J OBS NOW
I s s ue020
01823617980 a c c ount s @pr e pa r e dme di a . c o. uk www. pr epa r edmedi a . c o. uk
J OBS I NSI DE !
7t hAug us t2017
Lackoff ocusonr ecr ui t ment‘ coul df or cebui l di ngf i r msoutofbusi ness’ Al ac koff oc usonbol s t er i ngt hewor k f or c ec oul dpus hc ons t r uc t i onf i r msoutofbus i nes s , Thes es t at i s t i c shi ghl i ghtt hatf i r msar ebei ngpus hedt ot hebr i nkandpl anni ngef f ec t i v eac c or di ngt oOneWay . l yandc onc ent r at i ngonr ec r ui t mentc oul dhel pt os i gni f i c ant l yl owerc os t s . ” Ananal y s i sbyt hes pec i al i s tr ai l andc ons t r uc t i onr ec r ui t mentc ons ul t anc yf oundt hat f i r msar er ec r ui t i ngonas hor tt er m bas i sandar et her ef or ef or c edt opaydayr at est hat ar ewel l abov et hes t andar dr at e.I ns ol v enc ys pec i al i s t s ,Begbi esTr ay nor ,r ec ent l ypubl i s hedi t sl at es t‘ RedFl ag’ r epor twhi c hf oundt hatov er40, 000c ons t r uc t i onc ompani es wer eoper at i ngi nas t at eof‘ s i gni f i c ant ’ f i nanc i al di s t r es satt heendofJ une.Ay earago t henumbers t oodat33, 222.
“ Themai ni s s uepr ev ent i ngt hem f r om bui l di ngt hes er out esi nt ot hef i el di st hatt her e s i mpl yar en’ tenoughpeopl ei nt hei ndus t r yandv er yf ewf i r msar edoi ngany t hi ngabout i t .Thatmeanst her e’ sal i mi t eds uppl yofs k i l l si nt hemar k etandt hei ndi v i dual si n demandc anes s ent i al l ynamet hei rpr i c east hey ’ r es ohi ghl ys oughtaf t er .Bybui l di ng t al entpi pel i nesandc ommuni t i esy ouc anav oi dt hes eaddi t i onal c os t sasy ou’ l l hav ea pool ofav ai l abl et al entt of al l bac koni fr equi r ed.Thes k i l l ss hor t agesar eonl ygoi ngt o getwor s eonc ewel eav et heEur opeanUni on,s oi t ’ sc r uc i al t hatf i r mss t ar tpl anni ng Paul Pay ne,managi ngdi r ec t orofOneWay ,c omment s . bef or ei t ’ st ool at e.We’ v el aunc hedt woc ampai gnst oboos tt henumberofwomenand y oungs t er sent er i ngt hec ons t r uc t i oni ndus t r yr es pec t i v el y .Howev eri ni t i at i v esl i k et hi s “ Fart oomanyc ons t r uc t i onf i r msdon’ thav eapl ani npl ac ef orf i ndi ngs k i l l swhent hey ar ef ewandf arbet weenandweneedt os eemor epr oac t i v ewor kt ak i ngpl ac e,ot her needt hem onas hor tt er m bas i sandar ef or c edi nt oas i t uat i onwher et heyhav et opay wi s es t af f i ngc os t swi l l c ont i nuet or i s eandf i r msc oul dul t i mat el ybef or c edoutofbus i ex c es s i v el yhi ghdayr at esj us tt ogett hes t af ft heyneed.Youc ans eewhyt heydoi t ,but nes s . ” bypl anni ngahead,f i r msc ans our c et hebes ts k i l l si nt hemar k et ,ataf ai r erpr i c eand av oi danyunnec es s ar yheadac hes .Thi sdoes n’ tj us tmak et hei rl i v eseas i erwheni t Cont ac t-Br uc eCal l anderonBr uc e@bl ues k y pr . net c omest os t af f i ngpr oj ec t s ,butal s or emov ess omeoft heex c es s i v ec os t s .Whenc ons t r uc t i onf i r msl ookt obec omemor eef f i c i entt heyof t enanal y s et hei rr awmat er i al ss uppl i er s ,howev ert hos es av i ngsar er el at i v el ys mal l i nc ompar i s ont ot hos et hatc oul dpot ent i al l ybes av edbydev el opi ngr obus tt al entpi pel i nesi nt ot hei ndus t r y .
Br omsgr ove
Evesham
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5Wayst or educecust omeref f or ti ncont act cent r esandel i mi nat edumbcont act s,f r om Puzzel Col i nHayatPuzzelout l i nes5smar t erwaysofwor ki ngt omi ni mi secust omeref f or tst ar t i ngwi t hel i mi nat i ngdumbcont act s Cust omer swantasi mpl e,conveni entandl owef f or tr esol ut i ont ot hei r enqui r i esandi nt er act i ons.However ,i ndust r yr esear chsuggest st hatt he r ever sei st r uewi t ht hemaj or i t yofconsumer sf aci ngchal l engessuchas r eexpl ai ni ngt hei ri ssue,swi t chi ngf r om webt ophone,bei ngconst ant l y t r ansf er r edandhavi ngt ocont actanor gani sat i onsever alt i mest or esol vet hei ri ssue! ( i )Toomanyor gani sat i onsf ocusoni nt er nal l ydr i ven met r i cssuchasaver agehandl i ngt i me( AHT)whi char et ypi cal l yi nappr opr i at ef orcust omer swi t hdel i cat econf i dent i alorhi ghval ueenqui r i es r equi r i ngt i meandadvancedagentski l lset st osol ve. Whati smor e,soci almedi aandt heI nt er nethasr adi cal l ychangedconsumerbehavi ourwi t hmanycust omer st ur ni ngt oot hersour cesofi nf or mat i onf i r stbef or er esor t i ngt ot hecont actcent r e.Today ,peopl er egul ar l yuseFacebookandTwi t t ert oai rt hei rgr i evancesort heyl ookuponeof t het housandsof‘ Howt ovi deos’ onYouTubet or et r i evet heknowl edge andsuppor tt heyneed.Onet hi ngi scl ear ,whencust omer sdoevent ual l yr eacht hecont actcent r et heyar eof t enhal f wayt hr ought hei rcust omer j our neyandexpectt henextl evelofser vi cet ocompl et ei t ! I nt hebook‘ TheBestSer vi cei sNoSer vi ce’ ,oneofAmazon’ st opsel l i ng busi nessbooks,aut hor sBi l lPr i ceandDavi dJaf f eout l i net heei ghtpr i nci pl esof‘ bestser vi ce’ l eader shi p.‘ El i mi nat edumbcont act s’ i si nt hef i r st t hr ee.Dumbcont act sar egener al l yt her esul toff ai l i ngt ounder st and whycust omer scont actyouandt henaddi ngt ot hepr obl em bymaki ngi t di f f i cul tf ort hem t ogeti nt ouch. 5Wayst or educecust omeref f or ti ncont actcent r es Her ear ea5waysgetbackont r ackt or educi ngcust omeref f or tandt o el i mi nat i ngdumbcont act si nyourcont actcent r e. 1. Lookt of r ontl i nest af ft ocapt ur et hevoi ceoft hecust omer-cont act cent r eagent sr epr esentt heshopwi ndowt oyouror gani sat i on,t her ef or e encour aget hem t ospeakdi r ect l yt ocust omer st ogai nf i r st handi nsi ght i nt ot hei rneedsandaspi r at i onsr at hert hanr el yi ngonot hermechani sms suchasanonymousandsomewhatdet achedsur veys. Thencombi neagentf eedbackwi t hspeechanal yt i csandsi l entmoni t or i ngt ocapt ur et hevoi ceoft hecust omer .However ,besur et of ol l owup ont hi sval uabl esour ceofbusi nessi nt el l i gence.Whatcanyoul ear n f r om i ndi vi dualcust omeri nt er act i ons?Usebot hgoodandt hebadf eedbackt ounder st andwhatcanbedonet odel i verar el evantandl owef f or t cust omerexper i ence. 2. Whyar ecust omer scont act i ngyou?-cust omer swantt hei rpr oduct s andser vi cesyest er day .Amast erofdel i ver yi sAmazon,t hecompany’ s whol eval uepr oposi t i oni saboutdel i ver y .Takeal ookatt heAmazon websi t eandt hef i r stt hi ngt hatcat chesyoureyei st hepr omi nenceof sameornext daydel i ver ymessages.Now,compar eyourowncompany’ swebsi t e–howdoesi tl ook?Doesi tmakei teasyf orcust omer s? Cant heyf i ndt hei nf or mat i ont heyneedandt hepr oduct st heywantt o buyqui ckl yandef f or t l essl ywi t hguar ant eeddel i ver yt i mes? 3. Uset hesamel anguage–putyour sel fi nyourcust omer s’ shoes,how manyt i meshaveyouwant edasi mpl eanswert o‘ Idon’ tunder st and yourl et t er ’ or‘ wher e’ smymoney?’ onl yt obel ef thangi ngont heendof t hel i neorChatconver sat i onf orwhatseemsl i kehour s?Pr omi nent l y di spl ayf r equent l yaskedquest i ons( FAQs)andknowl edgebases,t o hel pbot hcust omer sandagent sf i ndanswer st ot hemostcommonquest i onseasi l y . Besur et oshar ecust omerst or i eswi t hot herpar t soft heor gani sat i ont o cr eat eauni f i edunder st andi ngandr esponset ocommoncust omer i ssues.Thatway ,t hecust omerdoesn’ tendupwi t hf i vei dent i calbi l l sor l et t er schasi ngf ormoneyaf t ert hei raccounti scl osed.That ’ sj ustdumb!
4. Encour ageengagi ngcust omerser vi ce-uset echnol ogyt or educecust omeref f or t .Hel pcust omer st osel f ser veatat i met osui tt hem.UseI VR t oaut omat er out i necal l ssuchasbal ancel ookups,paymentofbi l l s,pur chasi ngt i cket sorf l i ght sbutmaket heexper i enceengagi ng.Forexampl e, t akespeechr ecogni t i ont echnol ogy-i tcanbr i ngahumanel ementt oI VR. Cust omer scanspeakt oyouror gani sat i onwi t ht headdedbonusof r oundt hebl ocksel f ser vi ceavai l abi l i t y . 5. Tapi nt ot hel at esti nnovat i ons–channelswi t chi ng,voi cebi omet r i csand geol ocat i onwi l lsoonappearonpr oductr oadmapsever ywher e.Forexampl e,whenAf f i ni t yWat er ,al ongst andi ngPuzzelcust omer ,becomesawar e ofabur stpi peori nt er r upt i oni nsuppl yt hateventt r i gger sanaut omat i cr esponsef orcal l er si nt heaf f ect edar eabasedongeol ocat i ondat a.When t heycal li n,t heyr ecei veamessageadvi si ngt hatt heor gani sat i onknows t her ei sapr obl em andt hati ti swor ki ngf astt or esol vei t .Thi ssavescus t omer shavi ngt ot r awlt hr oughl ongI VRmenust her ebycr eat i ngmi ni mal cust omeref f or tandmaxi mum cust omerconf i denceal lr ol l edi nt oone. Whybeadumbcont actcent r ewhenyoucanbeasmar tone?Fol l ow t hesesi mpl est epsandyou’ l lber ewar dedwi t hhi ghper f or mi ngagent s andanor gani sat i onwi dej oi nedupappr oacht ocust omerser vi ceaswel l ascust omer swhor ecei vet henextl evelofser vi cewi t hver yl i t t l eef f or ton t hei rpar t . Col i nHayi sVPsal esatPuzzel( UK)f or mer l yI nt el ecom Rel easef r om ht t p: / / www. pr ar t i st r y . com
Reddi t ch
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WestMi dl ands
Thr eewayst ot ackl econst r uct i onski l l sshor t ages I nc r eas i ngl ev el sofgenderdi v er s i t y ,wi deni ngt al entpi pel i nesand Pr omot eabet t eri mageoft hei ndus t r yt ot hepubl i c i mpr ov i ngt hewi derpubl i ci mageoft hes ec t orwi l l hel pt ot ac k l e t heongoi ngs k i l l ss hor t agespl agui ngt hec ons t r uc t i oni ndus t r y ,ac - “ Howmanypeopl eout s i deoft hef i el dr eal i s t i c al l yk nowt hepot enc or di ngt oOneWay . t i al t hatac ons t r uc t i onc ar eerhol ds ?I nr eal i t y ,i t ’ sv er yf ew.The mai ns t er eot y pei st hataj obi nt hes ec t ormeansbei ngc ol dand Ananal y s i sbyt hel eadi ngc ons t r uc t i onandr ai l c ons ul t anc yhasr e- muddyands t andi ngout s i dedi ggi ngadi t c hs omewher e.That v eal edt hatt hes k i l l ss hor t agesc anonl ybet ac k l edbyempl oy er s needst oc hange.Thes k i l l sofquant i t ys ur v ey or s ,f orex ampl e,ar e bei ngpr oac t i v eandgoi ngabov eandbey ondt hec al l ofdut y .Thi s s i mi l art ot hos eofanac c ount ant ,andr at hert hanbei nghandc uf f ed c omesatat i mewhenes t i mat ess ugges tt hat27, 000pr oj ec t swi l l t oades kf ort her es tofy ourc ar eer ,t heyhav et hec hanc et owor k s uf f erf r om al ac kofs ui t abl ys k i l l edandqual i f i edwor k er sov ert he onmaj ori nf r as t r uc t ur eorc ons t r uc t i onpr oj ec t s .Unf or t unat el y ,nonex tf i v ey ear s . wher enearenoughpeopl eout s i deoft hes ec t ork nowaboutt hi s . ” Paul Pay ne,managi ngdi r ec t orofOneWay ,c omment sont her equi r edappr oac hes . I mpr ov egenderdi v er s i t y “ I t ’ sdownr i ghtnegl i gentt oal mos tr ul eouthal foft hewor k f or c e f r om wor k i ngi nt hei ndus t r y ,butt hat ’ ses s ent i al l ywhati shappeni ng.Wedon’ tneedt ogoov er t het op,butc ons i der i nghowwe c oul dmak et hes ec t ort hatbi tmor ei nc l us i v ewoul dmak eahuge di f f er enc e.Noot hermai ns t r eam i ndus t r ys uf f er sf r om s uc hac ol os s al l ac kofdi v er s i t yandi t ’ sc er t ai nl yamaj orf ac t orc ont r i but i ngt o t hes k i l l ss hor t ages .Wehav el aunc hedour#Gi r l s Al l owedpr o gr ammeandwe’ dur gemor ef i r mst oc ons i ders i mi l arappr oac hes . ”
Bi r mi ngham
Wi dent al entpi pel i nesi nt oc ons t r uc t i on “ Thi sc anonl ybeac hi ev edbyi mpr ov i ngt hewi deri mageoft hei ndus t r yas ,c ur r ent l y ,f ewy oungs t er sac t i v el ys eekoutac ar eeri n c ons t r uc t i on.T os ol v et hi s ,f i r msneedt obepr oac t i v e,geti nt o s c hool sandc ol l egesandac t ual l ys peakt oc hi l dr enaboutt hepot ent i al ac ar eeri nt hef i el dhol ds .Theal t er nat i v ei st or es tonour l aur el sandc ont i nuet odov er yl i t t l e,whi c hwi l l onl yl eadt ot hec ons t r uc t i oni ndus t r yi nt hi sc ount r yf al l i ngapar t . ”
Sut t onCol df i el d
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Lat estj obsdat a:Jobsgr owt hbut pi pel i nesuncer t ai n -Per manentvacanci esi ncr ease2% year onyear -Demandf orcont r act or ssl i psby13% -Bot hper manentandt empor ar ypl acement sup4% year onyear -Demandf orengi neer sup7% -Aver agesal ar i eshol dst eady Per manentvacanci esandpl acement sup Pr of essi onalr ecr ui t mentf i r msr epor t edt hatover al lvacancynumber sf or per manentr ol esi ncr easedby2% year onyeari nJune2017,whi l e pl acement si ncr easedby4% dur i ngt hesameper i od,accor di ngt onew sur veydat af r om t heAssoci at i onofPr of essi onalSt af f i ngCompani es ( APSCo) . APSCo’ sdat a,whi chf ocusesonpr of essi onalr ecr ui t ment ,r eveal snot abl evar i at i onsbet weent het r adeassoci at i on’ scor esect orgr oupsi n t er msofhi r i ngact i vi t y .Whi l eper manentvacanci esacr ossbot hf i nance andengi neer i ng,f orexampl e,havei ncr eased( by8% and4% r espect i vel y)per manentvacanci eswi t hi nI Tsl i ppedby5%. Vacanci esf orpr of essi onalcont r act or sdecr easedby13% acr osst he boar dyear onyear ,wi t hdemandf al l i ngacr ossever ycor esect orgr oup. Pl acement sout pacenewvacanci es
War wi ckshi r e
Whi l edemandf ornonper manentst af fdi ppedby13% year onyeari n June,t henumberofcont r act or sonassi gnmenti ncr easedby4% dur i ng t hesameper i od.Thi ssuggest st hatwhi l et hemar keti scur r ent l yst r ong, t her emaybeasl owdownont hehor i zon. Ani ncr easei nper manentpl acement si nJune( up4% year onyear ) al soout pacednewvacanci es( up2% year onyear ) ,f ur t heri ndi cat i ng f ut ur euncer t ai nt y . Boostf orengi neer i ng Per manentpl acement swi t hi nt heengi neer i ngsect ori ncr easedby4% year onyeari nJune2017whi l et henumberofcont r act or sonassi gnmentr oseby20% dur i ngt hesameper i od.Fut ur edemandal sor emai ns st r ong,wi t ht henumberofper manentvacanci esi ncr easi ngby4% year onyear . Hi ghl evel sofhi r i ngact i vi t yi nt hi sar eacanbeat t r i but edt oaboom i n maj ori nf r ast r uct ur epr oj ect sacr osst heUK,wi t hr esear chbyEngi neer i ngUKr ecent l yf i ndi ngt hatt hecount r ywi l lneedanaddi t i onal1. 8m engi neer sandt echni cal l yqual i f i edpeopl eby2025.Thi sper hapsexpl ai ns whyt hesect orr epor t eda2. 4% i ncr easei naver agesal ar i es year onyear . Aver agesal ar i eshol dst eady APSCo’ sf i gur esal sor evealt hatmedi ansal ar i esacr ossal lpr of essi onal sect or si ncr easedby0. 1% i nJune2017.Thi sf i gur ei schar act er i sedby not abl ef l uct uat i onsi nt er msofsect or ,wi t hengi neer i ng,f i nanci alser vi ces,andI Tal lr ecor di ngupl i f t s( of2. 4%,3. 5% and0. 2% r espect i vel y) . AnnSwai n,Chi efExecut i veofAPSCocomment s: “ Ourdat ashowst hatper manentandf l exi bl epl acement sf orpr of essi onalt al entcont i nuedt ost r engt heni nJune,howevert hef or war dt r aj ect or y i smuchl esscer t ai n.Thi si sunsur pr i si ngwhenyouconsi dert hatt heUK i scur r ent l ygoi ngt hr oughanunpr ecedent edl evelofunpr edi ct abi l i t y , wi t hbot hempl oyer sandcandi dat esbecomi ngmor ehesi t antt omake bi gempl oymentdeci si onsagai nstt hecur r entl andscape. ” “ Looki ngatact i vi t yi nt hecont r act ormar ketspeci f i cal l y ,i tseemst hatal t houghor gani sat i onsar ecur r ent l ymaki ngf ul luseoff l exi bl ewor kf or ces, manyhaveputt hebr akesonbr i ngi ngonboar daddi t i onali nt er i msas summerappr oaches.However ,ashei ght enedl evel sofact i vi t yi nt he engi neer i ngsect ordemonst r at es,t hest r engt hoft hecont r act ormar ket l i esi ni t sabi l i t yt of l exwi t hr api dchangesi ndemandand,assuch,t he mar ketcanchangei nani nst ant . ” JohnNur t henf orSt af f i ngI ndust r yAnal yst s,whi chcompi l est her epor t f orAPSCo,says: “ Recr ui t mentt r endsar edi f f i cul tt or eadatt hemoment .Whi l e,ont he f aceofi t ,gr owi ngnumber sofper manentandt empor ar yj obpl acement s suggestaheal t hybusi nessenvi r onment ,st af f i ngf i r msar eseei ngweaknessi nt er msofnewvacanci esr ecei vedf r om empl oyer s,especi al l yf or f l exi bl ewor ker s/ cont r act or swher edemandsl i ppedby13% year onyear .Not abl y ,pr of essi onalI Tvacanci eshavebeeni ngr adual decl i nef ort hepastt woyear sandst af f i ngf i r msr epor tsl owcl i ent deci si onmaki ngandi ncr easi ngt i met ohi r e. " “ Eveni nsect or swher et her ei sj obsgr owt h,gi vent heuncer t ai nt ysur r oundi ngBr exi t ,i t ’ spossi bl ewemi ghtbewi t nessi ngpr oact i vehi r i ng bef or et heaccesst oski l l edover seast al enti st ur nedof f . ”
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Ent r epr eneur swhowr i t eabusi nesspl anar e16% mor el i kel yt osucceed Ent r epr eneur swhowr i t eabusi nesspl anar e16% mor el i kel yt osucceed Ent r epr eneur swhowr i t ef or malst ar t upbusi nesspl ansar e16% mor e l i kel yt obesuccessf ul ,newr esear chf r om Uni ver si t yofEdi nbur ghBusi nessSchoolandRWTHAachenUni ver si t yr eveal s. Edi nbur gh’ sPr of essorFr anci sGr eeneandAachen’ sChr i st i anHopp st udi edt hechar act er i st i csofover1, 000ent r epr eneur sandt hei r st ar t upsoverasi xyearper i od. Thef i ndi ngssuggestt hati tpayst opl an,andt hatpl anni ngi smor ebenef i ci alwhent hechal l engesar egr eat est .Hi ghgr owt hor i ent edent r epr eneur sar e7% mor el i kel yt opl an,andt hosewi t hi nnovat i ve,di sr upt i ve i deasar e4% mor ei ncl i nedt opl ant hent hei rpeer s.
“ Pl ansar evi t alf orf undr ai si ng becausei tbui l dsl egi t i macy andconf i denceamongpot ent i al i nvest or s.I tr eassur esst af f , suppl i er s,cust omer s,and ot herkeyst akehol der s.I fan ent r epr eneurwant st or ai se moneyandgr owqui ckl y , t hey’ l lwantt owr i t eapl an. ” Thesef i ndi ngswer er ecent l y publ i shedi nt heSt r at egi c Ent r epr eneur shi pJour nal .
Ent r epr eneur sseeki ngext er nalf i nancear eal so19% mor el i kel yt o commi tt hei rvi si ont opaper . “ Wr i t i ngapl ancanmakeal lt hedi f f er encewheni tcomest omaki nga st ar t uppr of i t abl e, ”saysGr eene.“ I nsomeent r epr eneur shi pci r cl es,i ti s f ashi onabl et oact ,i mpr ovi se,andpi vott hant owast et i meonapl ant hat won’ tsur vi vef i r stcont actwi t ht hecust omer ,butapl anhel psdet ai lt he oppor t uni t yt obesei zed,whatsuccessl ooksl i ke,andwhatr esour ces ar eneeded.
Rugel ey
Ut t oxet er
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Shr opshi r e
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Der byshi r e
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Cheshi r e
TheAppr ent i ceshi pLevy:New r esear chr eveal sempl oyer smust r esetper cept i onsofappr ent i ceshi ps TheAppr ent i c es hi pLev ymus tbeus edasameanst onotonl yengagewi t hemer gi ngt al ent ,but al s oups k i l l ex i s t i ngt eamst oai dr et ent i on. Thati sac c or di ngt ot hel at es tr es ear c hf r om t al entac qui s i t i onandmanagementc ons ul t anc y ,Al ex anderMannSol ut i ons :TheAppr ent i c es hi pLev y– Howt ot ur namaj ors oc i al c hange( oranunwant edt ax )i nt oar obus tt al ents t r at egy . Thewhi t epaper ,whi c hi sbas edoni ndept hi nt er v i ewswi t hor gani s at i onsi nc l udi ngBar c l ay s ,BT , CapGemi ni ,GE,HSBC,J aguarLandRov erandSant anderamongs tot her s ,f i ndst hatmaj orempl oy er sar epl anni ngt oof f erex i s t i ngempl oy eesl ear ni ngoppor t uni t i est hr oughappr ent i c es hi ps , r at hert hans i mpl yboos t i ngheadc ountatj uni orl ev el t or ec oupLev ypay ment s . Separ at er es ear c hf r om Al ex anderMannSol ut i onss uppor t st hi sv i ew,wi t hov erhal f( 52%)ofHR l eader ss ay i ngt heyar epl anni ngt ous eav ai l abl ef undst oups k i l l ex i s t i ngempl oy ees ,wi t haf ur t her 30% c ons i der i ngt hi sopt i on. Forex ampl e,agl obal I Ts er v i c esf i r m whi c hwasi nt er v i ewedf ort hepaperex pl ai nedhows mar t us eofappr ent i c es hi psc oul dhel pt opr ov i dec ompel l i ngc ar eert r aj ec t or i esf orhi ghc al i br ei ndi v i dual swhower emor eat t unedt ot het ec hni c al ,r at hert hant hemanager i al ,as pec t sofar ol e. Ti m Campbel l ,HeadofCl i entSer v i c es ,Emer gi ngT al ent ,Al ex anderMannSol ut i ons ,c omment s : “ Whi l e,f r om agov er nmentper s pec t i v e,t heAppr ent i c es hi pLev yi sf undament al l ydes i gnedt o boos tUKs k i l l sdev el opmentandpi pel i nesbyt ar get i ng16t o18y ear ol ds ,f r om abus i nes spoi ntof v i ew,t hegr owt hofs uc hapr ov i s i onmus tbel i nk edt os t r at egi cbus i nes sneeds . ” “ Thef ac tt hats i gni f i c antf undsar ebei ngs hi f t edi nt ot hepeopl edev el opmentar enameanst hatHR pr of es s i onal swi t hi nl ar gerf i r mswi l l nol ongerneedt os el l t hev al ueofCPDt oot herar easoft he bus i nes s .Andt hi shast hepot ent i al t ohav eapos i t i v ei mpac tonengagement ,dev el opmentand, s ubs equent l y ,s t af fr et ent i on. ” “ I ns t eadofbei ngboundbyt r adi t i onal per c ept i onsofappr ent i c es hi ps ,i t ’ si mpor t antt hatbus i nes s es s hapenewmodel st hatmeett hes pec i f i cneedsoft heor gani s at i on,bot hnowandi nt hef or es eeabl ef ut ur e. ” “ Ours ampl ei nc l udednoex ampl esofor gani s at i onsr us hi ngt opr ol i f er at el owl ev el t r ai ni ngs i mpl y t or ec oupLev yf unds .I ns t ead,al l wer ef oc us edonhowt heyc oul dus eappr ent i c es hi pmodel si na mor ei magi nat i v ewayt odel i v erwhatt heor gani s at i onac t ual l yneeds .
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