HIP Handbook 2026

PLUMBERS, INSTALLERS & HEATING ENGINEERS

THE ULTIMATE GUIDE

REACHING

EDITOR: CELIA MATTHEWS celia.matthews@sng-group.co.uk

SENIOR GRAPHIC DESIGNER: LEE OWEN design@sng-group.co.uk

DIGITAL MANAGER: PHOEBE MANSFIELD phoebe.mansfield@sng-group.co.uk

PARTNERSHIP DEVELOPMENT MANAGER: PATRICK BLORE patrick.blore@sng-group.co.uk

PARTNERSHIP DEVELOPMENT MANAGER: SARAH HERNE sarah.herne@sng-group.co.uk

EVENT MANAGER: REISS BASSETT reiss.bassett@sng-group.co.uk

MARKETING MANAGER: SAMANTHA COLE samantha.cole@sng-group.co.uk

MANAGING DIRECTOR: ZOË TANNER zoe.tanner@sng-group.co.uk

PRINTERS: Stephens & George, Wales

GENERAL ENQUIRIES

To subscribe to HIP Magazine call 0121 779 0888 or subscribe online at www.hip-magazine.co.uk

DISCLAIMER

This publication is produced by SNG Publishing Ltd, trading as The SNG Group (SNG).

All content and artwork are © SNG or its contributors. All brands, logos and titles published under The SNG Group, including associated magazine and digital titles, are trademarks of SNG unless otherwise stated.

No part of this publication may be copied, reproduced, transmitted or published in any form or by any means without prior written permission. While every effort has been made to ensure the accuracy of the information contained within this publication, SNG does not verify any claims or other information appearing in advertisements or sponsored content and accepts no responsibility for any loss or damage arising from reliance on the content, artwork, opinions or advice contained herein. This publication does not constitute professional advice.

Advertisements are accepted for publication subject to SNG’s standard terms and conditions of advertising.

© SNG Publishing Ltd (trading as The SNG Group), 2026

WELCOME

Well done – you’ve already made a great start on your journey into the plumbing and heating industry, and this handbook is here to support you every step of the way.

Packed with step-by-step guides, product know-how and industry insights, it’s designed to help you grow in confidence both at college and on site.

At HIP, we’re proud to be celebrating 20 years of supporting the next generation of plumbing professionals. From our magazines and free digital resources to national skills competitions and giveaways – we’ve spent two decades championing learners just like you.

We’ve got even more planned for 2026, so follow us on social media for the latest updates, inspiration, and plenty of chances to get involved and win prizes.

Here’s to a fantastic year of learning, growing, and laying the foundations for a brilliant future!

Celia Matthews

EDITOR

>

>

>

>

DIGITAL TOOLKIT

> WHY SOCIAL MEDIA MATTERS IN THE TRADES

Used well, it can help you:

▸ Demonstrate your work ethic and skill progression to employers

▸ Start building a portfolio before you’re fully qualified

▸ Learn tips from experienced tradespeople

▸ Attract future customers if you go self-employed

▸ Stand out from other apprentices

You don’t need to be an influencer to use social media well. For apprentices and students, having a solid social media presence can help you get noticed, document your progress, and open doors to future employment opportunities. FIVE TO FOLLOW

> WHAT TO POST (EVEN IF YOU’RE JUST STARTING)

Content ideas:

▸ Your first time using a new tool

▸ Learning at college vs on-site

▸ “What I learned this week”

▸ Before-and-after photos (with permission)

▸ Mistakes you learned from

▸ Tool reviews on a budget

▸ Exam or assessment prep tips

> FILMING BASICS

Here are some top tips for filming content with your phone:

▸ Film vertically (9:16) for TikTok, Reels and Shorts

▸ Clean your camera lens

▸ Use natural light where possible

▸ Keep clips short (5–20 seconds)

▸ Film more than you think you need

GENERAL PLUMBING INFORMATION

THE ESSENTIALS EVERY PLUMBER SHOULD KNOW

This section gives you a grounding in the fundamentals — the knowledge and practical detail that will help you on site, in college, and throughout your career. It’s a place to build confidence and strengthen your understanding of how plumbing systems fit together.

Every home and building depends on safe, efficient systems for water, heating and sanitation. Skilled installers keep those systems running smoothly and help make buildings more sustainable.

> THE ROLE OF A PLUMBER

Plumbers work across a wide range of settings, from domestic homes to large commercial buildings. The work can include:

▸ Installing and maintaining water supply, heating and sanitation systems.

▸ Connecting systems to renewable technologies such as heat pumps and solar thermal.

▸ Following water regulations and safety standards on every installation.

▸ Working alongside customers, other trades and inspectors to complete projects efficiently.

Practical skill, accuracy and clear communication are at the core of the job.

“Quality work builds trust and strengthens your reputation”

INSTALLER TIP:

Good plumbers pay attention to detail, plan ahead, and take pride in doing the job properly first time.

“Developing familiarity with the main standards will help you complete installations safely”

> WORKING TO STANDARDS

Plumbing work in the UK is governed by a wide range of regulations and standards that protect health, safety and water quality. You’ll come across many of them throughout your training and career.

Here are some of the main examples to be aware of:

▸ Water Supply (Water Fittings) Regulations 1999 – designed to protect drinking water and prevent contamination.

▸ Building Regulations (Part G and Part L) – covers water efficiency, insulation and energy performance.

▸ Health and Safety at Work Act 1974 –sets out responsibilities for safe working conditions.

▸ BS EN standards and WRAS approvals –confirms that products meet recognised performance and safety requirements.

These are only a few of the key regulations you’ll encounter. Others may apply depending on the type of system or property you’re working on. Developing familiarity with the main standards will help you complete installations safely, efficiently and in line with best practice.

> SUSTAINABILITY AND THE FUTURE

The plumbing industry continues to evolve as new technologies and materials become available. Installers play an important part in improving energy efficiency and reducing water waste. Low-temperature heating, system insulation and water-saving products are now central to modern plumbing practice.

A commitment to learning and professional development will keep your skills current and open doors to future opportunities.

REMEMBER: Every pipe, fitting and valve contributes to a system that must perform safely and efficiently for years to come.

“Practical skill, accuracy and clear communication are at the core of any job”

VALVES & CONTROLS

A valve is a device that regulates, directs or controls the flow of water by opening, closing, or partially obstructing various passageways.

> AUTOMATIC AIR VENT

> CIRCULATING PUMP

The device which generates the flow of water around the heating circuit.

A device which releases air trapped within a water system, automatically.

The air vent is usually fitted at the highest point of the heating system.

> AUTOMATIC BYPASS VALVE

> PRESSURE SAFETY VALVE (PSV)

This is a safety device fitted to relieve excessive pressure within a heating system or boiler. Once excess pressure has been relieved, it will close itself automatically.

A valve which ensures a minimum flow rate through the boiler when all zone valves or TRVs are closed.

> LOCKSHIELD VALVE

A Lockshield

Valve is fitted at the return side of a radiator and is used to balance the system when it is first installed. It is usually covered with a cap.

A device that releases air from within a radiator.

The RPZ Valve is a device which prevents backflow, protecting against contamination of the mains cold water supply. RPZ valves are widely used in the UK.

A valve fitted to one end of a radiator that automatically opens and closes as necessary to achieve the pre-set room air temperature. > THERMOSTATIC MIXING VALVE (TMV) > RADIATOR VENT

A TMV blends cold water with hot water to ensure constant, safe shower and bath outlet temperatures, preventing scalding.

WIRELESS PROGRAMMABLE ROOM THERMOSTAT > REDUCED PRESSURE ZONE VALVE (RPZ)

ROOM THERMOSTAT

A Room Thermostat switches the heating system on and off as required. It works by sensing and responding to the air temperature. It switches on the heating when the air temperature falls below the thermostat setting, and switches it off once this set temperature has been reached.

THERMOSTATIC RADIATOR VALVE (TRV)

The Wireless Programmable Thermostat is designed to provide wireless time and temperature control to heating or cooling systems in domestic and light commercial buildings.

As a plumber you will need to be able to recognise the different types of fittings and their correct applications. Shown below are some of the most common fittings you may come across.

Join Grundfos for Installers

Be the first to know

Stay ahead with updates on new products, solutions, and exclusive offers - straight to your inbox.

Tailored content for installers

Get practical tips, product updates, and howto guides designed specifically for your daily challenges.

Learn on your terms

From hands-on in-person Pump School training to online modules via Grundfos Ecademy - grow your skills, your way.

Scan the QR code and sign up today!

Explore Grundfos learning tools: online and in-person

At Grundfos, learning is at the heart of everything we do. To reach as many installers and students as possible, we offer expert-led training in multiple formats – from interactive online modules to hands-on Pump School sessions. Whether you’re just starting out or looking to sharpen your skills, our resources are designed to share practical tips, insider knowledge, and the latest in pump technology, helping you work smarter and more effectively.

Want to boost your pump knowledge?

Online: ECADEMY

Your free online learning hub –packed with short, sharp modules that fit around your studies.

Start with Module 103 – The GO Range

Get hands-on with the latest product innovation UPS4 GO and ALPHA2 GO – the two pumps that cover most domestic heating replacements.

Learn how to:

Scan the QR code to explore available courses

• Install and commission

• Use the Grundfos GO app for guided setup

• Match legacy pump settings

Scan the QR code to explore available dates and locations Interested in having Grundfos team deliver training in your school?

Scan the QR code to register your interest now.

In-person training: Pump School

Prefer learning by doing?

Grundfos Pump School is our in-person training experience – designed to give you practical knowledge that goes beyond the classroom.

What you’ll get:

Hands-on sessions with the GO Range and other key products

• Real-world guidance on sizing, positioning and selecting the right pump

• Use the Grundfos GO app for guided setup

• Joint training with industry partners like Fernox and Resideo

PIPE DISCHARGE DIMENSIONS

Shown below are some of the most common pipe discharge dimensions that you will come across.

PIPE CLIP SPACINGS

Listed below are the recommended spacings to use between internal fixings when using copper pipe, plastic pipe or low carbon steel pipe (LCS).

FIXING SCREWS

Listed below are the most common types of fixing screws you will come across on a day-to-day basis.

4 7

PLASTIC PLUGS: Shown below are common size matches for screws, drill bits and plugs.

PIPEWORK / SUPPLY SYMBOLS

Shown below are some of the most common pipework and supply symbols used within the plumbing industry.

NOTCHING & DRILLING

When drilling or notching structural timbers it is crucial that the holes/notches are made in a way that does not compromise the integrity of the structure.

1.

Depth (D)

Rules for joist depth up to 250mm. For deeper joists assume D = 250mm

Span (L)

0.25 x L

Max depth of notch = D/8

0.07 x L

Notches should be in this zone

It is essential that structural members are not weakened by indiscriminate notching and boring. In this respect both the size and positioning must be in accordance with Fig. 1 (above).

> NOTCHES SHOULD BE CUT AS FOLLOWS...

They should be cut no deeper than 1/8 of the depth of the joist. They should not be cut closer to the support than 0.07 times the span, nor further away than 0.25 (1/4) of the span.

(L)

> REQUIREMENTS FOR NOTCHING TRADITIONAL JOISTS

Drilled holes should be no greater in diameter than ¼ of the depth of the joist. They should be drilled on a neutral axis and should not be less than 3 diameters apart, measured from centre to centre. Drilled holes should be located in the area between 0.25 and 0.4 times the span of the joist from the support. See Fig. 2 (right).

> ENGINEERING JOISTS

Holes should be located in this zone and drilled at the neutral axis

Depth of joist (D)

Maximum diameter of a hole = 0.25 x D

Not less than 3 diameters apart centre to centre

Neutral axis of joist

Buildings that incorporate timber ‘I’ joists (Engineering Joists) allow for more flexible drilling of holes for pipe work. ‘I’ joists incorporate 38mm knockouts (dependant upon the manufacturer), and also allow for larger holes to be drilled through the joists.

The same rules apply when drilling through ‘I’ joists as for drilling traditional joists where horizontal measurements between holes are concerned.

However, as the strength of ‘I’ joists is in the flange (see Fig. 3), these joists are not suitable for notching, as notching the flange will damage the structure of the joist which will have a detrimental effect on its strength. The size and positioning of holes drilled through ‘I’ Joists must be in accordance with Fig. 3 (right).

Not less than 3 diameters apart centre to centre

38mm diameter knockouts are incorporated in TJI joists at approx 300mm centres

Additional holes can be cut but leave minimum 3mm of web at top and bottom

FOR DRILLING HOLES THROUGH

(‘I’) JOISTS

METRIC CONVERSION TABLE

▸ To convert METRIC to IMPERIAL multiply by the conversion factor.

▸ To convert IMPERIAL to METRIC divide by the conversion factor.

ADHESIVE TECHNOLOGIES

HOW TO USE THREAD SEALANT CORD

Thread sealing cord is used to create a secure, leak-proof seal on threaded metal or plastic pipes and fittings.

LOCTITE 55 is one example of this type of product, suitable for sealing joints carrying gas, water, LPG and compressed air - and just announced, hydrogen, a potential new energy for the industry.

Unlike some sealants, it offers an instant seal with no curing time. It can also allow for a small adjustment (up to 20°) after tightening, which is useful when aligning fittings such as bends, elbows or gauges.

This guide explains the correct way to apply thread sealing cord and how to avoid common mistakes such as using too much or wrapping it incorrectly.

> STEP 1 - INSPECT AND PREPARE THE THREADS

▸ First, confirm the joint is threaded (as LOCTITE 55 is for threaded connections only).

▸ Check that threads are in good condition and free from damage.

▸ Then, clean away dirt, grease, oil or debris to ensure good contact.

> STEP 2 - WRAP THE CORD

▸ Start at the end of the pipe, holding the cord against the thread.

▸ Wrap in the same direction as the thread spiral so the cord tightens during assembly.

▸ Use a criss-cross pattern to cover the thread evenly and keep steady tension; avoid loose wraps or bunching.

▸ Do not over-wrap, as too many layers can prevent proper tightening.

RELY ON THE BEST

Seal with LOCTITE® 55 and LOCTITE® 577 –the perfect thread sealing combination. Gas, water, potable water, LPG approved & Hydrogen Gastec QA approval.

LOCTITE 55 Pipe Sealing Cord

Already the installers choice for modern, cost-efficient installations:

• New improved pack

• Fast and easy to use

• Instant seal

• Allows reliable re-adjustment of the joint

• Works with metal and plastic joints

• No PFAS Ingredients for pending regulation changes

LOCTITE 577 Liquid Pipe Sealing

For certain installer applications even LOCTITE 55 can’t achieve:

• For parallel to parallel as well as taper to parallel metal threads

• Seals olives and radiator fittings

• Can be used on oil line fittings

• Locks and seals in any position

• Easily removed with hand tools

• Ideal for threads with short engagement lengths

Save time, no concerns of re-work, neat joint every time. SUITABLE FOR DOMESTIC & COMMERCIAL APPLICATIONS

> STEP 3 - APPLY THE CORRECT NUMBER OF WRAPS

▸ Follow the product label for the correct number of turns for your pipe size.

▸ Example: ½ inch joint = 6–8 wraps.

▸ Using more than the recommended amount of wraps wastes cord and may cause sealing problems.

▸ A 160m dispenser can seal approximately 405 half-inch joints when applied correctly!

> STEP 4 - CUT AND SECURE

▸ After the final wrap, cut the cord with the dispenser’s built-in cutter.

▸ Then, press the cut end firmly into the thread so it stays in place.

> STEP 5 - ASSEMBLE AND ADJUST

▸ Screw fittings together using normal trade practice.

▸ Tighten fully but stay within manufacturer torque limits.

▸ If needed, you can back off the fitting by up to 20° for alignment without breaking the seal.

> STEP 6 - TEST THE SEAL

▸ For water systems: Fill and check for leaks.

▸ For gas systems: Follow all relevant safety procedures and regulations.

▸ Seal complete!

> KEY TIPS AND COMMON MISTAKES TO AVOID:

▸ Don’t overuse the product: more cord does not mean a better seal — always try to stick to the recommended number of wraps.

▸ Don’t wrap in the wrong direction: wrapping opposite to the thread direction will cause the cord to loosen when tightening.

▸ Don’t skip cleaning: dirt or grease can compromise the seal.

▸ Don’t store loosely: keep the cord in its dispenser to prevent contamination or damage.

Thread sealing cords such as LOCTITE 55 may carry approvals for use with gas and potable water systems. For example, LOCTITE 55 is:

▸ Tested to EN 751-2 Class ARp and DIN 30660

▸ DVGW/KTW approved for gas and drinking water

▸ Certified to NSF/ANSI Standard 61

▸ Hydrogen Gastec QA approved

Always check the packaging or technical data sheets for the product you are using to confirm it meets the requirements for your job.

By following these steps, you can achieve reliable, neat and long-lasting seals on threaded pipe joints while avoiding waste and rework.

“Wrapping opposite to the thread direction will cause the cord to loosen when tightening”

SCAN HERE

to watch a video on how to seal pipe threads.

THREAD SEALING MADE SIMPLE – WITH LOCTITE®

For trainee plumbers, sealing threaded fittings quickly and reliably is essential.

LOCTITE offers two highperformance alternatives to PTFE tape that make the job easier:

> THREAD SEALING CORD

LOCTITE 55 is a thread sealing cord for gas, water, LPG and compressed air. It’s clean, easy to apply and requires no cure time. Just wrap, cut and tighten. Unlike PTFE tape, it doesn’t shred, allowing joints to be readjusted without leaks. The updated dispensermade with 70% recycled plastic - features a transparent lid and pre-tensioned cord for smoother application.

> LIQUID SEALANT

LOCTITE 577 is a liquid sealant that locks and seals metal threads with chemical and thermal resistance. It cures on active and inactive metals, resists vibration and is easily removed with hand tools. This makes it ideal for maintenance work.

Both products follow the “less is more” rule. A small amount goes a long way, saving time and reducing waste.

“A small amount goes a long way, saving time and reducing waste”

As Grant Gundelfinger, Company Director of Mayfly Plumbing, said:

“Discovering these products was a watershed moment. When we started using LOCTITE 577 we thought, ‘Hang on a second - you mean we can use what is effectively an adhesive that not only seals every time, but can be wiped away without leaving any residue on show?’”

info about LOCTITE 55 and 577.

AIR SOURCE HEAT PUMPS

GROWING DEMAND FOR HEAT PUMP ENGINEERS

With the growing demand for heat pumps, exciting new employment opportunities are opening up for young people.

> STEP INTO THE FUTURE WITH VR TRAINING

Imagine putting on a virtual reality headset and stepping into the future as a heat pump engineer. That’s part of the training offered by heat pump manufacturer Mitsubishi Electric.

Well-paid job opportunities are opening up as air source heat pumps roll out across the UK, replacing gas boilers as the go-to solution for home heating and hot water. By training as a heat pump engineer, you’ll be setting yourself up for a bright future in a growing industry.

There’s an Ecodan for every home

The Ecodan multi-award-winning range of air source heat pumps, cylinders and controls from Mitsubishi Electric is the smart choice for seamless installations. You can explore the full range all in one place, giving you more choice and flexibility.

WIRELESS ROOM CONTROLLER

ECODAN R32

5kW, 6kW, 8.5kW, 11.2kW, 14kW

*Certified for ultra-low noise levels

ECODAN R290

5kW, 6kW, *8.5kW, *10kW, *12kW

PRE-PLUMBED SLIMLINE

150L, 170L

PRE-PLUMBED STANDARD

150L, 170L, 210L (SMALL), 210L (LARGE), 250L, 300L

PACKAGED 200L

> WHY THE UK NEEDS HEAT PUMPS?

Why now? Because the UK is moving towards sustainable energy solutions, and heat pumps are emerging as a key technology to decarbonise home heating in the fight against climate change and to help reach the government’s net zero target by 2050. The government is backing this move with:

▸ Financial incentives of up to £7,500 for homeowners to install a heat pump.

▸ The introduction of a Future Homes Standard that will require all new build homes to be built with low carbon heating systems, such as heat pumps, from 2025.

▸ A target to install 600,000 heat pumps per year by 2028.

> WHAT MAKES HEAT PUMPS SPECIAL?

Heat pumps offer an energy-efficient alternative to traditional gas boilers to provide heating. They extract heat from the air outside and transfer it indoors, working even in sub-zero temperatures. By using the ambient air as a heat source, heat pumps reduce reliance on fossil fuels, lowering both energy costs and carbon emissions.

“Heat pumps offer an energy-efficient alternative to traditional gas boilers to provide heating”

“Training to become a heat pump engineer offers a promising and rewarding career”

> MITSUBISHI ELECTRIC: TEAMING UP WITH COLLEGES

West Lothian College joined forces with Mitsubishi Electric in an exciting new partnership aimed at tackling a shortage of workers trained to install heat pumps - a key technology in the move toward a greener future.

This unique partnership is helping students and staff learn the latest green energy skills in a way that blends classroom lessons with real-world experience.

Learners start with online training, then get handson practice at Mitsubishi Electric’s state-of-the-art training centre in Livingston, Scotland, using virtual reality (VR) to safely simulate complex tasks.

The programme is now part of the college’s plumbing and engineering courses, and by aligning educational delivery with the latest industry practices, it prepares students for real jobs, supports new climate goals, and helps create a more sustainable future for everyone.

> TRAINING CENTRES ACROSS THE UK

> A GROWING DEMAND FOR SKILLED HEAT PUMP ENGINEERS

As more heat pumps are installed, the need for skilled engineers to fit and maintain them is increasing. Given the national push towards sustainable technologies, there is a significant shortage of trained professionals in this area. This offers a golden opportunity for young people interested in entering a highly specialised and rewarding career.

Training as a heat pump engineer offers the chance to work at the cutting edge of the green technology revolution. Engineers are responsible for installing the heat pump correctly, as well as maintaining their effective and efficient operation.

Mitsubishi Electric has its own training centres in Hatfield, Manchester and Livingston. The training programmes offered meet the rigorous standards set by the industry and equip participants with the essential skills and knowledge to advance in the growing renewable energy market.

Over 1,000 people per year can be trained as accredited heat pump installers at each of Mitsubishi Electric’s training centres. As well as hands-on training, the company has developed Virtual Reality (VR) training opportunities giving installers a fun and innovative way to learn and understand the workings of heat pumps.

> THE BEST TIME TO START

With the sector growing fast, now is the perfect time to step into a future-focused role. This is your chance to get involved as the industry prepares for the widespread use of heat pumps by housing developers and homeowners.

MITSUBISHI ELECTRIC PARTNERS WITH WEST LOTHIAN COLLEGE

In response to the urgent call to achieve Net Zero by 2050, Mitsubishi Electric and West Lothian College have established a partnership, highlighting their commitment to environmental sustainability.

> RENEWABLE ENERGY TRAINING CENTRE

Through our partnership with West Lothian College, we’ve launched an innovative training programme at Mitsubishi Electric’s state-of-the-art centre in Livingston. This initiative equips learners with the latest green energy skills, including heat pump installation, and helps to support the local community in meeting sustainability and decarbonisation targets.

> NET ZERO TARGETS

With attention turning towards changing the way we heat our buildings, demand for low carbon technologies will continue to grow. Training to become a heat pump engineer can enable installers and maintenance engineers to make a long-lasting, positive impact on the environment by supporting the transition to renewable heating.

Together, through strategic partnerships and a focus on education, we’re paving the way for a Net Zero future.

AMBASSADOR PROGRAMME

YOUR JOURNEY STARTS HERE!

The UK plumbing and heating sector needs 45,000 new recruits every year until 2030 to meet growing demand and deliver on sustainability goals.

> SUPPORTING THE NEXT GEN!

To help support the next generation, Polypipe Building Products created the PolyPlumb® Enhanced Ambassador Scheme - offering apprentices the chance to represent the brand, gain valuable experience, and inspire others considering a career in the trade.

Announced at InstallerSHOW 2025, this year’s ambassadors, Meg Francis and Daisy Turner, each bring a unique story and fresh perspective on life in the plumbing world. Let's meet them.

FIT WITH CONFIDENCE

Say goodbye to your old push fit plumbing system with the introduction of PolyPlumb® Enhanced. The NEW fitting of choice for professional plumbers throughout the UK.

25 YEARS IN THE MAKING

TRY IT FOR FREE GRAB A SAMPLE PACK TODAY!

MEG FRANCIS

> FROM THE CHEF’S KITCHEN TO THE CONSTRUCTION SITE…

"I worked as a chef for nearly a decade, but I realised I wanted to change careers to something more versatile and practical.

"I hadn't thought about the trades until I’d had a conversation with a guidance counsellor and my brother-in-law, who is an electrician. I knew I wanted this fresh career to tick certain boxes like problem-solving, working with my hands and offering a good variety!"

Meg is currently doing a managed learning programme in gas engineering and has already completed her Level 2 in plumbing.

"When I started to look into the ambassador opportunity, I quickly realised just how well Polypipe Building Products looks after apprentices and how much our values aligned.

"They really care about their community too, which is clear from their donations to charities and support for diverse events like Doncaster Pride.

"They are also making changes around sustainability in construction, which is hugely important… all the energy used across their manufacturing sites actually comes from renewable sources. I think that’s pretty cool!"

> WHAT IT MEANS TO BE AN AMBASSADOR…

"The opportunity to be a PolyPlumb Enhanced Ambassador means I get to represent the values I believe in; quality, reliability and pride in the trade.

"For me, it’s also about visibility. Diversity within the trades deserves to be seen, heard and celebrated".

“The PolyPlumb Enhanced Ambassador Scheme is designed to help you grow in confidence, build your skills, and make your mark” ®

DAISY TURNER

> HOW DID I PICK A CAREER IN PLUMBING?

"I got into the trade because I fancied something different. A lot of my friends went to university or did very ‘feminine’ roles, but that wasn’t what I wanted to do. One day, we had a plumber round at the house, and the work they were doing fascinated me. I decided there and then that I’d like to give plumbing a try, and I’ve stuck with it ever since! I absolutely love it."

Daisy embraced hands-on learning from the start.

"I decided to embark on an apprenticeship, put myself out there a little bit, and challenge myself – which has helped me a lot! I entered and won competitions like HIP Learner of the Year and HIP Female Skills; I was a finalist in Screwfix Trade Apprentice of the Year 2025; and I won Apprentice of the Year at college!"

> WHAT IT MEANS TO BE AN AMBASSADOR…

"My role lets me share my experiences with others so they can learn themselves. At the beginning, pushing a bit of 22mm pipe into a 22mm fitting was really difficult. Most men wouldn’t even think twice because they’re older and stronger.

"Being an ambassador has given me a chance to talk about using these products not only as a woman, but also as an apprentice just starting out".

“If you’re an apprentice or final-year student, apply now!”

> YOUR JOURNEY COULD START HERE, TOO.

If you’re an apprentice or final-year student and you’d like to represent the trade, gain real industry experience, and inspire others along the way, apply now!

Applications for the 2026 Ambassador Scheme are now open. Ambassadors will be announced at InstallerSHOW 2026.

SCAN HERE

Apply now by scanning the QR Code.

BECOME A POLYPLUMB®️ ENHANCED AMBASSADOR

Polypipe Building Products is committed to supporting the next generation of plumbing and heating professionals through its PolyPlumb® Enhanced Ambassador Scheme.

The scheme is open to apprentices and final-year students enrolled on a plumbing and heating course. Each year, two ambassadors are selected to represent Polypipe Building Products, gaining industry insight, recognition, and career-boosting support.

“Applications are now open for 2026!”

> AMBASSADORS RECEIVE:

▸ £1,000 worth of PolyPlumb® Enhanced products

▸ A full set of tools and a toolbox

▸ Branded workwear and clothing

▸ Tool insurance

▸ Technical support from Polypipe’s expert team

Winners are chosen following a rigorous selection process by a panel of industry experts. The scheme is named after PolyPlumb® Enhanced - Polypipe’s advanced, high-performance push-fit system - and reflects the brand’s ongoing commitment to quality, reliability, and supporting skilled tradespeople from day one.

> PASSION FOR THE TRADE

If you’re passionate about the trade, want to grow your confidence, and would love the opportunity to become an industry role model, this is your chance.

Applications are now open. Ambassadors will be announced at InstallerSHOW 2026.

SCAN HERE

Apply now by scanning the QR Code.

CIRCULATOR PUMPS

NEW GO RANGE

Designed for both stand-alone and integrated domestic circulator pump installations and replacements, the new GO range delivers enhanced comfort and energy savings for residents. For installers, it simplifies commissioning and takes the guesswork out of achieving an efficient system on external installs and speeds up internal and external pump replacements.

> GRUNDFOS GO APP

The Grundfos GO app goes beyond recommending a suitable pump replacement. It replicates the performance profile of older boiler pumps — especially UPM3/4 models — which often have externally controlled settings not visible or adjustable from the pump head. If you’re replacing a pump from a boiler post-2015, the ALPHA2 GO paired with the GO app is a game-changer

As well as the replacement feature, when installing the ALPHA2 GO externally, the app can ensure the correct system flow rate to maintain ΔT optimisation, calculate the system head loss and ensures the correct bypass valve setting, all of which are crucial for system efficiency and comfort, leading to greater savings for the consumer.

GO RANGE

FAST REPLACEMENTS WITH JUST TWO PUMPS ON THE VAN

The game changing design of the new GO range makes it possible for you to carry just two circulator pump variants and an FCI signal adapter in your van. With these you’re ready to replace almost 70% of integrated Grundfos circulator pumps FIRST TIME and the majority of standalone circulator pumps — no waiting for spare parts, no overstocking and no selection or sizing problems.

Read more grundfos.uk/alpha-go

YOUR GO RANGE MUST HAVES :

> UPS4 GO 25-65 130

▸ Replaces most integrated UPS circulator pumps pre – 2015, enabled by the Grundfos GO app

▸ Ideal for straightforward, no-fuss replacements of older external pumps

▸ 5-year warranty

> FCI SIGNAL ADAPTER

▸ Required in approximately 30% of UPM3/4 replacements

> ALPHA2 GO 25-75 130

to learn more about Grundfos GO. Product code: 93074268 Product

▸ Replaces most integrated UPM3/UPM4 circulator pumps, enabled by the Grundfos GO app

▸ Replaces the majority of standalone circulator pumps post-2015

▸ Guided Setup for accurate commissioning, it connects directly to the Grundfos GO app via Bluetooth

▸ The ideal choice for maximum energy savings and comfort when installed externally

▸ 5-year warranty

> ACCURATE COMMISSIONING WITH GUIDED SETUP

With the Guided Setup feature in the Grundfos GO app, you can commission ALPHA2 GO installations quickly and accurately using the calculated set point feature, no matter if it’s a replacement or a new install.

▸ Configure the right control mode and setpoint

▸ Optimise system performance

▸ Achieve greater comfort and energy efficiency for every home

> FEWER PUMPS. MORE POSSIBILITIES

By combining the strengths of the old UPS3, ALPHA1, and ALPHA3 into just two future-ready models, the GO range simplifies selection, streamlines van stock, and fully replaces all previous versions . All you need is just two pumps on the van.

> BUILT TO PERFORM ACROSS ALL DOMESTIC HEATING NEEDS

The GO range is designed to deliver highly efficient performance in domestic heating applications. With low energy consumption, near silent operation and robust temperature tolerance, each model is built for reliable operation, whether in everyday use or for more demanding environments.

*Depending on variant

Key features and benefits

Easy replacement of integrated UPM3/4 circulator pumps

Improved AUTOADAPT for radiators and underfloor heating

Guided Setup for accurate commissioning

Easy replacement of integrated UPS circulator pumps

Easy replacement of stand-alone circulator pumps

Dry-run protection, robust startup, pump venting

CIRCULATOR PUMPS - WORD JUMBLE

After reading this section, see if you can unscramble these key words and phrases about circulator pumps.

A. IRCATCOULR

B. OG ANRGE

C. OFSDUGRN

D. INGCMISOMSION

E. PHAAL2 OG

F. SPPMU

G. FWLO TERA

H. HETA SLOS

I. FIC SINALG AERDAPT

J. YERGEN SINAVG

COMPLIANCE

NAVIGATING REGULATION

4 COMPLIANCE

Regulation 4 plays an important role in ensuring the safety and quality of plumbing systems. Here's what you need to know about staying compliant.

The Water Supply (Water Fittings) Regulations 1999, set out the design, maintenance and operating standards required of plumbing systems in all types of premises to protect public health and safeguard supplies by preventing:

▸ Waste

▸ Misuse

▸ Undue Consumption

▸ Contamination

> WHAT IS REGULATION 4?

Regulation 4 sits within these water regulations and specifies requirements for water fittings installed within the water supply inside the boundary of a property. It details the specific requirements for wholesome water fittings, as they must be of an appropriate quality and suited to their intended use.

> LEGALITY & RESPONSIBILITY –WHO IS ACCOUNTABLE?

In the UK, all systems connected to drinking water are required by law to be installed using items that abide with water regulations, specifically Regulation 4. Failure to adhere to the requirements could result in legal repercussions for the installer.

According to the regulations, the responsibility of compliance when installing plumbing fixtures, water fittings, and appliances is the legal obligation of all users, owners, occupiers and installers. Water companies are responsible for ensuring compliance by inspecting installations and enforcing the legislation.

> UK APPROVAL SCHEMES – HOW CAN COMPLIANCE BE ENSURED?

To meet Regulation 4 requirements, there are three main certification schemes in the UK which play a pivotal role in verifying compliance and ensure that water-related products and materials meet public health and safety standards. These are:

▸ WRAS

▸ NSF

▸ KIWA

> COMPARING CERTIFICATION BODIES – ARE THERE ANY DIFFERENCES?

WRAS

WRAS helps protect public health by preventing contamination of public water supplies and promoting the efficient use of water. This scheme is highly recognised among installers, manufacturers and specifiers, having been a prominent certification scheme for many decades. However, WRAS is purely a certification scheme, and they do not offer a service to test or verify products, instead they independently validate and review.

In comparison, both KIWA and NSF are classified as functional UKAS test houses.

NSF

NSF Reg 4 covers a wide range of mechanical products that come into contact with drinking water, such as valves, backflow prevention devices, taps, mixers, showers and many more. It also certifies non-metallic products such as rubbers, coatings, resins and sealants and offering an equivalent certification scheme to WRAS.

KIWA Reg 4 certification is aimed at manufacturers and distributors of sanitary and plumbing products and components intended for installation in the UK. Recently adding BS 6920 testing to their scope of accreditation, they offer an equivalent certification scheme to WRAS.

Certification from any of these bodies provides manufacturers, specifiers and installers with assurance that the products they make, specify and install comply with regulatory requirements and adhere to industry best practices. This enhances consumer confidence and trust.

“Each certification scheme provides a searchable database of approved products”

> FINDING APPROVED PRODUCTS - HOW TO ENSURE AN INSTALLATION IS COMPLIANT?

Each certification scheme provides a searchable database of approved products. Specifiers, installers and end users can search these databases to find approved products. These can be narrowed down or searched using keywords, materials, testing specifications, or product groups.

The database includes important specifications like maximum working pressures and temperatures, as well as a scope and description of the product. Markings that are present on the valve, which is most significant when identifying a valve of fitting on site, are also detailed in the database, as well as a list of the models covered on the approval.

Certified products can also be identified by having approved product logos from the certification scheme on their product packaging, product page on the manufacturer’s website, or in product literature.

As a responsible manufacturer, Altecnic is proud to have a range of relevant products approved by WRAS, NSF and KIWA.

SCAN HERE

to view our full range of approved products.

THE ENERGY SAVING SUPERHERO?

With energy bills on the rise, it is important for homeowners to install components to their systems that save energy and reduce costs. The Altecnic Ecocal® TRV range offers this solution.

> DESIGN AND INSTALLATION FEATURES

> WHAT SETS ECOCAL® TRV APART?

The Ecocal® TRV range is TELL (Thermostatic Efficiency Labelling) rated ‘I’, meaning they meet the minimum requirements in line with EN 215 (influence of water temperature, hysteresis, response time and influence of differential pressure). This helps to reassure consumers that by installing an Ecocal® TRV, they are going to be making their heating system more efficient than if they installed a standard radiator valve.

Available in 15mm, 10mm and 8mm versions, these TRVs have been manufactured for both retrofit and new installations, designed with a serrated sliding tailpiece to prevent alterations to pipework during installation.

The models have a reversible body for either vertical or horizontal fit and are suitable for use on either flow or return pipework, providing the installer with ultimate flexibility. Thanks to their positive off position, they even allow for radiators to be removed without needing to be drained.

So, the Ecocal® range of TRVs provide both energy saving for the consumer and make installation and maintenance easier. We think that is pretty heroic!

For further information visit: www.altecnic.co.uk

FLEXIBLE PLUMBING

PLASTIC PUSH-FIT THE MODERN SOLUTION TO HOT & COLD WATER SUPPLY

Plastic push-fit plumbing systems for hot and cold water services were developed by Hep²O here in the UK during the late 1970s.

Subsequent years have seen them steadily increase in popularity amongst professional plumbers and installers – largely as a result of a growth in awareness of the obvious benefits they offer.

Plastic plumbing technology started to be taken seriously in the 1990s when availability became more widespread. A significant boost resulted from the uptake in underfloor heating systems which mainly utilise plastic pipework. Another important development in explaining the increased interest in plastic piping was the huge take-up of manufactured joists and I-beams for intermediate floors. In fact, it has been suggested that when it comes to fitting pipework through an I-beam floor, using plastic is around 15 times faster than using rigid metal!

> THE PRINCIPLE OF PUSH-FIT FITTINGS

A number of different manufacturers’ systems are now available but they all share a similar operating principle: The pipe is cut to length with an appropriate pipe cutter and a pipe sleeve is inserted into the pipe end. This is an essential part of the technology as it keeps the pipe end rigid and circular. The pipe is

Hep2O Polybutylene pipe comes off the coil straight. (Pictured here with less flexible PEX pipe)

then pushed into the fitting, passing through a metal grab-ring and an O-ring. The grab-ring secures the pipe and prevents it ‘blowing out’ under pressure and the O-ring provides the leak-proof seal – and of course modern plastic fittings are equally effective when joining either copper or plastic pipe.

Subsequent demounting is achieved by releasing the grab-ring and withdrawing the pipe.

A series of E-learning courses, online calculation tools, How-to videos and installation guides are some of the many ways Hep2O can provide support for students and apprentices.

Plus, with a rating of 9 out of 10 for quality and a 50-year guarantee, it’s no wonder installers can feel confident of doing a great job every time with Hep2O.

For added assurance, Hep2O also features In4Sure™️ secure jointing technology for a perfect push-fit. It’s compatible with copper and the coiled pipe stays flat, which makes every job quick and easy, but don’t take our word for it, try it yourself and request your free test pack now from: www.hep2o.co.uk

WAVIN HEP 2 O KEYLESS

The original push-fit system now has a keyless option.

Developed with plumbers for a quick, easy and reliable installation. No demounting key required, just a simple and secure 2-stage twist and push mechanism. It features a smaller, streamlined design and comes straight out of the bag in a locked position for a speedier fit.

FOLLOW THESE STEPS TO ENSURE A SECURE CONNECTION:

> STEP 1

CUT the pipe squarely at one of the ‘^’ marks using recommended pipe cutters and ensure the pipe end is free from burrs.

> STEP 2

INSERT a Hep2O SmartSleeve™️ pipe support sleeve into the pipe end.

INSERT

> STEP 3

PUSH the pipe firmly into the fitting.

> STEP 4

TWIST to ‘feel the rumble’ of Hep2O’s unique In4Sure™️ joint recognition technology.

> STEP 5

TUG BACK on the pipe to ensure the grab-ring engages correctly and prevents the pipe withdrawing.

TUG BACK

JOINING COPPER PIPE TO HEP2O FITTINGS

Hep2O fittings have been designed to form reliable joints with metric copper pipe that conforms to BS EN 1057 – R250 – follow these simple steps.

STEP 1

MEASURE the pipe, allowing sufficient length for insertion into the fitting, and mark with a pencil.

STEP 2

CUT the copper pipe with a wheelcutter.

STEP 3

CAREFULLY INSPECT the pipe ends for burrs or swarf.

STEP 4

PUSH the pipe firmly into the fitting.

STEP 5

TUG BACK on the pipe to ensure the grab-ring engages correctly and the pipe is secure.

FOR PROFESSIONAL USERS

Hep²O is the UK’s premier flexible push-fit plastic plumbing system for domestic hot and cold water supply, including potable water and central heating.

The Hep²O system is designed solely for professional users and is currently the most widely specified system in use here in the UK.

> THE SYSTEM

The system comprises flexible plastic ‘straight coil’ polybutylene pipework connected to fittings that incorporate an integral push-fit mechanism, making jointing quick and simple. And now offers 2 systems.

Unlike other similar types of coiled plastic pipe, Hep²O pipe utilises ‘straight coil’ technology, which means the pipe does not return to its coiled state when uncoiled from the SmartPackTM dispensers.

Instead, it remains straight but with no loss of flexibility, which makes it much easier to handle and ‘cable’ into position.

The result is a lot fewer joints and a significantly faster, safer and more cost-effective installation when compared to rigid plumbing pipe systems, such as copper.

For a series of ‘how to’ installation videos, scan this QR code.

FOOTWEAR

TAKING YOUR FIRST STEPS SAFELY ONSITE

When you’re starting out in a trade, you might ask, “What tools will I need?” The most important one could be your safety footwear.

You’ll be on your feet all day, working on construction sites with uneven ground and potential hazards around you. Comfortable footwear with the right safety features is essential for any professional tradesperson.

> SAFETY FIRST

Not all safety footwear is the same. It’s not only about having a built-in safety toe cap. There are many protective design features to consider when choosing your boots. To help you, we’ve outlined a few things to look out for.

The safety footwear certification standard is EN ISO 20345:2022. Within this, different protection classes specify which features are included as standard.

“Comfortable footwear with the right safety features is essential for any professional plumber”

> SAFETY TOE CAPS

These can be either metal or a lighter-weight composite material.

> OUTSOLE SLIP RESISTANCE

▸ SB has been tested on a wet surface on ceramic tile.

▸ SR has been more robustly tested on a glycerine solution on a ceramic tile or steel.

> ELECTRICAL RESISTANCE

There are four types of protective footwear designed to either minimise the effect of static charge within the worker’s body or protect against live electrical circuits: conductive, antistatic, electrically insulating, and electrostatic discharge (ESD).

> ENERGY ABSORPTION HEEL

A shock-absorbing feature to reduce the impact on your lower limbs from walking, standing, and accidental impacts –minimising fatigue and preventing injuries.

> PUNCTURE RESISTANCE

A plate of steel or composite material embedded in the sole prevents sharp objects from penetrating the sole and injuring the wearer.

▸ P indicates a steel plate.

▸ PL and PS are non-metal plates. PL has been tested against nails with a 4.5mm diameter; PS has been tested with a nail of 3mm in diameter.

> WATER PENETRATION AND WATERPROOFING

▸ WPA indicates the boot upper can resist water but may allow some penetration and absorption, which helps with breathability.

▸ WR indicates the boot is fully waterproof.

> OTHER COMMON CODED SAFETY FEATURES

▸ HRO: Outsole resistant to high heat up to 300°C

▸ CI: Insulation against cold

▸ FO: Outsole resistant to fuel and oils to prevent slips

▸ CR: Cut-resistant upper

▸ HI: Heat insulation of sole

▸ AN: Ankle protection

▸ LG: Ladder grip – outsole has a specific design to grip a ladder rung

▸ SC: Scuff cap, abrasion tested to prove the cap is effective and not just a design feature

▸ M: Metatarsal protection against items being dropped or rolled onto the foot

TOP TIPS FOR SELECTING SAFETY BOOTS & TRAINERS

> WHEN CHOOSING YOUR SAFETY FOOTWEAR, ASK YOURSELF:

▸ Working outdoors? → Choose waterproof.

▸ Slippery surfaces like mud or oils?

→ Choose SR, not SB.

▸ Walking a lot? → Look for the energy absorption heel code (E).

▸ Feel the cold? → Look for the CI cold insulation code.

▸ Taking boots on and off frequently?

→ Consider a side zip for quick on/off.

▸ Going up and down ladders? → Look for the LG ladder grip code.

“When trying boots on, take thicker work socks so you can get a better idea of the fit”

> TOP TIPS WHEN TRYING ON BOOTS

▸ Always try a few different sizes – remember there’s a toe cap inside, and you need to give your toes room, so you may want to go up a size.

▸ When trying boots on, take thicker work socks so you can get a better idea of the fit.

▸ Walk around in the boots. Do they flex well? Are they comfortable?

▸ Are they easy to get on and off quickly if needed?

Good luck taking your first step towards becoming a professional plumber with comfortable and protective footwear!

SAFETY TRAINERSWITH SNEAKER STYLE

These safety trainers from CAT show that you can have all the protection you need, combined with sneaker-style comfort.

> CHARGE S3 HRO FO SR

▸ Flexible and lightweight nonmetallic

▸ Water resistant, ESD

▸ Mesh lining for breathability and comfort

▸ Composite fibreglass toe

▸ Removable PU foam footbed

▸ CAT™️ SRX best-in-class SR slip-resistant rubber outsole

▸ Fuel- and oil-resistant outsole

▸ Heat resistant outsole to 300°C

> ACCELERATE S3 HRO FO SR

▸ Flexible and lightweight nonmetallic

▸ Water resistant, ESD

▸ Composite fibreglass toe

▸ Mesh lining for breathability and comfort

▸ Removable PU foam footbed

▸ CAT™️ SRX best-in-class SR slip-resistant rubber outsole

▸ Energy absorption heel

▸ Fuel- and oil-resistant outsole

▸ Antistatic to prevent the buildup of static electricity

▸ Heat resistant outsole to 300°C

“CAT safety shoes – tough, reliable and built for all-day comfort at work”

> CHARGE HIKER S3 HRO FO SR

All the same great features as the Charge trainer, but in a higher-ankle hiker style boot.

> ELMORE LOW S1P HRO SR

▸ Lightweight, non-leather

▸ Anti-scuff toe and heel protection

▸ Cushioned collar and tongue for comfort

▸ 200 Joules steel toe cap

▸ Contoured, removable PU footbed

▸ Anti-penetration non-metallic midsole – min. 1100N

▸ Energy absorption heel

▸ Durable, excellent slip-resistant cemented EVA/rubber outsole

▸ Fuel- and oil-resistant outsole

▸ Antistatic

> ELMORE LADIES S1P HRO SR

With all the same features as the men’s version.

All the same features as the trainer version, but in a safety hiker style. SCAN HERE to claim your 20% off code

> ELMORE MID S1P HRO SR

HEATING APPLIANCES

HEAT IT UP!

Whether you’re preparing for your first installation or brushing up on your skills, understanding how to fit gas boilers and air-to-water heat pumps is a key part of the trade.

This guide covers the key steps, top tips, and things to watch out for on site.

> GAS BOILERS: THE CLASSIC CHOICE

Gas boilers are still a staple in UK homes. They’re reliable, efficient, and familiar. But don’t let that fool you - installing one takes precision and know-how.

> KEY STEPS

▸ SITE SURVEY: Check flue position, gas supply, and water pressure.

▸ SYSTEM DRAIN DOWN: Always drain the old system safely.

▸ MOUNTING & CONNECTIONS: Secure the boiler, connect gas, water, and electrics.

▸ COMMISSIONING: Test for leaks, set controls, and register the install.

> TOP TIPS

1 Use a gas analyser to check combustion levels - don’t guess!

2 Check condensate pipe routing - no one wants a frozen pipe in winter.

3 Label everything clearly - future engineers will thank you.

> WATCH OUT

▸ Gas Safe certification is a must. No shortcuts.

▸ Always follow manufacturer instructionseach boiler has slight differences.

“A

Gas Safe certificate is a must”

The widest boiler range in the UK VITODENS

For every budget and every application, discover the VITODENS range today

+ Combi, storage combi, system and heat only models

+ Stainless steel heat exchanger

+ Up to 12 years boiler warranty as standard*

+ German engineered quality

+ Comprehensive pre-sales and post-sales support

+ VPlus loyalty programme rewards

*when registered via VPlus

> AIR-TO-WATER HEAT PUMPS: THE FUTURE IS NOW

Heat pumps are booming thanks to the push for low-carbon heating. They work by extracting heat from the air and transferring it into water for heating and hot water.

> HOW THEY WORK

▸ OUTDOOR UNIT: Pulls heat from the air.

▸ INDOOR CYLINDER: Stores hot water.

▸ CONTROLS: Manage temperature and efficiency.

> INSTALLATION BASICS

▸ POSITIONING: Outdoor unit needs airflow and clearance.

▸ PIPEWORK: Insulate well - heat loss is the enemy.

▸ ELECTRICS: Dedicated supply, often with backup immersion.

▸ COMMISSIONING: Pressure test and set controls.

> TOP TIPS

1. Plan the layout - short pipe runs = better efficiency.

2. Use flexible hoses for vibration control.

3. Educate the homeowner - heat pumps work differently than boilers.

> WATCH OUT

▸ Don’t oversize the unit - bigger isn’t always better.

▸ Avoid placing the outdoor unit near bedrooms - noise matters!

“Always follow manufacturer instructionseach boiler has slight differences”

> SMART ADVICE FOR STUDENTS

1. LEARN THE LINGO

▸ SCOP: Seasonal Coefficient of Performance (efficiency rating).

▸ MODULATION: How boilers adjust output.

▸ GLYCOL: Antifreeze for heat pumps.

2. BUILD YOUR TOOLKIT

▸ Gas analyser

▸ Pipe bender

▸ Multimeter

▸ Manometer

▸ Heat pump commissioning kit

3. ASK QUESTIONS

▸ Why is this boiler model chosen?

▸ What’s the heat loss calculation?

▸ How does the control system work?

4. YOUR MISSION

▸ Stay curious

▸ Get hands-on

▸ Learn from every install

Heating systems are evolving fast. Gas boilers are still vital, but heat pumps are the future. Master both, and you’ll be in demand for years to come. Whether you're fitting a combi boiler or wiring up a heat pump, remember: you’re not just installing kit - you’re building comfort, efficiency, and sustainability into people’s homes.

SCAN HERE

for more information about Viessmann’s products

FUTURE-PROOF YOUR SKILLS

Viessmann’s Vitodens boilers and Vitocal heat pumps are the tech-forward tools every heating and plumbing learner should know.

“Learn heat pump basics now - demand is booming with the UK’s net-zero goals!”

> VITODENS BOILERS – SMART, SLEEK, RELIABLE

▸ COMPACT DESIGN - perfect for tight spaces.

▸ MODULATION UP TO 1:10 - super efficient, saves energy.

▸ BUILT-IN WI-FI - connect to ViCare app for remote control.

▸ STAINLESS STEEL HEAT EXCHANGER - durable and corrosion-resistant.

> TOP TIP

Use the ViGuide app to monitor performance and reduce callouts!

> VITOCAL HEAT PUMPS –ECO-FRIENDLY & POWERFUL

▸ LOW CARBON HEATING - ideal for future regulations.

▸ QUIET OPERATION - perfect for residential installs.

▸ SMART GRID READY - works with solar and battery systems.

▸ FLEXIBLE INSTALLATION - indoor/ outdoor options.

Whether it’s high-efficiency gas or renewable heat, Viessmann gives you the tools to impress customers and future-proof your career.

SCAN HERE

for more information about Viessmann’s products

HYBRID SYSTEMS

WHAT IS A HYBRID HEAT PUMP?

The way we heat homes is changing fast - hybrid systems are set to play a key role. So, what is a hybrid heat pump?

> SIMPLE BREAKDOWN:

▸ It’s a system that combines an air source heat pump with a boiler.

▸ The heat pump does the heavy lifting when conditions are right (cheap + eco).

▸ The boiler kicks in only when needed (really cold days or big hot water demand).

▸ The switch between them is automatic.

> THAT MEANS:

▸ Customers save money.

▸ Homes cut carbon.

▸ Engineers (like you) stay relevant in the transition.

“Customers

love being able to control heating from their phone. Show them how, and you’ll look like a genius!”

HOW TO CHOOSE THE BEST HYBRID HEAT PUMP

> HERE’S THE REAL CHECKLIST YOU NEED.

1

EASE

OF INSTALLATION

▸ Learn fastest with straightforward systems.

▸ Less complexity = less chance of mistakes.

> TOP TIP:

Ask yourself, “Can I picture installing this in a real home?” If it feels like rocket science, it’s probably not the right choice.

COMPATIBILITY

▸ The best hybrids work with existing boilers.

▸ No need to replace the entire heating system.

> REMEMBER:

Customers don’t want massive disruption. Hybrids should fit into their lives, not turn the home into a building site.

4 2 5 3

EFFICIENCY GAINS

▸ The point of a hybrid is saving energy.

▸ Look for models that automatically switch between heat pump and boiler.

> PRO TIP:

When explaining to customers, talk money first (“This will lower your bills”), then eco-benefits (“…and it’ll cut your carbon footprint too”).

CUSTOMER-FRIENDLY CONTROLS

▸ Complicated controls = frustrated customers.

▸ Simple displays + smart connectivity = less hand-holding after the install.

> PRO TIP:

Customers love being able to control heating from their phone. Show them how, and you’ll look like a genius.

RELIABILITY

▸ A good hybrid isn’t just efficient, it’s tough.

▸ Reliability builds your reputation too.

> HOW TO TALK HYBRIDS WITH CUSTOMERS:

One of the best skills you can develop as an apprentice is explaining tech in simple terms.

> HERE’S HOW TO PITCH HYBRIDS:

▸ “It’ll cut your bills by using free energy from the air whenever possible.”

▸ “On cold days, the boiler kicks in, so you’ll never be left without heating.”

▸ “It’s the best way to go green without replacing your whole system.”

▸ “With Intergas, it’s all automatic, you don’t need to do a thing.”

> PRO TIP:

Keep it simple. Avoid jargon. Customers care about comfort, cost, and reliability.

> QUICKFIRE TIPS

Here’s your rapid-fire checklist for hybrids:

▸ Look for ease of install.

▸ Choose systems that integrate with boilers.

▸ Make sure they switch automatically between pump and boiler.

▸ Pick products with simple servicing.

▸ Stick with brands offering training & support.

▸ Focus on customer-friendly controls.

At Intergas Heating, we’ve designed hybrids that are easy to install, simple to maintain, and ready for the next generation of heating engineers.

> THIS IS YOUR MOMENT

The heating and plumbing industry is changing, and you’re at the start of your career. Every choice you make now shapes the future.

Choosing to learn and install Intergas Hybrid Heat Pumps means:

▸ You get ahead of the curve.

▸ You build trust with customers.

▸ You grow confidence with modern systems.

▸ You secure your low-carbon future.

“Choose Intergas. Learn hybrids. Lead the future”

SCAN HERE for more information about Intergas Heating Solutions

INNOVATION MEETS RELIABILITY

For over 50 years, we’ve been designing boilers that combine efficiency with durability.

> HEAT ECHANGERS

Our range of combi, system, and openvent boilers all use our unique two-in-one aluminium heat exchanger. That means:

▸ Less energy loss

▸ Lower running costs

▸ Easier maintenance (just four moving parts)

Fewer components = fewer breakdowns. Homeowners get peace of mind. Installers get confidence in every job.

> LEADING THE WAY IN GREENER HEATING

As demand for sustainable solutions grows, Intergas is pushing forward with our hybrid heating system. By pairing a high-efficiency boiler with an air-source heat pump, we’ve created a smart system that automatically picks the most efficient energy source.

▸ On colder days: the boiler steps up for reliable warmth.

▸ On milder days: the heat pump takes the lead, cutting bills and carbon emissions.

“Fewer components = fewer breakdowns”

> READY FOR TODAY - AND TOMORROW

Our boilers and hybrid solutions make the shift towards low-carbon living seamless, without sacrificing comfort. Backed by extended warranties, expert support, and

“Homeowners get peace of mind. Installers get confidence in every job”

INDUSTRY SPECIALISTS

WHY WORKING WITH TRUSTED BRANDS MATTERS

In the world of plumbing, heating, and renewable energy, working with reputable companies is essential.

Choosing to work with a trusted name in the industry can make a significant difference in the quality of your projects and in maintaining your professional reputation. Reputable brands can support you right at the start of your career, providing the tools, knowledge, and backing you need to excel.

> CORGI SERVICES - ELEVATING STANDARDS AND EXPERTISE

For over 50 years, CORGI Services has been a cornerstone of safety and compliance within the heating, plumbing, and renewables industries.

Our commitment to upholding the highest standards ensures that tradespeople, homeowners, and businesses can operate with confidence.

> STAYING CURRENT WITH SAFETY AND RENEWABLE ENERGY

In today’s rapidly evolving energy landscape, it’s crucial to stay informed about traditional safety protocols and advancements in renewable energy solutions, such as solar heating and heat pumps. By understanding the latest regulations and adapting to new trends, tradespeople can contribute to a safer, more efficient future.

> KEY FOCUS AREAS

▸ Safety and Compliance:

Ensuring that all aspects of plumbing and heating meet industry regulations.

▸ Renewable Energy:

Supporting tradespeople to stay ahead of emerging technologies like solar heating and heat pumps.

▸ Continuous Education:

Offering training to master gas safety and stay compliant with regulations such as electrical, asbestos, and fire safety.

At CORGI, we provide comprehensive support through our family of services, ensuring you have access to the expertise and resources needed to succeed.

“Reputable brands can support you right at the start of your career”

THE CORGI FAMILY OF PRODUCTS AND SERVICES

CORGI offers a range of specialist products and services to meet the needs of the plumbing and heating industry, each designed to elevate safety, quality, and efficiency. Here’s an overview of the key members of the CORGI family:

> CORGI CONTROLS

With over 40 years’ experience, CORGI Controls specialises in the manufacture and distribution of heating products. Their range of heating controls is designed for ease of installation, backed by one of the UK’s leading manufacturers.

> CORGI TECHNICAL SERVICES

Operating in the gas industry for more than four decades, CORGI Technical Services works with the government, manufacturers, and industry experts to improve gas safety in the UK. Their highly experienced team provides total gas safety solutions.

> CORGI DIRECT

Supporting professional tradespeople for many years, CORGI Direct supplies Gas Safe licensed forms and labels, along with tools and workwear. They also partner with City and Guilds to provide students with CORGI technical manuals for gas engineering courses.

“Trust CORGI to deliver the highest standards in safety, quality, and innovation”

> CORGI TRADE

CORGI Trade connects homeowners with trusted local professionals while helping installers grow their business. With the CORGI Approved badge—proof of being vetted, insured, and qualified—installers stand out to ready-tohire customers, gain genuine job requests (no cold leads), and benefit from exclusive trade support and supplier partnerships.

> CORGI HOMEHEAT

Specialising in the installation and servicing of home heating systems, including boilers and central heating, CORGI HomeHeat aims to provide efficient and environmentally friendly heating solutions to homeowners.

> CORGI HOMEPLAN

A home maintenance plan service offering coverage for boiler repairs, plumbing, electrical services, and home emergencies. CORGI HomePlan provides peace of mind with reliable home services.

> CORGI VANS

A vehicle leasing service catering specifically to tradespeople, offering a wide range of commercial vans. CORGI Vans negotiates special deals with manufacturers to bring the best selection at competitive prices.

> CORGI SKILLS

CORGI Skills is a trusted national network of approved training providers, offering industryrecognised courses in gas, electrical, and renewable energy. Every centre meets strict CORGI standards, ensuring professionalism, safety, and quality. From gas and electrics to heat pumps, solar, EV charging, and retrofit, CORGI Skills helps new entrants and experienced installers gain essential qualifications and build long-term careers— backed by the trusted CORGI legacy.

WHY CHOOSE CORGI?

By working with CORGI, you’ll benefit from decades of experience and a trusted reputation across multiple sectors within the heating, plumbing, and renewables industries. Whether it’s gas safety, renewable energy, or vehicle leasing, CORGI is dedicated to supporting tradespeople at every stage of their professional journey.

Let CORGI help you maintain the highest standards of safety, quality, and innovation in your work.

“CORGI is a brand that the trades and public have come to know and trust”

SCAN HERE

For more information about how CORGI can help you.

LUBRICANTS, GREASES & CLEANERS

WD-40 SPECIALIST ® PRODUCTS

A FORMULA FOR TRUST!

As an apprentice or newly qualified plumber - or any professional tradesperson for that matter - your formative years will be spent learning the skills and techniques that will shape your career.

> THE TOOLS OF THE TRADE

Developing a reputation for quality, long-lasting repairs can help build trust with both clients and supervisors. Whether you're fixing leaks under sinks or mastering the ins and outs of heating systems, every task demands precision, efficiency, and the right tools.

While much of the focus might be on wrenches, pipe benders and screwdrivers, there’s another key tool that’s often overlooked but can make a significant difference, especially when time is of the essence. We are, of course, referring to WD-40 Specialist® products.

“Nothing's

worse for a tradesperson than a tool that lets them down in the middle of a job”

> INTRODUCING WD-40 SPECIALIST®

WD-40® is a brand that needs little introduction. Their iconic Multi-Use Product is renowned for its versatility in lubricating, protecting, and displacing water and moisture. However, their Specialist range offers seven products specifically developed for professionals and industrial use: White Lithium Grease, Spray Grease, Silicone, Contact Cleaner, Penetrant, Degreaser, and Cutting Oil.

> TACKLING STUBBORN FITTINGS

Whether faced with threading pipes or removing fixtures for access, friction can be a big enemy. Rusty screws or tight fittings can slow down a repair job. In the worstcase scenario, a broken bolt can bring the entire process to a halt. This is where WD-40 Specialist Penetrant proves invaluable. With its extremely low surface tension, it cuts through rust, seams, and tightly bonded threads, allowing it to easily saturate and lubricate - freeing up the problem effortlessly.

> PRECISION IN ELECTRICAL WORK

For any electrical tasks, such as working on circuit boards or thermostats, WD-40 Specialist Contact Cleaner is essential. This fast-drying, non-conductive spray is suitable for even the most delicate electrical components, switches, and connections. It quickly removes dirt, dust, condensation, and flux residue, ensuring smooth electrical performance.

> OVERCOMING CORROSION IN PLUMBING

In plumbing, especially in older buildings, corroded pipe fittings can present challenges. A quick spray of Penetrant can break the bond caused by years of rust and corrosion build-up, making disassembly much easier.

> PRECISION APPLICATION WITH SMART STRAW

All Specialist products come with the WD-40 Smart Straw® applicator, giving you two ways to get the job done. Flip the straw up to precisely target hard-to-reach areas, or flip it down for a wider spray to cover larger surfaces.

> HEAVY-DUTY PROTECTION

WD-40 Specialist products offer added protection during installations, services, or repairs, ensuring that your work stands the test of time.

▸ Specialist White Lithium Grease provides robust protection for heavyduty, metal-to-metal applications. This thick, water-resistant formula sticks securely to surfaces, delivering long-lasting lubrication.

▸ Specialist Spray Grease offers a non-drip formula, providing long-lasting lubrication and corrosion protection on all metals, including vertical surfaces. It combines the classic WD-40 MultiUse Product base with enhanced adhesion properties, making it highly water-resistant.

▸ Specialist Silicone is a highperforming silicone spray lubricant ideal for high-pressure equipment. It's perfect for rubber parts like pipes and plumbing fittings, repelling dirt, oil, and general grime to keep parts clean and functioning longer.

▸ Specialist Cutting Oil is designed to vastly improve the performance and extend the life of all cutting and drilling tools. Whether cutting through wood, stainless steel, or titanium, it prevents pitting, metal seizures, and reduces heat damage caused by friction.

> SMART HEATING SYSTEMSA SMARTER APPROACH

More homeowners are turning to advanced technology to micro-manage their heating, especially with the ever-rising and unpredictable energy prices. Smart heating systems allow owners to precisely control their heating, particularly when paired with electronic temperature control valves. Being able to adjust the temperature of each room from your smart device is undoubtedly the future of heating management.

While these systems are often marketed as simple to install, it’s always advisable to consult a professional.

Swapping the individual radiator units is made easier with the help of WD-40 Specialist® White Lithium Grease which ensures that the essential 'pin-like' plunger in the valve moves freely.

> TO REPLACE THE VALVE:

1 2 3 4

Unscrew the cap covering the valve.

Spray a dab of White Lithium Grease onto the plunger.

Depress the ‘pin’ several times.

Replace the cap with the correct adapter provided, then screw the replacement valve head into place.

> CONCLUSION: TRUST IN THE RIGHT TOOLS

WD-40 Specialist® products offer reliability, precision, and protection, making them indispensable in a tradesperson's toolkit. Whether you're tackling stubborn fittings, delicate electronics, or installing smart heating systems, these products ensure your work is efficient and long-lasting.

“This high performance White Lithium Grease spray provides great protection for heavy-duty, metal-to-metal applications”

MACERATORS

MACERATORS & LIFTING STATIONS

The macerator was pioneered by Saniflo over 60 years ago and introduced into the UK over four decades ago. The range has grown from a single product to over 80 pumps and lifting stations, each designed to discharge waste from situations where gravity can't. Whether it is a domestic or commercial space, an outbuilding, garage, loft or basement, there is always a solution from Saniflo.

TERMINOLOGY

> MACERATOR

Macerator is a pump featuring a cutting blade that grinds up solid waste into a pulp for discharge through small bore pipework to a drain pipe. Macerators generally fit to the back of a toilet pan or behind a wall panel and, dependant on model, can take waste from either a single WC or a combination of WC, basin, bidet and shower depending on the nature of the installation.

> PUMPS

Units that pump grey wastewater from sinks, dishwashers, showers, washing machines, wine coolers, ice machines etc, through small bore pipework.

> LIFTING STATION

Lifting stations are pumps that are used when waste needs to travel upwards – i.e. lifted away. They can be used for grey or black waste and can be specified with either macerator blades or a vortex system. Lifting stations can be floor standing or underground.

CAVEAT: Terminology can vary by manufacturer. Always check the product description and specification when deciding which product to use.

Over 60 years experience

Tight fitting toilets

Basement bliss

40+ range Up to 5 years warranty

Loos into lofts, dishwashers downstairs, bathrooms in basements – they’re all impossibly easy with Saniflo.

Our macerators and pumps open up more opportunities and help you make the most of every space.

> DID YOU KNOW?

1

According to UK Building Regulations, Part G4, macerators may only be used in a dwelling where there is access to a gravity discharging toilet. This is in case there is a power failure to the building, as the macerators will not work and the regulations say that a toilet must still be available.

2

Due to back-flow issues, the UK Water Byelaws dictate that if you have a complete bathroom that needs pumping, including a bath, shower, toilet and wash basin, the bath must be pumped separately using a grey water pump and the toilet, wash basin and shower must be connected separately to a macerator.

WHEN GRAVITY ISN'T AN OPTION

Macerators, pumps and lifting stations are used when the nearest soil stack, drain, water treatment plant or septic tank cannot be reached by gravity. Sometimes access to the mains drains is simply too difficult, complicated or costly and a pump provides the most efficient solution. In general gravity drainage requires black water waste pipes that are a minimum of 100mm diameter installed on a 1 in 40 fall; allowing solids unrestricted flow to a manhole.

If this criteria cannot be met, a pumped solution can enable waste to be discharged through small diameter pipework installed vertically and horizontally to lift waste up and along to the nearest soil stack, drain or waste treatment plant. Today there is a huge choice of products on the market so that every job – whether in a domestic or commercial setting – can be matched to the most effective solution.

“when correctly installed macerators and pumps are no louder than a toilet flushing”

TEN GOLDEN RULES

Follow this simple guide for the perfect Saniflo installation.

Saniflo offer a complete range of pumps and macerators for all applications.

Macerators may only be used in a dwelling where there is access to a gravity discharging WC (Building Regs G4)

ONE SIZE DOESN'T FIT ALL

Saniflo has developed one of the most comprehensive ranges of pumps on the market to ensure there is a solution for every type and size of project.

> RANGE OF PRODUCTS

Saniflo is well known for its range of domestic macerators and grey water pumps that have been helping to add extra facilities in properties up and down the UK since 1979. From the original Saniflo macerator, that enables the connection of a single WC, to the Sanibest which can discharge waste from a WC, basin and shower, there are also models for wall hung sanitaryware and for bathroom furniture installation. Grey water pumps including Sanifloor+, Sanishower+ and Sanivite+ discharge grey water waste from showers and kitchens respectively.

Whilst Saniflo is well known for producing macerators and lifting station for the home, the company also has a comprehensive range of products for light and heavy-duty commercial applications. From discharging the waste from a café or restaurant through to a whole building being redeveloped into apartments, Saniflo commercial pumps and lifting stations can be sited indoors or outdoors depending on the job in hand. Saniflo condensate pumps have been designed to discharge condensate from boilers and aircon systems and the large range of submersible pumps can be installed in a pit if required or used to tackle floodwater. The new range of clear water pumps have been designed for irrigation, water transfer and to boost pressure when required. The addition of this range means that Saniflo has products to move grey, black and clear water to wherever it is required.

Saniflo’s commercial product range includes floor-standing lifting stations for indoors and underground pumps for discreet and quiet installation outdoors.

> FLOOR STANDING LIFTING STATIONS

garden rooms etc. Single and three-phase options, grinder or vortex options.

> UNDERGROUND LIFTING STATIONS

Sanifos pumps can be discreetly installed outside and underground when the customer or the project requires. Models for rainwater, grey water and black water discharge can be specified for projects large and small for an out-of-sight, quiet solution.

Sanicom pumps safely discharge high or low temperature grey water waste from commercial kitchens, laundries etc and offer models with single and dual pumps. Sanicubic lifting stations take waste from multiple small or single buildings, extensions, For more info visit: www.sfasaniflo.co.uk

MACERATORSWORD JUMBLE

Now that you’ve read the Macerators section, see if you can unscramble these key words and phrases.

A. ACMEATORR

B. MPUP

C. TOASTIN LTINGIF

D. GERY RWETA

E. YGAVIRT

F. FSALNIO

G. SILO ASCTK

H. SAOMPANICCT

I. CEARL ATWER

J. UBDINILG RSEG

MERCHANTS

FROM APPRENTICES TO TRADE CHAMPIONS

As a leading trade merchant, Screwfix is committed to championing the people behind the tools. Its annual Top Tradesperson and Trade Apprentice competitions celebrate the very best talent across the UK and Ireland.

KATIE JONES

> 2023 SCREWFIX TRADE APPRENTICE WINNER

Katie Jones, a gas engineer from Burscough and winner of the Screwfix Trade Apprentice in 2023, has travelled the world thanks to her apprenticeship. Katie said:

“I knew that I wanted a practical career, and my plumbing and heating apprenticeship gave me exactly that.

> CHAMPIONING CAREERS IN THE TRADES

With apprenticeships often a key first step to a fulfilling career in the trades, we spoke with three Screwfix ambassadors – each a Top Tradesperson or Trade Apprentice champion – to share their top tips for other apprentices.

“Once I qualified as a gas engineer, I was able to start my own business. Not only that, I was also able to use the qualifications I gained through my apprenticeship to travel to Japan, where I was able to work too. To experience new cultures while working was just unbelievable, and something I’ll always remember. Since returning to the UK, I have also worked hard to grow my social channels, which has allowed me to work on some fun brand partnerships.”

“The key to a rewarding career is unlocking your passion”

DAN O'SHEA

> 2025 SCREWFIX TRADE APPRENTICE WINNER

Winner of the 2025 Screwfix Trade Apprentice, electrician Dan O’Shea from County Longford, Ireland, said:

“Like many people my age, I was encouraged to follow the traditional path and go to university. However, with both my dad and uncle already in the trades, I knew that was where I wanted to be. So, I found an apprenticeship, and I haven’t looked back.

“An apprenticeship isn’t just a way to get a job – it can be so much more. It’s important to understand that you are learning from experienced professionals who will mentor and support you, and best of all, I was able to earn while I gained my qualifications.”

“I am set to complete my apprenticeship soon, and the skills I have learnt so far I plan to use to start my own electrical business.”

MARTIN DALY

> 2025 SCREWFIX TOP TRADESPERSON

Martin Daly, a builder from Motherwell, was named the 2025 Screwfix Top Tradesperson after progressing from aspiring footballer to apprentice joiner and business owner.

“When I was younger, an injury ended my dreams of playing professional football, but I knew a hands-on career was something I could pursue.

“My apprenticeship set me on the path to starting my own business. I love being my own boss, but the most rewarding part is bringing customers’ visions to life. I’ve also spoken at the Scottish Parliament and the House of Commons about encouraging more people into the trades – which feels surreal.

“For any apprentices out there, I’d say the key to a rewarding career is unlocking your passion and using it to support the next generation.”

THREE TOP TIPS FOR TODAY’S APPRENTICES

Starting out in the trades is an exciting step. These top tips from Screwfix offer practical advice to help build strong foundations and progress with confidence.

ASK QUESTIONS:

1

There really isn’t such a thing as asking too many questions. An apprenticeship offers a great opportunity to tap into the expertise of other tradespeople to support your learning.

MASTER THE BASICS:

2

Focus on building a strong foundation in your trade. Perfecting everyday tasks, paying attention to detail and keeping up to date with industry trends will set a solid base to work from.

3

INVEST IN QUALITY TOOLS:

You’ll no doubt need lots of tools and workwear to get you started – and Screwfix have more than 70,000 products to choose from. Sign

“My

apprenticeship opened a lot of doors for me. It set me on a path to launching my own business”

Martin Daly

“There really isn’t such a thing as asking too many questions!”

SCAN HERE for more information about Screwfix.

SCAN HERE to download the Screwfix app.

PLUMBING TOOLS

CHOOSING THE RIGHT PIPE INSPECTION SYSTEM

Having a reliable pipe inspection system on the van is an essential part of any plumber’s toolkit. To help you choose the right system, taking some time to research and consider all the options is vital, and could save you money in the long-run.

> PRICE V’S ROI

Price and ROI (Return On Investment) are often the first things taken into consideration. Price is certainly an important factor, but typically less expensive reels are smaller and meant only for smaller-sized pipes. Taking some time upfront to think about the job sites you mostly visit, and the size of pipes typically found there can go a long way in preventing unnecessary repairs and will help you maximise ROI.

> PIPE TYPE & SIZE

What are the pipe types and sizes you most frequently see on the job site? By answering this question, you will already know if most of the work takes you to “residential” type systems or “industrial” ones.

▸ Residential systems are smaller in size, have more bends, and usually start from 32mm up to 150 or 200mm. In this range of pipe sizes, RIDGID offers two system types for different pipe capacities and with different cable flexibilities.

▸ If you mostly work in laterals with multiple bends, you probably want a moderately flexible push cable to negotiate those bends, yet able to push far enough so you can have the entire pipe inspected.

▸ If you mostly work in larger diameters with longer straight runs, you probably better opt for a larger system equipped with a stiffer push cable.

Working with a cable too flexible for the pipe size you’re inspecting, may cause the camera to turn on itself and kink, or when it has a smaller camera head, you may not be able to see the entire inside of the pipe, which leaves you unsatisfied with the performance of your equipment.

“A reliable pipe inspection tool is an essential part of any plumber’s toolkit”

SeeSnake NANOreel Inspection Camera

RIDGID revolutionized the global market by introducing press technology in 1999. Since then, our range of press solutions has expanded to an IMPRESSIVE offering of battery hydraulic tools and compatible jaws.

> DURABILITY

Durability is an important factor to consider when you’re selecting the right pipe inspection system for the job. For demanding job sites need a specific camera that is built for that jobthe RIDGID SeeSnake equipment is designed to be used in the underground environment. Originally designed for deep-sea applications, the RIDGID camera heads are built from hardened stainless steel casing for longterm durability. The lenses are multi-element sapphire crystal, a material that is highly resistant to scratching and impact. This unique design provides a superior clarity in-pipe. The camera heads are compactly built and in line with the spring to allow passing in bends and fittings and limit the risk of getting stuck.

> LIVE DATA STREAMING

One of the other big advancements in recent years has been the ability to share content more easily through various data transfer methods. Recording to a USB drive is still common on many systems, but the challenge is getting the device into the hands of the decision-maker (home/ business owner, supervisor, inspector, insurance).

RIDGID SeeSnake systems take it even a step further and make it possible to live stream data on additional connected devices. This way, your job colleague can follow from a distance away from where you are inspecting the line. That enables your colleague to guide you or perform some additional diagnostics like tracing the cable or locating the camera head.

“Durability is an important factor to consider when selecting the right pipe inspection system for the job”

> COMPLETE SYSTEM SOLUTIONS

Many plumbers initially start with purchasing only the reel and monitor. Investing in a locator should also be on the list, to have a complete system. The reel and monitor will let you view and show customers any issues you find, while the locator lets you know where and how deep to dig. Systems from the same brand are designed to work seamlessly together and offer you additional job site efficiency.

“The reel and monitor will let you view and show customers any issues you find”

NaviTrack Scout Locator

PLUMBER'S ESSENTIAL TOOLKIT

When you are a plumber, your working days are usually busy and filled with challenges. To tackle all the jobs efficiently, you need a well-organised toolkit you can always rely on.

Here’s what a plumber’s toolkit should include:

> PIPE WRENCHES

Whether you operate in commercial or residential business, you need wrenches which come in different sizes and materials. RIDGID offers more than 15 models of wrenches (sizes 6”- 60”), which cover multiple applications, including accessing pipework in tight spaces.

> PRESS TOOLS

Press tools are a must-have, as their flameless technology eliminates welding, sweating, brazing and grooving. The full line of RIDGID press tools guarantees secure wet or dry press connections, on press copper, stainless steel and PEX, on existing or brand-new HVAC systems.

> PIPE CUTTERS

Whether you cut, install or replace piping, you need a pipe cutter suitable for the job. If you are looking for an all-in-one solution, the RIDGID PC116 Tubing Cutter is the go-to tool.

> PRESSURE TEST PUMPS

Pressure test pumps are perfect for use in heating, compressed air, refrigeration systems, sprinkler systems and other small bore pipe installations. The RIDGID 1450 Pump tests

hydraulically for leaks in installations that are required to be leak proof.

> GAS DETECTORS

Gas leaks can cause dizziness, kill houseplants, increase utility bills or even lead to destructive explosions and other serious problems. The RIDGID CD-100 Gas Detector allows a quick, precise leak locating even at the lowest gas concentration levels.

> TOOLS FOR CLOGS

Good plumbers know their way around a stubborn clog and which tools they need to use to keep drains uncongested and running smoothly.

The K9-12 FlexShaft Machine is RIDGID’s latest drain cleaning solution. It allows you to remove light residential blockages and restore your pipes to full flow capacity as efficiently as possible.

> PPE EQUIPMENT

No matter what, safety comes always first. Therefore, make sure to include a helmet, glasses and protective gloves in your toolkit.

SCAN HERE

For further information.

PRESS FIT

PRESS FIT MADE SIMPLE

Press fit technology has become the go-to choice for many installers thanks to its speed, safety, and reliability.

Unlike traditional methods such as soldering, press fit eliminates the need for hot works, making it safer and more convenient on site. With a secure, permanent 3-point press joint, >B< Press fittings save valuable time without compromising on quality.

> FOLLOW THIS SIMPLE PROCESS FOR A CUT, CLEAN, PRESS!

STEP 2: DEBURR

▸ Use a rotary tube cutter.

▸ Ensure the tube is cut square.

▸ Check the tube has retained its shape and is damage-free.

▸ Make sure the internal and external surfaces of the tube ends are smooth and free from burrs or sharp edges. > STEP 1: CUT TUBE TO LENGTH

▸ Deburr the tube both internally and externally.

▸ Where possible, angle the tube downwards to prevent filings entering the tube.

The quick and easy-to-use fitting with a permanent 3-POINT

Flame-free Higher Productivity Fully Certified Leading edge M & B Profile Jaws Compatibility (M Profile 15 - 28mm only) Available in sizes 12mm to 54mm 25 YEAR 25 Year Guarantee Unpressed Joint Indicator

▸ Thoroughly clean the tube end using a rovlie or similar cleaning pad in a rotating action.

▸ Tube ends must be free from scratches, oxidation, dirt and debris.

▸ Caution: please ensure that the tube surface is free from any deep scores or scratches.

▸ If deep scratches are still visible, cut the tube back to a clean section and prepare the tube end again.

▸ Check fitting is the correct size for the tube.

▸ Check the O-rings are present and correctly seated.

▸ Additional >B< Press lubricant (silicon oil) may be used to aid tube insertion (MPABPSOIL100ML).

“Cut, clean, press - it’s that easy!”

▸ The tube must be fully inserted into the fitting until it reaches the tube stop.

▸ To reduce the risk of dislodging the O-ring, rotate the tube (if possible) while slipping it into the fitting.

▸ Mark the insertion depth on the tube.

▸ Prior to pressing, ensure the tube has not moved out from the fitting socket.

▸ Ensure pipework is correctly aligned prior to pressing.

> STEP 7: COMPLETE JOINT WITH PRESS FIT

▸ Ensure the correct size jaw is inserted into the tool.

▸ The jaws must be placed squarely on the fitting, locating the groove on the bead.

▸ The bead on the fitting should fit centrally in the groove of the jaw.

▸ Depress and hold the start button on the press tool to complete the pressing cycle.

▸ Pressing is complete when the jaws are fully closed.

▸ Complete the press cycle once only – do not re-press.

> STEP 8: MARK THE COMPLETED JOINT

▸ Mark the completed joint after pressing.

▸ This enables joints to be inspected easily before testing.

“A perfect, flame-free connection in 5 SECONDS!”

By following these straightforward steps, you can achieve strong, durable connections quickly and with confidence. >B< Press takes the complexity out of jointing, reducing downtime and making projects more efficient. The result is a professional finish every time – a perfect, flame-free connection in just 5 seconds.

SCAN HERE

to learn more about Conex Bänninger.

Over 24 Billion fittings installed worldwide so far

A specialist provider of market leading fittings, valves and accessories across the globe.

Conex Bänninger unites two leading manufacturers of fittings and valves, now a global market leader in the HVACR industry. Its success is built on first-class technical, sales, and customer support for the plumbing, HVAC, refrigeration, and medical sectors.

Bänninger, founded in 1909 in Giessen, Germany, began with iron fittings and introduced the >B< trademark in 1920, later becoming Europe’s sole producer of red brass fittings. Conex Sanbra, established in Birmingham in 1919, pioneered products such as rib-nut compression fittings in the 1940s and the copper-based press fitting N-Grip, precursor to today’s >B< Press.

In 1987, Bänninger joined the IBP Group, merging with Conex in 1994 to form Conex Bänninger. Today, the company produces a wide range of copper, carbon, brass, and stainless-steel fittings, including innovations like >B< Press and the award-winning >B< MaxiPro for ACR applications.

Today Conex Bänninger employs over 900 people worldwide, with headquarters in the UK with manufacturing facilities in Spain, Poland, and Germany. The Córdoba plant in Spain specialises in copper fittings while the Poznań facility in Poland produces both standard and custom fittings for OEMs.

“

and expert support,

Conex Bänninger

continues to set the standard in fittings and valves worldwide.

” Committed to innovation, quality,

PUSH-FIT:

A SIMPLE GUIDE

Learn how push-fit pipe fittings offer an easy, tool-free solution for quick plumbing connections.

> WHAT ARE PUSH-FIT PIPE FITTINGS?

Push-fit pipe fittings are plumbing connectors that join pipes without the need for soldering, adhesives, clamps, or specialised tools. These fittings consist of a metal body with an internal mechanism that grips the pipe when it is inserted into the fitting. The connection is secure and watertight without requiring any special tools, making pushfit fittings particularly user-friendly.

O-RING

The pre-lubricated EPDM O-Ring ensures a watertight seal between the tube and the fitting.

GRAB RING

The high-performance stainless steel Grab Ring provides a secure mechanical grip on various tube materials. Its grip-first design prevents full bore failure once engaged.

> HOW DO THEY WORK?

Push-fit fittings use a combination of O-rings and gripping teeth to create secure pipe connections. Here's how the mechanism works:

INSERTION: A pipe is simply pushed and twisted into the fitting until it reaches the internal stop. No force or twisting is required.

1 2 3 4 VSH TECTITE FLEXIBLE

SEALING: Inside the fitting, a rubber O-ring creates a watertight seal around the outside of the pipe, preventing leakage.

GRIPPING: Stainless steel teeth inside the fitting grip the outer surface of the pipe, holding it securely in place and preventing it from being pulled out.

DISCONNECTION: In most cases, pushfit fittings can be easily disconnected by pressing a release collar or using a special disassembly tool, allowing the pipe to be removed without damage.

METAL BODY

The DZR brass body offers a strong, durable, and reliable joint with minimal expansion.

DEMOUNTABLE

Many push-fit fittings are fully demountable, allowing for system alterations, servicing, or repairs. To release, depress the polymer collar using the demounting clip or tongs.

Pegler Terrier

The Pegler Terrier

> THE VSH TECTITE RANGE

VSH Tectite, from Aalberts IPS, offers a comprehensive range of copper, stainless steel, and brass push-fit fittings, valves, and accessories. These fittings are suitable for drinking water, heating, cooling, and compressed air installations. Once installed, the fittings can still be rotated for easy alignment, making them perfect for use with prefabricated assemblies and sections of pipework. Their slim, sleek design also allows them to remain visible where necessary and be easily insulated.

> KEY FEATURES:

▸ Quick, tool-free assembly

▸ Ideal for small or hard-to-reach spaces

▸ Stress-free installation with re-alignable pipes

▸ Available in sizes from 10mm to 54mm

▸ Suitable for copper, stainless steel, and brass pipe

▸ Available in both demountable and non-dismountable versions

▸ Compatible with other systems

“Push-fit fittings reduce installation time by around 40-50%”

> DISADVANTAGES

> ADVANTAGES

EASE OF INSTALLATION: No special tools, soldering, or glue required, making them accessible to professionals and DIYers alike.

TIME-SAVING: Push-fit fittings reduce installation time by 4050% on average, eliminating the need for time-consuming soldering.

VERSATILITY: Compatible with various pipe materials, including copper, PEX, CPVC, and PVC, push-fit fittings are ideal for a range of plumbing applications.

RELIABILITY: These fittings provide durable, leak-proof connections that can handle pressure and temperature changes.

REUSABLE: Many push-fit fittings are reusable, making them cost-effective over time.

ACCESSIBILITY: Ideal for tight or hard-to-reach spaces where traditional methods would be difficult. 1 2 3 4 5 6

“Ideal for tight or hard-to-reach spaces where traditional methods would be difficult”

COST: Push-fit fittings are generally more expensive than traditional fittings. While they do save time, the initial cost of the fittings themselves can be higher.

COMPATIBILITY: Although pushfit fittings are versatile, not all types are compatible with every material. It is essential to ensure the fitting you choose matches the pipe material and size you are using.

> COMMON APPLICATIONS

▸ RESIDENTIAL PLUMBING: Ideal for water supply and heating systems in homes, especially for quick repairs or upgrades.

▸ COMMERCIAL INSTALLATIONS: Widely used in commercial and industrial buildings, reducing labour costs and downtime.

▸ TEMPORARY INSTALLATIONS: Often used for temporary setups or repairs, as they can be easily disconnected and reused. 1 2

SCAN HERE

Find out more by visiting:

PUSH-FIT: STEP-BY-STEP

Learn how to push-fit pipe fittings with these easy step-by-step installation instructions.

CUT

Cut the VSH Tectite tube with a hand tool. Use good quality cutters, ensuring the blade is sharp and the cut is square. Make sure the tube is clean and free from damage.

CALIBRATE

Use the VSH Tectite calibrating tools to provide a clean, square pipe and with chamfered edges. Calibration re-rounds the tube after cutting to prepare it for jointing. Other plastic pipe deburring tools can be used, ensure correct size.

INSERT

Push the TectSEAL 3PS into the tube until the flange meets the chamfered end. Make sure all swarf is removed from the tube before fitting TectSEAL. Please note: Manufacturer suitable liners should be used with other tubes. No liner is required for copper fittings.

MEASURE

Mark the insertion depth clearly on the tube. Using a line and an A aids visibility after insertion. VSH Tectite calibration tools and VSH Tectite debur, mark and scribe tools can help. Depth gauges are available in the range.

CONNECT

Push the tube firmly into the fitting until the insertion depth mark reaches the demounting collar. Pushing with a twist will ease insertion.

CHECK

Pull back on the pipe to check the joint is secure. VSH Tectite fittings allow the tube to rotate after jointing.

“Push-fit fittings are compatible with various pipe materials, including copper, PEX, CPVS, PVS and MLCP, making them ideal for a wide range of plumbing applications”

SHOWER PUMPS

DIVE INTO THE WORLD OF GRUNDFOS SHOWER PUMPS!

Hey future plumbing pros!

Ready to make a splash in the world of shower pumps?

Let's talk about Grundfos Shower Pumps – your go-to for turning ordinary showers into extraordinary experiences. And remember, even though they are called ‘shower pumps’ they can also be installed to boost hot and/or cold water to other outlets such as bath taps, basin taps, sink taps.

> WHY GRUNDFOS?

Grundfos is a name you can trust. Known for our top-notch quality and innovative designs, Grundfos Shower Pumps are all about delivering powerful, consistent water pressure. No more dribbly showers – just a refreshing, invigorating experience every time.

> THE MAGIC BEHIND THE PUMPS

So, what's the secret ingredient?

Grundfos Shower Pumps are designed with cutting-edge technology to ensure optimal performance. They come in various models to suit different needs, whether you're working on a single shower setup or a more complex system. Plus, they're super easy to install and maintain.

> ECO-FRIENDLY AND EFFICIENT

Worried about the environment?

Grundfos has got you covered. Our pumps are not only efficient but also eco-friendly, helping to reduce water and energy consumption. It's a win-win for you and the planet!

> EXPLORING THE RANGE

Grundfos offers a variety of shower pumps, each tailored to different requirements:

1. GRUNDFOS AMAZON PUMPS:

These are robust and reliable pumps designed for high performance. They are perfect for homes with multiple bathrooms, ensuring consistent water pressure throughout.

2. GRUNDFOS STR2 PUMPS:

These pumps are compact and efficient, ideal for smaller homes or single shower setups. They provide a powerful boost to water pressure, making every shower a delight.

“Make sure to install the pump in a well-ventilated area to prevent overheating”

> NEGATIVE VS. POSITIVE HEAD PUMPS

You might have heard terms like "negative head" and "positive head" when talking about shower pumps. Here's what they mean:

• POSITIVE HEAD PUMPS:

These pumps are used when the water tank is positioned above the shower or tap. They rely on gravity to feed water into the pump, which then boosts the pressure. Positive head pumps are ideal for most standard installations.

• NEGATIVE HEAD PUMPS:

These pumps are used when the water tank is positioned below or the same level as the shower, tap or highest part of outlet pipework. Negative head pumps are perfect for more challenging installations where the water flow needs a bit of extra help.

> TIPS FOR INSTALLATION

Here are a few pro tips to keep in mind:

TIP 1 LOCATION, LOCATION, LOCATION: Make sure to install the pump in a well-ventilated area to prevent overheating. The optimal position to install a shower pump is at the base of the hot water cylinder.

TIP 2 PIPEWORK PERFECTION:

Use the right size and type of pipes to ensure smooth water flow. Using a Surrey Flange will minimise the amount of air in the pipework

TIP 3 SOUNDPROOFING:

Grundfos pumps are quiet, but adding a bit of soundproofing can make them virtually silent.

> JOIN THE GRUNDFOS REVOLUTION

By choosing Grundfos, you're not just installing a pump – you're joining a community of professionals dedicated to excellence. So, get ready to impress your clients and make every shower a luxurious experience!

SCAN HERE

to view our shower pumps range

SHOWER PUMPS THAT CAN TAKE THE PRESSURE

When selecting a shower pump, it is important to consider if the system is positive or negative head and what pressure is desired.

> SHOWER PUMP BASICS

NEGATIVE HEAD SYSTEM

A negative head condition exists where the flow from the outlet is less than 0.5 litre/min. This is usually when there is insufficient pressure, under gravity, to provide a flow at the outlet.

POSITIVE HEAD SYSTEM

A positive head condition exists where the flow from the outlet is more than 0.5 litre/min. This is usually when there is sufficient pressure, under gravity, to provide a flow at the outlet.

PUMP PRESSURE (MEASURED IN BAR)

In pump performance, 1.0 Bar is generally considered low pressure, 1.5-2.0 Bar medium pressure and ≥3.0 Bar high pressure, eg. to run multiple showers/heads.

> SHOWER BOOSTER APPLICATIONS GUIDE

> SHOWER BOOSTER APPLICATIONS GUIDE

Boost Whole House Hot and ColdGravity fed, Positive Head

PUMP OPTIONS:

AMAZON (STP)

Boost Whole House Hot and ColdGravity fed, Negative Head

Boost Whole House – Unvented Cylinder Cold water boost to unvented hot water cylinder

PUMP OPTIONS: MQ, CMBE, Max-e Boost, , SCALA1, SCALA2 With Integral Water Tank: HOME BOOSTER

Boost Hot/Cold Multi Outlet

PUMP OPTIONS:

AMAZON Universal Twin (STN)

HAND-BUILT AND WET TESTED IN THE UK

PUMP OPTIONS:

SCALA2*, AMAZON Universal Single (SSN)

TMV/Thermostatic shower valve protection required.

* Max temperature of up to 45˚C

SHOWER PUMPS

After you have read this section about shower pumps, test your knowledge with this fun word search. Words may appear forwards, backwards, up, down or diagonally.

SUSTAINABILITY IN PLUMBING

PROTECTING OUR WATER SYSTEMS

A recent review by the Independent Water Commission highlighted that the UK’s water system needs improving to make it safer, more efficient, and better for consumers.

> WHY WE NEED TO IMPROVE OUR WATER SYSTEMS

A new water bill is set to be proposed by the Government in 2026, but what can plumbers do in the meantime to help update the UK’s water infrastructure?

> OUTDATED MATERIALS

Many of today’s issues come from outdated pipes. Plastic dominates our water systems, and lead pipes can still be found in older homes. These pipes often go unreplaced, even though they can crack and deteriorate, leading to leaks and water contamination.

Plastic pipes also have a limited lifespan. Over time they begin to break down, leak, and release microplastics into our water. This contributes to escape of water (EOW) incidents that cost UK insurers nearly £1 billion a year to put right.

> ENVIRONMENTAL IMPACT

When replaced, most plastic pipes cannot be recycled and end up in landfill. Updating the entire UK system could create a huge amount of nonrecyclable waste.

Safe plumbing systems are crucial. Choosing materials like copper – which is corrosion resistant and anti-microbial – can help create infrastructure that lasts longer and keeps water safe for the public.

“Copper pipe is corrosion resistant and anti-microbial”

HOW CAN WE FUTUREPROOF OUR HOMES?

Homeowners are increasingly looking for ways to renovate and future-proof their homes so they are more sustainable, ecofriendly, and cheaper to run.

> WHERE TO START?

A good first step is looking beyond surface improvements and focusing on the materials used in the structure and services of a house. Choosing sustainable options makes a real difference.

For example, copper pipes last longer than plastic, can be endlessly recycled, and don’t release microplastics into water supplies.

> BEING ENERGY EFFICIENT

The kitchen is one of the biggest consumers of energy in a home, with water, gas, and electricity in constant use. Thinking about renewable energy here can reduce both bills and carbon footprint.

A recommended upgrade is replacing gas boilers with air source heat pumps. These use electricity to draw heat from the outside and transfer it into a building’s heating and hot water system. Pairing this with copper piping to distribute heat and water creates an efficient, low-carbon home.

By choosing quality and longevity over quick fixes, homeowners can save money in the long term while living in a more sustainable home.

“By choosing quality and longevity over quick fixes, homeowners can save money in the long term”

THE IMPORTANCE OF FIRE SAFETY IN CONSTRUCTION

Safety in buildings is always a priority, and that includes the materials used. With fire hazards and health risks in mind, the construction industry is seeking reliable, cost-effective options that protect homes and residents.

> THE PROBLEM WITH PLASTICS

Plastic pipes are often chosen in new builds or DIY projects because they are cheap and easy to install. However, plastics are flammable. Even those mixed with metal, such as MLCP or CSST, will burn when exposed to flame. When they burn, they release smoke and gases that can make a fire worse.

“Copper is non flammable, with a melting point of over 1000°C”

> A SAFER OPTION

Copper is non-flammable, with a melting point of over 1000°C. It doesn’t emit significant amounts of smoke and can withstand high temperatures, UV, and pressure without altering its state.

By choosing copper pipes, plumbers can reduce fire risks and help create safer, healthier homes.

• PEX pipes can burn completely in under three minutes

• MLCP pipes give off high levels of carbon monoxide when burnt

• CSST pipes emit heavy smoke, speeding up fire spread DID YOU KNOW?

COPPER PIPES : 5 TOP TIPS FOR PLUMBERS

INVEST IN GOOD EQUIPMENT

Quality equipment, like quality materials, will last longer and deliver more reliable results.

KEEP YOUR TOOLS CLEAN

Regular cleaning extends the life of your kit. Use wire wool to freshen up equipment and prevent rippling in pipework, then finish with a lubricant oil.

GET NEAT PIPE JOINS WITH SOLDER

When soldering, use a clean flux at a low to medium heat. Feed solder from the back of the fitting for a tidy join, then polish with a damp cloth and wire wool for a professional shine.

TAKE ADVANTAGE OF PRESS FITTINGS

Press fittings offer a quick, easy way to connect copper pipes. They reduce the need for hot works and exposure to solder fumes.

RECYCLE OLD COPPER

When replacing copper, make sure old pipes and fittings are recycled. They can be melted down and made into new fixtures and fittings, ready to be used again. 1 2 3 4 5

> HELPFUL TIPS

These tips will help you get the best out of copper pipes and ensure your work is high-quality, efficient, and sustainable.

“When replacing copper, make sure old pipes and fittings are recycled”

SCAN HERE for more information about copper pipe.

UNDERFLOOR HEATING

UNDERFLOOR HEATING BASIC PRINCIPLES

> ENERGY-EFFICIENT COMFORT

Underfloor Heating (UFH) using piped warm water is a modern and energy-efficient option for heating homes and other buildings. UFH also delivers comfortable warmth for occupants, as well as other practical benefits.

> HEATING PRINCIPLES

With UFH, the floor is gently heated by piped warm water (or alternatively by electric cable) and the heating energy is emitted from the floor by natural radiation. This heat is absorbed by other surfaces in the room which then also emit warmth.

& BENEFITS

and higher temperatures at ceiling height compared with floor level.

As radiators intrude on the usable space within a room, there is a general desire to keep them as compact as possible. As a consequence of this, the piped water has to be hotter than for UFH in order to achieve the same level of comfort for the occupants.

> HEAT SOURCES

Plumbed UFH uses piped warmed water from any primary heat source. This may be from a conventional domestic boiler that is also supplying domestic hot water. In some situations, the boiler may be supplying heated water for radiators as well as for UFH. Alternative sources of warmed water may be heat pumps or solar water heating. UFH is especially suited for such renewable heat sources because it requires water at lower temperatures than traditional heating techniques.

The result is an all-round, more even warmth than is typically achieved by other space heating techniques. Radiators, for example, use room air to transfer the heat, mostly by convection. This reliance on the convection of air to heat the room results in uneven warmth

> MAIN ADVANTAGES OF UFH

Underfloor heating offers many benefits to the homeowner.

▸ 10-20% savings in heat demand vs. radiators from a reduced set point, as the UFH set point better reflects the desired temperature.

▸ More even room temperature ensures all round comfortable warmth

▸ Silent running – no expansion creaking or water flow noise

▸ Unhindered room layout - because there are no wall-mounted radiators

▸ Safer environment - no hot surfaces or sharp, hard edges, with the added health benefits of reduced dust and allergens.

▸ Decreased irritants - as the warm floor inhibits the breeding of dust mites and fungi

▸ Low maintenance - no radiators to redecorate or renew, or to be ‘dropped’ to allow room redecoration.

> THE THREE ESSENTIAL ELEMENTS

Plumbed UFH comprises three key elements that work together to deliver the required heating performance and effect:

1. Floor products incorporating UFH pipe: to create the pipework circuits within the floor that will emit heat. Many floor products help to hold the pipe at the correct spacing to ensure even distribution of heat across the floor surface above.

2. Manifold: to provide flow and return circulation of warm water at the correct temperature and flow rate to ensure an even, comfortable temperature across the whole floor surface.

3. Controls: to monitor water and air temperature and signal the heat source. In effect, the nerve centre of the installed system.

The careful selection of each of these is critical to the efficient operational performance of the entire installation. Let’s look at these in more detail.

1 > FLOOR PRODUCTS

The choice of floor product is influenced by several factors:

▸ Whether the floor is being newly constructed or already exists

▸ Its type of construction: solid / screeded or dry / timber

▸ The size and shape of the space to be heated

▸ The type of floor finish that will be installed over the UFH.

A solution to suit any combination of these factors can be found within the Comfia underfloor heating product range.

2 > MANIFOLDS

A manifold is required wherever UFH is to be installed to serve two or more plumbed circuits from the same primary heat source. When UFH is being connected to a high temperature heat source which also controls hot water or other heat emitters, a mixing unit is connected to the manifold to mix the water to the required temperature for the system.

The Comfia underfloor heating range includes manifold solutions that can be tailored to each situation. The composite manifold can be sized to serve the exact number of individual UFH circuits up to a maximum of Max 12 circuits. Single circuit installations which require water temperature control will be connected to their heat source via a mixing unit, but will not require a full manifold.

3 > CONTROLS

As with any type of heating, UFH operation requires time and temperature control. The choice of controls will initially be based on these key factors:

▸ Whether wired or wireless installation is practical or preferred

▸ Requirement for programmed or nonprogrammed operation

▸ Number of individual circuits – and whether these are to be controlled separately or linked.

In addition, special operational features and functions may be included to enhance convenience (e.g. remote operation) or operational safeguards for householders (e.g. frost settings, child / interface lock). Many controls are now web enabled and can be controlled by apps.

Wavin Sentio controls provide a comprehensive choice of solutions tailored to the specific needs of each installation - and the preferences of the householders.

> FLOOR FINISHES

All UFH installations are overlaid with a final floor finish. This may be: carpet; resilient vinyl; linoleum (or equivalent); stone; ceramics; timber or laminate. As with different types of floor construction, the thermal resistance of each floor finish option varies.

This can affect heat output. Allowance should be made for the thermal resistance of the floor finish, in combination with that of the floor construction, to ensure this will not prevent efficient heating performance.

> TYPICAL LAYOUTS

When laying out the pipe there are several patterns that can be used. This will depend on the size and shape of the room and installer preference.

There are two typical patterns for laying UFH pipe:

1. Spiral: this follows room shape in a spiral to the middle and is then reversed out. This pattern is possible with two Comfia underfloor heating systems – Staples and System Plates.

2. Serpentine: pipe is laid in parallel runs up and down room length, with loop turns at each end. For systems that use pre-drilled channels e.g. Comfia low build system, this is the pattern which is used.

> ADVICE, TOOLS AND GUIDANCE

Most manufacturers will offer advice and online tools to help you select the correct system, calculate the heat losses, determine what products are required for the job, and give advice on installation. Wavin has an online calculator which will work out what you need for a specific project and give you a bill of materials needed for your project. It also has a range of product and installation guides with detailed guidance on each system. These can all be found at

MAKING UNDERFLOOR HEATING SIMPLE

More and more homeowners are seeing the advantages of installing underfloor heating in their properties.

Whether it’s an extension, conservatory or a retro fit to an existing room, UFH means more wall space, greater comfort and controllability and often cheaper heating bills. It also adds a touch of luxury at an affordable price. To help you make the most of the opportunities, Wavin Comfia underfloor heating offers a range of systems for both screeded and dry floor constructions. The range includes staple systems and system plates which allow easy spacing of pipes, and a range of panel products so you can choose the right product for your project. Wavin Comfia also has a range of single room packs which contain

“Wavin Comfia underfloor heating offers a range of systems for both screeded and dry floor constructions”

As a leading plumbing brand in the UK you can be sure that the products will perform, and all system components have been quality tested to the highest standards and come complete with manufacturer’s guarantees.

DID YOU KNOW?

Fitting UFH is much easier than many installers realise. Wavin Comfia provides a range of support for installation. Scan the QR code to find all this information.

Wavin Comfia underfloor heating can be used with other Hep2O plumbing products with adapters available. Room packs are now available to accomodate all sizes and are widely available from plumbers’ and builders’ merchants nationwide.

For more information visit wavin.co.uk or follow Wavin UK on Facebook or LinkedIn.

WALL-HUNG TOILETS

BUILD YOUR BATHROOM SKILLS

If you’re just starting out in plumbing and heating, it can feel like there’s a lot to learn - from pipework and pumps to bathroom layouts and modern sanitary systems. One area that’s rapidly growing in popularity is wall-hung WCs.

Geberit is leading the way with systems designed to make learning and installation straightforward. Not only do wall-hung WCs look sleek and modern, but they also offer practical advantages that every installer should know about. Learning to fit them properly can give you an edge on site and help you stand out as a skilled apprentice.

> WHY WALL-HUNG WCS MATTER FOR APPRENTICES

Wall-hung toilets are more than just a stylish feature. By concealing the cistern in the wall and removing the pedestal, they free up valuable floor space, which is especially useful in small bathrooms or high-end projects. This setup also makes cleaning much easier, an important consideration for hotels, commercial buildings, and busy homes.

From a trainee’s perspective, understanding these systems early in your career is a real bonus. They’re in high demand across residential, hospitality, and commercial projects, which means gaining hands-on experience with them can make you more employable and confident on site.

ENGINEERED BEYOND THE CURVE

Press-Fit reimagined. Multilayer redefined. Build without compromise.

Fit faster. Fit smarter: One tool. Two jaws. Fewer fittings. A bendable, adaptable solution that flows with real-world complexity. geberit.co.uk/flowfit

> LEARNING ON RELIABLE SYSTEMS: THE GEBERIT ALPHA RANGE

When you’re building your skills, having reliable, easy-to-understand products matters. The Geberit Alpha range, part of the trusted DuoFix family, provides just that. Developed for the UK market, Alpha combines quality and affordability, making it ideal for apprentices to practise on without worrying about cutting corners.

Alpha frames come in three installation heights – 82cm, 98cm, and 112cm – so you can get familiar with different setups, whether you’re working on a small ensuite, larger bathroom, or hotel project. The range also includes a wide selection of flush plate finishes – matt black, brass, gloss chrome, and more – giving you experience fitting systems that meet both practical and aesthetic demands.

> INSTALLER-FRIENDLY FEATURES

One of the most exciting things about Geberit’s latest DuoFix frame is how it simplifies installation. The next-generation frame includes features designed to save time, reduce errors, and make learning smoother:

▸ Pull-out side fastening plates make mounting to vertical studs easier.

▸ Extendable legs and click-in foot plates simplify setup, even on uneven floors.

▸ Adjustable pipe brackets and clear markings guide you through the installation step-by-step.

For apprentices, these thoughtful upgrades mean you can focus on mastering the technique rather than worrying about tricky fittings or complicated adjustments.

“Wall-hung WCs and Geberit systems are the future for new installers”

> PRACTICAL TIPS FOR STUDENTS STARTING OUT

1

Take your time to measure twice – Wall-hung WCs rely on precise positioning, so checking measurements before drilling or fixing is key.

2

Use the adjustable frame features – Learning to use the pull-out plates, extendable legs, and click-in footplates will give you confidence on a variety of projects.

3

Experiment with flush plates –Trying different finishes and button types helps you understand both aesthetic choices and practical installation differences.

4

Ask questions on site – When possible, work with a mentor or experienced installer; hands-on guidance accelerates learning.

> INVESTING IN SKILLS FOR YOUR FUTURE

Being able to install wall-hung WCs properly is more than a single skill - it’s a career asset. They’re increasingly specified in homes, hotels, and commercial developments, and employers value trainees who can handle them confidently. By learning on Geberit’s Alpha range and next-generation DuoFix frame, you’re building skills that will serve you throughout your career.

> GET STARTED WITH GEBERIT

Wall-hung WCs might look high-tech, but with the right products and guidance, they’re accessible to anyone starting out in plumbing and heating. Geberit’s reliable systems make learning easier while ensuring professional results every time.

Start building your skills today and gain the confidence to tackle modern bathroom installations like a pro.

LEVEL UP YOUR SKILLS!

Starting out in plumbing and heating? Now’s the perfect time to get hands-on experience with Geberit wall-hung WCs - the modern, practical systems shaping today’s bathrooms.

> WALL-HUNG WCS

Sleek, space-saving, and easy to clean, Geberit’s wall-hung WCs are in high demand across homes, hotels, and commercial projects. Learning to install them gives you skills that employers value and sets you apart on site.

> THE ALPHA RANGE

The Geberit Alpha range is designed with apprentices and students in mind. Part of the trusted DuoFix family, Alpha frames are reliable, adaptable, and simple to work with - ideal for learning the ins and outs of concealed cistern systems. Available in multiple installation heights and a variety of stylish flush plate finishes, they give you exposure to real-world setups while building confidence in your work.

> THE DUOFIX FRAME

Plus, the next-generation DuoFix frame makes installation smoother than ever. Adjustable legs, pull-out fastening plates, and clearly marked brackets reduce errors and help you achieve a professional finish every time.

> BUILD YOUR EXPERTISE TODAY!

Whether you’re training, upskilling, or starting your first job, Geberit systems make it easier to master wall-hung WC installations. Start building your expertise today and take the first step toward becoming a confident, skilled installer.

“Start building your expertise today and take the first step toward becoming a confident, skilled installer”

SCAN HERE for more information.

WATER REGULATIONS

FIND OUT MORE ABOUT WATER REGULATIONS

> WHAT ARE THE WATER FITTINGS REGULATIONS?

The water fittings regulations, or byelaws in Scotland, are national requirements for the design, installation and maintenance of plumbing systems, water fittings and water-using appliances. Their purpose is to prevent misuse, waste, undue consumption or erroneous measurement of water and, most importantly, to prevent contamination of drinking water

Remember if you are the installer, you need to ensure your work complies - but from time to time we all need a bit of help...

> WATER REGS UK

One place to try is Water Regs UK, who have information on all kinds of topics whether installing or maintaining fittings. Their information has been created in collaboration with water companies responsible for enforcing the regulations and byelaws. The information is regularly updated so you should make sure you keep up to date.

> WIAPS AND WATERSAFE

Joining WaterSafe is a great way to show customers you are a trusted professional. WIAPS offers free student membership to help start your journey towards being a trusted WaterSafe member.

> WATER REGS UK

There are a range of topics covered here is a small selection:

> REGULATIONS AND BYELAWS

The regulations and byelaws are provided for easy reference.

> NOTIFICATION

▸ Advanced notification is needed, in most cases, so it is important to know when and with what information is needed.

▸ Water companies have 10 working days to respond to valid notifications, which may include conditions that must be followed.

▸ Remember proposed work should not start until after the 10 working days is up.

> INSTALLATION

There is help for selected elements of plumbing installations, including storage cisterns, servicing valves, drain taps and pipes. There are also helpful check lists, information booklets and information leaflets.

> BACKFLOW PROTECTION

It is important to protect users from potential contamination. All protection devices are not the same – so it is vital to ensure which devices are appropriate for use, to keep users safe.

> WHERE TO GO NEXT

Firstly, visit the Water Regs UK website. If you are at all unsure about any aspect touching base with the local water company can prove helpful – you can find their contact details on Water Regs UK's website.

WHAT IS WIAPS?

The Water Industry Approved Plumbers Scheme (WIAPS) is a UK-recognised contractors’ scheme, administered by Water Regs UK on behalf of many water companies.

It offers water industry-backed accreditation to qualified plumbers and other professionals, including groundworkers, catering installers, and RPZ valve testers.

WHY JOIN WIAPS?

Becoming WIAPS-approved gives you a range of benefits designed to support your business and reassure your customers:

■ Issue compliance certificates confirming your work meets Water Supply (Water Fittings) Regulations.

■ Fast-track installations — avoid prior notification for some types of work, saving time on site.

■ Customer confidence — official recognition that you’re a fully qualified professional.

■ Promotion by water companies to help grow your reputation and business.

■ Passport to WaterSafe membership — gain a place on the national register of approved contractors, with online business listings — at no extra cost.

SUPPORTING THE NEXT GENERATION

SCAN HERE

also supports education. Free student and lecturer membership provides access to digital learning resources, helping to develop tomorrow’s water industry professionals.

WHAT IS WATERSAFE?

WaterSafe is the UK register of approved drinking water contractors. It provides an online directory of qualified, professional plumbers, water supply pipe installers and other water services specialists trained to work safely with customers’ drinking water.

WaterSafe is supported by all the UK water companies, installer associations, as well as the drinking water inspectorates, Citizens Advice and the Department of Health.

Being a WaterSafe-approved contractor shows potential customers you have specific training in the Water Supply (Water Fittings) Regulations or Scottish Byelaws, which are designed to maintain safe and wholesome water supplies and avoid the risk of contamination.

> WHAT ARE THE BENEFITS OF JOINING FOR YOUNG PLUMBERS?

By joining the national accreditation scheme for approved drinking water contractors you will:

▸ Reach more customers – WaterSafe’s online directory is one of the largest in the UK

▸ Enjoy support from your local water company – who refer their customers to WaterSafe for approved contractors and can support you with advice

▸ Benefit from promotion and a stamp of approval for your business – members can display WaterSafe branding on their vehicles, stationery, websites and social media

▸ Have access to the latest Water Regulations and Byelaws information – to keep you up-to-date with changes

▸ Be able to issue a Certificate of Compliance – to give customers confidence, reassurance and legal protection

▸ Give reassurance to customers looking for a qualified, competent drinking water contractor.

> HOW CAN I BECOME A MEMBER OF WATERSAFE?

To join WaterSafe, you firstly need to complete your training and gain a water fittings regulations certificate. Once qualified, you can join one of the following Approved Contractors Schemes in the UK. Some of these schemes are free to join, while others require you to pay a membership fee for which you get extra benefits. Once signed up, you can join WaterSafe at no extra cost.

▸ The Association of Plumbing & Heating Contractors (APHC) operates across England and Wales

▸ The Chartered Institute of Plumbing & Heating Engineering (CIPHE) operates across the UK

▸ The Scottish & Northern Ireland Plumbing Employers’ Federation (SNIPEF) operates across Northern Ireland and Scotland

▸ The Water Industry Approved Plumbers’ Scheme (WIAPS) operates on behalf of 18 water companies in England and Wales.

For more information visit watersafe.org.uk/howtojoin

> PLUMBER SECTOR MEMBERSHIP

To join, you need a recognised plumbing qualification (minimum of NVQ Level 2 or equivalent), a water fittings regulations certificate, public liability insurance and employers’ liability cover if needed. On joining, you’ll get free vehicle stickers and your scheme will provide updates on the regulations.

“Belonging to WaterSafe means you can demonstrate to customers you are competent in your role which means they can have confidence in you. I hope to join WaterSafe when I qualify to further demonstrate my competence to customers and other trades.”

TOM DALEY, Apprentice

WaterSafe-approved plumbers have the authority to self-certify to water companies for certain types of plumbing work (e.g. extending or altering systems in existing buildings and ascending spray/flexible hose bidets) – avoiding notification delays, reducing paperwork and making you more attractive to your customers.

DAISY TURNER, HIP Learner of the Year 2024 and HIP Female Skills Competition 2024 winner and Apprentice

“To be WaterSafe approved means a lot for the business I’m working with and provides reassurance to the client. For me, it’s great to know my future is in the right hands.”

WATER TREATMENT

HEATING SYSTEM TREATMENT ESSENTIALS

Fernox explains how to keep heating systems running efficiently, and why water quality makes a real difference.

> WHY DOES WATER QUALITY MATTER?

Poor water quality reduces efficiency, increases energy use plus carbon emissions, and raises the risk of boiler failure. When untreated water meets metal components, corrosion and sludge form, driving up energy bills. To combat this, BS 7593:2019 – supported by the Benchmark Checklist and Part L Building Regulations – recommends dosing heating systems with a high-quality corrosion inhibitor (protector).

> HOW OFTEN SHOULD YOU TREAT A SYSTEM?

An inhibitor should be added on installation, or whenever the system is drained or flushed. Levels should then be checked annually during boiler servicing and re-dosed if needed. Every five years, installers should either re-dose or carry out a full water analysis. If low levels are found, it’s time to top up. Over-dosing won’t harm the system, and it’s safer to round up than under-dose.

“An inhibitor should be added on installation, or whenever the system is drained or flushed”

> DO CLEANER PRODUCTS NEED TO BE REMOVED?

Residue must be removed to ensure it doesn’t cause corrosion, as inhibitors don’t neutralise cleaners. A Total Dissolved Solids (TDS) Meter helps confirm this – once flush water is within 10% of the mains, move to the next radiator.

> HOW CAN INHIBITORS BE TESTED?

Quick test-strip methods, such as the Fernox Express Inhibitor Test, give instant results. Simply dip the strip into the system water and compare the colour to the chart on the bottle.

For more detailed analysis, sampling kits allow water to be lab-checked, confirming inhibitor levels and overall system efficiency.

FAQ'S ABOUT FERNOX PRODUCTS

Can I keep partly used bottles for future jobs?

Not only can these products lose effectiveness, but they may also become a contamination risk. To ensure compliance, always use fresh, unopened bottles on each job.

> HOW CAN I GET HEAT TRANSFER FLUID CONCENTRATION RIGHT?

When working with heat pumps, choosing the right product and concentration depends on two key factors:

▸ The level of frost protection required

▸ The overall system volume

For example, Fernox HP-5C is suitable for frost protection between -5°C and -14°C, with protection depending on concentration:

▸ For -5°C, use 10% product and 90% water

▸ For -9°C, use 20% product and 80% water

▸ For -14°C, use 30% product and 70% water

“To ensure compliance, always use fresh, unopened bottles on each job”

REMEMBER: Always mix the heat transfer fluid with mains water before adding it to the system. Once the required concentration and volume are calculated, combine with at least 50% mains water before introducing it.

THE RIGHT WAY TO INSTALL A FERNOX FILTER

Can filters be fitted horizontally?

The filter body should always be fitted upright or tilted at 45°, depending on the manufacturer’s guidance. The inlet and outlet ports can usually be installed on either horizontal or vertical pipework. The key consideration is ensuring the direction of water flow matches the moulded arrow on the filter. Leave enough space so the magnet can be removed and the unit drained and cleaned easily. In tight spaces – especially near boilers – compact or under-boiler filters are ideal.

> WHY DOES FILTER PLACEMENT MATTER?

Correct filter installation is essential for protecting the heating system and ensuring long-term health. A poorly placed or incorrectly fitted filter can reduce effectiveness, making the system more vulnerable to sludge, debris, and long-term damage.

“The most important consideration is ensuring that the direction of water flow matches the moulded arrow on the filter”

Fernox offers a range of resources to help installers follow best practice. Our technical team is always on hand to answer questions and provide support.

SCAN HERE

for more info about Fernox products, advice, and installation tips.

SMARTER WATER TESTING WITH THE NEW FERNOX APP

Fernox’s newly upgraded mobile app is a game-changing tool for heating engineers and installers.

Built with ease of use in mind, the app streamlines system testing and reporting with smart features that save time on-site and provide instant insight into system health.

From real-time treatment recommendations to professional-grade reporting, the Fernox App puts everything you need in one place. Test water, log results, and generate reports – all from your smartphone.

“Test water, log results, and generate reports – all from your smartphone”

> THE NEW FERNOX APP INCLUDES:

▸ Secure Multi-User Access: Invite team members, managers, or other parties to view and download reports

▸ Customisation Options: Personalisation tools tailored to individual workflows

▸ Company & Address Finder: Global address search, including company names, for fast sample entry

▸ Professional Reporting Tools: Generate and share reports directly from the app

▸ Instant Product Recommendations: Treatment guidance based on test results, ensuring the right Fernox products are matched to each system

▸ Offline Submissions: Submit water samples without Wi-Fi or mobile data access

YOUR FIRST STEPS IN THE TRADE

So, you’ve completed your training and gained your qualifications – now the real adventure begins!

Your first year as a Newly Qualified Installer (NQI) can feel like a steep learning curve, but it’s also an exciting time to build your skills, grow your confidence and start shaping the kind of career you want.

This section is designed as your survival guide. No jargon, no lectures – just straightforward advice to help you find your feet in the trade. Whether you want to join a company or eventually run your own business, these pages will give you tips, tools and realworld know-how to make the transition from college to career a little easier.

Nobody expects you to know everything from day one – keep learning, keep asking questions, and don’t be afraid to make mistakes. Every plumber you admire was once in your shoes. NQI TIP #1

“Grow your confidence and start shaping the kind of career you want”

THIS SECTION INCLUDES:

1

> GETTING

STARTED

How to gain experience, build confidence and make yourself invaluable.

> MONEY MATTERS

Simple ways to price jobs, handle your accounts and avoid rookie mistakes.

> PROFESSIONALISM IN PRACTICE

Customer service, communication, and looking the part.

> DIGITAL TOOLKIT

Websites, social media and apps that can help you win work and stay organised.

> HEALTH & SAFETY ESSENTIALS

The everyday risks you’ll face on site and how to stay safe.

> INSURANCE & LEGAL BASICS

The key terms and policies you’ll actually need to understand.

2 3 4 5 6 7

> CAREER PATHWAYS

Where plumbing can take you, from gas and renewables to teaching and beyond.

THIS IS YOUR TRADE, YOUR FUTURE –AND IT STARTS HERE.

BUILDING CONFIDENCE IN YOUR FIRST YEAR

Your first year out of college is all about experience – and the best way to get it is under the guidance of an employer.

“The more you learn now, the more valuable you’ll become”

> LEARN FROM YOUR TEAM

You’ve got the knowledge and qualifications, but the real learning happens on site, surrounded by people who’ve been in the trade for years.

Watch how the experienced plumbers handle jobs, solve problems, and speak to customers. Ask questions whenever you can – nobody expects you to know it all.

Even the little tips (like how to carry copper pipe through a tight hallway without scuffing the walls) are gold dust at this stage.

> SAY YES TO OPPORTUNITIES

When your employer offers you new responsibilities – whether that’s measuring up, ordering materials, or dealing directly with a customer – take the chance. These are the moments that stretch your skills and prove you can be relied upon.

> KEEP BUILDING YOUR KNOWLEDGE

College gave you the foundations, but the industry moves fast. Heat pumps, renewables, smart heating controls – these are all growth areas. Many manufacturers run free training sessions, and your employer may encourage you to attend. The more you learn now, the more valuable you’ll become.

> LOOK AFTER YOURSELF

Plumbing can be physically demanding. Get into good habits early: lift properly, use protective equipment, and look after your hands, back and knees. A long, successful career depends on staying fit and safe.

NQI TIP #2

Keep a small notebook or use your phone to jot down “lessons learned” at the end of each day. It’s amazing how quickly your confidence grows when you look back.

MONEY - UNDERSTANDING

THE BASICS

For now, your employer takes care of wages, tax and National Insurance. But understanding the basics now will give you a head start for the future.

> KNOW YOUR PAYSLIP

When you get your first payslip, don’t just glance at the total. Take time to understand what’s being deducted for tax, National Insurance, and pension contributions. Knowing what everything means will help you later if you run your own business.

> GET ORGANISED EARLY

Even as an employee, it pays to be organised. Keep a simple folder (digital or paper) with copies of your training certificates, qualifications, and any extra courses you attend. These will become invaluable when you want to progress, apply for new jobs, or set up on your own.

NQI TIP #3

Think of your first year as an investment in yourself. Training, good tools, and learning from experienced installers will pay back many times over.

THINKING AHEAD: GOING SELF-EMPLOYED

> QUOTING AND PRICING JOBS:

Knowing the difference between an estimate and a firm quote.

> KEEPING ACCOUNTS:

Tracking income and expenses, and staying on the right side of the HMRC.

1 2 3

> INSURANCE:

Arranging cover for you, your tools, and your customers. You don’t need to master this yet. But keeping an eye on how your employer handles money will give you useful insights for the future.

“Get the basics right to start strong from day one”

BEING A PRO

Punctuality shows reliability. If you’re held up in traffic or delayed on another job, let the customer (or your employer) know as soon as possible. A quick call or message makes a huge difference.

> RESPECT PEOPLE’S HOMES

Simple habits go a long way: take your shoes off at the door (or use shoe covers), lay down dust sheet/covers, and clean up after yourself. Customers remember the little touches.

> LOOK THE PART

You don’t need a designer uniform, but clean, practical clothing makes you look professional from the start. If you’re with an employer, wear their branded kit with pride - it shows you’re part of the team.

> COMMUNICATION MATTERS

For many, a dripping tap feels like a big problem. Showing empathy builds trustand often leads to repeat work.

> TAKE EXTRA CARE WITH VULNERABLE CUSTOMERS

Be mindful when working with elderly or vulnerable people. Patience, clear explanations, and a friendly approach make all the difference.

“Word of mouth is still one of the most powerful ways to win work - and first impressions count”

“Please” and “thank you” cost nothing but go a long way. Politeness is one of the easiest ways to impress. NQI TIP #4

DIGITAL TOOLKIT

When customers need a plumber, the first place they’ll look is usually online.

Even if you’re employed now, learning how to use digital tools will give you a big advantage later if you decide to go self-employed. Having a simple digital presence helps you stand out from the crowd.

BUILD A SIMPLE WEBSITE

You don’t need to spend a fortune on web design. Start small - three pages is enough:

SOCIAL MEDIA: YOUR FREE SHOP WINDOW

Social media is free advertising – and it works. Each platform has its strengths:

> FACEBOOK:

Great for local customers. Post photos of finished jobs, updates, or special offers. Encourage customers to tag you when they recommend you.

> INSTAGRAM:

Perfect for showing before-and-after photos, or short stories about your work.

> TIKTOK & REELS:

Short, snappy videos are brilliant for showing your personality and sharing quick tips. Even a 30-second clip of “how to stop a radiator leak” can get hundreds of views.

> LINKEDIN:

> HOMEPAGE

Say who you are, where you’re based, and what you do.

> SERVICES

List everything you offer, even the basics. People often search for “tap repair” or “radiator leak”, so make sure those are listed alongside bigger jobs.

1 2 3

> CONTACT PAGE

Include your phone number, email, and links to your social media. Make it easy for customers to get in touch.

Platforms like Wix, Squarespace or WordPress are low cost and beginner-friendly, so you can get up and running in an afternoon.

A professional network where you can connect with other trades, manufacturers and even potential employers.

> YOUTUBE:

If you enjoy filming, consider uploading longer how-to videos. It builds credibility and shows customers you know your stuff.

NQI TIP #5

Keep your posts professional and positive. Customers are more likely to trust you if they see friendly updates and tidy work.

ONLINE REVIEWS = WORD OF MOUTH 2.0

Word of mouth still matters, but online reviews are now just as important. According to surveys, nearly everyone checks reviews before booking a local tradesperson. Ask happy customers to leave a quick review on Google or Facebook – it’s free marketing, and a string of 5-star reviews will make your phone ring.

If you ever get a negative review, don’t panic. Reply politely, explain if something went wrong, and show you’re willing to put it right. Future customers will see that you take responsibility.

“According to surveys, nearly everyone checks reviews before booking a local tradesperson”

DIGITAL TOOLS THAT MAKE LIFE EASIER

Apps can save time and make your working day easier:

> QUOTE & INVOICE APPS:

You can now create professional paperwork on your phone and send it straight to your customers..

> JOB MANAGEMENT TOOLS:

Apps like Tradify or Fergus can help you schedule jobs, track time and manage paperwork.

> MESSAGING APPS:

WhatsApp Business lets you set an “out-of-hours” message and keep work and personal chats separate.

> NAVIGATION:

Google Maps or Waze can help you avoid traffic and get to jobs on time.

KEEP IT SAFE & PROFESSIONAL

> REMEMBER:

Customers may check your social media before booking you. Keep personal posts private, and use separate accounts for work. Always be polite online – one careless comment can damage your reputation.

> FINAL WORD:

The digital world might feel secondary to the tools in your van, but it can be just as important for growing your career. Treat your online presence as part of your toolkit – keep it sharp, up-to-date, and ready to work for you.

STAYING SAFE ON SITE

The plumbing trade can be physically demanding and full of hidden hazards, so getting into good safety habits early will help you avoid injuries and build a long, healthy career.

THE LAW IN A NUTSHELL

Every employer and employee has legal responsibilities under the Health and Safety at Work Act (HASAWA). As an installer, you must:

▸ Take reasonable care of your own health and safety.

▸ Follow your employer’s instructions and site rules.

▸ Use equipment properly and report anything unsafe.

▸ Look out for others who could be affected by your work.

If you ever feel unsure about a task or piece of equipment, stop and ask. It’s always better to check than to risk injury.

COMMON RISKS IN PLUMBING

1. SLIPS, TRIPS AND FALLS

Wet floors, loose tools and cluttered spaces are accidents waiting to happen. Keep your work area tidy, wear sturdy footwear, and clean up spills quickly.

2.

WORKING AT HEIGHT

Attic spaces, roofs and ladders all carry risk. Always make sure ladders are stable and inspected, and never overreach. If you feel unsteady, climb down and reposition.

3. NOISE

Power tools and machinery can cause longterm hearing damage. Use ear defenders whenever noise levels are high.

4. HAZARDOUS SUBSTANCES

You may come into contact with asbestos, lead, sewage, solvents or chemicals. Always wear the right PPE and follow COSHH (Control of Substances Hazardous to Health) guidelines. If you’re unsure whether a material contains asbestos, stop work and get advice before disturbing it.

5. MANUAL

HANDLING

Good health and safety habits help you work smarter, avoid accidents, and gain respect from your team, and your customers. NQI TIP #6

Pipework, cylinders and toolboxes can be heavy. Bend your knees, not your back, and ask for help with awkward lifts. Use mechanical aids where possible.

“Check

your PPE regularly and replace damaged items”

PPE: YOUR EVERYDAY ARMOUR

Personal Protective Equipment (PPE) keeps you safe from most site hazards. A good kit should include:

▸ Safety boots with toe protection

▸ Gloves suitable for the task

▸ Eye protection

▸ Ear defenders

▸ Dust mask or respirator when needed

▸ Workwear that covers your arms and legs

Check your PPE regularly and replace damaged items. Poor or missing PPE is one of the main causes of preventable injuries.

FIRST AID AND EMERGENCIES

Every site should have a qualified first aider and a stocked first aid kit. Make sure you know where it is. For burns or scalds, cool the area with clean, cold water for at least 10 minutes and never apply creams or grease. In serious cases, call 999 or 112 immediately.

LOOK AFTER YOUR HEALTH

It’s not just about avoiding accidents –good health keeps you working longer.

▸ Stay hydrated and take regular breaks.

▸ Stretch before and after heavy work to protect your back and shoulders.

▸ Get enough rest between shifts.

▸ Don’t ignore aches or strains – early treatment can prevent long-term injury.

NQI TIP #7

Being known as “the careful one” isn’t a bad thing. It means you’ll still be in the trade in 30 years’ time!

SCAN HERE

INSURANCE & LEGAL BASICS

Whether you’re working for an employer or one day decide to go self-employed, understanding the basics of insurance and legal cover is vital.

> WHY INSURANCE MATTERS

Accidents, damaged property or injury claims can happen even to the most careful installer. Having the right cover means you won’t face the full cost alone.

NQI TIP #8

Think of insurance as part of your toolkit – something you hope you’ll never need, but wouldn’t want to be without.

> IF YOU’RE EMPLOYED

Your employer is legally required to have Employers’ Liability Insurance. It covers you and your colleagues if anyone is injured or becomes ill because of their work. Most employers also have Public Liability Insurance and tool cover, so you’ll usually be protected when working under their supervision.

Still, it’s worth asking what’s included –knowing how insurance works now will help when you’re ready to go self-employed.

> IF YOU’RE SELF-EMPLOYED

Once you start taking on your own jobs, you’ll need to arrange your own cover. The main types are:

▸ Public Liability Insurance – covers accidental damage or injury to customers or the public while you’re working.

▸ Tool Insurance – protects your equipment if it’s lost, stolen or damaged.

▸ Van Insurance – required by law if you use your vehicle for work.

▸ Professional Indemnity Insurance – covers mistakes in advice or design that lead to a financial loss for your customer.

▸ Personal Accident or Income Protection – helps you stay afloat if you’re unable to work after an injury or illness.

Many insurers offer trades-specific packages that combine these into one simple policy.

LEGAL RESPONSIBILITIES

When you’re self-employed, you’ll also need to register with HMRC for tax and National Insurance purposes. Keep accurate records of what you earn and spend – it makes life far easier when it’s time to complete your Self-Assessment.

> OTHER KEY RESPONSIBILITIES INCLUDE:

▸ Only carrying out work you’re qualified to do – especially anything involving gas or unvented hot water.

▸ Keeping customer data safe and following data protection laws if you store personal information.

▸ Following Health & Safety regulations and using appropriate PPE.

“Knowing how insurance works now will help when you’re ready to go self-employed”

> COMMON TERMS YOU’LL HEAR

TERM WHAT IT MEANS

Policy

Premium

Excess

Liability

Renewal

Broker

The document explaining what you’re covered for.

The amount you pay for your insurance.

The first part of any claim you must pay yourself.

Legal responsibility for damage, injury or loss.

The date your policy must be renewed each year.

A specialist who finds the best policy for your trade.

“The right protection gives peace of mind – for you, your tools, and your customers”

> IF THINGS GO WRONG

If an accident happens or a claim is made against you:

▸ Stay calm and collect details. Take photos and note exactly what happened.

▸ Report it quickly to your insurer or employer.

▸ Never admit liability before speaking to them – they’ll handle it correctly.

Being professional means being prepared, even when the unexpected happens.

WHERE PLUMBING CAN TAKE YOU

Once you’ve gained experience and confidence, you can shape your career in all sorts of directions – from running your own business to specialising in new, sustainable technologies.

BUILD EXPERIENCE FIRST

Your first few years on the tools are about learning, observing, and perfecting your craft. But every skill you pick up is a step towards the next opportunity.

Most employers value reliability and a good attitude as much as technical skill. Stay curious, take pride in your work, and ask questions. The knowledge you gain from experienced installers will be the base you build everything else on.

Many installers spend several years working as part of a team before taking the leap into self-employment – it gives you time to master pricing, planning, and customer service.

EXPLORE SPECIALISMS

Once you’ve got a few years under your belt, you might find yourself drawn towards a particular area of the trade.

> GAS & HEATING – progress to Gas Safe registration and work with boilers, cookers and central heating systems.

> RENEWABLES – specialise in heat pumps, solar hot water, or low-carbon systems – one of the fastest-growing parts of the industry.

> MAINTENANCE & REPAIRS – for those who like variety and problem-solving.

> BATHROOM & WET-ROOM DESIGN –ideal if you enjoy the creative side of plumbing and customer interaction.

> SITE SUPERVISION OR PROJECT MANAGEMENT – for those with strong organisational and leadership skills.

Each path can lead to new qualifications, better pay, and more independence.

Don’t rush it. The best careers are built on solid foundations, not shortcuts.

“Your qualification opens the door – but it’s your positive attitude, effort and willingness to keep learning that will shape the journey ahead”

“The knowledge you gain from experienced installers will be the base you build everything else on”

> TEACHING, ASSESSING AND BEYOND

Not everyone wants to stay on the tools forever. Some experienced installers move into teaching, assessing, or technical support roles within colleges, training providers, or manufacturers. These jobs allow you to pass on your knowledge and help train the next generation of plumbers.

> RUNNING YOUR OWN BUSINESS

If you decide to go self-employed, take your time and plan carefully. Start small, build a loyal customer base, and reinvest in good tools and training. Remember: every great plumbing business started with one person, one van, and a reputation for doing things properly.

> KEEP LEARNING

Technology, regulations and materials are always changing. Make continuous learning part of your working life. Attend trade shows, sign up for manufacturer courses, and stay curious – the more you know, the more valuable you become.

NQI TIP #10

The best plumbers never stop learning. Every job, every customer and every challenge teaches you something new.

YOUR FUTURE, YOUR WAY

Plumbing offers stability, variety and real satisfaction. Whether you dream of fitting high-end bathrooms, installing renewable systems, or running a successful local business, the skills you’re developing now will take you there.

The Quickest, Neatest, Simplest and Lowest Cost installation solution for pressure relief termination.

n No fabrication – particularly useful at higher levels

n Tried, tested and approved by British Gas

n NHBC approved

The Quickest,Neatest, Simplest and Lowest Cost installationsolutionfor pressurerelieftermination

n Manufactured to EN1254 – complies with all current legislations

● Nofabrication–particularlyusefulathigherlevels

● TriedandtestedbyBritishGas ● NHBCapproved

● ManufacturedtoEN1254–complieswithall currentlegislations

n Available from leading plumbing and heating merchants

Availablefromleadingplumbingandheatingmerchants

n No pipe cutting – particularly useful in awkward places

n Seals holes in 15mm pipe

n Just add flux to the Click Fix, clip it over the hole and heat until a seal is made.

n Available from leading plumbing and heating merchants

INDUSTRY CONTACTS

Aalberts IPS

T: 01302 855 656 I E: info@aalberts-ips.com

Aalberts IPS develops the advanced integrated piping systems for distribution and control of liquids and gases. These systems are used in various markets such as industry, utility and residential construction. We offer fully integrated piping systems in valve, connection, fastening and piping technology.

@aalbertsipsuk

@aalbertsips_uk

Altecnic

@AalbertsIPSUK

@aalberts-integrated-piping-systems

T: 01785 218200 I E: sales@altecnic.co.uk

Altecnic is the UK’s leading supplier and manufacturer of quality heating and plumbing products for both domestic and commercial markets. We have industry leading expertise and new product development, supported by dedicated technical and customer service teams.

@altecnicltd

@AltecnicLimited947

CAT

@Altecnic @Altecnic

@Altecnic

T: 44(0)1452 886 225 I E: info@shopcaterpillar.co.uk

CAT Footwear is born out of our heritage in heavy duty equipmentmasterfully engineered to challenge the impossible. Our boots are built with that same level of detail. When you wear CAT Footwear you can step confidently onwards into whatever the job.

@shopcaterpillaruk

@shopcatuk

Conex Bänninger

T: 0121 557 2831 I E: Marketing@IBPGroup.com

With 115 years of innovation, Conex Bänninger leads globally in plumbing and HVAC. Specialising in fittings, valves and accessories for domestic, commercial and industrial use, it delivers advanced, sustainable technology and trusted, high-quality solutions for modern building systems worldwide.

@conexbanninger_uk

@ConexBanninger @conex-banninger

CORGI

T: 020 3457 3703 I E: enquiries@corgiservices.com

For over 50 years, CORGI Services has been a trusted name in plumbing, heating, and renewables. Renowned for high standards of reliability, expertise and quality. Supporting tradespeople nationwide, CORGI are trusted to bring warmth, comfort and security to people’s homes.

@corgiservices1

@corgiservices @corgiservices

Copper Sustainability Partnership

E: enquiries@cusp.com

Born from the ambition to challenge the plastics greenwash within construction and plumbing, CuSP champions environmental thinking, insight sharing and collaboration across industries to encourage the use of copper as a more sustainable choice.

@cuspuk

@cuspuk @cuspuk @CuSP – Copper Sustainability Partnership

Fernox

T: +44 (0) 330 100 7750 I E: sales@fernox.com

Established in 1964, Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables, and diagnostic testing services, and has pioneered the development of energy-efficient products both for traditional and renewable technology in domestic and commercial applications.

@Fernox64

@FernoxWaterTreatment

@Fernox @Fernox64

Geberit

T: 01926 516800 I E: enquiries@geberit.co.uk

At Geberit, we use our passion for design and technology to deliver contemporary, high quality solutions that transform efficiency, increase safety and enhance living and working environments. As a European market leader in sanitary technology we apply our vast know-how and over 150 years of experience to everything we do.

@Geberit

@GeberitUK

www.linkedin.com/showcase/geberit-uk/

Grundfos Pumps Ltd

T: 01525 850000 I E: grundfos-uk@sales.grundfos.com

Grundfos Pumps is a global leader in the supply of energy-efficient pumps for a wide range of applications around the home. From heating circulator systems, wastewater management, and shower pumps to boosting solutions for the whole house, our comprehensive line-up is designed to meet every demand with reliability and performance.

@grundfos @Grundfosinstallers_UK @grundfosforinstallers @grundfos @grundfos

Intergas

T: 01527 888000 I E: marketing@intergas-heating.co.uk

Intergas Heating Hybrid solutions combine renewable technology with high-efficiency boilers to maximise energy savings and reduce carbon emissions. Seamlessly integrating heat pumps and gas, they deliver reliable comfort, sustainability, and flexibility, helping homeowners’ transition smoothly towards a greener, low-carbon future.

@intergasheating @IntergasHeatingUK

@intergasheating8537 @intergas-heating

Loctite

T: 01442 278100

LOCTITE 55 pipe sealing cord is fast becoming the plumbers first choice for thread sealing. Get an instant seal, easy to apply, WRAS and gas approval. Faster, better and easier to apply than traditional thread sealing methods.

@LoctiteTerosonUK

Mitsubishi Electric

T: 01707 278666 I E: Heating@meuk.mee.com

The Ecodan air source heat pump from Mitsubishi Electric is the renewable, low carbon alternative to traditional high carbon heating systems. This reliable, renewable heating technology delivers highly efficient sustainable space heating and hot water all year round.

@Mitsubishi_Electric_Heating_UK

@ecodanheating

@MitsubishiElectricHeatingUK

@Mitsubishi_Electric_Heating_UK

Polypipe Building Products

T: 01709 770000 I E: residential@polypipe.com

Polypipe Building Products is the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market. We design, develop, and manufacture over 20,000 product lines which are stocked in plumbers and builders’ merchants nationally.

@PolypipeTrade @polypipetrade @PolypipeTrade

@PolypipeTrade www.linkedin.com/showcase/polypipetrade

Ridge Tool UK

T: 0808 238 9869

RIDGID®, a leading manufacturer of tools and equipment, markets its products in over 140 countries. The company offers more than 300 types of tools serving the rental, plumbing, HVAC/R, utility, industrial, electrical, petroleum, institutional, commercial and hardware markets.

@RIDGID.Europe

@RIDGID.Tools.Europe

@RIDGID_Europe

Saniflo Ltd

T: 020 8842 0033 I E: sales@saniflo.co.uk

Saniflo is the market leader in the production and sale of macerators, pumps and lifting stations for domestic and commercial use. The company also has the Kinedo range of showering products including cubicles, enclosures, trays and a brand new range of shower panels.

@SanifloUK

@Saniflo-uk-ltd @Saniflo @SanifloSupport

Screwfix

T: 03330 112 112 I E: online@screwfix.com I WA: 0330 678 4720

Screwfix has over 970 stores across the UK, Ireland and France, with a range of over 70,000 products.

@screwfix_uk @Screwfix @screwfix_uk

Viessmann

Founded in 1917 as a heating technology manufacturer, and now part of Carrier, today Viessmann is one of the world’s leading providers of efficient climate (heating, water and air quality) and renewable energy solutions.

ViessmannClimateSolutionsUK

@viessmannclimatesolutionsuk @ViessmannUK1917

Water Regs UK

T: 01495 983 010 I E: info@waterregsuk.co.uk

Water Regs UK collaborates with UK water companies to provide free online guidance on the water fittings regulations and Scottish byelaws. Plumbers and water fittings professionals can join WIAPS, industry’s approved contractor scheme, run on behalf of 18 water companies.

@WaterRegsUK @water-regs-uk

Wavin

T: 0800 038 0088 I E: info@hep2o.co.uk

Hep2O is Wavin’s market-leading flexible plumbing that offers a complete range of push-fit solutions. Wavin, a member of the Orbia Group, is the leading supplier of water management, plumbing and drainage systems for the building and construction markets. Other Wavin brands include OSMA and Tigris K5/M5.

@hep2o

@WavinCoUK @hep2o

WD-40

T: +44 (0) 1908 555 450 I E: info@wd40.co.uk

Originally created in 1953 as a rust prevention and water displacement solution for the emerging aerospace industry, the blue and yellow cans of WD-40® have become the go-to problem-solver for both DIYers and professionals alike.

@wd40uk

@ OriginalWD40.UK

@wd40_uk @wd40uk