Switch
MAKE YOUR SWITCH TO SHAPE WITH EASE
The Shape difference.
Voted No. 1 Local Agent. National Home Owners Choice Awards.
Dedication to a holistic approach. We analyse, research and seamlessly blend technology, creativity and care.
Specialists, not generalists. Property management is our core focus, not an add-on service.
Family-owned and client-focused. We deliver tailored solutions, not a one-size-fits-all approach.
Peace of mind guaranteed. Reliable and accountable property managers, each with 10+ years expertise.
Tenant matching Ai unique to Shape. Over 46,000 qualified renters in our database.
Members of Property Profile Group. Victoria’s leading independent agent network.
Switching is straightforward. Once you decide to move, we handle the entire process end-to-end.
We manage all communication with your current agency professionally and discreetly, ensuring a smooth handover without placing you in the middle. No friction. No disruption. Just structured execution and immediate momentum under new management.
Why staying put can cost you
While it may feel easier to remain with your current agency, the wrong representation can cost you time, create unnecessary risk, lead to property deterioration and erode long-term returns. Don’t let yourself be exposed to significant fines via the new legislative environment. A strategic change can restore confidence and clarity around your investment.
WHY HAVE OTHERS MOVED TO SHAPE?
Many of our clients here at Shape were once managed by other companies, however they decided to make the move to Shape due to:
• Poor communication
• A lack of proactive management
• Inability to forward plan
• Irregular rental payments and random fees
• Long vacancy rates
• Poor renter selection
• Inconsistent routine inspections
• Poor maintenance teams
• Potential maintenance issues not identified
• High turnover of staff
• Quality of staff
HOW ABOUT YOUR CURRENT AGENCY?
WELCOME TO SHAPE
When it comes to property management, only an experienced, award-winning team with finely tuned processes and passionate, proactive people can steer your valuable property into a profitable future. Fostering a human connection, our personal touch promotes face- toface contact, opens all lines of communication and contributes to building rapport and relationships with our clients.
We ensure that making the changeover to Shape is very easy for our new landlords. In many cases we find that you can terminate your management agreement effective immediately, by written notice to the current agency. You don’t have to wait until the end of the tenancy agreement either. We find it is an even smoother process to make the switch whilst your property is rented.
Just let us know and we can take care of this entire process for you.
Next steps?
Like many other satisfied Shape landlords, this is how you too can make the switch:
1. Notify us that you would like us to proceed with the management change in writing.
2. We will then send a request to your current agency to inform them on your decision to move to Shape and arrange a time to pick up the file and keys. All historical records will be obtained.
3. We will check and fill in the necessary paperwork on your behalf including notifying all accounts to send future invoices to us as well as submitting the change of management form for the bond transfer.
4. We will notify the renter of the change of agency and provide all the wnecessary information for them to start making rental payments to you (via the Shape statutory trust account).
5. Shape becomes your new Property Manager, everything else remains the same. Anytime after management takeover we can organise to meet you at the property (after notice has been agreed with the renter) for a property inspection, to have a comprehensive walk through of the property
6. We arrange a property inspection to update the existing condition report (if required) and keep you informed each step of the way.
Ready to make the change?
Here are some appropriate etiquette items we will undertake on your behalf to minimise any disruption:
APPROPRIATE NOTICE IN WRITING
We will call and write to your current agency advising that you’re cancelling the agreement and that one of the Shape team will be in touch to arrange hand over of management.
WE ENSURE YOU RECEIVE COPIES OF IMPORTANT PAPERWORK
As part of the transfer process, we will always ensure we receive copies of all tenancy documents, including all applications, rental agreements, Bond information, inspection reports, marketing material and anything else require to manage your property optimally. These documents are normally forwarded immediately upon termination of the contract and kept in our records.
WE WON’T MAKE IT PERSONAL
If your experience has been unpleasant and you have been treated poorly, it may be hard to keep your emotions in check. We will shoulder all of this for you and do remember that this is a business decision and it will be better in the long run.
ENSURE RENTERS ARE CORRECTLY INFORMED
It is really important to make sure your renters have been notified of the change of management well in advance. We will of course send your renters a welcome pack letting them know of their new property manager plus arrange a meeting in the office to go through the tenant documentation, and call or arrange to meet in person ASAP.
ALLOW TIME FOR THE TRANSFER OF FUNDS
To ensure the existing agency has paid all outstanding invoices before transferring the balance, we allow three business days for funds to transfer. The Renter’s Rental deposits however, will be set up to be deposited into our agencies trust account on the transfer date. Funds are disbursed upon receipt, immediately.
KEY COLLECTION
We will attend your former agency’s office to collect your extra set of keys, saving you time. These keys will be kept, coded and secure in our office to be utilised for all inspections and maintenance access where the renter cannot be home at required times.
