f aye@pr epar edmedi a. co. uk
www. pr epar edmedi a. co. uk
01823618170 28t hOct ober2016
I ss070
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Wast eManagement ROOTSi sani ndependentcons ul t ancypr ovi di ngt echni cals uppor tand advi cet ot hecommer ci alandpubl i cs ect oront her ecycl i ngofor gani c was t es .ROOTSwases t abl i s hedi nJ anuar y2015byAngel aCr onj éPhD MEngandSar ahManwar i ngBA( hons ) , bot hofwhom haveover10year s ’ exper i encei nt heor gani cwas t emanagementandpr oces s i ngi ndus t r y . Wi t houroper at i onalexper i enceandcl os ewor kwi t ht heRegul at or sand Tr adeas s oci at i ons , ROOTSi sabl et oofferacl earandpr act i calgui danceon compos t i ngandanaer obi cdi ges t i on( AD)t ot hewas t eandr enewabl e ener gyi ndus t r y , f ar mer sandendus er sofcompos tanddi ges t at e.
Oneoft hemaj orchal l engesf aci ng compos t er st hi syearhasbeent he newEAr equi r ement sf ora compr ehens i veFi r ePr event i on Pl anaspar toft hes i t e’ s Envi r onment alManagement Sys t em. ROOTShaspr epar edand hel pedcl i ent si mpl ementaFPPat anumberofcompos t i ngs i t es .
ROOTSwor kswi t hcl i ent st opr epar e r obus tPl anni ngandEnvi r onment al Per mi t sappl i cat i ons , i ncl udi ngf or I EDi ns t al l at i ons , Per mi tt r ans f er sand s ur r ender s , anddepl oyment sf or was t eoper at i ons .
MSW or gani c nespr oces s i ngt o pr oduceacompos tl i keout put Hous ehol dandCommer c i al f oodwas t e ( CL O)i sf as tevol vi ngandROOTS c ol l ec t i onsf orAD i swor ki ngcl os el ywi t ht heEA, was t es uppl i er s( t oens ur eanaccept abl ei nputmat er i ali ss uppl i ed) , and cl i ent sons i t edes i gn, Per mi t sandt heas s es s mentoft heCL Of orl and r es t or at i on.
Thewas t es ect ori sof t enchangi ng, andt hechal l engei st okeepupt o dat ewi t hnewandi mpr oved r ecycl i ngt echnol ogi esand l egi s l at i ver equi r ement sf orBAT– Bes tavai l abl et echni ques .
I nves s el Compos t i ng
Wi t ht hechal l engesoff eeds t ockavai l abi l i t yf orADpl ant s , ROOTSwor kswi t h oper at or st omaxi mi s et hebi ogasyi el dsf r om t hei nputmat er i al sand di ges t er s , andt oopt i mi s et heADbi ol ogi calpr oces s . ROOTShaveanexcel l entt r ackr ecor dandr eput at i onoffer i ngaf r i endl y pr of es s i onals er vi ceandar ehappyt odi s cus sanyofyourwas t er ecycl i ng r equi r ement s .
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Wor l d’ sf i r stst udyonhappi nessandski ncondi t i ons showspsor i asi scausesment alheal t hi ssues Anewdi gi t alst udyofi t ski ndhaspr ovedwhatmostpeopl ewi t hski ncondi t i onshaveknown f oral ongt i me–l i vi ngwi t hadebi l i t at i ngdi seasehasani mpactont hei rment alheal t h.
“ I tshowst hatt hosel i vi ngwi t hpsor i asi sar enotonl yphysi cal l yaf f ect edbyt hedi sease,but al sot hepsychol ogi calef f ectcanbei mpor t ant .
Ther esear chdesi gnedi nDenmar k( r anked‘ t hehappi estnat i ononear t h’ t hr eet i mesoutof t hel astf ouryear sbyt heUNWor l dHappi nessRepor t )i st hewor l d’ sf i r stl ar gescal e, cr ossnat i onaldi gi t alst udyoft hehappi nessl evel sofpeopl el i vi ngwi t hadi seaseandf ound di r ectl i nksbet weenhowhappyaper sonf eel sandt hecondi t i onoft hei rski n.
“ Peopl ewi t hpsor i asi sseeadecr easei nt hei rqual i t yofl i f er el at i ngt odecr easedhappi ness,andar emor el i kel yt osuf f erf r om anxi et yanddepr essi on,andmayhavesui ci dal t hought s. ”
Thedi gi t alst udyof1, 400peopl eaheadofWor l dPsor i asi sDayshowst hosel i vi ngwi t hpsor i asi sar e24% l esshappyt hant heaver ageBr i t . Hal fofpeopl ewi t hpsor i asi ssayt heyhavel owsel f est eem and41% sayt heyr ar el yf eel conf i dent . I tal soshowedt hatpeopl ewi t hpsor i asi sar emor el i kel yt obeunhappyi ft heyhaveal ower i ncomeori ft hei rski ncondi t i oni sonexposedpar t soft hebodysuchast hef ace,handsor f eet . Ther ear e1. 8mi l l i onpeopl ei nt heUKl i vi ngwi t hpsor i asi sandnear l yhal fsayi thasaver y l ar geef f ectont hei rl i vesand35% of t enf eelunabl et ocont r olt hei mpor t antt hi ngsi nt hei r l i ves. Cel ebr i t i essuchasKi m Kar dashi anWest ,Car aDel evi ngneandAl anCar rhavi ngspoken publ i cl yaboutt hei rexper i encesofl i vi ngwi t hpsor i asi sseemst ohavehadl i t t l ei mpacton t hewayot herpeopl ef eelaboutt hedi sease. Ther esear chwasconduct edbyt hei ndependentt hi nkt ankHappi nessResear chI nst i t ut e andLEO I nnovat i onLabani ndependenti nnovat i onuni test abl i shedbyLEO Phar ma. JohnZi ber t ,Chi efMedi calOf f i ceratLEO I nnovat i onLab,sai d:“ Pr evi ousf ocushaspr i mar i l ybeenonqual i t yofl i f ewhi chcanbeper cei veddi f f er ent l ybyi ndi vi dual s,however ,happi nessi ssomet hi ngweal lcanr el at et o. “ Thi si mpor t antr esear chi st hef i r stofi t ski ndi nt hewor l dandwenowhavedocument ar y evi denceoft hei mpactt hatl i vi ngwi t hachr oni cski ndi seasehasonpeopl e’ sl i ves.
Envi r onment alOppor t uni t i esoft heWeek
Mei kWi ki ng,CEO oft heHappi nessResear chI nst i t ut e,sai d:“ TheUN’ sWor l dHappi ness Repor tar guest hathappi nesspr ovi desabet t eri ndi cat orofhumanwel f ar et hani ncome, pover t y ,educat i on,heal t handgoodgover nmentmeasur edsepar at el y . “ I tsayst hatpeopl ear ehappi erl i vi ngi nsoci et i eswher et her ei sl essi nequal i t yofhappi ness.Ther ef or eourr esear chi si mpor t antt oever yoner egar dl essofwhet herornott hey haveaski ncondi t i on. “ Todesi gnef f ect i vesoci alandeconomi cpol i ci es,pol i cymaker sneedameasur eofi ndi vi dual s’ wel l bei ngandneedt ouset her esul t st ounear t hdi f f er entandmor epower f ulwayst o hel ppeopl e. ” Psor i asi scampai gner ,Hol l yDi l l on,sai d:“ I ti ssoi mpor t antt ohi ghl i ghtandaddr esst hat l i vi ngwi t hpsor i asi si snotj ustaski ncondi t i on.I ti sacondi t i ont hatal sohasahugeef f ect onyourment alandpsychi calheal t h,andt hi si sof t enover l ooked.Bygat her i ngandmoni t or i ngi ndi vi dual swi t hpsor i asi st hr ought hePsoHappyAppwecanf i nal l yaddr essand havepr oofofhowpsor i asi saf f ect si ndi vi dual sbeyondt hevi si bl ei mpactont heski n. “ Thi sdat awi l lal l owt hosel i vi ngwi t hpsor i asi st of eeli ncont r olandbeawar eofhowt he condi t i onaf f ect st hem,ensur i ngt hatt heygett hecor r ecthel pi nor dert ol i vewel lwi t hpsor i asi s.Li vi ngwi t hpsor i asi sshoul dnotmeant hatweshoul dset t l eatbei ng24% l esshappy t hanot her s.Weneedt or ecogni set hesest at sandputpsor i asi sont heheal t hagendat o ensur eever yonei shavi ngt hebestqual i t yofl i f e. Doyoul i vewi t hpsor i asi sorknowsomeonewhodoes?ThePsoHappyr esear chi songoi ng i ni t sexpl or at i onoft hewel l bei ng,happi nessandqual i t yofl i f eofpeopl el i vi ngwi t hpsor i asi s.Par t i ci pat ei nt hedi gi t alst udyher e:ht t p: / / www. psohappy . or g/
Rel easef r om Li st eni ngPi gCommuni cat i ons
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Heal t hcar e&Nur si ng
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Heal t hcar e&Nur si ng
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Heal t hcar e&Nur si ng
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GPs&Medi cal
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TheSecr ett oSmal lBusi nessSal esSuccess
Runni ngas mal l bus i nes sc anbedi f f i c ul t .Bus i nes sowner swi l l k nowt hati n or dert ok eepac ompanyr unni ng,t heyneedt ohav ec us t omer st opur c has e t hei rpr oduc t s .I ti sof t enr et ai ni ngac ons t ants t r eam ofc us t omer st hatpr ov es di f f i c ul t .Communi c at i onsands al esex per tDar i oCuc c i hasbeent r ans f or mi ng bus i nes s esac r os sEur opebyi mpr ov i ngt hei rc us t omers er v i c espr oc es s . Londonbas edDar i oCuc c i wor k swi t hbus i nes s esbyi dent i f y i ngpr obl emswi t h t hei rc ur r ents al ess t r at egyandf oc us esongener at i ngl ongt er mr ev enue.Ov er t hel as t15y ear shehasdev el opedandr ef i nedar el at i ons hi ps al ess y s t em t hat t eac hesbus i nes s eshowt oi mpr ov ec ommuni c at i onswi t hc us t omer sands us t ai ns al es . Heex pl ai ns ,“ Keepi ngac us t omerhappyandl oy al i smuc hl es sc os t l yt han f i ndi nganewone.I ts eemsal l oft hebi gc or por at i onsi nt hewor l dar es pendi ng hundr edsofmi l l i onsonmar k et i ngt oac qui r enewc us t omer s .I fs al es dr i v en c us t omers er v i c eswast hateas y ,woul dn’ tev er ybus i nes sbedoi ngi t ? “ Oneoft hek eyel ement st ok eepi ngc us t omer si snur t ur i ngandgr owi ngt her el at i ons hi py ouhav ewi t ht hem.I fy our el yonaut omat eds er v i c es ,i t ’ sunl i k el y y ou’ l l ac hangei ny ours al es .Peopl ewantt ot al kt opeopl e,i ti sass i mpl eas t hat .Youwi l l needt os t ar tac onv er s at i onwi t hapot ent i al c us t omer .Thi smay s eem daunt i ngatf i r s t ,es pec i al l ywheny ouar ec ol dc al l i ng.Putal l y ournegat i v et hought sandf ear st ot hes i deandt el l t hepot ent i al c us t omerbr i ef l ywhat y oudo.Thi swayy ouc angauget hei ri nt er es tqui c k l yandt i mei ss av edf or bot h. “ I ti si mpor t antt hatonc ey ouhav egai nedac us t omery ouc ont i nuet obui l don y ourr el at i ons hi p.Mor eof t ent hannot ,anent r epr eneurwi l l i mmedi at el ybe l ook i ngf ort henex tc us t omert oi nt r oduc et ot hei rs er v i c es .Thi sl eav est hec ur r entc us t omer sf eel i ngnegl ec t ed.Theonl yt i met heyar ec ommuni c at edwi t hi s wheny ouhav et oas kf orpay ment ,t heyhav eapr obl em ory ouhav eanew pr oduc tt os el l .I magi ney ouhav ebeenonaf ant as t i cf i r s tdat eandt hendonot s peakt ot hem f ors i xmont hs .Youc oul dc al l upandas kt obor r ows ome money .Theywi l l ques t i onwhyt heys houl dgi v ey oumoneyandar el i k el yt o s ayno.I t ’ sex ac t l yt hes amewi t hbus i nes s es–whywoul dt heybuyf r om y ou agai ni ft heyex per i enc edbadc us t omers er v i c e?
Recr ui t ment
“ Aut omat i onwi l l nots ol v ey ourpr obl emsei t her .Soc i al medi aandemai l sar ei mper s onal .I tf eel sasi fy ouar et al k i ngatt hec us t omerr at hert hanwi t ht hem.You needt os peakt ot hem.Thi sgr owst r us tandi nc r eas esy ourc hanc esofr epeat s al esandr ec ommendat i ons .Addi t i onal l y ,y ouneedt ol i s t ent oy ourc us t omer s andunder s t andwhatt hei rneedsar e.Youc ant henof f erapr oduc tt hatt hey r eal l yneed.I ti sas k i l l t obef l ex i bl ei nc onv er s at i onandi t ’ ss omet hi ngt hatc an def i ni t el ybel ear ntwi t ht her i ghtt r ai ni ng. “ Thet i mi ngandnat ur eoft hef ol l owupi s c r uc i al .I fac us t omerhasagr eat ex per i enc ebutnoc ommuni c at i on,t hey wi l l s t ar tl ook i ngel s ewher e.As ui t abl e Cus t omerRel at i ons hi pManagement ( CRM)s y s t em wi l l beabl et ohel pt r ac e t hehi s t or yofc onv er s at i onsands how whent hec us t omerwasl as ts pok ent o. Thi sal s ogi v esagoodi ndi c at i onast o whatac us t omermaybel ook i ngf ori n t hef ut ur e.I ti shel pf ul t ohav ean ex per ti dent i f yt hebes ts y s t em f ory our bus i nes sands eewher ei mpr ov ement s c anbemadei ny ours al espr oc es s . ” Dar i oCuc c i i swel l ac c ompl i s hedi nt he ps y c hol ogybehi nds al esandhas ex t ens i v eex per i enc ei nt hei ndus t r y . Hi spr oc es shashel pedbus i nes s es gr owt hei rpr of i t st hr eef ol dt hr ough t r ai ni ngi nl eader s hi p,negot i at i on, management ,s er v i c e,s el l i ngandc us t omers er v i c es k i l l s .Hei sc ur r ent l ywr i t i ng hi sf i r s tbookwhi c hwi l l r ev eal t hebes tc us t omers er v i c esandi twi l l ber el eas ed nex ty ear . Rel eas ef r om Dar i oCuc c i
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Leader shi p
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