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Tr oubl ei nToyTown:Chr i st masConcer nsasOvera Thi r dofConsumerPr oductRecal l sar eofToys T oy sac c ount edf or38% ofal l c ons umerpr oduc tr ec al l si nEur opei nt hel as t quar t er ,ac c or di ngt oar epor tf r om St er i c y c l eEx per tSol ut i ons ,af i gur ewhi c h mayt r oubl ec ons umer sast heChr i s t maspr es entbuy i ngs eas onget si nt of ul l s wi ng. 136oft he354c ons umerpr oduc tr ec al l sandnot i f i c at i onsi nQ32017r el at edt o t oy s ,whi c hhasbeent het opc at egor yev er yy ears i nc e2014,and91% oft hes e or i gi nat edi nChi na.Whi l s tt hi ss houl dnotbes ur pr i s i ng,gi v ent hatahugepr opor t i onofc ons umergoods ,i nc l udi ngt oy s ,ar emanuf ac t ur edi nChi na,i tdoes r ai s ec onc er nsaboutt hec ont i nuedi nf l uxofuns af epr oduc t st hathav et ober emov edf r om t hemar k etandoutoft hehandsofy oungowner s . St er i c y c l eEx per tSol ut i ons ,whi c hhasmanagedpr oduc tr ec al l sonbehal fof s omeoft hewor l d’ sbi gges tbr ands ,s t at est hatr et ai l er sneedt ot ak eex t r ac ar e wheni mpor t i ngt oy sandot herc ons umerpr oduc t s .Ast henumberoft oy spower edbyl i t hi umi onbat t er i esi nc r eas es ,t hepot ent i al f ort hes epr oduc t st ober ec al l edr i s es–andt hatpos ess pec i al c hal l engesf oral l s t ak ehol der s . “ Youonl yhav et ol ookatt hel i s tofpr edi c t edt opt oy sf orChr i s t masf r om maj or r et ai l er sl i k eAmaz onandAr gost os eet hei nf l uenc eoft ec hnol ogy l edpr oduc t s i nt oday ’ smar k et , ”c omment edFar z adHenar eh,Eur opeanVi c ePr es i dentat St er i c y c l eEx per tSol ut i ons . Ac l os erl ookatt heSt er i c y c l eEx per tSol ut i onsQ3Rec al l I ndexr ev eal st hat Chi nai st hec ount r yofor i gi nf oral l f i v eoft het opc ons umerpr oduc tr ec al l haz ar dc at egor i esf ort hef i f t hc ons ec ut i v equar t er .Chi na’ sdomi nanc ei nt he I ndexdoesr ef l ec tt hec ount r y ’ si nf l uenc eont hec at egor y ,howev er ,i tal s o meanst hatChi nes ec ompani eswi l l needt omov ef as t eronr ec al l sandadopt pr oduc tr ec al l pl ansi ft hepubl i ci st oper c ei v et hem asr es pons i bl ei ndus t r y l eader s . Thes ei s s uesar ebei ngaddr es s edwi t hgr eat erc ooper at i onbet weenmanuf ac t ur er s ,r egul at or sandi mpor t er swi t hi ni t i at i v ess uc hasRAPEXCHI NA,a s y s t em t hatenc our agesr api ddat as har i ngbet weent heEUandChi naonpr oduc ts af et yadmi ni s t r at i on.

Abr oaderl ookatt heRec al l I ndexr ev eal st hat24. 3% ofal l c ons umerpr oduc t r ec al l sr el at edt oc hok i nghaz ar ds ,wi t ht hev as tmaj or i t yoft hes ebei ngt her i s k ofapr oduc tpar tonat oybec omi ngdet ac hed.Mor eof t ent hannot ,t hepr oduc t di dnotc ompl ywi t ht heT oySaf et yDi r ec t i v eandt her el ev antEur opeanSt andar dac c or di ngt oRAPEX.Rec al l sofj us tunderaquar t er( 24. 9%)ofc ons umer pr oduc t swer ebec aus eoft her i s kf r om c hemi c al s ,wi t ht hemos tc ommonpr oduc taf f ec t ed,agai n,bei ngt oy s . Al ongwi t hc l ot hi ng,t ex t i l esandf as hi on,ac at egor yt hatac c ount edf or51r ec al l sdur i ngt hequar t er ,t heot hert opc at egor ywasel ec t r i c al appl i anc esand equi pment ,i nwhi c hpr oduc t st hator i gi nat edi nChi naf i gur edl ar gel y ,t ot he ex t entt hat88. 6% ofal l r ec al l si nt hi sc at egor yc amef r om Chi na.Themaj or haz ar di nt heel ec t r i c al appl i anc esc at egor yi sf r om el ec t r i cs hoc k . “ Pr oduc t ss ol dbyr eput abl er et ai l er sar el i k el yt ohav emetwi t ht hemos ts t r i ngentr egul at i ons ,butc ons umer spur c has i ngt oy st hi sChr i s t masdoneedt o r emai nv i gi l ant ,c hec kanys mal l par t sandl ookf orEUc er t i f i c at i onwher ev er pos s i bl e, ”c ont i nuedFar z adHenar eh. St er i c y c l eEx per tSol ut i onsenc our agesmanuf ac t ur er sandr et ai l er st oens ur e t heyhav ear obus tr ec al l pr oc edur ei npl ac et oqui c k l yl oc at epr oduc t sf oref f ec t i v er emov al .I thasr ec ent l yl aunc hed4Si ght ,ar ec al l pr epar at i ons er v i c et hat hel psc ompani est odec i deont hemos tappr opr i at er ec al l pac k aget os ui tt hei r needsandi nt egr at espr ov enbes tpr ac t i c esr egar dl es soft heor gani s at i on’ s s i z e,geogr aphy ,i ndus t r yorr egul at or yenv i r onment . TheSt er i c y c l eEur opeanRec al l andNot i f i c at i onI ndexi sbas edondat af r om t heEU’ sRAPEXandRASFFr api dal er ts y s t ems .Forac c es st ot hef ul l Q3 2017I ndex ,pl eas edownl oadt her epor t : ht t ps : / / www. s t er i c y c l eex per t s ol ut i ons . c o. uk / r ec al l i ndex / Rel eas ef r om St er i c y l eEx per t SOLUTI ONS

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Spi nalI nj ur i esAssoci at i oncel ebr at es i t s10, 000member Spi nal I nj ur i esAs s oc i at i on,t hel eadi ngv oi c eoft hes pi nal c or di nj ur edc ommuni t y ,t odays i gnedupi t s10000member . Chr i sT oonwasi nj ur edi nJ unet hi sy earandpar al y s edf r om t hec hes tdownf ol l owi ngamot or c y c l ec r as hi nDer by s hi r e. Thec har i t y ’ sPeerSuppor tOf f i c er shav ebeenonhand t hr oughouthi sr ehabi l i t at i onandhei snowenc our agi ng ot hers pi nal c or di nj ur edpeopl eandt hei rf r i endsandf ami l i est oal s oj oi nt heAs s oc i at i on. The32y earol d,amus i ct eac heratNot t i ngham Hi gh Sc hool madeas pl i ts ec onddec i s i ont os t eerhi smot or c y c l e i nt oadi t c ht oav oi dhi t t i ngagr oupofc y c l i s t si nt her oad af t erhec amer oundabl i ndbendands t ar t edt os k i d.Hi s s el f l es sac t i onsl ef thi m par al y s ed. Hewasai r l i f t edt oCov ent r yHos pi t al wher ehewass t abi l i z ed.Aweekl at erhewast r ans f er r edt oQueensMedi c al Cent r eNot t i ngham andunder wentmaj ors pi nal s ur ger y bef or es t ar t i nghi sr ehabi l i t at i oni nShef f i el dPr i nc es sRoy al Spi nal Uni t . Chr i si sbei ngs uppor t edi nhi sr ehabi l i t at i onj our neybySI A PeerSuppor tOf f i c er s ,AndyWhar t onandChr i sFi t z j ohn.He s ai d.” AndyandChr i shav ebeenr eal l yhel pf ul .Theyhav e an“ as kmeany t hi ng”at t i t udeandwhet heri t ’ sabouti nt i mat emat t er sorget t i ngdai l yt as kdone,t hei rweal t hofex per i enc easpeopl ewhohav ebeent hr oughs i mi l arc i r c ums t anc esi si nv al uabl e.I t ’ sgr eatt os eet hatanot herper s oni n awheel c hai rc andot hes et as k s ,mov eonwi t hl i f eandl ook f or war dt ot hef ut ur e.Theyhel pedmer eal i s et hatt hi s–my r ehabi l i t at i on–wasdoabl eandt hatt her ei sl i ghtatt heend oft het unnel . ” Thes t af fatmyShef f i el dSpi nal Cor dI nj ur yCent r ewer e f ant as t i c .Theys t abi l i s edmef ur t hergav emet het ool sand t ec hni quest ogetonwi t hmyr ehabi l i t at i on.Tr ai ni ngand l ear ni ngi sonet hi ng,butonc ey ou’ r e“ ont hej ob”asi twer e, i t ’ sadi f f er ents t or y .If ounds omet hi ngsr eal l yhar ds uc has l ear ni ngt ot r ans f erbet weenmywheel c hai randmybed.I t di dn’ tt ak emel ongt of i ndmyownt ec hni que” AndyWhar t on,oneoft hePeerSuppor tOf f i c er swhohav e beens uppor t i ngChr i ss ai d." I tc anbev er yhar dc omi ngt o t er mswi t ht hedev as t at i ngef f ec t sofas pi nal c or di nj ur y .Yet af ul f i l l edl i f eaf t eri nj ur yi spos s i bl eandt hr oughhi sdet er mi nat i onandhar dwor k ,Chr i si sr api dl ybec omi ngagr eatex ampl eoft hat . " Chr i swasdi s c har gedf r om hos pi t al i nOc t oberandi snow l i v i ngi ndependent l yathomenearNot t i ngham whi c hhas beenr ec ent l ymodi f i edt omeethi sneeds .Hei shopi ngt o s t ar tbac katwor ki nJ anuar yasamus i ct eac herandhi s s c hool hasal r eadybeeni nt ouc hr egar di ngt headapt at i ons t heyneedt omak et ohi swor k pl ac e,s uc hasac c es s i bl e r ampsandaut omat i cdoor s .

SueBr owni ng,Chi efEx ec ut i v eofSpi nal I nj ur i esAs s oc i at i on s ai d, “ Wewel c omeChr i sasour10, 000t hmember .Hi sex per i enc e i sagr eatex ampl eofhowl i f edoes n’ thav et oendaf t era s pi nal c or di nj ur y .Wi t ht hek nowl edgeands uppor tt hatour PeerSuppor tOf f i c er spr ov i de,t oget herwi t hex per theal t hc ar e,af ul f i l l edl i f ei spos s i bl e.Wewantt hatf orev er y one l i v i ngwi t has pi nal c or di nj ur yandt hat ’ swhyi ti ss oi mpor t antf orany onewi t has pi nal c or di nj ur y ,t hei rf r i endsand f ami l yorheal t hpr of es s i onal st obec omeamember .T oget her wec angets pi nal c or di nj ur edpeopl et hehel pands uppor t t heyneedanddes er v e. ” Member s hi pofSpi nal I nj ur i esAs s oc i at i oni sf r eeand memberbenef i t si nc l udeac c es st oar angeofs er v i c est o s uppor ts pi nal c or di nj ur edpeopl e,t hei rf ami l i esandf r i ends andheal t hc ar epr of es s i onal ss uc hasac c es st ot hePeer Suppor t ,Nur s eSpec i al i s t ,andAdv i c eandCas ewor kSer v i c e aswel l asanex t ens i v er angeofonl i ner es our c es .Forf ur t her i nf or mat i on,pl eas egot owww. s pi nal . c o. uk

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20Nov ember2017Manc hes t erbus i nes sc ommuni c at i ons f i r m,t heI nc omCNSGr oup,hasbeenv ot edbes ti nt he UKwi t hadoubl ewi natt heCommsNat i onal Awar dsi n London.Thec ompanywasbes t owedt hehonourofBes t Ent er pr i s eCl oudSol ut i onf ort hei rwor katManc hes t er Roy al I nf i r mar y( MRI )andt henwentont owi nt heul t i mat e pr i z e,Bes tEnt er pr i s eRes el l eroft heYear ,def eat i ngr i v al s f r om ac r os st heUK. Hos t edbyCol dFeets t ar ,J amesNes bi t t ,t heCommsNat i onal Awar dsi sr enownedast he‘ Os c ar s ’ oft hebus i nes s c ommuni c at i onsi ndus t r yandt her ec or dnumberofent r i es t hi sy earwer ej udgedbyr es pec t ed,i ndependentex per t s . Compet i ngwi t hbi gbr andsl i k eGamma,Dai s yand KCOM,I nc omCNSwasal s o‘ hi ghl yc ommended’ f ort hei r Ver t i c al Mar k etandUni f i edCommuni c at i onsSol ut i ons , mak i ngt hem t heonl yUKPar t nert or ec ei v er ec ogni t i oni n al l t hec at egor i est heyent er ed. Thewi nni ngawar dswer ebas edonc as es t udi esoft he Mi t el Pr i v at eCl ouds ol ut i onwhi c hI nc omCNSpr ov i dedat t heMRI ,oneoft hewor l d’ sl eadi ngWomenandChi l dr en’ s hos pi t al s .Thes ol ut i onf or7, 200us er swasMi t el ’ sl ar ges t I Tt r ans f or mat i onpr oj ec ti nEur opel as ty earands av ed t heNHSTr us t£700, 000ov ert hel i f ec y c l eoft hes y s t em. I nc omCNSMDDav i dHughesc omment s :“ Iam c omm pl et el ybowl edov eras ,onc eagai n,wehav ebeenr ec ogni s edbyourpeer sf orbei ngt hebes tatwhatwedo. TheI nc omCNSGr oupwasbor neoft hec omi ngt oget her oft wor es pec t edpower hous esi nt hebus i nes sc ommuni c at i onsi ndus t r yandt hes eac c ol adesar et es t amentt ot hat c ombi neds t r engt h.Iwoul dl i k et ohi ghl i ghtandpr ai s eour t ec hni c al t eam,whoc ont i nual l ywor ks ohar dbehi ndt he s c enest odel i v ert hes eawar dwi nni ngs ol ut i onsf orour c us t omer s . ”

TheMRIpr oj ec twasi mpr es s i v ef ori t si nnov at i onands i z e, butI nc omCNSal s odemons t r at edt hei rabi l i t yt omanagea s eaml es sr ol l outandhandl eunf or es eeni s s ueswi t houtt he hos pi t al ex per i enc i nganyl os sofs er v i c edur i ngt hei ns t al l at i on.Mi k eBeev er s ,HeadofPFICont r ac tandCommer c i al Pl anni ngf orCent r al Manc hes t erFoundat i onTr us t( CMFT) c omment ed:“ Dur i ngt hepl anni nganddepl oy ments t age, CMFTf oundI nc omCNSt ober es pons i v eandhar dwor k i ng.Ons i t eengi neer swer ef l ex i bl e,k eepi ngdi s r upt i ont oa mi ni mum,whi c hwasv i t al gi v ent hec r i t i c al nat ur eoft he wor k i ngenv i r onment . ” Thepr oj ec twass os uc c es s f ul t hatt hemodel i sbei ngus ed asabl uepr i ntf orot herManc hes t erhos pi t al s ,i nc l udi ngAl t r i nc ham andTr af f or dGener al . Ni gel Ser gent ,Edi t or i al Di r ec t oratBPLBus i nes sMedi a Li mi t ed,whoor gani s et heCommsNat i onal Awar ds ,added “ Thec l ouds ol ut i oni mpl ement edatt heManc hes t erRoy al I nf i r mar yc l ear l yi mpr es s edt hej udges .I nc omCNSwont he SMERes el l eroft heYeari n2016-t hi sdemons t r at est he gr owt ht heyhav eac hi ev edandr epr es ent sat r ul yi mpr es s i v e‘ doubl e’ s uc c es s . ”

Formor ei nf or mat i ononhow I ncomCNS coul dhel p t r ansf or m yourbusi ness communi cat i ons,cont actSal es Di r ect or ,Gr antCounsel lon 01617880000or sal es@i ncom. co. uk

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Not hi ngBeat st heChr i st masHousePar t y Let ’ sf ac ei t ,t her e’ snev ernotagoodt i met ot hr owahous epar t y .Whoc an r es i s tbr i ngi ngf r i endst oget herwi t ht heex pr es si nt ent i onofl aughsandgi ggl es ?But{ { i fy oui nt endonhos t i ngonl yonehous epar t yt hi sy ear ,Chr i s t mas i st hei deal oppor t uni t y } } . Comet heendofanot herhec t i cy ear ,agar gant uandol l opoff r i endl yf es t i v e c heerf uel l edbyf ood,wi neands ongi sj us twhaty ouneed.Oh,ands par k l i ng dec or at i onsofc our s e.Don’ tf or gett hedec or at i ons .I t ’ sl i t t l ewondert hent hat manypeopl ear epl anni ngongi v i ngot herYul et i deni ght soutami s st hi sDec emberi nf av ouroft het r adi t i onal hous epar t y . Andwhi l epr epar i ngt heper f ec tChr i s t mashous epar t yt ak esmi l i t ar y s t y l e pl anni ng,l eadi nghi ghs t r eetr et ai l erRober tDy asenabl esy out ot ak et he s t r es soutoft heev entandmak ey ourbi gni ghtgowi t has t y l i s handef f or t l es s bang. “ Not hi ngbeat saChr i s t mashous epar t y , ”s ai dRac hel Br ai n,COO atRober t Dy as ,“ Andourdi l i gentel v eshav ebeenwor k i nghar df ort hel as t12mont hs t oens ur et hatpar t i eshel dt hi sy earwi l l beunf or get t abl e.Fr om par t y t hemed appl i anc esandt hatal l i mpor t antmoodl i ght i ngt omus i c al t r eat sandc hi c c ook i ngappar at us ,we’ v egoty ouc ov er edt hi sChr i s t mas . ” Geti tRi ghtwi t hOut doorLi ght : I t ’ si mpor t antt ogety ourgues t si nt hemoodf r om t heout s et .Thatmeans l i ght i ngt heout s i deofy ourhous eappr opr i at el y .Thi sOut doorChr i s t masLas er Li ght( £54. 99)wi l l hav ey ourf r i endsgas pi ngwi t hgl ee.I fy ouwantt omak e outy ou’ v emov edt oLapl andaSt andi ngRei ndeerLi ght( £9. 99)s houl ddot he t r i c k . I ns i de’ sWar m andComf or t i ngGl ow: Candl esar eaChr i s t masmus t .Sc ent edc andl es( £2)t hatgi v eof ft hequi nt es s ent i al Chr i s t maswhi f fofmul l edwi near eadoubl emus t .Thi sLEDChr i s t mas c andl ebr i dge( £9. 99)wi l l k eepbur ni ngi nt ot hewees mal l hour s .

FoodGl or i ousFood: Bei ns pi r edbyAbi gai l ’ sPar t ywi t h t hi sk i t s c h70s s t y l eSwi s sFondue s et( £29. 99) .Ev er y onel ov es popc or n,r i ght ?Thes epopc or n mak er swi l l gi v ey ourhous epar t ya uni quef eel .Thi sSmar tRet r oMi ni Popc or nMak er( £29. 99)wi l l s c or e y our et r oJ amesDeanpoi nt s . Al t er nat i v el y ,t hi sGi l esandPos ner6Pi ec eSwi s sPar t yRac l et t egr i l l ( £24. 99)ora T eppany ak i Gr i l l ( £29. 99)wi l l hav ey ourgues t sbeami ngf r om eart obel l y . I nt er msofCubSc outpr epar at i onaSl owCook erwi l l enabl ey out oc ooky our f ooddur i ngt heday-l eav i ngy oumor et i met ogety ourgl adr agson!Wheni t c omest ol ay i ngouty ourdel ec t abl ef eas tabuf f ets er v er( £29. 99)k eepsy ourl ov i ngl ypr epar edni bbl esatopt i mum t emper at ur e.Andt oaddonef i nal wowf ac t or , t hi sChr i s t masTr eeDr i nk sDi s pens er( £49. 99)i sj us tt het i c k et . TheSoundofMus i c : Youc an’ thav eaChr i s t maspar t ywi t houtabi tofWham! ,Sl adeorFr ankSi nat r a. Butwhat ev ers eas onal di t t i esy oui nt endonr oc k i ngar oundt heChr i s t mast r eet o, y ou’ l l needanadequat es ounds y s t em t ogett hepar t ygoi ng.Thi sMul t i Room Speak erAdapt or( £69. 99)wi l l ens ur eev er yr oom i nt hehous e-r emembert he k i t c heni sj us tasi mpor t antast hef r ontr oom atpar t i es !-c angett hei rf i l l ofLi t t l e Dr ummerBoyandFai r y t al eofNewYor k .Foral l y ouv i ny l l ov er s ’ ,t hi st ur nt abl e ( £99. 99)wi l l ens ur et hemus i cnev ers t ops . TheCoupdeGr ac e: Wanty ourpar t yt ogodowni nt heannal sofChr i s t mas Hous ePar t yhi s t or y ?Thi sFes t i v ePhot oBoot h( £7. 99) wi l l hel pmak eChr i s t mas2017amemor abl eone. Dot heyk nowi t ’ sChr i s t mas ?Yes ,t heyc er t ai nl ydo!