A U S T R A L A S I A’ S L E A DI N G S E C UR I T Y R E S OUR C E F O R BU S I N E S S A N D G O V E R N ME N T
OCT 2018 ISSUE 114
HOW TO CREATE
A CYBER SAFE
SURVEILLANCE SYSTEM
PA S 6 8 & I WA T E S T E D G U A R A N T E E D
W W W. E
25 YEARS OF BUILDING SMART AND SECURE OUTDOORS E zi Security Systems designs, manufactures and installs a premium range of perimeter security solutions for both vehicle and pedestrian access control, with specialised expertise in Hostile Vehicle Mitigation and protection of Crowded Spaces. With core competence established over 25 years, Ezi Security Systems provides innovations of our own invention, and via alliances with undisputed world leaders in our field, deliver sophisticated solutions at the leading edge of global technology. Over the past 5 years the world has changed dramatically. In collaboration with our strategic business partners, Ezi has responded with focus, mitigating hostile vehicle threats with our Crowded Spaces range of products. Ezi offers permanent solutions for risk categories from low to extreme, as well as rapid deployment products for crowded spaces and public events, such as the Impakt and Rapid Defender products.
Z I S E C U R I T Y. C O M . A U
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1300 558 304 11 Cooper Street Smithfield, NSW, Australia 2164 sales@ezisecurity.com
ISSUE 113
FEATURES
40
CONTENTS
78
50
24 36
28
COVER STORY
In this issues cover story, we look at this topical question which runs deeper than simply questioning the cyber safety of the cameras themselves. Can a camera be used to spy on the very people it purports to protect? Can it be responsible for transmitting data to external parties such as a foreign government? In the modern world of IoT, where data is constantly being transmitted between IP-enabled devices, what can you do to protect your security systems?
62
24 RECOGNISING BRAVERY AND COMMITMENT
This year’s Australian Security Medals saw some of the most deserving and distinguished members of the security community recognised for outstanding acts of bravery and commitment to the security profession. Learn more about their amazing stories and become inspired to nominate a colleague for 2019.
44 UNDERSTANDING CRIME PREVENTION THROUGH ENVIRONMENTAL DESIGN
The manipulation of the built environment to reduce the opportunity for crime, disorder and the fear of crime is referred to as crime prevention through environmental design (CPTED), but does it really work?
48 THE WORLD'S MOST PROTECTED ARTEFACTS What does it take to protect some of the most prized and precious artefacts in the world?
64 REVERSING THE EFFECTS OF TERRORISM
When serving terrorism has become an ‘All In The Family’ affair, how can we recover children and spouses lost to the thrall of ISIS?
REGULARS 06 LETTER FROM THE EDITOR 08 LEADERSHIP
Are you asking the right questions as a leader?
10 CYBER SECURITY
Why traditional back-ups have become old-school?
12 MARKET ANALYSIS
We present a snap shot of the CCTV market in Australia and New Zealand.
14 HUMAN RESOURCES
Greg Byrne examines how we can better manage aging workers in the Australian security industry.
16 RISK MANAGEMENT
What is a Socio-Technical System and why is it important for risk management?
20 LEGAL
What is a Socio-Technical System and why is it important for risk management?
22 THINKING ABOUT SECURITY
Will security as we know it still exist a decade from now?
32 OPERATIONS
Richard Kay examines the normal responses that can occur to abnormal situations in order to help security staff better prepare for stressful situations.
36 BUSINESS
We look at ten useful Linkedin Tips you won’t find in the help pages?
52 AVIATION SECURITY
Is it time for another review of the aviation security sector?
56 ACCESS CONTROL
What role will Access Control play in Smart Building?
60 PROFESSIONAL DEVELOPMENT
We present the second of a two part special on behavioural interviewing.
72 ESSENTIAL SAFETY TOOLS 76 PRODUCT SHOWCASES 80 SPOTLIGHT 82 SHOP TALK
Company announcements from within the industry.
24 EVENTS CALENDAR
A look at upcoming industry events.
4 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
FROM THE EDITOR FROM THE EDITOR www.securitysolutionsmagazine.com
EDITORIAL www.securitysolutionsmagazine.com
EDITOR John Bigelow EMAIL john@interactivemediasolutions.com.au EDITORIAL SUBEDITORS Sist, Ged McMahon EDITOR JohnHelen Bigelow EMAIL john@interactivemediasolutions.com.au SUBEDITORS Helen CONTRIBUTORS Sist, Ged McMahon
Jane Anderson, Christopher Bergey, Jacque Brittain, Jason Brown, Greg Byrne, Ryan Burnyeat, Garner CONTRIBUTORS Clancy, Jim Dearing, Kevin Foster, LukeKevin Frost,Foster, Alex Garry Barnes, Jason Brown, Greg Byrne, Ganin, Tony Elly Johnson, Richard Scott Kay, Richard Kay,Jacques, Steve Lawson, Justin Lawrence, Justin Lawrence, Steve Lawson, Leanne Monchuk, O’Driscoll, Rita Parker, Don Williams, Lamie Saif, Tim Rippon, Adrian Anne Speckhard, Anne Speckard, AlexShajkovci, Sidernko, Ardian Shajkovci, Ami Don Williams Toben, Simeon Votier
ADVERTISING ADVERTISING
Keith KeithRozairo Rozairo PHONE PHONE 1300 1300300 300 552 552 EMAIL EMAIL keith@interactivemediasolutions.com.au keith@interactivemediasolutions.com.au
T D
he recent media attention around
vendors and end-users with regard to modern
the security of CCTV cameras has,
security systems and software and examine
if nothing simply reminded oes Australiaelse, really take security us that cybersecurity has claims well and seriously? Yes, Government
what can be help minimise potential Australian’s do done have atovery relaxed attitude Obviously, nothing foolproof todangers. security because they believe,isrightly or or
truly grown beyond the domain of IT networks. to, and some of the corporate This is not news. It demonstrate has been a constant sector a passingsource
impervious towill a cybersecurity Just wrongly, that “it never happenbreach. here”. This financialwe institutions, whoremains collectively is ask a sentiment can only hope true.
of discussion within the security interest from time-to-time, but whatindustry of the for some years If it has IPstreet? address, average man now. and woman onan the Dothen we it
probably cybersecurity However, as spend the oldmore axiommoney states,on one should than any other always expect thecommercial best but planmarket for thesegment. worst and
is vulnerable. So, whyseriously the sudden honestly take security or doattention? we, as a
And yet, they still occasionally fall victim to prepare to be surprised.
What has Put simply, the mainstream nation, justchanged? pay lip service to the idea
cybersecurity simple reality is, as Of course, oneattacks. should The not have to rely upon
media has found a new angle it can use to of security?
technology evolves in response customer some form of devastating incident totooccur in
create sensationalism thusbe sell papersthat or As we enter 2018, weand should thankful
demands forpeople more to and more complex features order to force take security seriously.
commercial spacesuffered on newsaprograms, or simply Australia has never major terrorist
and is functions, each new a product’s There a great deal that theversion securityof industry
incident likes of 9/11, the Boston bombings, bolster the their viewer numbers and ratings.
can do to educate business community about firmware and/orthe software introduces the risk
the bombings of July 2005 in–London the Yes, I sound like 7, a sceptic that is or because
the of taking security seriously. ofbenefits a potential vulnerability. Just lookInatpast some
terrorist of October 2002 I am andattacks for good reason. 12, That said,inI Bali. will save
issues Security Solutions Rod of the world’s leadingEditor-At-Large computer operating
PHONE 1300 1300300 300 552 552 PHONE EMAIL admin@interactivemediasolutions.com.au admin@interactivemediasolutions.com.au EMAIL
However, as a result, Australian journalism community you the rant about the investigative
Cowan has written about howwe security can act as systems. This is the price pay for continued
has complacent with regard thatbecome fails atsomewhat even the most basic levels to
a differentiator for business and give companies evolution, whether it be in computers, cars,
ACCOUNTS ACCOUNTS
to security. I often hear many of ourtoreaders who produce any empirical evidence support its are security managers within large corporations claims. The ship has sailed and, quite frankly,
a competitive edge. building automation or security. That said,
PUBLISHER PUBLISHER
comment onthat the poor differences between attitudes it appears standards in journalism to security in Australia and America, where they have become the accepted norm these days.
If weare have learned anything from tragic there strategies that end-users and events that have occurred globally in minimise recent manufacturers can adopt to help the years, it must thethat world changed – threats andbe wethat hope wehas have provided
often to travel and work. According to many Whathave is worthy of discussion is how end-users security managers, Americans understand thatraft can better understand how to mitigate the
permanently – andinsights. we cannot keep pretending some valuable that itPlease has not. 9/11 was not an isolated incident take a read through this issue’s cover
terrorism is a clearrisks and present and a of of cybersecurity arising danger from the use fact of daily life and thus, they treat security IP-based digital security systems.
and if groups like ISIS have such story and, as always, we their valueway, your feedback. attacks will become much more frequent. There Head over to Twitter and share your thoughts
attitude that makes us much more vulnerable
community that will enable Australian’s to be
to attack.
safe and secure. And the work must begin with
DESIGN DESIGNAND ANDPRODUCTION PRODUCTION
JonathanRudolph Rudolph Jonathan PHONE 1300 1300300 300 552 552 PHONE EMAIL graphics@interactivemediasolutions.com.au graphics@interactivemediasolutions.com.au EMAIL
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and security workers with the due respect. In In this issue’s cover story, we look at contrast, they believe that Australian’s have a some of the challenges facing manufacturers, very blasé attitude towards security and it is this
is a great deal more work to be done to ensure on the issues around cybersecurity with that we create the kind of effective security @SSM_Media. n culture within organisations and the broader
In my opinion, having recently travelled
security professionals. Let’s make 2018 the year
through Egypt and Jordan, they are correct.
that Australia begins to take security seriously. n
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// SECURITY SECURITY SOLUTIONS SOLUTIONS 46 //
John Bigelow John Bigelow Editor Editor
securitysolutionsmagazine.com securitysolutionsmagazine.com
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LEADERSHIP
THE ART OF ASKING THE RIGHT QUESTIONS BY BOB ANSETT
sking employees the
perspective on the issue that you
effective when seeking information
simply respond and react; they
right questions is
are seeking information about.
from customers or clients.
are expected to take initiative and
indeed an art and
Clever questioning enables you to
requires special skills
connect with your customers and
should be designed to learn the
because not only do you need to
employees in a meaningful way.
other person’s way of thinking and
historic role of the manager, who
consider the content of the
Thoughtful questions can take
gather information – yet we so
traditionally relied on getting
question but how best to get the
the sting out of feedback or can
often fall into the habit of asking
results through the delegation of
most frank and honest response.
even be used to plant your own
leading questions to influence
tasks to his or her subordinates,
This usually requires some
ideas in the mind of customers
others towards our way of thinking.
and empirical evidence has
awareness of the personality and
and employees.
Sometimes this can be a useful tool
revealed that this common lack
in broadening a person’s outlook on
of leadership can greatly impact
A
general attitude of the person you
About 50 per cent of good
Remember, meaningful questions
generate action. This is a far cry from the
are seeking information from, as
communication comprises good
a particular issue, but as a general
on morale, productivity and
this will help shape the tone of the
listening; notice what they say
rule, it should be used sparingly.
employee motivation.
question and even the time and
as well as how they say it, as well
place for asking the question.
as what they value and what is
overlooked in assessing leadership
applying emotional intelligence and
The most effective questions
Questioning skills are often
Good leaders are skilled at
important to them. Listening
qualities but this is a mistake,
use it to gets the best results from
are open-ended and not leading,
requires your silence while the
as good leaders intuitively ask
their teams. The ability to frame
however, it is a common human trait
question is being answered, as well
searching questions, which
questions derived from observing
to ask leading questions in order
as offering them sufficient time to
open the door to knowledge
emotions and behaviour is a very
to influence others to subscribe
properly answer the question.
and understanding.
powerful tool.
to our way of thinking. This is
I found the best way of obtaining
Business owners today are
The art of asking the right
an ineffective way of obtaining
information from my staff on a whole
looking for leadership qualities in the
questions has never been more
information and it will often turn
range of issues was to question
candidates who apply for managerial
topical than it is today. In order to
the respondent off the question.
them on their turf rather than in my
positions in their organisations. It
maximise your knowledge about
Meaningful questions are designed
office, which tended to make things
is no longer sufficient to employ
your customers, competitors
to learn from the other person,
more formal. Responses to questions
the archetypical manager of years
and organisational culture, you
rather than influence.
by an employee seemed far more
gone who essentially gets things
must always be seeking accurate,
intuitive and relaxed when they
done by delegating to his or her
reliable and timely input from your
should you start your question by
were in a familiar and comfortable
subordinates. The expectation today
employees, and this can be achieved
revealing your opinion or personal
environment. This same principle is
is that managers can do more than
by asking the right questions. n
Under no circumstances
8 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
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T: 1800 675 411 www.dormakaba.com.au
More than just a lock
CYBER SECURITY
WHY TRADITIONAL BACKUP IS OLD SCHOOL! BY TIM RIPPON
I
n today’s online
solution, ask yourself the following:
world, with
1. What options are available
cyberattacks
when a backup drive
In simple terms, the RPO is
becoming
becomes corrupted?
how much data you are willing to
available that you can easily
lose, whilst the RTO is how much
rollback to so that you can
downtime you can withstand.
recover prior to the data being
increasingly commonplace,
2. When did a test to restore
securing corporate data is very
information from one of the
important for every business.
backup media last occur?
6. Have automated snapshots
corrupted or lost.
data, others do not and that is even
business if critical data cannot
Consider Following these Steps
more of a problem. Having an
be restored?
By following the steps below you
machine (VM). This effectively
4. How long will it take to restore
may well improve the current
reduces your RTO significantly.
significantly reduce the impact of
data and be made available to
backup approach and be able
Combined with snapshots
cyberattacks or natural disasters
the business?
to reduce both the RPO and
mentioned above, this enables
RTO significantly:
rapid rollback to a restoration
1. If you have not already done
point prior to data corruption/
Whilst most businesses backup
effective data backup program can
and enhance the technology resilience in your business. Traditionally, data backup
3. What will be the impact to the
5. How much data could be lost and what is the impact on the reputation of our operations?
so, move to a fully automated
7. Have the ability to recover your environment onto a virtual
loss occurring.
has an integrity focus in the
Having data backed up is great;
backup process. This removes
confidentiality, integrity and
however, it is only the first step to a
any dependence on human
Where to from here?
availability (CIA) triad.
successful recovery. If this is critical
interaction to backup data sets.
A conversation with your
Those who only do regular
business data, then you really need
2. Ensure you regularly test a
infrastructure staff or local IT
backups are living with a false
to recover and be up and running
recovery of your current backup
technical contact can help identify
sense of security as the information
very quickly, preferably in minutes,
media: this is key to ensuring
areas for improvement to ensure
may not be able to be restored
not hours or even days.
the integrity of the data you
your business can get back and
plan to recover from should a
operational post-crisis, in the
major disaster occur.
shortest possible time. Additionally,
and if restored this may not occur in a timely manner, resulting in significant reputational fall-out. Some amazing and affordable
Introducing Recovery Time Objective and Recovery Point Objective
3. Do not just keep your latest
there are some great solutions on
copy of backup media. Should
the market that ease the burden of
technologies exist to mature our
The last two questions above open
that become corrupted too, then
restoring data when needed most.
approach to backup way beyond
up a very worthwhile discussion
you have nothing to restore!
Remember to promptly get things
the well proven grandfather-father-
about two key availability topics:
4. Investigate secure cloud-based
in place, so that your business can
son backup routine.
1. Recovery Point Objective (RPO):
backup services, being mindful
be back up and running! n
the point to which information
of any security requirements.
the maturity bar by moving from a
used by an activity must be
This is particularly useful if
Tim Rippon is the founder
backup-only mindset to including
restored to enable the activity
a site-wide loss occurs (for
and director of elasticus, advising
a business continuity concept to
to operate on resumption (aka
example, fire, flood or major
Australian-based executives on
improve availability. Returning the
maximum data loss).
natural disaster), providing the
how to best manage cybersecurity,
opportunity to recover critical
disaster recovery and business
information at an alternate site.
continuity before a major disaster
This article aims to help raise
system to an operational state in a
2. Recovery Time Objective (RTO):
timely manner is equally important,
the period of time following an
as is having the right data to
incident within which a) product
recover. This approach introduces
or service must be resumed, or
backup intervals. If the current
Master of Information Security (ISO
the availability focus, along with
b) activity must be resumed, or
backup of data occurs once per
27001), certified Master of Business
the integrity focus, in the CIA triad.
c) resources must be recovered.
day, then consider reducing it to
Continuity (ISO 22301) and Lead
every few hours. This effectively
Cyber Security Manager (ISO 27032)
5. Where possible, reduce the
or crisis occurs. He holds a certified
Consider the Following
This can be best summarised in the
reduces your RPO from 24 hours
from PECB. Tim can be contacted via
When enhancing your data backup
following table:
down to a few hours!
mobile 0417 036 026.
10 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
MARKET ANALYSIS
CCTV MARKET OF AUSTRALIA AND NEW ZEALAND BY TIM RIPPON
T
his time we are
example, we do not see Samsung
mention each of the brand and if this
exploring the security
(Hanwha Techwin) in the list of
number is less than 20 – all those
market of Australia and
popular brands.
brands were combined into the ‘others’
New Zealand. The main
In order to build this report,
group. After this, we ended up with 21
players are still the same: Axis,
we took information about 3,611
Hikvision, Dahua. However, as you can
companies and several hundreds
notice, this market differs a lot from the
of CCTV brands. Then we checked
chart for Australia and New Zealand,
picture in Europe and the US; for
how many companies use or at least
August 2018.
popular brands and their shares. Here is the CCTV brand popularity
On the left, we have a pie chart, showing the share of each brand. On the right, we have the number of companies who offer the listed equipment. To view more brands, companies and so on, check the source at Global market for surveillance and security equipment. n
12 // SECURITY SOLUTIONS
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HUMAN RESOURCES
MANAGING AGEING WORKERS IN THE AUSTRALIAN SECURITY INDUSTRY BY GREG BYRNE
A
ustralia’s ageing
raising the age it can be accessed
they get older and cannot hold
older guards and employees.
workforce is having a
from 65½ to 67 by 2023 and to 70
their own at the door of the
This could also include training
profound effect on all
by 2035. However, provided you
licensed premises or run as fast as
for those working beside
industries, including
are permanently retired, you are
the younger guard.
the Australian security industry.
able to access your superannuation
Although it is the responsibility of
at age 60.
owners and managers of security
So, what does the ageing
Chris Anderson, CEO and
other generations. 3. Create opportunities and
founder of Silvertrac Software,
conditions for older guards.
states older guards tend to be more
This could mean redesigning
companies to develop strategies, it
population mean for employers in
suspicious of change, do not trust
position descriptions, job
is the also the role of human
the Australian security industry?
so readily and are more fearful
sharing, working from home
of job security due to a lack of
and phased retirement
understanding of technology.
plans, such as part-time
resources (HR) to assist and guide,
For the first time in our history
strategically and tactically, security
there could be five generations
companies in developing plans and
working together. This large age
responses to this issue.
span on one site has the potential
of what is emerging as a larger
of creating all sorts of management
issue for the Australian security
retirement awareness
and intergenerational conflict.
industry. To assist the HR manager
sessions, which could include
According to the 2016 census, nearly one in every six people in Australia (16 percent) were aged
How does a supervisor manage
These issues are just a snapshot
to support their managers and
65 and over. By the end of the next
a work site where not all guards
decade, it is expected that one
are physically equal, yet the
strategies are proposed:
in three Australians will be aged
expectations and pay are? Where
1. Undertake an age audit and
over 55.
one guard has superior speed,
succession plan – monitor
team leaders, the following
work arrangements. 4. Construct and deliver
financial counselling. 5. Re-skill and purchase tools that are more suited to older workers. 6. Introduce change slowly,
agility and strength and is working
the age of staff, especially in
take guards off-site to train
Government is playing its part. The
with a guard(s) who has age-related
areas that have traditionally
them and, where necessary,
Government recently announced
decline in speed, physical strength
been the domain of younger
force older guards to adapt
the provision of $17.4 million to
and cognitive ability. Further,
workers, such as crowd control,
establish the Skills Checkpoint
mature-aged workers tend to want
door and licensed premises.
for Older Workers program,
flexible working arrangements
Plan for future resourcing
implementing benchmarks
and $189.7 million to support
so they, for example, can care for
needs and the transfer of skills
for older guards that they
mature age workers adapting to
ageing parents or to transition
and knowledge.
understand and are realistic.
the transitioning economy. The
to retirement.
To a point, the Federal
Government is also easing the burden of the age pension by
14 // SECURITY SOLUTIONS
A security guard cannot simply be sacked or dismissed because
and change. 7. ASIS International also suggests
2. Develop mentoring/coaching programs to promote skill transfer between younger and
Greg Byrne is the CEO and founder of Multisec Consultancy.
securitysolutionsmagazine.com
YO U R AC C ESS TO REVO LUTION
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RISK MANAGEMENT
WHAT IS A SOCIO-TECHNICAL SYSTEM AND WHY IS IT IMPORTANT FOR RISK MANAGEMENT? BY KEVIN J. FOSTER
Historical Context of Socio-Technical Systems
and operated the technology.
to improve the reliability of an
used the term
Unsurprisingly, labour disputes
engineered system. During the
socio-technical
The socio-technical concept first
were frequent. Weber’s principles
1960s, the idea of redundancy of
system for a long
arose in about 1949 during the
of bureaucracy and Taylor’s concept
functions developed, which led
time; however, risk and resilience
post-war reconstruction effort
of scientific management were
to the idea of multi-skilling of
practitioners are increasingly using
in Britain. In 1951, research was
seen as the best way to design an
individuals within the workforce.
this term. So, what exactly is this
published on how social systems
engineering organisation.
This was quite different to
type of system and what does it
behaved in organisations that built
have to do with risk management?
and operated engineering systems.
This article summarises the
Prior to the 1950s, engineers
O
Social scientists have
By the early 1960s, the technological imperative in organisation design was giving way
earlier ideas of Taylorism in technical organisations. The idea of socio-technical
characteristics of socio-technical
designed technologies for specific
to emphasis on positive economic
improvement developed to
systems in a way that is consistent
purposes. The organisations
and human results. The aim was
find the best match between
with descriptions published from
that built and operated these
to find the best ways to match the
the technological and social
the 1950s to the present day. It also
technologies were designed
requirements of both the social
components of a system. Hence,
discusses the distinction between
to suit the requirements of the
and technical systems. Emery and
the term socio-technical system
social resilience and technical
technology, often by translating
Trist studied this development
was coined to describe holistically
redundancy in the design of this
ideas from technological systems
in technological organisations
the functioning of these social and
type of system. To put these terms
into management systems.
and developed some principles.
technical components.
in a risk management context, it
Factories, mines and power stations
An important principle was that
is important first to understand
of the day are all examples. The
the work system was defined as
systems is concerned with
the evolution of ideas that led to
technical objectives of the system
a set of activities that made up a
interdependencies both internally
the development and use of these
tended to take priority over the
functioning whole.
and externally. Internally, self-
terms when describing socio-
social needs and requirements
technical systems.
of the workforce that built
16 // SECURITY SOLUTIONS
The idea of redundancy of parts is well known to engineers
The notion of socio-technical
regulating groups are dependent on one another in order to achieve
securitysolutionsmagazine.com
the desired output from the
the terminology that is widely used
by surprising disturbances in
whole system. However, whole
in the design of socio-technical
the operating environment.
Accidents: Living with High-Risk
enterprises also interact with
systems. These are not formal
Self-regulation is a key feature
Technologies. Princeton New
their external environment. The
definitions, but are an attempt to
of high reliability socio-
Jersey, Princeton University Press
enterprise as a socio-technical
describe the concepts generally
technical systems.
system is open to supplies and
understood by people who
services provided by other enterprises; it is also open to
Perrow, C. 1999 Normal
Rochlin, G.I. 1993 Defining
• Resilience is a social concept
‘High Reliability’ Organizations
design, operate or study socio-
that refers to the elasticity
in Practice. In Roberts, K.H. (ed.),
technical systems.
or adaptability of a socio-
New Challenges to Understanding
technical system so that
Organizations. New York, MacMillan
customers who rely on the
after a significant failure of
Sagan, Scott D. 1993 The
the system to self-regulate
Limits of Safety: Organizations,
(after a disturbance beyond
Accidents, and Nuclear Weapons.
or disruptions, sometimes with
Terminology Used by Designers and Operators of Socio-Technical Systems
the design parameters of the
Princeton New Jersey, Princeton
surprising consequences which
A socio-technical system is
system) it may in time resume
University Press
cause instability. This dynamic
a network of interconnected
the achievement of its goals
Schulman, P.R., Roe, E.,
instability is generally referred to
elements comprising groups
(reboot), or alternatively set
van Eeten, M. and de Bruijne,
as risk and, in extreme cases, can
of people and technology that
new goals (after a redesign).
M. 2004 High Reliability and
lead to a crisis.
functions as one simple or complex
Resilience is important
the Management of Critical
system designed to achieve
when high reliability is not
Infrastructures. In Journal
are dependent on technology to
specific goals.
achievable or not desirable.
of Contingencies and Crisis
achieve their goals, especially
For a socio-technical system:
Some important references that
Management, Vol 12, No 1, 14-28.
networked computer and
• Error is a technical concept
discuss these issues in more detail
Oxford, Blackwell Publishers
enterprise to provide goods or services. The socio-technical system is also open to disturbances
Today, almost all organisations
information-sharing technologies.
that describes the difference
However, unlike the earlier
between the system goal
socio-technical systems, many
and the actual output of
References
Conceptual Framework and Action
organisations today do not
the system.
Jarman, A. 2001 ‘Reliability’
Research Program. Occasional
Reconsidered: A Critique of the
paper No 2. The Ontario Quality of Working Life Centre, Canada
directly employ the designers and
• Redundancy is a technical
are listed below. n
Trist, E. 1981 The Evolution of Socio-Technical Systems: a
operators of the technologies. The
concept used to describe
Sagan-LaPorte Debate Concerning
interdependence of technologies,
certain processes or
Vulnerable High-Technology
both internal and external
components that improve the
Systems. Chisholm and Lerner
Theory of Open Systems in Physics
to the enterprise, is now far
reliability of the system as a
Paper, Canberra
and Biology. Science, Vol 3
more complex.
whole (for example, duplication
Landau, M. 1969 Redundancy,
Von Bertalanffy, L. 1950 The
Wildavsky, A. 1989 Searching
of elements or processes).
Rationality, and the Problem of
for Safety. New Brunswick USA,
systems were relatively simple
In a high reliability socio-
Duplication and Overlap. In Public
Transaction Publishers
(for example, the power station
technical system, the design
Administration Review, Vo. 29, No
of the 1960s), today’s complex
aim would be to have no errors
4, (July/August), 346-358
socio-technical systems are
in operations.
While earlier socio-technical
• Regulation is a technical
LaPorte, T.R. 1996 High
Dr Kevin J. Foster CPEng is an independent researcher studying
Reliability Organizations: Unlikely,
ways to improve risk management,
even the designers do not fully
concept that is used to refer
Demanding and At Risk. Journal
especially in complex security
understand (for example, the
to the process of detecting
of Contingencies and Crisis
domains where both people and
Internet of Things).
and responding to system
Management, Vol 4, No 2, 60-71.
technologies interact, sometimes in
errors, including those caused
Oxford, Blackwell Publishers
surprising ways.
interconnected in ways that
The next section summarises
securitysolutionsmagazine.com
SECURITY SOLUTIONS // 17
COMMUNCATIONS
WE HAVE HAD A DATA BREACH. LET’S NOT TELL ANYONE. BY TONY JAQUES
I
t is a basic question
technology experts have been
in the face of a data
building a new online portal”.
The whole case seemed to be
with our values, but ultimately
captured in reporter Paul Penfold’s
chose to follow the advice of our
final question. “Doesn’t it seem
experts given our commitment to
months after the initial report
extraordinary that you had a whole
cybersecurity.”
we tell the world and risk the
and four months after the system
‘war room’ and were consulting with
consequences? A major fuel
was reinstated, it all began to
all these experts, yet one member
interpretation which can be put on
company was recently confronted
unravel. The dissatisfied customer
of the public was able to simply
this sorry story is that the company
by this challenge, and their
shared the story with local online
change an account number and a
tried to conceal an apparent
response and how they
news service Stuff Circuit, and
URL and get all this information?”
data breach; failed to advise the
communicated it provides a
the company response was
worrying lesson for issue and crisis
disingenuous and unhelpful. “Yes,
very, very disappointing and I
created a misleading narrative for
managers everywhere.
our Z Card Online system was taken
apologise to our customers. As
customers; seemingly did not keep
down for a period whilst we made
I said, sometimes these things
the CEO fully informed; and finally
person alerted New Zealand petrol
some improvements and changes.
happen… This is something that was
came clean only when there was
company Z Energy that a “critical
But it is now back up and running
missed on the way through and we
no other option. Compare this with
flaw” in its online fuel card system
and we really don’t have any more
are very sorry about that.” Hardly a
the value proudly stated in the
potentially exposed customer
to add on this.”
convincing apology or explanation.
company’s latest annual report:
breach. Do we fix it and keep quiet? Or do
In November 2017, an unnamed
Then in June 2018, seven
records, including names, vehicle
Bennetts replied, “Yes, certainly
On the basis of the ‘new
The most charitable
regulator in a timely fashion;
“We’re committed to being straight
registration details, where and
Detail
information’ presented, Z Energy –
up with journalists and the media.
when they bought petrol and, in
The reporters kept digging and
which provides about one third of
That means providing meaningful
some circumstances, even their
last month, Z Energy CEO Mike
New Zealand’s petrol – only then
information, giving straight answers,
home address.
Bennetts sat down for a video-
disclosed the breach to the market
and setting new standards of
taped interview. While confirming
and the Privacy Commissioner. Yet
transparency in our industry.” Great
yet mandatory in NZ and the
vulnerability had been identified
a company spokesperson admitted
promise. Poor delivery.
company decided to attempt a
in November 2017, he insisted
to Stuff Circuit that the very same
Footnote: A Bill introducing
discreet system patch. However,
their experts found no evidence
evidence had been emailed to the
mandatory data breach reporting is
the anonymous customer later
at the time that data had been
company by the original informant
currently before the NZ Parliament. n
contacted them again, saying the
compromised. Therefore, he
seven months earlier, when the CEO
so-called fix was “half baked”
argued, it was a vulnerability issue
was out of the country. Involvement
and data was still vulnerable.
not a breach and there was no
by the media “now meant we
by Tony Jaques, Director of Issue
The company then took the
need to tell customers. However,
chose to deal with this differently”.
Outcomes Pty Ltd, for people who
system down, telling their 45,000
when presented on camera with
The spokesperson added that the
work in issue and crisis management.
cardholders it was dealing
a screenshot showing data from
company did not want to keep quiet
He can be reached at tjaques@
with a “technical issue”. They
his own company’s vehicle fleet
about the incident, but did so on
issueoutcomes.com.au or you
subsequently told customers
account, he conceded, “It certainly is
advice. “We repeatedly challenged
can visit his website at www.
the site was down because “our
a security breach.”
this counsel as it did not sit well
issuesoutcomes.com.au
Data breach reporting is not
18 // SECURITY SOLUTIONS
Managing Outcomes is published
securitysolutionsmagazine.com
Smart Vehicle Identification
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LEGAL has certain ongoing obligations in respect to safety within the workplace. Any risks that arise from time to time should be immediately communicated by the employee to the employer for assessment and action. The employer must have a written policy in that regard which must be handed to the employee as part of his/her training. Fourth, consider a trial of the arrangements. Set a fixed period and then review whether or not work-
BY JUSTIN LAWRENCE
THE LEGAL ISSUES SURROUNDING EMPLOYEES WORKING FROM HOME
from-home should continue. Obtain the employee’s feedback during the course of the review. At the time of the review have the workplace reassessed for on-going suitability. Fifth, establish agreed hours of work, communication requirements, reporting requirements and specifics of the role. These should
W
orking from home
There is no doubt that
workplace takes the more traditional
be recorded in writing and signed by both parties.
sounds like a great
employees are entitled to request
on-site form, or whether it is the
idea, doesn’t it? Just
flexible working arrangements.
worker’s own residence.
think, you walk from
Anti-discrimination legislation
So what should employers do
Sixth, remember that all employees, whether working in
the bedroom to the bathroom, then
prohibits employers from
if faced with a request from an
your office or more remotely, are
from the bathroom to the kitchen,
discriminating against employees.
employee that he be permitted
your responsibility. The Telstra case
and then from the kitchen to the
In some cases, a failure to provide
to work from home, and what
confirms this. You might therefore
office. No slapping together your
flexible working arrangements
steps should the employee take
want to pay a random visit to your
lunch and no sprinting out the door
has been found to amount to
to protect himself? Here are a few
employee’s home workplace from
on time. Better still - no traffic; just
discrimination. So it seems
tips that might assist employers in
time to time to ensure that your
a short stroll to the desk. It all
that workplace flexibility is in,
navigating through this complex
legal risks continue to be minimised
seems so easy, but if you are an
whether employers like it or
legal minefield.
even though you are not present
employer, think again.
not. But like any workplace, an
In a case decided some years
Firstly, when a work-from-home
in that workplace on a day-today basis.
employee’s home must comply with
request is received, assess whether
ago by the Administrative Appeals
relevant occupational health and
that employee’s duties are suitable
Tribunal, it was held that a worker
safety requirements.
for that type of environment.
employee that although he or
Finally, make it clear to your
The nature of tasks that need
she is working from home, during
at her house while having a
Safety Act, which commenced in
to be performed will be one of
normal working hours that home is
break from work should receive
all Australian jurisdictions around
many factors for consideration in
merely an extension of the existing
compensation from her employer
the beginning of 2012, defines a
that regard.
workplace and that both of you need
because she suffered her injuries
workplace as “a place where work
in her workplace and in the course
is carried out for a business and
equipment will be necessary for the
of employment.
includes any place where a worker
employee to safely undertake work
Justin Lawrence is a partner
goes, or is likely to go, while at
from home. For example, is there a
with Henderson & Ball Solicitors
claims that her employer (Telstra)
work”. There is a good chance that
dedicated space within the house
and practises in the areas of
insisted that she return to work
this definition covers places within a
for a desk, computer, telephone and
commercial litigation, criminal,
in their city office even though
house such as the bathroom, kitchen
chair? Is that space free of hazards?
family and property law. Henderson
several doctors had recommended
and meals areas.
Is it properly lit and ventilated?
& Ball have Law Institute of Victoria
Complete a detailed, documented
accredited specialists in the areas
who fell down the stairs twice
After her falls, the employee
against this. The Tribunal
The Model Work Health and
What this means for business
Secondly, establish what, if any,
to treat it accordingly. n
found that in so doing, Telstra
is that employers must be satisfied
risk assessment and have the
of business law, property law and
contributed to her psychological
that the workplace is free from
employee read, consider and sign it.
commercial litigation. Justin and
injury and that she should
all reasonably foreseeable risks
receive compensation.
irrespective of whether that
20 // SECURITY SOLUTIONS
Thirdly, make it clear to the employee that the employee
Henderson & Ball can be contacted on 03 9261 8000.
securitysolutionsmagazine.com
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THINKING ABOUT SECURITY
WILL SECURITY EXIST? BY DON WILLIAMS
s we know, ever since
where the security system will
to meet any need. We are already
working understanding of how it
the first caveman had
become one element of the unified
seeing this with shared and service-
all fits together. It is also possible,
something he wanted
building/community/precinct
based ransomware.
if not probable, that the wheel will
to keep, security has
and will not require a specialist
been a concept and a practice. For
to design or install. Monitoring
‘arcane’ knowledge once held
physical security barriers as the
much of history, protective security
of and response to alarms will
closely by the specialist guilds/
IoT reveals its vulnerabilities,
has been about physical barriers
be automated to the point where
providers. For example, more people
requiring the specialists who know
and selection of trusted
the owner of the site may be
are using Dr Google every year and
how to design and implement
employees/slaves, even going as far
informed of the incident in real
YouTube will show you how to do
such systems.
as using eunuchs as specialists to
time (as already happens) but
just about anything. The role of
guard certain ‘attractive’ assets.
simultaneously the notification
security specialists (like medical
knowledge area will continue to
Security has evolved to match
being sent to police and possibly
practitioners) is to recognise that
exist as there will still be a need to
changes in need, capability
automatic protective measures
the user may have gained some
help others protect what they have
and society.
being implemented. With vehicle
knowledge and to recognise that but
from theft or damage, but doing it
monitoring systems it is already
to take them further along the path
in new operating, technological and
worked, to various degrees, for
possible to track stolen cars
of understanding and application.
social environments. We need to
millennia and followed us into the
and (legally or not) immobilise
The concept of in-house
look ahead rather than back to see
21st century. Are they still valid?
them and even trap the thief in
and external security providers
where we will fit at the end of this
We had an industrial revolution and
the vehicle.
may dissolve as individuals
year and at the end of this decade.
and organisations take on more
Those of us operating in the security
A
The basic concepts have
a century or so later a transport
For every advance there is a
Users have greater access to
return to stand-alone, simplistic
Security as a separate
revolution and, within decades,
vulnerability. Digital/Wi-Fi locks,
responsibility for their protection
sphere today may be the eunuchs of
an information/communication
be they for doors, windows or
and response. With Apple, Microsoft,
tomorrow.
revolution. Now, with quantum
padlocks, offer increased security
Google and others offering more
computing, the Internet of Things
over the issuing and management
and more individually controlled
(IoT) and ‘who knows what’
of keys, but also increased exposure
systems for the home and work
is a recognised thought leader in
beginning to appear, what will be
to digital copying and picking, if
environment, what will the security
security, emergency management
the role of security?
not now – then soon. Villains will
specialist do?
and related disciplines. His book
Building/home management
n
Don Williams CPP RSecP ASecM
Bomb Safety and Security: the
not need specialist knowledge to
It is possible that there
systems are becoming more
attack, enter or defeat systems as
will be an increased need for
Manager’s Guide is available from
integrated. The IoT will blur the
those with the skills will post, free
generalist/cross-discipline security
Amazon. Don can be contacted via
individuality of items to the point
or for a fee, the necessary tools
consultants, that is, those with a
email donwilliams@grapevine.net.au
22 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
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TAKEX AMERICA
EVENTS
The 2018 Australian OSPAs
wp-content/uploads/2014/09/
Australia. AWE is dedicated to
conference and exhibition, real-
Aspiring-to-Excellence.pdf)
showcasing the latest products,
world challenges presented and a
18 October 2018
The OSPAs are being set-up
technology, equipment and
glimpse into the future of global
Doltone House,
in collaboration with security
services to this niche market. The
security integration and trends.
Hyde Park, Sydney
associations and groups across
Australian Warrior Expo is not like
The Outstanding Security
many countries.
any other trade show! With a huge
electronic security and safety
Performance Awards (OSPAs) are
The Congress will feature
focus on hospitality, it includes a
solutions for aviation, banking,
pleased to announce the dates
standardising the award categories
VIP Night and an AWE party, plus
infrastructure, industrial sites,
for the 2018 Australian awards.
and criteria, the OSPAs scheme
a full retail store. AWE will bring
mines, commercial buildings,
They will be working for the fourth
provides an opportunity for
both professionals and agencies
residential towers, building and
year in a row with the prestigious
countries to run their own
together, including government
development; the best of the best
Australian Security Industry
evidence-based OSPAs schemes
procurement managers, decision
in world class offering:
Association Limited (ASIAL).
while maintaining an ability to
makers and operators.
• intelligent CCTV, access control
The OSPAs recognise and reward companies and individuals across the security sector. They are
By researching and
compete on an international level in the future – World OSPAs.
Visit australianwarriorexpo.com.au
and alarms systems
for more information.
• advanced video surveillance solutions
Visit au.theospas.com for
designed to be both independent
more information or to make
SecTec PNG Congress
• intelligent traffic solutions
and inclusive, providing an
a nomination.
4–6 March 2019
• asset management systems
Port Moresby, Papua New Guinea
• drone capability
Now is the time to plan to attend a
• software cyber management
suppliers, to be recognised and for
Australian Warrior Expo 2018
their success to be celebrated.
15–17 November 2018
conference and exhibition – SecTec
• innovative video intercoms
Brisbane Showgrounds, Brisbane
PNG Congress.
• large enterprise systems
opportunity for outstanding performers, whether buyers or
The criteria for these awards
world-class security and technology
solutions
• mechanical locking integration
are based on extensive research
The Australian Warrior Expo
on key factors that contribute
(AWE) is Australia’s premier law
professionals will converge on Port
to and characterise outstanding
enforcement, military, emergency
Moresby, PNG, in March 2019 for
performance. (This research can be
services and security expo and
the first Oceania premier security
• emerging technologies.
found at perpetuityresearch.com/
is the only event of its type in
industry event, with a security
Do not miss out! Schedule, budget,
24 // SECURITY SOLUTIONS
Security industry specialists and
with electronic security solutions
securitysolutionsmagazine.com
plan to be there and stay informed.
Total Facilities
Early bird registration is open until
20–21 March 2019
12am 1st August 2018.
International Convention Centre,
Visit www.sectecpng.com/
Darling Harbour Sydney
register.html to register your interest
Total Facilities is a two-day live
or email info@sectecpng.com for
experience and celebration
more information.
of ideas, connections and opportunities for the nation’s FM
ISC West
and building-related communities.
10–12 April 2019
With an exciting new Smart Zone
Sands Expo Convention Center,
featuring innovative start-ups,
Las Vegas
lively speaker discussions and
ISC West is THE largest security
the very latest FM solutions, as
industry trade show in the U.S.
well as exclusive leadership and
At ISC West, you will have the
networking events, Total Facilities
chance to network with over
is the most valuable and rewarding
30,000 security professionals
destination for anyone in the FM &
through New Products &
CRE industry.
Technologies encompassing
Our 2019 event will feature a
everything from access control
Smart Zone designed as a thriving
to unmanned vehicles from over
hub of technological innovation
1,000 Exhibitors & Brands.
which presents new technologies
In 2019, ISC West will
and solutions to help you create
offer attendees a host of
smarter, greener buildings. The new
attractions including:
zone offers visitors a dedicated
• new products and
environment to look for integrated
technologies, encompassing
and cloud-based solutions to
everything from access control
improve operations and deliver
to unmanned vehicles.
business value.
• Unmanned Security Expo,
According to industry research,
introduced in 2017, is an event
IoT technologies will be more
within ISC West focusing on
pervasive in smart commercial
unmanned aerial vehicles
buildings than anywhere else over
(UAVs), unmanned ground
the next three years. This zone
robotics and vehicles (UGVs),
is designed to deliver visitors
and the various software
seeking industry-class solutions
and applications that
and strategic advice on how to
support them.
use technology and data to better
• Connected Security Expo (CSE) moved to the ISC West show
understand and manage their building performance.
floor in 2017! As the digital
For more information visit
and physical worlds collide,
www.totalfacilities.com.au for
days of quality networking and
it is increasingly important
more information.
unrivalled education alongside a
forward to once again reuniting +
for industry professionals to
The entire team is looking
showcase of the most innovative
than 4,500 security professionals
solutions to the Australian
with over 150 leading suppliers.
clients from both physical and
Security Exhibition & Conference 2019
market. For over three decades,
The 2019 show is set to see some
cyber threats. CSE provides
24–26 July
it has been the largest and most
interesting new innovations as well
holistic solutions for today’s
International Convention Centre,
established commercial event for
as a host of new attractions.
connected organisations.
Darling Harbour, Sydney
the security industry in Australia,
Working with SIA, ISC West also
In 2019, the Security Exhibition
bringing together the entire
in your diary. We look forward to
features world-class education
& Conference is heading back
supply chain of manufacturers,
seeing you again in Sydney in 2019
to learn about every facet of the
to Sydney.
distributors, security professionals
for the Security Exhibition & ASIAL
and end-users to connect
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protect their organisations and
security industry. Visit www.iscwest.com for more information.
securitysolutionsmagazine.com
The Security Exhibition & Conference is the industry’s annual
and create unparalleled
opportunity to reunite for three
business opportunities.
Make sure you put the dates
Visit securityexpo.com.au for more information. n
SECURITY SOLUTIONS // 25
FEAUSRE
INDUSTRY RECOGNISES BRAVERY AND COMMITMENT
24 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
Now in its ninth year, the
to potential danger when he
Australian Security Medals
received notification that a male
Foundation Inc. (ASMF) has
had gained access to the secure
grown from what started as an
site where Downing was posted.
idea around a dinner table to an
Upon entering the site, the male
industry institution recognising
informed staff that he was in
bravery and contributions
possession of a bottle containing
to security.
petrol and intended to cause
With this year’s medals being presented during a sold-out black-
The male then walked into an
tie charity dinner at the Museum
adjoining room and proceeded to
of Contemporary Art at the Rocks
use the petrol to douse himself.
in Sydney, ASMF Chairman Paul
It was at this point that security
Maihi said, “Not only is it a huge
officers arrived, whereupon they
honour to recognise individuals
began negotiating with the male,
for their bravery and contribution,
who ignored their pleas and
but to be able to do so at such an
proceeded to ignite a cigarette
amazing venue and in front of a
lighter with the clear intent to set
room filled with their peers and
himself alight.
colleagues speaks volumes for
With little concern for his
how far the Foundation has come
own safety, security officer
in such a short space of time.”
Downing immediately leapt forth,
The ASMF awards two
attempting to knock the lighter
categories of medal each year:
from the person’s hand, receiving
the Australian Security Medal
burns to his hands and face in
of Valour and the Australian
the process. While Downing was
Security Medal. This year, three
unable to completely prevent the
Australian Security Medals for
male from setting himself alight,
Valour (ASMV) were awarded.
he was ultimately able to quell
According to the ASMF Patron,
the fire with the assistance of
former MP the Honorable Philip
the building’s fire suppression
Ruddock, “The ASMV is awarded
systems. Through his selfless
to recognise security operatives
actions, security officer Downing
for an outstanding act or acts
demonstrated considerable
of valour; an action or actions
bravery and courage, for which he
demonstrating valour, courage
was awarded the ASMV.
and decisiveness above and beyond the call of duty.” The first recipient of the ASMV
The second and third medals of valour for the evening were awarded to security officers
for the evening was security
Novica Ilic and Ahmad El Masri of
officer David Downing of MSS
Glad Group who, while working at
Security – who, despite significant
a large shopping centre in Sydney,
risk to his own safety, intervened
answered a call for assistance.
when an agitated male attempted
According to the report, two large
to set himself on fire.
groups totalling approximately
Security officer Downing’s
securitysolutionsmagazine.com
himself injury.
40 to 50 youths had been spotted
story exemplifies the types of
acting in a threatening manner on
stories and courage that have
the rooftop car park of the centre.
become the hallmark of the
Upon arriving at the location
Australian Security Medals.
of the youths, officers Ilic and El
According to reports, security
Masri witnessed the two groups
officer Downing was first alerted
commence brawling. Both officers
SECURITY SOLUTIONS // 25
FEAUSRE
immediately and without regard
serious injury to those present,
for their own safety placed
in addition to officer El Masri
successful, but is nonetheless
themselves between the groups
preventing a knife attack from
worthy of mention, in which
in an effort to separate them and
occurring. Both men exhibited
case a Certificate of Meritorious
behaviours, arrangements can
prevent further violence. Despite
considerable bravery with a
Conduct is sent to the person’s
be made to remove, reduce
their efforts, the brawl escalated,
disregard for their own safety.
employer for presentation to
or reassess conditions of the
the individual.
prohibition and banning notices.
spilling into the centre. At this
In addition to the ASMV, a
Not every nomination is
better understanding appropriate behaviours and consequences. Based on attendance and
point, security officer El Masri
number of Australian Security
spotted a male armed with a
Medals (ASM) were presented on
three Australian Security Medals.
has been measured through
knife moving towards a retreating
the evening.
The first was awarded to Brendan
its history of positive social
Noble who has demonstrated his
outcomes, including a reduction in
member of the other group.
“The ASM is awarded to
This year saw the awarding of
The success of the program
Even though security officer El
recognise the outstanding career
consistent commitment to the
incidents, improved employment
Masri was engaged in preventing
and character of the security
role of security, both in a crime
opportunities and improved
another male from entering the
professional receiving it,” said
prevention and a customer service
relationships through the
melee at that moment, he was
Ruddock. “ASM recipients have
capacity throughout his career. He
community and local council.
able to use his free hand to grab
demonstrated a consistent, high-
has received many written letters
and disarm the knife-wielding
level contribution to the wider
of thanks from both customers
program and in partnership with
male, preventing further harm
community, sometimes through
and staff of the centre where he
the HUB youth entertainment
and injury.
innovative non-core business
works and is held in high esteem
venue, Noah has also developed
activities and projects, or through
by all he meets.
Rising Stars Empowerment – a
At the same moment,
In addition to the TAP
martial arts training program
approximately 25 members
extraordinary performance in
from one of the groups began to
their professional role. This award
to security officer Noah Magnus
with a philosophy based on
pursue a number of retreating
is about more than how a person
who, in 2003, developed the
overcoming opposition, improving
members of the second group.
runs their business or operates in
Training Awareness Program
one’s position and rising above
Acting quickly and without regard
an organisation, but emphasises
(TAP) as a way of engaging with
adversity. This program has
for personal safety, security
what they do above and beyond
young people banned from the
produced a number of state,
officer Ilic immediately placed
their day-to-day responsibilities.”
Erina Fair Shopping Centre in an
national and world champions
Senior corporate security
effort to establish better working
in various martial arts. Program
himself at the top of an escalator,
The second ASM was awarded
using his body as a barricade to
managers form the judging panel
relationships with the people
participants have represented
prevent access by the first group
for the medals. “This means that
who had been subject to bans,
Australia and secured victories
to the second, exposing himself to
the nominations are carefully
in addition to their friends and
against champions from countries
great risk of physical assault by a
considered by major buyers
their families.
around the world.
large number of agitated youths.
of security and peers to fellow
Thankfully, back up and police
Through TAP., young people
Furthermore, Noah
security managers,” said Maihi.
who have been issued prohibition
has developed Rising Stars
assistance arrived quickly to help
“The panel not only discusses – at
notices are given the opportunity
Employment Strategy, a program
contain the scene.
length – the merits of each case,
to reduce the length of the notice
that provides a series of sessions
but follow up where necessary
by attending a TAP. workshop,
to assist young people to develop
quick and selfless actions of these
with further investigation and
where they interact with security
techniques to find gainful
officers almost certainly prevented
checking references.”
officers and others, with a view to
employment, including topics
According to their citations, the
26 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
on professional presentation,
investigator for the Bali Bombing
a successful interview strategy
(for which he was awarded the
and the importance of references
Medal of the Order of Australia)
and resumes.
and the operational commander
Over 100 attendees of the program have used the skills they gained through the experiences;
for the Sydney Olympics, among many other things. In addition to his role at
with more than 50 percent of
Qantas, Steve was an active
those participants having gone
participant in many industry
on to become security operatives.
associations, including roles
Noah’s partnerships and programs
as Chair of the International
have been extended beyond
Air Transport Association
Erina Fair and local council to
(IATA) Security Group; a
include NSW Government and
member of the oneworld
public education students with a
Security Committee; a member
history of disruptive behaviour,
of the International Security
at risk of alienation and
Management Association; an
community disengagement.
adviser to the Association of Asia
The third and final ASM
Pacific Airlines (AAPA) Security
of the evening was awarded
Committee; and a member of
posthumously to Steve Jackson,
the Australian Institute of Police
used their training to literally
of security by sharing stories
former Chairman of the ASMF and
Management Governance and
save a person’s life. St John
about its heroes and leaders,
Chief Security Officer for Qantas.
Risk Committee. He also played
Ambulance Chief Executive Len
doing good within the wider
Mr Jackson had been a senior
active roles in the Security
Fiori handed out three awards,
community and supporting those
leader, mentor and driving force
Professionals Association and
to Manatuki Pryor, Norman Hill,
that need help within its own
within the security industry for
was instrumental in establishing
Mary Theofanidis, Mohammad
community,” says Maihi.
almost two decades. In addition
the ASMF.
Boreh and Candan Baykan.
to his most recent role, in which
In attendance on the evening
“Security is an integral part
Funds raised from the night
of business and society, and
he served as the Chief Security
was Steve’s wife Marlene, who
will go to this year’s nominated
the Foundation is currently
Officer for the Qantas Group for
accepted his award on his behalf,
charity, The Chris O’Brien
formulating plans to raise
over 13 years, Steve enjoyed a long
along with his children Aaron,
Lifehouse – a not-for-profit,
further awareness about the
and illustrious career spanning
Beth and Emma. Steve’s loss is
independent comprehensive
work in the security domain,
the Royal Navy in the UK through
a great blow to the Australian
centre specialising in state-of-
which contributes to the security
to the Australian Federal Police.
security industry and he will be
the-art advanced treatment and
and wellbeing of millions of
sorely missed.
research for public and private
Australians.” n
Prior to his role with Qantas, Steve served with the Australian
The evening also saw the
patients who are suffering from
Federal Police where he undertook
awarding of numerous Save A
a range of significant assignments,
Life awards, bestowed upon
“The ASMF is very much
including acting as the lead
security personnel who have
about changing the perception
securitysolutionsmagazine.com
rare and complex cancer cases.
To find out more about the ASMF, please visit www. inspiringsecurity.com
SECURITY SOLUTIONS // 27
ALARMT
ARE YOU READY FOR THE YEAR AHEAD IN SECURITY? NEIL CAMPBELL, DIRECTOR OF GLOBAL SECURITY SOLUTIONS AT TELSTRA, SHARES HIS INSIGHTS INTO THE NEXT YEAR IN SECURITY.
28 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
It has been a big year for
Report was Telstra’s most
being able to resolve incidents
security, with outbreaks like
comprehensive, surveying
in a timely manner. We expect
the WannaCry ransomware,
more than 1,250 security
these two core challenges to
protecting this data is simply
NotPetya malware, as well as
professionals in 13 countries.
continue through the coming
understanding where it is. As
the Equifax hack dominating
What were its key findings?
year, as attacks increase
businesses move more of their
in sophistication.
data into the cloud, they cannot
headlines around the world and causing a stir in boardrooms. While awareness of the
Neil Campbell: The most interesting finding in our
Data Breaches (NDB) scheme. The first, crucial step to
think in terms of the old castle
Security Report this year was
What are the major attack
paradigm anymore: “If it is on
importance of security among
that 60 percent of respondents
types targeting Australian
the inside of my network it is
decision makers has never
had suffered a business-
businesses and how can they
safe, if it is on the outside it is
been higher, the Telstra
interrupting security incident in
keep their data secure?
not safe”.
Security Report 2018 found
the last 12 months, and that is
that businesses are still
quite significant because when
Business Email Compromise
their customers’ data are stored
having difficulty addressing
you think about a business
(BEC) and other phishing attacks,
in multiple places, both on
today’s security challenges
interruption, that means lost
together with ransomware, were
premises and off premises, they
and effectively preparing for
wages, lost productivity and
the most common threats to
have to adapt their thinking
the future.
lost opportunity. Not many
Australian businesses.
about data security, they have to
During a recent interview,
businesses can sustain an
Neil Campbell: In 2017,
We are also seeing more and
Now that their data and
adapt the controls that they use,
Neil Campbell, Telstra’s Director
interruption for multiple days
more it is also about the loss of
and they have to get a lot better
of Global Security Solutions,
without a huge impact on
the data that the businesses hold.
at having those security controls
spoke about the state of security
their viability.
Not just data about the business,
follow the data to wherever it
so things like intellectual
is needed.
in 2018, the Telstra Security
Additionally, 77 percent of
Report’s key findings and what
respondents suspected that
property, but in particular data
Australian businesses can expect
they had an incident in the
about their customers, which
a company to work out where
in the year ahead.
last 12 months but could not
is now under greater scrutiny
its critical information is that it
prove it. This speaks to the
through new legislation such as
needs to protect, and therefore
Prompted by what can only be
difficulty Australian businesses
the European Union’s General
difficult to allocate the resources
described as a turbulent year
are experiencing in rapidly
Data Protection regulation
to do so and I see this being an
in security, this year’s Security
identifying threats, and then
(GDPR) and Australia’s Notifiable
ongoing challenge.
securitysolutionsmagazine.com
It can be very difficult for
SECURITY SOLUTIONS // 29
ALARMT
In a world of increasingly
How will new legislation, such
requirements. Over the next year,
sophisticated attacks
as the GDPR and NDB, change
businesses should try and find
attempts to log on to an account in
targeting non-technical
the way businesses think about
overlaps in reporting to make it
a building in Melbourne, we would
staff, how can businesses
security in the coming year?
more efficient.
be able to check and see if that
best promote organisational
Neil Campbell: The NDB
So, for instance, if somebody
person had entered that building.
security awareness?
amendment to the Privacy Act
Another key trend identified
It is that kind of use case that is
Neil Campbell:
requires that businesses report
in the Security Report is the
driving convergence.
Cybersecurity is an ever-
both to the affected customers and
ongoing convergence of cyber
evolving field. New attacks
to the Privacy Commissioner on
and electronic security. Why
The emergence of Internet of
are created, new defences
any situation where they believe
are these two fields converging
Things (IoT) has been one of
must be created to counter
that a person’s information has
and what are the benefits for
the key stories in security over
them. One trend that remains
been accessed unlawfully by a
businesses that embrace the
the last few years. How can
consistent is the exploitation of
third party. The General Data
converged approach?
organisations adopting these
people. When we think about
Protection Regulation imposes
the two major findings from
even broader requirements.
the Telstra Security Report,
That is significant because
Neil Campbell: Security convergence is an interesting topic. What we are talking about
devices ensure that they are not a security liability? Neil Campbell: One of the
they were the rise of business
previously it was up to the
is bringing together the traditional
challenges with IoT devices is that
email compromise and the rise
organisation as to whether or
physical security world – alarms,
the firmware they are shipped with
of ransomware.
not they communicated a data
door access and CCTV – with the
is often the firmware they have for
breach. Now it is law, and what
cybersecurity world, and those
life. So, whatever vulnerabilities
tricking people into clicking on
that means is we will see a
two disciplines grew up in very
are present, and whatever
links. We will see that grow over
marked increase in the media
different ways over very different
vulnerabilities are subsequently
the following years, because
of announcements of hacking
time frames. What we are seeing
discovered, they are vulnerable
as technology gets better and
incidents, of access of personally
in the market is a trend toward
too for the life of the device. In
better, criminals will rely more
identifiable information, which
bringing those two disciplines
the world of cybersecurity, we are
and more on individuals and
will bring with it a lot more
together so that you can get a
used to dealing with that and we
their security awareness as a
consternation I think in the
much better visibility across your
patch regularly.
form of attack.
community. This means a lot more
entire security estate.
Both of those attacks rely on
One thing you can do in
inspection, but most beneficially
your organisation to help with
a lot more rigour in the way that
in Australia for security
this is make sure that you have
organisations protect personally
convergence. One reason is cost
a strong security education
identifiable information.
effectiveness, and the other reason
program that addresses both
In addition to the actual
There is a huge enthusiasm
In the world of IoT, we are not so sophisticated yet, but we will get there. n This article was prepared and
is that one and one equals three
originally published by Telstra
physical and cybersecurity, and
protection of data, this new
in this case – bringing together
IN:SIGHT, an online publication
also run cybersecurity drills
legislation will require companies
what were disparate disciplines
delivering business leaders the
and run tests. Do not single out
to spend more time dealing
means that you get a total view
trends, opinion and analysis that
individuals, but look for major
with compliance, whether it is
of security which creates a much
enables them to thrive through
change in security culture
new policies and procedures or
greater level of visibility for
technology. For more articles like
over time.
increasingly complex reporting
the organisation.
this, visit insight.telstra.com
30 // SECURITY SOLUTIONS
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OPERATIONS
STRESS REACTIONS
NORMAL RESPONSES TO ABNORMAL SITUATIONS BY RICHARD KAY
Situations involving tactical response options are stressful. Everyone involved will be experiencing the effects of stress, though the reactions will vary from person to person. Stress reactions can occur during and after the event, either as ‘after shocks’ or in situations that trigger memories of the event. Fear and pain are positive instincts designed to assist us to survive. Pain tells us that something is wrong in our bodies; however, we can feel pain without ‘suffering’ – the negative mental state we create in response to pain. Likewise, fear is an instinctive wakeup call that we are in severe danger, a positive message that can spur us to incredible acts of strength, speed and determination to survive.
32 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
Worry, the negative emotion, is
wounds during the confrontation,
specific sounds are tuned out
the eyes and ‘turn on’ the ears
the fear we manufacture, and it
these may start bleeding due
under high stress, then there is a
as it focuses on salient stimulus,
serves us no good at all. Worry
to vasodilation.
form of auditory ‘blink’ in which
which in the dark is sound.
loud noises are physically and
Sometimes the brain transitions
will not bring solutions, but it is more likely to distract us from
Loss of Near Vision
mechanically muted or silenced
back and forth between visual
finding solutions.
In a heart-pounding situation,
for a brief moment. There is not
and audio, depending on which
the loss of fine motor skills and
even the usual ringing in the ears
sense it feels it needs the most at a
to our physical and psychological
near vision makes it mandatory
afterward. This auditory blink
given moment.
makeup to protect us, but we
to drill those things that seem
can be roughly broken down into
can adopt strategies to adapt to
simple when you are calm and
three types:
Sensory Exclusion
it. Understanding how the body
collected. With loss of near vision,
• One response, which appears
Often, officers are not immediately
and mind change under stress is
officers may not be able to see
to happen at lower levels of
aware of injuries sustained during
critical for correct preparation
their firearm sights. Rather than
arousal (Condition Yellow)
a violent confrontation, because
to survive and thrive in the toxic
focus exclusively on aimed or
is to soften or shut down the
during the stressful event the
environment that is violence.
reactive shooting, the best solution
sounds of your shots (which,
sense of pain is shut down. It is
is to probably use a combination
at some level, are anticipated),
not until after the event and when
Vasoconstriction/ Vasodilation
of both. When you have time and
while the sounds of someone
the stress and adrenaline have
distance, use the sights, but at
shooting next to you can
subsided that the pain threshold
Vasoconstriction is when the
extreme close ranges there may
be deafening.
lowers and you experience the
blood vessels constrict or narrow.
be value in reactive shooting. Use
This can occur in response to
breathing to control heart rate and
seems to occur under extreme
physical stressors, such as cold,
maintain vision. Use the acronym
stress situations (Condition
Sensory Overload
which cause the capillaries in
BRASS: breathe, relax, aim,
Black), is to shut out all sounds
If the brain receives too much
your fingers and toes to constrict
sight, squeeze.
so that you do not remember
input from too many stimuli
hearing anything afterward.
at the same time, it can cause
The stress response is built in
so you do not lose heat through
• Another response, which
trauma received.
your extremities. The end result is
Auditory Exclusion
The greater the stress, the
sensory overload. When all five
your skin turns white as the blood
Our brains must constantly
more powerful this effect.
senses simultaneously send an
retreats towards the body’s core.
tune out sensory data or be
This is not an aural blink, but
emergency message to the brain,
It can also occur under stress. At
overwhelmed. In extreme stress
rather the auditory equivalent
the overloaded brain responds
low levels of vasoconstriction,
situations, this screening process
of squeezing your eyes shut
with ‘tilt, reboot’. This is the
only the little capillaries shut
can be even more intense, as we
until the threat goes away. This
concept behind diversionary
down, causing some loss of fine
tune out all senses except those
is associated with exceptional
devices such as a flashbang.
motor skills. As vasoconstriction
needed for survival. Usually that
stress, extreme heart rates and
Officers that carry a firearm
becomes more intense, blood flow
one sense is vision, but in low-
intense physiological arousal.
also possess a flashbang… when
to the complex motor muscles
light conditions the ears can turn
begins to shut down. The blood
‘on’ and the eyes turn ‘off’, as the
probably the most common,
and goes bang. Firearms are a
pools in the body’s core and large
combatants hear the gunshot but
occurs when you shut out
psychologically daunting device.
muscle groups, causing your blood
tune out the less salient muzzle
all gunshots, but you hear
In a violent confrontation, if
pressure to increase. The outer
flashes. Most of auditory exclusion
everything else. This appears
the subject fires first, the officer
layer of your body becomes almost
(like tunnel vision) is a matter
to be a Condition Red response,
begins the engagement on the
a layer of armour and, as long
of cortical perception. The ears
in which your body is capable
receiving end of a flashbang.
as an artery is not hit, you can
still hear and the eyes still see,
of biomechanically shutting
Proper mindset and realistic
take extensive damage without
but as it focuses on the survival
down your ear in a millisecond
training to develop autopilot
much blood loss. This appears
mission, the cortex of the brain is
in response to the leading
responses can help overcome
to be a survival mechanism
screening out awareness of what
edge of the shock wave of a
this problem.
intended to limit blood loss in
it deems insignificant to the goal,
gunshot, and then reopening
a combat situation. The price,
and the goal is survival. Research
immediately so you hear
Tunnel Vision
however, is a loss of motor control,
indicates that the ear can also
everything else around you.
Tunnel vision is sometimes
because when the muscles stop
physically shut out loud sounds,
getting blood, they stop working.
just as the eyelid can shut out
Intensified Sounds
narrowing. Under extreme stress,
Eventually, there is a backlash,
bright lights. It would appear that
Whilst many officers experience
such as occurs in a shooting, the
called vasodilation, where the
this biomechanical shut down in
diminished sound under stress,
area of visual focus narrows as
veins go wide open and often the
the ear can occur in a millisecond
some report having intensified
if you were viewing the situation
hands and face go red as the blood
in response to sudden, loud
sound. This most often occurs
through a tube. Tunnel vision,
flows back to the extremities.
noises. First, there is a form of
in low-light conditions, where
along with auditory exclusion
If the officer has sustained
auditory ‘tunnel vision’ in which
the brain chooses to ‘shut down’
and a host of other perceptual
securitysolutionsmagazine.com
• A third response, which is
you press the trigger, it flashes
referred to as perceptual
SECURITY SOLUTIONS // 33