WELCOME TO THE PERSPECTIVE HELM COMMUNITY
We are pleased to welcome you to the Perspective Helm community. Living within a body corporate environment offers a blend of shared amenities and collective responsibilities. At Perspective Helm, we’re proud to partner with Silver Stewart King & Burns in the ongoing management of our Common Property. Together, we’re committed to fostering a wellmaintained, high-functioning community that reflects the standards and values we all share.
As a member of the body corporate, your participation is both valued and essential. Your input contributes to important decision-making processes that help preserve and enhance the quality, functionality, and value of our shared spaces.
We believe a great community is built on mutual respect, kindness, and a spirit of cooperation. A friendly wave, a thoughtful gesture, or simply being considerate of one another goes a long way in creating a welcoming and harmonious environment.
Once again, welcome. We look forward to your involvement and to building a strong, connected community together.
COMMUNICATION IN OUR COMMUNITY
If you have any questions or concerns about the building whether it’s cleaning, maintenance, or anything else please reach out to us at concierge@sherpagroup.com. au. This inbox is monitored Monday to Friday during business hours. We’ll also be keeping you updated through a few different channels, including a new Owner’s Portal that’s coming soon. This portal will be used for all important building updates and notices. We’ll share more details shortly!
EXPERIENCE ELEVATED LIVING WITH OUR CONCIERGE SERVICES
Our dedicated Concierge team is committed to simplifying your day-to-day life. Whether you require assistance with housekeeping arrangements, floral deliveries, private chef bookings, dry cleaning, or other lifestyle services, we’re here to help. In addition, your Residential Services Manager will be curating regular community events designed to foster connection and create a vibrant, engaging living environment for all residents. Concierge services are available Monday to Friday during standard business hours.
CARETAKING EMERGENCIES - AFTER HOURS CONTACT
For caretaking emergencies outside of regular business hours, please contact your Residential Services Manager on mobile 0407 516 818. Emergencies typically involve situations requiring immediate attention, such as burst water pipes, major plumbing failures, malfunctions of critical safety systems or security breaches.
RECREATION SPACES ETIQUETTE
All amenities operate on a first-come, firstserved basis. Recreation Facilities are shared amenities for all residents to enjoy. These spaces belong to all of us, let’s treat them with care and consideration so everyone feels welcome.
OBSERVING QUIET HOURS
To encourage a harmonious living environment, our Recreation Facilities are closed for quiet hours between 9:00PM and 7:00AM.
MAIL AND PARCEL SERVICES
Australia Post will deliver your mail directly to your letterbox located at the front entrance of the building.
To help maintain the safety and integrity of our building and shared spaces, we kindly remind all residents that letterboxes located on Common Property must not be used to store or hold keys, fobs, or any other access devices.
For added convenience, MyParcel lockers have also been installed on-site. Once you’ve moved in, you’ll receive a comprehensive welcome pack containing all the details you need, including your verification codes.
KEY ORDERING PROCEDURES
If you require additional or the replacing of keys or security fobs for your apartment,
please email your request to concierge@ sherpagroup.com.au. Please note that the body corporate manages the allocation of keys and fobs to ensure the building’s security and capacity are maintained in the best interest of all owners. All requests will be reviewed in line with these guidelines. Please allow up to 48 hours for processing from the time your request is submitted.
DEFECT REPORTING PROCEDURE –POST SETTLEMENT
Following settlement, any defects should be reported via email to concierge@ sherpagroup.com.au. Our concierge team will forward your report to the builder on your behalf. To assist with efficient processing, please ensure your email includes:
• A clear description of the defect
• Supporting photographs
• Your apartment details
Please note: The concierge team acts solely as a liaison between purchasers and the builder. They are not qualified to assess or determine whether an issue constitutes a defect. If the builder requires access to your apartment, you must provide written confirmation specifying the date and time they may enter.
VISITOR PARKING GUIDELINES
There are 3 designated visitor parking bays available for casual use by bona fide guests of Helm occupiers.
PROTECT OUR PLUMBING
To prevent costly damage and blockages, only flush toilet paper and human waste. Items like nappies, tissues, wet wipes, and sanitary products even those marked “flushable” must go in the bin. Please share this with your guests to help maintain the building’s plumbing system and avoid expensive repairs.
WASTE AND RECYCLING GUIDELINES
Each floor is equipped with waste and recycling chute for proper disposal. Please ensure that no rubbish or loose items are left in the garbage chute rooms or corridors. For safety and functionality, avoid disposing of hard rubbish such as glass, bricks, crockery, appliances, or similar items through the
garbage chute. Oversized waste should be disposed of and is the responsibility of each resident. The following items should also not be disposed of via the chute; any waste over 3kg, items larger than 300mm in any direction, cardboard, hazardous waste, e-waste, construction debris and green waste.
Important Notice:
Please be aware that improper disposal of waste in the chutes can cause blockages and damage to the chute system. This can lead to increased maintenance costs for the body corporate and render the chute system inoperable. To help us maintain a functional and cost-effective system, please ensure you dispose of waste properly.
PET OWNERSHIP IN OUR COMMUNITY
We’re proud to be a pet-friendly community and love seeing your furry companions around the property! To help ensure a safe, clean, and enjoyable environment for everyone, we kindly ask all pet owners to follow a few important guidelines.
As per By-law 12, all pets must be registered with the Body Corporate.
Please request a Pet Application Form via concierge@sherpapropertygroup.com.au
Your pet will need to display their Helm pet tag that will be issued upon registration.
To keep our shared spaces pleasant for all, please remember to:
• Keep pets secure when in common areas to ensure the safety and comfort of all residents.
• Refrain from bringing pets into recreational facilities unless a designated pet-friendly area is provided.
• Clean up after your pet promptly and hygienically to maintain a clean and welcoming environment.
• Note that any extra cleaning or damage caused by pets may result in costs being passed on to the Lot owner.
BUILDING AND CONTENTS INSURANCE
If you have any questions or would like more information about the building insurance coverage and policies, please feel free to reach out to the Body Corporate Manager, sskb@sskb.com.au. Kindly note that individual lot owners are responsible for arranging and maintaining their own contents insurance and/or landlord insurance, depending on their circumstances.
MARINA BERTHS
Under By-Law 32, it’s your responsibility to keep your berth clean, neat, and wellmaintained. This includes handling all upkeep, operating costs, and general care of the area. Please also remember that berths are designated solely for mooring and manoeuvring marine vessels and boats, pedestrian access, ingress and egress, and fishing. Your attention to these guidelines helps keep our marina safe and enjoyable for everyone.
BOARDWALK AREA
To ensure fair access and help preserve the Boardwalk Area for those responsible for its care, owners of Non-Marina Berth Lots are kindly asked not to use this space. Since they don’t contribute to its maintenance, repairs, or insurance, it’s reserved for those who do.
STORAGE AREAS
To help keep our shared environment pleasant and organised, each owner is kindly asked to maintain their exclusive storage area in a clean and tidy condition.
UNDERSTANDING YOUR COMMUNITY: A GUIDE TO BODY CORPORATE BY-LAWS
Body corporate by-laws in Queensland are legally binding rules created by a body corporate to manage and regulate the use of common property, lots, and shared facilities within a community titles scheme. They are documented in the Community Management Statement (CMS) and must comply with the Body Corporate and Community Management Act 1997 for a copy of the by laws please contact sskb@sskb.com.au.
BUILDERS HANDOVER MANUAL
A builder’s handover manual is a comprehensive document provided to the client at the completion of a construction project. It serves as a vital reference guide, detailing all aspects of the building’s operation, maintenance, and compliance. Please let us know if you have not received a copy at handover. Included in the manual is a list of tradespeople in the event you need assistance.
We hope this manual has provided you with the guidance and clarity needed to enjoy a safe, respectful, and enriching living experience in our community. Should you have any questions or need further assistance, please don’t hesitate to reach out to us.
