This article explains SEBI’s Consultation Paper on streamlining the Online Dispute Resolution (ODR) framework in the securities market. It covers the proposed journey of investor complaints from SCORES and pre-conciliation to online conciliation and arbitration.
‣ Faster Grievance Redressal - The framework aims to reduce delays and improve complaint resolution.
‣ SCORES to ODR - Complaints will follow a structured process involving SCORES, Designated Bodies and the ODR mechanism.
‣ Online Conciliation - Unresolved complaints may proceed to digital conciliation through Market Infrastructure Institutions.
‣ Online Arbitration - The proposal sets clearer rules for arbitrator appointments, claim-value thresholds and award timelines.
‣ Investor Protection - Revised timelines, fees and enforcement measures aim to strengthen transparency and investor confidence.
The framework reflects SEBI's focus on a faster, more accessible and investor-friendly dispute resolution system.
