“My experience with Iron Bridge has been exceptional. Their communication, responsiveness and overall approach made what can often be a stressful process feel smooth and well managed.
The team has been professional, personable and genuinely supportive throughout.”
Since 2003, our family-owned and operated, award winning company has been dedicated to helping people and property connect across Auckland, Wellington, and Christchurch. With more than $2 billion worth of property under our care and an impressive 99.5% occupancy rate, our team is driven by a shared commitment to providing excellence in property management.
Whether you’re taking your first steps into property investment or have accumulated a substantial portfolio, we’re here to make your property experience both successful and rewarding.
Our commitment to exceptional service isn’t just words, it’s a promise made to you, upheld by our 10 Point Service Guarantee. This guarantee ensures accountability on our part. Should we ever fail to meet our standards, we’ll provide you with six weeks of free property management, no questions asked.
From the entire Iron Bridge team, we can’t wait to partner with you on your property journey.
Property investment offers many rewards, but only when your asset is managed well.
At Iron Bridge, our property management service is built on two key principles; industry leading processes and exceptional customer service.
We’re committed to setting a higher standard in property management. Our comprehensive 12-point checklist ensures that every aspect of your property investment is handled with care, professionalism, and expertise.
Here’s what sets us apart:
Our dedication to excellence is continually recognised through numerous industry awards for outstanding service.
All property managers are either qualified or actively working towards their ‘New Zealand Certificate in Residential Property Management’.
Our rigorous six-stage screening process goes beyond conventional methods, using advanced screening tools and data-driven insights to help ensure the selection of reliable and responsible tenants.
Enjoy consistent occupancy and stability with our proven leasing strategies, ensuring a proven 99.5% occupancy rate.
Our proactive approach minimises financial risks through timely rent collections, automatic payments as a tenancy condition, and real-time follow-ups on missed payments.
Your personal point of contact, ensures tailored solutions for your property needs.
Assistance from leasing specialists, tenant property managers, and a full administration support team enables seamless management of your property. Vital correspondence is handled efficiently and accurately.
at No Extra Charge
Thorough property inspections are conducted regularly at no extra cost to you, with written photographic reports provided after each inspection.
Tenants have access to a 24/7 maintenance concierge that enables prompt resolution of required maintenance that upholds property value and tenant satisfaction. We only partner with trusted, qualified tradespeople, who are diligently screened.
Building trust and rapport with tenants to encourage long-term satisfaction and length of tenancies.
11. Integrated Technology &
Reporting
Advanced tenant screening software, robust industry management platforms, and landlord portals, ensure clients have access to comprehensive information 24/7.
Ensure transparency, compliance, and the integrity of your funds through regular third-party routine audits.
With Iron Bridge, you’re not just getting a property management service; you’re gaining a partner dedicated to maximising the value and performance of your investment. Compare our checklist to others and experience the difference firsthand. Choose Iron Bridge for unparalleled service and peace of mind in property management.
“Iron Bridge are amazing. They answered my endless queries and gave me support from A to Z. I can sleep well knowing my house is looked after. They are extremely professional and reliable.”
Our commitment to you
We are so confident about the level of service that we provide, we have guaranteed it in writing. Our 10 Point Service Guarantee
Our 10 Point Service Guarantee We are so confident about the level of service that we provide, we have guaranteed it in writing.
Pam Marshall Managing Director
• We give you one point of contact, your Senior Property Manager, who has full knowledge of all matters relating to your property.
• We give you one point of contact, your Senior Property Manager, who has full knowledge of all matters relating to your property.
• If your Senior Property Manager is unavailable at any time during business hours and you leave a message with our reception, your call will be returned within 4 business hours.
• If your Senior Property Manager is unavailable at any time during business hours and you leave a message with our reception, your call will be returned within 4 business hours.
• Email messages will be returned within one business day.
• Email messages will be returned within one business day.
• We guarantee we will conduct a thorough screening of all prospective tenants, always including, but not limited to credit and reference checks.
• We guarantee we will conduct a thorough screening of all prospective tenants, always including, but not limited to credit and reference checks.
• We will update you at least once a week while your property is available to lease.
• We will update you at least once a week while your property is available to lease.
• We will not make any mistakes in the preparation of any documents used in the management of your property.
• We will not make any mistakes in the preparation of any documents used in the management of your property.
• All non urgent repair requests from tenants will be actioned within 2 working days.
• All non urgent repair requests from tenants will be actioned within 2 working days.
• We will attend to any ‘urgent’ repair requests within 4 hours of receipt.
• We will attend to any ‘urgent’ repair requests within 4 hours of receipt.
• We will not arrange any repairs to your property without your knowledge and approval, for all maintenance greater than your pre/approved disbursement, unless in a matter of urgency.
• We will not arrange any repairs to your property without your knowledge and approval, for all maintenance greater than your pre/approved disbursement, unless in a matter of urgency.
• We will only use appropriate qualified tradespeople for any repairs and maintenance work on your property.
• We will only use appropriate qualified tradespeople for any repairs and maintenance work on your property.
• We have a zero tolerance rent arrears policy.
• We have a zero tolerance rent arrears policy.
• We will follow up on rent arrears in accordance with:
• We will follow up on rent arrears in accordance with:
- Our fully documented arrears procedure.
- The requirements of the Residential Tenancies Act.
- Our fully documented arrears procedure.
- The requirements of the Residential Tenancies Act.
• We will contact you to seek your instructions regarding possible termination of the tenancy.
• We will contact you to seek your instructions regarding possible termination of the tenancy.
• Should termination of the tenancy be necessary, we will keep you informed throughout the process.
• Should termination of the tenancy be necessary, we will keep you informed throughout the process.
• We will inspect your property quarterly.
• We will send you a written report of the inspection within 10 business days.
• We will inspect your property quarterly.
• We will send you a written report of the inspection within 10 business days.
• All personal information will be held in the strictest confidence and will not be released to a third party without your authorisation.
• All personal information will be held in the strictest confidence and will not be released to a third party without your authorisation.
• Our property management policies and procedures are enshrined in our Best Practice manuals and processes.
• We will always strive to set the highest standards in honesty, integrity and professional code of conduct.
• Our property management policies and procedures are enshrined in our Best Practice manuals and processes.
• We will always strive to set the highest standards in honesty, integrity and professional code of conduct.
• If we fail to meet any of these standards then 6 weeks management of your property going forward, will be provided free of charge.
• This guarantee does not apply when:
- We are requested to carry out non-standard duties.
• If we fail to meet any of these standards then 6 weeks management of your property going forward, will be provided free of charge.
- Matters are outside our control. For example, a natural disaster or accident.
• This guarantee does not apply when:
- We are requested to carry out non-standard duties.
- Matters are outside our control. For example, a natural disaster or accident.
From day one of your property investment journey, we’re there for you. We work with you one-on-one to help grow your wealth and achieve your property goals.
“We have been thoroughly impressed by Iron Bridge's proactive management and the way they address every detail. My family and I feel completely comfortable leaving our investment in their capable hands.”
Before you trust a property manager with your asset, use our 14 Point Assessment Guide to ensure their processes and approach are up to scratch.
How long has your business been operating?
Has your business or the people who work within it received any industry awards?
Is your business a member of any professional groups/affiliations?
Can I access my account information online 24/7?
What is your average occupancy rate?
Does your team receive regular training?
Can you provide testimonials from customers?
Do you provide a service guarantee, with a financial consequence?
Can I contact some of your current clients for a reference?
Who do I contact if my Property Manager is on leave/unwell?
Will you personally show prospective tenants through my property?
Do you have documented best practice policies and systems in place that staff must follow when looking after my property?
What is your process for minimising rent arrears?
Do you charge for inspections and organising maintenance and repairs?
As you prepare to welcome new tenants into your property, it’s essential to ensure a smooth transition and set clear expectations from the outset. To assist you in this process, we’ve compiled a comprehensive checklist of tasks to complete before your tenants move in.
Remove all personal belongings, external furniture, garden tools, pot plants, and miscellaneous items from the property.
Ensure all locks have keys. Supply two full sets of keys and an additional two front door keys, with one set kept at our office and the other provided to the tenant.
If applicable, provide two working garage door remotes for properties with automated garage doors.
Contact your gas provider to inform them of renting your property. As the owner, you’re responsible for gas bottle rental payments if applicable.
Ensure all council rubbish and recycling bins are supplied, clean, and empty at the start of the tenancy.
Ensure your property complies with the Residential Tenancies Act by meeting the following standards:
• Smoke Alarms
Are installed, they are operational and have not expired. There is at least one alarm on every level and within 3 metres of bedrooms.
• Insurance
Have insurance excess noted on the tenancy agreement.
• Health and Safety
The property complies with all building, health and safety requirements.
• Building Compliance
The property must have all the necessary building permits, resource consents and Code Compliance Certificates in respect of the construction, alteration or additions to any structure on the property.
• Healthy Homes Standards
Confirmation of compliance of the Healthy Homes Standards to include:
- Insulation - Ventilation - Draughts - Heating - Moisture and drainage
If you need help with any of these compliance requirements, we would be happy to help!
“The team at Iron Bridge are the best at what they do in New Zealand. I've worked with a number of property management companies over many years, and Iron Bridge stand out as a caring, supportive and hands-on agency with people who genuinely engage and communicate.
First class service with the personal touch. Outstanding!”
Redirect your mail to your new address.
Advise/cancel utilities such as phone and internet.
Take a final reading from your electricity/gas meter (but do not cancel this service). Supply copies of any appliance manuals you have, to the tenants.
Ensure a UHF aerial is in place for digital television.
Insure your property appropriately, with comprehensive landlord insurance.
“I was amazed at how highly coordinated the Iron Bridge team were when looking after our rental.
There was great documentation and I never felt like I had to repeat or re-explain items to anyone at Iron Bridge.
I interviewed about 6 Property Managers and am 100% satisfied with the decision to go with Iron Bridge.”
The following cleaning guide outlines the tasks we expect tenants to complete upon vacating a property. By ensuring these tasks are ticked off before your first tenant moves in, you can establish a high standard for them to maintain.
Lawns and Gardens
Lawns should be freshly mown and edged. Gardens should be weeded with rubbish and leaves removed. Be sure to check behind sheds and clear leaves and other debris from spouting too.
Rubbish
All rubbish is removed from both inside and outside.
Pet Droppings
Remove droppings from gardens and lawn. Dispose of these, do not bury them.
Paths and Paved Areas
Sweep all paths. Remove any oil spills present in the garage or beneath the barbeque.
Garage
To be swept, clean and free of rubbish. If there are any marks or scuffs on walls, try to remove them.
Walls and Ceilings
Clean any dirty marks caused by scuffing, fingerprints or food. Remove any cobwebs, fly dirt and mould.
Light Fittings
Remove dust and any dead insects inside and ensure all bulbs are working.
Doors, Doorways and Skirtings
Wipe these down with a damp cloth and remove finger marks, as well as any other removable marks. Ensure all doors have door-stoppers to minimise potential damage to walls.
Windows
Clean windows, both inside and out. Clear dust build up and dead insects from sills and runners (a vacuum cleaner and paint brush work well).
Curtains and Blinds
Consider dry cleaning or, alternatively wash any washable curtains and netting. If curtains are visibly dusty, simply vacuum them. Clean slats on venetian blinds.
Cupboards and Drawers
All bedroom, passageway and kitchen cupboards and drawers should be cleaned inside and out.
Carpets
All carpeted areas are to be thoroughly vacuumed, free of stains and odours. Consider professional carpet cleaning, particularly if there are marks, stains or you have pets.
Bathroom, Shower and Toilets
Clean sinks, toilet seats, toilet bowls, mirrors, cabinets and vanity units. Remove soap build up and mould from shower units and screen doors. Ensure the sink and bath have plugs. Clean both the shower trap and extraction fan.
Heat Pumps/DVS/Smart Vents
Clean all vents and filters.
Floors
Wash all floors, ensuring corners are clean too.
Oven, Hobb, Rangehood and Dishwasher
Ensure all exterior and interior of chattels included in the tenancy are cleaned, included trays and filters and that all food residue be removed.
In New Zealand, the Residential Tenancies Act (RTA) and its subsequent amendments outline a comprehensive list of infringements for landlords. Violations of these regulations can result in significant penalties.
Opposite is a summary of common infringements and their associated fines. By choosing Iron Bridge to manage your investment property, you can minimise the risk of incurring these fines. Our team is highly skilled and knowledgeable in all aspects of the RTA and its requirements.
failing to meet obligations in respect of cleanliness, maintenance, smoke alarms, the healthy homes standards, or buildings, health, and safety requirements
or
2025
Winner
Winner
Winner
Winner
Winner
Winner
Winner
Winner
Finalist
Finalist
Finalist
Finalist
Finalist
Finalist
2024 Winner Winner
Finalist
Finalist
Finalist
Finalist
Finalist
Finalist
Medium Agency of the Year
Medium Office of the Year - Wellington
Large Office of the Year - Christchurch
POD/Team of the Year - Christchurch
POD/Team of the Year - Auckland
Excellence in Growth - Christchurch
Support Person of the Year - Christchurch
Business Development Manager of the Year
Property Management Team of the Year
Property Manager of the Year
Support Person of the Year
Growth Award
Large Agency of the Year
Medium Office of the Year - Wellington
Medium Agency of the Year
Rising Star Property Manager Manager of the Year
Property Management Team of the Year
Administration Controller of the Year Manager of the Year
Employer of the Year
Excellence in Customer Service
The PMC Awards
Tenancy Master Class (TMC) Awards
Tenancy Master Class (TMC) Awards
Tenancy Master Class (TMC) Awards
Tenancy Master Class (TMC) Awards
Tenancy Master Class (TMC) Awards
Tenancy Master Class (TMC) Awards
Australasian Real Estate Awards
Australasian Real Estate Awards
Australasian Real Estate Awards
Australasian Real Estate Awards
The PMC Awards
The PMC Awards
Tenancy Master Class (TMC) Awards
The PMC Awards
The PMC Awards
REINZ Awards for Excellence
Australasian Real Estate Awards
Australasian Real Estate Awards
Tenancy Masterclass (TMC) Awards
2degrees Auckland North & West
Business Awards
2degrees Auckland North & West
Business Awards
2023
Winner
Property Management Team of the Year
Winner Office of the Year - Large Office
Winner Excellence in Growth
Winner POD of the Year
Winner Administrator of the Year
Winner Business Development Manager of the Year
Finalist Manager of the Year
Finalist Property Manager of the Year
Finalist The People’s Choice Award
Finalist Employer of the Year Award
2022
Winner
Winner
Winner Winner Winner Winner Winner
Finalist
Property Management Team of the Year
Office of the Year - Large Office
POD/Team of the Year
Property Manager of the Year
Manager of the Year
HTA Growth Member
HTA Growth Member
Residential Property Manager Rising Star
Australasian Real Estate Awards
Tenancy Masterclass (TMC) Awards
Tenancy Masterclass (TMC) Awards
Tenancy Masterclass (TMC) Awards
REINZ Awards
Australasian Real Estate Awards
Tenancy Masterclass (TMC) Awards
Tenancy Masterclass (TMC) Awards
2degrees Auckland North & West
Business Awards
2degrees Auckland North & West Business Awards
Australasian Real Estate Awards
Tenancy Masterclass (TMC) Awards
Tenancy Masterclass (TMC) Awards
Tenancy Masterclass (TMC) Awards
Tenancy Masterclass (TMC) Awards
(Individual) of the Year
(Business 500+ Properties) of the Year
REINZ Awards
Auckland
PO Box 331 019
Takapuna, Auckland 0622
Phone (09) 985 2820
Email property@ironbridge.co.nz
Wellington
PO Box 40125
Upper Hutt, Wellington 5140
Phone (04) 891 9999
Email wellington@ironbridge.co.nz
Christchurch
PO Box 8934
Riccarton, Christchurch 8440
Phone (03) 961 5333
Email corporate@ironbridge.co.nz
0800 432 434
ironbridge.co.nz