Hotel Magazine | Issue Three 2023

POSTURE PERFECT

WHAT IS SLUMBERZONE ORTHOCOOL®?

Slumberzone’s Ortho-cool® gel memory infused technology helps in releasing tension in pressure points of your body. The gel memory foam is also designed to let the extra heat coming from your body to escape because of the open cell structure. This gives your body a cooler and comfortable temperature at night.

The world is once welcoming the revitalizing holiday. and provide them One that will comfortable night’s the good word. aspect through beds.

We’re NZ Made

once again returning to normal, and you’re the influx of tourists desperate for a holiday. You want to leave a good impression them with an experience they’ll remember. leave them feeling refreshed after a night’s sleep and wanting to return or spread

Give them a taste of New Zealand in every through our Slumberzone New Zealand-made

We pride ourselves on being the fastest-growing bed manufacturing company in New Zealand. Our beds are made from the finest materials and the best technologies the industry has to offer. We can provide your accommodation with the highest quality products ranging from luxury mattresses and folding beds, to lavish headboards and pillows, all at an excellent value for your money at competitive pricing. Slumberzone is 100% Kiwi-owned and operated so support a local business and we’ll support you right back by giving your guests a rejuvenating, luxurious sleep.

PUP YEAH! QT AUCKLAND WELCOMES FOUR LEGGED GUESTS

My recent escapade at QT Auckland's Pup Yeah! package left me and my energetic Sproodle (springer spaniel x standard poodle) pup, Vinny, barking with joy (he's actually extremely quiet and didn't bark once during our visit). The unparalleled dogfriendly experience offered by this luxury hotel had us feeling like true VIPs.

As Vinny and I trotted into the QT Auckland, we were greeted by a friendly staff member who made us feel right at home. The pet-friendly policy here meant that Vinny could join me on this adventure as he is under 20kgs.

When we entered our room, we discovered the specially curated dog room service menu. From gourmet treats to mouthwatering meals, there was something to satisfy every canine craving. Vinny's taste buds were in for a treat as we indulged in the decadent in-room doggie dinner menus. As an enthusiastic foodie, Vinny wasted no time devouring his delectable delights.

There was also a doggie mini bar, a haven of tail-wagging temptations! Packed with an assortment of treats and toys, it was like a treasure chest for Vinny. The hotel had truly thought of everything.

The hotel's attention to detail was evident in the provision of a luxurious pet bed for Vinny. However, as a growing Sproodle, Vinny had outgrown the cosy dimensions of the bed. The hotel’s outline for dog stays are up to 20kg. Although he tried to curl up comfortably, his long limbs seemed determined to stretch out.

The Pup Yeah! experience at QT Auckland was nothing short of pawsome. From the moment we arrived until the time we reluctantly departed, Vinny and I were enveloped in a world of doggy indulgence. The hotel's commitment to creating a truly pet-friendly environment was evident in every aspect of our stay. Vinny's wagging tail was a testament to the happiness he experienced during our time there.

PUBLISHER: Tania Walters

ADMINISTRATION MANAGER: Kieran Mitchell

EDITORIAL DIRECTOR: Sarah Mitchell

EDITOR: Caitlan Mitchell

ISSN 2423-1193 (PRINT)

Supports:

CONTENT MANAGER: Caroline Boe

EDITORIAL TEAM: Sam Francks, Annabel Maasdam, Jenelle Sequeira

SENIOR DESIGNER: Raymund Sarmiento

JUNIOR DESIGNER: Raymund Santos

ISSN 2744-5984 (ONLINE)

RADISSON TO EXTEND FIJI PORTFOLIO

Radisson Hotel Group is expanding its presence in the dynamic Fijian market, by signing the new Radisson Blu Mirage Resort.

The new resort is expected to open in the first quarter of 2026 and will be set against the stunning backdrop of Naisoso Island, the 250-key resort will offer guests direct beachfront access from apartments overlooking the South Pacific Ocean.

The thoughtfully designed resort plan allows guests to choose their guestroom styles. The apartments range from 64m2 to 106m2, including one-bedroom to three-bedroom suites.

Managing Director of Radisson Hotel Group in Australasia, Lachlan Hoswell, said that the signing of the resort was a big thrill for the company.

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LAS VEGAS TARGETS GEN Z COUPLES

A destination known for the ultimate quick, stressfree and fun wedding, Las Vegas will celebrate its 70th anniversary as the Wedding Capital of the World on the 3rd of September this year.

With more than five million “I do’s” and counting each year, Las Vegas conducts more destination weddings than any other place.

PARKROYAL COLLECTION OFFERS NEW ECO WELLNESS PROGRAMME

Parkroyal Collection Hotels and Resorts has unveiled its new Eco-Wellness programme, including sound design, sleep rituals, and signature scents as part of a new range of sensory initiatives. The programme has been designed around the hotels’ biophilic design, sustainability, and wellbeing, and aims to meet the increasing demand from guests for health and wellness experiences.

The Eco-Wellness guest experience has centred around the five senses: sound, sight, scent, taste and touch.

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BOUTIQUE HOTELS SOAR IN DEMAND

The boutique hotel market has seen an increased demand for customised experiences within Australia. CBRE Viewpoint has reported on the boutique sector and added that the tables had turned on the previously struggling industry. The market analysis found that boutique properties had outperformed larger international brands on occupancy levels, average daily rate, and revenue per available room since the Covid-19 pandemic began in 2020.

QUEST OPENS NEW PROPERTY IN HASTINGS

Quest Apartment Hotels New Zealand has opened its third location of 2023, and the second in two weeks. Quest Hastings is the 41st property for the independently owned and operated accommodation group in New Zealand.

Chief operating officer, Adrian Turner, said that Quest had worked incredibly hard to manage the relationships with landlords and to support local partners, as well as focusing on the needs of the corporate travel market.

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AIRBNB OPENS IN JAPANESE HERITAGE SITE

Situated on the shores of the Sho River and surrounded by high, rugged mountains, the nine-home village of Suganuma is one of the most beautiful and charming places in Japan. It is also one of the country’s best-kept secrets.

This summer, Airbnb is offering guests the opportunity to experience this World Heritage Site in a way no one else has in over 20 years, with an overnight stay in one of its historic homes.

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HOSPITALITY AWARDS SHOWCASE BEST OF LOCAL INDUSTRY

Kaiser Brew Garden of Christchurch has won the Supreme Award at the 2023 Lion Hospitality Awards for Excellence.

The awards were announced at a black-tie dinner event at the Pullman Hotel in Auckland on the final night of the two-day New Zealand Hospitality Conference.

The awards celebrated the success, achievements, and especially in light of the tough year the industry has just experienced – the resilience of the hospitality and accommodation sector, where the best of the best are recognised.

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JW MARRIOTT GOLD COAST LAUNCHES NEW SPA RETREAT

The first spa of JW Marriott International’s brand, JW, has been unveiled.

Opening at the luxury JW Marriott Gold Coast Resort and Spa, the 2500 square metre results from an AU $35 million transformation.

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LEVEL UP WITH PAYMENT SERVICES

The hotel industry has a collection of many organisations relying on legacy payment platforms and manual processes. The result of this has been unscalable operating models and barriers to improvements. This has caused a notable impact, with calls for a better or improved payment service to be introduced into the travel industry.

The cost-of-living crisis has caused providers to take action, especially off the back of three turbulent years during the Covid-19 pandemic. Many businesses within the travel industry are exploring ways to boost the bottom line, including using the right point of sale technology to improve efficiencies and revenue, but also decrease workload and benefit customer experience.

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RADISSON HOTEL GROUP AIM FOR NET ZERO

Radisson Hotel Group has partnered with PowerGo to provide charging solutions at approximately 300 hotels across European countries as part of the ‘Green Mobility Mindset’ initiative set out by the hotel chain.

The group has committed to being a net zero by 2050, and has been assisting guests with making greener decisions when deciding on transportation options. Offering charging solutions for electric vehicles is one step closer to the company achieving its goal.

The European Commission agreed that all new registered cars and vans in Europe will be required to be ZERO emissions by 2035, and that consumer demand for electric vehicles will be expected to rise as soon as 2025. Electric vehicles are also expected to be the dominant choice of vehicles within the next decade.

Chief technology officer at PowerGo, Ivo van Dam, said that accessibility to sustainable charging solutions for every electric car driver is a top priority for PowerGo.

“For each location, we determine whether AC chargers, fast chargers, or a combination of both is most suitable, so that we can meet the needs of each specific hotel’s charging infrastructure. We are extremely pleased to work with Radisson Hotel Group and look forward to the wider rollout of our partnership," said van Dam.

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UNITED AIRLINES EXTENDS ITS INTERNATIONAL SERVICES

United Airlines has added more flights to the AsiaPacific region, including the first United States airline to fly directly from the United States to Manila, as well as non-stop services to Hong Kong, Tokyo, and Taipei. The new services will start in October.

Already the largest American carrier across both the Atlantic and Pacific oceans, the fifteen new international destinations will enable United’s transpacific network to be 50 percent larger than all other United States Airlines combined. The expansion builds on United Airlines' growth at the start of 2023, which saw 40 percent more flights between the United States and Australia and New Zealand, and a 32 percent larger flying schedule across the Atlantic.

Senior vice president of global network planning and alliances, Patrick Quayle said the expansion is instrumental to United’s success.

"United is the flag carrier of the U.S., and we are excited to bring this new service to Manila while expanding access to Hong Kong, Taipei and Tokyo," Quayle.

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A NEW ERA OF HOTEL MANAGEMENT

The rapid adoption of technology has impacted the hospitality industry, especially in room service and check-in systems. Let’s look at some trends and benefits associated with tech-savvy hotels in these areas.

One of the most important trends is the rise of cashless transactions. With fewer guests carrying cash, hotels have turned to digital tipping apps that allow guests to leave tips via credit card or other digital payment methods, with these apps allowing guests to scan a QR code or go to the platform quickly. Guests can also give feedback to employees by clicking on a link. This simplifies the tipping process and ensures that service employees, such as valets, housekeepers, bartenders and paid hourly employees get tips.

Mobile payments and digital wallets have become increasingly popular among guests, and hotels have adapted to this trend. By integrating mobile payment options and digital wallet capabilities into their systems, hotels offer guests a seamless and convenient payment experience. This aligns with changing consumer preferences and improves transaction speed and security.

Another notable feature is a non-contact zone. As the COVID-19 pandemic accelerated, hotels embraced mobile apps, digital room keys or self-service check-in kiosks to reduce face-to-face contact and simplify hospitality. This technology allows guests quick access while allowing operators to improve efficiency. Hotels have turned to management technology and automation due to labour shortages. Hotels with fewer employees are looking for ways to maintain the same level of guest service. By implementing technologies such as employee management software and equipment automation, hotels can improve inventory quality and streamline operations, thus compensating for staff shortages while ensuring guest satisfaction.

Artificial Intelligence (AI) has also emerged as a powerful tool for hotels. AI-powered hotel industry software offers benefits such as rate recommendations, demand forecasts, personalised offers, and even virtual concierges.

Additionally, cloud computing has revolutionised the hotel industry by replacing traditional on-premise software systems. Cloud-based hotel software allows for greater flexibility, scalability, and accessibility. It enables hotel staff to access information and perform tasks from any location, enhancing operational efficiency and collaboration.

The emergence of new social media platforms and digital marketing channels has opened up new avenues for hotels to connect with guests. By leveraging platforms like TikTok, Snapchat, and emerging social media channels, hotels can showcase their unique offerings, engage with their target audience, and generate brand awareness. Social media marketing allows hotels to reach a wider audience and create personalised experiences that resonate with their guests.

Next-generation hotel management companies and models are redefining the industry. These innovative companies leverage technology and data-driven insights and streamline operations to provide compelling results for hotel owners and guests. They

embrace the latest technologies, prioritise guest satisfaction, and utilise data analytics to optimise operations and deliver exceptional experiences.

Mixed-use spaces have gained popularity recently, as hotel groups repurpose lobby or meeting areas into co-working spaces. This trend caters to the evolving needs of modern travellers seeking a blend of work and leisure. Hotels can attract digital nomads, business travellers, and remote workers by offering co-working spaces within the hotel premises, creating a dynamic and versatile environment.

The integration of technology offers numerous benefits for hotels. From cashless tipping and contactless check-ins to AIpowered software and cloud computing, hotels can enhance guest experiences, streamline operations, and stay ahead of the competition. By embracing these trends and leveraging technology effectively, operators can create a seamless and personalised experience for their guests while driving efficiency and revenue growth.

CHANGING THE FACE OF TECHNOLOGY

Appworx has changed the face of technology solutions, enabling a smoother service for property owners and guests, with no limit on possibility.

The technology development company has introduced a quality technology solution concept for hospitality and accommodation providers at a fraction of the cost that paid television services charge.

Appworx discovered that the biggest issue with casting content between devices was the way hospitality property guest WiFi networks are typically configured. This inspired Appworx to invent The G3 hub, a solution to all connection and streaming services inside guest rooms. The G3 hub was crafted after building an in-room hotspot network that could connect to the existing guest network and has the ability to eliminate any risk of guests accessing neighbouring room services.

The G3TV provides a business-grade intergrade for both smart and nonsmart TVs that are secured and easy to use. The G3TV can be Installed directly onto Android televisions, connecting the server to countless opportunities. The G3TV also has a discrete set-top box for all other TV setups, as well as a

programmable remote that can control both the TV and the G3TV interface.

An onscreen QR code allows guests to easily connect to the in-room WiFi service, whilst the G3TV interface is easy and straightforward for users to navigate due in part to the large icons visible on the screen. The G3TV needs only one remote to control both the television as well as G3TV interface.

Live television remains an essential requirement for accommodation guests, as well as the streaming universe. The IP-based Live TV provides 30 free-toair New Zealand channels and can be configured to provide International Live TV Streams on request. There is also an integrated free-to-air Video on Demand service with over 20,000 categorised movies and television series for guests to watch. This bridges the gap between hoteliers and moteliers offering the perfect tailored in-room experience.

On the days when the holiday might not be going so well, a games portal also provides in-room entertainment, creating an immersive and interactive experience.

A compendium on the G3TV is

provided containing key property information to guests. Moteliers can also manage their own Compendiums from the Appworx hospitality portal.

Recently, Appworx has been working with local providers to deliver updated information on activities and events that are happening, food and drink services, shops, services and essential information, which will be available in-room for guests to enjoy.

NEW IDEAS ALWAYS TAKE TIME TO BE ACCEPTED

GuestTraction has been providing software solutions to the accommodation industry for over 21 years. Graham Mann is one of the company's founders and has shared his view of what has changed over these two decades and where he sees the future going for the industry.

When Mann developed New Zealand’s first ever Property Management System integrated online booking system, with live availability back in 2002, it was surprisingly hard to sell. Businesses seemed wedded to their enquiry forms and resisted change, even though the demand for the system was coming from tourists themselves.

Nowadays, people are more comfortable with technology, and the uptake is a lot quicker. People are used to experiencing the benefits of technology every day, and the accommodation sector needs to follow, or get left behind. A case in point is how Airlines have revolutionised the checkin process for travellers.

GuestTraction’s online check-in system, “DASH”, is an authenticated Guest Portal, allowing guests to do anything they would usually do at reception. This new platform automates contact with guests a few days before arrival to encourage them to supply check-in details. GuestTraction has found that people are more willing to complete this admin closer to the

time, as they can submit details during dead time, such as waiting for planes or in taxis. Usage of this system will only become more popular, with many millennials preferring online to face-toface interactions.

“It’s great for the guest who often arrives tired and grumpy and wants to get to their room as soon as possible. They don’t appreciate queuing up, so to enjoy a streamlined check-in and checkout process, will make them more likely to return,” said Mann.

Mann added that It’s also great for the property as, by the time a guest arrives, all the paperwork would have been done, allowing more time to concentrate on delivering customer service rather than admin chores.

The system also offers the property a full compendium and on-sell local activities, dining, and things to do. It will also distinguish corporate and digital loyalty card clients, which helps your bottom line. Most importantly, you capture the guest’s actual email address in your system, which you will not get access to with Booking.com or Expedia, allowing you to create a direct relationship with your guest and offer

loyalty programmes. Mann said this was a win/win for both the accommodation provider and the guest, leading to happy and repeat guests, referrals, and positive reviews.

This new platform (DASH) arose in response to the challenges of Covid’s social distancing requirements, at a time when the sector was struggling for staff and had to do more with less. GuestTraction’s vision for DASH was simple; anything you do at reception can be done online.

Keyless entry has already been developed into the ‘DASH’ software. Mann predicted that in the future, this will become standard as people expect their phones to deliver more and more services.

“New ideas always take time to be accepted. Then they become desired. Then they become required. No one would consider having an accommodation business without an online booking system now, and in a few years, the same will be true of online check-in and keyless entry.”

www.guesttraction.com/services/onlinecheck-in/

Meet the Manager

KEVIN BRODIEN AUCKLAND CITY HOTEL

Kevin Brodien moved to New Zealand from Tahiti initially to Study. Whilst working hard to complete his degree in IT, Brodien started to work at the Auckland City Hotel as a porter. Thirteen years later, and after working his way up the ladder, Brodien is now the General Manager of what he calls the 'Beautiful Gem'.

The Auckland City Hotel is located on Hobson Street in the city's central business district. It has been described as a peaceful sanctuary, ideally located in the heart of the city's entertainment and urban districts.

"The Auckland City Hotel is nothing compared to what it used to be 13 years ago. We have built the brand to what is now an internationally regarded location," said Brodien.

Since the hotel gained the covered top ten spot on TripAdvisor, Brodien added that he hopes to one day make the top five. In order to maintain hotel standards, the Auckland City Hotel is currently undergoing a refurbishment process to improve the look of guests' suites and rooms. With 150 rooms to complete, there has been a lot of work put into creating the ideal space for the modern traveller.

Some new updates in the hotel include headboards, wallpaper, side table lamps, and LED lighting features. Brodien plans to follow the refurbishment with an in-depth staff training course across all departments, adding that the hotel prides itself on its level of service and the standards it maintains.

The hotel's in-house Vie Lounge and Eatery prepares quality New Zealand gourmet food. With an impressive ambience and setting, Vie Lounge and Eatery have ranged the menu for

breakfast, lunch, and dinner. Brodien also pointed out the Fond(ou) Cafe, which is located in the hotel's lobby. The rustic design of the cafe is complete with the dulcet tones of French music, which partners with the French pastries and coffee it roasts.

The Auckland City Hotel was the first location in the city to adopt the self-check-in kiosk at reception, which Brodein said allowed a smooth transition for guests, reducing the waiting time for checking in and checking out. The Auckland City Hotel is currently experiencing staff shortages with new immigration regulations for skilled workers, but Brodien added that the issues can only be addressed at the top. He said that, on the other hand, New Zealand is still an expensive destination to travel to. Still, with major overseas markets able to travel again, he believed that there would be an upcoming boost to the industry.

Brodien said that the service that the Auckland City Hotel sets it apart from others.

"Primarily, our customer service and the reputation we have is reflected by our guests on travel platforms online. If you look at all the other hotels around us, you will see bigger brands. For a small independent hotel like us to be ranked alongside them is like David fighting Goliath."

For a small independent hotel like us to be ranked alongside them is like David fighting Goliath.

THE IMPORTANCE OF COLOUR IN HOTEL FITOUTS

SETTING THE RIGHT MOOD WITH FABRICS AND UPHOLSTERY

In the world of hospitality, every detail matters when it comes to creating a memorable guest experience. From the moment a guest steps into a hotel, their surroundings profoundly impact their mood and overall impression of the hotel.

serene blues, refreshing greens, and calming greys evoke a sense of tranquillity and serenity, making them ideal for guestrooms and spa areas where guests want to rest and rejuvenate.

Colours can also enhance a space's visual appeal and aesthetics. Bold and vibrant colours can create a sense of energy and excitement, making them suitable for areas like bars or entertainment venues for a more lively, energetic atmosphere.

For elegance and sophistication more subtle and muted colours convey elegance and sophistication, often used in fine dining restaurants or premier hotel suites. Hotel designers create cohesive and visually appealing environments, selecting fabrics and upholstery in complementary colours that leave a lasting impression on guests.

Often the hotel's target demographic is not considered when choosing colours for fabrics and upholstery. Different age groups, cultural backgrounds, and needs respond differently to various colours, so a good understanding the target market, cultural associations and surrounding geography can assist with colour choices. For example, vibrant and bold colours may appeal to families or younger guests, while softer and neutral tones may resonate with a more mature and sophisticated clientele.

Among the many factors contributing to this experience, colour in hotel fit-outs plays a pivotal role in setting the desired atmosphere and creating a welcoming ambience. The remarkable ability of colour to evoke emotions, shape perceptions and influence moods profoundly impacts human psychology, often subconsciously affecting our feelings and behaviours. Selecting the right colours for hotel interiors is a strategic decision that should align with the style of hotel and desired guest experience. Significantly influencing the mood of the hotel's different spaces is the choice of colour palette. Warm tones such as soft yellows, earthy browns, and vibrant oranges create a sense of warmth and comfort. Often used in public spaces like guest lounges or lobbies, these colours promote relaxation and social connection. Cool hues like

Ultimately, the strategic use of colour in hotel fit-outs goes beyond aesthetics. It is a powerful tool that enables hoteliers to shape the guest experience, evoke emotions, and create a welcoming and memorable atmosphere. By selecting fabrics and upholstery in the right colours, hotel designers can craft spaces that align with the brand identity, cater to the target market, and leave a lasting impression on guests.

In the dynamic and competitive hospitality industry landscape, attention to detail is paramount. The careful consideration of colour in hotel fit-outs is an essential aspect of designing visually beautiful spaces, emotionally engaging and perfectly tailored to the needs and desires of guests.

By harnessing the psychology of colour, hotels can create extraordinary experiences that guests will value and return to time and time again.

Meet the Manager

SHANNON CRAIG RYDGES WELLINGTON

Shannon Craig has been in the hotel industry for a quarter of a century. Prior to joining Rydges Wellington is a story that spans 18 years of her career. Craig has worked as a general manager across all brands in various parts of Australia, as well as a stint in London. Her most recent role was as EVT general manager of South Australia, before deciding to move back to New Zealand with her husband Karl.

“After 20 years in Australia, we had discussed the possibility of returning to New Zealand, and the right opportunity finally presented itself,” said Craig.

“I have had the pleasure of working in Canberra twice before, and there is something about being in the Nation’s Capital that makes you feel like you're in the thick of things, which I enjoy.”

During her tenure at QT Canberra, she served as vice president of Canberra Women in Business and a board member of AHA Canberra. Craid added that even during the Challenging times of Covid, being in Australia’s capital provided access and opportunities to be heard when the industry needed it most.

Craig is now general manager of Rydges Wellington, which she described as being an iconic hotel and a market leader in many ways. Rydges Wellington prides itself on providing genuine local hospitality, with a strong focus on community both internally and externally.

“Having worked in hotels for 25 years, I have a deep

appreciation for the unique atmosphere and culture that each hotel offers. At Rydges Wellington, I have the luxury of remaining within a company that celebrates individuality, which makes every new hotel feel like home.”

Building a great team is essential, and Craig said that her priorities as general manager align with those of her peers. She added that the people at Rydges are the backbone of its success, and that providing a diverse and inclusive workplace and investing in training and development are crucial to delivering exceptional service.

“At Rydges Wellington, we take pride in our established reputation and strive to maintain the highest standards. We invest heavily in our staff, with a significant number in development programmes. We also recognise the importance of coaching and mentoring team members who are new to the hospitality industry.”

Technological innovation is something that Craig is focussing on, primarily back-end processing, including communication and reporting systems. She noted that by streamlining these processes, it can ensure that team members have more time to

spend interacting with customers and guests.

Craig expressed that the biggest challenge is also the hotel’s most valuable asset, the people. She also noted that this is not a new problem, but has been exacerbated by the recent pandemic, and by losing team members to other industries during shutdowns and closures.

“To address this, we must create great workplaces that entice both young and experienced professionals to join our team. This may require us to be more flexible and innovative in our approach to the traditional hotel model. Ultimately, we must take our guests on this journey with us.”

The recovery from the pandemic has seen a significant amount of experience within the industry leave. However, Craig said that many positives have come from the experience.

“We have become more agile and adaptable, making changes to processes and procedures that had remained unchanged for years. Our communication skills have improved, we have learned the importance of saying “no” when it is the right response, and we have gained a better understanding of our people and their needs.”

CRITICAL DESIGN

Auckland-based startup company, Critical Design, has recently embarked on a project to transform how interiors would look with innovative products made from compressed recycled plastic. We had the opportunity to speak with Rui Peng, the CEO of Critical Design, to learn more about this groundbreaking initiative.

Laminated surfaces have long been a common fixture in hotels worldwide. However, the issue arises when these surfaces are damaged or broken, often resulting in a complicated and costly repair. Recognising this challenge, Critical Design, an Auckland-based startup company, has embarked on an innovative project to transform old desk frames with their revolutionary Cleanstone panels, built from compressed recycled plastic.

Under the leadership of Peng, Critical Design aims to provide a sustainable alternative to traditional laminated surfaces. The Cleanstone panels offer unparalleled durability and longevity thanks to their moisture-free composition. Unlike laminated surfaces, which can be challenging to repair, the Cleanstone panels can be easily sanded and polished when marked or damaged, ensuring a cost-effective and efficient solution.

What sets Cleanstone panels apart is their versatility in design and customisation. Critical Design offers a wide range of

colour options, allowing each panel to be tailored to the client's preference. Furthermore, the panels are crafted from various recycled plastics, such as bubble wrap, plastic bags, piping, and netting, offering diverse design possibilities that help combat the carbon emissions associated with plastic waste.

Environmental sustainability is at the heart of Critical Design's mission. The company aims to make a lasting positive change by utilising sustainable technology with minimal environmental impact. The Cleanstone panels are just one aspect of their commitment. Critical design ships these panels worldwide, extending their influence beyond the local market. Moreover, the company has established a system to buy back panels in end-of-life condition, ensuring they can be repurposed into new products rather than ending up in landfills.

In addition to its environmental focus, Critical Design provides a 20-year lifetime warranty for the Cleanstone panels, underscoring its confidence in its durability. This

commitment to quality and longevity reassures hotels and accommodation providers to invest in a sustainable and reliable solution for their desks.

Peng explained that Critical Design's vision extends beyond desk refurbishment. Their ultimate ambition is to eliminate the dumping of plastics in landfills, making way for a future where sustainability is the norm. By leading the way with their Cleanstone panels and their dedication to ongoing improvements, Critical Design is shaping the future of sustainable design, benefitting both people and the planet.

The Cleanstone panels by Critical Design represent a significant step forward in hotels desk sustainability. With their durability, customisable design options, and unwavering commitment to the environment, these panels offer a compelling solution for hotels seeking eco-friendly alternatives.

By choosing Cleanstone panels, hotels can contribute to a greener future while providing students with a sustainable and inspiring learning environment.

They say that variety will add spice to life, and colour is the most effective way to do so. Patterns are by far the most eye-catching and vibrant way to add some pizazz to a space that may need to be addressed. For every colour combination, there is a pattern to match. Moving past stripes and leopard print, patterns have adapted to modern style and serve as a time machine with a few retro looks.

ay Amore in the mornings with the bright and colourful Dolce and Gabbana percolator, allowing guests to brew the most luxurious cup of coffee. With reminders of the Mediterranean, the percolator was made with Bialetti Moka, the creators of Italy’s finest stovetop coffee supplies. The percolator will consistently deliver the taste of Italy, creating the perfect flavour. The Tapestry four-door buffet table from Republic Home is a practical and modern statement piece of furniture. Be it in a room, hallway, or lobby, the Tapestry four-door buffet table is made from sustainably sourced mango wood, and comes in greywash and natural sanded seal. The chevron pattern offers subtle detail, whilst not being too

overpowering. This creates an added layer of detail, as well as the perfect space for storage.

The Bovist by Vitra is a decorative floor pillow, stool, and ottoman all in one. Designed by Hella Jongerius, the Bovist’s shape creates an extremely comfortable space for guests to enjoy and adds a pop of colour to the mix. The motif and colour scheme was inspired by the Vlinder sofa, combining a multi-layer design and filled with synthetic beads.

The tide has turned towards larger patterns, especially with multi colours and layers. The Labyrinth Cushion from Shut the Front Door will make any monotone space into a vibrant area, with a bold pattern and bright yet subtle colours. Be it in the lobby, on a couch or in the guest’s rooms on a bed; the Labyrinth Cushion will add a

touch of elegance.

For a throwback style, with a modern twist, Citta offers a Forget Me Not Cotton Bath Towel range in a classic cream and brown or ivy and oat combination. The colour tones blend well into other popular shades in the bathroom, whilst the pattern offers something visually appealing and effective.

Small flower patterns would also pair well with other room interiors within a guest bedroom or bathroom, whilst being a statement piece in itself.

Keeping with a detailed theme of small flowers, the Arabesque Velvet throw is a continuous blue and red print that is reminiscent of mosaic tile work. The throw would work in any room, creating an inviting sense of calm, as well as a gentle pattern with rich colour. The perfect dash of colour, the Arabesque Velvet Throw would transport a room to an exotic world.

A simple pattern of two colours can create an effective look, especially on a headboard. The Koru bedhead from Wink is a prime example of how a simple shape can be given a bold colour and pattern, that would perfectly bring a room together. Opting for a

colourful pattern can make this a memorable focal point of the room.

For a modern look, explore the various styles of floor tiles that can instantly elevate a room's vibe. The Goroka Grafito from the Tile Shedis a Moroccan look tile in a random mix, which can be paired with any colour

element to complement. Being a classic black-andwhite mix, there is a choice whether or not to give a black background or white background, ultimately adding a particular luxury ambience either way. The Goroka Grafito design would work well in a lobby, a room, a bar or a bathroom.

THE WINNERS OF 2023 HOSPITALITY AWARDS FOR EXCELLENCE

The winners of the Hospitality Awards for Excellence 2023 were announced at a black-tie dinner event at the Pullman Hotel in Auckland on the 28th June.

These awards are recognised as the most prestigious awards in the hospitality industry and celebrate the success, achievements and the resilience of the hospitality and accommodation sector. We would like to thank our principal sponsor, Lion New Zealand, for their continuous support for over 25 years along with this year’s category sponsors who continue to support our industry.

HALL OF FAME TONY CROSBIE

Forty-year hospitality industry veteran Tony Crosbie has been inducted into the Hospitality New Zealand Hall of Fame. He has played an influential part in the hospitality scene, including in the lower part of the North Island, but particularly across the South Island.

“I have a massive passion for the industry and intend to continue to put back my knowledge as long as I can help make a positive change with everything I do.

Hospitality New Zealand Chief Executive Julie White says Tony is a perfect example of what people in the industry can achieve.

SUPREME WINNER

KAISER BREW GARDEN CHRISTCHURCH

FUTURE LEADER OF THE YEAR

MASON LATTIMORE

KAISER BREW

GARDEN

HOSPITALITY INDUSTRY LEADER OF THE YEAR

DAVID ALLOT SKYCITY

ACCOMMODATION INDUSTRY LEADER OF THE YEAR

DORON WHAITE QT AUCKLAND

PEOPLE’S CHOICE

RICHMOND CLUB

CHRISTCHURCH

LYNN BRADDOCK

CARLYNN TOPP HIGHVIEW APARTMENTS

CHEF OF THE YEAR

CASEY MCDONALD CRAGGY RANGE & MARY’S

MICHAEL FRIEND INDUSTRY SUPPLIER OF THE YEAR

AARON KEDZLIE GILMOURS MT ROSKILL

CONGRATULATIONS TO ALL HOSPITALITY

AWARDS FOR EXCELLENCE 2023 WINNERS

BEST SUSTAINABILITY / ENVIRONMENTAL AND/OR RECYCLING PRACTICE

AURA ACCOMMODATION ROTORUA

BEST MARKETED ESTABLISHMENT

KAISER BREW GARDEN CHRISTCURCH

BEST COUNTRY HOTEL

THEATRE ROYAL HOTEL KUMARA

BEST MOTEL - OVER 25 ROOMS

AWA MOTEL WHAKATANE

OUTSTANDING ACHIEVEMENT IN TRAINING &WORKFORCE DEVELOPMENT

WYNYARD PAVILION AUCKLAND

BEST MID-SCALE ACCOMMODATION

HOT WATER BEACH TOP 10 HOLIDAY PARK WHITIANGA

BEST HOTEL QT QUEENSTOWN QUEENSTOWN

BEST LUXURY ACCOMMODATION

THE LANDING TE TII

BEST MOTEL - UNDER 25 ROOMS

PALAZZO MOTOR LODGE NELSON

BEST FINE DINING

CRAGGY RANGE HAWKES BAY

FULL RESULTS AND PHOTOS ARE AVAILABLE AT HOSPITALITY.ORG.NZ/S/AWARDS

BEST CAFE TOAD HALL MOTUEKA MOTUEKA

BEST RESTAURANT IN AN ACCOMMODATION VENUE

ESTHER AT QT AUCKLAND AUCKLAND

BEST SPORTS BAR THE LOCKER ROOM SPORTS BAR QUEENSTOWN

BEST GAMING VENUE

WOODBOURNE TAVERN & MOTELS RENWICK

EXCELLENCE IN A GAMING CLUB, RSA OR SPORTING VENUE

HORNBY CLUB CHRISTCHURCH

BEST RESTAURANT BOTSWANA BUTCHERY QUEENSTOWN

BEST BAR

KAISER BREW GARDEN CHRISTCHURCH

BEST LATE NIGHT / LIVE ENTERTAINMENT VENUE MISS GEE’S BAR & EATERY TAURANGA

BEST LOCAL SPRIG + FERN BERHAMPORE WELLINGTON

BEST DESITANTION VENUE

TANTALUS ESTATE WAIHEKE ISLAND

Meet the Manager

MICHAEL JACKSON ZA ZA TA, OVOLO THE VALLEY

Growing up, Jackson has fond memories of growing vegetables with his mother, and at age 15, he began an apprenticeship as a kitchen hand. He said that everyone has their thing, and his thing was kitchens.

ackson currently works as head chef at Ovolo the Valley, a trendy hotel in Fortitude Valley, Brisbane. Its flagship restaurant, ZA ZA TA, is known for its character and vibrancy and for the fact it is entirely plant-based. Jackson said that ZA ZA TA is a unique home for those who like to cook.

“We utilize what I would say is humble cooking and execute it into the restaurant space; we are more a family than a brigade. The food is made by family and friends for family and friends; its all about flavour, texture, colour and sharing and most of all, good times, not very pretentious cooking at ZA ZA TA.”

The menu at ZA ZA TA offers guests to experience different takes on famous dishes, such as eggplant schnitzel with melted tahini, gribiche, fennel, and lemon. Sweet offerings include rosewater Turkish delight or labneh cheesecake with rhubarb jam and pine nut sable.

ZA ZA TA has been described as being a place where worlds and cultures collide, and its menu is noted as being a mix of cuisines found in Tel Aviv, Middle Eastern, with hints of Mediterranean and a modern twist to old favours. The restaurant has also incorporated a breakfast menu, with offerings of twice-baked buttermilk french toast and the house omelette. Jackson said that a goal of his was to create a menu applicable to different times of the day.

“I really wanted to do great food in a hotel setting from breakfast to dinner; I would love to replicate the same principles and culture in another kitchen interstate,” he said.

Bread is Jackson’s favourite thing to cook, and he said that he loves it from belongings that have touched all cuisines, age-old traditions that seem to always stay relevant to culinary exploration. During his spare time, he enjoys taking trips up to the mountains, which he said is a great time to reflect and think.