OVERRULED With Scott VicknairRX
With Scott
Handling Difficult Personal Injury Patients:
Best Practices
IN THIS ISSUE
CaseResult-Blocked BusinessPartner
OVERRULEDdiscussesthe fallingcrimeratesinNew Orleans
CauliflowerandPoblano Tacos
LeadershipTrainingforYour Employees
Dealingwithdifficultpersonalinjuryp achallengeformedicalclinics.These presentwithcomplexissues,highexp sometimes,emotionaldistress Effect thesesituationsrequiresablendofe communicationskills,andstrategicproblem-solving. Here’salistoftipswetrytoimplementonthelawfirm side,whichIbelievearealsoapplicabletomedical treatment
1.ActiveListeningandEmpathy
3.EstablishBoundariesandMaintainProfessionalism
Whileempathyisessential,maintainingprofessional boundariesisequallyimportant.Weaddressinappropriate behaviorcalmlybutfirmlyandreinforceFirmpolicies regardingconductandhowwewillhandletheircase
Thebestbusinessinnovationin thedigitaleraformillennials
4.AddressComplaintsandConcernsPromptly
Businessstrategytocompete withcompetitorsforbeginners
Ourinitialinstinctmaybetoarguethatthecomplaintisnot justified—thatishumannature.However,wetakethe oppositeapproachintheFirm weinvestigate,andifwe didsomethingwrongordidn’tmeetexpectations,weown it Thisbuildstrustandrespectwiththeclient
5.InvolvetheLawFirm
Thefirststepinmanagingadifficultclientistolisten activelyandempathetically Personalinjurypatients maybedealingwithpain,frustration,anduncertainty abouttheirrecoveryandlegaloutcomes. Acknowledgingtheirconcernsandvalidatingtheir feelingscanbuildtrustanddiffusetension Ialways tellmyteamtousethe“grandmothertest”—don’t talktoanyclientinawayyouwouldn’ttalktoyour grandmother.
2.ClearCommunication
Clearlyexplaintreatmentplans,procedures,and expectedoutcomes Avoidmedicaljargonthatmay confuseoralarmpatients Wealsotrytoavoidthe samemistakesinusinglegalwordsthatconfuseand frustrateclientsandworktoexplaincomplexlegal issuesintheircasesincommonsenseandregular ver
David Vicknair
Sometimes,managingadifficultpatientmayrequireinput fromamultidisciplinaryteam Thelawfirmneedstoknowif theirclientisbeingajerk,notfollowingprocessesand procedures,ornotshowingupfortheirappointments,orif theirbehavioriscausinganissuewiththeclientand, ultimately,thecase
6.ReviewandImproveClinicProcesses
Reviewclinicprocessesregularlytoidentifyareasfor improvement Patientfeedback,staffobservations,and incidentreportscanofferinsightsintopotentialissues.Our Firmisalwaysworkingonideas,systems,andfeedback thatcanimprovethelawfirminareaswhereweneedto improve Thisresultsinbetterprofitabilityandperformance fortheFirmandahappierandmoresatisfiedclient, leadingtomoreopportunitiesforreferralsandgrowth.
Byapplyingthesepractices,medicalclinicscannavigate thecomplexitiesofhandlingdifficultpersonalinjury patients,ensuringeffectivepatientcareandapositive clinicexperience.
Violentcrimehasbeendecliningnationwide,butit’sbeenfallingmuch fasterhereinNewOrleans.Wedon’tcelebratethepositiveasmuchas we should, so we want to highlight the efforts of the people and organizations across the city that have been making a significant impactaheadoftheSuperBowlin2025
Join David and Brad as they break down some of the major elements and hard work that have been going on to reduce crime in the city This includes collaboration between city and state officials and major efforts by community organizations, including philanthropic organizationsandchurches.Withahugeopportunityahead,thiswork is critical to help boost the image of a city that relies so heavily on tourism.
Tuneinandlearnallaboutthegoodworkbeingputinbyfolkstomake NewOrleansevenstronger!
HOPE'S KITCHEN
CauliflowerandPoblanoTacoswithFried Halloumi
TACOFILLING:
3Tbsp.extra-virginoliveoil 1mediumyellowonion,diced 3cupsroughlychoppedcauliflower 3poblanopeppers,sliced 2garliccloves,minced
1jalapeñopepper,seededandchopped
3Tbsp.lowsodiumsoysauce
¼c freshcilantro,chopped 8oz halloumicheese,cutintocubes
1Tbsp rawsesameseeds 1avocado,sliced Corntortillas(warmedforserving)
SAUCE:
1c.fullfatplainGreekyogurt
1c.freshcilantro
1jalapeñopepper,seededandsliced Juiceof1lime Koshersalt
Tomakethesauce,inablenderorfoodprocessor,combinethe yogurt,cilantro,jalapeño,limejuice,andalargepinchofkosher salt.Pulseuntilsmooth,about1minute.Setaside.
Tomakethetacofilling,inalargeskillet,heat2tablespoonsof theoliveoilovermediumheat.Whentheoilshimmers,addthe onionandcook,stirringoften,untilsoft,about5minutes.Stirin thecauliflowerandpoblanopeppersandcookuntilthe cauliflowerstartstobrown,5to10minutes Addthegarlicand jalapeñoandcookuntilfragrant,about1minute.Addthesoy sauceandcook,stirring,untilthesoysaucecoatsthe vegetables,about2minutesmore.Removetheskilletfromthe heatandstirinthechoppedcilantro.
Inasmallskillet,heattheremaining1tablespoonofoliveoil overmediumheat.Whentheoilshimmers,addthehalloumi andcookuntilgolden,about1to2minuteseachside,4to5 minutestotal Removetheskilletfromtheheatandstirinthe sesameseeds
Addthefillingtothecorntortillasandtopwiththefried halloumi,avocado,andyogurtsauce.
Serves4
Abusinessowner,whohadinvested substantialcapitalintoaventure,found himselflockedoutofthebusiness's operatingaccountsandoperationsbyhis partnerjustasthebusinessstartedturning aprofit.Thefirmrepresentedhiminthis matter
Aftertwoyearsoflitigationandafour-day jurytrial,ourclientwasawardedall amountsrequestedbythefirm,fora #FIGHTFORTHEWINsumof$1,301,477.
Credit:TieghanGerard
1.SendyourPersonalInjury& SuccessioncallerstoScottVicknair: Whenyourintaketeamgetsacallfrom someoneinjuredinanaccidentordealing withestateissues,havethemgathersome basicdetailsaboutthecaller(andalso providethemwithourdirectintakeline 504-977-2044).Yourintaketeamcansend theinformationto referrals@scottvicknair.com.
2.ReferredClientSignswithScott Vicknair:
Ourintaketeamwillcontactthereferred client(iftheydon’tcallusfirst),andwe’ll starttheonboardingprocess.Whenthe referredclientsigns,ourteamwillcontact yourfirmandletyouknow.Asalways,we willmakeyoutheHEROintheeyesofthe clientthroughoutthecase
3.WeHandletheirLegalIssueand MakeYoutheHERO:
ScottVicknairwillensuretheclientknows thatthereferringlawfirm(YOU)are playingasignificantroleinhelpingthem byconnectingthemtotherightattorney andrestoringtheirpeaceofmind.Wewill keepyouinvolvedthroughoutthecase, andtelltheclientiftheyeverhavelegal issuestocontactyourfirmfirst.
Leadership Training for Your
Employees
Noteveryoneofyour teammembersis naturallybuilttobea supervisorormanager. However,identifyingand developingtheoneswho havethatpotentialiskey tobuyingbackyourtime. Forexample,youmay have3-5legalassistants orparalegalsandwantto developoneoftheminto a“lead”paralegal/case managerwhocouldtrain andhandlethe managementoftheentire groupofparalegalsin youroffice.
Onetrainingprogramwe juststartedtouseiscreated anddevelopedbyCameron Herold,thebest-selling authorofVividVisionand otherbusinessdevelopment bookswhohascoached manyFortune500CEOs.
Thetrainingprogram consistsof12course modulesandcosts approximately$750per employeewhotakesthe course.Youcanfindithere: investinyourleaders.com.We arejustbeginningtouseit, soIcannotcompletely vouchforitsefficacy.There arealsogoodvideocourses onLinkedInthatarefree.
Whateveryoudecidetouse, trainingteammembersto becomesupervisorsiskeyto yourbusinessbecauseit buysbackyourtime.
David Vicknair