A U S T R A L A S I A’ S L E A DI N G S E C U R I T Y R E S O U R C E F O R BU S I N E S S A N D G O V E R N M E N T
NOVEMBER 2019 ISSUE 118
WHAT ARE WE REALLY CONCERNED ABOUT
ISSUE 118
FEATURES
46
cover story This year’s Unisys Security Index
CONTENTS
78
26 34 50
reveals that safety fears will not keep Australians from attending public events or experiences; however, our behaviours, actions and choices are changing. Ashwin Pal, Director of Security Services from Unisys, explores how Australians are minding their physical wellbeing and protecting their data in 2019.
66 38
26 THE EVOLUTION OF THE PROFESSIONAL SECURITY INDUSTRY
As the criminal and security threats facing the public and private sectors become increasingly pronounced and complex, and as the resources of traditional law enforcement and police services become increasingly overstretched, how has security evolved to manage the threats?
30 HUMAN CYBERSECURITY
People outside the information security sector are usually surprised to learn that the human factor accounts for the overwhelming majority of cyberattacks. Why is this and what can be done to address the situation?
38 WHO ARE THE REAL TERRORISTS IN NORTH
EAST SYRIA?
In the wake of US President Trump’s decision to green light Turkey’s incursion into north east Syria, what has been the real work cost and impact on the former US Allies and what might this mean for US foreign relations moving forward?
REGULARS
C
M
06 LETTER FROM THE EDITOR 08 LEADERSHIP
Jason Brown provides an update on the development of new standards around security and resilience.
10 LEGAL
Dealing with workplace safety and contract security providers?
12 CYBERSECUIRITY
Why should you standardise your information security framework?
14 HUMAN RESOURCES
How can overtime allocation effect your security business?
34 OPERATIONS
22 THINKING ABOUT SECURITY
What is in a name? How much does your title really matter?
24 EVENTS CALENDAR
A look at upcoming industry events.
CMY
K
Is Australia’s aviation security regime cost and performance effective?
54 LEGAL Q&A
How do you deal with existing contracts in a merger?
62 CYBER SECURTY
How can you use comparative marketing to help grow your security business?
CY
50 AVIATION SECURITY
18 COMMUNICATIONS
20 BUSINESS DEVELOPMENT
MY
How will the Australian Taxation Office’s (ATO) tips help security, investigation and surveillance businesses manage their contractor payments?
58 CCTV
How can you use comparative marketing to help grow your security business?
CM
42 BUSINESS
16 RISK MANAGEMENT
What is the difference between risk and threat?
Y
Why is it so important to enforce proper selection, carriage and maintenance of duty equipment?
What are the real world difference between professional and home user IP camera systems?
What happens when the Internet of Things comes to the world of commercial security?
66 PROFESSIONAL DEVELOPMENT
What is surveillance detection enabled security and why is it important to know?
70 LOSS PREVENTION
How can a safe, effective employee termination help you avoid a store tragedy?
74 PRODUCT SHOWCASES 79 SPOTLIGHT
4 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
FROM THE EDITOR FROM THE EDITOR www.securitysolutionsmagazine.com
EDITORIAL www.securitysolutionsmagazine.com
EDITOR John Bigelow EMAIL john@interactivemediasolutions.com.au EDITORIAL SUBEDITORS Sist, Ged McMahon EDITOR JohnHelen Bigelow EMAIL john@interactivemediasolutions.com.au SUBEDITORS Helen CONTRIBUTORS Sist, Ged McMahon
Jason Brown, Greg Byrne, Tony Jacques, Stephen Johnson, Richard Kay, Dan Levinson, Bob Mesnick, CONTRIBUTORS Paul Retter, Tim Rippon, Garett Seivoid, Anna Garry Barnes, Jason Brown, Greg Byrne, Kevin Foster, Silwon, Speckhard, RichardAnne Kay, Steve Lawson,Kelly JustinSundberg, Lawrence,Ami Scott Toben, Don Williams, Tony Zalewski O’Driscoll, Rita Parker, Don Williams, Lamie Saif, Anne Speckard, Alex Sidernko, Ardian Shajkovci, Ami Toben, Simeon Votier
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F D
or a little over two decades, I have
by psychopaths”. Of course, there is often just enough
watched the evolution of the security
truth in such reductionist views to enable the holder of
industry with interest. The innovations oes Australia really take security made throughout the technical side of the seriously? Yes, Government claims
such views to some authority that he or she Australian’s doclaim havewith a very relaxed attitude is right; my point being that I do not want to fall to security because they believe, rightly or prey to doing that the same thing here.happen There is here”. no single catch wrongly, “it will never This all, fix all for the operational side of security. Operating is a sentiment we can only hope remains true.
security industry last twenty have been to,over andthe some of the years corporate nothing short ofsector breathtaking. I will notawaste space or demonstrate passing words cataloguing them all, as but the vast interest from time-to-time, whatmajority of the of people reading this will be well familiar with the journey average man and woman on the street? Do from we
margins need to old improve. Licensing should be national, However, as the axiom states, one should training should be standardised and there should always expect the best but plan for the worst and
analogue to digital. Moreover, and ofor equal importance, honestly take security seriously do we, as a
be a national prepare to becertification surprised. for security professionals that as widely recognised as ahave Certified Practicing Ofiscourse, one should not to rely upon
has beenjust thepay explosive growthtoofthe technologies and nation, lip service idea
Accountant for example. But these are allin some form of(CPA), devastating incident to occur
capabilities of security?that have come about as a result of that journey. Quite simply, while pace be andthankful scope of that change As we enter 2018, we the should
extremely complex issues with security many moving parts. order to force people to take seriously.
in the technical side ofsuffered the security industry of the last Australia has never a major terrorist
in technical security is somewhat easier. ThereChange is a great deal that the security industry
incident the has likes of 9/11, the Boston bombings, twenty years been staggering, you could have slept
Make product gives the end-user more can do atobetter educate thethat business community about
the bombings July years 7, 2005 in operational London orside the of the through the lastof twenty in the
the benefits taking security In past bang for his of or her dollar and the seriously. result is simple. In
terrorist attacks ofnot October 2002 in Bali. industry and largely missed12, anything.
issues Solutions Editor-At-Large order Security to maintain my competitive advantage,Rod I need to
However, as talking a result, therisk Australian community I am not about management or other
Cowan has written howproducts. securityChanging can act as keep making newer about and better the
has become somewhat complacent with academic topics and practices that impact on regard the
a differentiator for business and giveofcompanies physical security sector is more a case changing
to security.aspects I often of hear manyWhen of our readers who operational security. I speak about are securitysecurity, managers large corporations operational I amwithin referring to the licensing,
a competitive edge.over many rests in the hands of the culture. The power
comment onand theemployment differencesofbetween procurement personnel,attitudes from to security in Australia and where guards to crowd controllers to America, consultants and sothey on.
If we learned from tragic few – thehave politicians andanything procurement departments in events that have occurred globally in recent large organisations for starters. The only way to effect years, it must be that has changed – change is to make it sothe thatworld the people who hold the
often have to travel work. many Furthermore, I am and referring to According the manner to in which security managers, Americans understand the industry represents itself. Twenty years on, that despite an
permanently – and weso cannot keep pretending power have no choice, it is great to finally see the that it hascoming not. 9/11 was as nota more an isolated incident industry together cohesive unit to drive
terrorism is aamount clear and present danger a extraordinary of effort on behalf of aand significant fact of daily life andmen thus, treatthe security number of dedicated andthey women, industry is
and groupsThe likeone ISISthing have way, such thatifchange. in their the physical security space attacks will become much more There that has changed dramatically overfrequent. the last twenty years
and with the due respect. In still security strugglingworkers to develop its reputation as a profession. contrast, they believe that Australian’s have a It is still struggling to put in place a national licensing very blasé attitude towards security and it is this model. It is still struggling to build value amongst its user attitude that makes us much more vulnerable base that enables organisations to operate on margins to attack. greater than the typical four to six percent. Margins this In my opinion, having recently travelled slim not only fail to provide the kinds of remuneration through Egypt and Jordan, they are correct. and working conditions that men and women of security
is is a great deal of more workassociations to be donealltotrying ensure the number industry to carve
deserve, it could be reasonably argued that such minimal
louder the noise, the greater the chance of being heard.
margins encourage illegal and unethical practices.
It is only when you are heard that people understand
What is more, if any one of the myriad of companies
what you want. And if you can deliver your message
engaging security services was to suddenly find that its
with enough force and conviction, and also have the
operating margins had reduced to between four and six
numbers to create very real consequences for the
percent, it is more than likely that organisation would
people with whom you are speaking, then finally, you
declare itself insolvent and close down! Yet those same
are in a position to begin to effect real change.
that we create the kind of effective security out their own slice of the pie. In this rare instance, more culture within organisations and the broader is not better. The reduction in the number of approved community that will enable Australian’s to be industry associations is, in my view, a good thing. safe and secure. And the work must begin with The greater the number of industry members security professionals. Let’s make 2018 the year represented by the fewest industry bodies the better. that Australia begins to take security seriously. n The more people in one room shouting at once, the
I feel that we are finally approaching that tipping
organisations expect their security providers to operate on these ridiculously slim margins, while having the
point. If nothing else, this was represented last month
actual temerity to ask if they can do it any cheaper!
when the Australian Security Industry Association Limited (ASIAL) teamed up with the Outstanding
ON
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SECURIT Y
PR
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RALIA LTD UST FA RALIA LTD
Official Official Partners Partners
reduce extremely complex situations down to single
Performance Awards and Australian Security Medals
issues. This supposedly makes it easier for the public
Foundation to recognise the amazing things being
to engage and respond, which in turn drives ratings,
achieved in the industry. This is the kind of momentum
viewership, readership and, ultimately, advertising
that brings about real change in the areas that
revenue. Examples include “Migration increases the
matter. Who knows, with enough voices all speaking
risk of terrorism” or “Mass shootings are perpetrated
as one, we might yet see some real change. n
O rigin a l Siz e Original Size
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STRALIA LTD AU OF STRALIA LTD AU
SECURITY
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The media has a terrible propensity to try to
blue colour changed to this colour green. blue colour changed to this colour green.
John Bigelow
COPY/ARTWORK/TYPESETTING APPROVAL COPY/ARTWORK/TYPESETTING APPROVAL Please proof read carefully ALL of this copy/artwork/typesetting material BEFORE Please proof read carefully of this material BEFORE signing your approval to print.ALL Please paycopy/artwork/typesetting special attention to spelling, punctuation, signing your approval numbers, to print. Please pay special to spelling, punctuation, dates, times, telephone addresses etc, asattention well as layout.It is your responsibility to dates, times, telephone numbers, addresses etc,Press as well as layout.It is your responsibility to bring to our attention any corrections. Minuteman assumes no responsibility our attention anybeen corrections. Minuteman Press assumes responsibility for bring errorstoafter a proof has authorised to print and print re-runsno will be at your cost. for errors after a proof has been authorised to print and print re-runs will be at your cost. Signed.................................................................. Date........................ Signed.................................................................. Date........................
John Bigelow
Editor
Editor // SECURITY SECURITY SOLUTIONS SOLUTIONS 66 //
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The growing demand to install bollards in CBD locations often means encountering sub-pavement services which may need to be moved or relocated to accommodate conventional concrete footings. In many instances it may be impossible to obtain the required footing depth or to maintain the impact rating needed. This situation has driven LEDA to manufacture its own PAS rated shallow
Shallow mount bollards around existing underlying services
mount bollards providing cost and lead time savings to clients as well as supporting Australian manufacturing.
FOR MORE INFORMATION Contact your nearest LEDA sales office or visit our website www.ledasecurity.com.au
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LEADERSHIP BY JASON BROWN
T
he International
milestones have been passed so far
Standards Committee
(http://www.isotc292online.org/
– Protective security – Guidelines
managers of facilities involved in
(TC 292) responsible
about/history/).
for the development of a security
societal security, non-government
plan for an organization (led
organisations and societies
by France)
representing citizens’ interests.
for standards in the
• ISO 22342 Security and resilience
security equipment or solutions,
area of security and resilience has
Current Structure
completed its seventh plenary
ISO/TC 292 currently has the
WG6 has developed a road map
meeting, successfully held
following organisation:
to guide future security standard
– Working Group 8: Supply chain
in Bangkok.
• Working Group 1: Terminology
development and is open to
security – has been established
• Working Group 2: Continuity and
additional experts from Australia.
and is responsible for drafting
Possible future work areas for WG6
standards in the area of security
may include, but is not limited to:
management and the supply
• Treatments to reduce risk of and
chain. The current project is the
From 8–13 September, ISO/TC 292 held its seventh plenary meeting together with all its working groups. The meeting was hosted by TISI Thailand and, once again, became
organizational resilience • Working Group 3: Emergency management • Working Group 4: Authenticity,
the biggest meeting in the history of
integrity and trust for products
the committee, with a participation
and documents
of over 150 delegates representing almost 30 countries and several liaison organisations.
• Working Group 5: Community resilience • Working Group 6: Protective security
About ISO/TC 292 To remind forgetful readers and new subscribers, ISO/TC 292 was established on 1 January 2015 and is a committee with over 60 involved countries and international
• Working Group 7: Guidelines for events • Working Group 8: Supply chain security • Working Group 9: Crisis management
agencies such as the United Nations
• Joint Working Group 1: Managing
(UN) and ASIS International. It works
emerging risk (joint work with
with standardisation in the field of
ISO/TC 262)
from malicious acts • Development of security risk models • Managing protective security programs and systems: security management, private security,
In addition, a new working group
review of ISO 28000 Security and resilience – Security management system for the supply chain – Requirements and supporting supplementary standards. All Australians with a desire
security review and audit,
to participate in this and similar
conformity assessment, managing
work for Australian Standards
security related risk, reporting
should feel free to contact myself
• Security incident management:
or the magazine. Those who have
investigations, response and
already expressed an interest will
remediation, classification
be followed up over the next few
if incidents, mitigation, case
weeks. n
management, recovery • Physical protective security:
Jason Brown is the National
physical controls and materials,
Security Director for Thales in
security to enhance the safety and
• CG: Communication Group
access control systems,
Australia and New Zealand. He is
resilience of society. The committee
• DCCG: Developing Country
protection of physical assets
responsible for security liaison
is responsible for more than 20 published International Standards.
Cooperation Group • UNCG: UN Cooperation Group
The scope of TC 292 is
• Personnel protective security:
with government, law enforcement
investigations, vetting/screening/
and intelligence communities to
personnel assessment/security,
develop cooperative arrangements
standardisation in the field of
Of most interest for readers is
aftercare, security awareness and
to minimise risk to Thales and those
security to enhance the safety and
Working Group 6: Protective security
training, identity assurance, token
in the community that it supports.
resilience of society. There are some
(WG6). This working group is
verification and authentication
He is also responsible for ensuring
exclusions, such as sector-specific
responsible for drafting standards
and access, security culture
compliance with international
security projects developed in other
in the area of protective security,
relevant ISO committees and projects
• Information (tangible) protective
and Commonwealth requirements
which is the framework, policies and
security: security elements of
for national security and relevant
developed in ISO/TC 262 and ISO/
processes implemented to identify,
information lifecycle, system for
federal and state laws. He has served
PC 278. Liaison is established
respond to and reduce the risk of
handling tangible information
on a number of senior boards and
with other committees to ensure
harm from malicious acts.
alignment of effort, particularly in
Their ongoing projects are:
governance and methodology,
Security Professionals Australasia;
risk management, cybersecurity
• ISO 22340 Security and resilience
electronic and audio counter
member of ASIS International
– Protective security – Guidelines
measures and investigations
Standards and Guidelines
and governance.
• Surveillance: surveillance,
committees, including Chair of the
for security architecture,
WG6 needs more experts with
Commission and Chair of Australian
History
framework and controls (led
management and operational
Standards Committee for Security
ISO/TC 292 was established on 1
by Australia)
expertise in the work areas
and Resilience. As of February 2017,
identified above, drawing
Jason has been appointed Chair
January 2015 and has since then
• ISO 22341 Security and resilience
achieved quite a lot for a newly
– Protective security – Guidelines
from professional experience
of the International Standards
born committee. Read more about
for crime prevention through
in organisations such as civil
Committee for Risk Management.
the history of TC 292, which goes
environmental design (led
protection, law enforcement
Jason can be contacted at jason.
back to early 2000 and what major
by Korea)
agencies, companies providing
brown@thalesgroup.com.au
8 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
The Missing Link in an
Access Control System
Geoff Plummer Executive Business Manager - Davcor Group
On entry to most of the major capital city CBD buildings you are confronted with a host of access control initiatives to govern who is allowed and who is not allowed access. Be it the presentation of your card to a reader to open a turnstile, activate the lift or trigger an automatic door; access is controlled in an efficient and easily managed way and our security programmed brains believe that all is good.
I pose a question. How many of these doors/lifts/turnstiles have a mechanical key override? The answer is many, not all, but many.
I would then need to pose another question. Are the mechanical keys secure? Are the keys stored in a secure place and are not lost? Also, are they secure from attack and duplication? Remembering that many keys can be visually read and even reproduced from a photograph. The answer is as soon as they are in a person’s hand that the keys can be compromised by copying, duplication or even 3D printing.
My observation is that at many sites, extremely effective and costly access control systems are installed. These systems are hugely effective in monitoring and controlling access to the building however many of these systems have a very basic weak point that allows the whole system to be compromised. The chink in the armour is,
They are fitted with a conventional mechanical cylinder. This cylinder has no audit trail, can be in many cases mechanically manipulated (picked). Added to which any access to a key by an unscrupulous person can result in it being read, impressioned (in the way of an impression into a soft material) or photographed and 3D printed. So now what? A solution is available. Install an electromechanical key system such as EKA CyberLock. EKA CyberLock makes a range of cylinders to suit most common locks in the Australian market. The Cylinders are opened with CyberKeys, both of which are managed using software in the same way as an access control system. The management software allows access to be granted when and where, or simply timed out or even revoked when required. CyberKeys are programmed through Communicators such as a smart app and Bluetooth and a 20-key vault cabinet. The entire system can be audited and to make it even simpler can potentially be integrated with your existing access control system.
EKA | CyberLock - Division of Davcor Group Pty Ltd. 1300 722 311 - WWW.EKACYBERLOCK.COM.AU
LEGAL
WORKPLACE SAFETY AND CONTRACT SECURITY PROVIDERS
BY DR TONY ZALEWSKI
Taking Reasonable Care An employer’s duty to take reasonable care to avoid a foreseeable risk of injury is wellknown. In determining the potential for liability, it is usually enough if the circumstances reveal injury to an employee was a possibility that would have occurred to a reasonable employer. This includes matters such as inattention or misjudgement in common work functions by an employee, hence the importance of appropriate induction, training, supervision and protocols. Reasonable care is not a guarantee of safety and some Australian cases have emphasised the need for employees to take personal responsibility. Australian Standard for Guard and In addition to any formal
security provider work closely
Patrol Services
released by the
agreement between the parties
to minimise security and safety
The Australian Standard AS4421:2011
Australian Bureau of
and express conditions regarding
risks. In addition to a formal risk
Guard and Patrol Security Services has
Statistics, over
safety, it is also implied in a
assessment and risk treatments,
been adopted by regulators and the
700,000 Australian employees
contract of employment that
employers can further minimise
security industry as an appropriate
suffer some sort of work-related
security providers take reasonable
risk by:
guide to minimum operating
injury or illness each year. Some
care for the safety of their
• introducing operational safety
standards for providers of security
work is inherently more hazardous
employees. There are many
strategies for staff carrying
services. The standard reinforces
than others, including the various
resources available to assist
out work without exposure
concepts of taking reasonable care
roles performed by operational
providers in minimising risks
to unnecessary risk, such as
including, amongst other things:
security staff across high-risk
associated with the safety of
protective ‘zones of control’
1. Unless declined by the client,
sectors and within public-
staff and others in and around a
facing environments.
workplace; this article will discuss
foreseeable, unusual or possibly
client’s premises be conducted
some of those resources and
unexpected risks that might arise
by a competent person who
methods for minimising risk.
in the workplace
highlights the various strengths
A
ccording to figures
It is not uncommon for security services to be provided to
• warning staff and others of
• instructing and further
government departments through
a protective risk review of the
and weaknesses of the system
a contract security firm; in fact
Responsibilities for Workplace
developing staff in the
and what has to be done to
it has become the norm in most
Safety
performance of work where
provide reasonable protection
government settings. The process
Government agencies that utilise
instructions might reasonably be
is usually formalised through a
contract security providers have
thought to minimise the risk of
contract for security services where,
a non-delegable duty of care to
amongst other things, safety of staff
all persons in and around the
Further to this shared responsibility,
communicated to security
and the protection of workplace
workplace. In most contracted
contract security providers also owe
officers at the time of despatch
assets is a key responsibility for the
security environments, the
a duty to take reasonable care for
or deployed to site (Section
contracted security provider.
government agency and its
their staff.
2.6.2).
10 // SECURITY SOLUTIONS
danger and injury
(Section 2.6.1). 2. Where site risks are identified, records shall be kept and
securitysolutionsmagazine.com
Resources that Assist to Enhance
Common Problems
4801:2001 OH&S Management
agreement between the parties
Safety
Problems arise for employers
Systems and AS4421:2011
(Section 2.7).
There is a plethora of
when they do not adopt
Guard and Patrol Security
information freely available to
appropriate practices, align with
Services, should be reviewed to
shall formulate assignment
assist employers in enhancing
standards and guidelines or do
assist employers to adopt and
instructions for the effective
workplace safety, including
not regularly review their safe
operationalise a system that is
security of the site, dealing
online advice by safe work
work system. Problems that are
evidence of a reasonable standard
with emergency procedures,
regulators. For example,
typical when there have been
of care.
lines of communication and
Safe Work Australia has a
incidents involving alleged safety
accountability. The assignment
number of resources on risk
breaches include:
should work with their clients
instructions should be agreed
minimisation in the workplace.
• an absence of or a deficient
to develop a system of work
between the parties (Section
The NSW WorkCover publications
safety policy, plan or
that aligns with industry best
2.8).
Occupational Health and Safety in
procedures
practice. Addressed correctly,
3. A clear written contract or
4. The company (security firm)
Security industry employers
Most providers of security services
Hospitality (2003) and the guide
• poor workplace supervision
such practices will meet the safety
align closely with the standard and
Violence in the Workplace (2002)
• no additional professional
needs of employers, employees
in many cases exceed the minimum
assist employers in understanding
development training to
and others in and around various
requirements by introducing
risk issues for particular sectors
progress the safety culture or
workplaces. It will also ensure a
additional services such as
or work functions. Other
competence of workers
more productive and profitable
regular meetings about operating
states and territories also
performance, debriefing after
have similar publications, with
incidents, system reviews to enhance
additional guidance through
the system of work and data analysis
Australian standards such
relating to operational performance.
as AS/NZS 4801:2001 OH&S
Although alignment with the standard
Management Systems.
• failure to adjust the system of
operation. n
work from other incidents or near misses • poor, deficient or dated risk assessments
For over 20 years Dr Tony Zalewski has provided expert security reports to courts in all Australian jurisdictions. He has four
Conclusion
degrees, including a law degree,
adopt various methodology and
Workplace safety programs need
from Australian universities and has
adopt the recommended practices
recommendations in relevant
to be carefully thought through.
worked on over 500 cases, including
as outlined within the standard. This
guides to minimise risk in the
They must be developed or further
some of Australia’s leading security-
approach minimises risk and provides
development of their formal
contextualised in consideration of
related civil actions. He also provides
some evidence that a reasonable
(documented) security/safety
the operational work environment.
advice about security across industry
approach to care has been taken by
systems minimise a broad range
the employer.
of operational risks.
is optional, it is common industry
Typically, employers who
practice for security providers to
securitysolutionsmagazine.com
Various standards and guidance materials, including AS/NZS
sectors and is a security adviser to governments locally and abroad.
SECURITY SOLUTIONS // 11
HUMAN RESOURCES
OVERTIME ALLOCATION IN THE AUSTRALIAN SECURITY INDUSTRY: UNITED VOICE VS WILSON BY GREG BYRNE
A
recent decision in the Federal Court
(ii) 114 hours within a roster cycle not exceeding three weeks;
involving Wilson
(iii) 152 hours within a roster cycle
Security and the
not exceeding four weeks; or
United Voice Union, a large Australian trade union with a
(iv) 304 hours within a roster cycle not exceeding eight weeks.
The Federal Court
However, when overtime is
The Federal Court deliberated on
worked within a week or roster
one single question – whether
cycle spanning more than one
overtime could be paid on hours
week, overtime can be moved to
worked before the limit on
different places within the period.
ordinary hours was reached. It was
This decision created far more
concluded that it could.
flexibility in the security industry in
membership in excess of 130,000
During the decade prior to 2018,
members, including Australian
Wilson ran a fixed monthly
security guards, has ramifications
rotating roster. During that period,
“Overtime hours are hours that
for owners, managers and
staff were rostered 152 hours (as
are worked in addition to ordinary
employees of security companies in
per the award – see (iii) above),
hours”, but “rostering arrangements
security industry were now able to
Australia. The decision has clarified
plus an additional 16 hours
are within the discretion of the
move overtime to hours that would
the issue of allocation of overtime
overtime. Prior to October 2016,
employer. Consistently with the
otherwise attract penalty rates. The
for guards on fixed rotating rosters.
these overtime hours were worked
existence of this discretion, the
decision effectively reduced labour
during the last two shifts of the
award does not contain any express
costs by eliminating penalties and
Background
month, at the regular overtime
restrictions on the exercise of that
reducing superannuation premiums.
In early 2018, the Federal Court of
rates (see above).
power”. And further that, it was at
Because the Full Federal Court’s
the discretion of the employer “to
observations were not just founded
Australia heard a matter between
On or around 31 October 2016,
The Federal Court found,
the allocation of overtime that had previously been the case. Employers in the Australian
the United Voice Union and
Wilson altered the arrangements so
decide whether overtime hours can
in the Security Award, the effect of
Wilson Security, one of Australia’s
paid overtime was no longer worked
be included in the roster at a point
the union’s appeal to the Full Court
largest security companies. The
on the last two days of the month,
before which all ordinary hours
is that the decision now affects
arrangements between Wilson
but instead on one of the Sundays of
have been worked.”
all employers and employees in
and its employees is covered by
the month.
It should be noted that this
Australia. This is, of course, provided
decision was made having regard
the Award or Agreement is similar to
a 100 percent penalty rate on
to the provisions of the Security
the Security Services Industry Award
Sundays, Sunday hours did not
Award and, as such, its meaning was
in so far as it relates to the definition
that overtime is to be paid at a rate
exceed the limit on ordinary hours
restricted only to the Australian
of ordinary hours.
of time and one-half for the first
imposed by the Award. Further, it
security industry.
two hours, and double time for
did not require employers to pay
every hour after that, and payable
a penalty on a penalty (that is,
Decision Appealed
as follows:
overtime plus the Sunday rate) –
The union appealed to the Full
How should the Australian Security Industry Move Forward?
(a) The ordinary hours of work are
this resulted in Wilson avoiding
Court of the Federal Court of
This decision will allow for some
38 hours per week or, where the
paying the overtime loading and,
Australia. The Full Court of the
employers to reduce labour costs
employer chooses to operate a
because superannuation, annual
Federal Court dismissed the appeal
through overtime allocation. However,
roster, an average of 38 hours per
leave and personal leave were
stating that overtime is time “over
all employers are strongly advised to
week to be worked on one of the
paid only against ordinary time,
ordinary hours, not necessarily after
seek independent legal advice on this
following bases at the discretion of
they minimised these entitlements
ordinary hours”, explaining that
issue prior to moving to attempt to
the employer:
as well.
where overtime is paid against a
adjust overtime hours in such a manner
single shift, it ought to be paid on
as to reduce costs in the way Wilson’s
the last hours worked.
did as outlined in this article. n
the Security Services Industry Award 2010. Clause 21.1 of the Award states
(i) 76 hours within a roster cycle not exceeding two weeks;
14 // SECURITY SOLUTIONS
As the Award provided for
Not surprisingly, United Voice Union appealed to the Federal Court.
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BUSINESS DEVELOPMENT
GETTING COMPARATIVE: GOING FOR YOUR COMPETITOR’S JUGULAR C
omparative marketing
BY STEPHEN JOHNSON
strategies, where you compare your product against competitors,
can be risky but also very powerful in the right circumstances. If you have a genuine and measurable advantage over your opposition, you might have a lot to gain by considering it. It is worth knowing when to use comparative marketing strategies
position. These are important or the
through. If you start blending other
Depending on what you sell,
and how to use them. First, be clear
comparison would not be fair.
campaign agendas you can blur and
sales presentations also allow your
weaken your competitive message.
customer to see a comparison for
about what it is. Making a claim in comparative when you take some
Choosing the Right Comparisons
Advertising
achieve this, it will make a much
specific aspect of your product or
Choose the point of difference you
Most comparative marketing is, in
bigger impact.
service and compare it against those
base your comparison on with care.
fact, comparative advertising. You
of your opposition.
The key is to choose a factor that is
can reach a large audience and make
Social Media
unlikely to change over the lifetime
a big impression by demonstrating
Twitter and Facebook can be powerful
Direct or Indirect
of your comparison. If your prices are
and proving the superiority of what
ways of achieving comparative
There are different ways you can
better than your competitor, keep in
you sell over your competitors.
marketing by recruiting your contacts
get comparative. If you name a
mind that unless you have significant
competitor, you are engaging in
cost advantages, your competitor
comparative marketing because
testimonials. You need to accept that
direct comparative marketing. If you
could change their pricing and
of the very same attributes
the medium can be hijacked, and you
do not name them explicitly, you are
render your campaign ineffective.
that make it so powerful; it is a
are still required to monitor content
broadcast medium, viewed by the
and treat your social media like any
isolation is not comparative. It is
being indirect. It is safer to not be
Another price-related factor to
themselves, directly. If you can
It is also the riskiest form of
to supply the comparisons and the
explicit about who your comparison
avoid is ‘value’. Claiming more value
masses. But if you are accurate
publishing. But you can outsource the
is against. You can do this by de-
than a competitor can be subjective.
in your claims and you compare
content and get greater credibility by
identifying a competitor and still use
Instead, choose something your
the same attribute in the same
getting customers making your claims
their information, but it can be more
competitor is unlikely to be able
context, getting comparative
on your behalf.
compelling to name a competitor.
to change. The quality of the build,
in mass communications is a
the strength of the product, the
powerful strategy.
Prepare to Defend
Apples and Apples
geographic reach of your service, the
Good comparative advertising
freedom to transact in so many ways,
Sales Presentations
if you decide to get comparative,
compares like for like. You can open
or some other factor that should see
Sales presentations are where you
especially in broadcast media, is
yourself up for challenges from
your advantage stay intact.
can make greater comparisons,
that you might need to defend your
and safer comparisons. You still
decision against competitors or
competitors or regulators if you do
Lastly, something to keep in mind
not compare the same attributes or
What to Show
need to toe the line on comparing
regulators. You might be right in your
compare in the same context.
In your comparative marketing,
accurately, but you can more freely
claims but the more effective your
keep your points on facts and
name names. Getting comparative
campaign, the more motivated your
shows a competitor screen being
comparisons. Do not show too much
in sales presentations also lets
competitor is to stop you or to at least
kicked in after three kicks. The
about your competitors and, as
you provide more detail and tailor
rattle the sabre. And regulators will
Crimsafe screen does not kick in.
unusual as it sounds, do not show
your comparison. If your customer
also require you to provide at least
The competitor’s door was installed
too much of your own product or
is already using a competitor, you
some degree of substance to your
by the competitor and the Crimsafe
service being used. The message
can tailor your comparison against
claims. You will need to have these
door was installed later in the same
in your comparison needs to get
that competitor.
at hand. n
A current TV ad for Crimsafe
20 // SECURITY SOLUTIONS
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EVENTS
PNG Security Congress
• large enterprise systems
robotics and vehicles (UGVs),
2–4 March 2020
• mechanical locking integration
and the various software and
Port Moresby, Papua New Guinea
with electronic security solutions
applications that support them
intelligent living and work spaces. Our 2020 event will feature a Smart Zone designed as a thriving
Now is the time to plan to attend a
• emerging technologies.
world-class security and technology
Visit pngsecuritycongress.com/
has moved to the ISC West show
which presents new technologies
conference and exhibition – PNG
register to register or for more
floor! As the digital and physical
and solutions to help you create
Security Congress.
information. n
worlds collide, it is increasingly
smarter, greener buildings. The new
important for industry
zone offers visitors a dedicated
Security industry specialists and
• Connected Security Expo (CSE)
hub of technological innovation
professionals will converge on Port
ISC West
professionals to protect their
environment to look for integrated
Moresby, PNG, in March 2020 for this
18–20 March 2020
organisations and clients from
and cloud-based solutions to
premier security industry event, with
Sands Expo Convention Center,
both physical and cyber threats.
improve operations and deliver
a security conference and exhibition,
Las Vegas
CSE provides holistic solutions for
business value.
real-world challenges presented and
ISC West is the largest security
today’s connected organisations.
a glimpse into the future of global
industry trade show in the US. At
Working with SIA, ISC West also
IoT technologies will be more
security integration and trends.
ISC West, you will have the chance
features world-class education
pervasive in smart commercial
to network with over 30,000
to learn about every facet of the
buildings than anywhere else over
electronic security and safety
security professionals through
security industry.
the next three years. This zone
solutions for aviation, banking,
new products and technologies
infrastructure, industrial sites, mines,
encompassing everything from
commercial buildings, residential
access control to unmanned
towers, building and development;
vehicles from over 1,000 exhibitors
Total Facilities
and data to better understand and
the best of the best in a world-
and brands.
21–23 April 2020
manage their building performance.
The Congress will feature
class offering: • intelligent CCTV, access control and alarms systems
In 2020, ISC West will
Visit www.iscwest.com for more information. n
According to industry research,
is designed to deliver to visitors industry-class solutions and strategic advice on how to use technology
Melbourne Convention and
offer attendees a host of
Exhibition Centre, Melbourne
attractions, including:
Total Facilities is Australia’s most
• new products and
Visit www.totalfacilities.com.au for more information. n
important facility management
CivSec 2020
technologies, encompassing
event. Explore an Environments
1-3 September 2020
• intelligent traffic solutions
everything from access control
of Excellence and discover the
Brisbane Convention and Exhibition
• asset management systems
to unmanned vehicles
latest and smartest ways our
Centre
built environment can help
Built around major conferences of
event within ISC West focusing
us realise our full potential in
Australia’s key law enforcement
on unmanned aerial vehicles
Australia’s leading showcase of
and policing organisations, the
(UAVs), unmanned ground
high-performing facilities, and
CivSec 2020 International Civil
• advanced video surveillance solutions
• drone capability • software cyber management solutions • innovative video intercoms
24 // SECURITY SOLUTIONS
• Unmanned Security Expo is an
securitysolutionsmagazine.com
Security Congress and Exposition is
IFSEC International
you can adapt to the changing
most innovative solutions to
your gateway event to the growing
19–21 May 2020
tides of tomorrow’s security
the Australian market. For over
Indo-Asia-Pacific civil national
ExCel, London, UK
challenges and equip yourself
three decades, it has been the
security environment. CivSec 2020
Beyond an internationally
with the tools you need to move
largest and most established
will include an industry exhibition,
esteemed product showcase,
forward with certainty.
commercial event for the
supporting a program including:
IFSEC International is Europe’s
• Australia New Zealand Policing
• Network with the global security
security industry in Australia,
centralised gateway to the critical
industry whilst sophisticated
bringing together the entire
Advisory Agency (ANZPAA)
security conversation. Amidst
partnerships and inspiring
supply chain of manufacturers,
PC20 Police Commissioners
mutating threats, the integrated
collaborations kickstart under
Conference
path to achieving global safety
the same roof.
• National Security Science and Technology Centre (Defence Science and Technology) • Corrective Services Emerging Technologies Project Group • Custodial Corrections Working Group • Electronic Monitoring
starts with IFSEC.
Visit www.ifsec.events/
• Access inspiring high-level
international/ for more
panel debates from government
information. n
and industry influencers, conversation between installer,
Security Exhibition & Conference 2020
integrator, end-user and vendor.
22–24 July 2020
and join the collaborative
• Discover the high-quality
Melbourne Convention and
solutions you need whilst
Exhibition Centre, Melbourne
raising your anxieties with the
In 2020, the Security Exhibition
Unmanned Systems
experts behind every innovation
& Conference is returning
CivSec 2020 is a premium
you hope to procure.
to Melbourne.
Conference • Australian Association for
international event with exceptional
• Draw impartial verdicts for
The Security Exhibition &
distributors, security professionals and end-users to connect and create unparalleled business opportunities. The entire team is looking forward to once again reuniting more than 4,500 security professionals with over 150 leading suppliers. The 2020 show is set to see some interesting new innovations as well as a host of new attractions. Make sure you put the dates in your diary. We look forward to
opportunities to reach key driver
security solutions against
Conference is the industry’s
seeing you again in Melbourne in
organisations in this evolving, tech-
rigorous, real-life testing zones,
annual opportunity to reunite for
2020 for the Security Exhibition &
savvy regional marketplace.
including attack scenarios
three days of quality networking
ASIAL Conference!
and surveillance.
and unrivalled education
Visit www.civsec.com.au for more information. n
securitysolutionsmagazine.com
• Research the inspiring ways
alongside a showcase of the
Visit securityexpo.com.au for more information. n
SECURITY SOLUTIONS // 25
OPERATIONS
DUTY EQUIPMENT: PROPER SELECTION, CARRIAGE AND MAINTENANCE BY RICHARD KAY
The equipment carriage system plays an important role in day-to-day duty operations. For most gear, officers will carry it far more than they will use it. However, understanding the basics of gear selection and setup can save a lot of time, frustration and money in the long run, as well as making officers safer in day-to-day operations. Many officers are never trained how to properly setup duty equipment. Often, they simply copy their instructor, or position gear where the instructor tells them to, regardless of whether it actually suits them or not. Utilising duty equipment properly and professionally involves three key stages – selection, carriage and maintenance. All three should be addressed sequentially and in conjunction with training in the proper use of the items.
Selection and Carriage Key equipment for public safety personnel are notepad and pen, first aid kit, flashlight and communications. Force response options (baton, handcuffs, spray, firearm and so on) are specific to the operational role, and require equal attention for proper carriage, use and maintenance. When choosing equipment, there are a few basic considerations: 1. Own your gear It is generally better to own duty gear rather than use company issue, where possible, for safety and practicality. When you purchase gear, you choose gear suitable for your needs, and then you control the ongoing maintenance of the gear as you are the only one who uses it. If using company gear, ensure it is checked thoroughly before using it.
34 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
Consider quality gear over
Officers should also be
type of policy requirement
of systems to suit operational
cheaper alternatives. After all,
however, rather than just
requirements, as well as the
familiar with manufacturer
someone’s safety and wellbeing
personal opinion. If you have
operational environment you
information, including gear
may depend on the equipment,
an issue with the policy in this
will be working in – standing,
limitations or restrictions, prior
and it could be yours. Quality
regards, discuss it with your
seated, vehicle, confined space,
to purchasing or using any item.
gear may cost more initially,
team. Make sure you research
land based or maritime, inside
Incorrect use may render the
but with proper care and
your ideas before you suggest
or outside, static or mobile
officer liable for any injury or
maintenance, it will generally
plausible alternatives.
and so on. Do not be afraid to
damage caused during use, or
• Accessibility: Being able
experiment with new options
may void the warranty in the
alternatives and be more
to get to gear and present
and positions, but always test
event the gear is damaged.
reliable during use if needed.
it from your duty rig to
new options off duty first before
Keep receipts for financial year
deploy it operationally is a
employing on duty.
tax returns.
critical factor as, once again,
last far longer than cheaper
Train With Gear Use duty gear in operational
someone’s life may depend on
Check Before Use
configuration and wear your
2. Only carry what is needed
this skill. Your highest force
You should check your gear
operational uniform in training,
for duty
option (generally the firearm)
before the start of each shift to
as this not only allows you to ‘test’
It can be common, especially
should get the best position
ensure it is properly functioning.
the practicality of your uniform
for new personnel, to load up
on your equipment setup.
Just because it was working
and gear, but also the placement,
with every piece of gear they
Often, officers make comfort
yesterday does not mean it will
accessibility and functionality of
can think of. However, it all
a priority, based on the fact
be in the same condition today.
gear as you wear and use it on
amounts to weight that has to be
that they never use their force
Batteries go flat, fittings work
the job.
carried for the duration of the
response options. However,
loose and items can be misplaced
shift, and extra weight means
if a situation presents that
or even left behind if not checked
what works and what does not,
greater fatigue, which in turn
requires the gear to be used,
routinely. With practice, an
and that includes gear quality
means reduced alertness. Many
accessing it quickly and
equipment check can be done
and placement, as well as the
companies provide reduced
bringing it to bear efficiently
efficiently in minimum time, but
practicality and functionality of
weight or ‘air-weight’ technology
may be the difference between
done properly, can save much
clothing. It is far better to expose
to reduce the weight impact on
safety and harm.
time and hassle, and possibly
limitations of gear and clothing in
reduce incident trauma.
the relative safety of training than
operational personnel. Equipment needs may change
• Comfort: You carry your rig every day, so consider weight
It is a good idea to possess a
Training is the time to assess
during an actual confrontation
depending on the operational
distribution around your
quality gear bag, where all duty
when failure of equipment could
role or circumstance, but you
body. The highest force option
items can be kept secure ready
hinder safety.
should assess the equipment
gets priority, and everything
for transport to work, and for
requirements prior to going
else gets distributed according
secure storage when at home off
on duty and only carry what
to personal choice. There are
duty. Store items in the bag the
Inspection and Maintenance
is necessary. Not only does
no hard and fast rules for
same way every time, so you have
It is essential that equipment
this reduce weight, but it also
this. The only exception is at
a mental check that everything is
functions correctly at all times.
reduces the incidence of lost or
the rear of your belt. Do not
present and in order. Have back-
The best way to ensure reliable
damaged equipment.
place any gear in the small of
up items in the bag also, such as
performance is through regular
the back, as this risks damage
spare batteries, pens, handcuff
inspection and maintenance.
3. Construct a duty rig properly
to the lumbar spine region in
keys and so on.
Inspection should be conducted
Proper operational use of
the event of a fall or sudden
equipment starts with carriage.
pressure to this region, not to
Use Gear Properly
start of each shift. Cleaning is
Gear should always be placed on
mention being uncomfortable
This one may seem like a
easily mastered and if done
the rig ready to deploy. The less
when sitting. To prevent this
no-brainer, but often officers
correctly and at the appropriate
an officer has to focus on his gear,
from happening, it can be
use gear incorrectly or
time, does not take too long.
the more he can focus on the
a good idea to place a soft
inappropriately, which may cause
Servicing should be left to
subject and situation. There are
portable first aid pouch in this
safety issues at the time of use,
qualified armourers, for
three considerations with regards
space on your belt. This not
or liability issues after the fact.
extensive stripping or severe
to setting up a duty rig:
only provides a cushion for
Gear should only be used within
cleaning of equipment.
• Policy: If your agency dictates
this region, but prevents other
industry and agency guidelines
1. Batons
items shifting into this space.
and, where required, officers
Inspection: batons should be
the position of gear on your
by the user prior to use at the
person, then you should follow
Consider alternative carriage
should engage in proper training
free from rust or corrosion and
those guidelines. There should
systems, such as concealed or
and re-training to ensure safe and
have no sharp edges on the cap
be plausible logic behind this
tactical, a vest, or combination
competent use.
or tip. Check for smooth opening/
securitysolutionsmagazine.com
SECURITY SOLUTIONS // 35
BUSINESS
42 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
SECURITY, INVESTIGATION, SURVEILLANCE BUSINESSES TO REPORT CONTRACTOR PAYMENTS UNDER THE TAXABLE PAYMENTS REPORTING SYSTEM The Australian Taxation Office’s (ATO) tips to help security, investigation and surveillance businesses report their contractor payments From 1 July 2019, the Taxable
to protect the majority of people
good records makes it easy
keep records of contractor
Payments Reporting System (TPRS)
who do the right thing. The Black
and quick to complete the
payments, and what details
started for businesses providing
Economy Taskforce estimates
TPAR every year.”
you need to report. “You’ll also
security, investigation or
that the black economy is costing
surveillance services. Businesses
the community as much as $50
check if it’s TPAR-ready. Talk
sample TPAR, a worksheet
that provide these services will
billion, which is approximately
to your software provider if
to record payments, case
need to complete a Taxable
three percent of Gross Domestic
you are unsure. If you don’t
studies, fact sheets, videos,
payments annual report (TPAR)
Product (GDP). In 2015–16, the
have TPAR-ready business
and information in other
if they a) have an ABN and b)
TPRS helped to protect $2.7
software, visit ato.gov.au/TPAR
pay contractors to provide these
billion from being lost to the
for a simple worksheet that
services on the business’s behalf.
black economy in the building
can help you to record the
need to complete a TPAR or if
This new contractor reporting
and construction industry alone,
information.”
you have questions, follow our
obligation is not part of any
which shows how effective
other regulatory review of the
the TPRS is in improving tax
range of services, not just
TPAR or talk to your registered
security industry.
compliance in an industry.
security, investigation or
tax professional.”
These businesses need
ATO Assistant Commissioner
2. “If you use business software,
3. “If your business provides a
find helpful resources like a
languages.” 5. “If you’re not sure whether you
three-step guide at ato.gov.au/
surveillance services – known
to report the total payments
Peter Holt has five handy tips
as ‘mixed services’ – you may
– including cash payments –
for security, investigation and
need to report if payments
Key Facts about the TPRS and TPAR
they make to each contractor
surveillance businesses to help
you received for these services
• The Taxable Payments
for security, investigation or
make completing the TPAR quick,
make up 10 percent or more
Reporting System (TPRS)
surveillance services provided
easy and secure.
of your total GST turnover,
now applies to businesses
on their behalf in the 2019–20
1. “Make sure you’re keeping
even if your business isn’t
providing security,
registered for GST.”
investigation and surveillance
financial year by 28 August 2020. The TPRS is a black economy
the right records for each contractor – their name,
4. “Visit ato.gov.au/TPAR – it has
services that a) have an
measure – designed to detect
address, ABN, and the total
comprehensive information
Australian business number
contractors who do not report or
amount you paid them,
to help you work out if
(ABN) and b) make payments
under-report their income, and
including any GST. Keeping
you need to report, how to
to contractors for security,
securitysolutionsmagazine.com
SECURITY SOLUTIONS // 43
LEGAL
MANAGING COMPANY ACQUISITIONS
54 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
What happens when a small to
legal entity. This means that it
that has traditionally provided
can enter into contracts and do
guarding, patrol and monitoring
all other things at law that any
services, merges with another
private individual is capable of
company that also provides
doing. However, unlike people,
installation services for security
a company can change both its
equipment as an example?
identity and appearance with the
Typically, as part of the merger,
stroke of a pen. So how does the
both organisation will either come
law keep tabs on this?
together under a new company
The way that the law requires
name or perhaps keep one of the
a company to identify and
previous names. However, both
distinguish itself is not via its
organisations have a significant
name, but via its Australian
portfolio of existing contracts
Company Number (ACN).
with clients with whom they
Under the Corporations Act,
have been working for years,
a company must ensure that
all signed under the previous
its ACN appears on all of its
company names.
“public documents” and “eligible
Do they need to re-draft
securitysolutionsmagazine.com
A company is a separate
medium-sized security company
negotiable instruments”. These
all of their old contracts for
include all documents lodged
both companies and have their
with the Australian Securities
clients re-sign new contracts,
and Investments Commission,
or can they simply keep the old
invoices, receipts, orders for goods
contracts in place until they are up
and services, letterheads, official
for renewal?
company notices, cheques and
SECURITY SOLUTIONS // 55
LOSS PREVENTION
70 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
HOW A SAFE, EFFECTIVE EMPLOYEE TERMINATION PROCESS CAN PREVENT A STORE TRAGEDY BY GARETT SEIVOLD
Employees with a history of violence or threats represent a higher risk, and the employee termination process for those individuals should follow the strictest security measures.
The horrific event that unfolded in
consultant and regular expert
supervisor during a termination
history to look for signs that
February at a manufacturing plant
witness in workplace violence
and speaks with the employee
special security measures might
in Aurora, IL – when a long-time
cases, said he still sees employers
about any unresolved issues,
be necessary.
employee, in the midst of being
mishandle these employee
such as benefits, pay and so on.
• Employees with a history of
fired, pulled out a gun and killed
termination process events.
The employee is told to address
violence or threats represent a
three people and wounded several
“Helping workers preserve their
any further questions to HR in
higher risk, and the employee
more before his rampage ended –
dignity is important, so they still
an effort to take the supervisor
termination process for those
is a risk every employer faces.
have something left to lose,”
out of the communication link,
individuals should follow the
A job termination is an
he said. Sem said it is when a
according to an HR specialist
especially delicate task – one that
worker feels he or she has lost
with the USPS. “It is critical that
should follow a specific security
everything that a violent incident
a relationship that is likely bad
he or she has a history of
game plan every time it happens.
is most likely.
already not be allowed to get
filing grievances or lawsuits,
worse through additional contact
retailers should also be on high
According to a national
The United States Postal
strictest security measures. • If the employee’s record shows
survey of company security
Service (USPS) has certainly had
between the parties during the
alert, as studies show that such
executives, 26 percent perceive
its share of high-profile problems
employee termination process,”
individuals pose a greater risk
the act of firing employees as
with disgruntled ex-workers
noted Sem.
“significantly contributing”
(giving birth to the common slang
to the risk of violence in the
expression ‘going postal’), but
workplace. Not surprisingly,
USPS has worked hard to address
the issue is seen as particularly
of future violence. • Although prior violent acts are the most accurate predictor
the risk, implementing a soft exit
Risk Assessments for the Employee Termination Process
problematic by security leaders at
program to provide managers
Prior to delivering bad news to
have expressed unfounded
large organisations.
with a support system when
an employee, retailers need to
or delusional claims that co-
Although the danger is
they have to fire an employee.
spend sufficient time reviewing
workers are “out to get them”
rather obvious, Richard Sem, a
An HR representative joins the
the individual’s employment
should be considered high risk
securitysolutionsmagazine.com
of future violent behaviour, non-violent employees who
SECURITY SOLUTIONS // 71
PRODUCT SHOWCASES
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76 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
F O L L O W U S O N I N S TA G R A M For the latest news, products and events in the security industry
instagram.com/securitysolutionsmag
THE VIKTOS 3L TEAM HARD SHELL JACKET BLACK NIGHTFALL
A good jacket can be a life saver
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SECURITY SOLUTIONS // 77