VOLUME 26, NUMBER 10, 0834-2011
OCTOBER, 2011
IN THIS ISSUE:
•Small business week details •3Ds of politics •Website tips
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Contents IN THIS ISSUE Business News is a monthly publication of the St. John’s Board of Trade. Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributors do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions. Editor: Printed by: Layout:
Alisha Morrissey British Group of Companies Roxanne Abbott
Jo Mark Zurel Steve Power Denis Mahoney Sharon Horan Derek Sullivan Sherry Walsh
Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Secretary-Treasurer
ST. JOHN’S BOARD OF TRADE EXECUTIVE
COVER STORY
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CHAIR’S MESSAGE FEATURES
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KEEPING CURRENT MEMBERSHIP
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BOARD OF DIRECTORS Kim Keating Dallas Mercer Jeff LeDrew Bill Mahoney Brenda O’Reilly Karen McCarthy Dorothy Keating Des Whelan
STAFF Paul Thomey Jennifer Chaytor Shari Palmer Margie Davis Alisha Morrissey Craig Ennis Wanda Palmer Jackie Bryant-Cumby
Chief Executive Officer Manager of Finance and Compliance Business Affairs Manager Sales Manager Policy Research Analyst Vice President of Policy and Communications Events Marketer & Administrative Coordinator Member Relations Administrator
St. John’s Board of Trade 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: (709) 726-2961 Fax: (709) 726-2003 E-mail: mail@bot.nf.ca Website: www.bot.nf.ca Cover photo - Grant Sparkes
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Cover Story leading the way Twenty years ago this past July two local businesstechnology people, Art Stanley and Wally O’Neill, had an idea—to start a business focused on helping small businesses in Newfoundland and Labrador understand and use technology to their advantage.
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ow fast forward to today. Triware, a small business that started with three people, has grown to 40 employees. While still focusing on technology solutions, Triware has grown its solution offering, keeping pace with the technology businesses work with. While providing support and guidance for hundreds of clients Triware has also become an active community partner in Newfoundland and Labrador. One thing realized in that time is while business and technology changes have happened quickly over the last two decades, the next 20 years will move even faster. Consider these two examples from our world today:
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It would take 75 billion 16GB iPods to hold the amount of digital information that will be created this year alone. • The number of internet connected devices is expected to grow to 15 billion in the next 4 years; twice the world’s population. As technology grows, so does the reliance on it by a business as part of their critical processes. So how does small business, or for that matter a business of any size, manage technology; or more importantly, manage technology change and growth? First, always think about technology in terms of how it can help your business. While there is probably going to be some cost, either financial or other, many technology projects end cost neutral, with real definable benefits to the business. Utilize cloud computing to improve access and reduce infrastructure costs, implement collaboration solutions to better connect employees to valuable information, or combine your voice and data needs into one system to maximize integration benefits. These are just a few examples of the technology-benefit relationship Triware has seen with their clients. Second, realize that you cannot possibly understand it all. There’s too much data, too much information … and basically too much technology. A wise use of any
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relationship you have with a technology partner is to improve the way technology works for you, and allow you to focus on what you do best – your business. Choose partners who are experienced, knowledgeable, reliable, and understand your business goals. Third, don’t forget that technology is really about investing in your people and your business. The technology decisions you make are for your employees, and in turn your clients. Being a small business has enough challenges. Having a technology partner that allows you to focus on your business can certainly ease some of these challenges and help you better prepare for your technology future. Triware Technologies Inc. is a leading Newfoundland-based information technology consulting and support firm, with public and private sector clients throughout the province. The company has extensive experience in business technology consulting and management with private sector clients, government organizations and public agencies. For more information on Triware and the services they offer contact Chris Dillon, Business Development Manager, at cdillon@triware.ca or visit www.triware.ca.
Business News
Chair’s Message aisle or balcony seats
Chair, Jo Mark Zurel
This summer’s biggest blockbusters were in 3D.
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eople thronged to theatres for a reach-out-and-touch-it, popcorn experience with Captain America, Transformers, Thor and The Smurfs. Whether the movie was a major blockbuster, like the latest Harry Potter installment, or a big bust, like the latest Pirates of the Caribbean outing, Hollywood banked on 3D to bring in the big bucks this summer. When 3D movies first launched in the 1950s, they were an innovation; a forward-thinking, futuristic venture that captured the minds of audiences. In the 1980s, when they had a resurgence in popularity, 3D movies always went out of their way to distract the audience with giant objects barreling toward them – a visual treat, but one that never added to the story.
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3D solution? Which of the candidates that Today, it’s a bit of a joke that movie knocked on your door had a plan to tackle studios indicate their hope for a successful debt? Which understood the demographic opening for a big blockbuster, by releasing it in 3D. But joke or not, people are willing realities we’re facing in this province and who had a good idea to deal with it? And to pay to watch the drama unfold behind paper and cellophane, red and blue glasses. finally, which party or candidate promised to put a priority on other industries aside The 3D the Board of Trade has been from talking oil and about, minerals? however, Because isn’t nearly ... just like the giant boulder rolling just like as entertowards Indiana Jones in Raiders of the giant taining as boulder a popcorn the Lost Ark, or the wide open maw rolling matinee, of Jaws, the problems related to debt, towards but the two ideas do demographics and diversification are Indiana Jones in have lots in barreling down on us. Raiders of common. the Lost The Ark, or combined the wide solution to open maw of Jaws, the problems related to the Debt, Demographics and Diversificadebt, demographics and diversification are tion problems in this province will also barreling down on us. have to be innovative, forward thinking The leaders we choose will either stare and futuristic. This idea will have to capture the minds of the province’s people. blankly in fear and be run over by that It has to be interesting enough that people boulder or they’ll help us narrowly escape the danger so we can go on to another will line up to hear it, understand it and adventure. vote for it. When you talk to your candidates, ask And when it comes to the future of the about the pressures the labour pool will province, I think people here want to see be under, how much debt we’ll share in something thrilling and satisfying. The question we have to ask as we line up paying down in the coming years and what resources – human or natural – will be to mark our ballots in a few days, is which paying for the services we use every day. party, which candidate, is offering the best Because the biggest difference between the 3D movie industry and the three Ds we’re talking about, is that revenues lost to a major flop for a big budget action movie can be replaced by an Oscar-winning drama in the fall and a Christmas kids’ flick. In real life, issues raised by carrying too much debt, not dealing with demographic challenges and failing to diversify the economy, isn’t weekend fodder; its people’s lives and futures. We may not be Hollywood, but you see we’re banking on 3D too.
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Feature smb website tips In addition, your business website should be displayed in a lower screen resolution to serve low-end and early-computers, like netbooks.
Small- and medium-sized businesses often don’t have enough marketing funds. However, they do need a professional look to present to the public.
Accessibility: A website should be easy to browse and each page should be found within five clicks.
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E-mail: At least one professional e-mail
IT Consult has an easy to remember acronym to help smalland medium-sized businesses meet online marketing goals. The acronym SMOOTH refers to Simple, Maintainable, Organized, Optimized, Tested, and Healthy.
address is needed, and should be encrypted to prevent email spam. One online submission form is also recommended for people leaving messages with public computers.
Maintainability: A website should be
easy to maintain.
Simple
A travel trailer is not suitable for driving to work. XIT Consult recommends small businesses keep their websites as simple as possible. This not only saves on the cost of design and hosting, but will also cut costs during the website updating and maintenance stage. In addition, keeping website simple can also help the web surfer find the information, save time, keep the website performing well and much more.
Healthy
Jing Xiao, XIT Consult
A website should be a part of your Integrated Marketing Communication (IMC). IMC should give consistent marketing information over years, because changing a company’s image in the public mind is expensive and difficult. An easily maintained website could serve your organization for a long time, be cost effective and communicate efficiently.
of the final website evaluation: Can your website be found using Google? One easy tip is to check if your URL has a question mark (?), ampersand (&), or equal mark (=). Commonly used search engines like Google and Yahoo, are not able to index URLs with these symbols. As for performance optimization; ask yourself, can your website be displayed within two seconds? Small websites usually don’t have this problem. However, speed becomes a factor if the site has large, highquality graphics, flash items, or is using Content Management System etc.
Organized
Tested
Maintainable
Content is always king. It is extremely important that your company’s information is easily accessible for web readers. Putting your feet into the readers' shoes can greatly benefit the success of your website and your business.
Optimized
Two things need to be optimized: the ease at which search engine’s find your website and performance. Search Engine Optimization (SEO) is a must for a business website. SEO should be a part 4
Technology changes! A professional website should meet a checklist before the website goes live. Here is only a small portion of the list:
Marketing Oriented: A website should match the company’s other marketing tools like business cards, brochures etc.
Keep broken links, missing pictures and other unhealthy content away from your website. As time goes by, your website should monitor those changes especially those external links. Keeping the website up to date is important. Overall, websites are treated as the representatives of your businesses. Having a “SMOOTH” website can greatly increase the chance of success of small- to mediumsized businesses. We think every business can build excellent customer and public relationships through the internet. Jing Xiao is the Project Manager of XIT Consult, formally called Websites Garage. He has a Bachelor of Computer Science degree with 13-years of experience developing websites with an additional six years of database and application development experience. XIT Consult focuses on website and database development, and IT solutions, with services for link checks, search solutions, website design and maintenance, survey systems and customized database development. XIT Consult currently provides a free online survey service for non-profit organizations. More information can be found at http://websitesgarage.com
Usability: A website should display
well in the latest two versions of Internet Explorer, Firefox, Opera, and Safari. It should also browse well on smartphones. October 2011
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protect personal information Here’s a bit of a surprise: small businesses – and not big corporations – are increasingly becoming the prime targets for thieves wanting to steal files or hack into computer systems.
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or small business owners, protecting your company’s business records and your customers’ personal information is just as important as having a great product and providing brilliant customer service. In fact, in Canada The Personal Information Protection and Electronic Documents Act (PIPEDA) mandates that all businesses, healthcare facilities and financial institutions protect the confidential information of their clientele. Too often, small business owners assume they won’t be a target for a data breach because they don’t have a huge database of clients compared to larger companies. But small businesses are a perfect target because they often don’t have hightech alarm systems, advanced firewalls, spyware protection or information security policies to protect employee and customer information. From names, telephone numbers and email addresses to credit card and bank account numbers and social insurance numbers, small businesses collect mounds of personal data. With the growing number of identity theft cases impacting consumers each year, small businesses must take the extra precautions to protect their customers’ information. Developing an information security policy is the first and most important step small business owners can take to protect their business information and prevent damaging data breaches. This policy sets out how information should be handled, secured and discarded when it’s no longer needed. This doesn’t have to be an onerous task. The best place to start is at the website of the Office of the Privacy
Business News
Commissioner of Canada, which has a great online tool to help small business owners assess their needs and easily develop a policy (http://www.priv.gc.ca/ index_e.cfm). The other general rule of thumb is: businesses should collect only information that is truly necessary from customers or clients. For example, don’t ask for customers’ mailing addresses and phone numbers if only their email addresses are necessary to send out an online newsletter. If a business doesn’t collect it, the owner isn’t obligated to protect it and securely store it. Business owners must protect their computers or laptop with firewalls and virus scanning software. Keep these up to date with regular upgrades. Use passwords on all of your digital equipment – computers, BlackBerrys or iPhones and iPads. Make sure these passwords are a minimum of eight letters and numbers with at least one capital letter. Be sure to change passwords every 90 days. Use cable locks on laptops and employ screensavers with passwords to prevent prying eyes. Don’t leave your BlackBerry or iPhone unattended. Make sure your wireless network has the proper security protocols in place and don’t share the password with non-company personnel. Assume that using a public Wi-Fi hotspot isn’t secure unless you are using a VPN (virtual private network). Don’t download files or open email attachments that you are not expecting. Safeguards should also be put in place for information that isn’t stored electronically. Files should be kept in locked cabinets when not in use. Keys or codes to lockboxes must be kept secure. Don’t leave files, laptops, or keys unattended in a vehicle. When a business no longer needs the information it’s collected, do not toss files into the trash or recycling bin where they can become a bonanza for criminals intent on identity theft. Shred all confidential business records. The most secure, cost effective and convenient option is to engage a shredding October 2011
service provider. Choose your provider wisely and make sure they are NAID ‘AAA’ Certified, as this ensures they follow an internationally recognized set of policies and procedures. Whether you are a two-person shop that serves local customers or a larger e-commerce operation with customers all over the world, small business owners have a legal and ethical responsibility to protect their customers’ information. Failure to do so can result in bad publicity, poor word of mouth, lost business and even legal action. Randy Murphy is an Account Manager of ShredGuard Inc., Atlantic Canada’s leading document destroying company. A nationally certified company, ShredGuard Inc. services commercial, institutional and government customers with state-ofthe-art shred technology for confidential documents as well as electronic media or data. For more information, visit www. shredguard.com.
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Feature ambassador column Cheryl Whitten
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became an Ambassador for the St. John’s Board of Trade in January 2010. In my line of work, as in most, it is very important to establish a presence in the local business community. The Board of Trade provides endless opportunities to attend networking events with decisionmakers and influential people in the business community. I have thoroughly enjoyed my experience as an ambassador – contributing ideas, organizing behind the scenes, and attending many fun and interesting events. This role has enabled me to meet other Ambassadors, engage with Board of Trade staff and mingle with other Board of Trade members. One of my experiences was helping to facilitate the Board of Trade’s annual Outlook Summit. I was able to assist with
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event set-up and attend the Summit. I met many vendors and assisted them in their booth set up. These interactions help me to establish a presence in the local business community and meet folks I haven’t yet crossed paths with. My role as ambassador with the St. John’s Board of Trade has increased my profile in the business community and enabled me to build relationships that will last a lifetime!
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Business News
Feature ambassador column Ashley Power-Stack
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hrough my own experience with the Board of Trade, I consider the organization to be a leader. A Leader that goes beyond the boundaries of bottom lines, party politics, and quarterly reports. The Board of Trade has demonstrated over and over that to best serve its members, it must understand its own guiding principles and bring those values to each interaction. Access, Advocate and Assist – these are the clearly defined value propositions the Board of Trade offers its members – and to me the volunteer Ambassador team enhances the delivery of these. Whether the events committee is planning Small Business Week or the membership retention committee is planning the Amazing Membership Race, the Ambassador team always keeps the Board of Trade’s guiding principles in mind (while
having fun doing it). As an Ambassador and member of the business community, I look forward to meeting YOU at the next Board of Trade function! Ashley Power-Stack is a manager at Power Boland Chartered Accountants which is an independent firm of accounting professionals, offering a range of services including accounting and assurance, taxation, advisory, and consulting. Power Boland has moved! We couldn’t be more thrilled to serve our clients at our new location:
Suite 101 Regatta Plaza II 84-86 Elizabeth Avenue St. John’s, NL A1A 1W7 T: 709-579-1069 F: 709-579-9130 www.powerboland.ca
OCTOBER 16–22, 2011
St. John’s Business Centre
215 Water Street, Ground Floor St. John’s, NL A1C 5K4 709 772-7320
POWER UP YOUR BUSINESS
INVEST
INNOVATE
www.bdc.ca/sbw
GROW
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1 888 INFO BDC October 2011
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Feature the real thing A small business owner’s story
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rowing up in a large, closeknit family in the picturesque community of Torbay, Brenda O’Reilly knew she wanted to be a chef/ restaurateur. And she got her start by helping out in the school cafeteria prior to launching her own catering business all before the age of 20. In the intervening years she has opened several diverse foodrelated businesses – including the lynchpin, O’Reilly’s Irish Newfoundland Pub. O’Reilly has always maintained a strict authenticity around her menus, her staff, and her brand. “It’s really important to me to stay focused on business – I love what I do and I always want to do better,” says Brenda. “In the restaurant industry, you’re always hosting people – and I think Newfoundlanders do that better than anyone else. It all feels so natural to me … it’s definitely my element!” As both a local entrepreneur and a national spokesperson for the restaurant industry (O’Reilly is a past chair [2010] of the Canadian Restaurant and Food Services Association), Brenda O’Reilly has her own rules for thriving in a tough business – one that, as she points out, is entirely dependent on disposable income. She always thinks in terms of five-year plans – “because that allows you to set goals and it gives you time to re-jig if you need to” – and she cites the 2008 recession as an example. “You need to be able to react to things that aren’t within your control – in the end, because we decided to really focus on our bottom line, 2008-2009 was our best year ever, even though our sales declined slightly.”
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The ability to learn from mistakes is another key factor in O’Reilly’s success. “I have an MBA from the school of hard knocks,” she laughs (actually she holds a diploma in food administration from the Cabot Institute of Applied Arts & Tech-
nology, now CONA). “I have opened and closed a number of businesses over the years – and one of the key things I’ve learned is that you need to learn from your mistakes, sometimes you need to accept defeat, as long as you keep the big picture in mind.” That strategy of always looking ahead and anticipating the next bump in the road has allowed O’Reilly to take advantage of opportunities others might not have noticed. It’s hard to believe now, but 15 years ago there were no Irish bars on George Street – until O’Reilly’s. And six years ago, the corner of George and Water Street was home to a derelict building, not the lovingly restored Yellowbelly Brewery that Brenda co-owns with her husband Craig Flynn. Kind of makes you wonder what’s in the cards for the next half decade. “If you’re creating something new, people are going to follow you,” says this multitasker extraordinaire, who attributes much of her success to attitude. “You have to keep a positive attitude in business or you’ll drown.” Brenda O’Reilly owns and operates two food and beverage establishments in St. John’s, NL; O’Reilly’s Irish Newfoundland Pub and Yellowbelly Brewery and Public House both located in the historic downtown St. John’s area.
Brenda’s Top 5 Tips for Success:
1. 2. 3. 4. 5.
Find a mentor Participate in professional associations Surround yourself with good people Don’t indulge in knee jerk reactions – have a plan! Stay true to your vision
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bdc tips for turning your ideas into a successful business There’s no doubt that successful businesses start with brilliant ideas. After all, in today’s fiercely competitive environment, innovation is the ammunition entrepreneurs need to stand out in the crowd. There are no clear recipes for starting a new business, but here are a few guidelines that can help you get going in the right direction. Here are some helpful hints: • • • • • •
Do what you’re passionate about. Enthusiasm ignites the interest of lenders. Choose ideas that enable you to act now. You need to move swiftly before your idea fizzles. Be specific about your business goals. For example, you want to reach this specific market with a specific product. Look around you for windows of opportunity such as taking over a family business. Start a business doing something that your existing company isn’t doing. Keep your eye on the franchise market. Read business publications and stay informed of growth areas. For example, the rapidly changing health sector, fueled by the explosion of biotechnology, provides endless business opportunities.
Remember that people buy things to solve a specific problem. What problems does your product or service solve? Does it make your customer’s life simpler?
Define your customer clearly: • • • • • • • • •
What exactly is my product or service? Who exactly is my customer? Why does my customer buy? How does my customer define value? What makes my product or service superior to that of my competitors? What is it that my prospective customer does not buy? Why does my prospective customer buy from my competitor? What value does he/she perceive in buying from my competitor? How can I offset that perception and get my competitor’s customers to buy from me?
Get the right financing
BDC offers start-up financing to entrepreneurs. You may also be able to postpone the principal payments for several months. This solution specifically targets businesses in the manufacturing, distribution, services and tourism sectors. As well, BDC offers free monthly sessions with professional consultants who answer entrepreneurs personal questions.
For more on this service, visit: http://www.bdc.ca/EN/advice_centre/ask_professionnal/Pages/default.aspx
Business News
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Keeping Current policy matters 3D: Why we talk about debt, demographics and diversification A look at some of this year’s headlines suggests it’s time to face reality on debt, demographics and diversification We live in a global economy that we can’t control and we have a demographic situation that will take years to reverse. But those can’t be excuses for not making tough decisions today. We have control over some things. We control our spending and we control our investments of time, effort and money in economic diversification. Unless we exercise more control in spending and more aggressively pursue diversification, Newfoundland and Labrador will end up in headlines in the future. Maybe this headline from a Toronto Star article on August 6 talking about our fiscal situation and the demographic time bomb sums up the call for immediate action the best: ‘Canada’s debt: Fix the roof while the sun is out.’
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October 2011
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not just luncheons anymore We offer premiere events, from interactive and entertaining mixers to informative “As a small business operator, the St John’s lunch and learns; from the best speakers at Board of Trade offers me the opportunity luncheons to our annual Business Developto promote both myself and my busiment Summit and Tradeshow. nesses through sponsorship and numerous he St. John’s Board of Trade “is” the networking events. We are always looking “All of these networking opportunities voice of the business community in for that edge to help our business grow and are benefits of their membership offered to this province. succeed, being a member of the St John’s help build relationships with the ultimate The Board of Trade has two jobs. We’re Board of Trade offers my business that goal of growing their business,” Davis here to opportunity.” says. grow -Brenda O’Reilly, O’Reilly’s Irish NewfoundThis month we’ll hold our your “My first St. John’s Board of Trade land Pub and YellowBelly Breweries annual Small Business Week, business event after joining was the Wine which will include some and to Dine and Align evening and the new amazing events and opporhelp business that resulted from that single We have three national programs to offer tunities for small business reduce event covered my membership fee. our members: discounted merchant rates members. your The exposure and opportunities that though TD, Add to this costs. are presented through Board of Trade discounts the opporOur luncheons, mixers and other events make “Running a year-round not-for-profit on monthly tunities to advocacy my membership … a smart investment.” organization with multiple annual events invoices advertise work is much like running a business. Products, through and make -Brent Smith, Newfoundland Chocolate is our promotion, personnel management, relaESSO, and contact with Company “raison tionship-building and maintaining, budget a group the whole d’être,” development and management, networking health plan membership and every – it all translates. And we directly impact allowing our through an informamember’s business grows as a result of the burgeoning film industry here in the members to tive monthly magazine that. province. So we are very proud to be a part access health and a twice-a-week “We represent all industry sectors and of the business community and the Board benefits such e-newsletter and the therefore our advocacy has to be reflecof Trade. Being a member has already led as medical, value of membership to a tive of that. In essence our advocacy work to new relationships and contacts, business dental, small business is already inadvertently affects all our members either opportunities and increased exposure for our vision and demonstrated,” Davis directly or indirectly,” says Board of Trade 22-year-old organization. Thank you for disability etc. says. sales manager Margie Davis. “Like the old the great work that you do!” It is locally We add further value by adage says there is strength in numbers managed helping our members to -St. John’s International Women’s’ Film and we are much more effective with 800+ and is very reduce their costs with Festival members that represent 1,200 corporate competitive. our affinity programs. contacts and their 30,000 employees.” “Sometimes members join for these specific benefits alone. Or they join for the networking and I have run the gamut of benefits over the years of the STJ BOT. I joined for the visa are pleasantly surprised when they realize rate to start and later got involved in the ambassadors program, for the networking all the other benefits are available to them aspect. Over the past couple of years I have had the opportunity to be involved on the as well,” Davis says. “And soon we will board of directors. This has enabled me to engage with senior business leaders with be offering a member-to-member discount varying perspectives and leadership styles. Furthermore, in my specific case, it allowed program on our website which will me to better understand the fundamentals of running an organization from a finance encourage even more business to business perspective with my time on the treasurers committee. As an engineer this is definitely relationships.” not my strong suit but it has provided a baseline for the regular reviews required to In any event, there is something for ensure a business is on track and performing at budget and above sales targets.“ … everyone with the St. John’s Board of Often as a business owner you are working all hours in all roles. The board provides Trade and if you know of someone who the necessary advocacy to ensure the various levels of government is in check with the could also benefit from joining then we needs of business and doesn’t slip by a tax, or policy that would have gone unnoticed if have a member referral program to thank you’re keeping your head down and running your business.” you for your referrals. -Jeff Ledrew Jumping Bean Coffee Company
Board of Trade members join for all kinds of reasons – what’s yours?
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We see the possibilities. For Suncor Energy, growth brings opportunity and a set of new challenges. The biggest one of all: balancing increased development with the need to live up to our social and environmental responsibilities, both as an individual company and collectively as part of Canada’s oil sands industry. We believe the key is collaboration. A great example is the Oil Sands Leadership Initiative where Suncor works closely with four companies to improve environmental, social and economic performance in the oil sands industry. With a shared commitment to excellence and innovation, we can work together to build a more sustainable energy future.
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%
reduction in Terra Nova’s total GHG emission levels in 2010 compared to 2005*
Vincent Saubestre, executive director, Oil Sands Leadership Initiative
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decrease in GHG emission %intensity at Suncor’s oil sands operation from 1990 levels*
1.2
$
billion
actual and planned investments in Suncor’s new tailings technology
performance partnerships possibilities
Find out more about Suncor’s track record and how we are planning to responsibly develop North America’s energy supply. www.suncor.com/sustainability
*As at December 31, 2010. ™ Trademark of Suncor Energy Inc.
Feature unite and ignite Bringing generations together
For more visit: www.nextgenerationconsulting.com
unior Achievement of Newfoundland and Labrador and the St. John’s Board of Trade are excited have Rebecca Ryan present to the local business community. Ryan is the founder of Next Generation Consulting, a company that helps clients design strategies to retain their young, future leaders. Ryan’s session in St. John’s on Nov. 15th will be high-energy and highcontent. She will focus on the importance of intergenerational collaboration and how it is used in cities and companies around the world; as well as what each generation brings to the table; and how these unique perspectives can create a powerful shared vision for the future. Since 1998, Ryan’s company has conducted extensive research with more than 40,000 young professionals. With this wealth of insight, Rebecca wrote “Live First, Work Second: Getting Inside the Head of the Next Generation.” Ryan was named Entrepreneur of the Year by the U.S. Association for Small Business and
To ensure maximum opportunities for audience engagement, this morning session is limited to 100 individuals. The ideal audience: workplaces facing challenges with multiple generations, retention and/or generational leadership changes.
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Registration Session including luncheon with speaker Rebecca Ryan at the Sheraton Newfoundland Hotel: $225 Luncheon with speaker, Rebecca Ryan (without session) for Board of Trade members: $39.50 and for non-members: $79.00
Rebecca Ryan Entrepreneurship. She holds a Bachelor of Arts in Economics and International Affairs, Drake University and has studied at universities in Hungry and Germany. Ryan’s passion is teaching today’s leaders how to engage tomorrow’s.
To register, contact Wanda Palmer at the St. John’s Board of Trade at events@bot. nf.ca and for further details on the session design, contact Junior Achievement.
Notice … Each year, St. John’s Board of Trade members get the opportunity to join our volunteer Board of Directors. Our volunteers are dedicated, committed, and engaged. Now is the time to consider becoming more involved. The St. John’s Board of Trade is a high-profile organization run by a board of directors made up of enthusiastic volunteers, who represent the interests of local business. For more information about nominations and elections contact St. John’s Board of Trade CEO Paul Thomey at 726-2961 ext. 1 or email: pthomey@bot.nf.ca
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Keeping Current around the board BOT Mixer at Simply Amish
There was plenty of seating, including these rocking chairs at the Simply Amish.
Simply Amish owner, operator Barry Imhoff was a wonderful host at the mixer. This living room vignette was popular at the mixer.
Featured sponsor of the month Referral Rewards Program
726-2961 | info@bot.nf.ca
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Refer a member by Oct. 14 and receive a $25 gift certificate toward Black Car Service
October 2011
Business News
Keeping Current around the board
Delegates at the CCEC conference learned about social media marketing and member recruitment and retention from two keynote speakers.
At the CCEC confrence delegates held a rock (found behind the Delta Hotel) to tell stories about successes in individual chambers. Business News
October 2011
17
Keeping Current around the board
Voting on policy amendments at the CCCAGM.
For more photos from the CCCAGM CCEC conference or other St. John’s Board of Trade events please visit our Facebook page. Premier Kathy Dunderdale spoke to CCC delegates at Sunday’s breakfast.
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October 2011
Business News
TODAY IS A GOOD DAY TO MAKE THINGS SIMPLER
Insurance and investment solutions that fit your life. We can help.
Keith Vincent* RHU Financial Centre Manager ext
2266
Wayne Bennett* B. Comm.
ext
2256
Norbert Farrell ext
2370
Kirk Newhook* B.A.Mus.
ext
2273
Lou Wells* Wells Financial Services Inc.
709-364-3400
Veronica Morgan* B.Comm. Licensed Admin. Asst.
Beverly Ellis*
FLMI ACS Associate Manager
2234
ext
Reuben Buckle* RHU
2236
ext
Rick Johnson* 2235
ext
James Osmond* BA
ext
2241
Sid Wells* CFP® RHU ext
2223
David Eason* Sales Manager ext
2269
Bobby Butt* ext
2248
John Lynch* RHU
ext
2247
Lloyd Osmond* CFP® CLU CH.F.C. ext
2228
Andrew Young* B.Comm.
ext
2229
Charlene Smith Advisor Assistant
Jackie Hynes
Kelly Ivany
Financial Centre Resource Team Leader
Financial Centre Administrator
Financial Centre Administrator
Eleanor Butt*
Joan Byrne* FLMI ACS RHU
Jamie Clements
ext
709-589-3361 888-589-3361 2243 *Mutual funds offered by Sun Life Financial Investment Services (Canada) Inc. © Sun Life Assurance Company of Canada, 2011. ext
Sharon Sharpe 2254
Carbonear
709-596-6401
ext
ext
2221
2244
ext
2364
B.Sc.
709-753-2025
Pamela Dawe* Gerald O’Brien* CFP® CLU CH.F.C. RHU Sales Assoc. Advisor CLU CH.F.C. RHU ext 2237 ext 2230 ext 2231 Monnier & O’Brien Financial Services Inc.
Raymond Monnier*
Chris Peach* ext
2267
Cyndi Dias
Advisor Assistant
709-579-6752
Darren Roche* B.Sc. RHU ext
2226
Barb Forristall
Advisor Assistant ext
2232
Ralph Rose* CFP® CLU CH.F.C. ext
2227
Tammy Highmore Advisor Assistant ext
2233
10 Factory Lane, Suite 2000 St. John’s NL A1C 6H5 Tel: 709-576-6243 Toll free: 1-866-539-4087
Michael Abbott* ext
CA
2270
Amy Critch* BBA, RHU Gander
Heather Adams
Scott Adams*
709-589-3361 / 888-589-3361
B.Comm. CFP® Upper Island Cove 709-589-3361 / 888-589-3361
Greg Dean
Brian Dinn*
ext
2216
ext
2271
709-422-3488
Leonard Morgan* CFP® CLU RHU ext
2238
Mike Rowsell BBA
ext
2268
Karen King
Advisor Assistant ext
2225
Eileen Moss* ext 2272
Bob Murphy*
Robert Murphy Financial Services Inc.
709-579-6752
Glenn Sturge B.P.E.
ext
2367
Tony McCarthy
BA (Ed) M.Ed Licensed Admin. Asst.
709-596-1358
Keith Wells* B.Sc.
709-745-3561
Amanda Molloy-Drover BA Advisor Assistant ext
2372
The Business Excellence Award and Business Achievement Awards are presented by the St. John’s Board of Trade on an annual basis to applaud and recognize excellence in our membership. The Business Achievement Awards recognize member companies who excel in a given category of competition. The Business Excellence Award goes to the winner of a Business Achievement Award who best exemplifies the entrepreneurial spirit and has demonstrated outstanding achievement in business and commitment to excellence and quality in their field.
Winners are selected from member companies who apply to compete in no more than two of the following categories: • Contribution to Community and Community Service (50+ employees) • Contribution to Community and Community Service (under 50 employees) • Growth in Domestic / Export Markets • Marketing and Promotional Achievements • Customer Service and Reliability • Productivity and Quality Improvements • Innovation • New Start-Up • Business Person Volunteer of the Year
For nomination forms and more information contact Shari Palmer at 726-2961 ext. 6 or email spalmer@bot.nf.ca. Submissions should be delivered no later than 5 pm, Tuesday, Nov. 1, 2011
Membership Members in the news Welcome
The St. John’s Board of Trade would like to welcome our newest ambassadors. Ambassadors help raise the profile of the Board, organize events and are a valuable asset to our organization. This fall we welcome Amy Tulk of the Ramada St. John’s, Chris Sparkes of the Delta Hotel, Kelly Strickland of ClearRisk, Joyce Randall of British Group, Allison Crawford of Spark marketing, and Barbara Stoyles of Vision 2000 Travel Group.
Referral Rewards Program Peggy Murphy
Reefer Repair Services Ltd. Thank you for your referral You receive a $25 Gift Certificate for Pet Zone from Pattison Outdoor
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Be sure and welcome our newest ambassadors when you see them at our next event.
staff and has successfully been marketing its products from St. John’s to the world. Congratulations ClearRisk.
Mental wellness in the workplace
Film fest planning for success
Board of Trade members are invited to a coffee reception with renowned author and ADHD coach Nancy Ratey. Ratey is in St. John’s for Mental Illness Awareness Week and the launch of Rare Birds, a workplace mental health education and advocacy organization under the umbrella of the Canadian Mental Health Association of Newfoundland and Labrador. Ratey will be available to answer questions about mental health issues in the workplace at the Oct. 4 reception at the Parks Canada Pavilion on Signal Hill between 11:30 a.m. and 1 p.m. Ratey will also be the keynote speaker at the Canadian Mental Health Association gala scheduled for Oct. 6. Mental Illness Awareness Week runs from Oct. 2-8 with various events planned throughout the week. For more information please visit: http://www.cmhanl.ca/
Congratulations
The St. John’s International Film Festival will roll out the red carpet this month. The 22nd annual running of the festival will include showings of local and international films made by women. The festival runs from Oct. 18 to 22 in St. John’s and will include a number of forums, workshops and showings. The province announced $60,000 in funding for the festival earlier this summer to help expand . Established in 1989 to support and promote female filmmakers, the St. John’s International Women’s Film Festival is one of the longest running festivals in the world. For more information, visit: www. womensfilmfestival.com.
Jumping Bean expands
Jumping Bean Coffee Company, in conjunction with its partner The Compass Group of Companies, has expanded the café presence of the local coffee roaster and coffee shop. Jumping Bean outlets are now open for business at the departures gate at the St. John’s International Airport and at Memorial University. The two new locations – the airport kiosk and the full café at the university – are the latest additions for the eco-friendly
The St. John’s Board of Trade is congratulating its member ClearRisk for winning a global award for inbound marketing. ClearRisk was named a finalist along with four other global companies from the more than 25 submissions to the Hubspot Inbound Marketing Success Story of the Year competition. In the end the local company won the most votes for their story and takes home the award. ClearRisk used its story to talk about the difficulty of business travel, and its transition a year ago from attending tradeshows to writing white papers and blog posts for marketing with help from Hubspot. In that year, the company’s website visits grew by over Jumping Bean coffee company kiosk now open for 1,000 per cent , they raised business by Gate 3 in the Departures Lounge. venture capital, hired more – Photo Courtesy of St. John’s International Airport Authority October 2011
Business News
Membership members in the news local coffee roasting company which is headquartered on Harvey Road.
Molson-Coors turns 225
The Molson Coors Brewing Company is celebrating a big birthday this year. This year the beer company, which is also a member of the St. John’s Board of Trade, is turning 225. Andrew Molson, chair of the Molson Coors Brewing Company’s board of directors, and his brother Geoff, who serves as chair and general partner are touring Canada to mark the anniversary starting in Montreal and visiting Vancouver, Edmonton, Calgary, Moncton, N.B. and St. John’s, Nfld. Their activities include meetings with local business leaders and employees, as well as media interviews and community events at which the Molsons will announce donations to local charities. Molson was founded in 1786 and merged with Colorado-based Coors Brewing Company in 2005.
Government spends to help women run business
The province has announced funding of more than $300,000 to help women-owned businesses grow. The funding will help the Newfoundland and Labrador Organization of Women Entrepreneurs (NLOWE) to train women entrepreneurs to connect and do business with growth industries including oil and gas and mining. For more information visit www.NLOWE.org
Board for R&D Corporation announced
Jackie Sheppard, a prominent energy expert, Rhodes Scholar and businesswoman originally from St. John’s, has been re-appointed as chair of the Research and Development Corporation. Alan Brown, former vice-president, East Coast Canada, Suncor Energy Inc., has also been re-appointed to the board and will serve as vice-chair. Other appointments to the board include Gary Dinn, Vice-President of PanGeo Subsea and past-chair of OceansAdvance, Terry-Lynn Young, associate professor (Genetics), Faculty of Medicine, Memorial University, Hege Rognø, vice-president, Offshore Upstream for Statoil Canada Ltd., Laurier Schramm, president and CEO, Saskatchewan Research Council and Brian Veitch, professor, ocean and naval
architectural engineering and Associate Dean of Research, Faculty of Engineering and Applied Science at Memorial University, have all been appointed or re-appointed as directors. Glenn Janes, CEO of the RDC is a non-voting member of the board of directors. The RDC is a provincial Crown corporation responsible for improving Newfoundland and Labrador’s R&D performance. It works with R&D stakeholders including business, academia and government agencies and departments. For more information about RDC, visit www.researchnl.com.
Flu season is coming – be prepared
Every year 7.5 million work days are missed in Canada as a result of the flu. Productivity drops by 50 per cent for individuals working while infected with flu. Vaccination is the most effective way to prevent employees from getting the flu, reduce time lost due to illness, and improve productivity, and this year the VON would like to set up a flu shot clinic in workplaces around the province. For further information contact our site at annette.godsell@von.ca or 726-8597 ext 236
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Membership MEMBER PROFILES Joan Corcoran is a Certified Consulting Hypnotist trained in the art, science and philosophy of hypnotism. Having received accreditations with the National Guild of Hypnotists in Canada and the US, Joan has studied, practiced and personally experienced the tremendous power and efficacy of this all natural mind body healing technique. Joan facilitates healing of the mind and body and assists clients to utilize the power of their mind to achieve their goals and to effect powerful positive life changes. Joan’s clients experience healing benefits which promote physical, emotional, mental and spiritual well being. Joan Corcoran, Certified Consulting, Hypnotist, HypnoFertility Consultant Member of the National Guild of Hypnotists (709) 685-9808 joancorcoran.hypnosis@gmail.com www.HolisticHypnosis.ca Covered by most extended Health Care Plans
Neufone Communication Solutions is a Newfoundland based company that provides feature rich, innovative business telephone solutions utilizing voice over internet protocol (VoIP) technology. Our systems enable small and medium sized companies to have access to intelligent communication technologies at a fraction of the cost in comparison to traditional service providers. Neufone’s cloud based technology provides all the telecommunication capabilities that today’s businesses demand, while completely eliminating the need for expensive on-premise phone systems. With standard features such as unlimited long distance calling in North America, voice mail to email, fax to email, auto attendant, mobile phone integration and music on hold, Neufone solutions are ideal for businesses and professionals. Phone/Fax 709.757.6889 / kent@neufone.ca 24
Holiday Inn St. John’s is conveniently located just minutes from the St. John’s International Airport and the Trans-Canada Highway. The hotel has 252 well appointed guest rooms that provide complimentary wireless access. The hotel has 11,000 square feet of meeting space. Anne George, Catering Manager, and her staff provide quality service to the many meetings, banquets and conferences they serve. The restaurant, East Side Mario’s, is open from 7 a.m. to midnight daily and provides room service to hotel guests from 7a.m.-11 p.m. daily. Restaurant bar is open until midnight; ½-price appetizers are available in the bar from 4-6 p.m. and 9-close daily with a beverage purchase.
Pattison Outdoor Advertising is Canada’s largest Out-of-Home advertising company, serving over 90 markets from coast to coast. At Pattison, we are constantly developing our products to meet the changing lifestyles of Canadians and the evolving needs of advertisers and marketers. Our products include large format Posters, Superboards, Street Level units, Transit and specialty niche products... from vinyl appliqués to Digital Advertising Networks. National in reach and local in focus, we have sales offices in 24 cities across Canada. Our commitment is to understanding the markets we serve. We are committed to providing every advertiser with quality service and professionalism. Headquartered in Mississauga, Ontario, Pattison Outdoor Advertising is a division of The Jim Pattison Group. Pattison Outdoor Advertising’s Atlantic Canada presence includes offices in Halifax, Moncton and St. John’s. October 2011
Norbert Griffin is a Senior Security Consultant at Hidden Target Consulting Inc., an IT Security Consulting firm based in NL. In his role he performs such things as Network Security Assessments, Auditing, Penetration Testing, and Vulnerability Analysis. He is a member of the Atlantic Chapter of the High Technology Crime Investigation Association, and a former Director on the board of the Atlantic Chapter Information Systems Audit and Control Association (ISACA). He holds the CISSP, CISA, CEH and various other industry recognized security certifications. This past summer he organized a Security BSides St. John’s which was NL’s first Hacker Conference. Norbert Griffin, Hidden Target Consulting Inc. 3 Daniberry Place Paradise, NL, A1L0A2 709-728-6854 ngriffin@htcon.net • http://www.htcon.net
The Office to Advance Women Apprentices was created by the Provincial government to enhance employment opportunities for women so that they may advance in their chosen apprenticable trade. The Office has a registry database of female tradespersons; works to place females directly into trade employment positions; offers a training component that assists employers, unions and apprentices; A wage subsidy program that pays up to 90% of wages to employers who hire apprentices and places the apprentice on the job with 5-7 days. Employers can call this Office if they are looking for an apprentice and we will supply them with electronic resumes of apprentices within a day. Contact 757-5434/5/6 to hire an apprentice today! Business News
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Membership new members Atlantis Developments Inc. Sandra LaFleur-Nash, President 148 Marine Drive Logy Bay, NL A1K 3C7 P: 709-754-4100 F: 709-754-6275 slafleurnash@atlantisdev.ca
The Canadian Payroll Association’s Professional Development Seminars
Jaymor Group
Scope Industrial
The Home Depot
Office to Advance Women Apprentices
Michael Johns, V.P Business Development 224 Brighton Road Tecumseh, ON N8N 2L3 P: 519-796-1427 F: 519-739-1915 mjohns@cogeco.ca
Pamela Browne, Store Manager 70 Kelsey Drive St. John’s, NL A1B 5C7 P: 709-570-2400 F: 709-570-2411 PamelaBrowne@homedepot.com
With over 30 years of experience, the CPA is the authoritative source of Canadian payroll knowledge and education.
Tom Donahue, General Manager 858 Torbay Road Torbay, NL A1K 1A2 P: 709-364-4452 F: 709-364-5760 tom@scopeindustrial.ca
Karen Walsh, Executive Director 89 McNamara Drive Paradise, NL A1L 3W2 P: 709-757-5464 F: 709-757-5437 kwalsh@nlrc.ca
Comfort, convenience and a quality you can trust.
Upcoming Seminars in St. John’s include: Employment Standards – October 20
An introduction to the standards of employment across Canada and howto comply with the requirements of each payroll jurisdiction.
Pool
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Business Floor
Downtown Corner Brook • 1-800-399-5381 • www.greenwoodinn.ca
2011 Year-end & New Year Requirements – November 18 This seminar will ensure your organization’s current payroll is accurate, and look ahead to expectations for the new year and beyond.
PROFESSIONAL LAW CORPORATION
Benson·Myles is a firm providing a full range of legal services to its clients, including; Real Estate; Wills and Estates; Employment and Labour law; Corporate and Commercial; Administrative Law; Wrongful Dismissal; Civil Litigation; Personal Injury
for Visit www.payroll.ca/go/?stjohnsnl e. onlin ter regis curriculum, costs, and to or 128 x 93 7-46 0-38 Questions? 1-80 kristina.bruce@payroll.ca Office Hours:
Monday to Friday 8:30am to 5:30pm Evenings & Weekends by appointment 24 Hour Voicemail
Business News
October 2011
Benson·Myles provides a full range of legal services to individuals, corporations and a variety of agencies and organizations
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Upcoming events LUNCHEON
LUNCHEON Presented by
MEET YOUR MATCH MIXER
Presented by
Molson Coors – Brewing Great Moments for 225 years With the belief that “an honest brew makes its own friends” John Molson brewed his first barrel of ale in Montreal in 1786. Seven generations and 225 years later, Molson is an iconic Canadian brand at the forefront of brewing innovation.
Where: Bella Vista When: Thurs., Oct.6 Time: 12:30 p.m Networking 1 p.m. Luncheon Cost: $79 non-members $39.50 member discount To confirm your attendance please contact Wanda at 726-2961 ext.9 or email events@bot.nf.ca
Mark your calendars!
More Twists and Turns On The Road To Recovery Need some solid information about the economy locally, nationally and globally? Warren Jestin is Scotiabank’s Chief Economist and has been with the Bank since 1979. His expertise both about Canadian and global economic issues is extensive and his team’s research work is leading-edge.
Where: Comfort Inn Airport When: Wed., Nov. 2 Time: 12:30 p.m. Networking 1 p.m. Luncheon Cost: $79 non-members $39.50 member discount
Presented by Mix and mingle with emerging and established members of the St. John’s business community. This will be a great opportunity to network with other business members, so don’t forget your business cards.
Where: College of the North Atlantic Columbus Drive Campus When: Wed., Nov. 16 Time: 4:30 - 6:30 p.m. RSVP Wanda events@bot.nf.ca.
To confirm your attendance please contact Wanda at 726-2961 ext.9 or email events@bot.nf.ca
Small Business Week Small Business Week is here! Gift yourself this week by getting away from that desk or counter, even if only for a few hours, and getting involved in at least one of the activities offered in your community. Take in a presentation, attend a breakfast or race around the city recruiting new members – the opportunities for networking and learning about new practices to give your business a boost are endless! Organized by the BDC (Business Development Bank of Canada), the theme of this year’s Small Business Week is Power Up Your Business. Invest. Innovate. Grow.
Chair’s Breakfast Join St. John’s Board of Trade’s Chair, Jo Mark Zurel, for breakfast and discuss issues that are important for your business. When: Mon., Oct. 17, 2011 Where: Location to be determined Time: 8 a.m. – 10 a.m. Cost: Included as a benefit of membership Limited Space: To confirm your attendance please contact Wanda at 726-2961 ext.9 or email events@bot.nf.ca
Stewart McKelvey presents Business Boot Camp in partnership with the St. John’s Board of Trade A-ten-hut! Make sure your small business shapes up and doesn’t ship out. Join Stewart McKelvey’s small business drill lawyers for a complimentary Business Boot Camp seminar featuring their ‘Top Ten’ series of tips for small to medium business owners. When: Wed., Oct.19, 2011 Where: Sheraton Hotel Newfoundland Time: 8 a.m. – 1:30 p.m. Cost: Complimentary, brought to you by Stewart McKelvey Visit ww.stewartmckelvey.com/businessbootcamp to register. For further information please contact Jillienne Thorne at jsthorne@stewartmckelvey.com or 1.855.623.3107.
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Breakfast with The Great One – Wayne Gretzky Hosted by Frank McKenna, Deputy Chair, TD Bank Group
Come meet and have breakfast with hockey legend the great Wayne Gretzky, hosted by Frank McKenna, Deputy Chair, TD Bank Group. Breakfast followed by a Q&A session. When: Tues., Oct.18 Where: Convention Centre Time: 8 a.m. – 10 a.m. Cost: $99 +HST * Cash, American Express, MasterCard, Visa Accepted* Limited Seating: To confirm your attendance please contact Wanda at 726-2961 ext.9 or email events@bot.nf.ca.
Business Mixer Hosted by Celebrate small business with international flare! AXIS Career and Employment Services, a division of the Association for New Canadians, will be hosting an International Delights Business Mixer at its ESL Adult Training Centre on 10 Smithville Crescent. St. John’s City Councillors are invited, along with Board of Trade members, to this event in recognition of Small Business Week. When: Thurs., Oct.20, 2011 Where: ESL Adult Training Ctr(10 Smithville Cres) Time: 4:30 p.m. – 6:30 p.m. Cost: Included as a benefit of membership
Amazing Membership Race
Follow the racers around the city as they compete to recruit new members. On Fri. Oct.21, 2011, Board of Trade Ambassadors and directors team up to bring people into our over 800-strong membership. The team with the most members wins. To participate, contact Margie Davis at 726-2961, ext. 2 or mdavis@bot.nf.ca.
To confirm your attendance please contact Wanda at 726-2961 ext.9 or email events@bot.nf.ca
October 2011
Business News
Inviting Applications for Innovation Programs Innovation enhances the ability of emerging and established entrepreneurs to create solutions that address challenges in business and everyday life. Innovation is a building block of a vibrant and highly-diversified economy. The Department of Innovation, Trade and Rural Development’s suite of business development programs is available to support private sector businesses as they develop new products, services or technologies. These programs support the transformation of innovative ideas into new commercial products.
Commercialization Program
Global Travel Program
To support the development and implementation of cutting-edge industry solutions, funding is available for activities that lead to the development of innovative, market-ready products and services. This program is designed to bridge the funding and investment gap between product research and market introduction.
For small and medium-sized enterprises, not-for-profit organizations and public sector institutions, funding is available to encourage incoming and outgoing trade and business initiatives by helping clients promote their capabilities, products and services to the international marketplace.
Innovate and Demonstrate Program
Technology Utilization Program
The program enables businesses to demonstrate and showcase their early stage, innovative products, services, and technologies within a public sector setting. Each project will take the form of a demonstration in a public sector environment.
The program assists businesses with increasing their technology capacity to improve business process, product quality, efficiency and competitiveness. This program also enables businesses to utilize technology to become energy efficient and reduce emissions.
For more information on any of these programs, or to recieve application forms, please contact us:
www.gov.nl.ca/innovation 709.729.7000 1.888.563.2299 innovation@gov.nl.ca