Welcome to this edition of our client newsletter! We’re excited to share updates, upcoming events, helpful resources, and insights designed to support your team and help you get the most out of the platform. As always, we appreciate your continued partnership and look forward to keeping you informed on what’s ahead.
Dear Customer,
At Intelligent Banking Solutions, a great deal of our focus is on how collections technology should continue to evolve to better support the work your teams perform every day. The environment surrounding collections and recovery continues to change, and the systems that support those programs must evolve as well.
One area where we are investing heavily is improving visibility into portfolio risk and performance Collections leaders need the ability to quickly understand where risk is developing, how their teams are performing, and where attention should be focused. Within SAFIRE-IQ, we are continuing to expand executive dashboards and portfolio analytics designed to give management clearer insight into delinquency trends, collector activity, and recovery outcomes across the organization.
At the same time, operational efficiency remains a major priority for many institutions. Collections departments are often responsible for managing growing portfolios without additional staff. A significant part of SAFIRE-IQ’s evolution is focused on reducing the amount of repetitive administrative work required of collectors. By automating routine actions, generating follow-up tasks automatically, and simplifying common workflows, the platform helps remove unnecessary system navigation so collectors can spend more time focusing on borrower interaction and resolution strategies.
Artificial intelligence will also play an increasing role in how collections technology supports these efforts
The next phase of collections technology will not replace the expertise of collectors, but it will increasingly support their decisions with better data, automation, and emerging tools like artificial intelligence Within SAFIRE-IQ, we are incorporating AI-driven capabilities designed to help organize account information, surface relevant insights, and guide users toward appropriate next actions. These capabilities are intended to reduce administrative burden while helping teams work more efficiently within the platform. Our goal is straightforward: use technology to remove friction, highlight meaningful insight, and allow collections professionals to focus on the higher-value work that requires experience, judgment, and human communication
As we continue to invest in SAFIRE-IQ and the future of our collections platform, customer feedback remains one of the most important inputs guiding our development priorities. We appreciate the insight many of you share with our team and the partnership we have with the institutions we serve.
Thank you for the opportunity to support the important work your teams perform every day.
With appreciation,
Ronnie Wooten CEO, Intelligent Banking Solutions
SAFIRE-IQ Conversions: Built for the Future, Designed for a Smooth Transition
As more organizations look toward the future of their operations, we’re excited to see continued momentum around SAFIRE-IQ conversions. Our goal is to make the transition as smooth and efficient as possible, with a streamlined process designed to move organizations forward within a short and manageable timeline.
SAFIRE-IQ builds on the foundation that clients have trusted for nearly 40 years with CARMPro, preserving the core workflows and functionality many teams rely on while introducing modern technology designed to support today’s operational demands. The result is a platform that feels familiar where it matters most, while providing powerful new tools to help teams work smarter and more efficiently
One of the standout features of SAFIRE-IQ is its role-based dashboards, which provide users with clear visibility into their daily responsibilities.
These dashboards help prioritize tasks, improve workflow management, and ensure that the most important actions are always front and center. By automating routine steps and organizing work more effectively, SAFIRE-IQ helps reduce operational burdens on staff
Ultimately, the goal is simple: free your team to focus on what matters most. By streamlining dayto-day processes and automating administrative tasks, staff can spend more time on the core of their role, building human connections and working directly with customers to mitigate risk and protect the financial institution.
The result is a platform that feels familiar where it matters most, while providing powerful new tools to help teams work smarter and more efficiently.
Because SAFIRE-IQ continues to evolve with regular enhancements from our development team, we host monthly webinars to highlight the latest updates, improvements, and capabilities within the platform. These sessions provide an opportunity to see how the system is continually advancing and how new functionality can benefit your team. For organizations interested in a more personalized experience, individualized demonstrations are also available with Shannon, where we can walk through your workflows and answer questions specific to your organization.
We look forward to helping more clients take the next step with SAFIRE-IQ and continuing to support your teams with tools that combine the trusted legacy of CARM-Pro with the innovation needed for the future.
Client Conference: Hands-On Training for 6.2 and SAFIRE-IQ
We’re excited to announce our upcoming Client Conference in New England, a two-day, hands-on training experience designed to help your team get the most out of both 6.2 and SAFIRE-IQ Whether you’re an administrator, a new user, a current SAFIRE-IQ user, or part of a leadership team planning next steps for your organization, this event is designed to provide practical knowledge you can immediately take back to your team.
This year’s conference will focus on interactive learning and real system workflows. We strongly encourage attendees to bring their laptops so you can follow along, practice in real time, and work through examples alongside our team Instead of just watching demonstrations, you’ll have the opportunity to walk through key processes step-by-step with our product and client success experts.
Throughout the two days, we’ll offer dedicated training tracks for 6 2 users, including sessions for both new users and system administrators. These sessions will cover essential functionality, configuration guidance, and best practices for maximizing efficiency within the platform. For organizations exploring SAFIREIQ, actively planning a conversion, or already using SAFIRE-IQ, we will also provide comprehensive SAFIRE-IQ training designed to deepen your understanding of the system and help your team get the most out of its capabilities.
Because of the hands-on nature of the conference, we recommend that organizations attending are currently on 6.2, are planning to upgrade or convert to SAFIRE-IQ, or are already operating in SAFIRE-IQ and looking to expand their knowledge of the platform.
Beyond the training sessions, the conference is also an opportunity to connect with peers, share ideas, and learn how other organizations are using the platform to improve workflows and operations
We look forward to welcoming you to New England for two days of learning, collaboration, and practical training that will help your team maximize 6.2 today and continue growing with SAFIRE-IQ
Making the Most of Your Effective Use Report
Your Effective Use Report (EUR) is designed to help your organization drive efficiency and maximize the value of your investment in the application.
By reviewing this report regularly, you can gain insight into how your system is being utilized and identify opportunities to better support your hardworking collections team.
Gain insight into how your system is being utilized Identify opportunities for improvement
The more functionality you have configured behind the scenes, the more your team can benefit from automated processes and streamlined workflows
These tools help reduce manual tasks, allowing staff to focus on the true purpose of collections, building meaningful connections with customers, helping them find solutions, and ultimately lowering delinquency rates while capturing payments more consistently and effectively.
The EUR highlights areas that may be underutilized and provides suggestions to help align your system usage with established collections best practices
By leveraging these insights, your team can continue to improve operational efficiency while ensuring collectors are spending their time where it matters most.
In Case You Missed It: Resources Available to You
We want to make sure you’re getting the most out of the resources available to support your team. Across several platforms, we provide a variety of materials designed to help you stay informed, learn best practices, and make the most of your system.
Our website is a great place to start, featuring industry articles, product blogs, and our calendar of upcoming events so you can stay up to date on training opportunities, webinars, and conferences throughout the year.
In addition, our ShareFile site houses a growing library of past webinars and training videos, including sessions covering both SAFIRE-IQ and 6.2. These recordings are a helpful way to revisit topics, onboard new team members, or explore features at your own pace.
Within your system instance, you’ll also find documentation tailored specifically to your current version. For SAFIRE-IQ users, CARMEN provides an additional layer of support, offering quick answers, helpful guidance, and easy access to documentation whenever questions arise.
We encourage you to take advantage of these resources to continue learning, exploring new capabilities, and ensuring your team gets the most value from the platform
Maximize your team’s impact with the resources and support available to you. From training videos to in-system guidance, everything is designed to help you learn, grow, and get the most value from your platform.
Celebrating Client Anniversaries
Thank you to the organizations celebrating anniversaries with us this month. Your continued partnership is greatly appreciated, and we’re proud to support your teams year after year.
Please join us in recognizing:
• Alden Credit Union – Celebrating 20 years
• BankGloucester – Celebrating 11 years
• BankPlus – Celebrating 13 years
• Bay State Savings Bank – Celebrating 11 years
• Carter Bank and Trust – Celebrating 6 years
• CASE Credit Union – Celebrating 7 years
• Chelsea Groton Savings Bank – Celebrating 21 years
• Coastal Heritage Bank – Celebrating 5 years
• Columbia Bank – Celebrating 20 years
• Communities Of Abilene FCU – Celebrating 16 years
• Community Trust Bank, INC. – Celebrating 9 years
• Coop Rincon – Celebrating 3 years
• Cornerstone Bank – Celebrating 21 years
• Farmers And Merchants State Bank – Celebrating 21 years
• First Atlantic FCU – Celebrating 5 years
• First County Bank – Celebrating 24 years
• First National Bank-Altavista – Celebrating 21 years
• First Farmers Bank and Trust – Celebrating 10 years
• First National Bank of Pandora – Celebrating 8 years
• Gate City Bank – Celebrating 24 years
• GFA Federal Credit Union – Celebrating 25 years
• Haverhill Bank – Celebrating 25 years
• Hawthorn Bank – Celebrating 6 years
• Independent Bank – Celebrating 12 years
• Inspire Federal Credit Union – Celebrating 2 years
• Massena Savings and Loan Association – Celebrating 18 years
• Members Plus Credit Union – Celebrating 16 years
Celebrating Client Anniversaries
Celebrating Client Anniversaries
• Michigan Educational Credit Union – Celebrating 15 years
• Needham Bank – Celebrating 16 years
• North American Savings Bank – Celebrating 16 years
• Penn Community Bank – Celebrating 13 years
• Pioneer Valley Credit Union – Celebrating 1 year
• Quincy Credit Union – Celebrating 16 years
• St. Plus X Church FCU – Celebrating 1 year
• Stock Yards Bank & Trust Co. – Celebrating 7 years
• TEG Federal Credit Union – Celebrating 8 years
• The Farmers Bank – Celebrating 10 years
• Thomaston Savings Bank – Celebrating 2 years
• TopLine Financial Credit Union – Celebrating 7 years
• Triangle Credit Union – Celebrating 11 years
• UniBank For Savings – Celebrating 6 years
• Westfield Bank, FSB – Celebrating 18 years
Your commitment to innovation, operational excellence, and serving your communities continues to inspire us. We look forward to many more years of collaboration ahead.
Contact Us
Have questions or looking for guidance? Our team is here to help.
Whether you’re planning a 6 2 upgrade, exploring SAFIRE-IQ, or need assistance with general support questions, we’re ready to connect and make sure you have the resources and information you need.
For support inquiries, upgrade discussions, or questions about SAFIRE-IQ, please reach out to our team at: support@ibshome.com
We look forward to continuing to support your team and helping you get the most out of your platform.
Thank you for taking a few minutes to read this edition of our newsletter. We truly appreciate the partnership we share with each of our clients and enjoy staying connected with your teams.
As always, please don’t hesitate to reach out if there’s anything we can do to support you We look forward to continuing to work together
