People Newsletter
User
First
Customer Experiencial Studio
We either win or we learn! Experiential learning through each other’s CSAT and DSAT interactions. Nominations for CX Studio (CSATs and DSATs)
CX Studio Champions
Conducted sessions to help team-members in all LOB’s Direct, Connect & Express to help enhance User Experience
7 Peer to Peer Sessions
Enhancing the User Experience with their team members! Peer to Peer Learning introduced at User Ops. The first few topics covered were Payouts, Connect Accounts & Negative Balance.
24*7 Training Calender
Introduced for associates for topics such as Account General>Login, Payout>Payout Status
Leaders as Coaches
Our Leaders coaching our Frontline Managers to be effective reinforcing the philosophy of “People First”, Stripe ways of working, User First Mindset & Managing Change
Leadership
Development
L&D Sessions
Classroom Sessions- WNS L&D team
invested in covering 74 Band B Leaders for Training sessions on Feedback & Coaching & Essentials of People Management.
Feedback: Timely & Transparent
Feedback, Timely & Transparent: Baseball cards based feedback mechanism for Front line managers and Leaders. 92.59% Front Line Managers Covered
at’s my Job?
The burning question answered through Job Levelling Guidelines, a transparent method of defining responsibilities.
Transparency in planning. Leave Swapping & Shrinkage Management to try and reduce UPLs to help the Associates secure their incentives
Listening
Post
Echo Board
21 ideas shared by our associates, about their thoughts, pain points and success stories.
we grow when we share our thoughts, isn’t it?
Weekly Open Hours
Come and Talk to your Leaders about what you feel or what you want heard! Be our partners in driving our queue to success!
Co ee with Vikas
Focus group with SME’s for ideation & improvement
Support Insight Loop
Have an idea? Let us know! 19 Associates shared their ideas. Implemented, resolved or shared with Stripe for implementation
Rewarding RightBehaviour
Fun At Wor FunAtWork
