VOLUME 25, NUMBER 9, 0834-2010
SEPTEMBER 2010
IN THIS ISSUE:
• Social media tips • Health and wellness • Evolution of education
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Contents IN THIS ISSUE Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Printed by: British Group of Companies Layout: Roxanne Abbott
ST. JOHN’S BOARD OF TRADE EXECUTIVE Derek Sullivan Jo Mark Zurel Steve Power Denis Mahoney Bruce Templeton Sherry Walsh
COVER STORY
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CHAIR’S MESSAGE FEATURES
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KEEPING CURRENT MEMBERSHIP
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Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Secretary-Treasurer
BOARD OF DIRECTORS Keith Healey Kim Keating Jerry Kirkland Jeff LeDrew Margot Bruce O’Connell Brenda O’Reilly Celina Stoyles
STAFF Nancy Healey Jennifer Ryan Lori Coleman Margie Davis Craig Ennis Wanda Palmer Sherry Ryan
Chief Executive Officer Controller Business Affairs Manager Sales Manager Vice President of Policy and Communications Events Marketer & Administrative Coordinator Member Relations Administrator
St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca
Business News
September 2010
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Cover Story education meets industry As oceans and marine companies adjust to change, so does the Fisheries and Marine Institute
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Photo credit: Marine Institute
he oceans and marine sector is constantly growing, changing and evolving, with new challenges and goals always on the horizon. As a leading post-secondary institution in this field, the Fisheries and Marine Institute (MI) of Memorial University of Newfoundland must also make adjustments in preparing professionals for careers in these exciting and budding industries. “A primary goal of the Marine Institute has always been to meet the needs of our industry partners by preparing workers for these industries through classroom and hands-on experience, including the use of world-class facilities such as a full-motion,
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full-mission ship bridge simulator and one of the biggest flume tanks in the world,” said Dr. Peter Fisher, Head of Academic and Student Affairs, MI. “As the industries change and progress, we also have to adjust to ensure our students are in position to make a meaningful contribution in their field and lead future developments in this sector.” Since 1964, MI has offered a variety of programs that reward graduates with bachelor degrees, advanced diplomas, diplomas and certificates before sending them to work both on land and at sea. MI makes adjustments in its curriculum and structure to best meet the needs of its students and industry partners, much the same way companies in this sector finetune their businesses to correspond with the latest industry developments. “One way we have responded to industry needs is through the development of our master’s programs,” said Dr. Fisher. “We found that professionals already working in the oceans and marine industries were looking for ways to advance their careers through education. Our master’s programs are designed to further these individuals’ opportunities for advancement and promotion.” Currently, the Marine Institute offers three master’s degrees: • Master of Marine Studies (Fisheries Resource Management) (MMS) • Master of Maritime Management (MMM) • Master of Technology Management (MTM) The Master of Maritime Studies enhances career progression by helping professionals develop skills that are essential to the management of fisheries resources. The program provides an understanding of relevant concepts in biology, economics and business, as well as fisheries policy and planning. The MMS is applicable to all aspects of the industry and the knowledge gained through this program benefits resource managers working locally, nationally and internationally. The Master of Maritime Management provides students with a wide-ranging September 2010
understanding of the structure and operation of organizations and the factors that influence how maritime-based organizations make business decisions. The MMM helps develop an understanding of the nature of technical operations and the factors that have an impact on their success. The Master of Technology Management allows students to acquire the knowledge and skills necessary to become effective managers of complex technical operations. The first of its kind in Canada, this program provides educational and career enhancement opportunities for busy, working professionals. The program develops the skills to manage the challenges and dynamics of industries driven by technological innovation and to think strategically about issues that encompass the management of technology. Combined with MI’s programs, research and expertise in remotely operated vehicles, ocean mapping, smart ocean sensors, aquaculture, ocean observation and harsh weather/conditions simulation, the trio of master’s degrees further situate MI as a key contributor to the development and growth of the oceans and marine economy in Newfoundland and Labrador. “There remains a lot of untapped potential in the oceans and marine sector, and the addition of these new programs is a step toward unlocking the possibilities that exists in these industries,” Dr. Fisher said. “These are innovative programs that meet current industry demands and position our students for fulfilling careers after graduation. These additions allow the Marine Institute to offer a broader scope of programs that help build Newfoundland and Labrador’s expertise in the oceans and marine sector.” The Marine Institute is Canada’s largest and most comprehensive centre for education, applied research and industry training for the oceans industries. Contact Office of Student Recruitment at 709 778 0543 or visit www.whereyouwanttobe.ca
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Chair’s Message learning and interaction September brings upon us a return to our regular schedules
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t also brings us a look at a new year of sorts – the school year. In my business life, the calendar turning to September is a clear signal that things are about to get much busier again, after some slower days of summer. It also makes me stop to think about what I’ve learned and what I need to learn to stay ahead of the game. Education, training and HR are our competitive advantage. They are our sustainable economy. They are our path to prosperity. Every advance that humans have made throughout history has, at its origins, been rooted in learning and interaction. “Education is not the filling of a pail, but the lighting of a fire.” The poet W. B. Yeats teaches us a lesson about our attitude towards education with this quote. Looking at training, from a business perspective, isn’t just about finding a keen employee and saying ‘they should know this, put them on that course.’ It’s about motivation that helps them reach personal goals and enables them to contribute more positively to your organization. I like the analogy Yeats uses, because a pail is a finite space whereas a fire, properly tended, has no limit to how far it can reach or how brightly it can burn. Passion within a person is the same. It’s something I look for in the people I associate with, whether at work or in my volunteer life. “The world does not pay for what a person knows. But it pays for what a person does with what he knows.” If another British author, Laurence Lee, had not said this, someone else would have. College of the North Atlantic has been operating in Qatar for quite some time now. Cynics probably thought of this as an experiment that had a high likelihood of failure when it opened in the Middle East in September of 2002. But with over 400 faculty, more than 2300 students, and a growing number of alumni due in no small part to a record graduating class this year, Newfoundland and Labrador is getting Business News
Chair, Derek Sullivan
paid for what it knows and what it does. Education and training has become an export opportunity for CNA in Qatar. The 1000+ international students at MUN are an opportunity that has come to our shores. Part of the Board of Trade’s advocacy work focuses on immigration issues. In fact, we just made a submission to Citizenship and Immigration Canada, at their request, on how our national system should support our economy and the people who come to this country from outside. The impacts of international students right now is significant; imagine the impact if we taught them here then kept them here.
“Education, training and HR are our competitive advantage. They are our sustainable economy. They are our path to prosperity. Every advance that humans have made throughout history has, at its origins, been rooted in learning and interaction.” September 2010
Our private system is also contributing to the development of our workforce. The introduction of new programs that respond to the job market ensure that our economy’s needs are met and that we have a sustainable, trained workforce. Our private colleges have local reach with operations across the province, but have even branched out to new markets in places like China, where our skills and expertise in knowledge creation and sharing are in demand. The opportunities to refine, package and sell education and training are phenomenal and, if we keep investing in these areas, fully renewable. Each part of our education and training system has something to offer local and international students, and those with a thirst for knowledge at home and abroad. The offerings are being harnessed by entrepreneurs and those with entrepreneurial spirit. Education and economics, training and trade, human resources and hard-nosed business deals. Concepts that can and should work together. Let me finish with this: teachers show up in formal classroom settings and outside, and they make long-lasting and far-reaching impacts. Someone is learning from you right now, and your influence may continue long beyond the short bit of advice you give today. Learning and teaching are 24/7/365 efforts. Now might be the time to review what you’re doing to learn and to teach. With the school year just starting up, it is a good time to look at what you and your colleagues are doing to stay ahead of the competition. Human resources will always put you ahead of the curve. The education and training of your people can put you on top. The resources are out there for you to find. Sincerely, Derek Sullivan
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Feature consumers choose Can you afford to ignore social media?
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n light of the news that Facebook surpassed 500 million users in July, the short answer is no. A few short years ago if your company had a product or service to sell, getting the message out to potential clients was a nobrainer. Produce an ad and blast it out to as many media outlets as you could afford to. This form of interruption marketing, however effective, was inherently flawed in that it relied on capturing your attention when you weren’t looking. Something like running up behind you and shouting a message in your ear; sure, you hear the message, but you don’t appreciate the delivery. Today, consumers have more ways to tune out your message than ever before. We watch commercial-free TV when we want thanks to PVRs, we get our news in one page segments that we select on the Internet and we listen to commercialfree satellite radio, to name a few. The tides have turned. No longer is a message guaranteed to reach a consumer just because it is out there, instead consumers now choose how and by whom they want to be marketed to – and that is where social media comes in. Social media is, in a nutshell, the most effective way to share information amongst a permission-based audience ever created, and that is why it is not going away. It turns out that consumers love being in control of their eye space. They choose the brands, businesses and causes they want to follow and then they tell all their friends about it. Facebook, Twitter and other social media applications make it incredibly easy, often with just one click, to share both the positive and negative experiences consumers encounter. Ease of operation is one reason social media has been so readily embraced by the general public; add the powerful feeling that your opinion matters and you start to see why social media cannot be ignored. If you have a product or service to sell, you need to educate yourself and your company about social media because, like 4
Alison Stoodley it or not, it can have an enormous impact on your bottom line. The task doesn’t have to be overwhelming. There are companies out there that have done a lot of the work for you, so take advantage of any seminars, workshops and articles you can find to become informed. Here is a five step plan to get you started: 1. Educate yourself on the social media tools available - there are thousands of articles written that break down each tool in palatable bites for everyone from newbies to seasoned techies – Google is your friend. There are also consultants, workshops, seminars and one-on-one training available in your area, should these be better options for your company.
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2. Set social media goals for your company and create a strategy that will ensure your social media presence stays in line with those goals. 3. Assign key people in your organization to manage and nurture your social media. Tip: the best people for the job are good writers and communicators, not good computer or technical people. 4. Start implementing your social media tools one at a time. Become familiar with each environment and then add another. 5. Be consistent. You cannot create a measurable result with a willy-nilly social media campaign. Engaging content, delivered on a regular basis, builds trust and brand loyalty and will pay off over time when your customers are asked for a referral in your industry. Alison Stoodley is the owner of Social Media Management, a marketing and training company that helps businesses take advantage of permission based email and social media marketing tools while cutting costs and increasing their audience. If you have questions regarding social media or are interested in a consultation, group or individual training, please contact Alison by phone: 709-740-4910, email: alisonstoodley@gmail.com, or on Facebook: http://www.facebook.com/ AlisonStoodleyEnterprises.
Business News
Feature health priorities Sick of absenteeism?
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or the average person, 11.5 days may not seem like a lot of time; but for an employer it is a significant number. Believe it or not, 11.5 is the average annual number of sick days for workers in Newfoundland. In 2009, Newfoundland had the second highest annual absence rates in Canada and it is not hard to see why employers are feeling the strain. Human resource departments, both large and small, are stepping up to analyze reasons for the issue, as well as identifying solutions before the issue becomes a big problem. Many companies see the value in a proactive versus a reactive focus and employee health is just another area in which these words of wisdom can be applied.
The problem The problems caused by absenteeism can be expansive and expensive. Direct salary costs are just the tip of the iceberg. The volume of work causally related to sick days (e.g. tracking days absent, collecting and verifying doctor’s notes, etc.) causes internal congestion while negative perceptions regarding co-workers can present themselves, slowing down productivity and lowering overall morale.
The reality Everyone knows that absenteeism is a waste of employer dollars, but there has been rising concern about “presenteeism.� Presenteeism involves an employee coming to work despite obvious sickness, performing at a clearly diminished capacity, causing co-workers to become infected by contagious viruses and often, taking an additional sick day because they have not recovered. While many employees feel a duty to report to work, the reality is that presenteeism likely increases overall absenteeism.
The solution Promoting health tests and making them convenient allows employers to demonstrate to employees that their health is among the top of the priority list. It can be easy to fall into a pattern of ignoring Business News
Cheryl Laham and Jennifer Gibbons your health, but it can be just as easy to have a cholesterol screening from behind your desk or have a blood pressure test on your lunch break. More and more, employers are recognizing the benefit of health and wellness among employees, but the astute manager recognizes the importance of prevention and detection rather than simply recovery. Some employers may feel that the cost of employee wellness programs is prohibitively expensive. However, when compared to the costs of absenteeism, wellness programs are likely the more advantageous route. The biggest hurdle is finding creative, enjoyable, or truly beneficial activities that employees will become involved in. Healthy eating programs and stop-smoking programs are the standard in most offices and while they are very important, how many individuals actually take part? The biggest downfall of any health and wellness program is when the activities presented fail to capture the interest of the targeted employees. The program itself is then deemed to be a failure when in actuality it was the September 2010
combination of services offered. In-office flu shot clinics, cholesterol and blood pressure checks, and frequent yet short stress management workshops are some practical and convenient steps on the road to a healthy work environment and reduced rates of absenteeism. Cheryl Laham, B.Comm. (Co-op), is Human Resources Director at CareGivers Inc. Jennifer Gibbons, B.N., is a Registered Nurse and Director of Quality and Clinical Care at CareGivers Inc. For more information visit www.caregiversnl.com or email info@caregiversnl.com
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Feature gis usage growing Considering a career or career change – GIS may be right for you!
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or many who read this article, the acronym GIS may be an unfamiliar term or reference as it is not often used outside of the experience of those directly involved in its profession, application or associated technologies. What then, is GIS? This is probably the most frequent question posed to those in the GIS or Geographic Information Systems field and is probably the hardest to answer in a succinct and clear manner. GIS is a technological discipline that incorporates geographical features with tabular data in order to map, analyze, and assess real-world problems. The key to this technology is geography; this means that the information or data as it’s referred to (or at least some portion of the data) is spatial, in other words, data that is in some way referenced to locations on the earth. The simplest way to illustrate this would be to say that any time we use a map to plan a road trip, to locate a town or city or a hotel, or some local or distant attraction, we are using GIS. If our destination is ultimately a theme park for example and we want to choose a hotel that is closest to the park, we have just performed a spatial analysis (albeit a manual analysis) of the basic GIS information provided by our map. Today, if you use Google Earth, Google Maps or Bing Maps, you’re using a simple but more modern form of GIS. This then is a very simple and basic use of GIS. Prior to the development of modern computing platforms and specialized GIS software applications, geospatial analysis was a time consuming and labour intensive exercise. An example of this was the first truly meaningful exercise undertaken by Dr. John Snow of London, England in 1854. Dr. Snow plotted a cholera outbreak on a cartographic map of the city by using points to represent the locations of individual cases and clustered outbreaks. His study of the distribution of cholera led to the source of the disease, a contaminated 6
Cliff Roberts water pump which was subsequently disconnected, thus terminating the outbreak and saving countless thousands of lives. While the basic elements of topography and theme existed previously in cartography, the John Snow map was unique, using cartographic methods not only to depict but also to analyze clusters of geographically dependent phenomena for the first time. The year 1962 saw the development of the world’s first true operational GIS in Ottawa, Canada by the federal Department of Forestry and Rural Development called the “Canada Geographic Information System”. In 1964, Howard T. Fisher formed the Laboratory for Computer Graphics and Spatial Analysis at the Harvard Graduate School of Design where a number of important theoretical concepts in spatial data handling were developed. By the 1970s seminal software code and systems were distributed which served as literal and inspirational sources for subsequent commercial development to universities, research centers, and corporations worldwide. By the early 1980s, commercial developers and vendors September 2010
of GIS software began to emerge and by the later 1980s and 1990s industry growth was spurred on by the growing use of GIS on UNIX workstations and the personal computer. By the end of the 20th century, the rapid growth in various systems had been consolidated and standardized on relatively few platforms, and users were beginning to export the concept of viewing GIS data over the Internet, requiring new data format and transfer standards which are commonplace today. As a result, the adoption and use of GIS has become an indispensible aspect of analytical planning processes in virtually every industry sector and consequently created an intense demand for skilled GIS professionals across all industry sectors and market verticals. Common areas of GIS career or occupational specialization are: healthcare management and delivery, oil & gas exploration, scientific investigation, resource management, asset management, archaeology, environmental impact assessment, urban planning, cartography, criminology, geographic history, marketing, logistics, and prospecting activity mapping to name just a few. According to The Fleming Geomatics Institute in Lindsay, Ontario, graduates of all programs consistently experience an employment rate over 90 per cent typically within the first to third month after graduation. Considering a career change for yourself or perhaps you want to influence a career choice for your soon to graduate son or daughter? A career in GIS may be the right choice for today and for well into the future. Cliff Roberts is Business Advisor with Integrated Informatics. Visit them online at www.integrated-informatics.com.
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Feature poor to prosperous How education at Memorial helped catapult Newfoundland and Labrador into economic and educational victory By Heidi Wicks
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rom one-room schoolhouses to virtual classrooms, performance levels in education in Newfoundland and Labrador have gone from dismal to a pool of some of the highest ranked students in the world. Historically, our educational outcomes seem to have been directly correlated with our economic standing in relation to the rest of Canada. But in recent years we have catapulted to the forefront of our country’s economy. Smallwood’s initiative to turn Memorial College on Parade Street into a university in 1949 pinpoints a critical advancement in education in this province. Initially, the university consisted solely of the Faculty of Education. Memorial has since grown into the largest university in Atlantic Canada, with 17,500 students, and continues to play a plum role in Newfoundland and Labrador’s presence on the global platform. Many believe that Smallwood’s vision of a more sophisticated Newfoundland instilled a confidence and hope in his generation. This pride and determination to strive for a better future may be the guts that propelled our province to its current position on the Canadian and world stage. Dr. Gerald Galway (Faculty of Education), is the author of an upcoming book, “Pathways to a Learning Society,” which explores the province’s transformation in standardized testing in schools and how it has gone from dismal to wildly impressive. An excerpt from a chapter titled, The transformation of a fishing society, reads, “By any account, in 1949, relative to most of its sister provinces, the education system in Newfoundland was underdeveloped, poorly-resourced, regionally disparate and inaccessible to many citizens (Rowe, 1964).” 8
Photo credit: Carolyn Hawkins, Memorial University
Dr. Gerald Galway stands in front of the history panels displayed in the Faculty of Education building at MUN Dr. Galway and Dr. David Dibbon (Dean, Faculty of Education), along with co-editor Dr. Ken Stevens, argue that the development of education in Newfoundland was repressed by early foreign-imposed restrictions, government instability, economic uncertainty and religious segregation. “It’s little wonder why the people of Newfoundland have never been quite sure where the province stood relative to the rest of Canada,” Dr. Galway said. “In 1992 we commissioned a royal commission to examine that very question. Where the people of Newfoundland and Labrador have been lauded for their resilience and perseverance, the notion that the province has held a form of ‘second-class’ status within Canada is not an uncommon belief.” Dr. Galway was hired by the Department of Education fresh from classroom teaching in 1990. As an achievementmonitoring consultant, he measured performance levels for students in this province compared to students across the country. At that time, schools across the country used the Canadian Basic Testing Standards (CBTS) system. “The most interesting aspect is that just three to four decades ago our students September 2010
were performing at a level that was unequivocally the lowest performing province in the country,” he said. “There weren’t many comparators, and despite the CBTS system’s flaws and criticisms, it was a good – if harsh – indicator of how we measured up against the rest of the country.” This form of large-scale standardized testing has since been replaced with provincial criterion-referenced tests where students’ performance levels are measured against learning outcomes, linked to each province’s curriculum. But other tests, such as the Program of International Student Achievement (PISA), still enable comparisons to be made across countries and provinces. A 2006 PISA study measured the capabilities of 15-year-olds from 57 countries in the areas of science, math and reading. If Newfoundland and Labrador were compared as a country, it would place 9th in the world in science. Among provinces, only four were ranked ahead: Alberta, British Columbia, Ontario and Quebec. Canada placed third in the world. “I think the normal order of things is changing,” said Dr. Galway. “When we continued on next page... Business News
Feature MYX ...continued from page 8 have simple things that we couldn’t do before – like cutting school fees, making text books available for free to all students, investing in Phys Ed equipment and the healthy living program, anti-bullying… teachers have just received a reasonably good contract negotiation, the tuition freeze...all of these things are part of this shift to a better-educated province. And of course, Memorial has been central to that shift.” A 1968 Evening Telegram editorial by Ray Guy stated, “Newfoundlanders, what are we? We’re slobbering idiots, slack jawed simpletons, rustic fish billies living in dogpatch-on-the-rocks, lower than lower Slobvians, the laughing stock and ‘white trash’ of Canada. Why one province should have become the object of scorn and derision of the other nine is a mystery to us…if the fad for ridiculing all things Newfoundland continues, it could leave a scar that will take a long time to heal.” In 2010, Newfoundland and Labrador is stronger economically, educationally, and socially than ever before. The day has come when those old scars have begun to heal. For more info on the 2006 PISA study: http://www.cmec.ca/Programs/assessment/ interstudent/pisa2006/Documents/ Pisa2006.en.pdf
MEETING TIPS A Firm Hand
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sk any manager what their number one frustration is and they’ll quickly tell you: Meetings! It’s surprising, really, how much people dislike them. Meetings provide an opportunity to join a group of peers, usually in a friendly place, usually with a free coffee and a muffin, and time out to talk about important business issues. But still, the story rarely changes: Managers cite too many meetings as the bane of their professional existence. Often, the blame must rest with the meeting chair. Most have been pushed into the role unwillingly and then show their reluctance through weak management at the boardroom table. If you’ve ever attended a poorly managed meeting, you’ll likely agree participants resent a weak chairperson. They rightfully expect tight control, focused discussions, clear results, and a firm handle on wayward participants.
If you chair meetings and you’ve noticed participation and energy in your recent sessions declining, reflect on your effectiveness as chair. A little shake-up on your end might be the only adjustment you need.
To be effective, meeting chairpersons should: Take control from the beginning. Upon scheduling a meeting, send a calendar invitation, attach a detailed agenda, and contact anyone who will have a special role to play at the session. Firmly watch the clock. Start on time, end on time, and manage the minutes in between judiciously. Show flexibility. While prepared agendas are useful, important discussions can arise and as the meeting chair, you must be wise enough to recognize when it’s necessary to stray from the prescribed format. Deter side-trackers. Participants who talk too much, interrupt too much, joke too much, or distract others, need to understand (and be told) the value of everyone’s time and the need for progress. Follow up. The measure of a good meeting is the progress that emerges from it. Participants need to be reminded of the actions required of them and should be held responsible for getting them done – on time. These tips are brought to you by Myx Meeting Centre, the province’s first and only centre designed specifically to host meetings, workshops and boutique conferences. Have a question about your next meeting? Email gina@myxmeetings.com.
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Gardiner Centre Connects virtual harassment Harassment within the workforce creates a toxic work environment and is a significant negative event for individuals.
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he Canadian Human Rights Commission defines harassment as “any unwanted physical or verbal conduct that offends or humiliates you.” Legally, harassment includes sexual harassment, bullying, threatening, intimidation, racist or other derogatory remarks, offensive photos/posters/ jokes, and physical or sexual assault. Experiencing harassment can impact: psychological health (post-traumatic stress disorder, anxiety, fear, stress), somatic (illness/diminished health, sleep disturbances, difficulties eating), and job-related outcomes (decreased job satisfaction, organizational commitment or performance). To examine whether the virtuality of email and instant messaging used for nonsexual harassment impacts the outcomes of harassment on the individual, a study of 492 participants was completed. The study showed that when communication is via computer (virtual), characteristics such as media richness, anonymity of sender, and location of the communication become relevant. Media richness is how well the subtleties of the message are conveyed. Rich media allow the communicator to portray emotions and contextual cues; whereas very lean media only convey text messages. Anonymity is the extent to which the harasser’s identity is concealed (e.g., the use of a fake email account). The location of receiving the harassing messages relates to whether the harassing message is received outside of work or in the workplace. If the “safe” retreat of home is no longer safe from workplace harassment, then the victim may have fewer options to escape the harassment. When examining the prevalence of non-sexual harassment, it was apparent that individuals were more likely to have 10
Dr. Dianne Ford, Faculty of Business Administration experienced virtual harassment than faceto-face. The study showed that 63 per cent had never experienced face-to-face non-sexual harassment compared to 42 per cent when considering virtual non-sexual harassment. Experiencing non-sexual harassment (both face-to-face and virtual) was found to increase the likelihood that individuals experienced fear of non-sexual harassment within the workplace. This increased fear of non-sexual harassment was found to increase anger, hostility and worsen general health for the individual victim. The media characteristics of the harassing messages were found to have additional impact on the individual. The richer the message, anonymity, and whether the individual received the message outside of the workplace were also associated with more fear, anger, hostility and worse general health. Finally, the organizational impact of these effects was examined by looking at the victim’s levels of job engagement and organizational engagement. Engagement, when an individual becomes fully involved with their job or organization, is related to higher performance and commitment. September 2010
This study confirmed that when individuals have worse general health, they experience lower engagement (both organizational engagement and job engagement). Thus, non-sexual harassment (both face-to-face and virtual) can impact individual and organizational outcomes. These results suggest that it is very important to also consider virtual harassment when developing and implementing harassment policies, since it appears that virtual non-sexual harassment is slightly more prevalent than face-toface harassment and the nature of the media amplifies the negative impacts on the victim. If the harassing messages are anonymous, rich in context cues, and/or read outside of the workplace, then that further amplifies the fear that individuals experience. Given the increased use of blackberries, texting and web notebooks, there is an increased likelihood that individuals may receive harassing emails outside of the organizational walls. While many organizations have an acceptable computer usage policy, leaders may also want to explicitly link these policies to their harassment and discrimination policies to protect their employees. Employers should also consider offering employee assistance and counseling to individuals to aide them in dealing with harassing emails. Dr. Dianne Ford is an associate professor of organizational behavior and management information systems in the Faculty of Business Administration at Memorial University. Her research interests include knowledge management, perceived value of knowledge, crosscultural issues in management, organizational culture, trust, engagement, and virtual harassment. Connect with the Faculty of Business Administration at gardinercentre@ mun.ca and let us know what steps your organization has taken to combat workplace harassment.
Business News
Feature learning for life Educating employees on health and safety
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eptember is a time for students, young and old, throughout our province to head back to school. For those of us at work, we too should get back to learning as our employees return from some much deserved time off. Summer, because of vacation schedules and days off, is a busy time for many. We function with minimal staff that often results in employee training being something we put on hold. So in September, just as our students get back to the books, we too need to do the same. We go to work each day to earn a living to do the things we enjoy, however it is also a place where injury and loss can occur. Keeping our workplaces healthy and safe comes down to some very basic principles. If we can identify all the hazards that exist in our workplace, eliminate those we can get rid of, and effectively control those that remain, we will have a safe workplace. The difficulty is often in recognizing all our hazards (they’re not always that easy to find) and in ensuring our controls are effective enough. Although we have countless examples of ways to control hazards, employee training is one of the most common and most effective. Depending on the type of hazard information that needs to be communicated, we may choose very different methods to deliver it. For a specific task or job, a team safety meeting or tool box talk may be sufficient. For new hire employees, a more detailed formal orientation may be required. Depending on special compliance concerns (confined space, working at height, lockout, working with mobile equipment, chemicals, first aid, etc.) a more formal training program is required to cover all relevant information and standards. If there is a process or procedural change within the workplace, employers may want to send out emails to all employees notifying them of the change or hold a workplace safety-wide stand down; again depending on the seriousness and potential severity of that change. As you can see, there is no hard and fast rule about what type of training is
Business News
Christina Marshall appropriate in any given situation. You need to look at the issue, consult with the relevant legislation, ask questions of industry professionals, and do your homework. Ignorance is no excuse when it comes to due diligence. The final step in the process is equally important: document, document, document! Whether it is a tool box talk, safety meeting, or formal training program, ensure you keep necessary records of all training sessions held, that include dates, time, who attended, and topics discussed as well as all certificates of completion. It is often overlooked, but a critical piece of the employer’s due diligence.
Here are a few other proactive things to consider to get your workplace back in learning mode: During safety meetings and tool box talks take time to review standard operating procedures and job safety analysis (JSA). It gives employees a chance to refresh their protocols and important facets of the job that may have been forgotten over the holiday period. Occupational Health and Safety (OHS) committees and supervisors should review corporate training needs and check if there are any new courses required or if staff is due for refresher training. OHS notice boards could be given a second look to ensure all necessary information is still posted and that any outof-date information is removed with new, current data added. If employers are conducting internal training, this is a great month to take a look at their curriculum to see if it needs updating or replacement. With a summer of vacation behind us and the lazy, hazy, crazy days of summer winding down, this is a very important time to get back to training. No matter if you are a student at school or a student at work; learning is critical. Let’s all do our part this September to ensure we learn for life. Christina Marshall, CRSP, is Manager of Occupational Health and Safety with Safety Services Newfoundland Labrador.
Invest in Tomorrow. Practice Safety Today. Providing quality, professional safety training for over 40 years. Occupational Health and Safety ~ Driver Education ~ Motorcycle Training
1076 Topsail Road Mount Pearl, NL A1N 5E7 Phone: (709) 754-0210 Fax: (709) 754-0010 Email: info@safetyservicesnl.ca Website: www.safetyservicesnl.ca
Come join us at our annual provincial Health and Safety Conference October 27 – 29, 2010 at the Holiday Inn, St. John’s September 2010
11
Keeping Current around the board
L-R: Betty Gill from P.F. Collins, Lewis Stoyles from Payline Financial, Randy Murphy from Hurricane Industrial and Sylvia Harnett from National Leasing Group enjoy an afternoon business mixer hosted by Duck on Water.
L-R: Board of Trade member Katie from the Resource Centre for the Arts, Board staff member Jennifer and hostess from Duck on Water enjoy some delicious cuisine at a business mixer, hosted by the contemporary restaurant and bar, located at 195 Water Street. 12
September 2010
Business News
Keeping Current around the board ICD launches provincial affiliate
The St. John’s Board of Trade would like to welcome Jennifer Ryan to the team. As Controller, Jennifer is responsible for the day-to-day accounting activities of the organization and the monthly financial reporting to the Board Executive. Welcome Jennifer!
Business News
Honourable Rob Merrifield, Minister of State for Transport, addressed members of the St. John’s Board of Trade at a luncheon on Tuesday, August 10. The Minister, speaking on Marine Atlantic, promised two new vessels arriving next year that will increase capacity by 40 per cent.
September 2010
The Institute of Corporate Directors (ICD) is pleased to announce the launch of the ICD Newfoundland and Labrador Affiliate to support company boards and directors that play a key role in the business community. “Newfoundland and Labrador has a long history of producing outstanding business people and it is nice to formally bring together the many Corporate Directors we have in this province,” says Brian Groves, Chair of the Affiliate. “This new affiliate will provide local directors with opportunities for learning, networking and building a community in Newfoundland and Labrador.” The Institute of Corporate Directors (ICD) is a not-for-profit, member-based, professional association representing Canadian directors and boards in the for-profit, not-for-profit and government sectors. The ICD promotes the professionalism and effectiveness of directors by providing quality director education and professional certification; opportunities for continuous learning and networking through local chapter events; board placement support and resources; and access to timely information on current and emerging governance issues and best practices.
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Keeping Current policy matters In-depth: Construction within the current Heritage Conservation Area The St. John’s Board of Trade set out to determine if a new class A building could be developed in an economically feasible manner in downtown St. John’s under the current Heritage Conservation guidelines, in particular the height restriction of 15 meters. ‘Develop’ means purchase the location, construct and bring to market (i.e. sell, rent and/or otherwise occupy). The Board tested its results against proposals that have been made public by developers. The analysis shows that a new building cannot be economically brought to market within the 15 meter height restriction in the heritage conservation area. Commercial property professionals in the city were engaged to advise on the construction of a 15 meter high, 5,000 square meter Class A office building with
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underground parking. This is deemed to be the optimum use of the location. The estimated cost to build is $14M, excluding land purchase and carrying costs with an estimated market value of $11.5M, as if complete (i.e. if the project actually currently existed). Therefore, the cost is $2.5M greater than the estimated market value of the project. This $2.5M is a minimum shortfall as it does not include the cost to purchase the land or carrying costs during construction. Developers have consistently submitted projects that exceed 15 meters, supporting the concept that land purchase, construction costs, financing and carrying costs are such that building less than 15 meters high is not economically viable. Examples include Woolworth’s, Fortis, Prescott/Water Street, and Compusult. The rationale for developers consistently proposing taller buildings may be that the new build and/or renovation is only
September 2010
economically viable at a greater density than what the regulators now permit. In such a small geographic area as downtown St. John’s, density can only be achieved through height. Section 1.2.2 of the Municipal Plan notes that ‘the City shall encourage increased density in all areas where appropriate.’ The Board engaged well respected cost control and planning experts, Hanscomb (www.hanscomb.com) to cost-estimate a ‘hypothetical’ building with the following assumptions: • Building Area Approx 534,000 sf (5,000 m2) (40m x 25 m x 5 floors) • Basement area parking garage 1,000 square meters accessible from the back and one side • First floor retail space divided into two spaces, with washrooms; space has not been painted, no flooring nor any other finishings. continued on next page...
Business News
Keeping Current policy matters (1,000 square meters) each and are finished Class ‘A’ office/retail space • Exterior cladding is a combination of brick, glazing & composite metal • Electric heat complete with heat recovery, air conditioning, ventilation and sprinkler system • Demolition allowance of an existing building of $150,000. The Board engaged an experienced Professional Real Estate Appraiser/Advisor Jerry Kirkland, Accredited Appraiser Canadian Institute (AACI), of ARA Kirkland Balsom & Associates, www. kba.ca, to estimate the as if complete market value of this developed property as described above. The calculation was based on an optimistic scenario, assuming: • the building exists (conservative, taking construction time and carrying cost out of the equation), • the building is leased at $28/square foot ($300/square metre), net (i.e. rent paid to the owner after costs are recovered) • An allowance of 5% vacancy over the investment period (i.e. up to 5% of rentable space is unoccupied over the investment period). In reality, the building would take two years to build, with a standard allowance of up to three years after it is built to fully lease the space. This results in carrying and non recoverable operating costs over and above the $2.5 million loss shown above. Finally, there is no allowance for land purchase and other probable costs such as contingencies.
Federal Advocacy: economy & the budget The St. John’s Board of Trade was recently asked by the federal President of the Treasury Board to provide its insights and thoughts on the economy and the federal budget position to the Government of Canada. Below are excerpts from the Board’s submission to Minister Stockwell Day.
Business News
Back to balanced budgets: We encourage government to ‘plan for prosperity’ by getting back to a program of aggressive debt reduction as soon as possible, examining tax competitiveness on a continual basis to ensure international
DIVERSITY TRAINING
• The three upper floors are 10,752sf
On the economy: Demographics suggest that many entrepreneurs will retire in the next few years; this may create a dangerous vacuum for local ownership of businesses. Local ownership of business means local decisions and investments being made in the country, rather than overseas. Government should act as a financial facilitator of transfer of assets to Canadians and Canadian companies. Financial support in the form of targeted loans, potentially administered by a thirdparty or arms-length Crown Corporation would facilitate the sale of businesses from Canadians to Canadians. This would have a positive impact on businesses in urban and rural Canada and ensure the country remains competitive rather than return to a climate of bearer of natural resources and little else. Additionally, over the next 2-5 years, the Board encourages supportive investment in incentives, skill and knowledge transfer supports, training and private sector expertise to ensure successful transition of ownership and management of business to a new generation of local entrepreneurs.
TOLL FREE INFORMATION HELPLINE
...continued from previous page.
leadership in this area, and working from the principle that government policies and programs contribute not only to wealth creation and generation but to the overall standard of living. Government noted in Budget 2010 that it will freeze salaries and departmental operating budgets, as well as review administrative services and departmental spending. These are steps in the right direction but these initiatives are primarily longer term and lack specific goals. The time is now to set specific, strategic and strong goals to achieve this expenditure control. In conclusion: The Board of Trade encourages Government to resist the temptation to balance its budget on the backs of the provinces and territories, such as was done in the mid-late 1990s. However, there must be some potentially unpopular action taken. We encourage actions that do not divert resources from productive, contributing, sustainable initiatives such as the encouragement of SMEs, research and development (as well as commercialization) and export development. We encourage action that ensures that every public dollar spent is to the maximum effect and that every person in the federal government, elected or otherwise, views their efforts and budgets as the actions and money of all Canadians.
The Association for New Canadians’ Diversity Training Workshops are designed to increase cross-cultural awareness and understanding while promoting the importance of welcoming communities in attracting and retaining immigrants.
Businesses . Community Groups . Schools . Government Departments one hour . half day (3-4 hours) . full day (5-7 hours) For more information, including cost, please contact Diversity Officer at: Tel: 709 722 0718 Email: diversity@nfld.net
This service provides newcomers living outside the St. John’s area with access to information on settlement and language supports, services and resources, general information as well as referrals to a variety of government programs. An operator is available to assist newcomers (in English) Monday to Friday from 9:00 am to 4:30 pm.
Immigrants . International Students . Refugees . Temporary Foreign Workers
1-877-666-9650 ancinformation@nfld.net
September 2010
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Keeping Current upcoming events Premier’s Luncheon Join us for the annual Premier’s luncheon where Honourable Danny Williams will bring his message to Board of Trade members. Where: St. John’s Convention Center When: Wednesday, September 8 Time: 12:30 pm Networking 1 pm Luncheon Cost: $100 non-members $ 50 with member discount
Luncheon with Deputy Governor Timothy Lane Join us as the Deputy Governor of the Bank of Canada speaks to the Board of Trade on “Promoting Canada’s Economic and Financial Well-Being” Where: Sheraton Hotel When: Wednesday, September 15 Time: 12:30 pm Networking 1 pm Luncheon Cost: $ 79 non-members $ 39.50 with member discount
Business Mixer Hosted by Destination St. John’s Where: O’Reilly’s (“The Cove”) When: Thursday, September 16 Time: 4-6pm Cost: Included as a benefit of membership Bring a friend! This is a “bring a friend” event. Introduce a business partner or customer to the Board of Trade and the benefits of membership. All guests who become a member that day will get their membership tax free! And when you bring a friend your name will be entered to win a prize.
Wine, Dine & Align 2010 – Tastes of Fall 2010 Come join us for one of the most popular events of the year! This is a unique networking and social event where you can do business with others while enjoying an assortment of great foods and beverages from local restaurants and beer, wine and liquor vendors. There will be entertainment, a prize give away and much more! Where: CLB Armoury, Harvey Road When: Thursday, September 30 Time: 5-7pm Cost: $ 35 non-members $ 25 with member discount Register online at www.bot.nf.ca, email Wanda at events@bot.nf.ca or phone 7262961, ext. 9. Please register for events before the deadline, otherwise registration cannot be guaranteed.
The best seats in the house Looking for a rewarding career with high earning potential and respect? There’s a seat waiting for supply chain management professionals. Over the next three years, 86,000 supply chain management recruits will be needed annually to fill jobs across Canada. Will you be ready? Become a S.C.M.P. and enjoy a competitive edge.
in the accreditation program leading to the S.C.M.P. designation.
Starts September 2010
Classes will be held one evening a week in St. John’s. The program is also available in a self-study correspondence format.
Strategic Supply Chain Management Leadership Program The program consists of eight modules and six interactive workshops, followed by a week in-residence to reinforce learning. Take the first step
This program from the Purchasing Management Association of Canada is delivered in partnership with the Gardiner Centre, Faculty of Business, Memorial University.
There’s a seat waiting for you. Register now by calling 1.888.799.0877 or visit www.pmacnl.org
TM
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September 2010
Business News
FUTURE BUSINESS LEADERS WANTED.
Become a Certified Management Accountant™. The strategic management approach of the CMA designation will give you the tools to manage and lead in any industry. Highly respected and in high demand, CMAs are creating possibilities for companies across Canada right now. Watch their films and check out our Accelerated Program for the workforce at becomeacma.com.
Create Possibilities.
™
© 2010 The Society of Managements Accountants of Canada. All rights reserved. ®/™ Registered Trade-Marks/Trade-Marks are owned by The Society of Management Accountants of Canada.
Membership member news Best Places to Work names member companies In today’s competitive business environment, it is a distinction to be named one of the Best Places to Work in Atlantic Canada. This program was designed to recognize the best employers in the region – those who make it a priority to create better workplaces for their employees. The list of the Best Places to Work in Atlantic Canada names companies with the best practices among our region’s employers as graded by their own employees. The St. John’s Board of Trade would like to sincerely congratulate the following member companies on being named among Progress magazine’s Best Places to Work 2010: Swift Radius Inc., Newfoundland and Labrador Credit Union, Talon Energy Services Inc., Premiere Executive Suites, Corporate Research Associates Inc., CAA Atlantic Inc., C-CORE, and McInnes Cooper.
People solutions that come in all shapes and sizes. Whether you need a big change at the top or a small adjustment on the ground, we’re experts in all levels of recruitment and human resource consulting. Contact our St. John’s office today at 709.722.6890 or visit www.kbrs.ca
Recruitment
Career Transition
Human Resources Consulting
Baine Johnston Centre, Suite 101 10 Fort William Place
St. John’s, NL
A1C 1K4
As we celebrate 30 years of educational training, we are proud to have graduated approximately 30,000 students. Our graduates are available for work terms and employment in high demand areas from trades to personal care attendants to business-related positions. To inquire about the next graduating class for your needs call one of our campuses in your area or email info@keyin.ca. Do something for yourself. Training revitalizes your energy, | skills and productivity. For corporate training services, 753-2284 ext. 303 or email paula@keyin.ca.
www.keyin.ca | 709 579-1061 | Email: info@keyin.ca
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September 2010
Business News
Membership member news Dynamic Air Shelters achieves ISO certification St. John’s Board of Trade member Dynamic Air Shelters recently celebrated certification with ISO, or International Organization for Standardization. The process took nearly a year and a half to complete. It opens many doors for Dynamic Air Shelters, allowing them to do business directly rather than subcontract from an ISO certified company and work through them. With 14 years of research and development behind their innovative
systems, Dynamic Air Shelters manufactures shelter solutions for the most challenging health and environmental conditions. Dynamic Air Shelters are fabricated to meet many shelter needs from an indoor decontamination unit to a large field hospital. Wherever first response teams go around the globe to help people in need, Dynamic Air Shelters is there, among the first shelters in place, raising the hope of survivors and responders alike. Visit www.dynamicairshelters.com to learn more.
Featured sponsor of the month Feel like you’re missing the social media boat? www.socialmediamanagement.ca
726-2961 | info@bot.nf.ca
Business News
Referral Rewards Program
September 2010
•Temporary •Permanent •Contract Delivering value to your operation is our goal by providing valuable human capital and workforce solutions since 1986! Call today 709-579-4990 www.onyourteam.com
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Membership member news Excellence in communications and marketing Memorial University’s annual president’s report has been recognized as best in the world by the Council for the Advancement and Support of Education (CASE). The report, Memorial University Z to A: President’s Report 2009, received two grand gold medals in its international Circle of Excellence Awards program, marking the second year in a row that Memorial was recognized for international excellence in its marketing and communications programs. Memorial was also awarded three gold medals for Research Report 2009: This is the start of something BIG. “Winning such outstanding, international honours highlights the global impact of our marketing and
communications efforts,” said Dr. Gary Kachanoski, president and vice-chancellor. “For the second year running, Memorial has been internationally recognized for
creative excellence, which reinforces Memorial’s standing as a remarkable place to study and work.”
Graduate Studies in Engineering ... promoting personal and professional development. Course-based master’s programs available in: t $PNQVUFS &OHJOFFSJOH t Environmental Systems Engineering and Management t 0JM BOE (BT &OHJOFFSJOH t &OHJOFFSJOH .BOBHFNFOU For more information, visit: www.engr.mun.ca/graduate/course/. Research-based graduate programs, at the master’s and doctoral levels, are also available. For more information, visit: www.engr.mun.ca/graduate/research/. Graduate Studies Faculty of Engineering and Applied Science Memorial University of Newfoundland St. John’s, NL A1B 3X5 (709) 737 8900 GraduateEngineering@mun.ca
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September 2010
Business News
The evolution of a respected professional designation.
Certified Professional Purchaser
to
Supply Chain Management Professional
The new SCMP designation better reflects all the disciplines within supply chain management by integrating procurement, operations and logistics. An SCMP delivers innovative leadership, strategic thinking and brings the most advanced skills to add value to your organization in a changing global marketplace.
TM
For more information, please visit pmac.ca
Membership member profiles Attention Payroll, Accounting & HR Professionals As Canada’s foremost trainer of payroll practitioners, the Canadian Payroll Association (CPA) has over 30 years of experience designing and delivering up-to-date and comprehensive education for payroll professionals, payroll service providers and other business professionals who have a functional responsibility for payroll.
National Payroll Week Breakfast Celebrate your profession and the importance of payroll! Enjoy a keynote presentation on “Communicating, Collaborating, Connecting” in the workplace. Tuesday, September 14th - St. John’s, NL
HR Fundamentals for the Payroll Professional (1-Day Seminar)
Wedgwood Café & Catering, specializing in corporate and private catering in the St. John’s and surrounding areas. We are equipped to facilitate any of your catering needs, corporate events, weddings or sophisticated cocktail receptions. Come join us at 17 Elizabeth Avenue for Chef Peter Wedgwood’s delicious and exciting lunch and evening creations at our fully serviced and fully licensed dining establishment. Please inquire about our corporate delivery dining menu. Wedgwood Café & Catering will provide you with friendly professional service and outstanding food. Please visit our website at www. wedgwoodcafe.com or call (709) 726-1860.
Designed for payroll professionals who want to build their HR skills toolkit and add further value to their organizations.
ASCS IT Solutions & Support was founded in 1995 by Dwight French, a Certified Engineering Technologist with over 15 years experience in the IT industry. ASCS is currently supporting clients in the engineering, oil and gas, medical sales, web development, market research, advertising, public relations, call center, media monitoring and other industries. Over the years, ASCS has implemented firewalls and security technologies; built networks throughout Atlantic Canada and the Middle East; configured thousands of workstations and laptops; managed web hosting and e-mail systems; developed websites, built intranets, portals and databases; and has set up media monitoring systems that do everything from the digitizing of content to the tracking of sales and content delivery. Contact Dwight at 745-5491 or read more about ASCS at www.ascs.ca.
Thursday, September 23 - St. John’s, NL ADVOCACY AUTHORITATIVE KNOWLEDGE CERTIFICATION
Visit www.payroll.ca/ go/?stj for curriculum, costs, location and to register online.
NETWORKING PROFESSIONAL DEVELOPMENT
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Questions? kristinab@payroll.ca 1-800-387-4693 ext. 128
September 2010
Business News
Membership MEMBER PROFILES
Gerald Penney Associates Limited, archaeological and heritage consultants, has provided services to a wide variety of clients since incorporation in 1987. Since 1992 the company has developed an extensive inventory of antiquarian, collectable secondhand and out of print books, maps and charts, and ephemera dealing exclusively with Newfoundland and Labrador history and culture and Arctic exploration.
PMI Newfoundland & Labrador Chapter Presents: Alex Twells on Project Leadership Project Leadership is an emerging concept that combines the skills of project management with more current learning from leadership culture and organizational behaviour. Project leadership involves making a clear link between an individual project and organizational goals.
Done effectively, project leadership engages "end users" in the vision that drove the project, it gives them clarity and confidence in the reasons for change and chance to influence the project and its outcomes.
Viewing by appointment (709-739-7227/ gpaltd@nl.rogers.com); web catalogues and internet sales. www.newfoundlandbooks.com
Alex recently joined the Deloitte office in St. John's as the lead for the Human Capital consulting team in Atlantic Canada. Prior to joining Deloitte, Alex built "Twells", a successful consulting practice in St John's helping leaders with strategy, leadership and strategic human resources. Moving between supply chains, marketing and now human capital Alex has led many strategic projects in complex organizations. In this session he will identify the case for project leadership and give practical advice on the best way to build project leadership capacity in your organization. Date: Wednesday, September 8th, 2010 Location: Yuk Yuks - 193 Kenmount Road Time: 6:30 PM
Floor Source Carpet and Flooring Center is the St. John’s Board of Trade’s newest flooring specialist! Located at 210 Kenmount Rd. just next door to the Capital Hotel. Geoff, Danielle, and Anette, along with Cooper, the store greeter, would like to personally invite you to come by and check out their huge selection of flooring inventory and custom order samples, including: hardwood, laminate, ceramic tile, carpet, and vinyl. Many carpet and vinyl ends available at drastically reduced prices! Professional installation available. Come by and check out our monthly “Cooper Approved” specials!
Registration
PMI is a non-profit, international association organization with over 300,000 members worldwide. The Newfoundland and Labrador PMI Chapter received its Charter in March 2001 and now has over 150 members. Your chapter is very focused on the local project management community.
www.pminl.ca
Floor Source Carpet and Flooring Center. Your source for beautiful floors. An Insurance Claims Specialist.
Business News
September 2010
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Membership new members Evolve Business Solutions Inc. Paul Dinn, Managing Director P.O. Box 1022 St. John’s, NL A1S 1H2 P: 709-685-6899 pdinn@evolvebusinesssolutions.ca
PHB Group Inc. Paul Blackwood / Charlie Henley, Architects 7 Plank Road St. John’s, NL A1E 1H3 P: 709-576-8612 F: 709-579-5163 pblackwood@phbgroup.com
Pattison Outdoor Advertising Craig Huxter, Senior Account Executive 3 Quinton Place Paradise, NL A1L 0G9 P: 709-747-2203 F: 902-468-0057 chuxter@pattisonoutdoor.com
Reddy Kilowatt Credit Union Limited Michelle Ward, General Manager 50 Duffy Place St. John’s, NL A1B 3P6 P: 709-737-5624 F: 709-737-2937 mward@reddykilowatt.creditu.net
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Wine, Dine & Align Tastes of Fall 2010 “One of the most popular events of the year.� September 30, 2010 5-7 pm CLB Armoury
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Ticket price: $25 Members $35 Non-members
Contact Wanda events@bot.nf.ca 726-2961, ext. 9
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*V\YZL +\YH[PVU • Introduction to Procurement ..........13 nights • Logistics ........................................13 nights • Transportation ...............................13 nights • Operations Management................13 nights • Business Communications ................. 2 days • Negotiations ...................................... 2 days • Contract Law & Administration........... 2 days • Accounting and Finance..................... 2 days • Marketing .......................................... 2 days • Business Planning ............................. 2 days ;\P[PVU MVY LHJO JV\YZL! 74(* TLTILY UVU TLTILY [L_[IVVRZ L_[YH ;V YLNPZ[LY WSLHZL JHSS VY KYVW I` [OL *VU[PU\PUN ,K\JH[PVU 6MÄJL YVVT ( 7YPUJL 7OPSPW +YP]L *HTW\Z
PMAC
Newfoundland & Labrador Institute of the Purchasing Management Association of Canada
September 2010
Business News
On September 28th & 29th join us at the
Sheraton Newfoundland Hotel St. John’s, NL
H
ear these world-renowned experts present the BIG picture on the outlook for the global economy, metals, minerals and the markets.
t Andrew Bell – “Commodities” Host for BNN t Paul Burchell – Senior Analyst, Dundee Wealth t Eric Coffin – Financial Analyst, Hard Rock
t Peter Grandich – Author, The Grandich Letter t Josef I. Schachter – Owner, Schachter Asset Management
t Jay Taylor – Publisher, J. Taylor’s Gold, Energy
Analyst Newsletter (HRA)
& Tech Stocks Newsletter
t David Franklin – Market Strategist , Sprott Asset Mangement LP
Hear first hand from: Alderon Resources Corp Altius Minerals Corp Aurion Resources Ltd Barkerville Gold Mines Ltd Benton Resources Corp Brigus Gold Corp Buchans Minerals Corp Canada Fluorspar Inc
Castillian Resources Corp Champion Minerals Inc Cornerstone Resources Inc Crosshair Exploration & Mining Corp Golden Dory Resources Inc JNR Resources Inc Kiska Metals Corp Labrador Iron Mines Holdings Ltd
Marathon PGM Corp Messina Minerals Inc Metals Creek Resources Corp Mountain Lake Resources Inc Northern Abitibi Mining Corp Northern Tiger Resources Inc Paragon Minerals Corp Playfair Mining Ltd
Rambler Metals & Mining Plc Rare Earth Metals Inc Silvercrest Mines Inc Temex Resources Corp Vulcan Minerals Inc Xtra-Gold Resources Corp Hosted by:
The Chamber of Mineral Resources
A special thanks to our sponsors ...
MEDIA
GOLD
SILVER
www.investorsforum.ca or (709) 722–9542
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CUSTOMER SERVICE ASSOCIATES CONVERGYS IS A WORLD LEADER IN RELATIONSHIP MANAGEMENT – THE ART OF MAKING OUR CLIENTS’ INTERACTIONS WITH THEIR CUSTOMERS SMARTER, MORE EFFICIENT AND MORE PROFITABLE. > FULL-TIME POSITIONS AVAILABLE > SHIFT DIFFERENTIALS > PAY RATE OF $10.00 PLUS INCENTIVE > EXCELLENT BENEFITS > NO TELEMARKETING, INBOUND CALLS ONLY > PAID VACATION AND TRAINING > TUITION REIMBURSEMENT > AND MUCH MORE! SOUND LIKE AN OPPORTUNITY TOO GOOD TO PASS UP? WE CAN RELATE. FIND OUT MORE AND APPLY ONLINE NOW AT WWW.CONVERGYS.COM/CAREERS OR APPLY IN PERSON AT 274 TORBAY ROAD, ST JOHNS.
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