WLU 2026 WINTER BU111 ALL ABOUT MIDTERM AND FINAL COMBINED (Understanding Bus. Environment) Wilfrid Laurier University
PBU111 Study Notes
Table of Contents MIDTERM NOTES ......................................................................................................................................................... C Key Success Factors and Key Performance Indicators ......................................................................................................................................................... C Employees – Gaining Employee Commitment................................................................................6 Linking to each factor.........................................................................................................................................6 Actions..................................................................................................................................................................7 Key Performance Indicators for Employees.......................................................................................................7
Customers – Ensuring Customer Satisfaction................................................................................8 Linking to each factor.........................................................................................................................................8 Actions..................................................................................................................................................................9 Key Performance Indicators for Customers.......................................................................................................9
Products and Services – Producing quality products and services..........................................10 Linking to each factor.......................................................................................................................................10 Actions................................................................................................................................................................11 Key Performance Indicators for Products and Services................................................................................11
Innovation – Encouraging innovation and creativity....................................................................12