Participation Feedback January - February 2016 Comments Cards* Number of responses Jan 16
Feb 16
Day Patient
0
0
Inpatient
2
6
Outpatient
0
0
Known to Inpatient and Day Services Family, carer or visitor
0
0
1
2
Staff / Volunteer
2
1
Not known
0
0
Total
5
9
Mar 16
Apr 16
May 16
Jun 16
Jul 16
Aug 16
Sep 16
Oct 16
Nov 16
Dec 16
*Comments cards do not require to be fully completed. Page 1 of 10
Question 1
Do you feel welcome every time you come in to the Hospice?
Feb-16
Jan-16
0
2
4 Never
6 Sometimes
8
10
Most of the time
12
14
Always
Question 2
Do you find the information provided to you about the hospice services and facilities helpful?
Feb-16
Jan-16
0
2
4 Never
6 Sometimes
8 Most of the time
10
12
14
Always
Page 2 of 10
Question 3
Have you been cared for with dignity and respect?
Feb-16
Jan-16
0
2
4 Never
6 Sometimes
8
10
Most of the time
12
14
Always
Question 4
Do we involve you as much as you would like in decisions about your care?
Feb-16
Jan-16
0
2
4 Never
6 Sometimes
8
10
Most of the time
12
14
Always
Page 3 of 10
Question 5
Have we been able to support you in managing your symptoms?
Feb-16
Jan-16
0
2
4 Never
6
8
Sometimes
10
Most of the time
12
14
Always
Question 6
Do you feel you have had opportunities to discuss wishes, hopes and fears for the future?
Feb-16
Jan-16
0
2
4 Never
6 Sometimes
8 Most of the time
10
12
14
Always
Page 4 of 10
Question 7
Do we provide enough support for family members and friends who care for you?
Feb-16
Jan-16
0
2
4
6
Never
Sometimes
8
10
Most of the Time
12
14
Always
Question 8
Do you think the hospice maintains a clean environment?
Jan-16
0
2
4
6
Never
Sometimes
8
10
Most of the Time
12
14
Always
Page 5 of 10
Question 9
Do you think the food and drink provided is of good quality?
Feb-16
Jan-16
0
2
4 Never
6 Sometimes
8 Most of the time
10
12
14
Always
Page 6 of 10
Question 10
Were you able to get a drink or a snack of your choice when you wanted?
Feb-16
Jan-16
0
2
Never
4
Sometimes
6
Most of the time
8
10
12
14
Always
Page 7 of 10
Do you have any comments you wish to make about the quality of staff who work in the Hospice? Date Feb ‘16
Comment from: Family member
Family member
Feedback: You said The staff at the Hospice are all very lovely, incredibly professional but also approachable. The level of care my sister received was outstanding The staff were very caring and showed such compassion. I was very impressed by the care my brother received and by the way we also felt cared for by the staff.
Action: We Did Thank you for such positive feedback. We are delighted that you have found the team have been professional and caring.
Do you have any comments you wish to make about the quality of leadership and management of the Hospice? Date Feb ‘16
Comment from:
Feedback: You said The Hospice is managed perfectly. I have nothing but praise for your services. The Hospice seemed very well managed and provided an excellent level of end of life care. For my brother – a huge contrast to a busy hospital ward.
Action: We Did Thank you for your highly complementary comments.
Inpatient
Feedback: You said Showers have been hot or cold; No heating for 4 days. Food is not always hot, especially at lunchtime.
Staff
Is it possible for a donation box to go into the Dunsyre Room, as a few
Action: We Did We were very disappointed to receive this feedback. We will review the issues raised and endeavour to address them as a priority. We are grateful to staff member for
Family member Family member
Any further comments: Date Feb ‘16
Comment from:
Page 8 of 10
relatives have offered me money for using the facilities? I have explained that it is free but they insisted so I explained to them that there is a donation box at reception.
Family member
Inpatient
There are insufficient words to describe how well you cared for my sister in her final days and the support you gave to our family. Thank you. Keep doing what you do – we were so grateful to be able to spend time with my brother, in the last week of his life, in such a caring environment. Thank you from us all. First impression excellent.
Inpatient
Food good; no complaints but boil wash socks.
Inpatient
Tranquil; I am very contented.
Inpatient
No complaints; food good. Nurses excellent.
Inpatient
Well looked after. Staff good.
Inpatient
Spacious and quiet; food splendid but small quantities.
Inpatient
passing on this request. Our hospitality strategy aims to provide warm welcoming and relaxed environments for our patients and families. The facilities in the hospitality rooms are provided free of charge and we do not wish for anyone to feel in any way pressurised into making a donation. Our fund-raising team are always happy however to discuss different ways you can support the hospice if you wish to. We are very pleased that we were able to help you all through this difficult time.
Page 9 of 10
Social Media Feedback Received Date Feb ‘16
You said Well done and thank you. St Columba’s Hospice is a wonderful place with nurses and volunteers who gave my mum so much care and comfort in the last weeks of her life, your dedication is to be applauded. The Hospice does so much for people and I know through personal experience that the staff are amazing and were so kind to me when my mum was in there so thank you. Definitely is a home from home not just for patients but for the families too. It has the most compassionate supportive staff I have ever met. Words cannot express how this place makes me feel. I think it is the most peaceful place I have ever been in, their quiet room is beautiful.
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