Management of Human Resources, 5e (Dessler et al.) Chapter 1 The Strategic Role of Human Resources Management 1) Human resources management refers to A) management techniques for controlling people at work. B) concepts and techniques used in leading people at work. C) the management of people in organizations. D) all managerial activities. E) concepts and techniques for organizing work activities. Answer: C Diff: 1 Page Ref: 2 Skill: Recall Objective: LO-1 Define human resources management and analyze the strategic significance of human resources management. 2) The knowledge, education, training, skills, and expertise of a firm's workers are known as A) management's philosophy. B) human capital. C) physical capital. D) production capital. E) cultural diversity. Answer: B Diff: 1 Page Ref: 2 Skill: Recall Objective: LO-1 Define human resources management and analyze the strategic significance of human resources management. 3) A company uses a system to measure the impact of human resources which balances measures relating to financial results, customers, internal business processes, and human capital management. This system is known as the HRIS. A) balanced scorecard B) Human Capital Index C) balanced strategy D) none of the above E) all of the above Answer: A Diff: 3 Page Ref: 8 Skill: Applied Objective: LO-2 Describe the two categories of activities required of HR managers and discuss examples of each.
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