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Cel ebr at or yCar e RealLi nksCommuni t yhi t smi l est oneanddonat es£400t oThe Tr ussel lTr ust Onl i ner ef er r al pl at f or m,Real Li nk s ,and#Chat T al ent ,anet wor k i ngpl at f or mf ort al entpr of es s i onal s ,hasr eac hedi t smi l es t oneappl i c at i onandr ef er r al number sandhasdonat ed£400 t oc har i t yi nr ec ogni t i onoft hi sac hi ev ement . Thet wof i r mss t ar t edwor k i ngt oget herwhenCOVI D19s t r uc k t os uppor tt heHRc ommuni t ybyr epur pos i ngt her ef er r al pl at f or mt oenabl epeopl ei nt hec ommuni t yt or ef er ,appl yandpos t TAandHRj obs ,al l f orf r ee. Whi l et hi spl annedc ol l abor at i onc omesatat i mewhenc ar eer oppor t uni t i esf orHRandT al entAc qui s i t i onpr of es s i onal sar e l i mi t ed,t het wobr andsj oi nedf or c est obui l dar obus tc ommuni t yofc onnec t edi ndi v i dual st obes tmeett hedemandsoft he bounc ebac k . Aspar toft hi sj oi ntv ent ur e,Real Li nk sand#Chat T al ent pl edgedt odonat e£400t oTheTr us s el l Tr us t ,t henat i onal f oodbankc har i t y ,whent her ewer eov er200appl i c at i onsandr ef er r al sont hepl at f or m .They ’ v enowr eac hedt hatmi l es t onewi t h 148appl i c at i onsand103r ef er r al shav i ngbeenmades i nc e t heys t ar t edt heReal Li nk sCommuni t y .Aswel l ast her es ul t s bei ngi ndi c at i v eoft hem r eal i s i ngt hei rgoal t ohel ppeopl e dur i ngt hi sdi f f i c ul tper i od,t hey ’ r eal s os uppor t i ngani mpor t ant c aus ei nt heTr us s el l Tr us twi t ht hei rdonat i on.
Comment i ngont hi spar t ner s hi p,Sam Dav i es ,CEO atReal Li nk ss ai d: “ Ourf r i endsi nt hi si ndus t r yhav ebeenhar dhi tdur i ngt heCor onav i r usl oc k down,ashi r i ngf r eez esac r os st heboar dl edt oj ob l os s esi nt her ec r ui t mentf i el di npar t i c ul ar .We’ v ewor k edhar d wi t h#Chat T al entt ohel pt hec ommuni t ydur i ngt hi sper i odand i t ’ sf ant as t i ct os ees omanyappl i c at i onsandr ef er r al sc ome t hr ough.We’ r epr oudt ohav ehi tourmi l es t oneandbedonat i ng t oani mpor t antc aus et hathel psbey ondouri ndus t r y . ” J er emyRus s on,CoFounderof#Chat T al entadded: " Thi si sar eal c hanc ef orgr eatHRandt al entmanagementex per t st oappl yorber ef er r edt ogr eatc ar eeroppor t uni t i esand f eedl es sf or t unat epeopl ei nt hepr oc es s .We’ r epl eas edt os ee s omanyus i ngt hi sc ol l abor at i ont os uppor teac hot herand we’ r el ook i ngf or war dt os eei nghowwec anal l wor kt oget her goi ngf or war d. " T ogeti nv ol v edi nt hec ommuni t yands uppor tf el l owt al entmanagementandr ec r ui t mentpr of es s i onal s ,v i s i tht t ps : / / www. r eal l i nk s . i o/ c ommuni t y / . Rel eas ef r om Bl ueSk yPR
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Cel ebr at or yCar e
‘ Wear i ngi sCar i ng’-Ther evol ut i onary f acemaskt hatcoul dhol dt hekeyt o f i ght i ngCOVI D19 Wi t hmi l l i onsofBr i t spr epar i ngt owearf ac ec ov er i ngsonpubl i c t r ans por tf r om Monday ,anewmas kpi oneer edi nSpai natt he hei ghtoft heCOVI D19pandemi cc oul dhol dt hek eyt ok eepi ng t hebugatbay . Hopesar ehi ght hatt her ev ol ut i onar yant i mi c r obi al mas k , whi c hus esas i l v er i mpr egnat edy ar nnor mal l yus edt oc ombat bodyodouri ns por t sandf i t nes swear ,c anpl ayapi v ot al r ol ei n s t oppi ngt hes pr eadofc or onav i r us . Themat er i al ,dev el opedbymanuf ac t ur erMer y l ,hasbeenus ed bys por t s weargi ant sAdi dasi ni t sc y c l i ngandr unni ngr anges andal s oi nanewl i neoft enni sc l ot hi ngpr oduc edi npar t ner s hi p wi t hf as hi ondes i gnerSt el l aMc Car t ney . Butex per t snowbel i ev et heSk i nl i f eFor c e2. 0y ar nc oul dhel p s hopper s ,c ommut er sandwor k er st opr ev entt hes pr eadof ger msbyus i ngi tt omak eaf ac emas k . Thous andsoft he‘ 2Guar d’ mas k shav enowar r i v edi nt heUK, j us ti nt i mef ort her el ax at i onofgui del i neswhi c hwi l l s ee nones s ent i al s hopsr eopenonMondayandc ommut er sur ged t owearf ac ec ov er i ngsonpubl i ct r ans por t . A2Guar ds pok es mans ai d:“ Dur i ngt heCOVI D19out br eak , Mer y l announc edi t ss uppor tf orgar mentmanuf ac t ur er sbypr oduc i ngf abr i c sus i ngt hei rant i mi c r obi al Sk i nl i f eFor c e2. 0y ar n. “ Thi spr ov i dedac c es st oagenui nel yr ev ol ut i onar ymat er i al now av ai l abl ef ort hemanuf ac t ur eofmas k sandot herPPEgar ment st ohel pwi t ht hegl obal f i ghtagai ns tt hi spandemi c . “ Wor k i ngal ongs i deSour t ex ,al eadi nggar mentmanuf ac t ur er bas edi nBar c el ona,wehav ebeenabl et opr oduc et hef i r s t pr oduc t sf r om apl annedr angeofant i mi c r obi al f abr i cpr oduc t s . ” Manuf ac t ur er sc ombi nedt hes i l v ert ec hnol ogywi t hs pec i f i cmi c r of i br ec ont i nuouss ol ut i ons ,ens ur i ngt hatv i r us esar et r apped ev enmor eef f ec t i v el yanddonots hedmi c r of i br es .St andar d mas k s( s uc hast hos emadeofpaper )wi l l s hedmi c r of i br esc ont ai ni ngt hev i r us ,c ompoundi ngt heov er al l t r ans mi s s i onpot ent i al . #Tr i al soft heGBP9. 99mas khav ebeenc ar r i edoutamong heal t hwor k er sandhav epr ov ens uc c es s f ul .Onenur s es ai d: “ Thi smas ki sf armor ec omf or t abl et hant hedi s pos abl ev er s i onswehadbeenwear i ng.Nor mal l yaf t erat hr eehours hi f t wear i ngt hedi s pos abl et y pewasunbear abl e.I twoul dc haf e behi ndt heear sandbepai nf ul ov ert hebr i dgeoft henos e.Wi t h t he2Guar dmas kwedi dnothav et hes epr obl ems .I twasas s moot hass i l k . ”
Ot her swhohad pr ev i ous l yc ompl ai ned ofdev el opi ngac neor c omi ngouti nar as h af t erwear i ngamas k s ai dt hos ei s s ueshad di s appear edwhen wear i ngt he2Guar d mas kwhi l eot her ss ai d t heyf el ts af erandmor e c onf i denti nt hei rj ob. Gov er nmentgui danc e s t at est hat ,whi l e wear i ngaf ac ec ov er i ng doesnotpr ot ec tt he wear er ,i tmaypr ot ec tot her si fpeopl ear ei nf ec t edbuthav e noty etdev el opeds y mpt oms . Peopl ewear i ngac ov er i ngs houl dwas ht hei rhandsbef or e put t i ngi tonandaf t ert ak i ngi tof f ,andt hec ov er i ngi t s el f s houl dbewas hedr egul ar l yi nt hel aundr ywi t hdet er gent . The2Guar dmas k sar ebei ngdi s t r i but edi nt heUKbyT ar get Di s t r i but i on,bas edi nNor t hampt ons hi r e.Di r ec t orSi mon Par s l ows ai d:“ We’ r eal l s ett obewear i ngf ac emas k sal ot mor ei nt henex tf ewmont hs ,notj us tf orourownbenef i tbutt o pr ot ec tot her s . “ Thi smat er i al hasbas i c al l ybeenus edt os t opt hebui l dupof bodyodourdur i ngex er c i s ebutwi t habi tofl at er al t hi nk i ngi t ’ s f oundanewl eas eofl i f eass omet hi ngt hatc anmak ear eal di f f er enc ei nt hef i ghtagai ns tCOVI D19. “ We’ r edel i ght edt ohav ebeenabl et os ec ur eas uppl yl i ne f r om Spai nwher et hes emas k shav ehadahugei mpac ti nt he f i ghtagai ns tCOVI D19andwe’ r ec onf i dentt heyc anhav ea s i mi l ars uc c es sher e. ” Formor edet ai l sont he2Guar dmas k sv i s i tht t ps : / / www. t ar get di s t r i but i on. c o. uk / 2guar d/ Rel eas ef r om Or angeJ ui c eCommuni c at i ons
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ALCOVE CALLS FOR GOVERNMENT TO I NVEST I N ‘ DI GI TALLY DI SADVANTAGED’ OpenLet t erT oMi ni s t erForLonel i nes s Cal l sForT ec hSuppor tT oT ac k l e I s ol at i oni nCar e Asnewr es ear c hf r om t heMent al Heal t hFoundat i onr ev eal st hatf eel i ngs ofl onel i nes si nUKadul t shasj umped f r om onei nt en( 10%)bef or et he COVI D19pandemi ct oonei nf our ( 24%)f ol l owi ngl oc k down,Al c ov e,a l eadi ngc ar et ec hnol ogypr ov i der ,i s c al l i ngont hegov er nmentt our gent l y pr i or i t i s et ec hnol ogyaspar toft heUK’ s s oc i al c ar epr ov i s i on,i nanef f or tt ot ac k l edi gi t al i s ol at i on andl onel i nes si nv ul ner abl er es i dent s ,ands uppor tt he c ar es y s t em asi tf ac esunpr ec edent eddemand. Al c ov e,whi c hwor k swi t hl oc al aut hor i t i esandc ar epr ov i der sac r os st hec ount r yt odel i v erbes pok es oc i al c ar epl ans f orv ul ner abl es er v i c eus er s ,haspubl i s hedanopenl et t er t oBar ones sBar r an,Mi ni s t erf orLonel i nes s ,c al l i ngf ort he gov er nmentt os uppor tl oc al aut hor i t i esi npr i or i t i s i ngi nv es t menti nt ec hnol ogyr at hert hanr el y i ngont hehi s t or i c anal ogues ol ut i ons .Thel et t erhi ghl i ght st her ol et ec hnol o gyc anpl ayi nhel pi ngt ot ac k l el onel i nes sanddi gi t al i s ol at i onf ormany ,es pec i al l ydur i ngt heCov i d19pandemi c . Dat af r om t heOECDs howst hatt heUKi soneoft he l owes ts pender sons oc i al c ar ei nWes t er nEur opeand c ont i nuest or el yonout dat edanal ogues y s t ems–manyof whi c hwi l l beoutofdat eandnotf i tf orpur pos ei namat t er ofy ear s–f ort hebas i cel ement sofpat i ent s ’ c ar epl ans , r at hert hani nnov at i ngandi nv es t i ngi nt ec hnol ogy .The Cov i d19pandemi chasal s ohi ghl i ght edt hei s s uesmany v ul ner abl epeopl ear ef ac i ngwi t houtac c es st ot ec hnol ogy , andt her ol et ec hnol ogyc anpl ayi ns uppor t i ngs t r et c hed c ar es er v i c eswher ec ar er sar ehav i ngt oi s ol at e,r educ e c ont ac twi t hpat i ent sandobs er v es oc i al di s t anc i ngmeas ur es . Al c ov ei sc al l i ngf ort hegov er nmentt opr i or i t i s ei nnov at i v e, v i deol edt ec hnol ogyaspar tofs oc i al c ar epr ov i s i oni nt he UK,t os uppor tt hes ec t or ,s t af fandr es i dent sal i k e. Thei mpac tl onel i nes shasonment al heal t handwel l bei ng c annotbeunder s t at ed.Ac c or di ngt ot heMet al Heal t h Foundat i on,l ongt er ml onel i nes si sas s oc i at edwi t hani nc r eas edr i s kofc er t ai nment al heal t hpr obl ems ,i nc l udi ng depr es s i onandanx i et y ,andt hei mpac tofl ongt er ml onel i nes sonment al heal t hc anbev er ydi f f i c ul tt omanage.
Hel l enBowey ,CEO andCoFounderofAl c ov es ai d: “ Oft hemor et han850, 000peopl ei nt heUKr ec ei v i ng s t at ef undeds oc i al c ar e,manyar ec ur r ent l ybei ngf or c ed t os hi el di nabi dt oc ont ai nt heCOVI D19pandemi c . Whi l et hemaj or i t yoft henat i onhasbeenabl et or el yon t hei nt er netf orf oods hoppi ng,bank i ng,ent er t ai nmentand k eepi ngi nt ouc hwi t hl ov edones ,manyc ar er es i dent swi l l hav enoac c es st oonl i nes er v i c es ,andbef or c edt or el yon out dat edanal oguet ec hnol ogyf ort hei rdai l yc ar eneeds . “ Thepandemi chashi ghl i ght edmanyoft hei nequal i t i esi n s oc i et yandt hev er yr eal needt opr ot ec tt hev ul ner abl e peopl ei nourc ommuni t i es .Byi mpl ement i ngas t andar dof c ar et hr oughv i deot ec hnol ogy ,aut hor i t i esandpr ov i der s c anens ur el onel yi ndi v i dual sc ans eeands peakt or eal peopl et heyk nowandl ov e,i nc l udi ngc ar er sandheal t h wor k er s ,whi l s tdel i v er i ngenhanc edqual i t yofl i f e,s i gni f i c ants av i ngsi nc ar epr ov i s i onandal l owi ngpeac eofmi nd f orf r i endsandf ami l y . “ Ast her ul esar ound s hi el di ngl ookt o c hange,manyi nour s oc i et ywi l l f eel anx i ous orner v ousaboutget t i ng bac ki nt ot her eal wor l d andf eel t heyar e mak i ngac hoi c e bet weent hei rment al andphy s i c al heal t h. Pr ov i di ngac c es st o v i deot ec hnol ogywoul d pr ov i deanemot i onal l i f el i nef ormanyoft hos e whof eel t heys houl d c ont i nuet os hi el dt o pr ot ec tt hems el v es f r om t hev i r us . “ Thati swhyl oc al aut hor i t i esandc ar e pr ov i der sneedt os t ar tt ak i ngdi gi t al andv i deot ec hs er i ous l y ,andt hi sneedst obel edbyourGov er nment .Ourr el i anc eonanal oguepani cbut t onsf orel der l yanddi s abl ed adul t si sout dat ed,r egr es s i v eandc os t l y–andwec oul d ands houl dbedoi ngmor e.Car et ec hnol ogyi sal r eady s av i ngl i v esi nourc ommuni t i es ,s oIam as k i ngt heGov er nmentt odomor et os uppor tt her ol l outoft ec hnol ogy ac r os sours oc i al c ar es y s t em. ” Rel eas ef r om Li mel i ghtPRUK
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Cel ebr at or yKentEducat i on
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KentSchoolShowcase
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Vi r t ualKentEducat i on
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Her t sEar l yYear sEducat i on
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SussexNew Homes
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BucksRet i r ementLi vi ng
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Empl oyer sar eatapi vot alst agei ndef i ni ngt hef ut ur eofwor k: l et ’ smakei tcount
Wi t hr epor t ss ugges t i ngt hatf ewerbus i nes s eswi l l r et ur nt o t r adi t i onal of f i c eenv i r onment s ,l eaderi nt al entac qui s i t i on andmanagedwor k f or c es ol ut i ons ,Gui dantGl obal ,has wel c omedt hewor k f or c epr ogr es s i ont hatt hec or onav i r us out br eakhasdr i v en,butwar nst hats t r at egi ct al entpl ans needt ober ev i ewedbef or er us hi ngbac kt owor k . Ar ec entanal y s i sbyt heFi nanc i al Ti mesr ev eal edv ar y i ng v i ewpoi nt sofhowt he‘ new’ wor k pl ac ewi l l l ook pos t Cov i d19,wi t honek eyt hemet y i ngt heopi ni onst oget her :i twon’ tbet hes ame.Ac c or di ngt oGui dantGl obal , whi l er et ur ni ngt owor kwi l l l ookdi f f er entf orev er ybus i nes s ,al l f i r mspl anni ngf ort he‘ newnor mal ’ needt ot ak ea t r ul ys t r at egi cappr oac ht ot hei rwor k f or c epl anni ngand av oi dj umpi ngi natt hedeependi ft heyar et of ut ur epr oof t hei rc ompany .Thi si nc l udesr eev al uat i ngt hes pl i tbet weenper manentandc ont i ngentr es our c esandr ej i ggi ng mes s agest oappeal t ot henewmak eupoft hewor k f or c e. Br i anSal k ows k i ,COO atGui dantGl obal ex pl ai ned: “ I twoul dbenaï v eofusal l t ot hi nkt hatwec anr et ur nt o t heof f i c ei nt hef or matt hatwe’ v el ongbec omeus edt o. Thewor l dofwor kaswek nowi thasc hangedqui t e
dr as t i c al l yt hi sy earand,i nt ur n,we’ v es eenas hi f ti nt al ent demands .Peopl ewantmor ef l ex i bi l i t yi nt hei rj obandt he gr owt hi ngi gwor k er shasar guabl yac c el er at edasi ndi v i dual sf i ndt hems el v esoutofempl oy mentatat i mewhen c ompet i t i onf orper manentr ol esi shi gh.Manyempl oy er s hav edi s c ov er ednewwor k i ngmodel st hatar ebenef i c i al f or t hei rbus i nes sandar et hi nk i ngaboutt hei rr es our c esi na mor emoder nway . ” “ Howev er ,whi l et hi si sanappl audabl epr ogr es s i onf or wor k pl ac es ,we’ r eatapi v ot al poi ntnowwher eor gani s at i onsar ebegi nni ngt ogets t af fbac kt ot heof f i c e,br i ng peopl eof ff ur l oughandhi r et of i l l r es our c i nggapst hat hav eemer geddur i ngt hec r i s i s .Butt hi si sadel i c at epr oc es sandi t ’ si mpor t antt hatempl oy er sav oi di ngs hoehor ni ngpeopl ebac ki nt ool dway sofwor k i ngast heys i mpl y don’ tex i s t .I ns t ead,nowi st het i met os t epbac kand r ev i ewwor k f or c epl anst omak et hem s ui t abl ef ort hemor e agi l eandf l ui df ut ur et hatwe’ r ef ac i ng. ” Rel eas ef r om Bl ueSk yPR
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Hospi t al i t yj obvacanci esdoubl ei naweekas busi nessespl ant or eopen Demandf orhospi t al i t ypr of essi onal smor et han doubl edl astweek,up134% i nt heweekendi ng 21stJune,accor di ngt ot hel at estr eal t i mest at i st i csf r om t hewor l d’ sl ar gestnet wor kofj ob boar ds,Br oadbeanTechnol ogy . Thej umpi nhospi t al i t yvacanci esi si ndi cat i veof manybusi nessesgear i ngupt or eopenon4t h Jul y ,asconf i r medi nt hePr i meMi nst er ’ sannouncementear l i ert hi sweek.TheBr oadbean Technol ogydat aal sor eveal edt hatt henumber ofj obsbei ngadver t i sedwasf ai r l ybal anced acr ossmostempl oyer si nt hesect or ,wi t haf ew maj orbr andspost i ngal ar genumberofvacanci es,i ncl udi ngCost a,McDonal ds,t heSt onegat e PubCompanyandHomeBar gai ns.
Al exFour l i s,Managi ngDi r ect oratBr oadbean Technol ogycomment ed “ Ther e’ snodoubtt hathospi t al i t yhasbeenoneof t hehar desthi tsect or sdur i ngCovi d19,sot osee vacanci esupagai ni sat r ul ypr omi si ngsi gnf or t heUKeconomy .Ast heeasi ngofl ockdownr ul es cont i nuet obeannouncedbyt heGover nment andwi t hcaf es,pubsandr est aur ant sgi vent he gr eenl i ghtt or eopeni nJul y ,weant i ci pat et hi s hi r i ngact i vi t yt ocont i nue,par t i cul ar l yasmany empl oyer sbat t l et ogetnewst af fonboar d qui ckl y . ” Rel easef r om Bl ueSkyPR
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Educat i onRecr ui t ment Wi t hexcept i onaldemandf ordel i veryandl ogi st i cswor ker s, empl oyer smustavoi dcompl i ancecompl acency Wi t hs t at i s t i c sf r om Li nk edI nr ev eal i ngt hatdel i v er ydr i v er s andwar ehous ewor k er sar eamongt her ol est hathav er ec ei v edt hehi ghes tnumberofappl i c at i onsdur i ngt heCor onav i r usl oc k down,gl obal bac k gr ounds c r eeni ngpr ov i der , St er l i ng,hasur gedempl oy er snott oc ompr omi s eonc ompl i anc ei nor dert ogetpeopl ei nt oj obsqui c k l y . Dat apubl i s hedbyLi nk edI nr ev eal edt hatanumberofl ogi s t i c sr ol eswer ei nt het opt enmos tappl i edf orpos i t i ons dur i ngt hei ni t i al s t agesofCor onav i r us ,asdi s pl ac eds t af f s oughtk eywor k erempl oy mentoppor t uni t i esdur i ngt he ongoi ngc r i s i s . Asbot hdemandf orands uppl yoft hes epr of es s i onal si nc r eas es ,empl oy er si nt hei ndus t r yf ac eal ogi s t i c al ni ght mar et oens ur eal l newhi r esar eappr opr i at el yv et t ed.Ac c or di ngt oSt ev eSmi t h,Managi ngDi r ec t orEMEAatSt er l i ng: “ TheUKl oc k downdr ov eas i gni f i c ants pi k ei ndemandf or onl i nes hoppi ngandhomedel i v er i est hathasc er t ai nl ybol s t er edt hel ogi s t i c ss ec t or .Howev er ,Li nk edI n’ sdat as ugges t st hatmanyempl oy er si nt hi sf i el dc ont i nuet of ac ean i nf l uxofappl i c at i ons ,whi c har el i k el yt oi nc l udei ndi v i dual s
f r om ot hers pec i al i s mst hatar el ook i ngf orempl oy mentdue t oi ns t abi l i t yi nt hei rpr ev i ousc ar eer .Whi l ei t ’ sc er t ai nl y pr omi s i ngt os eemor epeopl eappl y i ngf orr ol esi nl ogi s t i c s t os uppor tt hehugeupt i c ki ndemand,i tdoeshav et hepot ent i al t oex pos ebus i nes s est os omewhatgr eat err i s k . ” “ Wi t hs pec i f i ct r ai ni ngr equi r ement sf ormos tl ogi s t i c sr ol es , v er i f y i nganappl i c ant ’ sc r edent i al si naqui c kandr obus t manneri smor ec r uc i al nowt hani t ’ sev erbeen.Wi t hdel i v er ydr i v er sgai ni ngac c es st ot hepubl i c ’ shomes–ordoor s t epsf ornow–i ti si mpor t antt hatc andi dat esar ev et t ed c or r ec t l yt oens ur et hatt hes af et yofc us t omer sr emai nsa pr i or i t y . ” “ I nt i mesofc r i s i s ,s eei ngmor epeopl emov eac r os si ndus t r i est of i l l c r i t i c al r ol esi st r ul yi ns pi r i ngandwe’ v es eennumer ousupl i f t i ngac c ount sofi ndi v i dual sadapt i ngwel l t oa newc ar eeri nl ogi s t i c s .Howev er ,i ti si mpor t antt hat‘ bus i nes sasnor mal ’ s t epsar es t i l l f ol l owedwheni tc omest o t hec or r ec ts c r eeni ngofs t af f .Al l owi ngt hemoment um of c hanget oputc ompl i anc eont hebac k bur nerc oul dpr ov ea r i s k yappr oac hf orempl oy er s . ” Rel eas ef r om Bl ueSk yPR
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Jobsoft heWeek
LockdownSeesaSpi kei nLi veChatMessages Rec entMoney pennydat ahasr ev eal eds ubs t ant i al i nc r eas esi nl i v ec hatus agedur i ngt hel oc k down.Wi t hf ac e t of ac ec us t omers er v i c eonpaus eandmanyl ar gebus i nes s es ’ phonel i ness t r uggl i ngt oc opewi t hl ar gec al l v ol umes ,l i v ec hathass t eppedupt ohel pt henat i onwi t ht hei r c us t omers er v i c eenqui r i es . Wi t hl oc k downaf f ec t i ngbus i nes s esac r os sal l i ndus t r i es , t hes t udyf oc us edont hec hangesi ns pec i f i ci ndus t r yenqui r i es .Lar gerbus i nes s ess awt hebi gges ti nc r eas ei nt he v ol umeofl i v ec hat s( wi t hweek l yl i v ec hatv ol umesup 215% onpr eCov i dweek l yl ev el s )t hi si sf ol l owedbyt he Aut omot i v es ec t orwhi c hhadt hes ec ondhi ghes ti nc r eas e ( 206%) ,f ol l owedbyEs t at eAgent s( 190%) ,Legal s ec t or ( 1 18%)andf i nal l ySME’ swi t hani nc r eas eof109%. Wi t hl oc k downs l owl yeas i ngi twoul dappeart hatmor e peopl ear es t ar t i ngt ot hi nkaboutmov i ngandbuy i ngpr oper t y .Let t i ngagent st r ans i t i onedt ov i r t ual v i ewi ngsasl oc k downr ul eswer er el ax edandi nweek20( weekc ommenc i ng1 1t hofMay ) ,Money pennys awani nc r eas ei nl et t i ng v i ewi ngenqui r i esby210% ands al esv i ewi ngsby184%.
Theamountoft i mec us t omer ss pent ont hec hatal s os awani nc r eas e. Wi t ht heav er agec hatt i mebei ng ar ound491s ec ondsdur i ngt he l oc k down,c hatt i mess oons awan i nc r eas ef ort heweekc ommenc i ng 1 1Mayt o508s ec onds .Lar ge bus i nes sl i v ec hat ss awt hehi ghes t i nc r eas ei nc hatl engt hof9%,f ol l owedbyAut omot i v e s ec t orwi t h7% i nc r eas e,t henSME’ swi t h6% andt hen Es t at eAgent s2%. J oannaSwas h,CEO ofMoney pennyc omment s :“ The l oc k downhass hownj us thowv al uabl el i v ec hati sf or bus i nes s esandpar t i c ul ar l yast heyhav ehadt oadaptt o t henewgov er nmentgui del i nesands oc i al di s t anc i ng l aws . Li v ec hathasmanagedt of i l l t hegapbet weent heeas eof emai l andt hes peedofphonec al l s .I nt i mesofpani cand hi ghs t r es s ,l i v ec hathasbeenabl et ok eeppeopl ec onnec t edandhasr el i ev eds omeoft hepr es s ur esf ac edby c us t omers er v i c et eams . ” Rel eas ef r om Money penny
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LocalBusi ness
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LocalBusi ness
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Food&Dr i nk
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Weddi ngVenueoft heMont h
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Ar t s&Her i t age
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SummerGol f i ng
Ei ghtoutoft enpeopl ewi l lcont i nuet oshopl ocal l ymor eof t en Ei ghtoutoft enconsumer swhoshoppedl ocal l ydur i ngt hecor onavi r usl ockdowni nt endt o cont i nuet hei rnewhabi toncet hecr i si si sover ,anewcoopst udyshows. Onei nt hr ee( 30percent )sayt heyhaveusedl ocalr et ai l er smor esi ncet hepandemi c st r uckand80percentoft hem ai mt ocar r yonshoppi ngt hi swayi nt hef ut ur e,accor di ngt o aYouGovpol lr el easedt oday( 18June2020)byt r adebodyCooper at i vesUK. Reduci ngf oodwast ehasbecomeapr i or i t yf orconsumer saf t ert heexper i enceoff ood shor t ages.Mor et hanat hi r dofpeopl e( 35percent )sur veyedsayt heyhavebeenpl anni ng meal si nor dert or educef oodwast e,andf ouri nf i ve( 82percent )oft hosewho’ vedoneso sayt hey’ l lcar r yonevenaf t erl ockdowneases. Soci aldi st anci ngmeasur eshaveal sopr ompt edchangesi nt hewaywet r avelandkeepi n t ouchwi t hl ovedones.Thr eequar t er s( 75percent )ofr espondent sr epor t edar educt i oni n t r avelsi ncet heendofMar ch,whi l et hr eei nt enover al l( 31percent )sayi ngt hi si ssomet hi ngt heywi l lcont i nueevenaf t err est r i ct i onshavebeenl i f t ed.Meanwhi l e,near l yhal fof sur veyr espondent s( 48percent )sayt heywi l lcont i nuet okeepi nt ouchwi t hf r i endsand f ami l yr emot el y . Thepol lf i ndi ngshavebeenpubl i shedaheadoft heannualCoopFor t ni ghtcampai gn( 22 Junet o5Jul y) .Overt henextt woweeks,member ownedor gani sat i onsacr osst heUKwi l l behi ghl i ght i ngsomeoft hewayst heyhavesuppor t edt hei rcommuni t i esdur i ngt hepandemi candur gi ngpeopl et okeepupt hi snewf oundwaveofcooper at i on. Pr est onbasedCaf e,TheLar der ,i nPr est on,wasf or cedt ocl osei t sdoor sduet oCOVI D19 butr ef usedt oshutoutt hecommuni t y .ManagerKayJohnsonputacal loutonsoci almedi a andwi t hi n24hour shadr ecr ui t ed40vol unt eer st ohel pcookanddel i verf r eemeal st osome oft hecommuni t y’ smostvul ner abl er esi dent s.Af undr ai si ngcampai gnr ai sed8, 500pounds t ocovercost sandsi nceApr i lt hecommuni t yownedcaf ehaspr ovi dedt housandsofmeal s, aswel lasor gani si ngi ngr edi entki t sandonl i ner eci pesf orf ami l i esi nmostneed. Kaysai d:“ Thecaf éwassetupl astyeart oser vet hecommuni t yandwecoul dn’ tsi tand wat chpeopl et hatweknewneededsuppor tbel ef tt of endf ort hemsel ves.Iwasabsol ut el y over whel medbyt hewaveofsuppor tf r om vol unt eer sandhowmuchwe’ vebeenabl et odo i nsuchashor tt i me.Bei ngacooper at i vei si mpor t antt ousandwehadt of i nddi f f er ent wayst ohel pourmember sandt hewi dercommuni t y . ”
Coopsacr osst heUKar esuppor t i ngt hei rcommuni t i es.LI LACCohousi ng,i nLeeds,i s pr ovi di ngabui l ti nsuppor tnet wor kf ornei ghbour s;Edi nbur ghBi keCoopi sr epai r i ng bi kesf orkeywor ker s;andr et ai lsoci et i essuchasTheCoopGr oupar ewor ki nghar dt o suppor tvul ner abl ecust omer s,f oodbanksandst af fdur i ngt hi sdi f f i cul tt i me. Cooper at i vesUKChai rNi ckMat t hewssai d:“ I t ’ shear t eni ngt oseet hatt hepubl i chas seent hebenef i tofshoppi ngl ocal l y ,r educi ngf oodwast e,i ncr easedr ecycl i ngandexpl or i ngt hei rl ocalar ea.Thef actmanypeopl ear epl anni ngt ocont i nuet hei rnewbehavi ourshowst heycanseet heposi t i vei mpact .OurCoopFor t ni ghtcampai gni sal l aboutencour agi ngandsuppor t i ngpeopl et okeepcooper at i ng. ” Headds“ Buyi ngf r om i ndependentbusi nessessuchascoopsmeanscr eat i ngl ocal j obsandsuppor t i ngor gani sat i onswhoputst r ongval uesatt hehear tofal lt hatt heydo. ” Cooper at i vesar ebusi nessest hatar eownedandcont r ol l edbyt hei rmember s,t oget her cont r i but i ng38bi l l i onpoundst ot heUKeconomyandspanni ngal lsect or sf r om hi gh st r eetr et ai l er st ocommuni t yownedpubs,f anownedf oot bal lcl ubst of ar mercont r ol l ed busi nesses. Wat cht heCoopFor t ni ghtvi deoandl i st ent ot hepodcastf eat ur i ngcoopsacr osst he UKandt hei rst or i esofcooper at i ondur i ngt heCOVI D19pandemi c Wat cht heCoopFor t ni ghtvi deoandl i st ent ot hepodcastf eat ur i ngcoopsacr osst he UKandt hei rst or i esofcooper at i ondur i ngt heCOVI D19pandemi c. Rel easef r om Cooper at i vesUK
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Pet s&Vet sFocus
98. 5% ofvet ssat i sf i edwi t hcompl ai ntmedi at i onservi ce TheVet er i nar yCl i entMedi at i onSer vi ce( VCMS) ,del i ver edbyHer t f or dshi r ebasedNockol dsSol i ci t or s’ al t er nat i vedi sput er esol ut i on( ADR)t eam, haspubl i shedi t s2019r epor t ,whi chr eveal sar i sei nawar enessoft heser vi ce,super bf eedbackandani ncr easei nengagementf r om vet er i nar ypr act i cesovert hepastyear . Si ncei t sl aunchi n2016,t heVCMS,whi chi sf undedbyt heRoyalCol l egeof Vet er i nar ySur geons( RCVS) ,hashandl ed5, 477compl ai ntr ef er r al sf r om vet er i nar ycl i ent sandpr act i ces,wi t hacur r entr at eofover400medi at i onsper year .Awar enessoft heser vi cehasi ncr easedt ot hepoi ntwher eaf argr eat er per cent ageofcl i ent sar econt act i ngt heVCMSdi r ect l y ,r at hert hant hr ougha di r ectr ef er r alf r om t heRCVS,shi ni ngaspot l i ghtont heser vi ce’ squal i t y ,aut hor i t yandcont i nuedsuccessi nhel pi ngt obr i ngongoi ngcompl ai nt st oa cl ose. Nockol dsenabl edt hesuccessf ulconcl usi onof88percentofcompl ai nt smedi at ed,ar i sef r om 86percentt hepr evi ousyear .Thi si ncr easedsuccess t hr ought heuseofNockol ds’ pr ovenADRpr ocessnotonl ybear st est amentt o t heval ueofmedi at i onsuppor tf orpetowner s,butal sof ort hosei nt hevet er i nar ypr of essi on,whoal r eadyexper i encet hedai l ypr essur esofper f or mi ng t hei rvi t alser vi cesf orpetowner s,byr el i evi ngt hest r esst hatcomeswi t hr esol vi ngacompl ai nt . Wi t hi nVCMSmedi at i on,79percentofcompl ai nt sconcl udedwi t haf or mal r esol ut i onandsi gnedMedi at i onAgr eement .Ther emai nderwer ei nf or maldi scussi onwhi chboughtt hecompl ai ntt oanend.Overhal fofal lr esol ut i ons agr eedwer enonf i nanci al :apol ogi es,qual i t yi mpr ovementort r ai ni ng,orf ur t herexpl anat i ont oenabl et hecl i entt ounder st andandacceptevent s.The l at t ersuggest st hatoppor t uni t yexi st si ncommuni cat i ont echni quest opat i ent s,i ndi cat i ngt hatempat het i ccommuni cat i onwi t ht hepetownerheavi l yi n f l uencest heout comeofacompl ai nt .Anecdot ali nsi ghtsuggest st hathowa cl i entf eel saboutt hei nt er act i onwi t ht hepr act i ceorhowt hei rcompl ai nt si s handl edi sakeyf act or ,r at hert hanaf ocusont hecl i ni calaspect soft heconcer n.
Ther epor tf i ndst hatpr act i ceengagementi nmedi at i onhasi ncr eased,wi t h vet sdecl i ni ngmedi at i oni nonl yni nepercentofVCMSr ef er r al s.Responses submi t t edbypr act i cessuggestt hat ,wher eapr act i cehasdecl i ned,medi at i on hasbeenconsi der edonacasebycasebasi s. Thef eedbackf r om pr act i cesr egar di ngt heVCMSpr ocesshasbeenexcel l ent . Wher ear esol ut i oni sagr eedt houghmedi at i on,al mostal lpr act i ceswer esat i sf i edorent i r el ysat i sf i edwi t ht heout come.Whensur veyed,t hevastmaj or i t y ofpr act i cesnot edt heeaseofcont act i ngt heVCMS,andr ecor dedt hatt hey consi der edt heser vi cef ai r ,pr oduct i ve,hel pf ulandef f i ci ent . Jenni eJones,HeadofVCMSandPar t neratNockol dsResol ut i on,sai d,“ As t hegover nmentcont i nuest oexpl or et heuseandi mpactofmedi at i oni npr of essi onalr egul at i on,t heVCMSwi l lcont i nuet oi nf or mt hi sexpl or at i onbased ont heear l yuseofmedi at i oni nt her esol ut i onofvet er i nar ycompl ai nt s.We l ookf or war dt oshar i ngt hesei nsi ght sandcont i nui ngt osuppor tt hevet er i nar y pr of essi ons,pr act i cesandcl i ent sdur i ng2020andbeyond. ” Wi t ht ar get smet ,f eedbackr ecei vedandi mpr ovement smade,2020i sal r eady sett obeanot hersuccessf ulyearf ort heVCMS.Thi syear ,t het eam wi l lexpl or ehowt heser vi cecanencour ageengagementbymor evet er i nar ypr act i ces,i npar t i cul ar ,consul t i ngwi t hpr act i cesandpr of essi onalbodi est ounder st andandaddr essanyongoi ngbar r i er si ncompl ai nt ssui t abl ef ormedi at i on. ht t ps: / / www. nockol ds. co. uk/ ser vi ces/ nockol dsr esol ut i onadr / Rel easef r om Nockol dsSol i ci t or s
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Copi ngWi t hBer eavement
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Busi nessoft heMont h