As summer begins to wind down, we’re already preparing for one of the most exciting seasons in the North Georgia mountains. With fall foliage and the holidays just around the corner, our team is focused on ensuring every cabin is ready to welcome guests and make the most of the busy months ahead.
In this issue, you’ll find updates on recent team training, new partnerships with local businesses, community involvement, and important reminders to help you prepare your cabin for the upcoming holiday season. A little planning now goes a long way toward creating exceptional guest experiences and a successful season for your property.
Thank you for your continued trust and partnership. We appreciate the opportunity to care for your home and look forward to a wonderful fall season together.
Warmly,
Amber Henderson Assistant General Manager
UPCOMING TRENDS
OCCUPANCY IN THE NEXT 90 DAYS
Share the Insights
See how the next 90 days benchmark against last year — spot the trends, plan ahead, and make the most of every opportunity the season brings.
GUEST ARRIVAL THE NEXT 90 DAYS - BENCHMARKED TO 2025
HVAC MAINTENANCE INFO
SEASONAL SCHEDULED MAINTENANCE
As we move through the final weeks of summer and look ahead to the cooler days of early fall, we’re taking proactive steps to help ensure every property’s HVAC system is prepared for changing temperatures and continued guest stays. A properly maintained HVAC system plays a critical role in guest comfort and can help prevent unexpected breakdowns during peak occupancy periods. Preventative maintenance is one of the most effective ways to reduce service interruptions, avoid costly repairs, and protect your home’s earning potential.
Do You Currently Have an HVAC Maintenance Contract?
Please let us know if you currently have a biannual HVAC maintenance contract in place by filling out the form below. Having this information on file allows our team to help verify that routine service is being completed and ensures we have the correct contacts available should HVAC-related concerns arise.
Info Form
No Contract No Problem
If your property is not currently enrolled in a biannual maintenance program, our team would be happy to assist with arranging a preventative service check and discussing maintenance options. Routine HVAC maintenance can help:
• Improve system performance and efficiency
• Extend equipment lifespan
• Reduce emergency repair costs
• Minimize the risk of guest-impacting outages
• Help prevent refunds, relocations, and service disruptions during stays
HVAC
SEASONAL FAQS
Q: What maintenance should be prioritized before fall?
A: Late summer is the ideal time to give your property a seasonal checkup and address any wear and tear from a busy summer. Priorities should include HVAC performance, exterior lighting, decks and railings, fireplaces, gutters, and any smaller repairs that may have surfaced during peak-season stays. Taking care of these details now helps prevent unexpected maintenance calls, protects the condition of your home, and ensures everything is ready to welcome guests during the highly anticipated fall season.
Q: When should I start preparing my cabin for fall and leaf season?
A: August is the ideal time to begin preparing for one of our busiest seasons. We recommend completing any maintenance projects, refreshing outdoor spaces, touching up paint or stain where needed, and ensuring decks, grills, hot tubs, and outdoor furniture are guest-ready.
Q: Is Chimney sweaping mandatory going in to the fireplace season?
A: We strongly recommend having every cabin’s chimney inspected and swept before fireplace season begins, as it helps ensure safe and efficient operation. For cabins with wood-burning fireplaces, chimney sweeping is mandatory before the start of the season to remove creosote buildup and reduce the risk of chimney fires. Even if your cabin has a gas fireplace, routine inspections and maintenance are always a good idea to keep your fireplace in excellent working condition and ready for guests.
Q: Should I update my cabin’s décor for the fall season?
A: While it’s not required, adding a few tasteful seasonal touches can enhance the guest experience. Simple décor such as autumn wreaths, pumpkins, cozy throw blankets, or fall-inspired centerpieces creates a warm, welcoming atmosphere without overwhelming the space.
COMMUNICATION UPDATES
We’re continuing to invest in the guest experience by refreshing our guest communication messages across every stage of the booking journey—from reservation confirmations to pre-arrival information and post-stay follow-ups. These updates are designed to provide a more seamless, informative, and welcoming experience while ensuring guests and Owner guests have everything they need for a memorable stay.
Over the next month, we’ll also be updating and refining all of our property listing copy. This refresh will highlight each home’s unique features, amenities, and personality while creating a more polished and consistent brand presence across our booking platforms. Our goal is to help each property stand out, attract the right guests, and better showcase the exceptional vacation experiences our homeowners provide.
UPDATED LISTING SNIPPET
EXAMPLE EMAIL
COMMUNITY UPDATES
WHAT
WE’VE BEEN UP TO
Our team has been on the move in the community and we wouldn’t have it any other way. Here are a few places we’ve been showing up over this past few months.
Local Business VIP Gifts
Creating memorable stays is about more than beautiful cabins—it’s about the thoughtful touches that make guests feel truly welcomed. We’re excited to share that we’ve partnered with several outstanding local businesses to provide curated welcome gifts and specialty items for our VIP guests. Not only do these collaborations support our local community, but they also elevate the guest experience with authentic local favorites, creating lasting impressions that inspire five-star reviews, repeat visits, and stronger booking performance.
Ribbon Cutting for Mountain Butcher
Supporting our local business community is an important part of who we are, and we were honored to attend the ribbon-cutting ceremony for Mountain Butcher. We look forward to recommending Mountain Butcher to our guests as a convenient stop for premium meats, grilling essentials, and everything they need to enjoy an unforgettable cookout at their cabin.
Fannin Chamber Young Professionals
July Meeting Sponsorship
This July, we were proud to sponsor the Fannin Chamber Young Professionals monthly meeting. It was a great opportunity to network with other local professionals, support emerging leaders, and strengthen relationships that continue to benefit our team, our homeowners, and the Blue Ridge community.
CHRISTMAS DECOR
LET US KNOW YOUR PLANS FOR THE HOLIDAY SEASON
The holiday season may feel a long way off, but now is the perfect time to start planning for one of our busiest times of the year. If you’re planning to decorate your cabin for Christmas, we’d love to know! Whether you already have a decorating plan in place or would like assistance coordinating holiday décor, please complete the form linked below. Sharing your plans early helps our team prepare, coordinate schedules, and ensure your cabin is ready to welcome guests with all the warmth and charm of the season.
DOUG KENNEDY TRAINING
CONSTANTLY IMPROVING OUR GUEST EXPERIENCE
This month, our team participated in customer service training with Doug Kennedy, one of the vacation rental industry’s leading hospitality experts. The training focused on elevating the guest experience through thoughtful communication, personalized service, and proven reservation strategies. Continuing education like this allows our team to refine our skills, stay ahead of industry trends, and ensure we’re delivering the level of hospitality our guests expect—while maximizing booking opportunities and creating even greater value for our homeowners.
