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Casey resident Jillian Nambu, a mother of three, is shocked to learn that she has been placed under an Unreasonable Complainant Conduct (UCC) Register. (Stewart Chambers: 494114)
Complaint clash By Violet Li A Casey ratepayer says she was shocked and distressed to learn she had been placed on the City of Casey’s Unreasonable Complainant Conduct (UCC) Register after sending no more than five emails to councillors and executives within a week. Jillian Nambu, a mother of three, had raised
concerns about council meeting processes, youth services, and community participation. She said she cried for two days upon receiving a letter from the Council that labelled her behaviour “unreasonable”, citing persistent contact with multiple councillors and demands for changes to procedures. Nambu questioned the fairness of the decision and whether it was meant to discourage residents
Thinking of
Selling?
from contacting councillors directly. She also challenged the Council’s interpretation of “unreasonable” conduct, arguing she was simply advocating for issues that matter to the community. Under the UCC policy, the Council can restrict how residents engage with staff and elected representatives. Ms Nambu is now calling for a review of the
policy before its scheduled 2028 review. City of Casey said it cannot comment on individual cases but stated that the policy is designed to protect staff and resources. The UCC Register is reviewed annually, but the number of residents currently on it remains undisclosed.
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