HOME somewhere to feel at home
March 2023 swan.org.uk
Swan joined Sanctuary as a subsidiary on 8 February 2023. Sanctuary is one of the largest not-for-profit providers of housing and care in the country. You can find out more about Sanctuary at www.sanctuary.co.uk Swan will continue to run as a standalone operation for now. We will continue to provide our regular services to you. There will be no change to your rent or service charge, or how you report a repair, because of the partnership. You can find out more about what this means for you as a Swan customer at www.swan.org.uk/sanctuary
HOME
set to go digital
Welcome to our spring edition of HOME
We hope that you enjoy this issue. It is packed with useful information, such as how to report damp and mould issues, results from our customer consultation and information on our new estate days. These estate days enable our repairs contractor, Axis, and Swan staff to meet with you face-to-face, which is so important as we work to put customers at the heart of all that we do. Our new customer plan also aims to put you first. Based on your feedback, this year we will be focusing on keeping our promises. For example, contacting you when we say we will. We will also be working on resolving complex problems better for you, giving you a great service from start to finish. As always, we welcome your feedback. Please get in touch at improvement@swan.org.uk Pete Morley-Watts Executive Director of Customer Experience
You may have noticed this Home is shorter than previous editions. After the next edition, which is due out in the summer, Home will only be available in a digital format. Now, more than ever, it’s vital that Swan does all it can to reduce its carbon footprint. Reducing the amount of print we produce is a small change that will have a big impact in terms of making our ways of working greener. However, we do understand that some of our customers still need hard copies of Home so we are happy to provide these on request at information@swan.org.uk Spring 2023 | Page 1