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November 2019 • Vol. 12 No. 11
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EXCEPTIONAL SHOPPING AWAITS ONES TO WATCH
Rob McConnachie and Hannah Dobbie have been in the honey business for the past 15 years but their new brand 1839 has effectively been 180 years in the making. The brand is inspired by Mary Bumby, a pioneering Victorian lady who first bought honeybees to New Zealand. The couple decided to acknowledge the untold history of Manuka honey by citing the date of Bumby’s arrival in the brand name. “Mary Bumby’s story aligns with female empowerment and the company’s egalitarian approach. 1839 marks the history and origin of the New Zealand honey industry. The coming together of the European honey bees and the Mānuka bush has created the best honey in the world,” said Hannah Dobbie, 1839 general manager of creative direction. The duo’s own honey journey started from humble beginnings, with their first two drums of honey driven on the back of Rob’s ute to their first factory, an old shed, next door to their local Matakana pub. Their current operation is quite a different affair, a purpose-built, state-of-the-art factory in Tauranga that houses and processes over 200 tonnes of honey. The pair have already begun to deliver on their innovation goal by being the first New Zealand honey company to feature trust codes on its products, so consumers can track the origin and authenticity of each jar. They launched the honey pouch, another NZ first and a clever solution to the problem of getting that elusive last drop of honey. 1839 honey is also produced using a proprietary method developed by the company, its ‘triple-churned’ method, which gives the honey a unique silky-smooth texture. n
Takapuna residents can rejoice as exceptional food, service and shopping experiences await them as New World Metro Shore City opened its doors to the local community. The supermarket is conveniently located on Level One of the Shore City Mall, adjacent to the Food Dining Area and entrance to the car park. With more than 30 covered carparks exclusively available for New World shoppers and 700 shared carparks, the metro store is a handy spot for shoppers dropping in for a quick dinner top up or an on-the-go meal. The 696m2 store will employee 65 staff, from in-store butchery, bakery, produce, delicatessen and seafood experts, to checkout operators and department managers. The specialist teams will be on hand to provide an exceptional shopping experience. The new metro supermarket will offer a comprehensive and curated range of on-the-go meal options. Customers can expect a rotating menu of quick, healthy and fresh breakfast, lunch, dinner and
snack options. Another drawcard for New World Metro Shore City is its emphasis on fresh produce, reflected in the market-style fruit and vegetable department that will ‘greet’ customers upon entering the store. The store’s handpicked range of quality products can be credited to store owner-operator Doug Cochrane who is a Shore local. Cochrane is no stranger to the retail industry, having started his journey with Foodstuffs over five years ago, as general manager retail, Foodstuffs North Island. He recently switched career paths and joined Foodstuffs North Island’s trainee operator programme to pursue his dream of store ownership. “Our goal is to create a supermarket that is constantly evolving to meet the needs of our customers. Part of this is ensuring we source and support local suppliers, offer an abundance of fresh, quality produce, deliver on-the-go meal options and minimise unnecessary packaging in the store wherever possible,” he said. n
REGIONAL RECYCLING The campaign to take more colour coded bins into the regions is a development by The Packaging Forum that promotes recycling under the Government’s Love NZ brand and The Auckland Litter Prevention Steering Group which manages the Be a Tidy Kiwi brand. The campaign is also supported by many councils around the country and the New Zealand Transport Agency and KiwiRail. Project partners have been working hard to get the recycling and rubbish bins installed in time for summer with the accepted standard colour codes making it easier for people to recycle. The bins are being installed in Auckland, Gisborne, Kaikoura, Kapiti Coast and Ruapehu and the scheme follows the successful implementation of the technology over the past 18 months around the country. More than 150 of the new concept bins will have been placed in 17 regions as part of the “Let’s Put Litter in its Place” project. Richard Leckinger, programme manager for Be a
Tidy Kiwi said the design of bins or ‘binfrastructure’ influences how people use them. The bins, manufactured in Wellington by AE Tilley, incorporate best practice features to make it easier for people to distinguish their recycling from their rubbish and include national consistency about the colour of the bins, the use of multiple languages and clear signage. n
editorialcomment WHO TURNED OUT THE LIGHTS? Why are more and more retailers turning out the lights? Welcome to the supermarket world 3.0 that includes robots, artificial intelligence and the addition of dark stores. Margins on grocery delivery are tight and are continuing to shrink closer to zero. The trouble is, convenience is on the rise, and grocery delivery plays a huge role in this. Earlier this year Coles entered an agreement with Ocado that saw the business access Ocado’s Smart Platform technology – the world’s leading online grocery website, automated single pick fulfilment technology and home delivery solution. This looks to significantly enhance customer experience and sees two-state of the art automated customer fulfilment centres built. This partnership provides a unique opportunity for Coles to deliver a best-in-class customer experience driven by greater range, improved product availability and freshness, a significantly enhanced online capability and more regular delivery windows. The introduction of the CFCs will also provide a safer working environment for Coles’ team members.
Sarah Mitchell Editorial Director
sarah@reviewmags.com
Within the next ten years, it is expected that the majority of online grocery delivery will come from dark stores. In the USA, Ocado and Amazon have dedicated dark stores and as a result, have a wider range, lower overheads, and fewer substitutions. There is great scope for technology development and increased margins as well. Although there is a reasonably large investment required, dark stores offer retailers a way to address profitability issues that come with traditional online grocery delivery services. GlobalData research shows that in the next two years, online sales will represent 9.8 percent of the UK grocery market and it is only a matter of time before the trend will be seen on local shores. Retailers need to look at the fact that although the frequency of purchase is increasing, the average transaction value is declining, therefore the ROI on online orders is on a downward slope. The future of online grocery is dark, but this could be a good thing. Enjoy the issue.
ATTENTION GROCERY SUPPLIERS The Food and Grocery Council is an industry association for grocery suppliers providing members networking, events, industry information and strong advocacy. Contact us for information on the benefits of membership: katherine.rich@fgc.org.nz • Networking • Industry Updates • Conference and Events • Education and Training • Advocacy and Law Reform
food& grocery COUNCIL NEW ZEALAND
www.fgc.org.nz
diarynotes
November 27-29:
Japan's Food Export Fair
January 19-21, 2020: Winter Fancy Food Show, San Francisco, USA February 5-6:
The Source Trade Show, UK
February 15-19:
Gelatissimo, Stuttgart, Germany
March 29-31:
Parizza, France
April 15-17:
Anufood, Shenzhen, China
April 15-17:
SIAL Canada
departments
04 News 14 Store of the Month 18 Reduce, Reuse, Recycle 24 Functional Feature 30 ANUGA Report
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SupermarketNews is published under license. Please direct all enquiries and correspondence to SupermarketNews. The opinions and material published in this edition of SupermarketNews are not necessarily those of the publishers unless specifically stated. All material in this publication is copyright and may only be reproduced with the consent of the publisher. Copyright 2019
CHAIRMAN PUBLISHER GENERAL MANAGER EDITORIAL DIRECTOR EDITOR EDITORIAL STAFF ADVERTISING SALES SENIOR DESIGNER GRAPHIC DESIGNER
ISSN No.
Peter Mitchell, peter@reviewmags.com Tania Walters, tania@reviewmags.com Kieran Mitchell, kieran@reviewmags.com Sarah Mitchell, sarah@reviewmags.com Caitlan Mitchell, caitlan@reviewmags.com Ed Scott, ed@reviewmags.com Felicity-Anne Flack, felicity@reviewmags.com Raymund Sarmiento, raymund@reviewmags.com Ciaran Carroll, kez@reviewmags.com
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food& grocery COUNCIL NEW ZEALAND
The NEW ZEALAND BEVERAGE COUNCIL is an industry association whose members cover all aspects of the non-alcoholic beverage market both in New Zealand and the export markets. The Council members are spread throughout New Zealand and come together annually for a conference that covers industry issues and is addressed by international speakers. The organisation monitors product quality, sets standards for the industry and runs national competitions and awards.
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