an iPad/tablet.
Seminars
There will be a number of seminars throughout the morning including sessions with business transformation experts Nine Feet Tall and Redkite Solicitors.
Redkite will be looking at ‘Growth in Action’ - how to achieve it, sustain it and learn from the journey with property and commercial strategy partner, Gemma Millard.
Networking Lunch 1-1:45pm
There will be a lively networking lunch for all exhibitors and delegates before the afternoon sessions begin.
Conference 2-4pm
A fast-paced two-hour marathon of insight and information to help you and your organisation power progress. Speakers to be announced.
Delegate tickets are £25 and are available to purchase now.
Smarter savings on summer meetings at the NSBRC
Planning a conference, training day, board meeting or corporate event this summer? There’s never been a better time to discover one of Wiltshire’s most distinctive business venues.
This June, July and August, The National Self Build & Renovation Centre is offering 25% off all new room hire bookings, alongside a complimentary first round of teas and coffees for every delegate - giving businesses even more reason to rethink where they meet.
Conveniently located just minutes from Junction 16 of the M4, with ample free parking and excellent transport links, the NSBRC offers a refreshing alternative to the standard hotel meeting room. Set within the UK’s only permanent visitor centre dedicated to self-build, renovation and home improvement, it’s a venue guaranteed to leave a lasting impression.
Whether you’re hosting a strategic board meeting, a client presentation, a networking event, training seminar or a fullscale conference, the NSBRC offers flexible event spaces for groups ranging from intimate meetings of two, right through to conferences of up to 240 delegates. Each room is equipped with modern AV and presentation technology, adaptable layouts, and the support of an experienced conferencing team dedicated to making every event run seamlessly.
As an employee-owned business, exceptional service sits at the heart of everything we do. Our team understands that
every event is different, which is why we work closely with organisers to create tailored packages that fit your exact requirements - without any hidden costs.
And with our unique exhibition environment, full-sized houses, and inspiring surroundings, your delegates can enjoy a meeting experience that’s anything but ordinary.
Book your summer event for June, July & August 2026 and take advantage of 25% off new room hire, plus complimentary teas and coffees on arrival.
Availability is limited across the summer months, so early booking is advised.
To discuss your event requirements, contact the NSBRC Conferencing Team today on 01793 847397 / conferencing@nsbrc.co.uk - or visit the NSBRC Venue Hire page at nsbrc.co.uk.
West Wiltshire Business Expo set to bring business community together in Trowbridge this October
The West Wiltshire Business Expo will take place on 8th October 2026 at The Civic in Trowbridge, bringing together businesses, entrepreneurs and organisations from across the region for a focused day of networking, insight and collaboration.
Presented by Trowbridge Chamber in association with the Federation of Small Businesses, the Expo is designed to bring businesses together and highlight activity across Wiltshire’s business community.
The event will create space for established companies, start-ups and emerging talent to connect, share ideas and explore new opportunities. With a strong emphasis on collaboration, it will highlight the role of local businesses in shaping Wiltshire’s economic future.
A programme of keynote speakers, seminars and panel discussions will run throughout the day, covering a wide range of topics relevant to businesses at every stage. Themes include AI for business, sustainability and net zero, tech for growth, cyber security, strategic marketing and access to finance.
Sessions are designed to provide practical insight, from understanding how AI can improve productivity and decisionmaking, to exploring sustainable business practices and the growing importance of cyber resilience.
Alongside the seminar programme, the exhibition space will bring together a diverse mix of organisations, offering visitors the opportunity to discover new products and services while building connections with like-minded professionals.
A dedicated Young Entrepreneurs Hub will add another dimension to the event, showcasing start-ups and earlystage businesses while providing mentorship, guidance and opportunities to engage with experienced business leaders.
Networking will sit at the heart of the Expo, with opportunities for conversation between exhibitors, delegates,
speakers and sponsors throughout the day. The event is designed not only to share knowledge, but also to help businesses build long-term relationships and partnerships within the region.
Wiltshire’s strengths as a business location will also be highlighted, including its strategic position between London and Bristol, its strong SME base and its focus on innovation and sustainability.
Set within The Civic, a state-of-the-art events and conference centre in the county town of Wiltshire, the Expo will make full use of the venue’s spaces to host both formal sessions and informal networking.
Conferences | Meetings | Events
Did you know the National Self Build & Renovation Centre is also a fantastic conferencing destination?
We promise you will always have a dedicated contact, from your first enquiry, up until the moment your delegates leave us, ensuring that you feel the difference in the experience we offer.
» A unique & inspiring venue
» A dedicated & passionate team
» Flexible meeting spaces
» Available 7 days a week
» Exciting menu choices
» Free Wifi & AV Equipment
» Free parking (inc. 8 EV charging points)
» All with great pricing & no hidden fees!
To make an enquiry contact the conference team on 01793 847 400 or conferencing@nsbrc.co.uk
“Thank you for helping us to organise such a fantastic event at the NSBRC. It was the perfect venue for us and your team helped us to bring the event to life. You’ve all been fabulous”
GET YOUR ENTRIES IN
Entries are now open for the TBE Awards 2026, celebrating businesses and not-for-profits across
With 14 categories, there are opportunities for organisations of all sizes to showcase their achievements, share their stories and gain recognition across the region.
From start-ups to established businesses, last year’s entries reflected the strength and diversity of the South West business community, with over 130 organisations taking part, and we’re looking forward to building on that with even more entries this year.
TBE AWARDS CATEGORIES
• Best User Experience
• Using Tech to Transform Business
• Charity/Not-For-Profit of the Year
• Going for Growth Award
• Rising Star Award
• Positive Business Award
• Best Start-up 2026
• Best Creative Campaign
• Sustainable Business of the Year
• Going the Extra Mile Award
• Leader of the Year
• Innovation Award
• The Dream Team Award
• Flying the Flag for the South West
THANK YOU TO OUR SPONSORS FOR MAKING THE AWARDS POSSIBLE
Headline Sponsor
& Wiltshire and Bath & Somerset. TBE Awards - Celebrating our vibrant business community across Bath & Somerset and Swindon & Wiltshire
KEY DATES FOR 2026
Entries close: Friday 25th September
Finalists announced: 8th October Awards night: 5th November
Whether you are growing, innovating or making a difference in your community, this is your opportunity to be recognised.
Entries close Friday 25th September
RAMONA DERBYSHIRE AND KATE WESTBROOK
As we count down to this year’s TBE Awards, we’re introducing the judges who will be reviewing entries and helping to spotlight the most inspiring businesses across the South West.
Joining the panel for the first time is Ramona Derbyshire, Partner and Head of Business Growth at Thrings Solicitors, bringing a fresh perspective and a strong strategic lens to the judging process.
She’s joined by Kate Westbrook, Partner at Thrings Solicitors, who returns as a judge for the third year running.
Thrings are proud to be the headline sponsor of the TBE Awards for the third consecutive year, and also sponsor of the Flying the Flag for the South West Award, a category that celebrates businesses successfully championing the region on a national or international stage.
We asked them about their involvement in the 2026 TBE Awards.
What attracted each of you to getting involved?
K: We have had the pleasure of collaborating with TBE on a range of initiatives over the years and it has been great to work with Anita and the team to champion businesses in our region. So, when this opportunity came along to find out about the amazing things businesses have been up to, I jumped at the chance.
R: Having seen how much Kate has enjoyed the experience in the first two years really gave me FOMO! I thoroughly enjoy getting to know businesses, how they tick and their aspirations for the future, so I had to get involved.
Thrings has been headline sponsor of the TBE Awards for the past three years. What makes the awards the right fit for the firm?
R: We are all about helping businesses thrive, enabling their growth and success, and we see TBE Awards as an important part of that – putting a spotlight on businesses as they continue to evolve and celebrating their accomplishments. It is a fantastic way to give back to the communities we work alongside and helps to inspire us for the future too!
Thrings also sponsors the Flying the Flag for the South West Award. What does this category represent to you, and why do these businesses deserve to be celebrated?
K: As a region, the South West really punches above its weight. We are home to many amazing businesses that have grown to household name status from simple beginnings, with more and more being created all the time. This award is a special one because it helps recognise those businesses that are innovating and thriving in a way that helps put our region on the map, whether that is nationally or internationally. These are some of the most exciting stories we hear and it’s important we showcase them to help inspire others!
What makes the TBE Awards different from other awards schemes?
K: It comes down to three simple things: the community, the support and the integrity of the judging process. It’s about the awards doing what they are meant to, celebrate the best in our region’s business community and giving them a stage to shine.
R: The awards night also stands apart from other events. It is a very different atmosphere with no black tie or seating plans and instead an environment where people can explore and engage with plenty of good food and drink. Anita always seems to have new tricks up her sleeve.
What do you most enjoy about the judging process?
R: I really like hearing the stories behind the businesses, their drivers and the aspirations they have for the future. For me, that is what really brings the process to life and gives you more of an insight into who they are outside of the facts and figures.
Who would you love to see entering the awards this year? Are there any stories, sectors or types of businesses you’re especially keen to hear from?
K: We want to hear from everyone. The South West has such a diverse array of businesses across a wide range of sectors, each with a fantastic story to tell.
Finally, what would your top tip be for anyone thinking about entering but questioning whether they’re good enough?
K: Stop questioning yourself and get on with it! At the very least you will have been able to reflect on what you have achieved in the past 12 months – but you could also walk away with an amazing trophy.
R: Use the process to find what sets you apart from the crowd and tell it to us straight. If you think you are amazing at what you do, enter and tell us why!
“Stop questioning yourself and get on with it!”
We are the strategic partner for founders who need results.
• One team of in-house experts, aligned to a clear strategy.
• Working from a dedicated studio space in Swindon.
• Delivering extraordinary branding, graphic design, marketing and websites.
• Committed to agreed performance targets.
• Achieving measurable return on investment.
We fuel the growth, so you can focus on running and scaling your business.
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GEL Studios, the new home of Infinity Nation.
GEL Studios has acquired digital marketing agency Infinity Nation, strengthening its capabilities with 20 years of additional expertise in paid media and SEO.
Now one of Wiltshire’s largest creative agencies, the move has strengthened GEL Studios’ o ering and enhanced its ability to deliver more insight-led work.
Over the next five years, the employee-owned agency will continue to grow, focused on inspiring change through creativity, for its clients, its team, and the wider community.
As we grow, so does our ability to do more good.
The messiness of marketing –introducing my first book!
By Rob Curtis Founder of The Pursuit Agency
The idea didn’t come from a deep need to write a book. It came from pure frustration. I’ve spent years working with businesses, through The Pursuit Agency and previously, and I kept seeing the same pattern. Companies don’t struggle to get attention - they struggle with what happens next.
That space between awareness and action, what I call the ‘messy middle’, is where things can fall apart.
There’s a lot of marketing advice out there, and a lot of it sounds good but doesn’t actually help when you’re in the thick of it, trying to turn interest and visibility into revenue. I wanted to create something practical in this book, providing a resource for business owners to pick up, read for five minutes, and actually use.
This book started as a collection of frameworks and notes I have built for clients. Little models, exercises, ways to diagnose why marketing wasn’t converting.
Literally, it’s a book full of little sticky notes - or that’s how it feels to me!
This is not a traditional marketing book that sits on a shelf. This is a field guide. One hundred short, practical insights
designed to help business owners clean up the messy middle of their marketing and start seeing results.
Because the truth is, most businesses don’t have a marketing problem. They have a clarity problem. They’re producing more and more content, but their audience still doesn’t feel confident enough to buy.
If this book helps even a handful of businesses fix that, it’s done its job.
A big part of how I approach all of this comes down to how my brain works. I’m an ADHD entrepreneur (I only found that out a couple of years ago), and this book reflects the way I think. I’ve always described my thinking as squiggly lines rather than straight ones, yet that’s exactly what helps me spot the gaps others can miss.
If you want support with your
At The Pursuit Agency, we help businesses get visible through SEO, PPC and content marketing, and this book can help with that too. Managing Marketing’s Messy Middle: 100 Pages to Clean Up the Mess is available now on Amazon.
‘messy
“We know we should be doing more video content, but we don’t know where to start!”
There’s no ignoring the enormous benefits of video in marketing and communication. In our digital world, with endless scrolling and acres of content, you can’t afford not to be part of the video landscape.
Yet many businesses are still deterred from pressing ‘record’, because they just don’t know where to start.
At Visual PR, we have the answer. Adopt a granular approach. Instead of thinking “how do I explain my whole business in a video?” break it down into topics, and then further into mini topics. Each topic can be phrased as a question for you to answer in separate videos.
There are multiple advantages to this approach: each idea is the basis for its own video, so you have a steady stream of content; you’ll appear more confident, as you’ll be answering a question you’re knowledgeable about, and your passion will shine through; and the videos will be genuinely useful to your audience, as you discuss the points raised by the questions.
There’s another advantage too. You’ll be answering questions your customers are searching for – remember, YouTube comes second only to Google as a search engine –so your question-led videos will be great for SEO and GEO (Generative Engine Optimisation), so will also be found by AI engines like ChatGPT.
By adopting the question-led approach, you can create a bank of topics to take you to the end of the year and beyond, and whenever you have a new idea for a question to base a video on, remember to make a note.
Benefits of conversation-led video
So now you have content ideas, how do you execute them? The answer lies in conversation-led videos, such as those we create here at Visual PR. Our host, Chris Dawes, can lead the conversation, allowing you to talk through the topic in a natural, engaging style, demonstrating your expertise and enthusiasm. Here’s why this approach is superior to scripted content:
1. When we’re straightjacketed and forced to follow a script, we feel uncomfortable, sound stilted, and don’t look genuine. By using a conversation-led style, you’ll come across more effectively.
2. Conversation-led videos are far more enjoyable to watch –scripted videos can be a turn-off for your audience.
3. Hidden gems will come out during the conversation, which would never have emerged with a scripted video.
4. The results will be more believable, authentic, credible, and lead to a deeper connection with your audience. People buy from people, and if you can click with people via your videos, you’ll have the edge over your competition. When it comes to the edit, we can include or exclude the voice/visuals of our host depending on your preference; we can add b-roll on the screen, and we can clip video shorts
for social media. Finally, we can use the audio to create a podcast, and also generate blogs and newsletters to use on your website, or to mail out to customers.
For more information, visit www.visual-pr.co.uk.
To arrange a discovery call or studio tour, call 01793 209806 or email enquiries@visual-pr.co.uk.
To watch Visual PR’s productions, go to www.youtube.com/@visualpruk/playlists
The ghost in the machine: Why medium-sized businesses need more than just an ‘alarm’ in 2026
For years, the gold standard of cybersecurity for medium-sized businesses was simple: install a reputable antivirus, set up a firewall, and tell employees not to click on suspicious links.
The myth of the ‘Fortress’
Traditional security tools act like a bouncer at a club. They have a ‘blacklist’ of known troublemakers. If a known virus tries to enter, the bouncer stops it.
However, today’s attackers don’t look like troublemakers anymore. They use ‘Living off the Land’ techniques, using your own legitimate business tools (like remote desktop software or administrative utilities) to move through your network.
To your antivirus, these actions look like normal business. To an attacker, they are the keys to the kingdom.
What is MDR, Really?
Managed Detection and Response (MDR) is the evolution of security. If traditional antivirus is a bouncer, MDR is a 24/7 security team monitoring a high-tech CCTV network inside your building.
MDR doesn’t just look for ‘bad files’; it looks for bad behaviour. It combines:
• Advanced AI: To sift through millions of digital signals and spot the ‘needle in the haystack.’
• Human Expertise: Real-world analysts who can tell the difference between a late-night IT update and a hacker trying to exfiltrate your customer database.
• Rapid Response: Not just telling you that you’ve been hacked, but actively stepping in to ‘quarantine’ the threat before it spreads.
Why the ‘M’ in MDR matters for medium businesses
Large corporations can afford to build their own internal ‘Security Operations Centres’ (SOCs) with dozens of six-figure experts.
For a medium-sized business, that’s financially impossible.
MDR levels the playing field. It provides you with:
1. 24/7/365 Eyes-on-Glass: Hackers don’t work 9 to 5. Most major breaches are initiated on Friday nights or during holidays. MDR doesn’t take weekends off.
2. Alert fatigue relief: MDR filters out the ‘noise’, so you only hear about the threats that actually matter.
3. Insurance & compliance: In 2026, cyber insurance providers are increasingly making MDR a prerequisite for coverage. Without it, your premiums may increase, or you may be uninsurable.
The bottom line: Business resilience, not just IT As a business leader, you don’t need to understand the code behind a ransomware attack. You do, however, need to understand the cost of 48 hours of downtime, the legal fees of a data breach, and the reputational hit of telling your clients their data is gone.
MDR is no longer a luxury for the Fortune 500. It is a
fundamental utility - like electricity or insurance, that allows you to focus on growing your business while the ‘ghosts in the machine’ are hunted by professionals.
In a world where an attack is no longer a matter of ‘if’ but ‘when’, the question isn’t whether you can afford MDR. It’s whether you can afford to be without it.
Cybersecurity is just one piece of the puzzle. At Systemagic, we provide the proactive, Managed IT foundation that keeps your entire business running smoothly and securely.
Let us take the technology off your plate so you can focus on growth. Get in touch with our friendly team by emailing: info@systemagic.co.uk or call us on 01225 426800.
A year as CEO of WestSpring IT
By Emma Carter, CEO, WestSpring IT
This summer marks my first anniversary as CEO of WestSpring IT - and it’s been a journey of learning and development for me and the team.
I don’t tend to romanticise leadership. When people ask what it’s been like, the answer is simple: challenging, rewarding, occasionally messy and very real.
We are a managed service provider, but for me it has never been about tech for tech’s sake. It’s about people, relationships, showing up, doing what we said we’d do and owning it when we don’t.
That sounds great written down, but the real test is whether it holds up on a wet Tuesday when three clients have issues at once and the inbox is on fire.
When I look back on the year, everything comes back to three things: people, process and systems. That’s where we’ve focused most of our time, energy and budget, all while dealing with an economic backdrop that hasn’t exactly made life easy.
Costs have gone up, clients have been more cautious, projects have slowed, and recruitment hasn’t always moved at the pace we’d like.
Our biggest win hasn’t been anything flashy, but it has been, and will continue to be, vital: trust. Building it, keeping it, and sometimes rebuilding it by getting the basics right again and again.
We asked clients for feedback, which is always slightly uncomfortable, even when you think things are going well. The response was reassuring. We’re seen as responsive, reliable and good at building real relationships. Not just tickets and task lists. That’s exactly what we want to be known for, and we know we can’t afford to let that slip.
Internally, I’m just as proud. Our people survey results were strong, but more importantly, they felt genuine. People feel supported, they feel they are contributing, and most say they wouldn’t leave. What matters most to me is that our team feel able to speak up when something isn’t right.
This is IT. Things go wrong. If people don’t feel safe to say that out loud, you’ve got a bigger problem than the issue itself.
We’ve also worked hard to move away from what I’d call ‘hero mode’ into something more repeatable. We can still step up when things go wrong, because that’s part of the job, but we’ve reduced the number of situations where only one person knows how something works. There’s clearer ownership, better handovers and more consistency in how we deliver.
A big part of the year has been investment, although not in a glossy, big-programme way. It’s been more practical than that. Find the most painful thing, fix it, then move on to the next, while keeping the business running.
On the people side, that’s meant being more structured about hiring, onboarding properly, and being clearer about what ‘good’ looks like. We’ve invested in management training because promoting someone and hoping they figure it out isn’t fair on anyone. We’ve also been clearer about what we stand for as a business.
On process, we’ve focused on consistency. Particularly in areas like major incidents, where clear
communication matters most. When a client is down, it’s not just an IT issue; it’s their business. How we respond in those moments defines how they experience us.
On systems, we’ve taken a hard look at how we work and where we were wasting time. We’ve introduced tools like HubSpot, ContractBook and SmartSheets to improve visibility and accountability, and we’ve moved to Halo PSA for our service desk. The aim is simple: make it easier for good people to do good work.
That said, one of my biggest learnings is that systems don’t fix messy habits. They just make them more obvious.
It hasn’t all been smooth. Costs are up, clients are asking tougher questions, and there’s always that lag between investing and seeing the return. We’ve had gaps, duplication, and a few ‘why on earth do we do it like that?’ moments. Some changes have been quick, others slower, and some are still ongoing.
But the direction is right, with less chaos and more clarity.
If I had to sum up my first year, it’s this: look after your people, make the work repeatable, invest in systems that genuinely help, and don’t beat yourself up when reality doesn’t follow the plan.
We’re building for the long termand we’re trying to do it properly.
“Our biggest win hasn’t been anything flashy, but it has been, and will continue to be, vital: trust.”
Blackmore UK celebrates 30 years of secure sustainable IT
In 1996, as the digital age began reshaping how businesses operated, one question was largely overlooked: what happens to technology at the end of its life?
Simon Barfoot, Founder and Director of Blackmore UK, identified that gap early. While organisations across the South West and beyond focused on adopting emerging technologies like Windows 95 and the growing internet, few were considering the long-term implications of disposal, data security and environmental impact.
Blackmore was established to address exactly that, building its foundations here in the region and growing alongside the businesses it serves.
Initially focused on IT recycling and refurbishment, the business provided organisations with a cost-effective way to extend the life of their technology assets. By recovering value from redundant equipment and ensuring responsible downstream recycling, Blackmore helped local businesses reduce both costs and waste. These principles remain central to its service today.
As the regulatory landscape evolved, so did the business. With the introduction of stricter electronic waste legislation in the early 2000s, Blackmore became a WEEE (Waste
Electrical and Electronic Equipment) compliant facility, giving organisations across Wiltshire, Bath and Somerset an alternative to landfill while strengthening its position as a trusted regional partner in IT lifecycle management.
Growth and acquisitions have since expanded Blackmore’s capabilities into a comprehensive service covering all categories of electrical waste. At the same time, the business has developed a strong reputation in secure data destruction, now a critical priority for organisations handling sensitive information across sectors including professional services, education, healthcare and manufacturing.
Now led by Simon and Chairman Steve Edmunds, Blackmore continues to operate in a sector that is becoming increasingly important to regional businesses. As organisations face growing pressure around ESG commitments, data protection and regulatory compliance, the need for secure and sustainable IT disposal continues to rise.
Blackmore backs this up with a range of recognised certifications, including several ISO standards covering data
30 Years. 1,000 miles. One ride.
Simon Barfoot is embarking on an ambitious challenge as Blackmore UK turns 30, cycling from Blackmore headquarters all the way to the Black Wood (Bois Noir) in Valdeblore, a mountain forest about 108 km from Monaco. For Simon, the ride is about celebrating 30 years of innovation and demonstrating the values that have guided Blackmore Computers since 1995: sustainability, reuse and a readiness to tackle tough challenges. We asked him a bit more about his journey with Blackmore UK.
What are you most proud of in the past 30 years?
I’m so proud of how many staff we have with 10, 15, even 20 years’ service. So many have joined us as we have grown and stayed with us. We’ve been there as they bought their first house, got married and had kids, and now even some of their grown-up children work with us alongside their parents.
What do you feel the biggest successes have been? Our client retention rate continues to be our greatest success. It gives us the strength, resilience and confidence to set and achieve ambitious goals such as attaining and maintaining four ISOs and the UK’s highest data wiping certification. We are also about to become a BCorp. With amazing client loyalty underpinning the business, we have been able to, and continue to, succeed.
How have you seen the industry change over that time? The business originally had to operate in three very
security, environmental management, quality and health and safety. In simple terms, this means clients can trust their IT is handled securely, responsibly and in line with current regulations.
To mark its 30th anniversary, Blackmore is investing in environmental and social impact within the region. The company is planting 30 black poplar saplings on land in Somerset. The trees will form part of a five-acre rewilded woodland originally established by Simon, who planted 2,000 trees on the site a decade ago. The project will support biodiversity, contribute to carbon capture and help preserve one of the UK’s rarest native tree species.
Alongside this, Blackmore is launching an initiative aimed at tackling digital exclusion in schools. The programme builds on the company’s long-standing commitment to reuse IT assets, ensuring that they can continue to deliver value within the community.
different sectors: high care data destruction, technical IT refurbishment and sales, and the scrap metal sector. These have now merged into a sophisticated, highly regulated service called ITAD (IT Asset Disposition), which is now an essential service for all businesses.
We have been lucky to grow with these changes and even play a role in shaping them. The biggest change of late is the wish from clients to do good with their old tech, with ESG and CSR now key drivers for companies seeking an ITAD.
Blackmore is not only the highest accredited ITAD in the South and South West, it is also the main supporter of a digital inclusion charity called DonateIT, which works with charities, support agencies, the NHS, Job Centres and many more organisations to get tech into the hands of people experiencing digital poverty or exclusion.
What are you most looking forward to in the future? Staff and client loyalty is key and we see these relationships
as partnerships. With them, the work we do is a pleasure and provides very high job satisfaction. I look forward to continuing to build on these and making working in, and doing business with, Blackmore a rewarding and enjoyable experience.
Safe, secure, ethical IT recycling is hard to do well and we are ready for whatever changes are coming, to protect our clients, provide the best service and give our staff a bright future together with Blackmore.
Shredding for your home Shredding for your business Secure shredding bags
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Swindon provides new base camp HQ for Cotswold Outdoor Group
Cotswold Outdoor Group has moved into new headquarters in Swindon, designed by Bath-based Interaction to bring the natural world indoors.
The outdoor clothing and equipment group behind high-street brands Cotswold Outdoor, Runners Need and Snow + Rock has relocated to 1 Newbridge Square, a new, sustainable office development in the town centre.
The group’s new 17,917sq ft Swindon HQ has been designed to provide staff with modern facilities that focus on people and planet, enabling the company to better live its values and deliver on its sustainability pledges.
The space includes a mix of open-plan workspace, formal meeting rooms and flexible collaborative areas designed to support the different working styles of the 200-plus staff based there.
The earthy, outdoor-inspired design palette celebrates Cotswold Outdoor’s adventurous values, with angled forms, textured materials, and finishes inspired by the company’s
retail spaces. The group’s signature red is used as a striking feature thread throughout the space to elevate the natural tones, alongside broken flagstone-style tiling inspired by rocky terrain.
Sustainable materials have been used in furniture and finishes throughout the workspace including recycled coffee cups and carpet fabric, as well as natural timber and cork. The building itself has been rated BREEAM (Building Research Establishment Environmental Assessment Method) ‘excellent’ and has an EPC (Energy Performance Certificate) ‘A’ rating.
Cotswold Outdoor Group CEO, Jamie Kristow, said, “This is an important moment for our business, and not because of bricks or glass, but because of what this space represents for our future.
“An office is never just a building. It’s a signal. A statement
about who we are, how we work together, and where we’re heading next. It gives us a modern, accessible, sustainably designed environment that supports collaboration, flexibility and growth. But more importantly, it gives us a place that puts people at the centre.”
Carl Gough, Project Lead at Interaction, added, “Our brief was to create a truly unique workspace that feels like home for Cotswold Outdoor Group and reflects the company’s fun culture and adventurous values.
“The result is an inspiring, exciting office terrain that pushes the boundaries of what a workplace can be, introducing spaces that celebrate the joy of connecting with the outdoors.”
Recruitment business puts giving back at the heart of its work
By Ashlea Fisher, Founder and MD of iRecruit4
iRecruit4 is still a young business backed by the decades of experience my team and I bring from the business community.
We’ve grown as a business and we’ve made great placements, both temporary and permanent. Yet one thing I don’t often talk about is that we’ve built giving back into the way we work.
Last year, we donated £6,082.73 to charity by linking our permanent recruitment placements to causes chosen by our clients and candidates. That wasn’t a marketing exercise, it was a deliberate decision about becoming the kind of business we want to be. We want to build relationships with our clients so that they come back to us over and over again, confident that we will work hard to find them the right people for the right roles and we will do it with an attitude of kindness and caring.
Recruitment puts us alongside people at some of the most important moments in their lives, careers or businesses. When those moments carry deeper meaning, it feels right to give something back.
Throughout this year, we’ve continued to pledge a percentage of selected permanent placement fees to charities that matter personally to the people involved.
One that really stayed with me was a £300 donation to the Epilepsy Research Institute UK, made in memory of Beatrice Matthews-Kilhams. Beatrice was just 18 when she
passed away suddenly following a seizure. The donation came from a placement where both the client and candidate had experienced personal loss. We donated 10% of the fee to charities chosen by both of them.
Her mum, Alexandra, told us she’d never worked with a recruitment business that showed that level of empathy. That matters more than any KPI.
Later in the year, we supported Care for Kids North Devon after being moved by a candidate’s personal experience. That led to another percentage donation from a placement fee.
We also backed a fundraising challenge with one of our candidates, George Thompson, who took on a 10K run carrying 20lb weight plates. He finished it in 1 hour, 8 minutes and 59 seconds, which is no small feat. Alongside supporting his effort, we also donated a percentage of the placement fee to the same charity. George raised over £1,200.
In 2026 this hasn’t changed, and there will be more stories to tell. As we grow, so does our ability to give back - and that’s exactly how it should be.
For us, recruitment has never just been about filling roles – it’s about people, relationships and doing business in a way that actually means something and makes a difference.
It’s not just about money for Southby & Co
By Dave Southby, Founder of Southby & Co Financial Planning
When I started Southby & Co, it was never just about numbers. Yes, we help people make smarter financial decisions, but for me and now for my team, it has always been about something bigger than that. We want to build a business that improves lives, not just for our clients, but for the community we’re part of.
That’s exactly why we’ve recently got involved with the Wilts & Berks Canal Trust. We feel that their journey to bring joy and nature into the centre of our community aligns with our ethics.
We’ve chosen to sponsor the landing stage along the stretch of canal running from Rushy Platt through to Wichelstowe in Swindon. If you know the area, you’ll know it’s changing fast. It’s becoming somewhere people live, want to live, spend time, raise a family, and be a growing part of the wider Swindon community. That’s only going to accelerate over the next few years as the area is in the thick of development.
What also drew us in is the history and the sheer effort behind what’s being rebuilt for the good of us all.
The canal itself dates back to 1810. It was once a busy trade route before falling into disrepair and effectively disappearing by 1914. What’s impressive is what’s happened since. Decades of work, driven by people who genuinely care and are mostly volunteers, have brought parts of it back to life. What started in 1977 as a vision has turned into something tangible that people can actually use and enjoy today.
It’s not just about heritage. This project has many other impacts. It supports biodiversity, improves wellbeing, creates green spaces, and even plays a role in flood management.
From our perspective, sponsoring the landing stage is a practical way to contribute and to be visible as a local, caring business. People are out there every day walking to work, walking their dogs, connecting, visiting the pub, getting on the water and taking a break from everything else.
The Trust are doing a fantastic job restoring 70 miles of canal and towpath across Swindon and the wider region. What they’ve achieved so far is impressive, but what’s coming next is even more exciting - you can literally stand at the landing stage and see the future being built in front of you.
At Southby & Co, we spend a lot of time helping people plan for their future. For us, giving back is just an extension of that thinking. It’s about investing in something that lasts, improves quality of life, and brings people together. If we can help make Swindon an even better place to live along the way, that’s a pretty good return.
If you are looking to work with a recruitment partner like us, please get in touch.
Visit: iRecruit4.co.uk
Email: ashlea@irecruit4.co.uk
Call: 01793 987470
To find out more about Southby & Co visit: southbyfp.co.uk or call: 01793 953800
Is it me?
Over the years, John Davies’ Is it me? has become a favourite of TBE for its wit and camaraderie. This time it’s all a bit sticky...
What is it that makes a business relationship ‘sticky’ – but in a good way?
It’s a puzzling question when you think about it, and it cuts a number of ways. I’ve been thinking a lot about this question recently because in the last year I helped sell three companies that I’ve worked alongside for over 25 years.
A quarter century is a long time in business! Something must have made those relationships sticky because there is plenty of choice out there.
As someone who essentially sells a service rather than a product, it’s always a great feeling when a client instructs you. Imagine then the feeling when someone continues to instruct you for twelve months, five years, ten years and more. It’s pretty humbling and it’s never taken for granted. Clients become far more than clients. And then of course there is the other side of things. The ‘stickiness’ of the business itself.
I’ve worked at Thrings for almost 30 years and like to think of myself as the legal version of Martin Johnson, Paul O’Connell, and Alun Wyn Jones – all one club players, (you can add the ‘legend’ moniker if you see fit – I’m far too humble!).
It’s not just me though - I work alongside many colleagues that I’ve been working with for over 20 years. That’s longer than most marriages these days!
And I’m not just talking lawyers – only last month we celebrated the 25-year anniversary of our IT manager. He saw me get married and have children – he even saw me with a full head of hair. It means something.
As is the way these days, I have a daily scroll through LinkedIn and there are so many people hopping around, I’m sure with good reason, and lots of business relationships moving around and changing. Business and choice today are more varied and more fluid than ever.
So, what is it that makes a business ‘sticky’?
At the heart of everything are people and despite the digital world we now live in I don’t think that will ever change. I attended an excellent lunch the other day, a room full of professionals and business leaders, where the talk inevitably got on to AI and change –good points and bad points alike.
There is no doubt that technology will continue to change how we work and that change will be faster than it ever has been
in human history, but I did ponder the ‘stickiness’ of it all. Will the digital world, the algorithmic consciousness, ever be able to garner the kind of stickiness that I’m talking about? Stickiness created by care, heart, compassion, emotion, trust. Would I happily drive to work every day looking forward to chatting with a bot, in the same way that I drive in looking forward to spending time with my colleagues. Would I even bother going ‘in’ to work?
Will AI really care about my thoughts on the political turmoil of the day? Will it really understand the thrill of winning with a client? Will it know to be gentle with me on a Monday morning following the Six Nations? Will it really understand the utter ridiculousness of Crocs? I think not.
So, there it is. Stickiness, for me at least, is about connection, real connection.
Finally, if any of you reading this are also long-timers in your organisations, I’d love to hear about it. Perhaps we should print our very own loyalty cards.
New faces at Swindon’s most successful referral group, BusinessWise
Spring has been a busy time for BusinessWise, which has welcomed new members into the not-for-profit, independent group.
Chair Louise Muir-Sage said, “It’s been a busy and very fast few months as I continue to learn the role of chairing the group, and we have welcomed some new businesses into our family of committed business owners. This means that even in tricky times for many businesses, we have only three seats now available before we hit our cap of 35 paid members.
“Coming up, we have our sold-out annual open business networking event with a guest speaker. We’re also planning our work with our charitable member to help raise funds and provide voluntary support to Swindon Night Shelter and RENEW CIC, which helps combat loneliness and isolation in the community.
“Our mantra this year has very much been one of collaboration and support as business owners struggle with rising costs and external pressures.”
BusinessWise operates a ‘single seat’ model where only one person from each business discipline can become a member.
One new member is Jo Moss, a Director of estate agency Ewe Move.
She said, “EweMove Swindon is known for its modern, customer-first approach to buying, selling and letting homes, but what really makes it stand out is the personal touch brought by the people in the business.
“I try to be at the heart of the business, combining deep local knowledge with a genuine passion for helping people move forward in their lives. I take the time to understand each client’s story, offering honest advice and consistent support from start to finish.
“Whether it’s a first-time buyer or a growing family, I hope my down-to-earth approach helps make what can be a stressful process feel smooth, clear and even enjoyable.”
Another new member is Pete McCallum, Founder of electrical specialists TECC Ltd.
Pete said, “We pride ourselves on offering excellent service to our clients in both domestic and commercial sectors. I’m a local lad and have built the business from the ground up. I’ve always believed in building relationships with other business owners who are committed to the community
and who also want to support us. I’m a great believer in collaboration.
“Joining BusinessWise was a logical step for me and I’ve been waiting for an opportunity to be part of the group and when that opportunity came up, I took it. Already, fellow members are supporting me and my team to continue to grow as a business committed to Swindon, Wiltshire, the Cotswolds and surrounding areas.”
Kelly Rogers of Awdry Law is a ‘new face’ in the group, stepping in when a former colleague was unable to attend meetings due to a change in circumstances.
She said, “I recently joined BusinessWise, having also recently become the office manager for the Royal Wootton
Bassett office of Awdry Law, and it’s a lovely, supportive group. As a company we take networking very seriously and it’s central to our marketing activity.
“I obtained my LLB law degree at Kingston University and went on to complete a Masters in Law at the University of Bristol. Qualifying as a solicitor in London in 2004, I moved back to my home town of Swindon in 2012 and this year I’m celebrating five years of working at Awdry Law.
“I specialise in litigation and dispute resolution, which is wide ranging, including contractual claims, debt collection, landlord and tenant issues, personal injury, property litigation, boundary disputes, nuisance claims and right of way issues. As a company, we provide a full suite of support around legal issues and we always strive for excellence in supporting our clients.”
Another new member who joined recently is Tracey Lee,
Manager at Wrag Barn, based on the edge of Highworth. Wrag Barn is a thriving golf club set in the Wiltshire countryside, but there’s more to the venue than just golf. It offers a versatile location for business and personal occasions, from awards evenings and conferences to team building and training, alongside important life events such as weddings, christenings and farewell gatherings.
Tracey said, “I joined BusinessWise because one of our
goals is to become more connected within the local business community. We want more business owners to see Wrag Barn as a place to bring people together, whether that’s for a meeting, a celebration or sealing that deal on the 18th green.
“For us, it’s a genuine and cost-effective way to build relationships while showing what we can offer here at Wrag Barn.”
BusinessWise has a limited number of seats available and would welcome interest from a celebrant, a builder or a hair stylist.
Visitors can attend once free of charge.
For more information visit www.businesswise.org.uk or email secretary@businesswise.org.uk
TBE VIP Event @ Porsche Centre Swindon
An exclusive evening of networking, insight and electric innovation, hosted by Centre Principal Simon Lisemore.
Guests recently joined us for a relaxed evening with TBE VIP member, Porsche Centre Swindon. The event brought together businesses from across the region to connect, catch up and explore the latest in Porsche performance engineering.
Attendees enjoyed refreshments while taking a closer look at Porsche’s newest electric models, including the Taycan and the Macan Electric. A Porsche expert talk offered insight into the brand, the models, and the wider business benefits of electric driving.
To find out more about the Porsche range email: info@porscheswindon.co.uk
Photos by Barbara Leatham Photography. www.barbaraleatham.co.uk
Discover trusted businesses from across our region. Our directory brings local suppliers together in one place, making it easier to find the support you need while strengthening our local economy. With such a diverse range of businesses and talent on our doorstep, why look anywhere else when building your supplier network?
BUSINESS SUPPLIES & SUPPORT SERVICES
Boatman Admin Services
Running your own business should mean going after the dream – working on ideas and projects that you believe in. But how to stay centred on what matters when there’s so much else to do? That’s where we come in. Our virtual admin assistant service can support you by taking care of all those critical tasks that are hard to find time for. boatmanadmin.co.uk
PROPERTY
AGM
AGM has shaped town and rural environments for over 15 years. The award-winning consultancy delivers clear, practical planning and property development advice, preparing, submitting and managing applications across the South West. Every project receives individual care to maximise its chance of success. agm-ltd.co.uk
HR & RECRUITMENT
KR HR & Training Consultancy
Over the past decade, KR HR & Training Consultancy has built a reputation for consistency, professionalism and trust. Providing a combination of strategic and hands-on HR consultancy, management development and HR systems, we enable organisations to build capability, adapt to change and achieve goals by getting their people practices right. krhrconsultancy.co.uk
Confident Cashflow
Supporting businesses to tackle late payment and create predictable, positive, profit-generating cash flow. confidentcashflow.com
The Rethink Collective
We help founders step back so their businesses can step up. So teams grow, vision expands and space opens up for strategy and well-being. At The Rethink Collective, we move businesses from founder-led to leader-led. Through a blend of coaching, strategic consulting and immersive workshops and retreats, we combine structure with self-awareness to support sustainable, conscious growth. therethinkcollective.com
Lisa Parmley Mortgage Management
From start to finish, we take the stress out of mortgages, keeping you informed and in control. With access to a full range of lenders, we secure the best deals. We support all types of buyers, including complex cases, and offer protection to safeguard you, your home, and your loved ones. lparmleymm.co.uk
Simple Recruitment (South West) Ltd
Simple Recruitment has been finding jobs for people and people for jobs for almost 17 years. We recruit for both temporary and permanent recruitment solutions within the industrial and commercial sectors at all levels across Bath, Somerset and Wiltshire. simplerecruitmentltd.co.uk
The Floor Smith
Specialists in domestic and commercial flooring including carpets, LVTs, wood, laminate, vinyl, safety flooring and subfloor preparation. We take pride in each and every project ensuring all materials are fitted to the highest standards. thefloorsmithltd.co.uk
University of Bath School of Management
Established in 1966, we are one of the UK’s leading business schools. Our programmes include the Bath MBA, the DBA in Higher Education Management, and a range of master’s and undergraduate degrees. bath.ac.uk/schools/school-of-management
ACCOUNTANCY & FINANCE
Fractional Finance
We partner with start up and scale up businesses, to give them the data they need to make better business decisions, combined with support and accountability to help them achieve their vision. fractionalfinance.co.uk
CREATIVE
Barbara Leatham Photography
With over 30 years’ experience in my field, I offer photography training and commercial photography services for businesses. I also work alongside marketing agencies and art directors fulfilling client projects. barbaraleatham.co.uk
Purple Lime
A modern, cloud-based accountancy firm supporting ambitious businesses and individuals. From outsourced finance to strategic FD input, R&D and corporate finance, we provide real-time insight and tailored advice to support confident growth. purplelime.uk.com
Compass Video
Compass Video is a multiple award-winning production agency specialising in corporate video, animation and photography, centred on professional storytelling. We manage the entire production lifecycle, creating high-impact assets. We train clients to make day-to-day content and manage social channels to maximise value. compassvideo.com
Jane James & Associates
With over 35 years of experience, we provide straightforward, highly regarded clinical negligence and personal injury reports supported by a first-rate personalised, professional and award-nominated service you can rely on. We work with both Claimant and Defendant legal representatives. Please contact us for further information regarding our services. janejamesandassociates.co.uk
Movo Professional Risks
We specialise in professional indemnity insurance, alongside a range of associated risk solutions tailored to your business. As an independent broker with access to the whole market, we pride ourselves on service, transparency and strong insurer relationships, helping you secure the right cover at the most competitive premium. movoprorisks.co.uk
SWIG Finance
SWIG is a people-based company that provides loans and support to help smaller businesses in the West Country grow. We base our lending decisions on potential rather than collateral, which means we can support businesses when others can’t. swigfinance.co.uk
N3 Display Graphics
We create signage, office and vehicle graphics, plus exhibition displays for clients across the UK. With extensive experience, we ensure your brand is presented in the best possible way. We support a wide range of organisations, including office fit-out firms, property and facilities teams, museums, charities, retail businesses and visitor centres. n3display.co.uk
Redkite
Redkite Solicitors is a modern, full-service law firm combining strong local roots with deep expertise. Known for honest, practical advice, the team delivers high-quality legal support shaped around each client’s needs. With a broad regional footprint, Redkite operates across 21 locations, supporting businesses and individuals with clear, proportionate guidance. redkitesolicitors.co.uk
The Next Generation: a new space for young professionals to connect and collaborate
A new networking initiative is launching this summer with a clear aim, to create something that genuinely works for the next generation in business.
THE NEXT GENERATION
In partnership with Goughs
The Next Generation, a partnership between The Business Exchange and Goughs Solicitors, is aimed at young entrepreneurs and professionals across Bath & Somerset, Swindon & Wiltshire. It comes from a shared recognition that much of the current networking offer no longer reflects how younger people want to build relationships. For many established business leaders, their early careers were shaped by young professional groups. These were the spaces where friendships formed, opportunities emerged and trusted networks were built.
Today, that experience is harder to find.
Expectations have shifted. Time is tighter. Many younger professionals aren’t drawn to rigid formats or overly structured events. They’re less interested in pitching themselves in a room and more interested in meeting people naturally, in settings that feel relaxed and worthwhile.
Megan Solomon, Solicitor at Goughs, said, “I’m really excited to see Goughs working alongside The Business Exchange on something that feels genuinely different for younger professionals. Networking can sometimes feel quite formal or intimidating when you’re starting out in your career, so creating a space that’s more relaxed, welcoming and focused on real connections is really important. Having qualified as a solicitor less than a year ago, I know how valuable it is to meet people who are at a similar stage, share experiences and build relationships naturally. I’m looking forward to seeing The Next Generation bring together ambitious people from across the region in a way that feels friendly, supportive and enjoyable.”
A more relaxed way to connect
Rather than following a traditional networking format, the focus is on creating an environment where conversations happen more organically.
There is no set agenda and no pressure to ‘work the room’. Just a chance to spend time with like-minded people, share ideas and build relationships over time.
It is also about creating something with longevity, a network that supports people as they grow in their careers and helps foster connections across the region.
Launching at Bath Boules
This year also marks the first time Bath Business Improvement District (BID) has taken over the running of the event. The four-day summer boules festival is one of Bath’s most loved, bringing together businesses, charities, community groups and friends for a lively mix of friendly competition and serious fun.
The first event will take place on Thursday 2nd July from
6pm to 8pm, following the opening day of Bath Boules in Queen Square.
Bath Boules is a well-established part of the local business calendar, offering a relaxed outdoor setting that naturally brings people together. Guests are invited to come along after a day’s play, or to stop by for a drink with likeminded people after work.
Get involved
The Next Generation is open to those building their careers, starting businesses or stepping into new roles.
If you haven’t quite found your place in traditional networking, this is an opportunity to try something different.
The first event takes place on Thursday 2nd July, 6–8pm at Queen Square, Bath, following Bath Boules. Book on via www.tbesw.co.uk
For more info about Bath Boules visit: www.bathboules.com
“I’m really excited to see Goughs working alongside The Business Exchange on something that feels genuinely different”
Megan Solomon, Solicitor, Goughs
Payroll Giving is one of the easiest ways to support our Charity.
PAYROLL GIVING
Is a valuable, long-term source of donations, providing regular income to support future lifesaving missions. It’s a flexible scheme which allows employees the opportunity to donate regularly and tax free from their monthly pay.
