Issuu

July

2018

101

INSIDER The Storman Journey Celebrating 25 years Welcome new Deputy Chair – Ivor Morgan

Self Storage Agreements –

Which one is right for you?

What is an

Aggregator ?

INTERNATIONAL MAGAZINE OF SELF STORAGE ASSOCIATION OF AUSTRALASIA

SSAA INSIDER

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SSAA INSIDER

In this Issue... 06

Self Storage – a year in review from the Legal Help Desk : Never a dull moment

Cover Story – The Storman Journey Celebrating 25 years

Industry news

HR Members Forum

Combining Innovation and Service Excellence A major new management solution arrives

New Service Member Profile

Welcome new Deputy Chair – Ivor Morgan

Members Legal Forum

Out and About

Self Storage Agreements – Which one is right for you?

What is an Aggregator?

Trade Directory

Convention Key Note Speakers

New members

SSAA Board Members Chairman - Keith Edwards

Makala French Castelli

All Secure, New Zealand

National Storage, Queensland

Deputy Chairperson - Ivor Morgan

Shaun Bain

Jim’s Self Storage, Victoria

Keepsafe Storage, Western Australia

David Daddow

Ryan Coom

Able Self Stoage, South Australia

National Mini Storage, New Zealand

Jason Keane

Liz Davies

Sentinel Australasia,Victoria

Self Storage Australia, South Australia

Andrew Eastwood U-Store-It, South Australia

Toll Free – Aus: 1800 067 313 Toll Free – NZ: 0800 444 356 Tel: +61 3 9466 9699 Fax: +61 3 9466 8081 Address: Unit 4/2 Enterprise Drv, Bundoora Vic 3083 Email: admin@selfstorage.com.au Website: www.selfstorage.org.au Connect to our Social Media via our web site

Lifetime Members • • • • • •

Mark Bateman Frank Cooney Liz Davies John Eastwood Simone Hill Neville Kennard

• • • • •

Bob Marsh Jim Miller Jon Perrins Phil Robbie Mark Snooks

SSAA Staff • • • • • • •

Susan Phillips, CEO Jeannette Jones, Reception/Administration Michelle Stokes, Reception/Administration Simone Hill, Legal Advisor Andrea Bowman, Paralegal Melinda Wyper, Accounts Bryan Furtado, Marketing & Events

Published and Edited by: Social Ties Email: vforbes@socialties.com.au Designed by: Prodigitas Email: hello@prodigitas.com Advertising and Sub Editor: Bryan Furtado Email: marketing@selfstorage.com.au Insider is printed by Homestead Press Email: printing@homesteadpress.com.au

Insider is published bi-monthly by the Self Storage Association of Australasia registered in Australia ABN 23 050 341 725. This publication may not be reproduced or transmitted in any form in whole or in part, without the written permission of the publisher. Whilst every care has been taken in the preparation of Insider, the publisher nor any of its employees, sub-contractors or contributors assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication. The views expressed are not necessarily those of the publisher or editor. Furthermore, Insider has the right to accept or reject all editorial and advertising material. All letters addressed to the magazine will be regarded as “for publication” unless clearly marked Not for Publication. All submissions may be edited for reasons of space or clarity and opinions expressed in letters are those of the author, not of the publisher or editor.

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 3

SSAA INSIDER

Chairman’s Report The importance of the Self Storage Association membership.

E Keith Edwards

ven as I write this, membership of the Self Storage Association of Australasia is growing and I would like to inform our members of the importance of you, our existing members, in encouraging non-members to join the SSAA and become part of our growing organisation.

In a nut shell, it is better that as many self storage businesses as possible are all part of the same association, abiding by the same rules and the Association’s Code of Ethics. We have strength in numbers. With the increasing presence of aggregators trying to disrupt our business, it becomes more important for the smaller operators to be part of a larger group. This will also help to minimise the cowboy operators that currently sit outside the Association, and the impact and damage they can do to our industry and members. It is important that the industry is held in high regard by the community and especially by the other stakeholders in our industry. By being inclusive, as opposed to exclusive, it is important that the members along with the Executive and the combined strength, strive for excellence. Further to this there are the networking opportunities and cross information offered by other members that could well result in making a better investment in say, your facility presentation or customer service, which would then result in an increased occupancy and yield and an improved bottom line.

Malcolm Collins FAPI MPINZ

Collins & Associates undertakes valuations, demand studies, operational and benchmarking reviews and property research using over 25 years worth of in-house data covering the self storage industry nationally. We work in all sectors of the market including regional and country centres. Our personal, direct and engaged advice to clients produces bankable results for first mortgage security lending, public prospectus, asset value and purchase or sale negotiation purposes. Our well researched reports provide business background understanding and lending comfort to individuals and institutions utilising our experience. Valuations | Self Storage | Property Consultancy m: +61 412 476 554 or p: +61 3 8456 5134 Suite 7, 2 Gilda Court Mulgrave Vic 3170 ABN 96 940 964 372 e: malcolm@malcolmcollins.com www.malcolmcollins.com

The Association is stronger and better able to represent members and members interests, the larger it is. It needs to be the body to go to for information and the body to lobby for or against legislation that effects members and members interests. With the limited resources available to the Executive and office to locate, and talk to and meet those owners that are not members, we need to establish other ways and means of growing the membership. Currently our numbers sit at 850 owners and 1500 facilities, I know that there are 1500 pair of eyes, ears and mouths, out there to assist in this drive. All it takes is for each facility to set the goal and get one new member this year. Just one. This would double our membership. How hard is that? Are you committed to doing this for your industry? The bigger it is, the better the services the Association is able to provide. Think about what it could do for you with double the membership. What additional services would you like to be provided? Education? Financial? Web site development? A Bigger say in legislation?

4 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SELF STORAGE ASSOCIATION OF AUSTRALASIA

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 5

SSAA INSIDER

Self Storage –

A year in review from the Legal Help Desk: never a dull moment by Andrea Bowman - Paralegal SSAA

illegal activity, you can refund the full amount less expenses incurred by you in enforcing the agreement (were there any costs associated with the execution of the warrant?) Clause 23 covers termination, including the right to retain or charge apportioned fees where less than requisite notice was provided by the Storer. As for HOW it will be paid, this is up to you. You are entitled to pay into a bank account and you DO NOT have to pay cash.

QUESTION:

ealing with raids, rifles, rats and rare art!!! Nearly 12 months ago I joined the SSAA and although I had years of experience working in law, including overseas in Canada, I wasn’t exactly sure what to expect. So now when people ask me, as the inhouse paralegal at the SSAA, what type of issues I deal with, in one sentence I answer from Australia to New Zealand anything from – Raids to rifles and rats to rare art!!! The above topics are from questions that have come through the Legal Help Desk in the last year!!! So, what were some of those questions?

RAIDS:

QUESTION: We had a warrant executed at our facility during the week. 6 units were opened, 5 of which contained illegal tobacco products. One of the units listed on the warrant was not padlocked and contained nothing more than some tobacco residue on the floor. This customer (name and unit number listed on search warrant) has called our office the day after the raid and has requested a cash refund for un-used storage fees, as the unit is empty.

ANSWER: Yes, you are entitled to pay the refund anyway that works for you. There is a term in the agreement aimed at this NOTE: Storer still needs to give notice to terminate hence you can refund money less notice period. It doesn’t matter if there is anything in the space or not. If you terminated without notice due to

6 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

Information has been made available to me that customers who have recently taken a storage unit with us are meth dealers. For the last week, we have also had a chemical smell on site that we cannot locate (which may be a complete coincidence). I have been issued with a section 11 information request by the Ministry of Social Development regarding the 2 customers (main contact and ACP) as they are currently being investigated for benefit fraud. I have served them with the standard 30-day notice (as the initial period had elapsed) not giving any other reason than we reserve the right to terminate the agreement, but ideally, I would like them to vacate immediately. I’ve spoken to the police; the customers are known to the police, and the police will apply for a search warrant if needed but also for expediency, they would be happy to inspect the unit today/tomorrow on my authority. Do I have sufficient grounds under clause 19 and clause 5c to access their unit/ authorise the police to view the contents of their unit? The police have specified that they would only be able to inspect what’s on view and not ‘search’ the Unit, for that they would require a court warrant.

SSAA INSIDER

There’s a change in the air. . .

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W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 7

SSAA INSIDER

Self Storage Year in review cont. ANSWER: The SSAA recommends you insist on a search warrant. This creates some distance between you and the action taken by the police. If you allow police to access without a warrant (even though you can allow this under the contract) the Storer may become vindictive toward you or the facility (it has happened in the past). A search warrant is best. If you describe the chemical smell it may assist in this process. We also don’t recommend you force access to the unit yourself. Meth labs, or indeed all drug labs, are often boobytrapped. Several members have had this experience. Leave access to the professionals under these circumstances.

RIFLES:

QUESTION: A storer wants to keep their gun collection at our facility?

ANSWER: The SSAA’s position is that if a storer wants to store guns, they will need to install a gun cabinet in their space, the storer will be the one who needs to ensure they comply with firearms legislation in their State and Territory and use an appropriate cabinet or safe. It is a condition of gun licences in each State and Territory that firearm owners have secure and appropriate storage for their guns. Indeed, an application for a licence cannot be made unless an applicant has such storage, and the storage address and type of cabinet used is included in the licence applications. In this instance the only issue for you is whether the storer is permitted to affix the safe or not. If the cabinet is a certain weight, they need not affix it, and hence they may simply ask if you mind them putting the safe or cabinet in their space. For your information you may wish to refer to the Victoria Police link: http://www.police. vic.gov.au/content.asp?Document_ ID=36210 that details the Storage and Safekeeping Requirements for Firearms or the equivalent police document for your state. NOTE: Important to continue to keep in

mind, that you don’t know what people are storing. When asked if a storer may store a gun cabinet, you should respond that you do not have control or have knowledge of what people store, but that you do not approve modification of the unit. If they can store within those parameters, that is up to the storer.

RATS:

QUESTION: A storer has put their antique couch in storage and a rat has been feasting on the couch and is demanding compensation?

ANSWER: First of all, your storage agreement states: Clause 10(k): must ensure their Goods are free of food scraps and are not damp when placed into storage. Rats and mice - if you can prove you engage in regular pest control and have the records to prove it then you should NOT be liable. Experience dictates that rodents usually came in with the storer or were attracted to furniture because it was not cleaned properly before being brought in, hence had food traces in the lounge that attracted the rodents. This is NOT your problem.

RARE ART: QUESTION:

Customer has passed away, he is of Aboriginal descent, the contents of his

8 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

unit is of significant historical value to Aboriginal Australia. The niece of the deceased has arrived with a power of attorney wanting to access the unit.

ANSWER: As you don’t have control of the space, you are not able to consent or deny access to the unit. You do however advise the niece that as her uncle is deceased the Power of Attorney is no longer valid and that it is of no consequence. The usual deceased estate procedure in the MAP will need to be followed. These along with many other questions have come across the Legal Help Desk from Australian and New Zealand members during the past 12 months. One of the keys to dealing with what you face in your facility is knowing what is worded in your Agreement. Have you read the terms of your storage agreements? Most issues can be dealt with by understanding the terms of your storage agreements and by referring to the Manual of Advice and Procedures (MAP) and of course when you can’t quite work it out, please feel free to contact your friendly paralegal at legalsupport@selfstorage.com.au The SSAA also has available to assist, Australian Legal Advisor, Simone Hill and New Zealand Legal Advisor, Mr Darryl King from Jackson Russell.

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W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 9

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SSAA INSIDER

Industry News

SSAA Members Storage King Truganina & Sentinel Australasia

entinel Australiasia outfitted the brand new purpose build store in Truganina which encompasses over 500 units with over 5,000 square meters of net lettable area. Storage King Truganina is located at 477 Doherty Road (cnr Jessica Way). Their grand opening was on the 26th of May 2018. The self-storage units will serve locals in the growing suburb, which grew 10

percent between 2010 and 2016. Many new residents are moving out of homes in more densely populated areas of Melbourne for more affordable housing options in Truganina. Home and business construction is booming in and around the area, but there were not a lot of self-storage options in town. So the development team and Storage King jumped at the

chance to bring the largest self-storage company to the bustling suburb to help new movers. Truganina is a suburb of Melbourne, Victoria, Australia, 22 km west of Melbourne’s Central Business District, located within the Cities of Melton and Wyndham local government areas. Truganina recorded a population of 20,687 at the 2016 census.

Calendar JUN

AUG

10 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA

Networking Function, Auckland, New Zealand

Members Day Out & TransTasman Golf Championships

SSAA Convention 2018, Brisbane, Australia

AUG

SSAA Convention 2018, Industry leaders Dinner, Brisbane, Australia

AUG

SSAA Convention 2018 Women In Business, Brisbane, Australia

SSAA INSIDER

Whether residents are relocating, renovating or just running out of room at home, they can expect new storage units in a range of sizes to fit their needs, from small to extra-large. This store is outfitted with keypad and gate access so that it can cater for extended hours for all of its customers.

Airport Self Storage, Sunshine Coast Qld - Sold

SSAA Member Sentinel Australasia tailored its solution for the build so that the facility has the latest software and hardware including; • • • • •

Gates Access Control Keypads Individual Door Alarms CCTV Lighting control

The impressive facility is now secure and ready to serve the customers of Victoria.

OCT

NOV

irport Storage & Parking in Marcoola on the Sunshine Coast has recently been sold, this came about when the owners agreed with Box Commercial’s recommendation for an expressionof-interest campaign which began last year at the SSAA convention in Queenstown, New Zealand—Rob flew over to discuss the features of the property with most of our leading players and owners. He said he had so many meetings in such a short time, it felt like speed dating!

Airport storage

That combined with a marketing campaign, there ended up being over 50 genuine enquiries, a dozen serious inspections and some spirited bidding in the final stages. The property sold for $4.5 million, on an incredible yield!

SSAA ODay, Orange, NSW

Training & Networking, Sydney, Australia

Training & Networking, Perth, Australia Networking Function, Wellington, New Zealand

NOV

Training & Networking, Auckland, New Zealand

NOV

SSAA ODay Training and Networking Melbourne, Australia

SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 11

SSAA INSIDER

Combining Innovation and Service Excellence-

A Major New Management Solution Arrives! Insider talks with Self Storage Management Solutions Pty Ltd

he Australian self-storage industry welcomed its first new nation-wide storage management platform in over 15 years, with the mid-2016 merger of the StoreLocal and Fort Knox Storage (Qld) management businesses. Self Storage Management Solutions Pty Ltd provides third-party management

services for storage facility owners and now manages 50 facilities across the Australian market for a variety of independent owners, under the StoreLocal and Fort Knox (Qld) brands. “Self Storage Management Solutions saw an ideal opportunity for the

12 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

Mark Greig (Self Storage Management Solutions), and Luke Deane (Owner, StoreLocal Newmarket)

establishment of a new player amongst the largest operators, bringing new ideas in technology and systems to the sector. The sector is undergoing a fundamental re-shaping with generational change, the need for new marketing tools, and the introduction of new technologies and higher quality building design. We could see that those store owners considering outsourcing their day to day operations would be open to a fresh face with energy and a genuine nationwide brand presence”, said National Operations Manager Mark Greig. Self Storage Management Solutions has invested heavily to establish a management platform which offers consistent and reliable management reporting, detailed data analysis, leading marketing systems, staff recruitment and especially training. According to Mark, “marketing and data are more than just a website these days. It requires being vigilant with online

SSAA INSIDER

search engine tools, data tracking, inbuilt systems to optimise rental revenue on a unit-by-unit basis, and a host of other rapidly changing management techniques. Staff training is vital. Our customised modules are delivered through a range of online systems as well as in-store with a dedicated trainer.” At the same time, the fundamentals of client relationships and offering value for money haven’t gone away in the storage industry. Director Katrina Hamilton says “we pride ourselves on maintaining our family values as a point of difference for our staff and customers. Our Team has a combined 60 years in the game. We know that owners want to keep that ‘family feel’ inside their business, and we have been careful to make sure that we welcome owners and their existing staff and customers into our family as well. We strive for a genuine feeling of our staff being connected as a team, and this translates to caring and participation in each of the local communities that the stores are an essential part of. ” Self Storage Management Solutions manages stores in metropolitan and regional centres across New South Wales, Victoria, Western Australia and Queensland. Growth has been rapid since the merger with an additional 30,500m2 (>3,200 units) under management added

since mid-2016. Some outstanding results have been achieved with samestore occupancy growth of 6.60% over this period while maintaining income yield. Overall revenue growth achieved for owners in this period has been 16.10% on a samestore basis, with real growth achieved in all markets. Headquartered next to Brisbane Airport, Self Mark Davidson and Katrina Hamilton (Self Storage Storage Management Management Solutions), and Roy Bolton (StoreManager, Solutions now reaches Fort Knox Morningside) right across the Australian market, offering management services for large and small Luke Deane owns StoreLocal Newmarket store owners. in Brisbane. “These guys have a real Director Mark Davidson leads the in- passion for storage. Taking the day house construction and maintenance to day management off my hands has team. His team provides services from been a godsend too, and I have seen the development approval, right through to difference that the best systems and a project managing turn-key construction large platform can add to my investment”. in all markets. According to Victorian General Manager David Sykes, “Davo’s As the industry goes through a period of team makes sure that our stores are in consolidation, Self Storage Management tip-top shape all year round. There pretty Solutions has positioned itself to offer much isn’t anything that his team haven’t an ideal blend of latest technology and come across before. Our customers know innovation, while maintaining the family that their goods are safe with us”. values which have grown and sustained our industry over many years.

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W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 13

SSAA INSIDER

Industry News

Board Member Shaun Bain attended the ISS World Expo

n April, Board Member Shaun Bain headed over to Las Vegas for the Inside Self Storage World Expo. Held annually, this is one of the largest Self Storage conferences and expos in the world with over 3,600 people attending. Most are from the US, but there are attendees from all over the world. Shaun first attended this event four years ago when he was new to the selfstorage industry and decided to go again as he gained a significant amount of information and knowledge and was interested to see how it had evolved. This year he felt it was of benefit to new entrants and the small to medium operators, which in America is under 100 sites but in Australia that would be more like 10 sites or less. America is the largest market for selfstorage with approx. 8% of the population using the facilities whereas Australia it is 1.7%, so they have much knowledge to share. Although the two markets are different, the basics are the same, and the key points of value Shaun took away and

Shaun Bain took some time out to visit the Grand Canyon

are worth noting are: • Getting the balance right between SEO (search engine optimisation) and SEM (search engine marketing) • Focus on websites being mobile phone compatible and responsive • The industry to gain an increased understanding and control of the level of discounts • Increasing focus on tenant rate management and how to increase rates for current customers

Muslim Prayer Room Opens

toreLocal has just opened Australia’s first Muslim Prayer Room within a storage centre at StoreLocal Campbellfield. They are working with the Australian Muslim Council to be a part of the local Muslim community. This is consistent with their focus on innovating and being a genuine part of the local community. Great initiative by the StoreLocal Campbellfield team! 14 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

Shaun is attending the SSAA Conference and can give you more information and a representative from Google is presenting and will also be able to provide additional information on some of these points. If you are interested to know more about the conference in Las Vegas, head to the website www.issworldexpo.com

SSAA INSIDER

as the unofficial world championship of endurance ocean paddling and a ‘bucket list’ event for any ocean paddler. Ivor’s participation was made possible by his industry sponsors, Storman, PTI and Regis Built. Ivor’s athletic prowess is well known. He won the Victoria Ocean Ski Championships in early April, has represented Australia in marathon kayaking and won many national championships. This year he was also one of the Baton Bearers at the Queens Baton Relay, preceding the Commonwealth Games in recognition of his sporting achievements, community involvement and volunteering work.

The SSAA welcomes the new Deputy Chair–

Ivor Morgan M

any SSAA and industry members know Ivor from Jim’s Self Storage in Victoria. Ivor has been an active Member of the Association since 1996 and on the Board for the last 12 months. Ivor has accepted the role of Deputy Chair as he is a firm believer and supporter of the SSAA and the benefits it provides to members. Starting in the industry in 1996 with his Father Jim Morgan, Jim’s Storage has grown from one site to taking over another four adjoining properties and another expansion underway. The SSAA provided some of the tools to assist in this growth with lots of information, plus the networking and team aspect where everyone in the industry is happy to share information to improve the industry, so there are uniformed standards and experiences the consumers receive from around the country.

In his new role as Deputy Chair, Ivor will continue the excellent work of the Association by increasing membership, overseeing growth in the industry and creating a better vision of the industry than just a bunch of sheds!

Ivor believes that one bad experience within the storage industry can reflect upon everyone and by having the SSAA and its Members working together this provides a level of expectation and delivery of services which is second to none. Under Ivor’s management Jim’s Self Storage has won the SSAA’s Best Upgrade and Expansion award and Ivor has been a finalist for Manager of the year. He has been actively involved in the SSAA conferences as part of a panel of experts representing some of the smaller operators along with Sam Kennard and has also presented on Disaster management. Aside from his new role as Deputy Chair and running a storage business, Ivor recently returned from Hawaii where he competed in the Molokai Ocean Ski race. This race was a 52km where the best of the best compete as it is known W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 15

SSAA INSIDER

Out and About

Adelaide Networking Dinner

Natalie Elwin, Darren Clohesy, Self Storage Australia, Susan Phillips, SSAA, Liz Davies, SSAA Board Member & Self Storage Australia, Michael Fiedor, Self Storage Australia

Carmel Angelino & Geoff Phillips, Charters Towers Self Storage

Sharyn Foster, Adelaide Hills Storage, Shay McQuade, USC, David Daddow, Board Member & Able Self Storage, Leanne Gregory, Adelaide Hills Storage

David Roberts, Willunga Self Storage & Steve Kahl, U Store It

Bec, Sharyn Foster, Judy Heinrich, Leanne Gregory of Adelaide Hills Storage

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SSAA INSIDER

Sunshine Coast Networking Dinner

Daniel Chambers & Nathan Baker of Orbitz Elevators

Lee Cameron, Eureka Storage & Glenn Harris, Bishop Collins

Evan Richardson, Alarmquip Pty Ltd & Shay McQuade, USC

Group photo of attendees

Brett Leacy & Shirley Leacy, Bundaberg Self Storage, Lee Cameron, Eureka Storage, Andy Shaw, Storman

Ben Parsad, PTI Australasia, Kate Richardson, AlarmQuip

W W W.SELFSTOR AGE.ORG. AU / SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA // 17

SSAA INSIDER

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SSAA INSIDER

What is an

Aggregator? I

f you work in the Storage Industry you have may have heard about aggregators, you have probably dealt with them with sites like - Wotif? Uber Eats? Airbnb? Aggregators work in every aspect of our lives even if we aren’t always aware of it. They are web-based sites that combine the offering of a specific industry, with the primary objective to “aggregate” offerings from that industry in one place so customers can choose the best price. If applied to the storage industry, in theory, an aggregator’s web-based application aggregates updated information from numerous storage sites for viewing in one central location. An aggregator site provides customers with an ever-evolving picture of unit availability, prices of self-storage companies over a geographic territory. There’s a push worldwide against aggregators entering the self-storage arena as they are price driven. To a customer using this online to find a storage facility, what is the difference? They will go for the lowest price, but may not receive the service they need because they aren’t aware of the variances.

Business Aggregator Model

Customer Order

Money

Service

Aggregator

Service

Storage Facility

How it works financially for Storage Facilities

Less Money

Less Money Less Money

The challenge the Storage Industry has, is to educate customers in understanding what self-storage is, what the differences are between different facilities and what they offer and how do they distinguish costs versus the value for them and their goods? It is not like comparing a hotel room with a BnB, if customers don’t understand what the storage facility’s offer is, they won’t know how to differentiate between each other and listings on an aggregator site. For self-storage facilities associated with an aggregator site, this higher profile can be perceived as translating into more interest, leads, and rental agreements. Although that comes at a price, with fees, increased occupancy rates for lesser rates and sales numbers that show high yield for a quick return. Most people don’t travel more than 30 minutes to get to their storage facility, so aggregator’s need to provide localised results, not based on an entire suburb or district. If a customer uses an aggregator to search for a storage facility and finds none close enough to them, then they may conclude that there is no local selfstorage provider and look elsewhere which can lead to disappointment in the whole industry. To counteract this, the aggregator may forward a Facility enquiries from outside their catchment area, which are unlikely to be converted. This is a waste of internal resources, plus a waste of money as there is usually a lead fee to be paid back to the aggregator.

Service Service

Storage Facility

Small self-storage operators need to understand the role aggregator sites play. If you own a Storage

Facility and the Aggregator on sells the space for you, they take a percentage of the rental cost and a cost per lead. You might think that is fair given they are doing the work – but are they? What does this do to your bottom line? By marking-up pricing to cover the aggregator fee, you won’t be competitive. They can raise your profile beyond standard advertising and promotion, but they’ll take a slice out of your facility’s growth potential. Their business is to make money, so for short-term gain, yes you will make money, but longer term your fortunes may not last. If you sell your business, prospective buyers look at the bottom line at the revenue you bring in, which is minus the aggregator fees and therefore your facility may be instantly devalued. Think of an aggregator as a frenemy to your business, they’re not exactly your friend, but then they’re not an enemy either. There is value in having them on your side, yet it’s easy for them to control your online presence.

What can you do? Instead of letting self-storage aggregators devour a piece of your pie, take the money and put it towards your own online presence. Australia is a small market compared the USA and you and the Aggregators are competing for the same slice of the pie online, they are using the same search engine (SEO) terms as you, and they’re fighting to get to your customers first. That pie seems enticing, but once you find out what it will cost you, it won’t be so appealing. Overseas experience shows that if an aggregator gets established in an industry, then more aggregators join. Then operators end up on multiple aggregator’s sites, receiving referrals from the same customer from numerous sources. This is not an efficient or effective service for the customer – and diminishes the offering as you compete against yourself and the same market share.

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SSAA Convention 2018 Keynote Speakers

Bernard Salt

David Bartlett

ernard Salt, a former partner at KPMG, is one of the most well-known writers, media personalities, and business advisors in Australia. Used to large crowds and the cameras, Bernard has the uncanny ability to explain even the most complex ideas in a way that everyone in the room can understand. Well-spoken, engaging, and enlightening, a business event featuring Bernard is sure to be a hit. Bernard writes two weekly columns for The Australian newspaper that deal with social, generational and demographic matters, and has authored six books, the most recent was published in 2014 titled More Decent Obsessions: The small things that tell the big picture. His other books include, The Big Shift: Welcome to the Third Australian Culture, The Big Picture, Man Drought: Why are there so many single women in their 30’s?, What is it with Generation Y? and lastly, Decent Obsessions: Why it’s okay to sweat the small stuff. He routinely appears as a commentator on a variety of television shows in Australia, including Business Sunday, A Current Affair, 60 Minutes, Today Tonight, Today Show, and Nightline. Bernard’s unique skill is to take the latest data and then transfer this into a highly entertaining, very informative and above all else extremely relevant presentation on what the future environment will be for both businesses and individuals.

avid Bartlett has built an extensive career leading people through change in innovation, science and technology - having driven people and technology strategy in both the private and public sector at the highest levels. David was the 43rd Premier of Tasmania and the first Gen X Premier in Australian history implementing wide ranging policy reform in innovation, high speed telecommunications, education, water, agribusiness and renewable energy. He entered politics following an extensive career in IT and innovation in the private and public sector. During his time in politics he also held the positions of Minister for Innovation, Science & Technology and Minister for Education & Skills.

Jim Stewart

im Stewart is the founder and CEO of StewArt Media, a leading Australian digital marketing company and a Google Premium Partner. For almost two decades, Jim has achieved outstanding success for local and international clients across a diverse range of industries with a continual focus on adding value. Jim

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is considered a pioneer in Australian digital brand marketing and an expert in all strategies including SEO, conversion rate optimisation, paid advertising, content management, migrations, and site audits. He has produced a weekly video for thirteen years that offers invaluable advice and industry updates to thousands of subscribers and has won Smart Company Best Business Blogs. He is also the SEO subject matter expert for ProBlogger and a prolific speaker on both the local and international stage.

Sarah Keenan

arah Keenan has been with Bishop Collins since 2001, and has diligently earnt her role as Associate Director of the Business Services team at Bishop Collins. Sarah is extensively qualified in Business Services Accounting. Graduating from University in 1998 with a Bachelor of Commerce and later going on to complete her Diploma in Financial Planning. Sarah has also achieved the prestigious title as a “Fellow of CAANZ”, due to 10 years of membership and her ongoing, voluntary contributions back to the profession and the community. Currently Sarah is the Regional Chairperson of CAANZ. More recently Sarah has specialised in Cloud Accounting Conversions. Motivated by her passion to provide expert assistance to her clients to simplify their financial workloads, and helping them towards making informed decisions in their business. Ultimately leading them to the success they had envisioned in their business.

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James Bomford

Simone Hill

David Blackwell

ames is a communications specialist, systems expert, and the Director of Right Click IT. James worked for notable Fortune 500 companies including Hewlett Packard, Amcor, PaperlinX and Siemens after graduating Applied Science in IT at Swinburne University. This time in large corporations allowed him to contribute to, as well as run some of the largest infrastructure changes ever implemented in those organisations. Because of his passion and drive he’s been able to take the same processes and technology used by large organisations and adapt their use by small and medium businesses which in turn has created better business performance and increased profits. What the F is the Cloud is his first book. This easy go-to teaches business owners to find a better way to systemise their processes, eliminate their IT woes and put trust in technology to do the work for them.

imone Hill is Australasia’s pre-eminent legal expert in contractual matters concerning self storage. A valuable member of the SSAA team Simone has been involved in the Self Storage industry for over 20 years. She has helped literally hundreds of SSAA members in dealing with interesting legal predicaments that arise when operating a Self Storage business, and is also a regular contributor to the Inside magazine. Simone often presents at SSAA conventions and Summits and as a lawyer who speaks plain English you can understand, she is always highly regarded.

Alita Harvey Rodriguez

A Kaisa Qvist

aisa is a technology and digital marketing professional with vast experience in helping business partners and clients grow their businesses. As a Strategic Partner Manager at Google, she helps small businesses in Australia and New Zealand grow and prosper through digital marketing with the help of Google Premier Partners.

avid is a Director within the Real Estate Advisory team at Urbis. David joined Urbis from Blackwell Consulting in 2012 and has over 35 years’ experience in the real estate industry concentrated in property valuation and specialised consultancy. Over his 20-year association with the self storage industry, David has assisted with a range of valuation, transaction management and consulting assignments across Australasia. David is regarded as an expert in the self storage industry, having undertaken work for all major market participants including Kennards Self Storage, Abacus Property Group, Rent A Space, Safe ‘n’ SOUND, Fort Knox Storage and National Storage.

lita Harvey-Rodriguez is known as one of Australia’s leading Digital Marketing Futurist and the brains behind Milk it Academy. A research based training firm to advance marketers skills into new school digital leaders and company innovators. For over a decade Alita has worked with global brands including >SAP, Experian, SEMRush, TS14+, Estee Lauder, Myer, Power Retail, & Online Retailer. Alita is a regular contributor to Women’s Agenda, SEMRush, internetretailer.com. au, Power Retail, Net Registry, 2017 ORIA Judge (Online Retailer Industry Awards) and the leading lecturer at the Digital Marketing Institute for Marketing Automation.

Dallas Dogger

allas Dogger is the founder of the Centreforce Technology Group. From the late 80’s he has been involved in the development and sales of Self Storage software and has been instrumental in the development of software and web marketing used by many sites worldwide, pioneering many features in software used today.

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Industry Leaders Dinner-

Follow the steps of the World Leaders

he SSAA Industry Leaders Dinner is set to be a unique and intimate event to be held at The Plaza Gallery at the Brisbane Convention and Exhibition Centre (BCEC). This is your opportunity to join our Industry leaders in a fun relaxed space where you can confidentially exchange ideas and talk about the challenges of running self-storage operations with the leaders of the industry. There will be four tables this year, hosted by Guy Wilson, Shaun Bain, Paul McFadzien and the fourth table will be co-hosted by David Blackwell and Malcolm Collins Attendees should come armed with questions/topics as the conversation and agenda for the evening will be set by you. This event is special on so many levels,

it will be held in The Plaza Gallery which served as the Leaders Lounge during the G20 Leaders Summit in 2015. It provided a place of retreat and private networking space for the leaders. The Gallery is one of a kind – a unique and intimate event space in a private art gallery environment and surrounded by a priceless collection of Central Desert Art – which proved extremely popular with world leaders. The Centre has recreated a ‘Leaders Lounge’ experience where SSAA Industry Leaders can follow in their footsteps using the same distinctive grand dining chairs and fine Churchill China designed and made exclusively for BCEC and G20. This event is scheduled for the 23rd of August, and SSAA Industry Leaders will enjoy a fabulous evening with the meal

David Blackwell

avid is a Director within the Real Estate Advisory team at Urbis. David has over 35 years of experiences and is one of the most respected valuers in the industry. The SSAA are proud of his 20 year association with the Storage industry and that he is co-hosting a table with Malcolm Collins of Collins and Associates. He is looking forward to the table conversation concentrating on the transaction market for self storage. Who are the buyers, who are the sellers, how are transactions being structured and what creates transactional security.

prepared by the team of internationally and locally experienced chefs. The dinner will replicate the very same G20 Leaders menu, showcasing Queensland’s excellent produce. There are only 48 seats available for this dinner, so places are limited. Tickets are $225 per person incl GST, head to our website to reserve your seat today.

Malcolm Collins

alcolm Collins is a highly respected valuer with a broad range of experience built up over 40 years, including the last 20 undertaking self storage industry specific valuation and consulting assignments. He is acknowledged as an expert regarding the valuation of self storage properties and portfolios, including ‘greenfield’ developments. Malcolm is the Director of Collins and Associates, where he provides Director-only advice, market commentary and valuation reports – mortgage and asset valuations, market value and prospectus reporting and financial reporting to a range of styles and sizes of self storage facility operators located across Australasia. Malcom is a Service Member of the SSAA and has continued his membership for about 20 years.

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Guy Wilson

uy Wilson joined the Self-Storage industry and Association in 1999. His parents, Annie & Gary Wilson, started Fort Knox Self Storage, 3 years earlier in 1996 and Guy and his sister Joanna joined the business in 1999 to begin their expansion. Fort Knox grew rapidly and today they have over 9000 storage units across 10 locations in and around Melbourne. Over this time, the Fort Knox team has expanded and they now employ just over 50 team members. Guy is keen to share his knowledge of the industry with other Members

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Paul McFadzien

Shaun Bain

haun Bain is a relatively new entrant into the Self Storage industry in Perth, Western Australia and in addition to his Self-Storage experience brings over 12 years of experience in the finance industry from GE Capital in a range of roles, providing a no-blinkers perspective on the Self-Storage industry. Shaun has travelled to NZ, the US and the east coast of Australia attending conferences, meeting industry suppliers and conducting site visits to continue to expand his knowledge of the industry. Shaun also sits on the board of the SSAA. Starting with a single small Self-Storage facility in 2010, and leading the business through aggressive expansion from 2015 through to 2018. KBH Group now owns and operates 5 Self-Storage facilities and 1 marina in Perth with almost 3,000 storage units/bays and 30,000m2 of Net Lettable Area. KBH Group’s premium brand offering is KeepSafe Storage, which was created from the ground up in 2014 and has been awarded the Australasian Facility of the Year and Small Operator of the Year by the SSAA for the last 2 years running. Shaun is looking to provide his guests some insights into our industry from the perspective of a relatively new entrant that has built a brand with new stateof-the-art buildings and managed the process from the start.

STEEL STORAGE ARE THE PROVEN LEADERS - FROM THE SMALLEST CONVERSION OR ADDITION TO THE LATEST HIGH-TECH MULTILEVEL STORAGE BUILDINGS

YOUR TRUSTED STORAGE PARTNER

aul McFadzien is Managing Director of National Mini Storage. The Company joined the SSAA in 1996. It currently employs 44 staff across 9 stores. Hobsonville its 10th store opens in August 2018 while construction of a store in Papakura commences September 2018. Paul was introduced to self storage in 1991 when as a Manager with Bank of New Zealand he arranged funding for National Mini Storage’s first two Auckland storage facilities. He subsequently joined the Company in 1995. National Mini Storage will continue expanding across Auckland through greenfield developments, redevelopment of its original 5 sites and where appropriate, acquisition of existing storage businesses. Paul looks forward to welcoming his guests at the Industry Leaders Dinner

WE ARE SPECIALISTS IN DESIGN AND CONSTRUCTION CONVERSIONS TOP UPS FIT OUT INSTALLATIONS

PLEASE CONTACT STEEL STORAGE TODAY WITH ANY ENQUIRIES

E sales@steelstorage.com.au T + 61 (0)7 3865 1600 www.steelstorage.com.au

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Cover Story

The Storman Journey Celebrating

25 years

In their 25th year, Storman reflect on their beginnings and unveil an exciting new future

anagement Software provider Storman have come a long way since Stephen Davies set up the company in New Zealand in 1992, but what hasn’t changed is the commitment to meeting the unique needs of the local self storage market. Stephen’s father owned two self storage facilities in New Zealand, but after GST changes were introduced, the duo struggled to make American-based software work for them – and so Storman was born. Expanding into Australia in 1997 and the UK in 2007, Storman has gone from strength to strength. As longterm members of the SSAA, thousands of facilities have chosen to partner with this home grown business over the past

25 years. The software was originally designed to make the management of storage spaces and the associated invoicing and reconciling easy. Since then, Storman now gives managers and owners the ability to manage every aspect of their business. Much of Storman’s success has come from the close ties they’ve always maintained with the industry, right from its humble beginnings with Stephen’s father’s company. The team has decades of combined experience in self storage, which means the customer really is at the heart of everything they do. That extends to the whole customer experience - with Storman building, supporting and selling its own software. Whenever you speak to

anyone at Storman, you’re only one step away from everyone else. It’s a focus on customer needs that is driving some very exciting developments at Storman. The company has seen a number of ‘firsts’ for the self-storage industry over the years, with the most significant being the introduction of the first software able to manage multiple storage sites. Their software has always evolved with the needs of the industry, and the original Storman One product is now in it’s 10th major release, with even more exciting firsts to come.

Storman at 2016 SSAA Melbourne show

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Introducing Storman Cloud

aunching at the SSAA 2018 Convention, Storman Cloud has been three years in the making. Talking about the launch, Duncan Clarke says “We’re so excited about this product, and it’s great to see a long-term strategy come to fruition. Having the backing and support of Global Payments has helped make this possible.” So what exactly is Storman Cloud? It will see the extensive features of Storman One meet the convenience of Cloud technology, meaning owners and managers will have the power to access and manage their facilities from anywhere. As Duncan put it, “Storman Cloud represents a new era of innovation for software in the self storage industry where the customer needs are front and centre in its development. Through having such close relationships with our customers, feedback from both a usability and feature perspective has heavily influenced the design of Storman Cloud. For all industries, the future is about having easy to use and intuitive software, with data presented in the right way to make the best business decisions. Our job is to work with our clients and their customers to facilitate a seamless and often invisible customer experience.”

Storman GM Duncan Clarke

Home grown company with global backing

General Manager. Duncan brought with him 25 years of software development experience, a customer-first approach and introduced a culture of continuous improvement into the company. The SSAA Innovation award in 2017 for Storman Payment Services is testament

n 2014, Storman was purchased Big, and intelligent, by international company Global Data at your fingertips ig Data in the Storage industry Payments as part of its key strategy has been gaining traction in the to invest in market-leading software companies in specific vertical markets, past couple of years. What is Big with an aim to enhance Data? It’s the analysis their software, focus of multiple large data on Cloud and deliver sets to reveal patterns, Much of Storman’s success has come from the close ties trends, associations and first-class, technologythey’ve always maintained with the industry, right from insights to help people enabled software. it’s humble beginnings…” Being backed by Global make better business Payments has opened decisions. “At Storman, up significant resources we believe that Big Data and funding for Storman, is important, but even coupled with access to world-leading to the innovative thinking and culture more important is being able to provide innovation techniques and the latest in at Storman. The next milestone on the data in an intelligent and usable way, software development trends. journey is the introduction of Storman enabling self storage owners to make In September 2015, the Storman Cloud. the best business decisions,” says Duncan. Management team was strengthened with the appointment of Duncan Clarke as

“

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That’s why a big focus of Storman Cloud is a focus on adding intelligence to your data, making it easier for you to answer questions such as: • Where does my revenue come from? • What merchandise is selling well vs what isn’t? • Which units are renting well and which aren’t? • Why do certain sites perform better than others? • How are my staff performing? • How did we do, compared to this time last year?

n the future, Storman Cloud will look to integrate with other Big Data sets that provide further insights to help you make critical business decisions. A good example of this would be targeted marketing campaigns in your facility’s catchment area, where your facility data is combined with Payment Big Data to allow you to determine which areas will be best to target for increased sales.

Protecting your data by keeping it local

rom the beginning, Storman has prided itself on focussing on its own “backyard” in Australia and New Zealand. A key value is to ensure that the data it holds on behalf of their customers is kept local and secure, ensuring data sovereignty is paramount. In Storman, all data is held in Australia and New Zealand, while the data for Storman’s UK clients is held in the UK. So why is this so important? In the past, privacy concerns have focussed around the security of credit card and banking information, however there is now a

large shift aimed at making personal information more secure, as evidenced by recent updates to the Australian Privacy Act and the European Union’s General Data Protection Regulation (GDPR) both of which demand fundamental changes to how organisations handle personal information. Unfortunately, the legislation is much more fragmented and incoherent in the US, which is where some software providers keep their data. “As demonstrated recently by the Facebook data breach, companies sharing data is rife and legislation in Australia, New Zealand and the EU is coming into

force this year to protect consumers’ data rights, which is a great step forward. In America, the legislation has little on the horizon to change this,” explains Clarke.

Driving innovation across the industry

hat all this comes down to is a commitment from Storman to keep your data secure and to continue to drive innovation across all facets of storage management software. They recognise that, as with many other industries, the future for the self storage industry is about connected and intelligent data, user and customer experiences, and ultimately people - this will rely on software that is both easy to use and intuitive. As Duncan Clarke puts it - “Intelligent data insights, ease of use and connectivity are the key ingredients to success to us and our customers. We believe self storage providers who embrace emerging technologies and use data intelligently to delight customers will rise above their competition by offering a customer

Storman sponsors 2014 SSAA Gold Coast show

Storman NZ Team

experience that is autonomous but not faceless. “We’ve improved all aspects of our business, and with Storman Cloud we’re offering the ability for our customers to use data to make the best decisions, so they can be in control of their own destiny. It’s all part of our ongoing mission to make it easier for our customers. Storman Cloud represents the beginning of a new era for Storman and our clients.” So get excited for the launch of Storman Cloud – it’s going to be a game changer! 26 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

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YOUR SELF STORAGE SPECIALISTS Midland Insurance Brokers has been delivering excellence in customer service for more than 30 years. Strong business ethics and a distinctive personal approach has attributed to our continued success. Our market leading Self Storage policy is just one in our extensive array of insurance offerings. If you own or operate a Self Storage facility, it is important to have a comprehensive, individually tailored insurance policy that covers your total operation. As storage requirements differ from customer to customer, we can also provide cover for your customers offering insurance on their own goods stored in your facility. Whether you have a converted warehouse or a purpose-built facility, we can help you. For all your Self Storage needs speak to one of our specialists, Gilda Mihran or Justin Lane on 1300 306 571 or email storage@midlandinsurance.com.au

Insurance issued by CGU Insurance. Consider the policy terms and conditions.

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HR Members Forum

We don’t need policies! We all get on like a house on fire… Well, have you seen how much damage a house fire can cause…..?

here are some businesses that are lucky enough to get away without a rule book. The staff have been together forever and have worked in quite a harmonious way. BUT, what if the business employs someone new, a great candidate, but someone with a new culture, a new manner….a different way of operating… then what? The truth is that a business needs some form of clear communication that ensures both the employer and employees are all on the same page when it comes to how you want the workplace to run. Like a rule book, so everyone knows how to play the game. Policies outline expected behaviour and performance and provide clear guidelines around what is and isn’t acceptable in your workplace. They ensure that all employees are on equal ground with how they conduct themselves whilst working, and how they relate to each other. Policies create boundaries, which, weirdly, can create security. Otherwise everyone is rudderless, and if several people work and act in their own way, no one is accountable, no one is in sync, and it could be, well, disastrous – yep, like a house on fire! The other aspect of policies is that they make it easy for everyone. Your employees

don’t have to guess what the expectations are if they are clearly laid out for them from day one. If you have fair and ethical policies that address behaviours including harassment, discrimination and bullying they can help to create a harmonious environment for people to enjoy working in. Policies reduce the risk of problems and conflict because there are clear guide lines that can be referred back to if a situation does arise. Some essential policies that any business needs are: • an Occupational Health and Safety policy, • Privacy/Confidentiality policy • Code of Conduct • Dress Code • Computer Use/IT/Social Media policy • Drug and alcohol policy • Performance Management • Bullying, Harassment and Discrimination But your policies don’t have to stop there, you can have policies on really any area that you feel is important to the running of your business. Some other ideas for policies are: • Volunteering | Community Service • Leave related

• Jury Duty • Grievances Here are some guiding principles for developing and maintaining effective workplace policies:

1. Be clear, but write basically, you are writing policies, not the next Harry Potter… Make sure that the policy aims and definitions are clear and contain the right details without being too intense and verbose. Providing examples helps understanding. For example, a definition of bullying might include types of behaviour such as physical aggression, intimidation or verbal abuse. It also needs to be clear who the policies apply to, for example do you want to include just employees, or volunteers and contractors too? Grievance procedures should follow a step by step process that is easy to understand and it should be clear who is responsible for the process. However, it doesn’t have to be a military operation. You don’t need to write them severely or in a threatening manner with implications if an employee doesn’t adhere to them. Instead write in clear, basic English to make sure everyone understands what they mean.

POLICIES

RULES

COMPLIANCE LAWS GOVERNANCE

PRACTICES

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2. Make sure they are accessible in various forms (yes not just in a folder shoved in the stationary cupboard) Going online is a great way to get people to read and agree to your policies, for example an Human Resource Information system, an email with a link, a workshop where you go over them together, training if you have more complex policies, or one on one discussions.

3. Your policies should reflect your business values as well as operational methods. Try to get them aligned to your workplace philosophy so that your employees think, and act in the way that best reflects your business. Implementing generic rules and compliance requirements can be confusing to employees if your workplace culture says something different.

4. Live by your policies and set the example. Managers and Business Owners need to live by the book regarding policies. For

example, if you have a no denim rule, rocking up in your new Levis on a Monday morning doesn’t encourage your staff to want to stick to the “rules” either. Nor too if you let one or two employees get away with non-policy behaviour whilst others are trying hard to adhere to them and follow protocol. It can cause staff to be resentful and lose respect, with a why do I have to if she/he doesn’t? attitude and therefore your policy/policies have no merit.

5. Policies should be revisited by all staff from time to time (even the most switched on of us can forget) Existing employees should have regular opportunities to refresh their knowledge of policies. Think about some ways you can make your policies relevant and real for example using posters or regular discussions in Tool box meetings or weekly meetings.

6. Policies need to be updated! If you have a policy that is 10 years old, chances are things have moved on (we hope!). Your equipment might have been

upgraded, you may need a discrimination policy, or social media policy that wasn’t required when you first created your policy suite all those years ago. Also review them after an incident should one occur, such as a formal complaint or investigation. Make sure it is clear who is responsible for reviewing and drafting amendments and that task doesn’t fall through the gaps if the person takes leave or resigns. Communicate any changes to all employees. But remember, the most important aspect of having policies is ensuring that they are agreed and signed off on by each employee when they start working with you. No point having them if they are not read or not agreed to. They are a necessary part of the induction process and a way to ensure that you keep your workplace running as efficiently, as effectively and as harmoniously as possible! Got a question about policies? Just a reminder that all SSAA members have access to a free and confidential HR Helpdesk whereby you can call and speak to an experienced HR Specialist regarding any HR question or concern.

THE KINGS OF

SELF-STORAGE Partner with the industry’s largest and most recognised storage group and enjoy the many benefits: • • • • • •

Experienced Management Team Industry Leading Marketing Support Site Acquisition or New Development support Comprehensive Staff Training Leverage group buying power Over 150 Stores and growing

THE KINGS OF STORAGE, MOVING & MORE. For more information contact Martin Richards martin@storageking.com.au or +61 2 9460 6660

STORAGEKING.COM.AU

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Convention Update

Members Day Out & Trans Tasman Golf Championships

his year’s Convention in Brisbane offers many special events and opportunities to socialise and network with your counterparts from the self-storage industry. The Trans-Tasman Golf Championship is just one of them. Who can forget last year’s game when Australia took out the title as winners? Will the tables be turned in 2018? The Golf day is being held at Hillstone, St Lucia Golf Course in Brisbane, on Tuesday the 21st of August. Members Day out is sponsored exclusively by Visy Boxes & More who have commissioned a perpetual trophy and plaques for the winners. If you aren’t into Golf – don’t worry, you can enjoy the atmosphere of this venue

Andrew Eastwood, U Store It, David Head, Southwell Lifts & Hoists, Shay McQuade, USC, Sonja Becke, Visy Boxes & More,Hamish Edwards, All Secure Self Storage, Keith Edwards, All Secure Self Storage, Peter James, All Secure Self Storage

with the beautiful breezes that roll up the hill, the tranquil surrounds and Hillstone’s encased in 364 plants, or the friendly patronage of the Swedish Directors Jens and Hans that make this location so unique. The original clubhouse is heritage listed along with Hillstone’s Mango Tree, an iconic centrepiece and focal point of all those in attendance at a Hillstone. Whatever your favourite features, be it golf or just having a lovely day relaxing

with your peers, with the BBQ and drinks, this event at St Lucia Golf Links will transport you to a relaxing place wholly detached from the city and located on the banks of the Brisbane River. Reserve your spot asap, tickets are $175 per person (incl GST), which includes golf club hire, golf cart and pre and post game catering, including alcohol. Head to our website under the events section to reserve your spot today.

Women In Business - High Tea

elcome Alita Harvey – Rodriguez who is presenting at the very special Women In Business High Tea, with the topic “Slowing Down to Speed Up — How Successful Leaders Use Downtime to Enhance Creativity for Business Growth and Personal Happiness”. The High Tea is for attendees who are serious about building their businesses and working to help others grow through relationships and referrals. Alita will discuss how our phones keep us connected 24/7 which makes us work harder and faster than ever. But are we working smarter? Is this hyperconnectivity leaving us connected or disconnected? Do we give ourselves

enough time to stop and have creative solutions to our problems? Or are we just pressured to come up with quick solutions that result in putting out fires? Slowing down to speed up goes far beyond creating mental space. Alita inspires you to take on a fresh perspective, gain clarity of daily tasks and responsibilities and improve the quality of what goes on in our lives. Alita’s expertise in connecting with the Storage Industry will inspire and educate on how best to navigate digital platforms. This event is not exclusive to women as men are welcome too, it’s a relaxed environment on ways the Self-Storage industry can work together to consolidate resources and to support one another for

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its ongoing growth and development. Join us for The Women in Business High Tea on Thursday the 23rd of August from 3.30pm-5pm. Tickets are $75 (incl GST) and places are limited, so please reserve your seat today via the events tab on the website.

SSAA INSIDER

WE’RE TAKING SECURITY TO NEW HEIGHTS IN 2018.

GEAR UP FOR CLOUD-BASED SECURITY SOFTWARE.

Rise above the competition. When you partner with PTI, the future is always here. We’ve been securing self-storage facilities for 38 years, and in 2018 we’re taking innovation to new heights. Stay tuned for our newest development and always count on PTI for: • New technology – designed to created a seamless customer experience • Security expertise – with over 35,000 installations • Facility automation tools – when only the best security will do, turn to PTI For technology that meets your needs now and for years to come, rely on PTI – from A.I. to IoT we’re always thinking ahead.

To learn more, please visit: www.ptisecurity.com/2018 orAGE.ORG. call +61 7 STOR 3216 5524. OF AUSTR AL ASIA W W W.SELFSTOR AU / SELF AGE ASSOCIATION

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Cure Kids Auction from 2017 A

t the 2017 SSAA Convention an Auction was held for Cure Kids and $25,000 was raised. One of the auction items was at Reflections of Port Douglas for seven nights in a two bedroom, two bathroom apartment. Andrew Nairn from Wheeleasy in Perth took his wife Barbara and their two children Jasmine and Kevin on this fantastic holiday. On arrival they found the Apartment was beautifully designed and spacious, perfect for a family with teenagers. With its own fully equipped kitchen and laundry it was a home away from home. Andrew and his family said that “Reflections of Port Douglas was the ideal location to set up base and Carmel was an amazing hostess. From initial booking details to booking tours for us prior to arrival to the warm welcome at the front of hotel after a lengthy travel from Perth via Melbourne, she was marvellous.” “Helpful when we needed recommendations of where to eat, shop, family outing, hire a car for a couple of days etc... really the most perfect of host.. Located stones throw away from the beautiful Four Mile Beach where a morning walk refreshes the soul. Turn right at the front of Reflections and you immediately find the heart of Port Douglas shopping and

Cafe strip... lovely.” Andrew and his family didn’t waste any time on this trip and packed in many adventures which included, snorkelling on the Great Barrier Reef in semisubmersibles viewing the underwater world and exploring the reef in snorkelling gear. They went on the Kuranda Scenic Railway and Sky rail rides and said that “viewing the world from the top of the trees was breathtaking” They had a day trip to Cape Tribulation through the Daintree Rainforest and visited a sugar cane farm and Daintree Ice cream Plantation where local fruits are grown and turned into yummy treats. We tasted ice-cream made from soursop, coconut, mango, wattle seed and hibiscus.

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The SSAA was proud to have supported Cure Kids, which was established by Rotary in 1971 as the Child Health Research Foundation, they have helped save and improve the lives of thousands of kids in New Zealand and around the world. They have invested more than $40 million in research which has helped shape and change the way children who live with serious diseases and health conditions are diagnosed and treated. For more information head to www.curekids.org.nz

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New Service Member Profile

Bishop Collins Accountants– Not your typical view of Accountants

ften when we hear the word “Accountant” we conjure mental images of a somewhat boring office, with grey walls and tax returns and BAS are forefront in our heads as a service. The image becomes even grimmer when you hear the words “Company Audit”,– what if your books aren’t up to date or they find a problem? If this is you, here’s something exciting to tell you about Accounting. Bishop Collins Chartered Accountants have joined with the SSAA as service members to help change your view on Accountants and Accounting services. They are a professional services firm delivering financial AND business solutions to their clients. Their services don’t just include tax returns and compliance issues. For example - How does minimising financial risk sound? Or restructuring your business to minimise your tax? What about being able to access your business financials anywhere, on any device at any time? This is all part of their dynamic service to SSAA Members. Under the banner of service Bishop Collins

offers a holistic approach to their clients. Their priority is offering peace of mind and increasing their client’s ability to grow their wealth and efficiently manage their business or personal finances. Their services include the broad areas of: • Taxation and Business Services • Audit and Assurance • Wealth Management Bishop Collins were eager to become an SSAA service member, as their staff are specialists in the self storage industry. Lisa and Jeff from Big Orange Storage have seen the difference in their Accounting style compared to other Accountants: “We had been with the same accountant for many years and had been fulfilling our fiscal obligations without actively planning for our future or optimising our investments. Initially we undertook a review of our financial situation and we were presented with a range of alternatives for structuring and financing our business investments. Taking advantage of a range of available taxation strategies has allowed us to retire, reinvest in the storage industry, enjoy life and reap the rewards of early retirement.

Combined with their involvement and experience in the storage industry you have a winning combination”. Bishop Collins scope is larger than most other firms. Their Audit and Assurance department can work with owners to ensure the management of your self storage facility is functioning efficiently and effectively and they can identify if there is any risks that you may not be aware of. The Business Services team can manage the simplest of tasks right up to cloud accounting, sale of business planning and even outsourced CFO roles. Finally their Wealth Management department can structure your business to minimise your tax and plan for your retirement. By listening to their clients Bishop Collins Accounting has an insight into what people need from their Accountant in business. Bishop Collins hope to show SSAA Members how their professional, expert and commercial knowledge can shine a light on your business, and also help you navigate the often murky waters of owning and running a business.

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New Service Member Profile

Modern Marketing Solutions for SSAA Members Marketing has changed more over the last 5 years than over the previous 50. Times they are changin! Gone are the days when a business could easily hope to acquire customers only by gimmick laden marketing tactics or aggressive sales calling. Consumers of today are an evolved lot and intuitively understand the difference between genuine and fake marketing, which is good news for honest marketers and businesses, and spells doom for those relying on shortcuts. Increasingly consumers tend to find solutions on their own, through research and discovery of meaningful, relevant content. Consequently, content is at the very core of what marketers do today, and the impact of quality content that speaks to your target audience cannot be underestimated. With “modern marketing” becoming increasingly complex, it is natural that most strategies are driven by data. Datadriven marketing, therefore, is the cornerstone of all marketing activities today. If you do not measure your marketing activities and their impact, you are likely shooting in the dark. Prodigitas enables businesses to adopt the right marketing technology for running data-driven content marketing campaigns. From advising you on the right technology for your business to implementing and maintaining it, to executing your marketing campaigns, Prodigitas ensures a consistent voice for brands across all digital touchpoints.

to help them dominate their respective niches. They provide services for Website design and development, digital marketing (SEO / PPC / Inbound / Social), and also offer marketing technology through their partnership with HubSpot. For information on how Prodigitas can help SSAA members, please call +61 3 9013 6050 or email hello@prodigitas.com. You could also visit their SSAA Members’ Landing Page on prodigitas.com/ssaa/ members-lp

Basics in Place No marketing tactic can work without having the basics in place. Even the best strategies are liable to fail if you do not have these in place. Basics, in this sense, relates to the marketing readiness of any business website. Prodigitas believes in helping businesses get digital marketing ready before moving on to more strategic engagements.

Strategy First In all it’s engagements, Prodigitas is guided by a “Strategy First” approach as no two businesses are the same, and every company needs a marketing strategy that resonates with its target customers. So be it website design, SEO, PPC or Inbound Marketing, Prodigitas invests in creating unique marketing strategies for every business it works with - tactics come later.

Proud SSAA Member Prodigitas is a proud member of the SSAA. With extensive experience of having served 2000+ Australian businesses maximise their digital marketing potential, Prodigitas looks forward to working with Self Storage and allied businesses 34 // SELF STOR AGE ASSOCIATION OF AUSTR AL ASIA / W W W.SELFSTOR AGE.ORG. AU

SSAA INSIDER

Members Legal Forum

Launching the new Standard Self Storage Agreement

he Self Storage Association of Australasia (SSAA) has just released the first updates to the Standard Self Storage Agreement (SSSA) in over three years. In this edition of the MLF, we look at what these changes mean and why they’ve been introduced.

Why change the agreement? Where possible, the SSAA avoids having to update or change its legal documents. We recognise that any changes necessarily mean there will be expenses incurred on the part of members – a new print run of documents, updating software, sometimes new operational procedures and training staff on what those changes mean. Some changes ae made because of legal or practical challenges, and some are required because of new or altered legislation. The most recent changes to the agreement were required because of both. We are starting to see how newish Consumer Laws will be interpreted by courts and tribunals, and needed to update our agreements to ensure our members avoid being in breach. We also needed to update and strengthen aspects of our agreements in response to previously unexperienced challenges.

Key new terms include: Solidifying right to disclose information and better screening rights The SSSA has been updated along with StorerCheck’s terms and conditions. The change has clarified that any person enquiring for storage – and this would include an online enquiry or telephone enquiry - consents to both the checking of their details and the release of any information obtained. This ensures that a facility can check the StorerCheck database on the first contact to better inform themselves about their potential storer.

Formalising fee increase procedure Due to changes in Australian Consumer Laws, it has become necessary to formalise the approach to storage fee increase. Any increase must be reasonable, and 28 days’ notice must be provided to the Storer. Should the Storer object to the increase they may move out before the expiration of the 28 days’ notice, giving 24 hours’ notice. The Storer is due a refund of any fees paid in advance and the usual notice period is waived (cl. 4 (a)). This is to ensure the right to increase fees is viewed as reasonable. NOTE! Only the storage fee can be increased during the life of the storage agreement. Other costs, including late fees, cleaning fees etc. cannot be changed without consent from the Storer (i.e. signing of a new agreement).

Better management of individual storers and their right to access the Facility. Previous agreements have given Storers the right to access the Facility as per times ‘posted’ by the Facility Owner (FO). This has been changed to ‘as advised’. This ensures members may better manage individual storers. The need for this change has occurred because we are seeing a marked increase in the use of technology in our industry around facility access, with the ability to use this technology to customise increased or decreased access times for specific customers. For example, a FO may allow for 24-hour access, but may only grant this to some storers. Altering this wording enables the FO to enforce individual access hours for specific customers.

Removed Admin Fee, added broader reference Members have reported that they do not charge an Admin Fee. We have removed reference to this and replaced it with a more general ‘other Fee(s)’ and

Simone Hill , SSAA’s Legal Advisor

included the ability to attach a Fee Schedule (FS). A FS can be tailored to an individual facility’s needs and can assist to spell out when and why a fee might be charged eg. your Facility may have a fee for when a storer triggers their unit alarm, and a security call out occurs. You can include this fee in your FS and specify when it will apply. A FS provides individual members with better flexibility and control over their businesses.

Right to apply lock when Storer won’t Where the Storer fails to apply a padlock to their space, or refuses to do so, the FO can apply a lock and post keys to the Storer at the Storer’s expense. This clause has been added at the request of members. Many facilities are embracing the ability to offer individually alarmed units, and having an unlocked unit often results in alarm triggers. Although the facility has no liability for goods stolen or damaged because a Storer has failed to lock their space, having unlocked spaces is never ideal, regardless of whether or not the unit is alarmed.

No loitering We have introduced a term specifying that a Storer can’t live, loiter, or dwell in the Space. We’ve always had the ability to terminate for Storer’s residing in their Spaces, but in more recent years we have also seen an increase in problems with Storers using their Space as a ‘day home’, spending all day hanging around at the facility, often using the washrooms for bathing, sometimes cooking in their

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SSAA INSIDER

Space. Having this clause will enable members to terminate Storers engaged in this behaviour.

Increased ability to deal with Alternate Contact Person (ACP) In the previous update to the SSSA, we included the ability for the FO to deal with the ACP if the Storer was in default or had made it clear they could not or would not meet their obligations under the Agreement. In this update, we have included the right to force access to the Space and release any goods stored to the ACP upon reasonable proof that the Storer is deceased.

Right to dispose of goods regardless of nature Cl. 18 has been adjusted to better protect facilities in the event goods seized upon default contain information which may fall within privacy legislation. It is the opinion of the SSAA that where a storer has defaulted on their agreement and goods stored in the Space contain documents requiring secure destruction, facilities shouldn’t carry the burden of privacy law breaches or cost of secure destruction. Although members are urged to continue to dispose of highly sensitive documents with caution, we believe alterations to this clause will better protect facilities in a broad range of scenarios.

Right to terminate immediately for antisocial, threatening, or offensive behaviour This clause has been introduced to assist members better manage the occasional need to terminate problem storers. Although facilities can terminate any storer with notice (usually 14 – 21 days) this clause provides for immediate termination. The SSAA cautions members

to ensure the clause is enforced reasonably, and members should continue to be mindful of the need to comply with discrimination laws. Remember!

A few key points worth revisiting: 1. The storer is either an individual OR a registered company. Where the storer is a company, you should confirm both that the company is registered (on the ASIC website) and that the individual signing is authorised by the company to do so. A business or trading name cannot be ‘a storer’ as it is not a legal entity capable of forming a contract. Where an individual wants their business name and ABN recorded on the contract, the contract should be executed in the individual’s name “Trading As” the business name. 2. You must record an end date. This is necessary for many reasons, including the right to terminate, increase fees, and avoid leasing laws applying to the agreement. The contract is still valid once the ‘end date’ passes, and still runs until either party gives notices. 3. Where a Storer has defaulted and the FO reasonably believes the goods are of such low value that they do not warrant the expense of attempting to sell, they may be disposed of. If members elect to take this action, they should protect themselves by ensuring they take plenty of video and photographic records of the items before disposing.

How should I roll out new agreements?

Members should speak with their Software Management providers and ensure they have access to the latest version of the agreements. Where printed agreements are used, you should contact your printer and provide them with the newest version of the agreement. Members should switch to using the most recent agreement as soon as possible. All new storers should be signed up on the latest agreements, and where any changes are required by existing storers, this should instigate the signing of a new updated agreement.

I have some really old agreements still in use, what should I do? Members are urged to ensure they take

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any opportunity to get Storers signed up to new agreements. As discussed above, new contact details, replacement of ACP with another, taking another space or vacating a space for a smaller (or larger) one, all of these provide an opportunity to have the storer sign a new agreement. When a storer has been storing with you for a long time, and the agreement is very old (more than six years) it is worth incentivising them to sign a new agreement. The method you use will vary depending on your business style and the nature and size of your facility. Physical rewards – like a free bottle of wine, chocolates, plants etc. – or a fee rebate is reported as successful, as are other incentives such as no fee increase for a period when signing a new agreement.

Questions? The MAP will be updated to reflect these new contractual additions. It’s always a great place to start if you need better clarification. Attending a legal training day can also be an excellent way to bring your skills and knowledge up to date, and the content has been updated to include both these contractual changes and all other recent operational and legal changes. If it’s been a while since you attended, it might be time for a refresher.

Updates to New Zealand Agreements The SSAA is also in the process of updating the New Zealand agreements to reflect recent changes in NZ law, in particular, the truck and trailer agreements. The SSAA will provide a summary of changes when the updated documents are released. As always, legal support is available from the SSAA. Please email your questions to legalsupport@selfstorage.com.au.

SSAA INSIDER

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Storage Facility hires move in trailer / vehicle to storer / non storer

Which one is right for your business?

Storage Facility accepts deliveries for customer

Storage Facility transports unit

Storage Facility keeps keys

Storage Facility locks unit

Customer keeps keys

Customer locks unit

Customer packs unit

Self Storage Agreements

SSSA MSA Mobile Trailer & Vehicle Delivery Room (SSSA) Standard Self Storage Agreement (Aus) Standard Self Storage Licence Agreement (NZ)

(AUST - Agreement updated June 2018 – available now) (NZ – Agreement updated in 2017 & reviewed in May 2018) Used when the customer stores their own goods, locks their unit and keeps the key.

(MSA) Managed Storage Agreement (Aus) Managed Storage Licence Agreement (NZ)

(AUSTRALIA - Agreement under review – to be released later in 2018) (NEW ZEALAND – Agreement updated in 2017 & reviewed in 2018) Used when the customer engages the storage facility to accept delivery of their goods and store them into the customers’ storage unit. The storage facility has possession of a key to the storage unit. If your storage facility stores vehicles/ boats/caravans that you hold keys for then you should use the managed agreement.

Mobile Storage Agreement – (Aus) **

(Agreement released in March 2017 – available for sale $550, incl GST) This agreement is used when your storage facility offers a mobile service to customers. e.g. a mobile storage unit is delivered to a customers’ premises and the customer stores their own goods, locks the unit and keeps the key. The unit can remain at the customers premises or arrangements can be made for the mobile storage unit to be stored at your

storage facility. The customer can elect to have the storage unit moved between your storage facility and their premises as they choose throughout the life of the Agreement by way of appointment. Under the agreement whilst the customer has control of the location of the Storage Unit, the Storage Facility retains proprietary title to the Storage Unit. The customer is unable to affix the Storage Unit to their own premises. In the event of default this Agreement enables the Facility Owner to enter upon or onto the Storer’s Premises by trespass where the Storage Unit is being stored and may break open any gate, door or fastening and detach or dismantle the Storage Unit from any part of the Premises to which the Storage Unit has been affixed and retake the Storage Unit, then enter the Storage Unit by force or otherwise and take possession of any Goods inside the Storage Unit. **This Agreement is available in Australia on a fee for use basis due to the costs associated with its production.

Mobile Storage Licence Agreement – (NZ)

This agreement is to be used when your facility delivers a mobile unit to a storer to be packed on their property and then returned to your storage facility for storage within 24 hours.

Trailer/Vehicle Hire Agreement

(AUSTRALIA - Agreement updated March 2018 – available now) (NEW ZEALAND – Agreement under review – to be released later in 2018)

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This agreement is used when your storage facility provides a move-in vehicle or a trailer to a storer or non storer free of charge or for a fee. Additionally, under the agreement your storage facility can elect to hire the vehicle or trailer to a nonstorer.

Delivery Room Agreement

(AUSTRALIA - Agreement under review – due for release later in 2018) This agreement is used in conjunction with the Standard Storage Agreement and enables the Storage Facility to accept deliveries and retain goods for collection on behalf of Storage Customers. The Delivery Room cannot be accessed by Storers or delivery and collection agents. This agreement offers an alternative for Storage Facilities who keep keys to Storage Customer’s Units to facilitate deliveries. It is a lower risk option than keeping keys, as the Storage Facility controls the Delivery Room, knows exactly what is in the room and can regulate the deliveries and pickups. Your Storage Facility is liable for the goods in the Storage Room and has a duty to exercise due care, skill and diligence for the safety of the goods. A fee for this service generates income where previously the keeping of keys for accepting deliveries generated no extra income. For more information about the SSAA storage agreements please contact us by phone or by email. admin@selfstorage.com.au +61 3 9466 9699

SSAA INSIDER

Trade directory Design & Construction Services & Suppliers STORCO STORAGE SYSTEMS Jacob Layton T: 02 6391 2800 E: sales@storco.com.au W: www.storco.com.au SOUTHWELL LIFTS AND HOISTS David Head T: 02 4655 7007 E: sales@southwell.com.au W: www.southwell.com.au UNIVERSAL STORAGE CONTAINERS (USC) Shay Mcquade T: 0438 256 541 E: shay.mcquade@ universalstoragecontainers.com W: www.universalstoragecontainers.com BOS Containers Australia Elise Kelsey T: +61 3 9720 4455 E: ekelsey@aimhire.com.au W: www.aimhire.com.au B & D Australia James Tyson T: 07 3883 0248 M: 0417 792 636 E: james.tyson@bnd.com.au W: www.bnd.com.au Bridgmond Projects Pty Ltd Mark Venz T: 0438 072659 E: info@bridgmond.com.au W: www.bridgmond.com.au Corporate Construction Group Matthew Moulsdale T: +61 2 9231 3691 E: admin@corporateconstruction.com.au W: www.corporateconstruction.com.au G&M Stor-More Michael Watson T: 02 4733 5048 E: michael@gmstormore.com.au W: www.gmstormore.com.au Gliderol Garage Doors Tom Ainscough T: 08 8360 0000 E: tainscough@gliderol.com.au W: www.gliderol.com.au Havener Enterprises Alan White T: 815 935 8383 E: alan@havenerent.com W: www.portablestoragebox.com

Trusted suppliers to the Self-Storage Industry

RegisBuilt Group Anthony Regis M: +61 423 083 321 T: 1300 388 224 E: anthony.regis@regisbuilt.com.au W: www.regisbuilt.com.au

Box Commercial Estate Agents Robert Stanley-Turner T: +61 3 9410 0388 M: 0418 98 2000 E: rob@boxcom.com.au W: www.boxcom.com.au

Safetech Lifts & Hoists Tony Krlevski T: +61 3 5127 4566 E: sales@safetech.com.au W: www.safetech.com.au

Collins & Associates Malcolm Collins T: 03 8456 5134 E: malcolm@malcolmcollins.com W: www.malcolmcollins.com

Steel Storage Group T: +61 7 3865 1600 E: sales@steelstorage.com.au W: www.steelstorage.com.au

Colliers International Holdings (Aust) Ltd Dylan Adams T: 02 9257 0222 E: dylan.adams@colliers.com W: www.colliers.com.au

Taurean Door Systems Adrian Valente National Sales Manager T: +61 3 9721 8366 E: Adrian.valente@taureands.com.au W: www.taureands.com.au

Management Services FKSL Management Mark Greig Director of Operations M: +61 499 110 599 T: (07) 3240 8400 E: markg@fksl.com.au W: www.fortknoxstorage.com.au W: www.storelocal.com.au

GSA Insurance Brokers Carlo Gentili T: +61 2 8274 8130 E: carlog@gsaib.com.au Highway Frontage Specialist Estate Agents Matt Walsh T: 1300 661 950 +61 3 9944 9350 E: matt@highwayfrontage.com.au W: www.selfstoragerealestate.com.au Landmark White Pty Ltd Paul Robbins T: 07 3226 0000 E: paul.robbins@lmw.com.au

Storage King Management Services Australia Martin Richards T: +61 2 9460 6660 E: martin@storageking.com.au W: www.storageking.com.au

M3 Property Strategists Jeremy Hoffman T: 07 3620 7912 E: jeremy.hoffman@m3property.com.au Ross Perkins T: 07 3620 7901 E: ross.perkins@m3property.com.au

Storage King New Zealand Martin Richards T: +61 2 9460 6660 E: martin@storageking.com.au

Midland Insurance Brokers Gilda Mihran T: 1300 306 571 E: storage@midlandinsurance.com.au W: www.midlandinsurance.com.au

Sitelink Michael Dogger General Manager T: +61 7 3889 9822 E: support@sitelinksoftware.com.au W: sitelinksoftware.com.au

Robertson & Robertson Sarah Magann T: +61 2 4351 2200 E: sarah@randr.com.au W: www.randr.com.au

Valuations, Finance & Assorted Professional Consultants AON Risk Services Darren Clauscen E: darren.clauscen@aon.com T: 02 9253 8350 W: www.aon.com.au/storage

Kiwimark Construction Ltd T: 07 576 5494 F: 07 576 5491 E: travis@kiwimark.net.nz W: www.kiwimark.net.nz

AON Risk Services NZ Jeffery Nathan T: +64 9 362 9535 E: jeffery.nathan@aon.com W: www.aon.co.nz

Orbitz Elevators Pty Ltd Jonathan Dwayre T: 1300 851 554 E: info@orbitzelevators.com.au W: www.orbitzelevators.com.au

Bishop Collins Pty Ltd Phillip Keenan T: +61 2 4353 2333 E: mail@bishopcollins.com.au W: www.bishopcollins.com.au

Urbis David Blackwell M: 0409 771 310 E: dblackwell@urbis.com.au Tim Creighton M: 0424 150 9943 E: tcreighton@urbis.com.au Wallace McLean Limited Simon Keenan T: +64 9-358 7233 E: simon@wallacemclean.co.nz W: www.wallacemclean.co.nz

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Ancillary Services VISY BOXES & MORE T: 03 9554 5600 E: vbm_vic@visy.com.au W: visyboxesandmore.com.au Branches across Australia and New Zealand. Lock Distributors Australia Martin Coote T: 1800 28 77 24 E: service@lockdistributors.com.au W: www.lockdistributors.com.au BOS NZ Limited Phil Tindle Palm Beach, Papamoa, 3151, New Zealand T: +64 0800 226 769 E: info@bosnz.co.nz Homestead Press Joe Barbaro T: 02 6299 4500 E: printing@homesteadpress.com.au HR Central Cath Grawe T: +61 1300 717 721 E: cath.grawe@hrcentral.com.au W: www.hrcentral.com.au Hunt and Hunt Victoria Graeme Armstead T: +61 3 8602 9200 E: garmstead@huntvic.com.au W: www.hunthunt.com.au iBidonStorage Grant McNamee T: 0410 445 933 E: info@ibidonstorage.com.au W: www.ibidonstorage.com.au Jetta Excess Baggage Pty Ltd Lyle Honess T: +61 1300 300 688 E: sales@jetta.com.au W: www.jettaexcessbaggage.com.au MiniMovers T: 1300 366 000 E: sales@minimovers.com.au W: www.minimovers.com.au

National Energy Solutions Andy Tran T: +61 3 8609 9276 E: tran@nationalenergysolutions.com.au W: www.nationalenergysolutions.com.au

Sentinel Australasia Jason Keane T: +61 99882035 / 1300 852 117 E: jason@storagesecurity.com.au W: www.storagesecurity.com.au

Platinum Signs Pty Ltd Marcio Wilges T: +61 438 477 578 E: info@platinumsigns.com.au W: www.platinumsigns.com.au

AD-TECH Security Adrian Rostirolla T: 1300 30 60 90 E: sales@ad-tech.com.au W: www.ad-tech.com.au

Royal Wolf Trading Craig Baker T: 02 9482 3466 E: removals@royalwolf.com.au W: www.royalwolf.com.au

AlarmQuip Security Systems Evan Richardson T: 07 5492 3242 E: evan@alarmquip.com.au W: www.alarmquip.com.au

Sweepers Australia Michelle Maxwell & Vaughan Rose T: 03 9562 7533 E: michelle@sweepersaustralia.com.au W: www.sweepersaustralia.com.au

Centreforce Technology Group Pty Ltd Dallas Dogger T: 07 3889 9822 E: sales@centreforceit.com.au SiteLink Software: www.sitelinksoftware.com.au R6 Web Sites: www.r6digital.com.au District Manager revenue enhancement software: www.qstrom.com

Transcorp Removals John Christoforidis T: 1300 466 838 (Toll Free) E: enquiries@transcorpaustralia.com.au W: www.transcorpremovalsandstorage. com.au Web ID Systems Ian Bland Unit 6, 9 Mirra Court, Bundoora, VIC, 3083 T: +61 3 9470 8420

Software & Security EZIDEBIT T: 07 3124 5500 E: sales@ezidebit.com.au W: www.ezidebit.com STORMAN AUSTRALIA Andy Pudmenzky T: 07 3319 1522 E: sales@storman.com W: www.storman.com STORMAN NEW ZEALAND Andy Pudmenzky T: 09 280 3393 E: sales@storman.com W: www.storman.com

Prodigitas IT Services Kaustubh Deshmukh T: +91 9764 009 848 E: kaustubh.deshmukh@prodigitas.com W: www.prodigitas.com PTI Australasia Pty Ltd Ben Parsad T: 07 3216 5524 E: sales@ptiaustralasia.com W: www.pti.com.au Queaccess Pty Ltd Kevin Hannagan T: +61 488 279 918 E: kevin@queaccess.com.au W: www.queaccessw.com.au Zapala Go Andreia Gomes T: 1300 927 252 E: sales@zapalago.com W: www.zapalago.com

Would you like to be listed on this page? Then become a SSAA Service Member. The Self Storage Association of Australasia has been looking after the interests of the self-storage industry in Australia and New Zealand since 1990. It is the peak industry body and provides guidance to its members in both day-to-day operational procedures and the promotion of their business and the industry as a whole. A key factor in the success of the SSAA has been the relationship with its members. As a Service Member of the SSAA you could have the opportunity to build relationships within the industry through the various mediums and networking opportunities that the SSAA has available. You also have a unique opportunity to market your products and services directly to the industry through a number of opportunities that we have exclusively for our Service Members. In addition, you will receive all the information, publications, invitations and other correspondence that all members of the association receive, which will help you keep abreast of industry issues and ensure you have the most up-to-date information when dealing with the self-storage industry. As a service member you also have board representation. This ensures that you also have a say in the strategic direction of the association and the industry, you have the right to vote, nominate or become this important industry representative. For further information on how we can help make your service membership work for you, please call +61 3 9466 9699 to obtain an application form or email membership@selfstorage.com.au

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SSAA INSIDER

New Members Provisional Members

Facility Members

Additional Facilities

Sector Property Group PO Box 454, Malvern VIC 3144 Ph: +61 3 8672 5972 Email: accounts@cubedprojects. com

Storage Care Pty Ltd 15 Diamond Court Greenfields SA 5107 Ph: +61 8 8209 6100 Email: info@palumbo.com.au

Component Industries 8 Horne Street, Thomastown VIC 3074 Ph: +61 3 9460 6222 Email: pmcc@componentindustries. com.au

Self Storage R Us 12 Hay Street Euroa VIC 3666 Ph: +61 412 599 566 Email: tonyquattro68@hotmail. com

Keepsafe Storage Welshpool 46 Railway Parade Welshpool WA 6105 Ph: +61 8 9200 4242 Email: welshpool@ keepsafestorage.com.au

The Storage Place Pty Ltd 28 Evans Street, Woodside SA 5244 Ph: +61 418 816 874 Email: andrew@adcock.com.au

Trentham Self Storage 15/A Station Street Trentham Vic 3458 Ph: +61 3 5424 1721 Email: colleenl1968@bigpond.com

Advanced Property Strategies PO Box 797, Lutwyche QLD 4030 Ph: +61 433 140 858 Email: nhan@ advancedpropertystrategies.com

Monster Storage 4 Munro Loop Davenport WA 6230 Ph: +61 407 384 896 Email: info@monsterstorage. com.au

Westwood Self Storage Westwood Avenue ,Blenheim Marlborough 7201, New Zealand Ph: +64 3 578 0931 Email: phil@robinsons.co.nz

Service Members Zapala Go Level 13, 8/327 Pitt Street Sydney NSW 2000 Ph: 1300 927 252 Email: sales@zapalago.com Taurean Door Systems Factory 3,1464 Ferntree Gully Road Knoxfield VIC 3180 Ph: +61 409 489 881 Email: Adrian.valente@taureands. com.au

Jervis Bay Storage 25 Erina Road Woollamia NSW 2540 Ph: +61 418 425 764 Email: tlcornellbuild@gmail.com MacLean Secure Storage 12 Think Road Townsend NSW 2463 Ph: +61 466 594 016 Email: macleansecurestorage@ gmail.com Storage 4 4 Spring Creek Road Young NSW 2594 Ph: +61 408 822 428 Email: enquiries@gmaclocating. com.au Store Here 14 Weaver Street Edwardstown SA 5039 Ph: +61 8 8277 5600 Email: josh@winklegroup.com.au Yandina Self Storage 17 Bowder Road Yandina QLD 4061 Ph: +61 408 277 884 Email: matthew.moore@bfx. com.au

National Storage Ngauranga 5-7 Lower Tyers Road Ngauranga Gorge Wellington New Zealand Ph: +64 4 4734830 Email: ngauranga@ nationalstorage.nz National Storage Mornington 65 Yuilles Road Mornington VIC 3931 Ph: +61 3 5975 3393 Email: mornington@ natiionalstorage.com.au National Storage Kirwin 1 Regiment Court Thuringowa Central QLD 4817 Ph: +61 7 3218 8100 Email: info@nationalstorage.com. au National Storage Bohle 4-8 Catalyst Court Mount St John QLD 4818 Ph: +61 7 4774 6700 Email: bohle@nationalstorage. com.au National Storage Fairfield 5 D’Arcy Drive Idalia QLD 4811 Ph: +61 7 4729 0333 Email: fairfield@nationalstorage. com.au National Storage Currajong 161-169 Bayswater Road Currajong QLD 4812 Ph: +61 7 4728 8400 Email: currajong@ nationalstorage.com.au National Storage Hyde Park 8-10 Ingham Road West End QLD 4810 Ph: +61 7 4721 5761 Email: hydepark@nationalstorage. com.au

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15 Years of Delivering Seamless Self-Storage Projects in Australia & NZ Architectural Design

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EXCE | ION T A V INNO | LITY A U Q

| E E C LEN

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“Together we built a brand new, fully automated, state of the art Facility in an unprecedented time frame. The end result was very impressive to say the least. We have worked together with Storco for quite a number of years now, and I believe their attention to the client’s needs, flexibility with design and construction methods, and of course maintaining construction timeline and budgets is the key to our combined success.” - Brett

Contact STORCO today! +61 2 6391 2800 Email sales@storco.com.au 6,12 Strathgrove Way, Orange NSW 2800