Issuu

Welcome

TO YO U R SU M M ERS E T LIFE

Love the life You’ve done the hard yards over all these years – worked hard, raised a family, made the most of your opportunities. It’s not always easy making the decision to change home. But we’ll make it as easy as we can, and you’ll love living with us.

In fact, we’ve built on John’s philosophy to develop a way of living that is second to none. We treat everyone in our villages as a friend and a member of our community, we celebrate every ounce of their independence, we support them if and when they need support, and we make this next phase of life easy. Now we’re excited to bring everything that Summerset promises to Australia in brand-new villages, designed specifically for the over 70s, that will redefine how you choose to live. Enjoy the continuum of care that has just not been widely available in Australia up until now. Choose the style of home that suits you best, knowing that, with Summerset’s continuum of care, there are a range of care facilities onsite that residents have the flexibility and priority to transfer to. Our care is offered once the village centre is open and is subject to availability and eligibility criteria.

We like to think of it this way. You may have a few decades under your belt, but life’s far from over. And Summerset recognises that. We believe in the power of new beginnings, and in the chance to make the years ahead the best they can be. We think you deserve it. In 1997, our founder John O’Sullivan, established Summerset in New Zealand to be a place where his grandmother would feel at home in her retirement. Over 28 years on, 40 villages and growing, Summerset is a proven, experienced and trusted company: an expert in offering you the lifestyle you’ve well and truly earned.

Are you ready for what we call the Summerset life? Our terms are straight forward and easy to understand. And our Summerset Sure guarantee means that when you move into an independent living unit or an assisted living apartment, you have 90 days to decide if Summerset is the home for you.* Make the choice. You won’t regret it.

* some conditions apply

Refreshingly modern, reassuringly Summerset Summerset believes in everything retired living can be. We have always been an energetic, optimistic force for change in the retirement sector. Everything about the way we organise our villages has been designed to put you first.

Clear and transparent terms, with guarantees • Our terms are some of the easiest to understand in the sector • No hidden costs, no refurbishment fees for fair wear and tear, no marketing fees when you leave the village • Entry payment to pay and a low deferred management fee of generally only 25% (unless otherwise agreed) • 90-day Summerset Sure guarantee. This means if you decide 90 days after moving into your Summerset independent living home or assisted living apartments that Summerset isn’t right for you, we’ll refund your entry payment without deducting the deferred management fee*

* some conditions apply

Professional care onsite if you require it

Ease of transfer within the village

Once complete, our villages offer the following:

• Easy transfer between homes should your needs change.

• A continuum of care offering — from independent living homes to assisted living apartments through to quality residential aged care

• As a resident, you have priority over non residents to transfer to the care home (subject to availability and eligibility criteria). It is uncommon that there is not availability when residents need it

• A care home that provides a more intimate and personalised household model offering a range of different care options

Experienced and trusted

• Should your needs change you have priority access to transfer to a care suite (subject to availability and eligibility criteria) so you can stay in the community you love

• We have been operating retirement villages and aged care homes in New Zealand since 1997 • 38 villages and growing across Australasia • Over 9,100 residents call Summerset home • Proud to be a signatory to the Retirement Living Code of Conduct – committed to ensuring the highest standard and best possible resident experience

TION OF COMPLIA TIFICA NCE CER

Continue making the most of every day A very real sense of community Friendships matter at every age. We all enjoy the company of others and the chance to share stories and good times together. At Summerset, everything we do is designed to help you feel truly at home as you start the next chapter of your life. Do the things you’ve always enjoyed, discover new hobbies and interests or use the time you now have to return to doing something that you care about.

Your home is here. You have real friends here. You have access to all our facilities and services. If you like to potter closer to home, stay in and do what you enjoy — cook, entertain, go for a walk, or choose from a full calendar of activities and events organised by your onsite Lifestyle Assistant. Take up the next challenge on the bowling green, or read a good book in the library. If you prefer to travel, you can lock up your home and take a trip knowing that your home is secure and we are keeping an eye on things. And if you just like to get out and about and enjoy the company of others, you’ll find most things you’re looking for within a short distance. Your Summerset village is a place for people who value getting all they can out of every day. This is also the perfect place to meet and catch up with new people. Come home and plan for a great life with us – a busy and fulfilling life, with things you know and love, and new things too.

All around you are people with a fierce love of life and a strong determination to make the most of today and tomorrow. Summerset communities are so successful because people come together to form their own vibrant, active neighbourhoods, where there’s plenty to do and great moments to share. Our villages are filled with energy, kindness, companionship and laughter.

V I L L AG E FAC I LI T I E S Facilities are available once the village centre is open and can vary between villages.

Café

Recreational bowling green

Lounges with large-screen TV

Indoor pool and spa

Piano

BBQ

Pool table

Communal vegetable gardens

Resident bar

Resident workshop

Library, computer and internet access

Health practitioners who visit the village from time to time

Hair and beauty salon

Onsite Lifestyle Assistant

Exercise room

Movie theatre

Your home, your way The choices are yours There’s so much living to do after you retire, and we want you to make the most of it. Start by choosing a home that’s right for you and your needs. Our villages offer a wide range of homes with lovely streetscapes, so you can pick a place you’ll be proud of.

If you want to put your own stamp on your new home, go right ahead. Bring the things that are most important to you, such as favourite pictures and furniture. Paint the interior walls the colours you like (if you do, we just ask that you return your home to its original condition when you leave). Add your own decor. Nothing feels more like home than all the touches of familiarity you love. Got a pet? Bring them too. We want you to have days filled with companionship and fun. To make sure your new home suits them too, just check with the Village Operations Manager first. If you’re a gardener – and many Summerset residents are – almost all our villas and cottages have their own garden. You can tend it yourself and even add your own touches to make it feel more you, or, if you’re too busy, ask us to do the maintenance and we’ll keep everything looking neat and tidy.*

* If your home has a fenced backyard we provide basic maintenance for your fenced backyard every 6 months and you are responsible for any additional maintenance.

For most people, friends and family are a huge focus of their retired life. You’re welcome to have your friends and family and the grandkids to visit or for short stays; just check with the Village Operations Manager if you would like them to stay longer. Staying connected in the village is easy with our Lumin technology; enabling you to easily book activities and get reminders, video call other residents, keep up to date with village news, and more. When you come to live in one of our villages, you can bring everything that matters with you and stay in touch with everyone who means the world to you. From the resident workshop to entertaining at home or enjoying drinks with friends, every day can be filled with life, laughter, friendship and the fulfilment that comes with getting things done. You’re not on your own. You’re among friends and freed up to enjoy life.

A helping hand if you need it Personal care We put you at the heart of everything we do. You’re as independent here as you want to be, but you’re never alone. If you need help or care, we have care options onsite.

Think of it as the best of both worlds. You can make the most of each day and do the things that you most enjoy, and you always have the flexibility to access additional support should you need it. These services are available once the village centre opens and can be accessed whether you live independently or decide to move into an assisted living apartment or our residential aged care home. A villa or cottage is perfect if you’re confident living independently. Add services, like housekeeping, or a meal or two if you like. Or if you feel like you need more help, choose a service package to make things that little bit easier. An assisted living apartment is ideal if you want to retain your independence and minimise moves between homes should your health change. These come with a service package that will give you the support you need and let us prepare delicious meals for you.

Our modern and spacious care suites, that are arranged into households, will suit you if you’re finding it harder to get around or if you need more care. With Summerset it is reassuring that our care home is onsite. Access is subject to availability and eligibility criteria. At Summerset, we want everyone to feel welcome, valued and respected. Our living environments cater to your needs while supporting you should your circumstances change. By keeping all our services within the village, we really do build relationships for life.

“The Summerset staff have been wonderful. Everybody is doing their best to put a smile on your face.” CAROL, ASSISTED LIVING APARTMENT RESIDENT AT SUMMERSET CRANBOURNE NORTH

Thousands of people call Summerset home You can have confidence in your decision People trust Summerset because they like what we stand for and, even though we are new to Australia, we have a proven track record.

Here are seven reasons why we believe you should have confidence in your decision. 1

Flourishing communities

40 villages and growing across Australasia with over 10,000 people currently enjoying the Summerset life. 2

Personal security

Come and go from your home knowing that your place is safe and secure. Take a trip. Visit family. Go away for a day, a weekend, a month or more. With a Summerset home, you just lock and leave. And while you are enjoying village life, you can rest assured that the call bell system is monitored 24/7, there is CCTV and the majority of homes are within the village perimeter which is fully fenced with remoteaccess after hours. 3

You always have options

90-day Summerset Sure guarantee. This means if you decide 90 days after moving into your Summerset independent living home or assisted living apartment that Summerset isn’t right for you, we’ll refund your entry payment without deducting the deferred management fee (some conditions apply).

In time, if you need other forms of care, you can change home, add services or even move between our Australian villages. 4

6 We’ve done this for a long time

Summerset has been building and running retirement villages with care homes since 1997. We’re experienced, proven and stable.

You can move within the village

We have a leading transfer policy from independent living to care. As a resident, you’ll always have priority for a home that suits your needs (subject to availability and eligibility criteria). 5

We strive to set the bar high

Everything we do is to the best of our abilities. We are an approved provider of aged care. We are a member of a number of key industry bodies, we are signatories to the Retirement Living Code of Conduct and we intend to achieve Australian Retirement Village Accreditation Scheme (ARVAS) accreditation at each of our villages.

You know what you’re getting

There are no surprises when you come to live in one of our villages. Our terms are clear and transparent, and there are no hidden costs. Everything’s out in the open.

We want to make choosing the Summerset life as clear-cut, straightforward and reassuring as possible. Peace of mind is very important to us.

Modern homes for

active lives We offer you a range of home options specifically designed for those over 70. Our homes combine a modern look and feel with comfortable finishes and all the amenities we expect today.

“Everything was done to make us feel welcome and after only two weeks we felt like we belong.” GERRY & FENNA, RESIDENTS AT SUMMERSET CRANBOURNE NORTH

Our designers have carefully thought through all details to ensure your home is as warm and welcoming as you could wish for.

• All switches, power sockets and door handles are easy to reach

However, if you want to change the decor, go right ahead – it’s your home after all. We just ask that you return it to its original state when you leave.

• Villages have CCTV and the majority of homes are within the village perimeter which is fully fenced with remote-access after hours

• Handles on doors and drawers are easy to use

Summerset offers you continuum of care. This means that should your needs change and you need to move into an assisted living apartment or the care home you can, though this is subject to availability and eligibility criteria. It is infrequent that when a resident needs to transfer to care there is not availability.

Never worry about maintenance and upkeep of your home again.** You can leave all that to us. Our homes are designed with accessibility in mind. You can move through your home and the village freely whatever your level of mobility, and every home includes a full range of features with your safety and security in mind. • A call bell system throughout all homes for your security and peace of mind, means help is just the push of a button away - 24/7 • Wide hallways, slip-resistant flooring and bathrooms with easy-to-enter showers and grab rails add safety and reassurance

* Images are indicative only and may be subject to change. ** Home maintenance excludes fenced backyards. We provide basic maintenance for your fenced backyard every 6 months and you are responsible for any additional maintenance.

Villas at Summerset Cranbourne North

Your choice of contemporary homes 14

Our villas, apartments and cottages are perfect for those who want to live independently.

Features generally include: • Single-level homes • Internal-access garage or dedicated car park • Your choice of one, two or three bedrooms

Summerset homes have been designed for people with busy timetables, giving you the freedom to live life to the full. Think of your new Summerset home as home base. This is just the smartest way to downsize – keep everything you love about how you used to live, but lose all the things that used to eat up so much of your time.

• A stunning bathroom finished to the highest level, with safety features • A separate powder room • Outdoor living where you can relax and entertain • Stunning modern finishes

Choose a home that suits your style, move in and don’t miss a beat. With it’s modern look bathroom and modern features, this is the perfect home for you right now.

• Wide range of inclusions

Images are indicative only and may be subject to change.

Generous assisted living apartments with help on hand 16

Our assisted living apartments come with day-to-day help.

Features generally include:

Located with easy access to communal facilities and village life, assisted living apartments make sense if you enjoy your independence but want to downsize and have support on hand.

• Large double bedroom

Assisted living apartments offer a large bedroom, a spacious separate living area, complete with wall mounted TV, kitchenette with cooktop and full-sized fridge, ample storage and a fully tiled ensuite including accessible shower, grab rails and slip resistant floor.

• Ensuite bathroom

• Warm, modern apartment built to the highest standard • Spacious open-plan living area with kitchenette • Fridge-freezer • Storage • Outdoor patio or balcony • Communal lounge, kitchen and activities spaces for assisted living residents

Images are indicative only and may be subject to change.

There are many benefits to living in an assisted living apartment

An assisted living apartment could be right for you if you:

Make your home your own

• Want to downsize and move to a warm, modern home

You can put your own stamp on your new home with your furniture and your favourite pictures on the walls.

• Are living independently at the moment, but would feel more confident with support close at hand

No more worries about maintenance and upkeep

• Want to retain your independence and minimise moves between homes should your health deteriorate

We’ll look after any maintenance to your apartment (other than damage beyond fair wear and tear) so you don’t need to worry about it.

• Wish to remain independent, but need support or active management of medication

Help just the push of a button away Assisted living apartments have a call bell in case you need help. Call bells are monitored 24/7. Supported living options Our assisted living apartments come with a services package providing help with everyday tasks like meals, cleaning and laundry.

Summerset services package Our assisted living apartments come with a package that means we can provide support so you can get on with enjoying village life, while we take away some of those daily chores such as cleaning, laundry and cooking meals. We require you to maintain a service package while in an assisted living apartment, giving you more time to do the things you enjoy and time to spend with those you love. Living Well services package Meals

Three meals, seven days per week including: • Breakfast pack delivered to your apartment • Lunch - served in the assisted living dining room • Dinner and dessert - daily chef prepared dinner and dessert served in the assisted living dining room

Morning tea, afternoon tea and supper

Provided, seven days per week, served in the assisted living dining room

Cleaning

Apartment cleaning every week, including dusting, vacuuming and bathroom cleaning

Household laundry

Linen and towels changed and laundered weekly

Personal laundry

One 5kg load of personal laundry washed, dried and folded once weekly

Wellbeing

Comprehensive initial health and wellness clinical assessment, carried out by a Summerset qualified registered nurse to develop a Living Well Plan, in line with individual needs, goals and preferences. Ongoing health and wellness assessment, monitoring and evaluation by our Summerset nursing staff documented in our clinical management system

Utility

Electricity, water rates and consumption, housekeeping of common areas, and internet access are all included

For more details on the Living Well services package at your village talk to your sales manager.

Our care offering

with modern care suites

Our household model of care

We know that moving into care can be a challenging time. Our staff are trained professionals who are passionate about aged care and are there to make the move as easy as possible.

We use a household model of care that underpins the quality service we provide. Everything is more intimate and we have dedicated workers in these households, meaning you receive more personalised service and you interact with people you know and who care about you. The model itself has four aspects:

Our residential aged care homes are right up there in terms of their levels of service and the way we tailor our care to the needs of each person. Our care homes become available as soon as the village centre is open. Residents have priority transfer to the care home (subject to availability and eligibility criteria).

• Households – our care home residents live in vibrant and active households of about 18 care suites • Relationship centred – the care each person receives evolves as they get older. We carefully adjust what we offer to match your future needs in a responsive way

Our care home staff are trained professionals and are passionate about providing great care. Your care home will include a residence and clinical manager, registered nursing staff, caregivers and activity coordinators to meet your needs.

• Well-being – we understand the importance of all areas of wellness and work with you to ensure that your wellness needs are looked after • Independence – we identify and build on each person’s strengths and capability to assist you with maintaining independence

“I look forward to walking through the doors each morning knowing that together every staff member - we are creating a place of welcome. A place where every new resident will not feel that they have left their lives behind, but that they have arrived somewhere they truly belong.”

Our dedicated staff are trained to support residents with varying stages of cognitive decline. Staff get to know the residents and tailor activities to suit each person’s needs. An assessment determines if we can provide the care you require.

Care Suites Each household is a community that can feel like home. Usually located on the ground and first floors of the village centre, each household includes their own community kitchen, lounge, activity room and outdoor space. With a choice of classic, premium and companion suites there is a home to suit everyone. All our care suites are designed to support resident wellbeing and lifestyle incorporating memory care and age friendly design principles, with provisions for both ceiling hoists and fall detection technology.

R ES I D EN C E A N D C LI N I CA L M A N AG ER LI Z N GA R I , AT S U M M ER S E T C R A N B O U R N E N O RT H

Costs that make sense

and represent real value

Our terms are clear and easy to understand

• Assistance with gardening on a six monthly basis • Priority transfer on availability (subject to eligibility criteria)

Understanding what’s included and what you must pay for can be bewildering with some operators. Not with Summerset. We’ve kept everything straightforward with no hidden costs, so you know exactly where you stand.

Our independent and assisted living cost model has three parts: 1

When you come to live in one of our independent homes or assisted living apartments, you pay a one-off entry payment in return for the licence of your home, with a low deferred management fee of up to 25% (unless otherwise agreed with you) and a maintenance charge (weekly fee). If your home is an assisted living apartment, you will also be required to purchase Summerset’s Living Well package. There are no other hidden or future costs such as marketing or refurbishment costs (other than damage beyond fair wear and tear or making good alterations made by you, if required) to worry about. The only other costs you will incur are your own living costs, costs for individual services that we may provide to you, and costs associated with transferring to a different home at Summerset (which may include a transfer administration fee and the cost of the entry payment for the new home). Your weekly fee will increase each year by no more than the increase in CPI*.

Before you move in

You pay: • A deposit of $3,000 • Your entry payment

2 While you’re living in the village

You pay: • A maintenance charge (weekly fee) • Fees for extra services or packages (including a service package fee if your home is an assisted living apartment) • Your own personal contents insurance, power, water,*** internet and phone bills

3 When you leave

You receive: • Your exit entitlement, which is the entry payment you paid when you moved in, less the deferred management fee and any outstanding charges

This is what you get for your fees: • A gorgeous modern home • Stunning resort-style facilities once the village centre is open • Invitations to events, outings and happy hour

If you decide that a Summerset life is not for you, you can activate your Summerset Sure guarantee. This means if you decide 90 days after moving into your Summerset independent living home or assisted living apartments that Summerset isn’t right for you, we’ll refund your entry payment without deducting the deferred management fee (some conditions apply).

• The opportunity to become part of our vibrant community • The comfort of knowing your property is secure • Financial surety — you know exactly what you’re getting • Peace of mind knowing care facilities are onsite once the care home is open • Freedom from worry about maintaining your home — we’ll do all this for you**

Subject to any changes in the Victorian Retirement Villages Act.

** Home maintenance excludes backyards. If your home has a fenced backyard we provide basic maintenance for your fenced backyard every 6 months and you are responsible for any additional maintenance. *** Note that in assisted living apartments, rates, water and power are included in your weekly fee.

This is what makes Summerset special All up, you’ll find that life in a Summerset village is a life that you define. You have everything you need, including a beautiful and welcoming home, a busy community, lots of activities, and the freedom to come and go as you wish. And you’re set up for whatever lies ahead, with great services, caring staff, a range of facilities, and a clear and transparent financial arrangement. Summerset

Other retirement living options

Continuum of Care

We offer a continuum of care with residents having first priority*.

Many other operators do not offer care onsite, meaning you may have to move again.

Built for ageing in place

Your home has features which are built with safety in mind e.g. grab rails in the toilets and showers. Front doors are one level, with no stairs. First floor homes are accessible by lift. Our homes have 24/7 call bells.

Some have stairs into the home; some do not include handrails.

Secured gated communities

Our villages are secure gated communities, with number plate recognition for ease of access.

Many other providers don’t offer the security of a gated community.

Is my home well protected if a disaster strikes?

If a Destructive Event occurs and your home is uninhabitable, we will, at our cost, use all reasonable endeavours to promptly re-house you (either in another Summerset home, village or other suitable accommodation).

Some only pay back your original licence/entry payment amount.

What if I change my mind?

We have our Summerset Sure Guarantee - If you decide that Summerset life is not for you, then you can activate your Summerset Sure Guarantee.

Most other providers don’t offer a money-back guarantee. Once you’ve bought, you’re committed.

This means that you’ll have 90 days to be sure that your Summerset independent living unit or assisted living apartment is right for you, or we’ll refund your entry payment without deducting the deferred management fee.

*Subject to availability and eligibility criteria.

Summerset

Other retirement living options

How much is the deferred management fee (DMF) which is deducted from my entry payment at the end?

Standard DMF of 25%.

Can be as high as 40%.

Can I pay more than the standard DMF if I want to?

Yes, we can offer a higher DMF and by doing this it reduces the upfront entry payment which may be more appealing to you.

Some operators don’t offer a flexible DMF.

Capital gains or losses

There are no charges, other than for refurbishment for damage beyond fair wear and tear or making good alterations made by you (if required)

Some operators pass on capital loss.

Do I have certainty with my Maintenance Charges (Weekly Fees)?

Yes, our weekly fees are transparent, and any increases will be in line with the yearly increase in CPI.

Some operators’ weekly fees are complex and do not include costs such as Council and water rates.

Reinstatement or renovation of the home

You are not responsible for reinstatement or renovation of the home when you vacate it; this is covered by your DMF.

Returning the home to a saleable state is the responsibility of the outgoing resident or their family and cost of reinstatement is deducted from your outgoing repayment and can be substantial.

However, you will be responsible for reinstatement or refurbishment if you’ve altered your home (if required) or damaged it beyond fair wear and tear. Sale of home

We look after the marketing and sale of your property, at no cost to you. No marketing fees will be charged when you leave the village, this is covered by your DMF.

Buy back

Exit entitlement will be paid to you when your home is on-sold or within six months, whichever is earlier. Weekly fee and DMF accrual cease when home is vacated, and keys and security devices are handed back.

Waitlist

Summerset do not charge a deposit to go on the waitlist.

Many providers require the outgoing resident/family to arrange the sale of the home.

You may not receive payment until the home is sold or for up to 12 months depending on whichever is the earlier.

You can be charged a deposit.

No doubt, you’ve got questions Making a move to one of our villages is a big decision, and of course there are areas where you’ll want more details. These are the things we get asked about the most. If you have any other questions, please just ask your Sales Manager. General

Q: How do I transfer to the residential aged care home?

Q: Is there a minimum age to live in a Summerset retirement village?

A: Moving into the care home requires a clinical assessment to determine if we can provide the care required and is subject to availability. Our care home manager will assess and provide guidance on whether we can provide the right level of care to support your needs. If we were unable to provide care (for example due to specialist needs required like psychogeriatric care that we can’t provide) we will do our best to help you find alternative care with another provider.

A: Our villages are designed for over 70s, and most of our residents are that age or older. Q: What do you do about security at night? A: You can feel safe in the knowledge that each village will have CCTV, a perimeter fence and remote-access gates after hours. You’ll also have a call bell system in your home for your security and peace of mind, meaning help is just the push of a button away - 24/7.

Q: Who do I talk to if I’m worried about something?

Q: Can my family and friends come and stay? A: Of course. Your family and friends are welcome to stay in your home. Just check with the Village Operations Manager first if they will be staying more than two weeks. Your visitors can use the parking in the village.

A: We want you to love living in our village. If you have a concern, please raise the matter with one of our team members or the Village Operations Manager. If the matter is serious, we have a formal complaints procedure. We also hold regular meetings with residents to talk through any issues. You’re welcome to attend.

Q: Is there space for my car? A: All of our independent living homes have either a garage or carpark.

Transferring between homes

Q: Can I bring my pet with me?

Q: Can I move between homes within the village?

A: We welcome pets because they are so much a part of your family. But to make sure that your pets will be comfortable and that your new home will be suitable for them, please check with your Village Operations Manager.

A: Absolutely. Our continuum of care model means you have first priority to move between homes if your needs change (subject to availability and eligibility criteria).

Q: What levels of care do you offer? A: We offer a continuum of care in our villages, from independent living to assisted living apartments to our care home.

Q: Do I have to pay anything to transfer?

Q: What happens with capital gains and losses?

A: You don’t have to make any entry payment to move between an independent unit and an assisted living apartment at the same village where the price of the assisted living apartment is lower than that paid for the independent unit. Care Suites are not sold under a Residence Contract and, as a result, you will be paid the exit entitlement, that is, the entry payment paid on the independent unit or assisted living apartment less any accrued DMF and other agreed costs. We can also structure your transfer to our care home so that up to 85% of the exit entitlement is credited towards your RAD or DAP payment. You are responsible for any costs you choose to incur in connection with the transfer, such as moving costs or legal fees and any difference in price when transferring to a more expensive unit. Ask your Sales Manager for more information about this.

A: There are no capital gains or losses. When you purchase your home with us, you’re not buying the building or the title to any land. Instead, you’re buying a licence for your home for a term of 25 years or until your Residence and Management Contract is terminated. When someone else buys the home, we set the price for them based on market conditions, meaning you neither gain nor lose capital in that transaction. Q: How are my rights protected? A: The Victorian Retirement Villages Act ensures that any subsequent owners of the land that your home is located on are bound by the Residence and Management Contract. Your right to your exit entitlement is also secured against the village land by a statutory charge that applies to Summerset and to any future owners of the land. That means your rights to continue to live in your home and to receive your exit entitlement are always protected.

Q: What happens if I need care and the care home is full? A: If there isn’t a current vacancy then we’ll do our best to look after you in your existing home until a suitable option becomes available. If this isn’t possible, then we’ll work with you to make alternative arrangements.

Q: Do I need to pay to refurbish my home and to market it when I move out? A: No. We cover these. You will only be responsible for refurbishment costs if the damage is beyond fair wear and tear or making good alterations made by you, if required.

Financial

Q: Who pays to maintain the village?

Q: What happens when I sign my Residence and Management Contract?

A: We meet all the costs to maintain the village and facilities.

A: You pay the balance of the entry payment to our solicitors after you sign the Residence and Management Contract, which secures the licence of your home. You do this before you take possession and move in.

Q: What happens when I leave? A: Leaving can be a difficult time for everyone and we want to support you as much as possible. That’s why your maintenance charge stops as soon as you permanently vacate your home. We undertake marketing and resale of your home once you’ve left. Your exit entitlement will be paid to you when your home is on-sold or within six months, whichever is earlier.

Q: What happens if I change my mind after moving in? A: Our Summerset Sure guarantee means that, if you decide 90 days after moving into your independent living home or assisted living apartment that Summerset is not right for you, we will refund your entry payment without deduction of the deferred management fee (some conditions apply). The only costs you will have to pay are any costs you have incurred for legal advice, together with the weekly fee and any other outstanding charges.

Come and see for yourself We aim to make sure you have the right home for your needs and situation, that you have the right level of care available now and in case you need it in the future, and that the village you choose is one where you can make the most of the Summerset life.

Above all, please come and see us in the sales office or the village once it is open. Have a chat to our team. We’re proud of what we offer, and we’re happy to share the Summerset feeling with you. We think it’s very special. And remember, there’s always the reassurance of our Summerset Sure guarantee. You have 90 days after you move in to be sure that your independent living unit or assisted living apartment is right for you — or we’ll refund your entry payment without deduction of the deferred management fee*.

Having helped thousands of people decide that Summerset is right for them and their family, we have some top pointers on how to make a decision you’re comfortable with: • Talk this over with people who care about you • Get independent advice from a lawyer, preferably one with experience in retirement villages, so that you fully understand your contract • Make a list of the things you’re looking for, now and in the years ahead

Some terms and conditions apply

Our villages VICTORIA

Oakleigh South 52 Golf Road, Oakleigh South, VIC 3167 1800 321 700

Cranbourne North 98 Mannavue Boulevard Cranbourne North, VIC 3977 03 7068 5642

Mernda 305 Bridge Inn Road Mernda, VIC 3754 1800 321 700

Mornington Woodbyne Crescent, Mornington VIC 3931 1800 321 700

Drysdale 145 Central Road, Drysdale, VIC 3754 1800 321 700

Torquay Corner Grossman and Briody Drive, Torquay, VIC 3228 1800 321 700 Chirnside Park 10 East Ridge Drive, Chirnside Park, VIC 3116 03 8777 4242

Mernda

MELBOURNE Torquay

Drysdale

Proposed future village

All sites correct as at August 2026. For all our Australian sites please visit www.summerset.com.au 32

Oakleigh South Cranbourne North

Melbourne

Open village

Chirnside Park

Mornington

NEW ZEALAND

Wellington • Summerset at Aotea

Northland • Summerset Mount Denby

• Summerset at the Course

Auckland • Summerset by the Park

• Summerset on the Coast

• Summerset Falls

• Summerset Waikanae

• Summerset Half Moon Bay

• Summerset Otaihanga

• Summerset at Heritage Park

• Summerset Cashmere Oaks

• Summerset at Karaka • Summerset Milldale • Summerset Shoal Bay • Summerset at Monterey Park

Marlborough • Summerset Blenheim Canterbury • Summerset at Avonhead

• Summerset Boulcott

• Summerset at Wigram

• Summerset on the Landing

• Summerset on Cavendish • Summerset Prebbleton • Summerset Rangiora • Summerset Rolleston

Nelson – Tasman • Summerset in the Sun

Otago • Summerset at Bishopscourt

• Summerset Richmond Ranges

• Summerset Mosgiel

• Summerset St Johns Waikato • Summerset by the Lake

Northland 1

• Summerset Cambridge • Summerset down the Lane

Auckland 8

• Summerset Rototuna Bay of Plenty • Summerset by the Dunes

Waikato

Bay of Plenty 2

• Summerset by the Sea • Summerset Rotorua

Taranaki 2

Hawke’s Bay • Summerset in the Bay

Hawke’s Bay 4

Manawatū – Wanganui 4

• Summerset Mission Hills • Summerset in the Orchard

Nelson – Tasman

• Summerset in the Vines

Wellington

• Summerset Palms

Marlborough

Taranaki • Summerset Mountain View • Summerset at Pohutukawa Place

Canterbury 5

Manawatū – Wanganui • Summerset by the Ranges • Summerset in the River City • Summerset Kelvin Grove • Summerset on Summerhill

Otago 1

See you soon AT SU M M ERS E T

1800 321 700 summerset.com.au

This brochure is produced using a Chain of Custody certified paper and printed with vegetable based inks because we care about the environment.

AS0001/AUG26