2022
2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.selfstorage.org.au
WELCOME | 3
SELF STORAGE SUPPLIER GUIDE
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Showcasing leading suppliers dedicated to the self storage industry.
he SSAA’s inaugural Self Storage Supplier Guide features a range of suppliers across categories essential to success in the self storage industry. The suppliers featured within are major partners and service members of the SSAA, many of whom have in-depth industry experience gained by working closely with self storage owners, operators and other suppliers. We’ve collated case studies from suppliers who committed to presenting at our Industry Day events throughout 2020/21, sharing the projects and insights generally reserved for members who attend these events in person. We hope you can take away the same information and inspiration we know our members enjoy at our Industry Days. You’ll also find helpful checklists and information highlighting the benefits of using suppliers who have a deep understanding of the self storage industry. The full trade directory of the SSAA has been published within the guide, and there’s more content and links to industry suppliers in the online version of the trade directory within your SSAA Member Portal. We’ve made it easy to pull out and keep the Self Storage Supplier Guide, so you can use it throughout the year to source suppliers who are committed to serving our industry. To our valued major partners and service members, we thank you for your ongoing support and look forward to helping you connect and engage with the growing self storage industry. We wish you all every success in your self storage endeavours,
CONTENTS
SUPPLIER LISTINGS
4 Access Control, Fire and Security 10 Ancillary Services
14 Design and Construction 20 Financial Services
HR Services
Legal Services
Insurance Services
24 Lifts and Hoists
Management Services
25 OH&S
26 Real Estate and Valuers 30 Software Solutions
Storage Containers
31 Website Design
CASE STUDIES & TIPS
5 World-class facility by Storco
7 Upgrades for your self storage security
8 Sentinel brings peace of mind to customers 11 Selecting a service provider
13 Steel Storage look to the sky for solutions 17 A Regis Built collaboration
19 USC and Karis Self Storage 21 Engaging a supplier
23 Southwell Lifts & Hoists takes customers
to new heights
27 Time to take your facility to the next level?
29 Storman Cloud Software empowers family 31 Selecting software for your business
33 R6 Digital showcases family values for one
Makala Ffrench Castelli Chief Executive Officer Self Storage Association of Australasia
of Queensland’s leading storage providers
34 Maximise your SSAA Membership
MAJOR PARTNERS
www.selfstorage.org.au
SSAA SELF STORAGE SUPPLIER GUIDE 2022
4 | TRADE DIRECTORY ACCESS CONTROL, FIRE AND SECURITY
AD-TECH SECURITY
PTI SECURITY SYSTEMS
SENTINEL STORAGE SYSTEMS
T: 1300 306 090 E: adrian@ad-tech.com.au
T: Sales : 1300 798 860 Support : 1300 159 473 E: apac-sales@ptisecurity.com
T: 1300 852 117 E: info@storagesecurity.com.au
8/31 Redland Drive, Mitcham VIC 3132
24 Sherbourne Road Greensborough VIC 3088
www.ad-tech.com.au
www.ptisecurity.com
www.storagesecurity.com.au
AD-TECH Security is a professional security installation and service company that was established by Managing Director, Adrian Rostirolla in 1998.
With more than 40 years of experience and 40,000 installations in more than 30 countries, PTI Security Systems is the most trusted name in self storage security.
Unit A8, 15 Forrester Street, Kingsgrove NSW 2208 ––––––
ALARMQUIP SECURITY SYSTEMS T: 1300 552 520 E: admin@alarmquip.com.au
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T: 1300 783 222 E: info@QueAccess.com.au
www.alarmquip.com.au
5 Torres Crescent, North Lakes QLD 4509
Alarmquip has continued to stay ahead of technology by taking a keen interest in new product developments and industry trends to ensure we can provide our customers with the information they require to make the relevant choices on their security.
Designed for self storage and used worldwide. We provide outstanding and competitively priced, market leading self storage access control software and hardware.
QUEACCESS
Golden Beach QLD 4551 ––––––
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www.queaccess.com.au ––––––
QueAccess are leaders in the trade offering gate Automation, Access Control, Intercoms, CCTV, Locks, Safes & Keys, providing all aspects of commercial and domestic Electronic Security and Locksmiths services.
Join the 1300+ storage locations across Australia using iBidOnStorage.com.au to auction abandoned & unapid storage units. 02 4302 0605 – info@ibidon.com.au
Over 20,000 auctions hosted
Over $7 million in bad debt recovered
27 million page views
STORCO CASE STUDY | 5
World-class facility for Storage King in Woonona, by Storco Storco was honoured to be part of another Storage King build and work alongside Mettle Projects as the base builder in Woonoona, New South Wales.
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he days of the bland and standard colour themed facilities are over. The result of this completed build proves that self storage facility designs need not be boring. Storage King Woonona is as aesthetically pleasing as it is functionally and operationally impressive. The sheer size and colourful finishes of the build have produced an attractive site during the day and night with a stunning view for all to see with the fitting of custom fixtures and lighting on the front façade. This world-class facility provides Storage King customers with an unsurpassed range of unit sizes, from the small ‘Wardrobe’ unit size up to ‘Garage’ sizes. A large number of drive-up units are also available, and an outdoor undercover storage area suitable for boats and other outdoor equipment. The build consisted of Storco’s mezzanine, single-level and multilevel building systems, in addition to the Storco fit-out, using custom colours and finishes to match
www.selfstorage.org.au
Storage King brand specifications. The design of this site has been well thought out, providing maximum functionality for the site’s staff and customers, as well as accounting for street presence and traffic outside of the facility. One of this facility’s most attractive design aspects is the Storco fit-out, utilising the V5000 corridor panel system. It’s the most secure corridor panel system currently available in the self storage sector, and its interlocking panels provide security and strength while also providing an aesthetically pleasing solution. The V5000 installed in Storage King Woonona is gloss white, which is also available in Monolith Charcoal. Interlocking panels also feature
inside the units with the installation of the Safeguard Internal Wall System. The finishing touches to the fit-out are the Lazurite Blue swing and roller doors, gloss white lighting tracks to assist with maximising corridor lighting, timber buffer rails throughout and rounded corner protection in ‘Propeller’. l
About Storco
STORCO is a leading self storage construction company in Australia with over 30 years experience in building self storage facilities. We are a 100% Australian owned company with full in-house manufacturing facilities producing quality products designed exclusively for self storage. To learn more visit www.storco.com.au
SSAA SELF STORAGE SUPPLIER GUIDE 2022
2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.selfstorage.org.au
SELF STORAGE SECURITY UPGRADES | 7
Five must-have upgrades for your self storage security
In the highly competitive self storage industry, where clients rate security as their number one priority, security improvements offer a sure-fire way to stay one step ahead of the competition.
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ore importantly, security upgrades will reduce incidents of theft, vandalism, and other crimes — protecting your investment and giving your customers the peace-ofmind they need and deserve. Naturally, specific renovations will vary depending on your current security and your local market, however there are several key security features that clients expect from leading facilities. We’ve developed this handy checklist to help you make sure you’ve got this important aspect of your self storage business covered.
1
Robust perimeter security
Create a strong first impression and amplify the appeal of your facility with robust perimeter security and electronically operated security gates.
2
Advanced access control systems
Give your tenants the benefit of 24/7 secure access to their stored possessions. An electronic sitewide access control system with an integrated mobile app will give you the competitive edge over the competition. Such apps allow tenants to open gates and doors using their mobile devices, giving them convenient secure access to the site at any time of the day or night.
3
Electronic unit-level security
Upgrading your unit-level security beyond the standard padlock to include modern security features, such as door alarms and wireless smart locks, is worth the initial outlay. Not only will it make your site more attractive to storage customers, but it also prevents breakins and vandalism which could ruin your reputation. www.selfstorage.org.au
Wireless electronic smart locks, which are controlled via a keypad or mobile app and automatically engage on exiting the unit, represent the gold standard in security. Door alarms can be integrated into your access control software for rapid response to break-ins. They can also be connected to other security devices, such as lights and sirens, to scare off intruders.
4
Embrace security technology
Install an integrated site management and security system that makes it easy for all stakeholders to gather data, retrieve intel quickly, gain insights and take action as soon as possible. This improves efficiency, security monitoring, and response times. Plus, the right platform will keep your facility agile and in tune with customer needs and expectations.
5
State-of-the-art cameras and lighting
No one wants their goods stored in a poorly lit facility with unreliable
camera systems. Internal and external cameras and lighting will boost customer confidence, deter criminals and help prevent injuries at your facility. LED lights offer a cost-effective solution for improving visibility and allow cameras to capture high-quality images of any security threats. Modern smart-camera and video monitoring systems can be configured to automatically alert staff of security breaches such as activity in off-limits areas or afterhours movement.
FIND A SELF STORAGE SECURITY EXPERT
It’s common for facility owners to feel overwhelmed by security updates, but with the right approach from a trusted industry expert, you’ll be able to make a big difference to your facility’s appeal and stay within your budget, while getting a great return on your investment. l Reach out to a PTI Security Expert and let us help you get started.
SSAA SELF STORAGE SUPPLIER GUIDE 2022
8 | SENTINEL CASE STUDY
Sentinel’s Global Entry Secure Access System brings peace of mind to StoreLocal customers Self storage facility owners across the country have benefitted from the development of a smart keyless security system that makes access easy while maintaining high security standards.
THE CHALLENGE
A replacement for the traditional roller door and swing door lock and padlock that provides an electronic lock while also offering movement detection security has long been sought after.
THE SOLUTION
Sentinel Self Storage Security collaborated with Storco to develop the Global Entry Secure Access System, a sophisticated electronic access control system that combines electronic locks with movement detection for the ultimate in state-ofthe-art access control. The process of unlocking and deactivating the alarm has been streamlined into a single operation. The system offers a variety of access control options with customers being able to unlock their units by means of a mobile app or proximity card or RFID fob. Each unit has its own individual keypad, providing an alternative access option should the other access modes fail (e.g., mobile
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Customers report that the keyless entry system provides complete peace of mind and the access codes save them money as they do not have to cut additional keys for extended family. phone batteries dying). With several installations now being enjoyed throughout Australia, virtually all variables within the system have been trialled and tested.
IMPACT
The Global Entry Storage Unit Access and Monitoring System has been widely implemented by self storage facilities across Australia. One such facility is StoreLocal Penrith where the Global Entry system has been eagerly adopted by
2022 SSAA SELF STORAGE SUPPLIER GUIDE
all customers. Customers report that the keyless entry system provides complete peace of mind and the access codes save them money as they do not have to cut additional keys for extended family. They especially love the smart state-of-the-art technology built into the Global Entry system, that integrates into an easy-to-use mobile phone application for each storage unit. StoreLocal Penrith also uses the system in their mini-warehouses, which offer 24-hour keyless safe security and monitoring for entrepreneurs and small family businesses. This creates a community-based environment with safe secure access. l
About Sentinel Storage Security Sentinel Storage Security is your one-stop for self storage security. Speak with Tony Harvey on +61 3 9988 2035 or email sales@stortagesecurity.com.au for more information.
www.selfstorage.org.au
SUPPLIER GUIDE 9
Keypads, CCTV, Office Alarms and more Don’t let computer failures paralyse your facility. With Sentinel’s da Vinci’s you’ll experience freedom from the fear that your facility will never be inconvenienced. The latest da Vinci model keypads are designed to retain all valid storer codes and operate without a PC. YOU’LL NEVER NEED TO WORRY ABOUT PC FAILURES AGAIN!
Access Control & Individual Unit Alarms ● ● ● ● ● ● ● ● ●
Sentinel Access Control interfaces with all major management software programs Supports multiple communication chains The communications with the hardware runs as a service, so no login to the pc is required If a communications chain fails, the system can be set to auto restart You can email and/or SMS (text Messages) events to Platinum users Can be used with remote alarms or remote access control using the internet or local network Easy to install and use over a network Has web access features. The program can be accessed from a web browser Supports access only users (with passcode only keypads)
1300 852 117
0800 746 311
+61 3 9988 2035
AUSTRALIA
NEW ZEALAND
INTERNATIONAL
info@storagesecurity.com.au www.storagesecurity.com.au
www.selfstorage.org.au SSAA SELF STORAGE SUPPLIER GUIDE 2022 Sentinel Australasia distributes to all of Australia, New Zealand, Indonesia and Asia. Installers and technicians in every state of Australia, NZ and throughout Asia.
10 | TRADE DIRECTORY ANCILLARY SERVICES
HOMESTEAD PRESS
LOCK DISTRIBUTORS
URL NETWORKS
T: +61 2 6299 4500 E: joe@homesteadpress.com.au
T: +61 2 9890 3844 E: sales@lockdistributors.com.au
T: 1300 33 11 78 E: support@url.net.au
3 Paterson Parade, Queanbeyan NSW 2620
19/12A Loyalty Road, North Rocks NSW 2151
17/31 Queen Street, Melbourne VIC 3000
www.homesteadpress.com.au
www.lockdistributors.com.au
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Printing of storage agreements, business cards, letterhead, invoice books and sheets, with compliment slips, receipt books... and a whole lot more.
Supplier of padlocks, security accessories and high security lock & latch systems.
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IBIDONSTORAGE T: +61 2 4302 0605 E: info@ibidon.com.au PO Box 591 Ettalong Beach NSW 2257 www.ibidonstorage.com.au ––––––
iBidOnStorage is Australia’s only online auction platform dedicated to the storage industry, specialising in storage unit auctions.
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SWEEPERS AUSTRALIA T: +61 3 9562 7533 E: michelle@sweepersaustralia.com.au 50 Howleys Road, Notting Hill VIC 3168 www.sweepersaustralia.com.au ––––––
Sweepers Australia is a 100% Australian owned company, dedicated to providing an unparalleled service and exceptionally competitive prices to its customers of sweeping and scrubbing equipment throughout Australia.
RELIABLE, HIGH SECURITY RELIABLE, FOR PADLOCKS HIGHCUSTOMERS SECURITY YOUR RELIABLE, PADLOCKS FOR HIGH SECURITY YOUR CUSTOMERS PADLOCKS FOR Lock Distributors have been YOURand CUSTOMERS distributing developing
www.url.net.au Established in 2007, URL Networks have been specialists in the use of emergent VoIP technologies for business telecommunications for over a decade.
VISY BOXES & MORE T: 13 8479 E: vbm_vic@visy.com.au F2 - 205 Abbotts Road, Dandenong South VIC 3175 www.visyboxesandmore.com.au ––––––
Full range of boxes and packaging, including tape, paper, bubble, plastic furniture protection covers, felt blankets, trolleys and more. Branches across Australia and New Zealand.
security for self-storage Lock Distributors have been Lock Distributors have been since 1986. distributing and developing distributing and developing Protect your business and lock security security for for selfself-storage storage since 1986. into profits using our top quality Lock Distributors have been since 1986. High security • Pick-proof • Thousands of key changes • Range of styles Protect your business and lock products, friendly customer service distributing and developing into profits using our top quality Protect your business and lock and unparalleled expertise. Call us today to find out about a FREE display stand. security for self-storage products, friendly customer High security • Pick-proof • Thousands of key changes • Range of styles into profits using our top service quality andproducts, unparalleled expertise. High security • Pick-proof • Thousands of key display changes stand • Range of styles Call us today to find out about a FREE since 1986.friendly customer service and unparalleled expertise. Call us today to find out about a FREE display stand.
Protect your business and lock AUSTRALIA NEW ZEALAND Toll Free 1800 28 77our 24 top quality Toll Free 0508 562 533 into profits using T 02 9890 3844 F 02 9630 5701 High security • Pick-proof • Thousands of key changes • Range of styles products, friendly customer serviceE service@lockdistributors.com.au E service@lockdistributors.com.au NEWCall ZEALAND andAUSTRALIA unparalleled expertise. us today to find out about a FREE display stand. lockdistributors.com.au lockdistributors.com.au Toll Free 1800 28 77 24 T 02 9890 3844 F 02 9630 5701 E service@lockdistributors.com.au lockdistributors.com.au
Toll Free 0508 562 533 E service@lockdistributors.com.au lockdistributors.com.au
TIPS FOR SELECTING A SERVICE SUPPLIER PROVIDER GUIDE| 11
Five key questions to ask when selecting a service provider
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here’s a lot to consider when you’re a self storage owner or operator – and there’s always an endless list of things to do. Having reliable suppliers and service providers to help your business can make a world of difference. How do you know which of the myriad of suppliers and service providers out there will be a great fit for you and your business, and really help lighten the load? We’ve put together this handy list of five key questions to ask before onboarding a supplier or service provider to ensure you’re both set-up for success.
1
What industry experience do you have?
Every industry is unique and has its own particular requirements and challenges. Choosing a supplier that has previous experience in the self storage industry will go a long way to ensuring that the deliverables meet your requirements and there are no surprises along the way.
2
What will your approach be to the project?
Look for providers who take an interest in your business and offer a tailored solution rather than those suggesting a one-size-fits-all solution. This will ensure that you get the right solution for your unique situation. www.selfstorage.org.au
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Choosing a supplier that has previoaus experience in the self storage industry will go a long way to ensuring that the deliverables meet your requirements and there are no surprises along the way.
to outline all costs (and/or highlight additional expenses that may occur along the way) and that they’re comfortable to work in accordance with your stipulated budget. If you’re comparing quotes, ensure you’re undertaking a like-for-like comparison. Once you’ve decided on a supplier, ensure the cost structure is documented before any work commences.
5
3
What similar projects have you undertaken?
4
What budget considerations should we know about?
Suppliers and service providers who have successfully completed similar projects will naturally be better equipped to handle your project and deliver a great result. Do your homework and follow up if possible with others involved in the project to find out how your intended provider performed.
Budget is often a key aspect when deciding between suppliers. Be open and upfront about the funds you have available for the project and ask your supplier to take the same approach so you can both be realistic about cost expectations. Make sure your provider is prepared
Do you have testimonials from previous clients?
Reliable suppliers and service providers will have reviews and testimonials from satisfied clients. Some of them may even be open to putting you in touch with previous clients so that you can discuss how they found the service. Do your own research. Search for reviews online and read what people have said about the company, but read with a critical eye as they are not always accurate. Pay attention to those who gave 3 or 4 stars; these are usually the most balanced. Taking a look through our Self Storage Supplier Guide lift-out is another great way to find vetted suppliers and service providers who specialise in providing exceptional service and high quality products to the self storage industry. l
SSAA SELF STORAGE SUPPLIER GUIDE 2022
Welcome to the future of self storage
The award-winning Nokē Smart Entry System has been designed to simplify access control and modernise physical security for storage owners, operators and customers alike. The Nokē solution features electronic locks controlled via an easyto-use app and is available exclusively through Steel Storage in Australasia.
Market-leading solutions for the self storage industry ■ Consultation and design ■ Supply and install ■ R3 – Restore Rebuild Replace ■ Nokē Smart Entry System
Get in touch: +61 (07) 3865 1600 sales@steelstorage.com.au www.steelstorage.com.au 2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.selfstorage.org.au
STEEL STORAGE CASE STUDY | 13
Steel Storage helps Storage Choice look to the sky for solutions With the Australian self storage market entering its fifth decade, and the continued growing demand for more space, the construction of new facilities is at a premium.
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avvy storage operators are considering the alternative of upgrading older existing facilities, taking the opportunity to breathe new life into assets, adding net lettable area (NLA) while maintaining existing operating costs and customer base. Storage Choice seized the opportunity to do exactly that at several of their facilities with Maroochydore on the Sunshine Coast being their latest project.
THE CHALLENGE
Storage Choice set out to maximise the potential of their current Maroochydore facility for the greatest return of unused space. One of the biggest challenges faced involved carrying out the construction and
renovation while the facility remained open to existing customers. “Operationally, it was important to ensure we could continue servicing our existing customers and maintain our income during the construction phase,” said Brendan Legg, General Manager Storage Choice. “Carrying out the R3 Project on a fully operational facility presented a number of challenges, with OHS and customer safety in the live environment being our main priorities throughout the project,” said Mike Lay, Project Manager Steel Storage.
BEFORE
Storage Choice partnered with Steel Storage and made the most of all three aspects of Steel Storage’s R3 offering – restore, rebuild and replace.
Due to the huge success of the first stage of the R3 build, the second stage was completed within the year. Stages 3 & 4 are to be built together with in-ground preparation work currently underway and construction of the superstructure to commence in February 2022. l
IMPACT
About Steel Storage
THE PROCESS
Building over existing drive-up units and a central driveway provided additional NLA, and a full makeover to the existing ground floor units gave a new modern look to a facility that was originally built in the 1980s.
If you’d like to know more about Steel Storage and how our R3 solution (Restore, Rebuild, Replace) could maximise the value of your asset, reach out to the team at steelstorage.com.au today.
AFTER
www.selfstorage.org.au
SSAA SELF STORAGE SUPPLIER GUIDE 2022
14 | TRADE DIRECTORY DESIGN AND CONSTRUCTION
B & D AUSTRALIA
GLIDEROL GARAGE DOORS
STEEL STORAGE
T: +61 7 3883 0200 E: cam.moody@bnd.com.au
T: +61 8 8261 9633 E: sales@gliderol.com.au
T: +61 7 3865 1600 E: sales@steelstorage.com.au
17 Oasis Court, Clontarf NSW 4019
32 Jacobsen Crescent, Holden Hill SA 5088
144 Lavarack Avenue, Eagle Farm QLD 4009 www.steelstorage.com.au
www.bnd.com.au ––––––
Since inventing the Roll-A-Door in 1956, B & D has gone on to develop a range of economical self storage rolling door solutions to suit a myriad of Storage application and security requirements. Visit the website for more information.
www.gliderol.com.au ––––––
Gliderol have been providing our valued customers with state of the art garage doors for 40 years, designed to each customers individual wants and needs.
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For more than thirty years, Steel Storage has been a pioneer in the design, manufacture and installation of self storage solutions. We deliver practical, efficient and smart solutions designed to maximise asset value and future-proof self storage facilities.
KIWIMARK CONSTRUCTIONS BEACH CONSTRUCTIONS NSW T: +61 2 9550 9199 E: sreardon@beach.com.au 101 Flood Street, Leichhardt NSW 2040 www.beach.com.au ––––––
Beach Constructions NSW is a commercial builder specialising in industrial storage and warehouse projects.
G&M STOR-MORE T: +61 2 4733 5048 E: michael@gmstormore.com.au
T: +64 7 576 5494 E: office@kiwimark.net.nz 69 Otumoetai Road, Tauranga NZ www.kiwimark.net.nz ––––––
As the Industry leaders in self storage design and construction, and with a proven reputation for excellence, KiwiMark Construction is constantly working on new projects in various stages of design, development, construction or expansion.
T: +61 447 566 988 E: info@storcad.com.au PO Box 47, Mount Victoria NSW 2786 www.storcad.com.au ––––––
Storcad is your first stop when working through your feasibility. Before we design your site, we conduct a full site town planning analysis to ensure your site design complies with all council requirements.
REGIS BUILT T: 1300 388 224 E: info@regisbuilt.com.au
PO Box 7137 Penrith South NSW 2750
Level 1-1072 Centre Rd, Oakleigh South VIC 3167
www.gmstormore.com.au
www.regisbuilt.com.au
Design and construction of self storage facilities, mezzanine floors, external portable units, wine lockers and maintenance.
For over 20 years, Regis Built has positioned itself in both the self storage building and warehouse construction industries, as a trusted leader that pride ourselves in building quality projects with competitive pricing. We offer full design and construction services, as well as project management to suit your needs.
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STORCAD
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2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.selfstorage.org.au
TRADE DIRECTORY | 15
STORCO STORAGE SYSTEMS
TAUREAN DOOR SYSTEMS
TOTAL CONSTRUCTION
T: +61 2 6391 2800 E: sales@storco.com.au
T: +61 3 9721 8366 E: adrian.valente@taureands.com.au
T: +61 2 9746 9555 E: amym@totalconstruction.com.au
6-12 Strathgrove Way, Orange NSW 2800
180-186 Colchester Road, Bayswater North VIC 3153
Level 2, 3 George Street, North Strathfield NSW 2137
www.storco.com.au
www.taureands.com.au
www.totalconstruction.com.au
STORCO Storage Systems is a leading self storage construction company in Australia with over 30 years experience in building self storage facilities. We are a 100% Australian owned company with full in-house manufacturing facilities producing quality products designed exclusively for self storage.
Taurean Door Systems is a business unit of Stramit Corporation Pty Ltd and form part of Fletcher Building Group. We specialise in the manufacture of roller & sectional doors and roller shutters to Australian commercial and residential customers nationally.
Total specialises in design and construction projects throughout Australia and has the people, processes and experience to deliver major building projects.
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OPEN THE DOOR TO A STEEL-CLAD PARTNERSHIP
Taurean Door Systems is your trusted partner when it comes to garage door and commercial roller shutter solutions.
Taurean® Door Systems is your trusted It’s our commitment that no matter the complexity or size of job, partner for self-storage solutions. you can consider it done!
For further information refer to our website taureands.com.au.
Call us on 1800 778 658 today, or visit taureands.com.au Proudly partnering with
2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.selfstorage.org.au
REGIS BUILT CASE STUDY | 17
Regis Built collaborates with Kennards Self Storage at Truganina
Regis Built was awarded the design and construction contract of Kennards Self Storage Truganina in June 2019. The project was architecturally designed and is located at 332 Leakes Road, in the Western Suburbs of Melbourne. It was handed over in July 2020. THE CHALLENGE
As with all Kennards Self Storage developments, the design and development focused on creating a modern facility that is functional and timeless. Stage One consisted of two separate buildings with 7,200 sqm and 500 storage spaces, with the facility eventually set to double in size with 13,000 sqm and more than 750 storage units in total. Staging construction and fit out allows for facilities to grow occupancy and take a more progressive approach to asset management, rather than building out the full facility.
THE PROCESS
The design was developed in collaboration with Kennards Self Storage to ensure all specifications were met and expectations exceeded. Regis Built completed the design and permit phase within 16 weeks, and construction was completed within 38 weeks – on time and on budget. www.selfstorage.org.au
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The modern, architecturally designed facility has pride of place in the rapidly developing western corridor, where it will service the growing demographic in Truganina and the surrounding area. IMPACT
The modern, architecturally designed facility has pride of place in the rapidly developing western corridor, where it will service the growing demographic in Truganina and the surrounding area. The facility consists of driveway, ground floor and first floor storage spaces with 24/7 access and state of the art security. In addition to the customer service area and office,
a meeting room, hot desk area and WIFI were included in the design to provide an exceptional customer experience. l
About Regis Built
Over the past 20+ years, Regis Built has become a trusted supplier offering quality building projects at competitive prices to the self storage building and warehouse construction industries. We understand the demands and complexity of self storage design and construction, and deliver seamless projects from planning and design throughout build to completion. Our industry knowledge and relationships ensure the build is guaranteed on time with progressive milestones that are realistic. Call 1300 388 224, email info@regisbuilt.com.au or visit regisbuilt.com.au for all your self storage building and construction needs.
SSAA SELF STORAGE SUPPLIER GUIDE 2022
18 SUPPLIER GUIDE
USC AD
2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.selfstorage.org.au
USC CASE STUDY | 19
USC and Karis Self Storage
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aris Self Storage on the New South Wales Central Coast was faced with the best problem to have - increased demand, but capacity at one site was under pressure. This site comprised rows of long single storey buildings with drive up access to all but one long side of the last building. The storage spaces on this side were accessed through a number of walkways from the adjacent driveway, leading to a footpath running the length of the building where most of the site's smaller storage spaces were located. The land sloped sharply away from this footpath creating a long unusable section running the length of the site. Karis owner Karen Coulson engaged USC to formulate a plan to utilise this space and after much discussion between Shay McQuade from USC, Karen and her builder, who was familiar with the site, a solution was developed. This was to deploy a row of 6 metre x 2.4 metre units, with multiple doors on the long side, facing the existing footpath and the rear supported above the slope. The two key issues to be overcome were the slope of the land and extremely limited access. The slope was overcome by having the builder construct a level concrete www.selfstorage.org.au
barge against the footpath on which the front of the USC units would sit, with a row of concrete pillars erected down the slope, level with the barge, to support the rear of the units. This meant that while each unit sat perfectly level, the rear of each was about 800mm above the natural ground level. USC’s units have structural bases which are designed to support the unit, and contents, with heavy steel rails running underneath the walls. This means they do not need to sit on a full concrete slab. The only solution to overcome access was to have each USC unit craned over the top of the adjacent building in flat form and assembled
in situ, working from one end of the site to the other. Despite the fact the crane operator could not see the units being positioned from his side of the building, the radio communication between his assistant, called a “dog man” I discovered on the day, was so precise that what looked like a difficult installation turned out to be relatively straight forward. This exercise required the crane for one full day with installation of the internal partitions completed on the following day, creating 30 storage spaces on an otherwise unusable section of the site and ensuring that potential customers were not referred elsewhere. l
SSAA SELF STORAGE SUPPLIER GUIDE 2022
20 | TRADE DIRECTORY FINANCIAL SERVICES
INSURANCE SERVICES
LEGAL SERVICES
BANKEDGE PTY LTD
AON RISK SERVICES
HUNT & HUNT LAWYERS
T: +61 418 337 932 E: daniel.chalmers@bankedge.com
T: +612 8623 239 E: darren.clauscen@aon.com
T: +61 3 8602 9200 E: traunic@huntvic.com.au
96 Lodge Road, Kalinga, QLD, 4030
PO BOX 1331 Parramatta NSW 2124
L5 114 William St, Melbourne VIC 3000
www.bankedge.com
www.aon.com.au
www.hunthunt.com.au
BankEdge helps businesses negotiate a fair lending rate. After seeing countless businesses disadvantaged by a lack of information and market transparency, we created a world-first bank margin analysis platform.
AON is Australia’s leading provider of broking and consulting services for risk management, insurance transactions, reinsurance, human capital consulting and financial planning.
Established in 1929, Hunt & Hunt is a vibrant, mid-sized law firm that provides tailored legal advice to clients across Australia and internationally. Hunt & Hunt support the SSAA Legal Help Desk.
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MIDLAND INSURANCE BROKERS AUSTRALIA BISHOP COLLINS T: +61 2 4353 2333 E: mail@bishopcollins.com.au
T: +61 3 9349 2733 E: storage@midlandinsurance.com.au Level 2/200 Lygon Street, Carlton VIC 3053
Unit1, 1 Pioneer Ave, Tuggerah NSW 2259
www.midlandinsurance.com.au
www.bishopcollins.com.au
Midland Insurance Brokers have more than 20 years of experience in self storage insurance, with extensive expertise providing peace of mind through stability, strength and security.
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Bishop Collins is a dynamic professional services firm with a long and proud history of delivering financial and business solutions to its clients.
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HR SERVICES WALLACE MCLEAN LTD T: +64 9 358 7233 E: simon@wmmi.co.nz Level 3, 2 Emily Place, Auckland 1140 NZ
HR CENTRAL
www.wallacemclean.co.nz
T: 300 717 721 E: cath.grawe@hrcentral.com.au
Wallace McLean Ltd, Insurance Broking services and Risk Management solutions.
Level 10 Trak Centre, 443-449 Toorak Road, Toorak VIC 3142
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www.hrcentral.com.au ––––––
HR Central provides resources, tools and advice for small to medium businesses to ensure legislative compliance around managing HR. 2022 SSAA SELF STORAGE SUPPLIER GUIDE
Your SSAA Help Desks The SSAA has partnered with industry experts to provide support and assistance to members through our help desk.
Login to your SSAA Member Portal to access the services and learn more.
l Legal Help Desk l HR Help Desk l OH&S Help Desk l PR Help Desk www.selfstorage.org.au
TIPS FOR ENGAGING A SUPPLIER | 21
Seven things to consider when engaging a supplier
I
f you’ve done your homework and narrowed your options to a shortlist of one or two potential suppliers or service providers, and you’re wondering how to make that final decision to commit to one or the other, this checklist is for you. Here are seven things to consider when engaging a supplier or service provider:
1
Ensure the brief is clear and well-documented
Select the provider who has taken the time to focus on the problem you’re looking to solve and tailor a well-thought-out solution to help you achieve your goals.
2
Ensure their written proposal or scoping document explicitly meets the brief on all points
Avoid disappointment by choosing the service provider who shows insight into your business and the challenges you’re facing and provides a proposal that hits all the points in your brief.
3
Meet the team and ensure the person you’re meeting will be the one personally responsible for the work
Pick a service provider who is personally invested in your project and ready to support your company in the long run. If you’ve been dealing with the sales team in the initial stages, make sure you ask to meet your project lead or account manager so you can establish a relationship from day one. www.selfstorage.org.au
“
Select the provider who has taken the time to focus on the problem you’re looking to solve and tailor a well-thought-out solution to help you achieve your goals.
4
Review and check contracts and terms and conditions carefully
them. It pays to be upfront about your budget and plan the project to fit rather than to overextend and have to deal with the stress of that down the track.
Trust is important and so is clarity of expectations. Review and check all contract documents carefully ensuring that you’re aware of your rights and responsibilities as well as those of the service provider. Don’t be shy to ask questions about anything you’re not clear on.
5
Get a written quote that clearly outlines all costs and payment schedules
Don’t start signing documents until you are aware of all the costs and payment schedule requirements and you’re certain you can make
6
Ensure your provider has access to a resource network
7
Check the dates on the project proposal
Make sure that your provider has access to a robust network of resources and skilled personnel required to complete the project successfully. Ask questions about who’ll be on your team and whether they’ll be local, employed directly or accessed from a contractor network.
Ensure there is a clear project management strategy and the details are documented. The project proposal should include well-defined milestones and deadlines to be met (you will have deadlines to meet too!). This will ensure the project remains on track and is completed on time. Find your ideal suppliers and service providers in this handy Self Storage Supplier Guide lift-out or check out our Trade Directory via your SSAA Member Portal online. l
SSAA SELF STORAGE SUPPLIER GUIDE 2022
Freestanding Goods Hoist Our Freestanding Goods Hoist gives you the capability to lift goods of up to 3000 kg, to fifth floor heights. Our flexible design capabilities and local manufacturing means we can provide goods-only as well as goods and personnel hoists in a variety of platform finishes and other options, including custom designs for special applications.
Features and Benefits Goods only or goods and personnel
1 day installation (clear access required)
Cost effective alternative to a traditional lift
Minimal pit and overrun required
No lift shaft required
Low maintenance costs
Installed external or internal to the building
Self diagnostic programmable logic control (PLC)
Vertically opening doors offering clear access for any load
Internal power pack
Main Dimensions Model
SGH-1515
SGH-2018
SGH-2418
SGH-2424
SGH-3024
Platform L x W
1.5m x 1.5m
2.0m x 1.8m
2.4m x 1.8m
2.4m x 2.4m
3.0m x 2.4m
Capacity
1500kg
1500kg
1500kg
1500kg
1500kg
Enclosure Length
1720mm
2220mm
2620mm
2620mm
3220mm
Enclosure Width
2165mm
2465mm
2465mm
3065mm
3065mm
Pit Depth
125mm
125mm
125mm
125mm
125mm
Note: Above measurements are based on doors same side but may vary depending on options. Contact Southwell for details.
2022 SSAA SELF STORAGE SUPPLIER GUIDE WARRANTY 1 year full warranty.
www.selfstorage.org.au 36 Edward St, Camden NSW Australia 1800 244 787 southwell.com.au
SOUTHWELL LIFTS & HOISTS CASE STUDY | 23
Southwell Lifts & Hoists takes StoreLocal Penrith customers to new heights Southwell Lifts & Hoists was commissioned to work on the development of the three-level StoreLocal self storage facility at Penrith. THE CHALLENGE
The StoreLocal Penrith facility required a Freestanding Goods Hoist to travel 8.2m and service 3 levels. It was to be craned through the roof into a shaft and have a separated fire compartment at the lowest level. Integration with the Sentinel Security System was also key. The interior finish needed to match the new facility with its state of the art technology and keyless entry system accessible via a mobile phone app.
“
Designed by Southwell’s in-house engineers, the hoist was fabricated, using only Australian-made components, and tested in Southwell’s workshops.
THE PROCESS
Southwell Lifts & Hoists worked closely with Western Sydney Constructions and StoreLocal to create a safe, secure, reliable hoist to service the multi-level self storage facility. Designed by Southwell’s in-house engineers, the hoist was fabricated, using only Australian-made components, and tested in Southwell’s workshops. The installation was done in one day. Southwell coordinated a 130 tonne crane to meet their truck on site and set up for the 25m high crane lift. The rest of the building was constructed around the Southwell hoist.
IMPACT
Southwell’s Freestanding Goods Hoist was delivered on time and to budget for construction to continue without interruption, meeting the stores planned opening day. The hoists full height aluminium chequer plate walls and timber bump rails blend well with StoreLocal’s modern premises. Integration with the Sentinel Security System puts the Southwell hoist in harmony with the state-of-the-art technology StoreLocal invested in to keep customers goods safe, secure, and easy 24 hour access. l www.selfstorage.org.au
About Southwell Lifts & Hoists
Southwell Lifts & Hoists design, manufacture, install and service an extensive range of lifts and hoists. Drawing on 75+ years of business experience, the company delivers engineering excellence, value, professional integrity, robust and dependable products. We revel in developing solutions to large and complex challenges and guarantee that your project is operational on-time, on budget with no hassles. Contact us today for all your lift and hoist requirements. Phone 1800 244 787 or email sales@southwell.com.au.
SSAA SELF STORAGE SUPPLIER GUIDE 2022
24 | TRADE DIRECTORY LIFTS AND HOISTS
ABT LOADMAC LTD T: +44 0 1989 563 656 E: chris.w@loadmac.com Ashburton Ind Est, Ross On Wye, Herefordshire, HR9 7BW, UK www.loadmac.com ––––––
Loadmac Truck Mounted Forklifts. Delivering reliability, longevity and efficiency to your business.
MANAGEMENT SERVICES
KENNARDS SELF STORAGE MANAGEMENT SERVICES T: +61 2 9764 9815 E: fiona@kss.com.au 7 Khartoum Road, Macquarie Park NSW 2113 www.kss.com.au ––––––
Kennards Self Storage Management Services provide investors with a comprehensive high-quality solution to manage their asset. Investors can enjoy the benefits of Kennard’s expertise, brand and market position.
STORASSIST T: +61 403 533 640 E: sally@storassist.com.au 204 Olinda Creek Road, Kalorama VIC 3766 www.storassist.com.au ––––––
StorAssist was established to fill a need in the self storage industry by providing personalised operational support to independent self storage owners. Office/Admin Setup. Holiday Relief. Store Audits.
SAFETECH LIFTS & HOISTS T: +61 3 5127 4566 E: sales@safetech.com.au 39-45 Della Torre Road, Moe VIC 3825 www.safetech.com.au ––––––
We design and manufacture materials handling equipment, dock equipment, scissor lifts, vehicle lifts, hoists, cranes & lifting devices and palletising solutions for a diverse range of industries including retail, manufacturing, distribution centres, self storage, food & beverage, mining and construction.
SOUTHWELL LIFTS & HOISTS T: +61 2 4655 7007 E: sales@southwell.com.au PO Box 690 Camden NSW 2570 www.southwell.com.au ––––––
We are the first choice for Lifts and Hoists in the self storage industry design, manufacture, installation and servicing in all States and NZ.
PIONEER PERFORMANCE NON BRANDED MANAGEMENT T: 1300 857 903 E: leigh@pioneerperformance.com.au 1/1 Pioneer Avenue, Tuggerah NSW 2259 www.pioneerperformance.com.au ––––––
Pioneer Performance offers comprehensive management services of self storage facilities. Our service is unique in the self storage industry.
STORAGE KING MANAGEMENT T: +61 2 9460 6660 E: martin@storageking.com.au Level 2 / 100 Alexander Street, Crows Nest NSW 2065
STORELOCAL T: 1300 099 022 E: partners@storelocal.com.au 8/441 Nudgee Rd, Hendra QLD 4011 www.storelocal.com.au ––––––
StoreLocal is a self storage management company that has 21 stores under management nationally and expanding. We offer lower fees and flexible terms and have over 40+ years of self storage experience.
VISION SELF STORAGE MANAGEMENT T: +61 2 9432 2800 E: gavin@vssm.com.au
www.storageking.com.au
Nexus Building Level 5, 4 Columbia Ct, Norwest NSW 2153
The powerful Storage King brand now sits proudly on over 190 self storage facilities in Australia and New Zealand. Storage King can purchase your facility, manage your business or you can potentially leverage our brand on your existing facility or new development.
www.vssm.com.au
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2022 SSAA SELF STORAGE SUPPLIER GUIDE
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Providing complete third party self storage management services to independent single and multiple facility property owners in Australia.
www.selfstorage.org.au
TRADE DIRECTORY | 25
OH&S
ACTION OHS CONSULTING PTY LTD
WORKPLACE ACCESS AND SAFETY
T: 1300 101 647 E: craig.salter@actionohs.com.au
T: +61 3 9045 6200 E: carls@workplaceaccess.com.au 42-46 Cochranes Road, Moorabbin VIC, 3189 www.workplaceaccess.com.au
5 Cubitt Street, Cremorne VIC 3121 www.actionohs.com.au ––––––
Action OHS Consulting provides practical, jargon-free safety guidance to the self storage industry. We assist businesses to meet their legislative health and safety obligations to ultimately prevent workplace incidents.
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Workplace Access and Safety is one of Australia’s leading height safety specialists, experienced in all aspects of height safety and fall protection
More than just storage
SSAA Help Desks l Legal Help Desk l HR Help Desk l OH&S Help Desk l PR Help Desk Login to your SSAA Member Portal to access the Help Desks and learn more.
A year in perspective, our achievements in 2021 • Consistent stakeholder engagement • Regular team events • Interactive training • Innovative Marketing Programs • Superior Trading Results.
Interested in joining, selling, or having your facility managed by the leaders in the industry? Contact Martin Richards: Email Martin@storageking.com.au or Call +61 2 9167 8210
26 | TRADE DIRECTORY REAL ESTATE AND VALUERS
BOX COMMERCIAL ESTATE AGENTS
COLLIERS INTERNATIONAL AUS
FALLON VALUERS
T: +61 418 98 2000 E: Rob@boxcom.com.au
T: +61 2 9770 3117 E: dylan.adams@colliers.com
T: +61 3 9674 0374 E: martin@fallonvaluers.com.au
47 Oxford Street, Collingwood VIC 3066
Level 30 Grosvenor Place, 225 George Street, Sydney NSW 2000
68-72 York Street, South Melbourne VIC 3205
www.colliers.com.au
www.fallonvaluers.com.au
Colliers International is a leader in global real estate services defined by our spirit of enterprise. Through a culture of service excellence and collaboration, we have integrated the resources of real estate specialists worldwide to accelerate the success of our partners.
Fallon Valuers provide our clients with confidential, ethical, and independent property valuation & advisory services, having recently dedicated its staff entirely to the self storage industry.
www.boxcom.com.au ––––––
Box Commercial is a boutique real estate agency based in Melbourne. Our primary purpose is to offer for sale selected Australian income-producing investment property. Self storage complexes have been considered compelling investment property for buyers for many years.
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CBRE
COLLINS & ASSOCIATES
T: +61 7 3833 9833 E: michael.walsh@cbre.com.au
T: +61 3 8456 5134 E: malcolm@malcolmcollins.com
Level 3 Waterfront Place, 1 Eagle Street, Brisbane QLD 4000
Unit 4, 5-7 Compark Circuit, Mulgrave VIC 3170
www.cbre.com.au/people-and-offices/ corporate-offices/brisbane
www.malcolmcollins.com
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We at CBRE Brisbane have been built on a strong foundation. With over 260 staff members and having traded in our local area since 1998, we have the expertise and resources to cater to our clients’ specific needs.
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Collins & Associates provides quality Director-only valuation advice and detailed market commentary for individual self storage clients, banks and financial institutions, covering markets throughout provincial and suburban Australasia.
CBRE NEW ZEALAND
www.cbre.co.nz/self-storage ––––––
As the industry leader in self storage, CBRE offers a suite of services including the acquisition, disposal and valuation of self storage facilities and storage units throughout New Zealand.
HIGHWAY FRONTAGE T: 1300 661 950 E: mwalsh@highwayfrontage.com.au 51-65 Clarke Street, Southbank VIC 3006 www.highwayfrontage.com.au ––––––
Highway Frontage specialises in the sale of self storage complexes Australia wide. With more than 15 years in the self storage industry, Highway Frontage has sold more complexes in Australia than any other agent.
M3PROPERTY
T: +64 9 355 3333 E: peter.hamilton@cbre.co.nz Level 14, 23-29 Albert Street, Auckland 1010 NZ
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CUSHMAN AND WAKEFIELD
T: +61 7 3620 7900 E: jeremy.hoffman@m3property.com.au
T: +61 3 8359 0091 E: linda.sharkey@cuswake.com
Level 2/15 James Street Fortitude Valley QLD 4006
Level 9, 385 Bourke Street, Melbourne VIC 3000 www.cushmanwakefield.com ––––––
Market leaders of self storage valuations and advisory globally, Cushman & Wakefield has been delivering exceptional value and top tier advice to real estate owners and occupiers for more than 100 years.
2022 SSAA SELF STORAGE SUPPLIER GUIDE
www.m3property.com.au ––––––
m3property is one of Australia’s leading independent property advisory firms, providing valuation and specialist consultancy services nationwide for over 40 years.
www.selfstorage.org.au
TIPS FOR SELECTING SOFTWARE | 27
Time to take your storage facility to the next level? SAVILLS VALUATIONS T: +61 7 3221 8355 E: bsimitci@savills.com.au Level 33, 123 Eagle Street, Brisbane, QLD 4000 www.savills.com.au ––––––
Savills is a leading global real estate provider listed on the London Stock Exchange. In Australia, we offer the full spectrum of services from providing strategic advice to managing assets and projects and transacting deals.
URBIS T: +61 2 8233 7627 E: SRobb@urbis.com.au Darling Park - Tower 2, Level 23, 201 Sussex Street Sydney NSW 2000 www.urbis.com.au ––––––
At Urbis, our dedicated self storage team combine more than 35 years of specialist knowledge and experience to create value in the self storage industry.
Extending your storage facility to a second or third level can provide a lucrative solution to the ever-increasing demand for more storage space. Here are some things to consider.
S
outhwell Lifts & Hoists has been leading the way in the design, manufacture, installation and servicing of self storage lifts and hoists since 1945. It’s fair to say that in that time, we’ve learned a few things about how to raise your self storage facility to new heights. Here is a handy checklist you can use when selecting your hoist.
What type of hoist do
you need: goods only
The industry is moving towards the goods personnel option, but ‘goods only’
or goods personnel?
suits a tighter budget.
What size hoist do
The most popular size is 2400mm long x
you need?
2400mm wide (SFGPH-2424).
How much weight
The most popular size hoist carries up
can a hoist carry?
to 1500kg.
How many levels
Our hoists service up to four levels, with
can a hoist go up?
the majority serving two or three floors.
How can I make the
Standard sizing, finishes and under
hoist fit my budget?
3200mm floor-to-floor generally keep the price down.
Are hoists expensive to maintain?
Hoists are heavy duty and last up to 30 years. Quarterly servicing is generally 50% cheaper than for a passenger lift.
Can a freestanding hoist be fire rated? Where can I source
We can help to meet fire rating requirements using fire curtains, hoist lobbies and fire rated shutters on a case-by-case basis. We design, build, paint and test hoists at
a reliable hoist?
our factory in Camden.
How are hoists installed?
Hoists can be delivered and installed in a single day. We take care of the whole process from engineering design to delivery, coordination with the crane company and installation.
www.selfstorage.org.au
SSAA SELF STORAGE SUPPLIER GUIDE 2022
online move-ins
online payments
sales & marketing
access control integrations
locally secured
extensive reports
finance exports
local support single or multi site
facility map
Tomorrow’s self storage software, today!
STORMAN CASE STUDY | 29
Storman Cloud Software empowers Cairns family to preserve their self storage legacy Joe’s Mini Warehouses has served the people of Cairns faithfully since the early 1980s when founder Joe Sorbello began storing cars and other belongings for locals heading off on holidays. THE CHALLENGE
In 2012, the family engaged a realestate agent to take care of operations, but when the facility became tired and vacancies began to rise, it was clear that something had to change. “I just wanted to be able to run things in the best interests of the business,” said Lee Morrison, who has taken over management of her father’s company.
THE STORMAN CLOUD SOFTWARE SOLUTION
With Storman Cloud software, Lee and Evan can manage Joe’s Mini Warehouses easily and effectively with complete oversight and transparency into how the business is tracking. All their key data and reporting are conveniently stored in one central platform and accessible from virtually anywhere. www.selfstorage.org.au
“We can now be at home and still handle all our invoices and records. We’ve completely taken back the management side of things now,” said Lee.
IMPACT
The family saves upwards of $25,000 per year in management fees that were previously being paid to the real-estate agent. By implementing Storman Cloud, they have also saved heaps of time that they can now spend on getting to know all their regular customers and finding ways to serve them even better. Through the free Storman Cloud online learning system, clients are introduced to the software’s many time-saving features, such as Lee’s favourite feature – bulk receipting. “Instead of going into every individual agreement, I can do it all
at once,” said Lee. “It saves me so much time and frees me up to move on with my day.” Plus, the family now has complete peace of mind, knowing that they can manage the business that is their father’s legacy. l
About Storman Cloud
Book your online demo today to find out how Storman Cloud can help you manage your self storage facility more efficiently and securely. Simply scan the QR code with your smartphone, visit storman.com or ring us on 1300 669 020.
SSAA SELF STORAGE SUPPLIER GUIDE 2022
30 | TRADE DIRECTORY SOFTWARE SOLUTIONS
STORAGE CONTAINERS
CENTREFORCE TECHNOLOGY GROUP
STORA
BOS CONTAINERS AUSTRALIA
T: +61 7 3889 9822 E: sales@centreforceit.com.au
Email enquiries only E: hello@stora.co
T: +61 3 9720 4455 E: ekelsey@aimhire.com.au
Level 21, 167 Eagle Street, Brisbane QLD 4000
Avonmore House, 15 Church Square, Banbridge Ireland BT32 4AP
14-16 The Nook, Bayswater VIC 3095
www.centreforceit.com.au
www.stora.co
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The Centreforce Technology Group, Queensland, has been providing self storage solutions to the self storage industry since the year 2000. Always the industry leader, we incorporate the latest innovations in self storage technology.
Stora is the all-in-one software solution for modern self storage facilities.
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STORMAN SOFTWARE (AUS) PODIUM T: +61 478 180 191 E: taylor.cutler@podium.com Level 22, 120 Spencer Street, Melbourne VIC 3000 www.podium.com ––––––
Podium is a rich communication platform for local businesses.
T: +61 7 3319 1522 E: sales@storman.com Level 9 Kings Gate, 480 St Pauls Terrace Fortitude Valley QLD 4006 www.storman.com
STORMAN SOFTWARE (NZ) T: +64 9 280 3393 E: sales@storman.com Level 4 AMI House, 63 Albert Street, Auckland 1010 NZ
www.boscontainer.com.au BOS (Build On Site) Quick Build portable storage containers can be delivered flat pack to your site and assembled in minutes.
ROYAL WOLF TRADING T: +61 2 9482 3466 E: removals@royalwolf.com.au Suite 202, Level 2 22-28 Edgeworth David Avenue, Hornsby NSW 2077 www.royalwolf.com.au ––––––
Royal Wolf Trading specialise in the hire, sale and modification of portable storage and freight containers. Royal Wolf operates two self storage offices.
www.storman.com ––––––
SITELINK SOFTWARE T: +61 7 3889 9822 E: support@sitelinksoftware.com.au Level 21, 167 Eagle Street, Brisbane QLD 4000 www.sitelinksoftware.com.au ––––––
SiteLink Web Edition has been voted as best Self Storage Management Software in the prestigious Best of Awards held annually by Inside Self Storage – the leading business Journal for the self storage industry globally for eight years running.
2022 SSAA SELF STORAGE SUPPLIER GUIDE
Storman’s range of self storage management software allows self storage operators, from a single site through to the largest multi-site organisation.
UNIVERSAL STORAGE CONTAINERS, LLC T: +61 438 256 541 E: shay.mcquade@ universalstoragecontainers.com 8 Lochiel Parkway, Campbelltown SA 5074 www.universalstoragecontainers.com ––––––
Universal Storage Containers LLC (USC) is the original pioneer of using foldable innovative technology in the design of portable containers, which provides dramatic cost savings to customers.
www.selfstorage.org.au
TRADE DIRECTORY | 31
WEBSITE DESIGN
BIG BUDDA BOOM WEB ▪ PRINT ▪ AUDIO ▪ VIDEO ▪ STAGE
BIG BUDDA BOOM T: +61 1300 660 937 E: info@bigbuddaboom.com.au www.bigbuddaboom.com.au ––––––
Big Budda Boom have been working with self storage facilities for over 10 years - creating websites, developing high-impact marketing campaigns, producing videos and setting up online advertising for self storage facilities of all sizes, in both Australia and New Zealand.
R6 DIGITAL T: +61 3889 9822 E: support@r6digital.com.au Level 21, 167 Eagle Street, Brisbane QLD 4000 www.r6digital.com.au ––––––
For more than 20 years, we’ve been advancing the self storage industry using the power of digital. We’re a team of creatives, marketers and developers who have helped deliver millions in revenue for self storage providers all over the world. Let's discover how we can help you grow your self storage business.
Questions to ask when selecting software for your self storage business
With new products constantly emerging, it’s no wonder that choosing the right software to manage your self storage facility seems a daunting task. Fortunately, it doesn’t have to be.
T
hanks to our handy software selection checklist, you’ll find it easier than ever to make the right choice for your business. Here are a few of the questions you should consider when selecting a software solution.
What does the software need to do to solve your problem? Talk to your team about pain points with your current system. Jot down a bullet point list of your needs. For example, we need to: l manage our units across multiple facilities from within one platform. l view a customer’s details and entire transaction history in one single, central place. l see at a glance which of our staff members are converting reservations into storage agreements.
Is the software going to keep all data safe? You hold personal information which makes it imperative that your data is kept securely. Find out: l How and where is the data stored? l Who owns the data stored in the software? l Is data backed up regularly? l Is there a data recovery plan? l Does the vendor have cyber security insurance?
Can the software talk to your other systems? The software needs to connect seamlessly with any other existing programs your business uses – e.g., accounting software, access management and security systems. Ask about out-of-the-box and custom integration options.
Access and hidden infrastructure costs? If the software isn’t cloud-based, you’ll need to factor in the costs of purchasing and maintaining additional hardware and arranging secure remote access.
Training and ongoing support? Important questions to ask include: l What does the onboarding/training process look like? l Are training resources available online? l How can I contact your support team - are they reachable by phone, email, or online ticket?
Future roadmap? Software providers will often outline their future development roadmap or plans for upcoming features. Ask about what’s next for the software you’re considering.
www.selfstorage.org.au
SSAA SELF STORAGE SUPPLIER GUIDE 2022
The only self storage software you need. The ALL-IN-ONE software for all facilities, big & small. Smarter Operations Automate workflows and take customers from lead to lease online with SiteLink’s powerful features. Integrate sales and marketing, payments and reporting to optimise your operations.
Local Support, Global Network Our local support team are here to help, in your time zone. Harness the power of experience and insights from our global network of industry and technology partners.
Strength In Numbers More than 16,000 facilities use SiteLink worldwide. Feedback from single and multistore operators is transformed into product features. The collective knowledge of the industry is in your hands. 2022 SSAA SELF STORAGE SUPPLIER GUIDE
Book your demo! sitelinksoftware.com.au Contact Us Today (07) 3889 9822 sales@sitelinksoftware.com.au
www.selfstorage.org.au
Fort Knox Storage SEE WHAT WE DID
R6 DIGITAL CASE STUDY | 33
R6 Digital showcases family values for one of Queensland’s leading storage providers Fort Knox Self Storage, based in South East Queensland, entrusted R6 Digital to revitalise its brand after an amalgamation prepared the business for its next phase of growth.
New Work By
THE CHALLENGE
Many storage brands have been challenged by developing a digital presence that supports the storage experience, much less one that attracts and converts customers online. The R6 team were asked to use their deep industry expertise and understanding of the self storage customer to bring the Fort Knox brand and digital experience to life.
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R6 Digital focused on key moments in life and needs for storage, developing content and calls to action based on these real-life moments.
Welcome to the THE PROCESS family.
For more than 30 years, Fort Knox has been a name synonymous with storage in Queensland. Privately owned and operated by Queensland families, the Fort Knox customer experience is warm, personable and shines through in its outstanding collection of customer reviews. Taking the lead from customer stories and family values, the creative direction focused on emotive imagery which highlighted key moments in the customer journey, with key messaging positioned in a design device reinforced by the Fort Knox turret.
IMPACT
To reimagine the offline experience online, R6 Digital focused on key moments in life and needs for storage, developing content and calls to action based on these real-life moments.
Get in touch (07) 3077 7189 www.selfstorage.org.au
Using deep industry experience and technical knowledge, R6 Digital developed a custom Rapidstor skin delivering a seamless online customer experience that showcases the Fort Knox brand and enables the team to highlight specific storage units and special offers. The Fort Knox mobile experience focuses on conversion opportunities, with clear call-to-actions and use of brand colours making it easy for customers to find and book the storage they need. l
About R6 Digital
For more than 20 years, we’ve been advancing the self storage industry using the power of digital. We’re a team of creatives, marketers and developers who have helped deliver millions in revenue for self storage providers all over the world. Get in touch today to discover how we can help you grow your self storage business. Phone (07) 3067 8623 or email sales@r6digital.com.au. R6digital.com.au
SSAA SELF STORAGE SUPPLIER GUIDE 2022
34 | SSAA MEMBERSHIP DESK
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l 2021 Industry
l Self Storage
Snapshot
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2022 SSAA SELF STORAGE SUPPLIER GUIDE
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www.selfstorage.org.au
Working for you...
Since 1980. Australia T +61 2 6391 2800 E sales@storco.com.au
New Zealand T +64 21 225 3141 E sales@storco.co.nz