Issuu

Insider SSAA

MAY/JUNE - 2018

anniversary issue

Insider COLLECTOR’S EDITION

32 Space Sizing 35 Storage makes prime time TV in the USA

MORE NEW PRODUCTS FROM

36 Sex and the Internet — By Peter Thorpe

VISY BOXES & MORE

40 Past Foundation & Life Members Recognised 41 Rennie’s Farewell

BRINGING SSAA MEMBERS A HOST OF NEW PRODUCTS NEW PRODUCT

SHOE BOX Ideal for moving/ storing shoes and boots. Designed with compartments for ease of separation, this box will fit shoe sizes up to a mens size 11.

vbm BOX TAPE SAFETY CUTTER ™

NEW PRODUCT

Made with 2 recessed cutting blades encased within a hard plastic layer, the design allows the cutter to slice through tape, bubble cushion, and shrink wrap with ease while avoiding any contact. Dimensions: 950 x 340 x 470mm

vbm™ WASHROOM RANGE

NEW PRODUCT

vbm™ range of facial tissues, toilet tissues and hand towels are as comfortable as they are economical.

37 Cutting Prices? Promoting Failure?

43 In the Press

IN THIS ISSUE... 21 SSAA buys Storer Check

06 The SSAA in 2018

23 5 Years Since — Sam Kennard - MD Kennards Self Storage

• Adhesive Tape • Packing Paper

12 15 years of Insider

27 Unlock you potential 2009 SSAA Convention & Trade Show 7th – 9th October

13 NZ Business News

28 2008 SSAA Convention & Trade Show

14 New Blackwell Storage Indices Measure Self Storage Performance

29 Photos from the Summit: Aug. 2013

17 New Office for the SSAA

SEL DIS

31 Self Storage Association Awards — Mark Snook

New P2P threat as of Kenna

THE KINGS OF

SELFT- STORAGE here has been some noise recently in Australia about self-storage industry disruption from peer-to-peer storage providers. Unsurprisingly, this noise often corresponds with capital raising efforts and web site launches. Consequently, I am frequently asked about the impact and risk to the industry. I appreciate that by diminishing the impact, I may appear as the arrogant,

jousting sticks, and was availab newsagent) had a section of “G Rent/Wanted”. Now in the digital era, platfo GumTree have an abundance sheds and storage spaces liste proves there is a market for pe storage. What these new peer-to-pe platforms are attempting to d enhance the consumer exper

Partner with the industry’s largest and most recognised storage group and enjoy the many benefits: • • • • • •

• Bubble Cushion • Tyres

For more information about great savings & benefits on tyres, contact: vbam_tyres@visy.com.au

Experienced Management Team New ideas certainly get attention, and if they Industry Leading Marketing Support can successfully raise money this does pique Site Acquisition or New Development support media interest. Comprehensive Staff Training Leverage group buying power ignorant incumbent. Some may even see a slick tech solution. Over 150 Stores and growing

“

”

Kennards Self Storage as the likely Kodak of the self-storage sector. Nonetheless, here I go. Recently one Australian self-storage disruptor start-up, Spacer, has stated an ambition to grow to hold an 8-10% market share of the markets in which it operates. It has also raised capital and successfully acquired a US peer known as Roost. Spacer was not the first, joining a list of peer-to-peer storage disruptors who attempt to match people with some spare room with people who need more room. In principle, the idea seems sound and should get some traction.

THE KINGS OF STORAGE, MOVING & MORE. For more information contact Martin Richards

For more information, contact your nearest Visy Boxes & More Sales Representative on:

CHAL

26 The Bold and the Beautiful!

Our large, zipped storage bags are made from durable, strong material; can be customised to display your brand, logos, colours and contact details.

• Furniture Blankets • Furniture Plastics

50 New Members

24 Kennards acquired Millers

VISY BOXES & MORE – PROVIDING ALL YOUR MOVING & STORAGE PRODUCTS ACROSS AUSTRALIA & NEW ZEALAND: • Boxes • Trolleys

49 SSAA Staff SSAA 2017 Summit

04 PRESIDENT’S REPORT

09 Tips to Yellow Pages Success

NEW PRODUCT

48 Merry Christmas from the SSAA

18 Homestead Press

08 Still Steaming On . . . after 30 Years

STORAGE BAGS

46 Trade Directory

04 CHAIRMAN’S REPORT

06 Letters to the Editor

Dimensions: 120 x 35mm

44 CHALLENGES CONFRONT Self-Storage Disruptors

martin@storageking.com.au or +61 2 9460 6660

STORAGEKING.COM.AU

1800 622 626 | visyboxesandmore.com.au

 What is old is new again S S A A I N S I D E R / M AY-J U N E 2018

The idea of people renting out their spare space to others is not new. It has happened informally for decades. Word of mouth often enabled people to share their space

A quick Google search and in revealed the following P2P selfdisruptors have emerged (or no the world: • Storage-share.co.uk (UK and Netherlands) • Spacer (Australia and now US acquisition of Roost) • Roost (USA) (recently acquire by Spacer) • Spaceout.com.au (Australia) ( looks dated and dormant) • Spacelli (USA and Australia. W states their activities have pau launch 1, and they are comin for launch 2) • Spacefinity USA (Appears it fa to launch) • Storemates (UK) • Storenextdoor )UK) (P2P/Agg • Stashbee (UK)

CHAIRMAN’S REPORT  This is our 100th Insider Issue. This is an important milestone for the Association. I will leave the relevance of the 100th issue to the Executive and the publishing team. Deputy Chair Update It is with sadness I am advising that Makala FFrench Castelli has resigned as eputy chair for personal health reasons. Our thoughts are with her and her extended family during this period of time. I personally would like to thank Makala for her support and hard work. It is with pleasure that I welcome Ivor Morgan as the new Deputy Chair. Ivor is a very active member of the board and has been a member since 1996. Upcoming Board Elections. Board elections will be occurring within the next couple of months with the positions for election as follows: One position for a Large Operator; an Australian member who has over four facilities but under 20 where each facility must have more than 100 units. Currently the SSAA has 7 members in this category. Two positions for Regular Operators: a member who has between one two or three facilities. Further criteria includes: 1. Being a financial member of the SSAA for the past two or more years. 2. Owned or part owned the business for more than three years or 3. Being at a senior level of the business for five years I have been on the Board for the past six years. Over this period of time there have been many changes as to how the Board operates as we’ve moved from a more operational model to a strategic and governance focused Board. Why elections? Last year the constitution was changed to ensure that every year we have new blood arriving onto the board,while retaining a majority of directors to ensure the SSAA maintains continuity and historical knowledge. New blood is essential to secure fresh new ideas and momentum for the SSAA to continue progressing and moving forward. Why? As an investor, owner or senior executive of our businesses we are all passionate about the industry. So I ask that you put something back by being involved in such a rewarding position. Put your name forward to be a member of the Board and enjoy working with a varied, experienced team in a dynamic industry with plenty of opportunity. Your Commitment. 1. Receiving and reading emailed Board packs prior to all Board meetings. 2. Face to face meeting at the SSAA conventions. 3. Monthly teleconference between one to two hours 4. Emails in between if required 5. Taking an active part on select committees and/or working groups Experience required and rewards. Yes, being on the board is different to running your own business. Being a director is about governance and strategy as opposed to management, butdo not let that stop you. It is your passion we require! You will be surrounded by similar passionate people, where long lasting relationships are developed. This, together with governance, knowledge, and experiences will naturally be taken back into your own company and enable you to improve and grow. This is a win-win situation, so download the form, get a local competitor ( friend) to nominate, and another to second. Please do not hesitate to contact me to discuss and if you have questions that you would like to discuss. I highly recommend it as a great step forward for you and your business.  Regards Keith

FLASH BACK August/September 2001

PRESIDENT ’S REPORT From Robert Coote Welcome to Insider, the new Association Magazine SSAA’s foremost medium of communication to members. Our magazine is a vital educational tool delivering industry specific information. In recognizing its importance we have implemented a new structure and invested in the professional assistance of a consulting editor. I’m sure Members and their Managers will benefit from the Legal, Educational, Operational, Business and Financial editorials in the future publications. Since the first edition in April 1994, a very dedicated team, namely: Joe Barbaro; Phil Robbie; Lady Margaret Stevenson; Don Seton Wilkinson; our current Executive Office Maxine Poulton; Administration Officer Pam Richards; together with various other members have published six edition annually – sometimes under taxing conditions. However, we have not lost the great wealth of experience and industry knowledge from people like Joe and Maggie who will continue an active part in the production of Insider. I would like to acknowledge a special “thank you” to Mr Phil Robbie U-Stow-It, Canberra. Phil has voluntarily and tirelessly contributed as the Editor for the past seven years, which has been a huge effort from a very dedicated and valued Association Member. Dr Wang tells me he has received an overwhelming response to the 2001 Statistical Survey. My sincere thanks to all the members who took the time to complete the form and return it. I understand that your time is important and your commitment is appreciated. Organisation and Plans are well on track for the Convention. To date 29 stands have been booked, so delegates will see a good cross section of products and services. Committee member and Service Member nominations are being canvassed by mail in the following regions: Southern (Victoria and Tasmania), Central (South Australia and Northern Territory), Eastern (NSW and ACT), Pacific (New Zealand). The nominated members will fill those vacancies coming due at the AGM in October 2001. The mail-out explains the obligation required of a National Committee member such as commitment and availability to carry out set tasks on time. It is a rewarding and challenging position, which requires commitment and dedication, as Regional Representatives are responsible for the future directions of the Association.

S S A A I N S I D E R / M AY-J U N E 2018

The SSAA in 2018

FLASH BACK October/November - 2001

elcome to our very special edition of the Insider – our 100th. It takes a look back over previously published editions commencing with the then Chairman Robert Coote’s column in 2001 through until 2017 with an article by Sam Kennard on disruptors. The commemorative edition also has flashbacks to the many Conventions that the Association has hosted with a colourful centre spread. Researching the many editions was a nostalgic trip down memory lane with so many great stories to choose from, however there was limited space and it was a tough decision to select the final cut. I would like to take this opportunity to thank Joe Barbaro of Homestead Press who has not only printed every one of these 100 publications, he also assisted with the research to put this edition together. I hope you all enjoy reading this edition. We will be printing the cover as a limited-edition print for framing if you would like to purchase one please contact our office. Researching for the 100th edition has provided a valuable start to a much bigger project, the 30th anniversary of the Association in 2020. Planning and budgeting for the anniversary year has commenced so I am seeking input from members for ideas and suggestions on how we, as a member organisation celebrate the milestone. 

STEEL STORAGE ARE THE PROVEN LEADERS - FROM THE SMALLEST CONVERSION OR ADDITION TO THE LATEST HIGH-TECH MULTILEVEL STORAGE BUILDINGS

YOUR TRUSTED STORAGE PARTNER 6

Letters to the Editor Hi Maxine, Just a thought in the aftermath of the demise of Ansett. We have noticed the beginning of a price war with in the industry, due simply to the number of start-ups who are desperate to fill units. Some are doing anything to fill and as such are charging well below what the space costs. The factor of the “space“ having a cost is often overlooked by the argument “we have it, so it’s better used than empty“. When you undersell any products, you can only sustain the price war (depending on your position) for a limited amount of time. My bigger concern for the industry is what will happen to the image of the industry, as well as the legal position towards ownership of customers’ goods, if one or worse still, several self storage companies were to “go under“. Regards Alan Contini, Keystorage

WE ARE SPECIALISTS IN DESIGN AND CONSTRUCTION CONVERSIONS TOP UPS FIT OUT INSTALLATIONS

PLEASE CONTACT STEEL STORAGE TODAY WITH ANY ENQUIRIES

018 2 t s u g re th Au t 4 n e 2 C d n n 22 entio v n o C e Brisban

w o n d w r i o ltyerBn r a s i E g r e u R Book yo

E sales@steelstorage.com.au T + 61 (0)7 3865 1600 www.steelstorage.com.au

S S A A I N S I D E R / M AY-J U N E 2018

www.selfstorage.org.au/ssaa-convention-and-expo | #SSAA2018

FLASH BACK

Still Steaming On . . . after 30 Years

August/September 2001

February/March 2007

FLASH BACK

Visy Boxes & More has been a great supporter and sponsor of the SSAA literally since the inception of the Association. Homewrap – as the business was known in the early days of the SSAA – was focused on the wants and needs of the Self Storage industry. When Visy decided to purchase the Homewrap business, it did so understanding the importance of its ‘core’ – that being the Self Storage customer base. Supporting that understanding involved not only retaining key personnel (some who are still an integral part of today’s VBAM team) but also a continued support of the SSAA itself – where today Visy Boxes & More is a Principal Partner Plus sponsor of the Association. Although VBAM has expanded its commercial ‘wings’ into other industries such as produce, retail and online, Self Storage still remains at the core of our business – something it was in the days of Homewrap and something we plan to ensure for many years to come as Visy Boxes & More. Joel Shulkin Strategic Marketing Manager Visy Boxes & More

Congratulations to the SSAA for 100 successful editions of the Insider magazine

Together with Homestead Press or aim quite a few years back was to make the Insider the success it is today. We hope it keeps being informative and entertaining.

putting ink on paper since 1977

SSAA SERVICE MEMBER SINCE 1999

www.homesteadpress.com.au

3 Paterson Parade Queanbeyan NSW 2620 PO Box 624 Fyshwick ACT 2609 tel: 02 6299 4500 fax: 02 62994200 email: printing@homesteadpress.com.au

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

February/March 2007

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

February/March 2008

October/November 2009

FLASH BACK

Join us at the beautiful Sky Lounge at the BCEC for a delicious High Tea experience, while we hear from a very vibrant speaker who will help you enrich your business. What's included:

 Speaker: Alita Harvey Rodriguez  90 Minutes of Business Growth and Development.

 Opportunity to formally introduce yourself and your business to the group

 Networking and Relationship Building  High Tea

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

October/November 2009

S S A A I N S I D E R / M AY-J U N E 2018

October/November 2009

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

August 2009

Don’t let computer failures paralyse your facility. With Sentinel’s da Vinci’s you’ll experience freedom from the fear that your facility will never be inconvenienced. The latest da Vinci model keypads are designed to retain all valid storer codes and operate without a PC.

FLASH BACK

YOU’LL NEVER NEED TO WORRY ABOUT PC FAILURES AGAIN!

Access Control & Individual Unit Alarms ● Sentinel Access Control interfaces with all major management software programs ● Supports multiple communication chains ● The communications with the hardware runs as a service, so no login to the pc is required ● If a communications chain fails, the system can be set to auto restart ● You can email and/or SMS (text Messages) events to Platinum users ● Can be used with remote alarms or remote access control using the internet or local network ● Easy to install and use over a network ● Has web access features. The program can be accessed from a web browser ● Supports access only users (with passcode only keypads)

PH: 1300 852 117 PH: 0800 002 587 AUSTRALIA

NEW ZEALAND

info@storagesecurity.com.au www.storagesecurity.com.au

Sentinel Australasia distributes to all of Australia, New Zealand, Indonesia and Asia. Installers and technicians in every state of Australia, NZ and throughout Asia.

S S A A I N S I D E R / M AY-J U N E 2018

HOMESTEAD PRESS

Homestead Press has worked on producing and printing the magazine since its inception, and the owner Joe Barbaro has been an integral part of this. He sat down with us to talk about the changes he has seen in the magazine and how it has changed over the last 99 issues. IN: Insider | JB: Joe Barbero

IN - How have you seen the magazine evolve from 4 pages to now? JB - With growth comes change and new ideas. When we started the magazine in March 1994, the circulation was 125 now the circulation is 1500. The Magazine as many people know was initially called the Store Age. In 2001 the magazine changed the name to Insider and grew to 24 pages, and today we see what started as a newsletter

is a fully fledged magazine of upwards of 44 pages. IN - How has the creative changed? JB - We received fantastic feedback from members when the magazine first started. It is hard to believe now that it was produced on photocopy grade paper in black and white, then a year later in 1995, it went to colour on gloss paper and increased the size of the publication to 16 pages.

IN - Why do you believe you have been the constant through all of these 100 issues? JB - It was very fortunate for me because l was and still am a member, as I own a storage facility. The other part of my business is in Printing, so l was able to combine both of these to work with the Association in printing the magazine. With this background, I understand the industry and have been able to contribute this knowledge to the publication and its printing.

S S A A I N S I D E R / M AY-J U N E 2018

IN - How has the content changed? JB - The content at the beginning was initially all contributions from members now it’s a mix of professionals and members. I find the content to be of great value to the industry. The content includes topics and forums that are real and current and relevant to us all. The one thing I like is the fact the Association is prepared to adopt new content and move with the times. IN - What CEO/Chairman made the most valuable changes to the magazine? JB - Over the years everyone has contributed to what the magazine is today. In the mid to late 90’s Liz Davies was a significant contributor, primarily when she was President. When Rennie Schaffer entered the role as the executive officer, his contribution to the magazine was what lead to the massive growth in the magazine size. As well, Simone Hill has continually contributed her legal column in almost every edition.

S S A A I N S I D E R / M AY-J U N E 2018

These people have helped by increasing awareness of the Self Storage industry, which has increased over the years and as a result, the magazine has also had growth. IN - How many Editors/CEO’s/Chairmen have you worked with over the years? JB - When you think about how many years the magazine has been going, there have been fewer people involved than what you would imagine. There have been approximately four editors, six CEOs and about 10 Chairmen. IN - How has modern technology changed the way the mag has been produced and how have you and Homestead press adapted? JB - Technology moves faster than ever nowadays, and the key is to keep ahead of it. When I started in the printing industry (won’t mention how long ago that was!) my trade was a Hand and Machine Compositor and now this trade no lon-

ger exists. Today you must be a computer whiz, as we are in the digital age. IN - Where do you see the magazine going in the future? JB - There seems to a growing demand for electronic versions of the magazine, but many people prefer the hard copy as it is easier to read. I am hopeful there will still be a hard copy produced way into the future, mainly because I am a bit biased and old school I prefer hard copy through the mail. So, it’s old school vs new technology. We shall see what the demand is. At the moment we produce both and it is available as a PDF on the SSAA website. IN - How relevant is the Magazine to members? And the Industry? JB - The magazine is extremely relevant as it provides members and the Industry with information on law changes, new suppliers, changes in the industry as well as many other timely elements like the

HOMESTEAD PRESS

conferences and industry events. Without the magazine, the industry would not be operating as a whole. The magazine provides a conduit for great networking opportunities, dinner meetings and of course the conference. Ultimately it comes back through the growth of the industry and the association’s professionalism and support.

Malcolm Collins FAPI MPINZ

Congratulations SSAA Insider on our 100th Edition The Insider has grown with the industry that we have been part of for over 25 years and we congratulate this quality magazine on its milestone. Here’s to the next 100 Editions!

Valuations | Self Storage | Property Consultancy m: +61 412 476 554 or p: +61 3 8456 5134 Suite 7, 2 Gilda Court Mulgrave Vic 3170 ABN 96 940 964 372 e: malcolm@malcolmcollins.com www.malcolmcollins.com

August/September - 2010

FLASH BACK

IN - Tell us more about the end of the year magazine compilation you produce JB - Not many people are aware of this, but as a gesture and thanks to the support of members, I provide hardbound copies of the magazine from the previous 12 months and donate one to the SSAA library, one to the chairman and of course one for myself. I have done this from the very first issue. Having these has proven a great resource to provide the historical information in this issue. Of course, l am happy to produce this for any SSAA Member if they require - POA IN - What differentiates Homestead Press from other Printers? JB - Homestead Press understands the printing needs of the SSAA members. We have been involved for over 30 years understand both the self-storage and printing industries. Association members know they will receive the latest SSAA approved forms and agreements and can discuss their printing needs with an expert in the field. In addition we have been able to provide Association members specialist expertise in their printing requirements including Storage Agreements, Business Cards, Letterheads, Envelopes, With Compliment Slips, Invoice Sheets and Books, Receipt Books, Brochures, Presentation Folders and much more. Homestead Press provides free delivery anywhere in Australia. IN - Why are you so passionate about the Storage Industry? JB - I have seen this industry grow from humble beginnings, we were all doing it tough in the early years when the awareness and knowledge of self-storage was weak. The good news after all of those years of hard work l am able to say I am now reaping the rewards and seeing other people in the industry doing the same. IN - Will we still see you at issue 200? JB - You bet you will! Pictured Jo Barbaro and Printer machinist Paul McKeown

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

August/September 2010

S S A A I N S I D E R / M AY-J U N E 2018

August/September - 2009-2010

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

December/January - 2009-2010

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

December/January - 2001-2002

S S A A I N S I D E R / M AY-J U N E 2018

October /November - 2009

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

October/November - 2010

S S A A I N S I D E R / M AY-J U N E 2018

August/September - 2013

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

August/September 2011

FLASH BACK

Storman congratulate the SSAA on their 100th Edition of the Insider magazine. As the largest provider of self storage management software in Australia and New Zealand, Storman Software has enjoyed a strong, enduring relationship with the SSAA spanning more than 10 years.

•

“We SSAA as aas keyapillar of the Austrliasian “Wesee seethe the SSAA key pillar of the Storage community by supporting, guiding and Australasian Storage community by engaging with its members. Our close relationship supporting, guiding andhas engaging withbyits with the SSAA over the years been driven our members. Our close relationship with the shared values and we look forward to the next 100 issues!” SSAA over the years has been driven by

Easy payment options for storers, including BPAY, secure online payments via the storage facility’s website, as well as a simple “click-to-pay” link which is sent via SMS or email directly from within Storman

•

A simple sign-up process within three days and no merchant bank account required

our shared values and we look forward to the next 100 issues!” says Duncan Clarke, General Manager. In 2017, Storman won its third SSAA Award for its innovative and unique Storman Payment Services offering, an all-in-one secure payment solution leading the industry with a set of features such as: •

Automatic payment of self storage fees

“We've loved the last 10 years, and look forward to the next 10” - Duncan adds. Storman, along with other Australasian brands Ezidebit and eWAY are part of Global Payments Inc, a leading New York Stock Exchange (NYSE:GPN) technology company with a presence in 32 countries and revenues of more than $3.5 Billion. A key part of Global Payments’ business strategy is to invest in software business verticals, such as self storage, that provide customers with best in class software and payment technology solutions.

Get paid quickly, easily and on time with Storman Payment Services Storman Payment Services integrates secure, convenient and flexible payment solutions with your Storman Software, to help you reduce overdue payments and grow your facility. Let your storers choose how they wish to pay – Direct Debit (Bank or Credit Card), BPAY (Australia only) or payments from your website Fast, easy setup - in less thank 1 week Reconcile credit card and direct debit payments automatically You can top up your SMS at anytime via store.storman.com

AU 1300 103 454 NZ 09 280 3393

Email sales@storman.com

Find Out More www.storman.com

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

October/November - 2007

S S A A I N S I D E R / M AY-J U N E 2018

October/November - 2007

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

April/May - 2011

FLASH BACK

YOUR SELF STORAGE SPECIALISTS Midland Insurance Brokers has been delivering excellence in customer service for more than 30 years. Strong business ethics and a distinctive personal approach has attributed to our continued success. Our market leading Self Storage policy is just one in our extensive array of insurance offerings. If you own or operate a Self Storage facility, it is important to have a comprehensive, individually tailored insurance policy that covers your total operation. As storage requirements differ from customer to customer, we can also provide cover for your customers offering insurance on their own goods stored in your facility. Whether you have a converted warehouse or a purpose-built facility, we can help you. For all your Self Storage needs speak to one of our specialists, Gilda Mihran or Justin Lane on 1300 306 571 or email storage@midlandinsurance.com.au

S S A A I N S I D E R / M AY-J U N E 2018 Insurance issued by CGU Insurance. Consider the policy terms and conditions.

FLASH BACK

August/September 2001

S S A A I N S I D E R / M AY-J U N E 2018

December/January - 2009-2010

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

Email: sales@southwell.com.au

December/January - 2009-2010

1800 244 787

Call Us Now!

A ustralia’s oldest and most experienced goods hoist supplier, providing a level of expertise seldom found in the industry.

IN SHAFT GOODS HOIST

FREE STANDING GOODS HOIST

GOODS PERSONNEL HOIST

SCISSOR HOISTS

AIRPORT GROUND SUPPORT

Southwell Lifts and Hoists is a SSAA Silver Principal Partner in the self-storage industry, with membership in the association that stretches back 20 years. We have built an enduring relationship between business and industry, based on trust and professionalism. n

Trust and Professionalism n

Safety and Quality

Committed to Excellence

Paramount Solutions

Congratulations to Insider Magazine for it’s 100th Anniversary! Leading supplier of

GOODS HOISTS FOR SELF STORAGE

S S A A I N S I D E R / M AY-J U N E 2018

36 Edward St, Camden NSW Australia n PO Box 690 Camden NSW 2570 Australia www.southwell.com.au Freecall 1800 244 787 M 0418 966 282 T 61 2 4655 7007 E sales@southwell.com.au

FLASH BACK

August/September - 2015

S S A A I N S I D E R / M AY-J U N E 2018

April/May - 2013

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

December/January - 2007-2008

FLASH BACK

WE’RE TAKING SECURITY TO NEW HEIGHTS IN 2018.

GEAR UP FOR CLOUD-BASED SECURITY SOFTWARE.

Rise above the competition. When you partner with PTI, the future is always here. We’ve been securing self-storage facilities for 38 years, and in 2018 we’re taking innovation to new heights. Stay tuned for our newest development and always count on PTI for: • New technology – designed to created a seamless customer experience • Security expertise – with over 35,000 installations • Facility automation tools – when only the best security will do, turn to PTI For technology that meets your needs now and for years to come, rely on PTI – from A.I. to IoT we’re always thinking ahead.

To learn more, please visit: www.ptisecurity.com/2018 or call +61 7 3216 5524. S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

August/September 2017

FLASH BACK

August/September 2017

SSAA 2017 Summit

CHALLENGES CONFRONT CHALLENGES CONFRONT

SELF-STORAGE DISRUPTORS New P2P storage concepts may not be as big a threat as they first appear, says managing director of Kennards Self Storage, Sam Kennard.

here has been some noise recently in Australia about self-storage industry disruption from peer-to-peer storage providers. Unsurprisingly, this noise often corresponds with capital raising efforts and web site launches. Consequently, I am frequently asked about the impact and risk to the industry. I appreciate that by diminishing the impact, I may appear as the arrogant,

“

jousting sticks, and was available at every newsagent) had a section of “Garages to Rent/Wanted”. Now in the digital era, platforms like GumTree have an abundance of garages, sheds and storage spaces listed. This proves there is a market for peer-to-peer storage. What these new peer-to-peer platforms are attempting to do is enhance the consumer experience with

New ideas certainly get attention, and if they can successfully raise money this does pique media interest.

”

ignorant incumbent. Some may even see Kennards Self Storage as the likely Kodak of the self-storage sector. Nonetheless, here I go. Recently one Australian self-storage disruptor start-up, Spacer, has stated an ambition to grow to hold an 8-10% market share of the markets in which it operates. It has also raised capital and successfully acquired a US peer known as Roost. Spacer was not the first, joining a list of peer-to-peer storage disruptors who attempt to match people with some spare room with people who need more room. In principle, the idea seems sound and should get some traction.

 What is old is new again

The idea of people renting out their spare space to others is not new. It has happened informally for decades. Word of mouth often enabled people to share their space with others who needed it. In the past (well before the internet), The Trading Post (for those too young to know, The Trading Post was a weekly newspaper publication that listed stuff for sale, wanted and for rent. It had literally everything you could imagine, even

44 22

a slick tech solution. A quick Google search and investigation revealed the following P2P self-storage disruptors have emerged (or not) around the world: • Storage-share.co.uk (UK and Netherlands) • Spacer (Australia and now USA via acquisition of Roost) • Roost (USA) (recently acquired by Spacer) • Spaceout.com.au (Australia) (web site looks dated and dormant) • Spacelli (USA and Australia. Web site states their activities have paused after launch 1, and they are coming back. Wait for launch 2) • Spacefinity USA (Appears it failed to launch) • Storemates (UK) • Storenextdoor )UK) (P2P/Aggregator) • Stashbee (UK) • Yeswestock (UK) • Sharemystorage.com (UK).

 How big is the market anyway? While the latest disruptor aspires for 8-10% market share we should understand the size of the markets.

Courtesy of Urbis Australia, it advises the following estimates of market supply: Sydney 74,557 spaces Melbourne 69,098 spaces Brisbane 38,909 spaces Total 182,558 spaces. From this, we can easily estimate the targeted share of spaces. Growing to 18,000 spaces across these markets is a formidable objective.

 All sizzle and no sausage?

I assume the sponsors of these disruptors believe that an easy-to-use platform will expand the market and also entice existing people to migrate from their current renting platforms. New ideas certainly get attention, and if they can successfully raise money this does pique media interest. Elegant apps and slick websites add some excitement, and even perhaps a look of credibility for a new concept. Everyone loves tech, and it is enticing to believe a fortune can be unlocked (sorry, bad pun) with the right solution and idea. Interrogating the corporate backgrounds of some websites, the sponsors and founders of the disruptors often make claims about “revolutionising self-storage”, becoming the “airBnB of self-storage”, or have lofty ambitions of market share expectations. Curiously, I couldn’t find a single founder who actually came from the self-storage sector. Maybe that doesn’t matter, but it does make one wonder if they genuinely appreciate the drivers, behaviours and preferences of self-storage consumers and the market.

 Challenges and obstacles

I have a number of observations of the challenges and obstacles the P2P storage operators need to overcome to go from all sizzle to some sausage. Security and Privacy — storage customers place great value in the privacy and security of their goods. If they use S S A A I N S I D E R / M AY-J U N E 2018

Insider Aug-Sept 2017

someone’s garage or shed, how much comfort can they have that the owner won’t rifle through their gear or leave the room exposed to security breaches? A common self-storage byline is “you lock it, you keep the key”, which presses the point of complete privacy and certainty enjoyed by self-storage customers. Potentially, the storer having access to the house if it’s a spare room could be a security issue. Access, convenience — having free, unrestricted access is very important to storers. This poses two challenges — one from each side of the transaction. Firstly, the storer may feel uncomfortable coming to someone’s home garage or shed regularly, in the evenings and on weekends to go through their stuff. The established self-storage operators invest heavily in making access flexible, easy and convenient. Secondly, the owner of the space may wish to protect their own privacy and restrict access at certain times. Tenure of storage — storage customers are understandably uncertain about the length of time they will store. In addition, almost without fail they store for longer than they intend.

Unlike short term rentals like car parking and AirBnB, storage is a long term commitment. In my business, the median length of stay is 36 months. The storers often move away too. This presents another two reciprocal challenges. Firstly, for the storer, they will want certainty — certainty that the vendor won’t sell, have their lease terminated, move house or just be asked to leave at any time. Secondly, for the vendor — what if they want to move home and they have a storer using their garage? What if they simply don’t like it and want their garage back? They will be burdened with the additional complication of getting the storer to vacate. This is often not very easy. Scale and network — there is an obvious circular challenge for the self-storage P2P

user experience will be poor. They won’t come back. My instincts are that they will enjoy their best enquiry levels where space is already at a premium, and as such they will probably struggle to get the scale in listings. In my business, there are many high demand markets where I would like to build more spaces, but can’t. Similarly, I doubt they will be able to source space to match the users in the high demand areas. There simply isn’t that much spare space in the inner urban, densely populated areas. The low barriers to entry for competing platforms to emerge could potentially also dilute their ability to get scale. Obviously without scale, the model won’t be viable in the long term. The 10-15% service fee will feel slim as they attempt to fund operating expenses and product development, in particular battling for real estate on Google, which is akin to an arms race. In closing, scratching below the surface of concept and veneer there are real challenges with regard to consumer

“

There are real challenges with regard to consumer preferences and vendor obstacles. How the P2P storage providers overcome these will determine their future.

”

aspirants. They need scale (a lot of rooms available) and a diverse footprint to make their platform meaningful, useful and, most importantly, viable. If they manage to attract potential storers on to their platform, and they repeatedly fail to have a space available to satisfy the query the

preferences and vendor obstacles. How the P2P storage providers overcome these will determine their future. I don’t see it as being very easy; as such it is reasonable not to harbour great concern about their impact on the selfstorage sector. 

STORAGE KING: PARTNER WITH CONFIDENCE Storage King is continuing to grow. Savvy Investors and Operators are taking advantage of the benefits of being part of our professional Self-Storage Management company. Facility Management • Acquisitions • New Development Support • Marketing • Training • Preferred Suppliers Whether it’s a New Development, an Acquisition, or you have an existing Self Storage Business, we can help you achieve the best results. For more information contact Martin Richards at martin@storageking.com.au or by phone on +61 2 9460 6660.

THE KINGS OF STORAGE, MOVING & MORE. storageking.com.au | storageking.co.nz

S S A A I N S I D E R / M AY-J U N E 2018

Insider Aug-Sept 2017 45 23

Trade Directory  Urbis

TRADE

DIRECTORY Design & Construction Services & Suppliers  STORCO STORAGE SYSTEMS Jacob Layton T: 02 6391 2800 E: sales@storco.com.au W: www.storco.com.au

 SOUTHWELL LIFTS AND HOISTS David Head T: 02 4655 7007 E: sales@southwell.com.au W: www.southwell.com.au

Trusted suppliers to the self-storage industry

 Kiwimark Construction Ltd

T: 07 576 5494 F: 07 576 5491 E: travis@kiwimark.net.nz W: www.kiwimark.net.nz

 Orbitz Elevators Pty Ltd

Jonathan Dwayre T: 1300 851 554 E: info@orbitzelevators.com.au W: www.orbitzelevators.com.au

 RegisBuilt Group

Anthony Regis M: +61 423 083 321 T: 1300 388 224 E: anthony.regis@regisbuilt.com.au W: www.regisbuilt.com.au

 UNIVERSAL STORAGE CONTAINERS (USC) Shay Mcquade T: 0438 256 541 E: shay.mcquade@universalstoragecontainers.com W: www.universalstoragecontainers.com

 Safetech Lifts & Hoists

 BOS Containers Australia

 Steel Storage Group

Elise Kelsey T: +61 3 9720 4455 E: ekelsey@aimhire.com.au W: www.aimhire.com.au

 B & D Australia James Tyson T: 07 3883 0248 M: 0417 792 636 E: james.tyson@bnd.com.au W: www.bnd.com.au  Bridgmond Projects Pty Ltd Mark Venz T: 0438 072659 E: info@bridgmond.com.au W: www.bridgmond.com.au

 Corporate Construction Group

Matthew Moulsdale T: +61 2 9231 3691 E: admin@corporateconstruction.com.au W: www.corporateconstruction.com.au

 G&M Stor-More

Michael Watson T: 02 4733 5048 E: michael@gmstormore.com.au W: www.gmstormore.com.au

 Gliderol Garage Doors

Tom Ainscough T: 08 8360 0000 E: tainscough@gliderol.com.au W: www.gliderol.com.au

 Havener Enterprises Alan White T: 815 935 8383 E: alan@havenerent.com W: www.portablestoragebox.com

Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au W: www.safetech.com.au T: +61 7 3865 1600 E: sales@steelstorage.com.au W: www.steelstorage.com.au

 Bishop Collins Pty Ltd

Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au W: www.bishopcollins.com.au

 Wallace McLean Limited

 Box Commercial Estate Agents

E: vbm_vic@visy.com.au W: visyboxesandmore.com.au Ancillary Services Branches across Australia and New Zealand.

Robert Stanley-Turner T: +61 3 9410 0388 M: 0418 98 2000 E: rob@boxcom.com.au W: www.boxcom.com.au

 Collins & Associates

 FKSL Management

Mark Greig Director of Operations M: +61 499 110 599 T: (07) 3240 8400 E: markg@fksl.com.au W: www.fortknoxstorage.com.au W: www.storelocal.com.au

 Storage King Management Services Australia Martin Richards T: +61 2 9460 6660 E: martin@storageking.com.au W: www.storageking.com.au

 Storage King New Zealand

Hugh MartinStedman Richards T: 3230 T: +61 +61 22 9360 9460 6660 E: E: mark@storageking.co.nz martin@storageking.com.au

Valuations, Finance & Assorted Professional Consultants  AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: 02 9253 8350 W: www.aon.com.au/storage

 AON Risk Services NZ

Jeffery Nathan T: +64 9 362 9535 E: jeffery.nathan@aon.com W: www.aon.co.nz

Simon Keenan Ancillary T: +64 9-358Services 7233 E: VISY BOXES & MORE  simon@wallacemclean.co.nz W: www.wallacemclean.co.nz T: 03 9554 5600

& MORE  VISY Lock BOXES Distributors Australia

T: 03 9554 5600 Martin Coote E: T: vbm_vic@visy.com.au 1800 28 77 24 W: visyboxesandmore.com.au E: service@lockdistributors.com.au Branches across Australia and New Zealand. W: www.lockdistributors.com.au

Malcolm Collins T: 03 8456 5134 E: malcolm@malcolmcollins.com W: www.malcolmcollins.com

 Lock BOS Distributors NZ Limited Australia

 Colliers International Holdings

NZ Limited  BOS ByDesign Graphics

(Aust) Ltd Dylan Adams T: 02 9257 0222 E: dylan.adams@colliers.com W: www.colliers.com.au

 GSA Insurance Brokers

Management Services

David Blackwell M: 0409 771 310 E: dblackwell@urbis.com.au Tim Creighton M: 0424 150 9943 E:Urbis tcreighton@urbis.com.au David Blackwell M: 0409 771 310 McLean Limited  Wallace E: dblackwell@urbis.com.au Simon Keenan Tim Creighton T: +64 9-358 7233 M: 0424 150 9943 E: simon@wallacemclean.co.nz E: tcreighton@urbis.com.au W: www.wallacemclean.co.nz

Carlo Gentili T: +61 2 8274 8130 E: carlog@gsaib.com.au

 Highway Frontage Specialist

Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au W: www.selfstoragerealestate.com.au

 Landmark White Pty Ltd

Paul Robbins T: 07 3226 0000 E: paul.robbins@lmw.com.au

 M3 Property Strategists

Jeremy Hoffman Michael Enright T: 07 07 3620 T: 3620 7912 7919 E: jeremy.hoffman@m3property.com.au E: michael.enright@mcproperty.com.au Ross Perkins T: 07 3620 7901 E: ross.perkins@m3property.com.au

 Midland Insurance Brokers

Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au W: www.midlandinsurance.com.au

 Robertson & Robertson Sarah Magann T: +61 2 4351 2200 E: sarah@randr.com.au W: www.randr.com.au

Martin Coote Phil Tindle T: 1800 28 77Papamoa, 24 Palm Beach, 3151, New Zealand E: T: service@lockdistributors.com.au +64 0800 226 769 W: www.lockdistributors.com.au E: info@bosnz.co.nz

 Platinum Signs Pty Ltd

Marcio Wilges T: +61 438 477 578 E: info@platinumsigns.com.au W: www.platinumsigns.com.au  Platinum Signs Pty Ltd Wolf Trading  RoyalWilges Marcio Craig T: +61Baker 438 477 578 T: info@platinumsigns.com.au 02 9482 3466 E: E: W:removals@royalwolf.com.au www.platinumsigns.com.au W: www.royalwolf.com.au  Royal Wolf Trading  Sweepers Craig Baker Australia Michelle Maxwell T: 02 9482 3466 & Vaughan Rose T: removals@royalwolf.com.au 03 9562 7533 E: E: michelle@sweepersaustralia.com.au W: www.royalwolf.com.au W: www.sweepersaustralia.com.au  Sweepers Australia Removals  Transcorp Michelle Maxwell & Vaughan Rose John Christoforidis T: 03 9562 7533 T: michelle@sweepersaustralia.com.au 1300 466 838 (Toll Free) E: E: W:enquiries@transcorpaustralia.com.au www.sweepersaustralia.com.au W: www.transcorpremovalsandstorage.com.au  Transcorp Removals ID Systems  Web John Christoforidis Ian1300 Bland T: 466 838 (Toll Free) Unit 6, 9 Mirra Court, Bundoora, VIC, 3083 E: enquiries@transcorpaustralia.com.au T: +61 3 9470 8420 www.transcorpremovalsandstorage.com.au W:

 Web ID Systems

Ian Bland Unit 6, 9 Mirra&Court, Bundoora, VIC, 3083 Software Security T: +61 3 9470 8420  EZIDEBIT T: 07 3124 5500 E: sales@ezidebit.com.au W: www.ezidebit.com Software & Security

 Centreforce Technology Group Pty Ltd

Dallas Dogger T: 07 3889 9822 E: sales@centreforceit.com.au SiteLink Software: Centreforce Technology Group Pty Ltd www.sitelinksoftware.com.au R6 Web Sites: www.r6web.com.au Dallas Dogger District Manager T: 07 3889 9822 revenue enhancement software: www.qstrom.com E: sales@centreforceit.com.au SiteLink Software:  Prodigitas IT Services www.sitelinksoftware.com.au Kaustubh Deshmukh R6 Web Sites: www.r6web.com.au T: +91 9764 009 848 District Manager revenue enhancement E: kaustubh.deshmukh@prodigitas.com software: www.qstrom.com W: www.prodigitas.com IT Services  Prodigitas  PTI Australasia Pty Ltd Kaustubh Deshmukh Ben Parsad T: +91 9764 009 848 T: 07 3216 5524 E: kaustubh.deshmukh@prodigitas.com E: sales@ptiaustralasia.com W: www.prodigitas.com W: www.pti.com.au Australasia Pty Ltd  PTI  Queaccess Pty Ltd Ben Parsad Kevin Hannagan T: 07 3216 5524 T: +61 488 279 918 E: sales@ptiaustralasia.com E: kevin@queaccess.com.au W: www.pti.com.au W: www.queaccessw.com.au  Queaccess Pty Ltd Kevin Hannagan T: +61 488 you 279 918 Would like to be listed on E: kevin@queaccess.com.au this page? Then become a W: SSAA www.queaccessw.com.au Service Member.

The Self Storage Association of Australasia has been looking after the interests of the self-storage Australia Would youindustry like toinbe listed and on New Zealand sinceThen 1990.become a this page? It is the peak industry body and provides SSAA Service Member. guidance to its members in both day-to-day The Self Storage Association of Australasia Graphics operational procedures and the promotion  ByDesign Homestead Press STORMAN AUSTRALIA has been lookingand afterthe theindustry interests Linda Gunek  EZIDEBIT of their business asofa the whole. Joe Barbaro self-storage industry in Australia and Newhas Andy Pudmensky T: 02 8883 5890 T: 07 3124 5500 A key factor in the success of the SSAA T: 02 6299 4500 Zealand 1990. with its members. T: sales@ezidebit.com.au 07 3319 1522 E: been thesince relationship E: E: linda@bydesigngraphics.com.au printing@homesteadpress.com.au ItAsisathe peak Member industry body provides Service of theand SSAA you E: sales@storman.com W: www.magazinesbydesign.com.au W: www.ezidebit.com guidance tothe its members in both day-to-day  HR Central could have opportunity to build W: www.storman.com operational and the promotion Homestead Cath Grawe Press relationshipsprocedures within the industry through  STORMAN AUSTRALIA of their business and the industry as a whole. Joe Barbaro T: +61 1300 717 721 STORMAN NEW ZEALAND the various mediums and networking  Andy Pudmensky A key factor in the success of the SSAA has T: 6299 4500 E:02 cath.grawe@hrcentral.com.au opportunities that the SSAA has available. Andy Pudmensky T: 07 3319 1522 been the relationship with its members. E: W:printing@homesteadpress.com.au www.hrcentral.com.au You also have a unique opportunity to T: sales@storman.com 09 280 3393 As a Service Memberand of the SSAAdirectly you E: market your products services Central E: sales@storman.com  HR could the through opportunity to build Hunt and Hunt Victoria W: www.storman.com to thehave industry a number of Cath Grawe relationships thehave industry through Graeme Armstead W: www.storman.com opportunitieswithin that we exclusively for our T: 717 721 the various mediums and networking T: +61 +61 1300 3 8602 9200  STORMAN NEW ZEALAND Service Members. Sentinel Australia E:  opportunities that the SSAA has available. E: cath.grawe@hrcentral.com.au garmstead@huntvic.com.au Andy Pudmensky In addition, you will receive all the W: You also havepublications, a unique opportunity toand Jason Keane W: www.hrcentral.com.au www.hunthunt.com.au T: 09 280 3393 information, invitations market your products and services directlyof T: sales@storman.com +61 99882035 / 1300 852 117 other correspondence that all members E: Hunt and Hunt Victoria  iBidonStorage to industry through number E: jason@storagesecurity.com.au thethe association receive,awhich willofhelp you Graeme Armstead W: www.storman.com Grant McNamee opportunities that we have exclusively for our keep abreast of industry issues and ensure W: www.storagesecurity.com.au T: 8602 9200 T: +61 04103 445 933 Service Members. you have the most up-to-date information Sentinel Australia  E: E: garmstead@huntvic.com.au info@ibidonstorage.com.au In addition, all theindustry. when dealingyou withwill thereceive self-storage  AD-TECH Jason KeaneSecurity W: W: www.hunthunt.com.au www.ibidonstorage.com.au information, publications, invitations As a service member you also have and board Adrian Rostirolla / 1300 852 117 T: +61 99882035 other correspondence that all members representation. This ensures that you alsoof  iBidonStorage Jetta Excess Baggage Pty Ltd T: 1300 30 60 90 E: jason@storagesecurity.com.au the association which will help you have a say in thereceive, strategic direction of the Grant McNamee Lyle Honess E: sales@ad-tech.com.au keep abreast of the industry issues and ensure W: www.storagesecurity.com.au association and industry, you have T: 445 933 T: 0410 +61 1300 300 688 you mostnominate up-to-date information W: www.ad-tech.com.au the have right the to vote, or become this E: E: info@ibidonstorage.com.au sales@jetta.com.au when dealing with representative. the self-storage industry.  AD-TECH Security important industry W: www.ibidonstorage.com.au W: www.jettaexcessbaggage.com.au AlarmQuip Security Systems  As a service member you also have board Adrian Rostirolla For further information on how we can Evan Richardson representation. ensures that you also Excess Baggage Pty Ltd T: 1300 30 60 90  Jetta MiniMovers help make yourThis service membership work have a say in thecall strategic of the T: sales@ad-tech.com.au 07 5492 3242 Lyle Honess for you, please +61 3direction 9466 9699 to T: 1300 366 000 E: association and the industry, you have T: 1300 300 688 E: evan@alarmquip.com.au obtain an application form. E:+61 sales@minimovers.com.au W: www.ad-tech.com.au the right to vote, nominate or become this E: W:sales@jetta.com.au www.minimovers.com.au W: www.alarmquip.com.au important industry representative. W: www.jettaexcessbaggage.com.au  AlarmQuip Security Systems For further information on how we can  National Energy Solutions Evan Richardson MiniMovers help make your service membership work Justin Wallace Please check that your details are correct onT:these pages as it is an important listing for customers to be able to contact you. 07 5492 3242 for you, please call +61 3 9466 9699 to T: T: 1300 +61 3366 8609000 9276 If you need to add or amend any details please send an email to admin@selfstorage.com.au E: evan@alarmquip.com.au obtain an application form. E: sales@minimovers.com.au E: justinw@nationalenergysolutions.com.au W: W: www.alarmquip.com.au W: www.minimovers.com.au http://www.nationalenergysolutions.com.au Phil Tindle Linda Gunek Palm Papamoa, 3151, New Zealand T: 02 Beach, 8883 5890 T: 0800 226 769 E:+64 linda@bydesigngraphics.com.au E: W:info@bosnz.co.nz www.magazinesbydesign.com.au

Insider Mar-Apr 2018 Please check that your details are correct on these pages as it is an important listing for customers to be able to contact you. If you need to add or amend any details please send an email to admin@selfstorage.com.au Insider Mar-Apr 2018

46Mar-Apr 2018 Insider

S S A A I N S I D E R / M AY-J U N E 2018

FLASH BACK

December/January 2012

Inside SSAA

SSAA STAFF Susan Phillips CEO E: ceo@selfstorage.com.au

SSAA BOARD MEMBERS Chairman - Keith Edwards Chairman - Keith Edwards All Secure, New Zealand

All Secure, New Zealand

Makala French Castelli Deputy Chairperson National Storage, Queensland

Jeannette Jones Reception / Administration E: admin@selfstorage.com.au

Shaun Bain Ivor Morgan Keepsafe Storage, Western Australia

Ryan Coom Deputy Chairperson National Mini Storage, Zealand Jim’s SelfNew Storage, Victoria Liz Davies Self Storage Australia, South Australia

Michelle Stokes Reception / Administration E: admin@selfstorage.com.au

Shaun Bain Andrew Eastwood U-Store-It, South Australia Keepsafe Storage, Jason Keane Western Australia Sentinel Australasia Ivor Morgan Jim’s Self Storage, RyanVictoria Coom

David Daddow National Mini Storage, Able Self Storage New Zealand

Simone Hill Legal Advisor E: legal@selfstorage.com.au

Andrea Bowman Paralegal E: legalsupport@selfstorage.com.au

MEMBER RESOURCES

Liz Davies Self Storage Australia, s part of SSAA membership members are provided with a South Australia

wide range of resources to assist them in complying with relevant legislation, common law obligations and industry best practice. Many of these resources are located in the Andrew Eastwood Manual of Advice and Procedures (MAP) which can be downloaded fr South Australia our website (seeU-Store-It, Legal Resources).

 BUSINESS MANAGEMENT • Valuation Guidelines • Mystery Shopping Information Jason Keane

Melinda Wyper Accounts Officer E: accounts@selfstorage.com.au

& LETTERS Sentinel Australasia  CHECKLISTS • • • •

Makala FFrench Castelli RESOURCES  IT & ONLINE National Storage, Queensland Bryan Furtado Marketing & Events Manager E: marketing@selfstorage.com.au

• • • •

STOReFLASH monthly e-newsletter StorMan Web Links Pack Storer Check (database for problem storers) Storage Finder – www.selfstorage.com.au (for customer enquiries) David Daddow • Trade Directory of service members Able Self Storage (industry suppliers) • Self Storage Space Estimator • SSAA Insider Blog

 LEGAL RESOURCES 48

S S A A I N S I D E R / M AY-J U N E 2018

• Legal Advice • Police Watchlist • Frequently Asked Questions

immediate ent liquidator; to t lock break; ter • Privacy Docum New Zealand • PPSR Informati

 MARKETIN

• Insider Magazi sheet, specifica • Opportunity to sale on our we

 PUBLICATIO

• Insider Magazi • Facility Traffic a • Almanac Dem

 SSAA RESO • • • •

Constitution Code of Ethics SSAA Logos SSAA Merchan 49 - Personal Stor - Corporate Sto

New Members

NEW MEMBERS Bayview Realty Ring Road SelfThe Bacch Shed Self Storage Pty Ltd Storage PROVISIONAL MEMBERSJurien (Turquoise Coast Storage Units) 210 Main Street

PROVISIONAL MEMBERS Ahe Pty Ltd 546-550 Gympie Road JudyOld Harper Narangba QLD 4504 Ph: 7 3888 Pleasant 3157 70+61Mary Drive Email: h.geurtsen@ahe1.com.au

36A Bashford Street 241 Ring Road Bacchus Marsh VIC 3340 Jurien Bay WA 6516 Ph: +61 407 219 177 3355 Ph: +61 8 9652 2055 Wendouree VicEmail: peterbicknell54@gmail.com Email: jurienbayviewrealty@bigpond.com Ph: +61 3 5331Unit 1011 25 Birkdale QLD 4159 Kembla Grange Self Storage Pty Ltd 25 McShane Road Aigle Royal Email: tim.etchells@bartrop.com.au 283-295 Princes Highway Richmond Nelson 7081 PO Box+61 7987 419 737 088 Ph: Kembla Grange NSW 2526 New Zealand Perth WA 6000 Ph: +61 2 4263 1600 Ph: +64 3 547 4969 Ph: +61 409judyharper@gmail.com 605 596 Email: Woy Woy Storage Park Email: john@jlborgo.com.au Email: atomizzi@aigleroyal.com.au Email: store@unit25.co.nz Keith Johnson PO Box 126 Dapto NSW 2530 Ph: +61 412 695 806 Email: info@commercialdiving.com.au

FACILITY MEMBERS

172 Woy Woy Road LocknLeave 10 Dexter Street Woy Woy NSWSERVICE 2256 MEMBERS Moorooka QLD 4105 Ph: +61 7 3172 0044 Ph: +61 428 247 500Collins Pty Ltd Bishop Email: locknleave@outlook.com Unit 1, 1 Pioneer Avenue Email: office@woywoystoragepark. Tuggerah NSW 2259 Mr Self Storage Ph: +61 2 4353 2333 com.au 59A Boes Road Email: mail@bishopcollins.com.au Tyabb Vic 3913

Bay of Islands Self Storage Moneen d’Horman de Villiers Unit 10 Allambee Avenue 132,Te Kahu Street Camberwell VIC 3124 Ph: +61 449 006 269 Paihai New Zealand Ph: +61 425 719 259 Hunt and Hunt Victoria Haruru Falls Email: moneendh@gmail.com Email: john@mrselfstorage.com.au Quality Storage Pty Ltd Level 5, 114 William Street Ph: +64 9 407 9791 Melbourne VIC 3000 SACM Pty Ltd Mullumbimby Mini Storage 399 Woolcock Street Ph: +61 3 8602 9200 53Email: Mill Avenue & Factory Complex jhworrall@gmail.com Email: garmstead@huntvic.com.au Garbutt QLD 4814 Yarraville VIC 3013 14 Manns Road Ph: +61 401 061 325 Mullumbimby NSW 2482Ph: +61 424 997 Orbitz 399Elevators Pty Ltd Email: craigegan23@gmail.com Ph: +61 411 795 887 6 Goodyear Street Storaway Self Storage Email: billsusie@bigpond.com Email: qualitystg@gmail.com Southport QLD 4215 Ph: 1300 851 554 Out of Space Storage 30 Arizona Road FACILITY MEMBERS Email: info@orbitzelevators.com.au 201 Opaheke Road Bermagui Storage Charmhaven NSW 2263 Papakura Auckland 2584TopBox Storage Prodigitas IT Services 7 Pine Drive New Zealand 502, Tower 2, Montreal Business Centre 316 Governor Road Bermagui NSW22546 Ph: +61 4306 4608 Ph: +64 508 477 223 Pallod Farms, Baner Pune Ph: +61 409 446 161 Email: mark.wheeler@clearspanproperty.co.nz Braeside VIC 3195 Maharashtra 411045 Email: megastore@bigpond.com.au Email: info@bermaguistorage.com.au India Sapphire RV Storage and Ph:Services +61 and 412 273 681 Carpenters Self Storage Ph: +91 9764 009 848 Sapphire Self Storage Pacific Palms Compound Email: info@topboxstorage.com.au Email: kaustubh.deshmukh@prodigitas.com 1894 Myrtle Mountain Road Scratchely Badili Box Pty Ltd QuickRoad, & Easy Candelo NSW 2550 Port Moresby NCD 121 Ph: +61 427 932 281 47 Birch Street Papua New Guinea ADDITIONAL FACILITIES Email: scott@halfpennybuilders.com.au Green Cube Self Storage Ph: +67 5 302 4250 Condell Park NSW 2200 National Storage Albion Email: containers@cslogisticspng.com Storage@Gateway 24 Norfolk Avenue 192 Abbotsford Road 88 Horne Road Cooper Robinson Interiors Ph: 1300 883 117 Bowen 2541 Hills QLD 4006 Warrnambool VIC 3280 South Nowra NSW 1/13 Eileen Road +61 7 3188 7974 Ph: +61 3 5561 1438 Email: charlie@quickandeasyremovals. Clayton South Vic 3169 Ph: +61 2 4422Ph: 3142 Email: albion@nationalstorage.com.au Email: storageatgateway@bigpond.com Ph: +61 403 343 111 com.au Email: david@cooperrobinson.com.au Flagship Storage 324 Soldiers Point Road Soldiers Point NSW 2317 Ph: +61 2 4984 7088 Email: dalcorp@dalcorp.com.au Grants Rd Covered Storage 270 Grants Road Somersby NSW 2250 Ph: +61 2 4372 1332 Email: info@grantsrdcoveredstorage.com.au

Email: crpdgroup@hotmail.com National Storage East Geelong Store Yr Stuff 62 Leather Street 30 Stephenson Road Breakwater VIC 3219 Seaford VIC 3198 Ph: +61 3 5248 8959 Ph: +61 412 823 091 Email: eastgeelong@nationalstorage. Email: philippowell4279@gmail.com com.au Taupo Furniture Removals National Storage Hope Island 10 Deborah Rise 56 Sickle Avenue Bonshaw Park Taupo 3379 Hope Island QLD 4212 New Zealand Ph: +64 7 378 5629 Ph: +61 7 5530 8999 Email: info@tfr.co.nz Email: hopeisland@nationalstorage.com.au

National Storage Storage Marcoola Mornington Solutions 8-10 Runaway Drive 4564 16Marcoola TakariQLD Place Ph: +61 7 3218 8100 Email: info@nationalstorage.com.au Mornington TAS 7018 National Morisset Ph: +61 Storage 439 271 096 9 Alliance Avenue Morissetdrew_m@bigpond.com NSW 2264 Email: Ph: +61 7 3218 8100 Email: info@nationalstorage.com.au

Aussie Storage NationalContainer Storage North Wyong 2A Lucca Road 2 Production Avenue North Wyong NSW 2259 Ph: +61 7 9318 8100 Molendinar QLD 4214 Email: info@nationalstorage.com.au Ph: +61 Storage 7 5527 3899 National Robina 177 Scottsdale Street Email: info@aussiecontainerstorage. Robina QLD 4226 Ph: +61 7 5578 7877 com.au Email: robina@nationalstorage.com.au Public Self Storage Epping

Calcorp 85 O’HernsPty Road Ltd Epping Vic 3076 74Ph:Mileham Street +61 3 9401 4774 Email: epping@publicselfstorage.com.au South Windsor NSW 2756 Storage King Murwillumbah Ph: +61 2 4577 40 Honeyeater Circuit 2665 Murwillumbah NSW 2484 Email: Ph: +61 sue@calcorp.com.au 2 6672 8774

Email: murwillumbah@storageking.com.au

Storage King Narellan Melbourne Mint 3 Porrende Street Narellan NSW 2567 Smith Drive 576 Kingsford Ph: +61 2 4647 0789 Email: narellan@storageking.com.au Hamilton QLD 4007 Storage King Scoresby Ph: +61n 7 3630 1903 954 Stud Road Rowvillekate@mmxgroup.com.au Vic 3178 Email:

Aussie Container Storage – Drayton 431-441 Anzac Avenue Drayton QLD 4350 Ph: +61 7 5527 3899 Email: info@aussiecontainerstorage. com.au

Ph: +61 3 9763 6000 Email: scoresby@storageking.com.au

Southern Storage Plus Cross Self Storage Unit 1B, 207 Young Street 5AWaterloo Tait Street NSW 2017 Ph: +61 2 8345 6000 Sebastopol VIC 3356 Email: sydney@storageplus.com.au Ph: +61 490 902 063 StoreLocal Gympie 17 Laurenceson Road Email: Gympiescsstorage@outlook.com QLD 4570 Ph: +61 7 5482 3546 Email: gympie@storelocal.com.au

Ballarat Space Station 132 Learmonth Street Alfredton VIC 3350 Ph: +61 407 421 567 Email: tim.etchells@bartrop.com.au

Wodonga Mini Storage 1. Members must promote the good image of the industry through ethical and honest advertising and business practices. 2. Members must maintain industry best practice standards as set by the Association. 37 Hovell Street 3. Members must ensure that their business practices deter the conduct of criminal activities on site. 4. Members must comply with all relevant laws and regulations in regards to developing and operating a self-storage business. Wodonga VIC 3690 5. Members must use a properly executed SSAA storage agreement or equivalent legal binding agreement with all Storers. 6. Members will avoid using practices that do not support environmental sustainability where practical alternatives exist. Ph: 564 405 7. Members will ensure that their workplace provides the maximum practical level of safety for employees, customers and+61 other428 visitors to the site. 8. Members should ensure that staff are competent in their duties and complete appropriate training in best practice standards. Email: maree@wodongafn.com.au 9. Members should treat all customers with respect.

Insider Mar-Apr 2018

Storage Stow Pty Ltd 10 Downey Street Alexandra Vic 3714 Ph: +61 436 366 344 Email: jamie@endeavourpet.com.au

SERVICE MEMBERS National Energy Solutions Pty Ltd Suite 6, 73A Rupert Street Collingwood VIC 3066 Ph: +61 3 8609 9276 Email: lukep@nationalenergysolutions. com.au

ADDITIONAL FACILITIES Carnarvon Storage Units 16 Cornish Street Carnarvon WA 6701 Ph: +61 8 9941 8378 Email: kmsweetman@optusnet.com.au

Aussie Container Storage – Cairns 144 Grafton Street Cairns QLD 4870 Ph: +61 7 5527 3899 Email: info@aussiecontainerstorage. com.au Aussie Container Storage – Mt Louisa 567 Woolcock Street Mt Louisa QLD 4814 Ph: +61 7 5527 3899 Email: info@aussiecontainerstorage. com.au

Code of Ethics

Aussie Container Storage - Arundel 21 Wrights Place Arundel QLD 4214 Ph: +61 7 5527 3899 Email: info@aussiecontainerstorage. com.au

Storage King Belmont 13 Fairbrother Street Belmont WA 6104 Ph: +61 8 9460 5728 Email: belmont@storageking.com.au Welshpool Self Storage 122 Welshpool Road Welshpool WA 6106 Ph: +61 8 9451 3456 Email: shaunbain@kbhgroup.com.au Cheapa Self Storage Orange 505 Bowan Park Road Lidster NSW 2800 Ph: +61 2 9975 5353 Email: quenten@cheapaselfstorage. com.au National Storage Pinelands 896 Stuart Highway Pinelands NT 0829 Ph: +61 7 3218 8100 Email: info@nationalstorage.com.au National Storage Paremata 7 Paremata Crescent Paremata Porirua 5024 New Zealand Ph: +64 4 233 8818 Email: paremata@nationalstorage.nz

S S A A I N S I D E R / M AY-J U N E 2018

100 REASONS TO CHOOSE STORCO QUALITY | INNOVATION | EXCELLENCE | EXPERIENCE Contact STORCO today! +61 2 6391 2800 Email sales@storco.com.au 6,12 Strathgrove Way, Orange NSW 2800