Welcome to our Q2 2026 newsletter! This edition is one of our favorites to put together. It’s full of exciting announcements, familiar faces in new roles, and a few well-deserved celebrations. As we move through the year, we remain grateful for the partnerships we’ve built with each of your institutions and committed to the work of supporting your teams every step of the way. There is a lot ahead, and we’re glad you’re with us for it.
We are proud to announce the launch of the IBS Customer Advisory Council (CAC), a strategic forum bringing together select client leaders to help shape the future of our platform and the direction of our partnerships.
The CAC was established with a simple belief: the institutions closest to the work have the sharpest insight into what matters most By creating a dedicated space for structured conversation between IBS leadership and experienced client voices, we can ensure that our investments in technology, automation, and AI are grounded in real operational needs and meaningful outcomes
Council members engage in quarterly discussions covering topics such as industry pressures, modernization priorities, executive visibility, and the practical applications of emerging technology with their perspective directly informing how we develop SAFIRE-IQ and how we continue to evolve as your strategic partner.
We are grateful to the founding members who said yes to this council and to this kind of collaboration. We look forward to sharing more as the work gets underway and to building something meaningful together.
Two Days. All Day.
Real Training. Real Results.
We are thrilled to invite you to Historic Old Port Portland, Maine for our 2026 Client Conference on September 22 & 23. This year’s event is designed to be our most interactive and handson yet, and we can’t wait to see you there.
Whether you are a CARM-Pro or SAFIRE-IQ user, this conference is built for you. Sessions will cover both platforms with a focus on practical, applicable skills your team can put to work the moment you return. We strongly encourage attendees to bring a laptop. You’ll have access to a demo environment and the opportunity to follow along hands-on throughout the sessions, working through real scenarios alongside our team.
Topics currently on the agenda include:
SAFIRE-IQ letter editor and setup
Automation within both tools
New configuration options in CARM-Pro 6.2 and SAFIRE-IQ
All things AI
Promise-to-pay tracking
Taking payments
Leveraging communication options
LexisNexis integrations and workflows
Loss mitigation
Onboarding new team members
Our goal is simple: everyone leaves feeling confident configuring both tools, empowered to support users internally, and prepared to present capabilities and strategy to management and Boards of Directors.
Beyond the sessions, you’ll connect with peers through round table discussions and hear from our team and industry experts on a panel. Portland’s Historic Old Port is a spectacular backdrop for two days of learning and connection, and we’ve chosen our best season yet to bring you there We hope you’ll make the most of it.
September 22 & 23, 2026
Historic Old Port, Portland, Maine
Host Hotel: AC Hotel Portland Downtown/Waterfront a Marriott Property
Registration: $695 per person Spaces are limited. Register today and secure your spot!
As the collections landscape continues to evolve, so does the technology designed to support it. SAFIRE-IQ was purpose-built to meet the demands that today’s regulated financial institutions are facing If you’re currently on CARM-Pro, SAFIRE-IQ represents the natural next step in your journey with Intelligent Banking Solutions.
We know change can feel like a big lift. That’s exactly why we’ve designed the transition to be as smooth and supported as possible while preserving the core workflows your team already knows while introducing powerful new tools that help you work smarter, document better, and report with confidence.
Ready to see SAFIRE-IQ in action? Shannon Simonelli hosts a monthly webinar to walk through the platform, answer questions, and show what SAFIRE-IQ can do for your team. Keep an eye on your inbox for her next invitation You can also reach out to Shannon directly to schedule a personalized walkthrough tailored to your organization. She’d love to show you around.
And when you make the move, you’ll also unlock access to our integration partner ecosystem that opens the door to collector and self-pay payment options, multi-channel communications, skip tracing, and additional data gathering capabilities, all built to work seamlessly within the platform.
Here’s what SAFIRE-IQ brings to your institution:
Give leadership real-time insight into delinquency trends, collector activity, and portfolio performance. No more pulling reports manually or explaining decisions after the fact.
Operational Efficiency
Automate routine tasks, streamline follow-up, and free your collectors to focus on what requires their expertise: building borrower relationships and driving resolution.
Risk & Compliance Control
Maintain defensible, audit-ready documentation across the entire delinquency lifecycle available at any time, for any exam
Borrower Experience
Modernize how your institution communicates with and supports borrowers, with consistent, configurable outreach built into the platform.
SAFIRE-IQ supports all of this without requiring a core replacement or additional staffing with the full weight of the IBS team behind you every step of the way.
Some people leave a mark on a team that simply can’t be replicated, and Doug Caffrey and Rob Simpson are two of those people
After ten years at IBS, nearly to the day of each other, which we can only assume was coordinated to maximize the chaos of losing them both at once, Doug and Rob are hanging up their headsets and heading into a well-earned retirement.
They brought a rare combination of banking knowledge and deep technical expertise that made them invaluable from day one.
Over the past decade, they played a key role in perfecting our interfaces with core partners, enhancing third-party integrations as they came into the platform, and training countless customers along the way.
If you ever called IBS and walked away feeling like someone truly understood your world, there’s a good chance Doug or Rob was on the other end of that conversation.
They also brought something harder to put in a job description: genuine camaraderie, a steady presence, and enough comic relief to carry the team through more than a few long days Our daily stand up meeting will be noticeably quieter.
We celebrated them the right way: good food, good company, and a backyard BBQ with the team that reflected exactly the kind of people they are.
As for what’s next, Doug’s out of office is officially permanent, Rob’s will be in one short month, and we couldn’t be happier for them. Doug and Rob, thank you for ten incredible years. You’ve left this team, and every client you served, better than you found them.
Enjoy every moment of what comes next. You’ve more than earned it.
Savannah Peace
Savannah is not a new face to many of you She has been part of the IBS family for a few years now, and if you’ve been through a renewal, you’ve almost certainly already worked with her. What is new is where you’ll hear from her next. Savannah has joined our Client Service team, which means you’ll now find her on the other end of your support interactions as well. Same great person in an expanded role, and we think you’re going to love having her even more in your corner.
You can reach Savannah at speace@ibshome.com.
If you joined us in Kansas City for last year’s client conference, there’s a good chance you already crossed paths with him. Dapo comes to IBS from our sister company, Suntell, and brings with him a deep familiarity with our world and the clients we serve. He has joined our sales team as we continue to grow our reach and expand the IBS family.
While Dapo’s focus is on bringing new institutions into the fold, we wanted to make sure you knew his name and face as part of the broader IBS team
For over seven years, IBS has maintained our SOC 2 Type 2 certification, a standard we are proud to uphold as a reflection of our ongoing commitment to security, trust, and operational integrity. We are currently in our annual audit season and upon completion, an updated due diligence package will be available in August.
To request yours, reach out to Savannah Peace at speace@ibshome.com.
As our team grows, we want to make sure every support interaction is as smooth and responsive as possible. Please direct all support inquiries to support@ibshome.com to ensure your request is received, prioritized, and handled by the right person every time rather than reaching out to individual team members directly
s your first call. In addition to her monthly webinars, e to walk through the platform with you one-on-one and tailor the conversation to your organization’s specific needs and questions. Reach out to get something on the calendar
Thank you to the organizations celebrating anniversaries with us this quarter. Your continued partnership is greatly appreciated, and we’re proud to support your teams year after year.
Please join us in recognizing these major milestone anniversaries:
• AdelFi Credit Union – Celebrating more than 20 years
• bankESB – Celebrating more than 20 years
• Central Bank Holding Company – Celebrating more than 20 years
• ChoiceOne Bank – Celebrating more than 20 years
• First National Bank of Alaska – Celebrating more than 20 years
• General Electric CU – Celebrating 10 years
• Greylock Federal Credit Union – Celebrating 15 years
• National Cooperative Bank, NA – Celebrating more than 20 years
• Naveo Credit Union – Celebrating more than 30 years
• Northfield Savings Bank – Celebrating more than 30 years
• Savers Bank – Celebrating 5 years
• Southside Bank – Celebrating 10 years
• Tremont Credit Union – Celebrating 10 years
• United Midwest Savings Bank – Celebrating more than 20 years
• Wells River Savings Bank – Celebrating more than 20 years
• Westfield Bank – Celebrating more than 20 years
Your commitment to innovation, operational excellence, and serving your communities continues to inspire us. We look forward to many more years of collaboration ahead.
Have questions or looking for guidance? Our team is here to help
For support inquiries, upgrade discussions, or questions about SAFIRE-IQ, please reach out to our team at: support@ibshome.com
We look forward to continuing to support your team and helping you get the most out of your platform
Thank you for taking a few minutes to read this edition of our newsletter. We truly appreciate the partnership we share with each of our clients and enjoy staying connected with your teams.
Whether you’re planning a 6 2 upgrade, exploring SAFIRE-IQ, or need assistance with general support questions, we’re ready to connect and make sure you have the resources and information you need.