SEPTEMBER 2021 NEWSLETTER | ISSUE 88
life at
St. Louis, Missouri
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WELCOME TO THE TEAM, FAIRMONT!
During the month of August, StoneCreek Living welcomed Fairmont Apartments in Evansville, Indiana to our managed portfolio. Fairmont provides an exceptional location right off of the Lloyds Expressway for residents who enjoy living near all of their favorite places. Fairmont is a pet-friendly community featuring one- and two-bedroom apartments. In addition, we welcomed Ashley Ile to our StoneCreek team.
Thank you to all of our team members who assisted in the process of onboarding Fairmont!
Welcome aboard team Fairmont!
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New Hires
Jeremiah Rose
Ashley Ile
Maintenance | Pointe on College
Leasing | Fairmont Apartments
Tracy Haefner Leasing | Grove at Kernersville
Sarah Hatfield Community Manager | Carriage Place
Toriano Mason Maintenance | Scandia
TURN
Has someone on your team gone above and beyond? Are you holding on to a resident email raving about one of your team members? Did you see a team member helping a resident when they thought no one was looking?
THEM IN !
WE WANT TO HEAR ABOUT IT! Email - kdement@stonecreekliving.com
Announcements Have an announcement you want to share? Wedding, baby, personal achievement?
WE WANT TO HEAR ABOUT IT! Email - kdement@stonecreekliving.com
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Please take a moment to rate us! CLICK HERE!
We want to hear from you!
Glass Door
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OPEN POSITIONS
It pays to refer! Ask your Manager for details! Maintenance Tech
Leasing Professional
Highgrove at Big Bend - St. Louis, Missouri Park Meadows - St. Louis, Missouri The Mint - St. Louis, Missouri Heatherton - St. Louis, Missouri Waterford Square - St. Louis, Missouri
Park Meadows - St. Louis, Missouri Taravue Park - St. Louis, Missouri Heatherton - St. Louis, Missouri
Maintenance Supervisor
Concord Square - Kansas City, Kansas Community Manager
Willows on Weidman - St. Louis, Missouri
BIRTHDAYS District at Tar River
Taravue Park
Aaron Green, 9/1
District at Cape
Zach Oppitz, 9/13 Lisa Branddum, 9/17
Heatherton Estates
Morgan Baker, 9/5
Willows on Weidman DeLaina Butler, 9/8
Highland Oaks Emani Hayes, 9/11
Autumn Graves, 9/17
Rockwood Springs Tracy Haefner, 9/24
from all of us!
Grove at Kernersville Ricky Pegese, 9/12
ANNIVERSARIES Thank you for all you do!
4 Years
Mitch Blaha | Pointe on College & District at Manhattan
Happy Work-iversary
3 Years
Kristina Emkow | Scandia Haley Meeks | District at Tar River 2 Years
Kyahna Santos | Grove at Kernersville Altonio Wright | Grove at Kernersville 1 Year
Briana Woodward | Waterford Square DeLaina Butler | Highgrove at Big Bend
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Check out our open positions. ask your community manager, ad, or dm for details on how you can earn by referring! check out our video <-thank you to all of our team members for making stonecreek the best place to work!
Online Reviews ★★★★★
SCANDIA Alex is great. She'll go to the ends of the earth to resolve your problem and answer your questions. A real gem.
★★★★★
WILLOW PARK I noticed a water circle in the ceiling and I knew it was a leak coming from somewhere, I called management and they got right on it.. Thx for the immediate response..
★★★★★
LEISURE LIVING Just move in to leisure living... I LOVE IT!!! The staff here is very professional yet compassionate to you as you move in. . The facilities are awsome. .the maintenance staff are knowledgeable and friendly and right there when you need them. They have a clubhouse I haven't taken advantage of... my neighbors are friendly and hospitable... this place does make every effort to make you feel comfortable and welcomed... Dana Peveler replied on Google Aug 02, 2021 12:02 PM (PST)
★★★★★
CHALET I lived here for 2 years. The location was great, close to work and right next to the park. Maintenance was great the first year but dipped during the second. Would recommend, a little higher in price than other places I was looking at but the location and amenities such as pool and weight room made it worth it.
★★★★★
HIGHLAND OAKS The manager was kind and caring. The community is clean and friendly. The staff is courteous and respectful of residents. I love to just walk around outside and enjoy nature.
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Backpack GIVEAWAY
SEPTEMBER 2021 NEWSLETTER | ISSUE 88
HOW TO OVERCOME RESIDENTS
NOT RENEWING
When looking at the top reasons a resident chooses not to renew their lease, there are no real surprises: rent increase, parking, neighbors, or apartment features such as appliances, carpeting or cabinets are all some usual suspects. But after evaluating the top five reasons, the top ten, and even the top twenty reasons, a pattern emerges. When a resident chooses to start looking elsewhere for a place to call home, the reasons fall into four main categories: • Value • Service • Comfort • Convenience
Value Let’s be real. No resident is truly shocked when they receive a lease renewal notice with a rent increase. Renters are conditioned to expect some kind of increase every year. The truth is that it’s not the dollars that get the resident riled up, it’s what they feel they are getting (or not getting) for those dollars. A $50 increase may as well be a $1000 increase if no one ever picks up the phone at the leasing office or it takes a week to get a routine service request completed. Serving the resident as though they are a member of an exclusive club rather than just a paying customer increases the value of their home exponentially. Service Think of the reasons why you like to take your friends to your “favorite” restaurant. Yes, it may have that divine dish, but when you really think about it, is the Southwest Chicken Chopped Salad honestly enough to bring you back again and again? Or is it the way your favorite server lights up when they see you, how they ask about your family, tell you a funny story and know your “usual” before you even have to say it? Residents want to feel confident that when something is promised, it will be delivered, and that every team member they encounter will be happy to help with anything they need. Even more, if team members can create relationships as the “Go-To” person for their residents, that confidence and comfort level will skyrocket. (“I don’t want to explain the crazy cat lady situation AGAIN! I just want to speak with Sue. She knows the history and can tell me what we do now.”) Comfort This is their home. They want to feel comfortable. They want to have pride in where they live. So, if a resident has lived there for more than 5 years and wants a small upgrade feature in their apartment check with your AD/DM. Maybe the bathroom light fixtures? Tear out those Hollywood lights, put in some cans. Is the oven ancient and continually needing service? You’d replace it during a turn anyway, so why not replace it now and show the resident you care about their comfort and their residency! Why not just make the effort and reinforce that pride? Convenience If it’s difficult to be a customer, most people will move on to where it’s easier. If noise issues or recurring pests are consistent problems, drop what you’re doing and fix it. When a resident signed their first lease with you, they were promising to abide by the rules of the community and pay their rent on time. In return, they understood that the community would provide consistent and responsive service. No one wants to have to leave three voice messages and send 5 emails in order to get a response to a question or ensure a service request will be addressed. “Ain’t nobody got time for that!” Resident portals with online service requests, online rent payments or extended office hours a couple of nights a week to accommodate a population who is working later and later hours – these are relatively easy adjustments that make life so much more convenient for residents.
When it comes to reasons for not renewing, more than two-thirds of those reasons are things the community team can influence. It’s a matter of thinking in terms of what matters most to residents and being willing to make it worth their hard earned dollars to stay.
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Scan Me
ADP TotalSource
If you feel exhausted from time to time, well, you’re not alone: On average, American adults feel tired three days a week, according to a survey of more than 1,000 people. And while healthy habits — like staying active, eating well, and getting enough sleep — are the most meaningful ways to boost your energy, it is possible to feel refreshed in a matter of minutes. And, no, we don’t mean by reaching for the nearest energy drink.
https://www.rallyhealth.com/mental-health/7-super-quick-ways-to-boost-your-energy
ADP TotalSource and Overview of Benefits: Our Employees Self Service Portal http://mylife-ts.adp.com/
Life Care and Life Mart: Discount programs and services for our employees, as part of our ADP Partnership. https://wl.lifecare.com/home
United Health Care: Our insurance benefits provider, where our employees can access benefit and claim info, etc. www.myuhc.com
Rally: Resources for our personnel to live healthy, active lifestyles. Employees are rewarded with incentives for remaining active, checking in and reporting their progress, etc. Some really nice items you can purchase from this site with the free “coins” you receive for being active, healthy and updating your information. There are also exclusive discount gift cards, etc. available through this site. www.rallyhealth.com
To access our full range of benefits and download handouts on each, visit our Benefit folder here: http://mylife-ts.adp.com/
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