They remembered your names.
Every quarter, feedback comes to us through comment cards, emails, calls, and letters from customers. And every quarter, one thing stands out: our customers name names.
They remember the officer who called on a bank holiday to check on the outcome. The claims representative who followed up a week later to ask how the first visit went. The team member who took charge when a customer was stuck between institutions, and wrote down exactly what to do next. The voice on the phone, whose warmth, in one customer's words, "added to the joy of my day."
None of these moments was required. That's precisely what makes them remarkable. In a region where customers tell us good service is hard to find, you are proving one interaction at a time that it lives here.
The pages that follow are our customers' experiences, shared in their own words. Read them, celebrate the colleagues named in them, and know that somewhere out there, a customer may be filling out a comment card about you next.
To every Braveheart in this issue and to everyone whose excellent work hasn't been caught on paper yet, thank you. This is who we are.
Javere Brathwaite, Lisa Payne, Shanesha Bourne and Elaine Holford-Sealy
“ I would like to commend the Sagicor General team for providing exceptional customer service. In particular, I want to recognize Javere Brathwaite, Lisa Payne, and Shanesha Bourne, whom I interacted with over the telephone. Each of them was professional, courteous, patient, and respectful throughout every conversation. They took the time to explain everything step by step, making sure I fully understood the process. What stood out most was their willingness to help without ever displaying frustration or impatience. Their positive attitude and commitment to excellent service made every interaction a pleasant experience.
I would also like to recognize Elaine, the operator, who was absolutely wonderful. She is friendly, professional, and clearly passionate about her job. Her warm and welcoming manner left a lasting impression.”
Ariel Comissiong
“Ariel was exceptionally knowledgeable and patient while assisting me with my policy. She took the time to explain all the benefits clearly and thoroughly, ensuring that I understood my coverage and felt confident in my decisions. Thanks to her guidance, I left knowing that I am adequately insured and well protected.
Her calm, professional demeanor made the entire experience pleasant and reassuring. Ariel’s outstanding customer service and attention to detail left such a positive impression that it made me consider purchasing additional insurance products. Because of her excellent service, I will certainly continue doing business with Sagicor General.”
Jehan Renn
“The customer service provided was highly professional and extremely efficient. I would rate the experience a perfect 10 out of 10. She was soft-spoken, courteous, and took the time to ensure that we fully understood every aspect of the process. Her patience, clarity, and commitment to excellent service made the interaction both pleasant and reassuring. Kudos to her for a job exceptionally well done.”
Susan Watson
“I have had the pleasure of knowing Ms. Susan Watson since her time at Harmony General Insurance, where she has consistently served as my Insurance Representative with professionalism and dedication. Throughout the years, she has demonstrated a strong commitment to providing excellent customer service. Ms. Watson takes the time to thoroughly explain my insurance policies, ensuring that l fully understand my coverage, options, and any changes that may arise.
What truly sets her apart is her willingness to go the extra mile. Regardless of the time or situation, she is always responsive, approachable, and ready to assist. Her reliability and attention to detail give me great confidence and peace of mind.
Ms. Watson's exceptional service, patience, and genuine care for her clients make her an outstanding representative and a valuable asset to her organization. I am sincerely grateful for her continued support and superb service.”
Ashaki Moore
“I am writing to express my sincere appreciation for the exceptional customer service I recently received from Ashaki Moore.
As a long-standing Sagicor customer, I recently contacted your PBX to request a quotation for homeowners’ insurance. Ashaki assisted me with such professionalism and kindness that I felt compelled to commend her service.
What impressed me the most was her efficiency - by midday I had received my quote and instructions on next steps. This stands in stark contrast with a competing company where I waited for four days for the same information. Despite prior disappointing customer service from another member of staff, Ashaki's responsiveness and courteous manner demonstrate the high standard of customer service that keeps me loyal to Sagicor.
Employees like Ashaki are invaluable assets to your organization and make a significant difference in customer experience.
Thank you for maintaining such excellent standards.”
Nikisha Bibby
“The service provided was efficient, prompt, and professional. All my questions were addressed clearly, and explanations were readily available whenever needed, which made the process straightforward and easy to understand. As a first-time customer, I am very pleased with the experience and the level of support I received. The positive service has given me confidence in the company, and I would certainly recommend it to others in the future. Thank you for making my experience a pleasant one.”
Ariadne HarrisoN
“I came to get insurance for my vehicle but the organization who holds the mortgage note had not given me all of the required documents. I called the organization about the additional document. Ms. Harrison, on recognizing my frustration, took charge.
She had the organization email the information to her. She then took the time to not only explain but to write down which documents should be given to each party that I had to deal with.
I would recommend her for Outstanding Customer Service Award.”
Sunita Sookdeo
“You were incredibly helpful, patient, and took the time to guide me through the process with clear and thorough explanations. Your professionalism and supportive approach made what could have been a difficult and stressful situation much more manageable.
I truly appreciate your assistance and the care you showed throughout the experience. Thank you for going above and beyond to help.”
Elaine Holford-Sealy
“I wish to formally commend your receptionist, Elaine, for the warm and professional manner in which she handled our recent telephone call. The sparkle in her voice, her courteous and pleasant disposition as well as her solution-oriented attitude added to the joy of my day!”
Jalicia Burgess and Cherish Samuel
“Thank you both for your prompt response and for sending the quotation so quickly. I truly appreciate the efficiency and professionalism shown throughout this process.
Cherish, thank you for preparing and sharing the quotation so promptly, and Jalicia, thank you as well for your assistance and support. Your excellent customer service has made the experience smooth and greatly appreciated.”
Marguerite Bryan
“Thank you once again for your exceptional support in helping me complete my policy renewal yesterday. Given the unfortunate passing of my agent, your assistance was especially valuable and greatly appreciated during this time.
The outstanding service you provided, not only on this occasion but also during the issuance of the same policy last year, left a lasting impression on me. Your professionalism, responsiveness, and willingness to help are the reasons I retained your contact information and continue to reach out to you for assistance with my insurance matters.”
Dawn Alleyne
“In today's world, especially in Barbados where good customer service is seriously lacking, I want to take this opportunity to mention a most pleasant interaction I had this morning with one of your staff members. I went to ensure my motor vehicle was with Sagicor and Ms. Dawn Alleyne was the agent I met with. My interaction with Ms. Alleyne was a most pleasant one. Ms. Alleyne was very polite, professional, attentive and informative. So, kudos to Ms. Alleyne, she is definitely an asset to your organization. Please be sure to pass on my regards to her. She was a Gem. Excellent Customer Service.”
Celine Campbell & Naomi Reece
“I am a loyal Sagicor General customer and am extremely satisfied with both the products and the exceptional customer service provided. I have unfortunately been involved in two accidents with my Vezel, and on both occasions, I was fortunate to receive assistance from Naomi. She consistently provided excellent support, demonstrating professionalism, empathy, and a genuine willingness to help throughout the claims process.
During my most recent visit, I also had the pleasure of being assisted by Celine, who went above and beyond to ensure my needs were met. Her dedication, attentiveness, and commitment to excellent service made a significant difference to my experience.
Both Naomi and Celine are outstanding representatives of Sagicor General.”
Jalisha James
“Jalisha made a remarkable difference in my claims process. She reached out to introduce herself as the officer assigned to my claim and from that very first conversation, she expressed empathy and was extremely easy to talk to.
Her proactive approach, empathy, and commitment to resolving the matter alleviated a great deal of stress and uncertainty.
What stood out most was her intentional attention to my needs and her willingness to go above and beyond to ensure that I received the assistance required. Jalisha transformed what had been an initial disappointing experience (no fault of her team) into one that reflected the highest standard of customer care. Furthermore, Jalisha checked in the following week to find out how the first visit went and how I was feeling! That is service!”
Tamesha Boyce
“I'll take this opportunity to make special mention of Ms. Tamesha Boyce, who has been the voice of professionalism behind all of my queries who i may add is always prompt, accessible and accommodating, I don't know that cloning is possible but a few more with the professional aptitude a kin to Ms. Boyce's would add significantly to your bottom line.”
Cherisse Pierre
“From the moment I entered the Claims Department, I was warmly greeted by Cherisse. She had a welcoming presence and immediately offered assistance with a friendly smile. Throughout the entire process, she was extremely helpful, taking the time to explain everything clearly and thoroughly.
Cherisse was pleasant, professional, and maintained a calm demeanor, which made the experience both comfortable and reassuring. The environment was inviting, and we were even offered refreshments, which added to the positive atmosphere.
Overall, it was an excellent experience, and Cherisse’s outstanding customer service made a lasting impression.”
Lisa Sparks
“Although you were attending to your own affairs, you heard the voice of a “Stress Out, Dejected Fellow Bajan” who happened to be a client of Sagicor and went above and beyond to assist me. You even called me on the bank holiday to find out the outcome of my situation. For all of that, I truly thank you. You have shown me that Good Customer Service can still be found in Barbados.”
Rosita Harris-Lynch
“Very Pleasant and accommodating in the delivery of service. The process was facilitated with ease and professionalism indicative of a high level of competence in the delivery of service to customers.”
Naomi Reece
“Having Naomi represent Sagicor in relation to my motor vehicle accident claim was a truly positive experience. She was professional, patient, and friendly throughout the entire process, ensuring that I felt supported and informed every step of the way.
Her exceptional service has only strengthened my already positive perception of Sagicor General. I have long held the company in high regard, largely due to the excellent service provided by my agent. She is a bonus.”
Makeba Jackman
“Mrs. Jackman handled my case with exceptional professionalism throughout. She demonstrated genuine empathy and took full ownership of the situation. She consistently followed up with the service provider, ensured that progress was made, and she kept me informed at every stage of the process. Her communication was clear, timely and reassuring. What stood out most was her pleasant and warm demeanor, which made a challenging experience far more manageable. Her dedication to customer care and commitment to resolving the issue is truly commendable.
Janelle Jadoo
“I would like to take a moment to sincerely thank you for the excellent customer service you provided to my husband and me today, especially on such short notice. We truly appreciate the effort you made to put everything in place and ensure that the process was smooth and stress-free despite the limited time available.
Your prompt assistance, clear guidance, and attention to detail made a significant difference. Thank you for taking the time to explain our options and for helping us choose the solution that best met our needs. We are grateful for your professionalism and dedication to ensuring that we received the support and assistance we needed.
Thank you again for your outstanding service.”
Keisha Prescod
“I honestly cannot remember if I took the time to extend my sincere thanks and appreciation for the very adept and professional way in which you handled my affairs.
May your purse always be full, and may you be blessed beyond measure in all aspects of your life. “