Taplin Family Focus March 2024

PRINCIPLES IN ACTION: CUSTOMER FOCUS 6

You Are What You Do | Walk the Walk

We received the following email via our website from an individual who had a positive encounter with a Taplin employee and wanted to share.

Great job to Billy Brady and Matias Carvajal from the UI division for delivering exceptional customer service and representing Taplin in such a positive way!

“Wanted to let you know how professional, polite, and respectful your employee was that I encountered yesterday in Stockbridge, MI. Your crew was locating utilities on my block and needed access to the back yard.

One of the locate crew knocked on the door, explained the work being performed, and asked for alternate means to access the backyard after noticing that the closest gate didn’t appear to be in the best condition. I offered the gate on the other side of the house.

When finished, all gates were closed and latched. I appreciate people like this because I have dogs. Others that enter my yard don’t always secure the gates when done. I’ve also had people go over the fence and damage it.

I hope you ’ re able to identify and recognize the crew that was out yesterday.”

March Birthdays

Jenna Gross 3/3

Paul VanDerFeyst 3/3

Loriann Tomasovitch 3/4

Mike Taplin 3/5

Kerry Puzio 3/6

Brian Williams 3/7

Michael Payne 3/13

Chad Feury 3/16

Jose Celis 3/19

Tyler Mayes 3/21

Giovanni Johnson 3/24

Caleb Piper 3/27

Beau Powers 3/28

Marvin Dake 3/29

Doin’ it right

CUSTOMER FOCUS CUSTOMER FOCUS

Exceeding expectations, being proactive, problem solving

Why it matters

What it Means

Customer retention is cheaper than acquisition. Customers will pay more to companies with better customer service.

Customer service affects our company image and loyalty potential for return customers

Kyle Vena 3/29

Josh Elliott 3/29

Rodger Franklin 3/31

April Birthdays

Jerry Chaffee 4/2

Sam Diehl 4/3

Frankie DeVall 4/4

Aaron Moll 4/6

Dave Guth 4/7

Paul Hibbard 4/10

Greg Moe 4/13

Shilo Towery 4/16

Seth Black 4/19

James Larkin 4/19

Harvey Hernandez 4/19

Thomas Pollard 4/25

Billy Brady 4/26

Cody Boysen 4/28

6

PRINCIPLES IN ACTION: INTEGRITY

You Are What You Do | Walk the Walk

Saturday Thoughts

“So, if you ever find yourself wondering about the culture of this company, here’s a tidbit that may help.

Yesterday afternoon, there was an unfamiliar car parked in front of our 5100 building After a few minutes, our owner headed over to investigate Standing in the rain, he spent about 20 minutes talking with, and more importantly listening to a total stranger. The details aren’t the story here, suffice it to say he’s had some tragic life events leading to a more difficult life than anyone deserves.

He was invited to apply for work, an opportunity to improve his circumstances Whether that happens or not remains to be seen But again, not the story

We are all employed by a company, led by a person who lives what he believes, and takes to heart the vision of ‘family’ he’s worked to create. Not every day will be easy, we’ll all stumble at times and be challenged to be better and do better. We are all working hard for the benefit of the company, but the success of each individual is how we get there The example that Steve demonstrated yesterday is something we can all be a part of Each of us has the power to help build others in one way or another, becoming part of the bigger picture And that’s what matters ”

High-Fives

IINTEGRITY NTEGRITY

Being honest, true to your word and doing “the right thing” even when no one is looking

Why it matters

What it Means

You can’t fake it Building integrity takes years but losing it takes only seconds

The consequences of a lack of integrity are farreaching.

People can visibly see your integrity through your actions, words, decisions, methods, and outcomes.

SATURDAY, APRIL 20TH SATURDAY, APRIL 20TH

2024 Spring Meeting 2024 Spring Meeting

@ WMU Fetzer Center @ WMU Fetzer Center

The 2024 Taplin Spring Meeting will be held at the Fetzer Center on WMU’s campus in Kalamazoo, MI All Taplin employees are expected to attend - you will badge in with your Taplin ID/Badge for payroll verification purposes Simple breakfast spread will be provided as well as a catered lunch (BBQ-style this year! ��)

Be sure to cast your vote for the Pat Taplin Award (HERE) and take a look at the Taplin 101 materials we’ll be discussing at the meeting (HERE). Yes, it will be a discussion and YES, you’ll be expected to participate �� We look forward to seeing everyone at the Spring Meeting!

Location: WMU Fetzer Center

2251 Business Ct, Kalamazoo, MI 49008

Date: Saturday, April 20th, 2024

Time: 9am - 3pm (at the very latest)

“Consistencybeforeintensity.

Startsmallandbecomethekindofperson whoshowsupeveryday Buildanewidentity

Thenincreasetheintensity”

~JamesClear,AtomicHabits

Taplin Social Media

Are you on Facebook LinkedIn? Instagram? Be sure to click/scan the Taplin social media links below and follow us for all the latest company news and project features!

Billy

Anthony

Bryce

None issued this month

Travis Stemen

Division: IS Operator

Joe

March Safety Awards

Glenn Deuster

Division: RS Laborer

Richard Pero

Congrats to Tim Conwell on the birth of his little girl!

Lilianne Grace Conwell

January 25th, 2024 @ 2:03pm 9lbs 13.5oz | 21 1/4inches

This is a sample of the letter you’llrequest.

Making an IMPACT

Making an effort to help out a coworker, offering feedback to improve processes, taking on tasks outside of your comfort zone, and being a positive presence are all ways to make a meaningful impact at work

MONEY _ AVING TIP!

If you have a Taplin medical insurance coverage plan, you may or may not know this. But, our health insurance plan meets requirements for “qualified health coverage” on auto insurance policies under Michigan’s No-Fault law

If you aren’t already utilizing this money-saving feature, you can contact the customer service number on the back of your insurance card (do NOT contact HR, you have to contact the insurance company yourself) and request a “Qualified Health Coverage” letter. You can then submit the letter to your auto insurance provider and potentially receive a discount on your auto policy!

Never look directly at the sun without a special purpose safe solar filter

Make sure any eclipse glasses used meet International Safety StandardISO 12312-2.

Ordinary sunglasses are NOT safe for looking at the sun.

Looking directly at the sun during an eclipse can cause temporary or permanent damage to the eyes

On April 8, 2024, North America will experience a total solar eclipse; the Moon will pass between the Sun and the Earth, completely blocking the face of the Sun from our view

This will cause the sky to darken as if it were dawn or dusk. The event will occur between 2 and 4 p.m., depending on your location.