A U S T R A L A S I A’ S L E A DI N G S E C UR I T Y R E S OUR C E F O R BU S I N E S S A N D G O V E R N ME N T
MAY 2018 ISSUE 112
SECURITY AT THE GAMES:
AN INSIDER’S ANALYSIS
ISSUE 112
FEATURES
20
40
CONTENTS
78
50
46
28
COVER STORY
The complexity of delivering security arrangements for a major international multi-sport event run over 11 days, comprising 275 events in 19 sports, involving 4500 athletes from 72 nations and territories is a monumental task to say the least. In this issue’s cover story, Neil Fergus takes a retrospective look at the recent Gold Coast games to determine whether or not the security operation for the 2018 Commonwealth Games will be assessed as either a Bronze, Silver or Gold medal performance.
62
20 HOW HOLLYWOOD IS FIGHTING TERRORISM
How can Iraqi military forces and film makers work with Hollywood companies and celebrities to narrate and recreate powerful and appealing stories of Iraq’s recent war with ISIS? Anne Speckhard and Ardian Shajkovci of the International Center for the Study of Violent Extremism (ICSVE) talk about their recent participation in a joint venture led by the US Department of Defense, in conjunction with the Iraq Military and member of the entertainment industry from both nations, aimed at developing films to help youth recognise the lies of groups like ISIS and to redirect them to better paths to truly heroic acts, finding significance and to pursuing nationhood.
46 HOW I BECAME AN ISIS BRIDE
We present part two of our in-depth examination of how young women are being recruited and radicalised by groups like ISIS and sent back home as dangerous weapons.
50 NEW ISO31000 COMING THIS YEAR. ARE YOU READY?
After more than five years in the making and thousands of comments received from representatives of 54 participating and observing countries, as well as multiple liaison organisations, the updated ISO 31000 standard is going through the final stages of feedback and will likely be published in early 2018. This article summarises the key changes to the most popular standard in the risk management world, ISO 31000, and how the changes will impact businesses.
70 NATIONAL SECURITY CHANGES – AUSTRALIAN-STYLE INTELLIGENCE
Clive Williams looks at the June 2017 Independent Intelligence Review and its potential impact upon the Australian national security and intelligence apparatus.
REGULARS 04 LETTER FROM THE EDITOR 06 CYBER SECURITY
We look at the results of the recently released 2018 State of Cybersecurity Study by ISACA.
08 RESILIENCE
Dr Rita Parker looks at the benefits of exercises in developing a truly resilient organisation.
10 HUMAN RESOURCES
Greg Byrne examines the challenges of human resource management in private RTO’s operating in the security space.
12 RISK MANAGEMENT
Jason Brown looks at the ISO 31000 standard for Risk Management.
14 COMMUNICATIONS 16 THINKING ABOUT SECURITY
Does security as a separate body of knowledge even exist anymore?
18 EVENTS
A look at upcoming industry events.
28 OPERATIONS
Richard Kay examines the value of role playing in security training.
32 EVENTS
78 PRODUCT SHOWCASES 82 SHOPTALK
Company announcements from within the industry.
How can we achieve more effective screening at major events?
36 BUSINESS
How can you keep your business relevant in a rapidly changing industry?
44 LEGAL Q&A
Wills are an important safeguard for anyone who works in a dangerous role or owns a business. We look at the 10 most important things you need to know about wills.
54 AVIATION
Do body scanners work?
58 LOSS PREVENTION
What is the lawfulness or otherwise of filming people in public places and if security staff are filmed in the performance of their work, what is the appropriate response?
62 ACCESS CONTROL
How will Access Control as a Service (ACaaS) change the industry?
74 SEVEN WAYS TO EXHIBIT LIKE A PRO
With Security 2018 just around the corner, we talk to an expert to bring you some great tips and tricks to make your next exhibition a genuinely profitable experience. 2 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
FROM THE EDITOR FROM THE EDITOR www.securitysolutionsmagazine.com
EDITORIAL www.securitysolutionsmagazine.com
EDITOR John Bigelow EMAIL john@interactivemediasolutions.com.au EDITORIAL SUBEDITORS Sist, Ged McMahon EDITOR JohnHelen Bigelow EMAIL john@interactivemediasolutions.com.au SUBEDITORS Helen CONTRIBUTORS Sist, Ged McMahon
Jason Brown, Greg Byrne, Homer Enriquez,Neil Fergus, Richard Kay, Steve Lawson, Michael McQueen, CONTRIBUTORS Rita Parker, David Philips, Anna Don Foster, WilGarry Barnes, Jason Brown, GregRichards, Byrne, Kevin liams, Anne Alex Sidernko, Ami Toben, Richard Kay,Speckard, Steve Lawson, Justin Lawrence, Scott Jim Viscardi, Tony Zalewski O’Driscoll, Rita Parker, Don Williams, Lamie Saif, Anne Speckard, Alex Sidernko, Ardian Shajkovci, Ami Toben, Simeon Votier
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A D
s the leading security resource in
issues everywhere you go. Of course, getting
Australia, we talk a lot about the
all the back issues will be a work in process.
need to be atreally the forefront of oes Australia take security technology. it isclaims only seriously? Yes,Therefore, Government
While do customer feedback provided Australian’s have a very relaxed attitude the motivation the change, togreatest security because theyfor believe, rightly we or were
fitting that weto,actually practise we preach, and some of thewhat corporate even if it is somewhat scary to doa so. To that end, sector demonstrate passing
also very of thehappen original mission wrongly, thatmindful “it will never here”. This the magazine, which was to get quality is of a sentiment we can only hope remains true.
we havefrom recently made some interest time-to-time, but significant what of thechanges to the magazine. average man and woman on the street? Do we
professional information However, as the development old axiom states, one shouldabout security practices into hands ofworst as many always expect the best butthe plan for the and
As most you are no doubt wea honestly takeof security seriously or aware, do we, as
working andsurprised. studying security professionals prepare to be
have been producing a digital of nation, just pay lip service to the version idea
asOf possible withshould a viewnot to have improving course, one to relystandards upon
Security Solutions since 2010. It is with great of security?
and form practices in the industry. mission some of devastating incidentThis to occur in was
excitement that we have notedbe the steadily As we enter 2018, we should thankful that
a large part people of whyto our subscription prices order to force take security seriously.
growinghas number digitalasubscribers over Australia neverof suffered major terrorist
haveisnot changed in almost 20 years. Our There a great deal that the security industry
incident of 9/11, the Boston bombings, the last the fewlikes years. Following the security expo
can do to educate the only business about subscription costs evercommunity covered the cost
the 7,time 2005since in London or the lastbombings year, for of theJuly first launching
the of distribution. taking securityNow, seriously. Inbring past ofbenefits print and we can
terrorist attacks of October 12, 2002 inwe Bali. the digital version of the magazine, finally
issues Security Solutions Editor-At-Large Rod that those costs down even further to ensure
However, result,where the Australian reached as thea point we havecommunity more digital
Cowan has written aboutSecurity how security can act everyone can access Solutions. Atas just
has become somewhat withled regard subscribers than printcomplacent readers. This us to
a differentiator foryear, business and give to companies $17.85 for the that equates a little
to I often hear many of our readers ansecurity. interesting juncture. Many of you havewho been are security managers within large corporations quizzing us for years as to why we still produce
a competitive under threeedge. dollars an issue. You cannot even
comment on the of differences between a print version the magazine. Ourattitudes response to security in Australia and America, where they was always that we wanted the magazine to be
If we have learned anything from tragic get a coffee for that! events that have occurred globally in recent If you have subscribed or renewed your years, it must be that the world has subscription to the print versionchanged of the –
often have to travel and work. According to many as accessible as possible to as many security security managers, Americans understand that professionals as possible. However, as the
permanently – and we keep pretending magazine within thecannot last two issues, your that it has not. 9/11 was not an isolated incident subscription will be extended to a two-year
terrorism is asmart clear devices, and present danger and a number of tablets, chrome fact of daily life and thus, they treat security books, laptops, iPads and the like have grown,
and if groups like ISIS have such digital subscription as oftheir thisway, issue, at no attacks will become much more frequent. There extra charge.
and security workers with the due respect. In we have seen a significant shift in the way contrast, they believe that Australian’s have a readers are interacting with the magazine. very blasé attitude towards security and it is this Given that we have come from a traditional attitude that makes us much more vulnerable print publishing background, the idea of to attack. abandoning the very model that has seen us In my opinion, having recently travelled establish a position as the leading resource through Egypt and Jordan, they are correct. for all things security seemed downright
is a great deal more work to be done to ensure If you are due to renew your that we create the kind of effective security subscription, then please visit www. culture within organisations and the broader securitysolutionsmagazine.com and click on community that will enable Australian’s to be the subscribe link at the top of the page. For safe and secure. And the work must begin with those of you who have been trying to renew security professionals. Let’s make 2018 the year from the website recently, I offer sincere that Australia begins to take security seriously. n apologies for any technical difficulties you
terrifying. However, we need to acknowledge
may have experienced while we were ironing
that we must move with the times and the
out the new system, but all is now working as
wishes of our readers. The shift we have
it should.
seen in the data showing us how people
I would welcome your feedback as we
interact with the magazine, combined with
continue to develop and improve our magazine
the feedback from readers and a desire for
in its digital format. If you have specific ideas
us to become more sustainable, has led us to
about things you would like to see more of in
make the decision that Security Solutions, from
the magazine, please do not hesitate to let us
the beginning of 2018, will continue in its
know. I would also encourage you to become
digital format.
part of our regular digital e-newsletter if you
So, what does this mean for you the reader?
have not already. It is full of great articles
Honestly, not much. You will still have access to
and information and is a great addition to
the same six issues per year. You will still have
the magazine.
all the same great articles from the best minds
PR SECURIT Y
RALIA LTD
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CU
favourite device or computer but, and here is the thing, it will now cost you roughly one third
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O C I AT I
of the price of the old print magazine. That
D LT
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ASS
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To exciting times ahead. We look forward to seeing you at Security 2018 in July.
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COPY/ARTWORK/TYPESETTING APPROVAL Please proof read carefully ALL of this copy/artwork/typesetting material BEFORE signing your approval to print. Please pay special attention to spelling, punctuation, dates, times, telephone numbers, addresses etc, as well as layout.It is your responsibility to bring to our attention any corrections. Minuteman Press assumes no responsibility for errors after a proof has been authorised to print and print re-runs will be at your cost. Signed.................................................................. Date........................
// SECURITY SECURITY SOLUTIONS SOLUTIONS 46 //
extremely well-priced resource. Furthermore, John Bigelow you will have access to the back catalogue of Editor
John Bigelow Editor
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CYBER SECURITY
CYBER SECURITY GAP CONTINUES TO WIDEN A
ccording to the 2018
surveyed, about half (51 per
State of Cybersecurity
cent) of respondents report
Study recently
having diversity programs
released by ISACA,
in place to support women
the worldwide cybersecurity skills gap continues to present a
cybersecurity professionals. • Individual contributors with
significant challenge, with 59 per
strong technical skills continue
cent of information security
to be in high demand and
slight improvement in number
program to improve recruitment,
professionals reporting unfilled
short supply. More than 7
of qualified candidates. Last
advancement and retention of
cyber/information security
in 10 respondents say their
year, 37 per cent of security
positions within their organisation,
organisations are seeking this
professionals said fewer than
kind of candidate.
qualified individuals. 2. Invest in the talent you have,
25 per cent of candidates
to develop the skills you
Yet, there are several positive
for security positions were
need. The skills organisations
and promising insights in the
sufficiently qualified. This year,
need are in short supply, so
trends revealed in part 1 of the
ISACA data:
that number dropped to 30
organisations will need to close
recently released ISACA State of
• Time to fill open cybersecurity
per cent.
the gap through training and
according to ISACA’s new cybersecurity workforce research. Among the concerning
• Budgets are increasing. Sixty-
retention programs.
Cybersecurity 2018 Report:
positions has decreased
• High likelihood of cyberattack
slightly. This year, 54 per cent
four per cent of respondents
continues. Four in five security
of respondents say filling open
indicate that security budgets
and actionable reporting to the
professionals (81 per cent)
positions takes at least three
will increase this year, compared
board about security concerns.
surveyed indicated that their
months, compared to last year’s
to 50 per cent last year.
If the enterprises measure and
enterprise is likely or very likely
62 per cent.
to experience a cyberattack
• Gender disparity exists but can
3. Implement objective, consistent
“This research suggests that the
track risk systemically and
persistent cybersecurity staffing
holistically, board prioritisation of security is likely to improve.
this year, while 50 per cent
be mitigated through effective
problem is not a financial one.
of respondents indicate that
diversity programs. Diversity
Even though enterprises have
their organisation has already
programs clearly have an impact.
more budget than ever to hire,
About the State of Cybersecurity
experienced an increase in
In organisations that have one,
the available workforce lacks the
Study
attacks over the previous 12
men and women are much more
skills organisations critically need,”
More than 2,300 cybersecurity
months.;
likely to agree that men and
said ISACA CEO Matt Loeb, CGEIT,
professionals who hold ISACA’s
women have the same career
CAE. “More of those dollars will
Certified Information Security
(31 per cent) say their board
advancement opportunities.
need to be invested in technical
Manager (CISM) and/or Cybersecurity
has not adequately prioritised
Eighty-seven per cent of
cybersecurity training, along with
Nexus Practitioner™ (CSXP)
enterprise security.
men say they have the same
effective retention programs.
designations and positions in
• Men tend to think women have
opportunities, as compared to
Practitioners who acquire and
information in security participated
equal career advancement
77 per cent of women. While
demonstrate hands-on technical
in the online survey. The findings will
in security, while women say
a perception gap remains, it is
cybersecurity skills will find
be issued in three reports in 2018.
that’s not the case. A 31-point
significantly smaller than the
themselves in significant demand.”
To download a complimentary copy
perception gap exists between
37-point gap among men and
male and female respondents,
women in organisations without
with 82 per cent of male
diversity programs (73 per
respondents saying men
• Nearly 1 in 3 organisations
of part 1, visit https://cybersecurity. isaca.org/state-of-cybersecurity. The
cent of men in organisations
Reducing Risk and Strengthening Cybersecurity
and women are offered the
without diversity programs say
ISACA recommendations that
evolving threat landscapes, including
same opportunities for career
advancement opportunities are
can help enterprises address the
trends related to enterprise threats,
advancement in cybersecurity,
equal, compared to 36 per cent
skills gap and bolster security
defense mechanisms and more. The
compared to just 51 per cent of
of women).
programs include:
study is the latest research from
1. Develop a strong diversity
ISACA’s Cybersecurity Nexus. n
female respondents. Of those
6 // SECURITY SOLUTIONS
• Security managers are seeing a
second volume of the State of Cyber Security study will shed light on
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RESILIENCE relevant and timely exercises helps to evaluate organisational plans to ensure resilience processes are fit for purpose. The other key value of conducting exercises is that the findings provide valuable evidence, particularly for the security professionals in charge of the exercises. In this 21st century of global risks and threats unheard of by previous generations of
DR RITA PARKER
managers, the development of the human capacity of individual leaders
EXERCISES AND THE RESILIENT ORGANISATION
and their enabling teams to handle unplanned eventualities is critical. The use of well-thoughtout exercises helps people in organisations better understand the risks and threats, as well as their own vulnerabilities. Importantly, it allows them to put in place useful, tested and relevant plans that
ny business plan will
because it provides a response
for any organisation, whether it is
will help them achieve a resilient
not survive its first
to life-threatening situations and
a multi-national corporation or a
organisation that has demonstrated
encounter with
events that cannot be averted in
smaller company, so that people
its duty of care to its people and
reality. The reality
time. Organisations need to be
learn to function under duress in
other stakeholders. n
will always be different. It will
resilient to survive and thrive; they
a safe environment rather than be
never fit the plan.” Jeff Bezos,
need to be able to absorb an event
thrown in the deep end – with only
Amazon
that necessitates change, to adapt
an untested plan!
“A
That is why the key to planning
and continue to maintain their
lies in creating strategies that are
competitive edge and profitability.
resilient, particularly to deal with
The viability and sustainability
Conducting regular testing of
Dr Rita Parker is a consultant advisor to organisations seeking to increase their corporate and
existing corporate plans through
organisational resilience and crisis
exercises is part of an organisation’s
management ability. She is an
unlikely disruptions and events. The
of organisations continues to be
duty of care to its staff and other
adjunct lecturer at the University of
likelihood of a complex emergency
tested in a world that is constantly
stakeholders. However, the value
New South Wales at the Australian
or crisis situation is a very real
changing and with such change
of such exercises is often criticised
Defence Force Academy campus
consideration for senior managers
comes a range of new risks, threats
by some senior managers and
where she lectures on resilience and
and security professionals and such
and challenges – often unexpected
employees who argue that they
non‑traditional challenges to security
a situation can occur with little or
or unanticipated. This has led to
are too busy to be away from ‘their
from non‑state actors and arising
no warning, affecting a broad range
a shift in security management
real job’! They need to keep in mind
from non-human sources. Dr Parker
of people and resources. When such
practices for emergency events and
they will not have a job to do if the
is also a Distinguished Fellow at the
a situation occurs, people feel the
crisis situations. This new framework
organisation does not or cannot
Center for Infrastructure Protection
need to take action – to respond.
recognises that non-professionals
function properly.
at George Mason University Law
Therefore, the governance of
are directly and indirectly
emergencies or crisis situations has
involved in security practices.
activities develop the capabilities
former senior advisor to Australian
become part of everyday life.
Such involvement can range from
of managers and employees;
federal and state governments in
reporting suspicious behaviour to
they offer opportunities to make
the area of resilience and security.
traditional corporate strategies
more active participation in specific
mistakes and to learn from them
Dr Parker’s work and research has
are not protecting them from an
resilience practices, including
and, in doing so, validate the
been published in peer‑reviewed
unexpected event. Resilience – the
exercises that seek to educate
organisation’s resilience process
journals and as chapters in books
capacity to self-organise, to learn
and train potential or likely at-risk
and build confidence. Exercises
Australia, Malaysia, the United
and to adapt to disruption – offers
corporate populations.
provide an ideal opportunity to gain
States, Singapore and Germany
real hands-on experience in a safe
and presented and national and
Organisations are realising that
a useful mechanism of governing
The only way to know if a plan
Conducted effectively, exercise
School, Virginia, USA. She is a
emergency and crisis situations.
is effective is to use it. The next
and secure learning environment,
international conferences. Rita holds
Resilience has been adopted into
best thing is to test it through an
by using realistic and relevant
a PhD, MBA, Grad. Dip., BA, and a
policy and response strategies
exercise. Such exercises are critical
scenarios. Importantly, conducting
Security Risk Management Diploma.
8 // SECURITY SOLUTIONS
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HUMAN RESOURCES
HUMAN RESOURCE MANAGEMENT IN PRIVATE RTOS OPERATING IN THE SECURITY INDUSTRY IN AUSTRALIA BY GREG BYRNE
he security industry
a vested interest in the effective
non-procedural; it was usually
larger small businesses, especially
in Australia is
management of RTOs, standard
run or controlled by the CEO (in
those that are operating as
dependent on
of education and standard of
other words, the CEO was the HR
RTOs in the security sector, it is
registered training
educators (trainers) that are
manager) rather than by an HR
vital. As the security industry in
organisations (RTOs) to provide
operating inside RTOs, and the
specialist. Which meant HR was
Australia continues to grow and
employees with the requisite
effective (and fair) government
not contributing effectively or
professionalise, so too will the
industry standard qualification to
oversight of these RTOs. One of
independently to the RTO because
pressure on RTOs to continue to
allow currently employed guards
the most important oversight and
it reflected the idiosyncrasies and,
grow and professionalise. Growth
and managers to continue
potentially consultative positions
at times, prejudices of the CEO. It
will force CEOs and their managers
professional growth, and also to
with RTOs is the human resources
also meant the HR role was in some
to formalise HR and build in
educate entry-level employees.
(HR) manager. The reason for this
cases relatively informal. Although
stronger principles of equity and
Anyone who wants to become a
is that one of the roles of HR in
this approach can offer private
fairness to attract and retain high-
security guard in Australia must
any organisation is education,
RTOs a degree of flexibility, it can
quality employees. The trick will
have completed an approved
compliance and recruitment. If HR
be a problem in the compliant-rich
be to do this in a way that does not
course conducted by a recognised
is doing their job in RTOs they will
world of RTOs in the security sector.
sacrifice the flexibilities on which
RTO. Anyone who wants to consult,
ensure the educational standard
Another problem with an overly
they have built their successes. A
teach or install in most states of
of trainers meets the needs and
flexible approach to HR is the
vital need exists in RTOs operating
Australia will need qualifications
requirements of the industry sector.
effective management of business
in security to develop new and
over those required for a guard’s
Further, they will ensure that the
growth, which in the growth
innovative approaches to HR
licence. In NSW, for example,
RTO is meeting the regulatory
industry that security in Australia
management that incorporate both
anyone installing, selling, teaching
requirements of state oversight
is, can be problematic. The reason
flexibility and equity principles. n
or consulting in security needs a
bodies, as well as ASQA. Finally,
for this is that growth heralds
class 2 licence. One of the
the HR manager will also ensure
the need for a more professional,
educational requirements for a
that they are recruiting competent,
less personal approach to
of Multiset Consultancy Pty Ltd, a
class 2 licence is, as a minimum, a
qualified and focused trainers and
management, including the need
multi-faceted consultancy advising
Cert IV in Security Risk Management
support staff.
for a more formal approach to
CEOs and boards of security
HR management.
organisations in Australia on best
T
offered by an RTO that has
A wide-ranging study conducted
Greg Byrne is CEO and director
approaches to manage business
Australian Skills Quality Authority
by an academic from a regional
(ASQA) approval to offer and run
NSW university on the role of HR
I have espoused the need for
risk, particularly operations, disaster
the course.
in RTOs made several interesting
dedicated HR positions in all
recovery, business continuity and
observations on how HR is
organisations. It may not be
human resources. Greg can be
on the training sector that the
operating in privately run RTOs.
possible in small businesses, but
contacted via email greg@multisec.
Australian security industry has
It found that HR was informal and
for medium businesses and the
com.au or on 0402 295 124.
It is because of this dependency
10 // SECURITY SOLUTIONS
In this column in the past
securitysolutionsmagazine.com
RISK MANAGEMENT
THE NEW ISO 31000 KEEPS RISK MANAGEMENT SIMPLE D
BY JASON BROWN
amage to reputation or
nature of risk management,
risk management to their needs
be developing the HB167 Security
brand, cybercrime,
drawing on new experiences,
and objectives – a key benefit
Risk Management Handbook
political risk and
knowledge and analysis for the
of the standard. Jason Brown
terrorism are some of
revision of process elements,
explains: “ISO 31000 provides a
ISO/TC 262, Risk management:
the risks that private and public
actions and controls at each stage
risk management framework that
https://www.iso.org/
organizations of all types and sizes
of the process
supports all activities, including
committee/629121.html
around the world must face with
• Streamlining of the content
decision making across all levels
News:
increasing frequency. The latest
with greater focus on sustaining
of the organization. The ISO 31000
https://www.iso.org/
version of ISO 31000 has just been
an open systems model that
framework and its processes
news/2017/02/Ref2165.html
unveiled to help manage
regularly exchanges feedback
should be integrated with
https://www.iso.org/
the uncertainty.
with its external environment to
management systems to ensure
news/2015/05/Ref1963.html
fit multiple needs and contexts
consistency and the effectiveness
Web page:
Risk enters every decision in life, but clearly some decisions need a
As Chair of technical committee ISO/
of management control across
https://www.iso.org/iso-31000-
structured approach. For example,
TC 262 on risk management that
all areas of the organization.”
risk-management.html
a senior executive or government
developed the standard, I suggest
This would include strategy and
TC website :
official may need to make risk
that the revised version of ISO
planning, organizational resilience,
https://isotc262.org/
judgements associated with very
31000 focuses on the integration
IT, corporate governance, HR,
complex situations. Dealing with risk
with the organization and the role of
compliance, quality, health and
ISO store
is part of governance and leadership,
leaders and their responsibility. Risk
safety, business continuity, crisis
ISO 31000 n
and is fundamental to how an
practitioners are often at the margins
management and security.
organization is managed at all levels.
of organizational management
The resulting standard is
Jason Brown is the National
and this emphasis will help them
not just a new version of ISO
Security Director for Thales in
practices are no longer adequate to
demonstrate that risk management is
31000. Reaching beyond a simple
Australia and New Zealand. He is
deal with today’s threats and they
an integral part of business.”
revision, it gives new meaning
responsible for security liaison
to the way we will manage risk
with government, law enforcement
Yesterday’s risk management
need to evolve. These considerations
Each section of the standard
were at the heart of the revision
was reviewed in the spirit of clarity,
tomorrow. As regards certification,
and intelligence communities to
of ISO 31000, Risk management –
using simpler language to facilitate
ISO 31000:2018 provides
develop cooperative arrangements
Guidelines, whose latest version has
understanding and make it accessible
guidelines, not requirements,
to minimise risk to Thales and
just been published. ISO 31000:2018
to all stakeholders. The 2018 version
and is therefore not intended
those in the community that it
delivers a clearer, shorter and
places a greater focus on creating
for certification purposes. This
supports. He is also responsible
more concise guide that will help
and protecting value as the key driver
gives managers the flexibility to
for ensuring compliance with
organizations use risk management
of risk management and features
implement the standard in a way
international and commonwealth
principles to improve planning and
other related principles such as
that suits the needs and objectives
requirements for national security
make better decisions. Following
continual improvement, the inclusion
of their organization.
and relevant federal and state
are the main changes since the
of stakeholders, being customized to
previous edition:
the organization and consideration of
TC 262 is to help organizations
of senior boards and committees,
• Review of the principles of risk
human and cultural factors.
ensure their viability and success
including Chair of the Security
over the longer term, in the
Professionals Australasia;
the “effect of uncertainty on
interests of all stakeholders, by
member of ASIS International
objectives”, which focuses on the
providing good risk management
Standards and Guidelines
management who should
effect of incomplete knowledge
practice. Because “failure to
Commission; Chair of Australian
ensure that risk management is
of events or circumstances on an
manage risks is inherently
Standards Committee for Security
integrated into all organizational
organization’s decision making.
risking failure.
and resilience. As of February 2017
activities, starting with the
This requires a change in the
governance of the organization
traditional understanding of risk,
the use of the ISO 31000 in the
of the International Standards
forcing organizations to tailor
security context and where we will
Committee for Risk Management.
management, which are the key criteria for its success • Focus on leadership by top
• Greater emphasis on the iterative
12 // SECURITY SOLUTIONS
Risk is now defined as
The principle objective of ISO/
In the next column I will address
laws. He has served on a number
Jason has been appointed Chair
securitysolutionsmagazine.com
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COMMUNICATIONS
TERRORISM – TOOLS AND GOALS BY AMI TOBEN
O
f the various
troops, granting independence,
of casualties might sound like a lot,
attacks have statistically longer
misconceptions
cutting economic ties and so on).
the idea is to affect tens of millions
planning stages than any other type
of people by convincing each and
of crime.
surrounding terrorism, a
This misconception is one which people should not be
every one of them that this could just
surprisingly common one is the
blamed for harbouring, because
as easily happen to them.
misunderstanding about the
this misconception is deliberately
political motivations behind
created by the perpetrators of such
crucial for terrorist organisations
rather than react to attacks. For this
terrorism. This might sound
attacks, and for very good reasons.
because political systems are
reason, it becomes more important
surprising because, as many readers
When people think that the only goal
much more effectively swayed by
than ever to understand the hostile
know, the political aim of terrorism
of terrorist attacks is the creation of
widespread public opinion than by
planning process of an attack.
actually appears in its dictionary
death and destruction, they usually
small-scale, localised ones. Case in
Only once security professionals
definition. And yet, the
assume – wrongly – that planning
point is the 2004 Madrid bombings.
understand this type of hostile
misunderstanding persists.
such attacks is a quick and simple
These attacks caused the deaths
planning, locate its weaknesses and
affair. What, after all, is so difficult
of 191 people and wounded over
learn from case studies (https://
reasons for this is because when
about placing a homemade bomb on
2000, but their real effect was in
protectioncircle.org/2013/07/05/
people think back to specific terrorist
a random busy street?
swaying millions of people to elect
terrorism-case-studies/) will they
the anti-war socialist party only three
be able to disrupt it and prevent it
Perhaps one of the biggest
attacks and recall the chilling
Most terrorist organisations want
This type of multiplier effect is
It is these planning stages that proactive security professionals seek to disrupt in an attempt to prevent
images that were portrayed in the
people to wrongly believe it is easy
days later. The newly elected Spanish
from manifesting itself into an actual
media, many tend to impulsively
for them to carry out such attacks.
government then proceeded to pull
attack. n
declare that the sole intent of such
Anyone who thinks it is easy to plan
its troops out of the Iraq war. This is
shocking attacks is to create death
and carry out a terrorist attack will
a prime example of the unfortunate
and destruction. Slightly more
be much more likely to believe the
effectiveness of terrorism and how it
consulting, training and special
reflective people will claim that
type of declarations terrorists make
enables relatively localised attacks
operations for HighCom Security
terrorists are indeed trying to create
after their attacks, in which they warn
to have profound national, and even
Services. He is one of the pioneer
death and destruction, but that
that individuals and everyone they
international, effects.
developers of the terrorist activity
this is in order for people to live in
know are never safe, that they can
terror – hence the term terrorism. The
be reached at any place at any time.
how difficult it actually is to plan and
and covert protection fields in Silicon
misconception that is contained in
The idea here is to convince as many
carry out a terrorist attack is to follow
Valley. Trained in Israel, Japan and
both of these claims is a classic case
people as possible that they too can
a deductive process and to reverse
the US, Ami has over 15 years of
of mistaking tools for goals.
be personally and physically affected
engineer the attack to figure out how
military (IDF) and private sector
by terrorist attacks, thereby creating
it was planned. Again, if the goal is
security experience. Currently based
a terrorising multiplier effect.
to simply create random death and
in the San Francisco Bay Area, Ami
destruction, then there might not
has been providing special protective
Yes, it is true that most terrorist attacks cause death and destruction, and that death and destruction
The reality of terrorist attacks
One way to start understanding
Ami Toben is the director of
prevention, surveillance detection
evoke feelings of terror, but these
is that, in relative terms, only very
be all that much planning involved,
services to Fortune 500 corporations,
are merely tools (or sub-goals at
few people can actually be harmed.
but if the goal is of a political nature,
foreign governments, foundations,
best). Terrorism’s ultimate goal is for
Casualty numbers from most terrorist
there is likely much more planning
political organisations and wealthy
the feeling of terror to affect public
attacks in the West usually range
behind it. Suddenly, every little detail
individuals. Ami’s new book,
opinion in such a way that it trickles
from single individuals to dozens.
becomes important – from the exact
Surveillance Zone: The Hidden World
into the political system, bringing
Only in very rare cases (like 9-11) will
location and timing to the scale, type
of Corporate Surveillance Detection
about the desirable political change
these casualty figures range up to the
of attack and profile of the victims.
Covert Special Operations, is available
(declaration of war, pulling out of
hundreds. While dozens or hundreds
Indeed, studies show that terrorist
now from amazon.com
14 // SECURITY SOLUTIONS
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THINKING ABOUT SECURITY
WHERE DO WE FIT? BY DON WILLIAMS C
t may seem like a silly
matter? With systems becoming
Drones are already being
The old differences between
question, but does
more interconnected, traditional
used for delivery of improvised
physical, personnel and information
security as a separate
delineations of management
munitions and drugs. Increases in
security will continue to blur as
body of knowledge
disciplines such as security,
battery and other on-board power
it did last century with IT and
personnel, facility and so on are
systems with aligned control
communications security. As the
disappearing. If things are linked,
and autonomous controls will
world becomes more interlinked
meld of physical, computing and
security being just one of the
increase the difficulty in controlling
and co-reliant, so will security
communications technologies, the
many functions of the automated,
who is doing what in the low-
specialists need to have a broader
distinction between deterrence,
intelligent BMS, why have any
level airspace.
view of what is being protected,
delay, detection, reporting and
security specialists at all? The same
Given human nature, there
from whom/what and how. The
response is becoming blurred.
question applies in the digital world
will remain a need for a physical
main challenge for security will
Security capability may be
with increased cloud security, and
presence at venues to separate
remain, as always, to be relevant
embedded in the software and its
personnel security where algorithms
antagonists and to calm or remove
and of value to senior management.
roll-out rather than at the site. If
looking at past employment
certain patrons. The ever-increasing
This is done through professional
every item in an Internet of Things
data, public records and so on
ability to record and instantly
development of individual skills
world could be a detector with video
will make the selection of future
transmit incidents with analytical
while looking outwards.
recording, capture and transmission
employees easier.
surveillance will perhaps even see
I
even exist anymore? With the ever-increasing
The answer to the question
capability to monitor the baby, pet or
On the other hand, new
intruder, why will a security specialist be needed to help with placement of CCTV, detection and alarm systems?
the increasing availability of
With improved authentication
Arduino and related hardware and
to provide specialist, detailed
on devices such as access tokens
software, anyone can make items
capabilities and to advise users on
linked into the broader intelligent
sophisticated enough to interface
how best to apply the technologies
building management systems (BMS),
with other systems and be operated
and the vulnerabilities those
is a recognised thought leader in
what need will there be for access
from around the globe. Combined
technologies generate. There
security, emergency management and
control providers?
with automated, remote building/
will probably be an increased
related disciplines. His book, Bomb
home control systems, new types of
need for assurance on the in-
Safety and Security: the Manager’s
via Apple, Microsoft, Google and
unauthorised surveillance, sensors,
place capabilities to see if they
Guide, is available from Amazon.
so on, will the concept of in-house
switches and disabling devices
are protecting the assets of the
Don can be contacted via email
versus external security advice
will appear.
organisation/person.
donwilliams@grapevine.net.au n
With commonality of systems
16 // SECURITY SOLUTIONS
this role evolve into something
is: security does exist as one of
technologies bring with them
more akin to mitigation and
the key protective disciplines,
new security challenges. With
evidence recording.
but it is becoming ever more
There will always be a need
interdependent. Are we sure it will exist in a few years’ time? Don Williams CPP RSecP ASecM
securitysolutionsmagazine.com
M
Y
CM
MY
CY
CMY
K
NEW!
EVENTS
ISC West
moved to the ISC West show
Held annually between
11–13 April 2018
floor in 2017! As the digital
Sydney and Melbourne, TFX is
Sands Expo Convention Center,
and physical worlds collide,
Australia’s largest learning and
Las Vegas
it is increasingly important
networking event for facilities
ISC West is the largest security
for industry professionals to
and workplace management
industry trade show in the US.
protect their organisations and
professions seeking solutions for
At ISC West you will have the
clients from both physical and
creating more efficient, sustainable
chance to meet with technical
cyber threats. CSE provides
and productive facilities
multidisciplinary professions
representatives from 1,000+
holistic solutions for today’s
and workplaces.
to have a voice and achieve
exhibitors and brands in the
connected organisations.
Total Facilities is
• bring new and leading solutions in operational efficiency to the market • deliver forefront trends for running more sustainable facilities and workplaces • foster a community of
recognition
security industry and network with
Working with SIA, ISC West also
comprehensive and efficient in
over 28,000 security professionals.
features world-class education
its delivery and provides real
industry and challenge
to learn about every facet of the
solutions to everyday operational
traditional perceptions of
security industry.
challenges by connecting buyers
In 2018, ISC West will offer attendees a host of attractions including: • new products and technologies,
Visit www.iscwest.com for more information.
encompassing everything
• redefine the future of the
facility management.
and sellers to source innovation,
Visit www.totalfacilities.com.au for
debate current issues, share
more information.
insights and create opportunities
from access control to
Total Facilities
for an invaluable community
CivSec 2018
unmanned vehicles.
18–19 April 2018
of professionals.
1–3 May 2018
• Unmanned Security Expo,
Melbourne Convention and
Melbourne Convention and
introduced in 2017, is an event
Exhibition Centre, Melbourne
Our vision
Exhibition Centre, Melbourne
within ISC West focusing on
Returning to Melbourne with
We champion professionals
Security, Safety and Sovereignty for
unmanned aerial vehicles
an exciting new proposition,
who support the built and work
the Indo-Asia-Pacific Region
(UAVs), unmanned ground
Total Facilities now unites
environment with a sense of
Building on the success of the
robotics and vehicles (UGVs),
both facilities and workplace
belonging and advocacy – the
inaugural CivSec event, 2018
and the various software and
professionals in the ultimate
unsung heroes and behind-the-
will bring together leaders and
applications that support them.
industry destination for the built
scenes forces. We will evolve and
decision makers, policy makers
and work environment.
grow our offer year on year to:
and advisers, managers and
• Connected Security Expo (CSE)
18 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
officials, operational professionals,
through developing a integrated
technical specialists, strategists
strategic focus. In particular, the
and academics, researchers and
conference will look at breaching
consultants, technology developers
the gap for sharing of information/
and industry suppliers.
intelligence, policy, tactics and
While focusing on the Indo-
capability. Recognising modern-
Asia-Pacific region, CivSec 2018
day thought in breaking down
will address issues of global
self-imposed barriers, allowing us
significance. The sovereignty,
to sufficiently structure to better
safety, prosperity and cohesion
secure Australia.
of societies and communities
Safeguarding Australia 2018
everywhere are threatened by
will draw on the knowledge of
natural disasters and emergencies,
domestic and international experts
by human catastrophe and civil
to contextualise the current
disorder, by criminal activity and
threat environment and look at
terrorism and by the movement
the development of Security and
of distressed populations across
Emergency Management structures.
porous frontiers.
The conference will culminate in a
This international congress
strategic snapshot looking at our
and exposition will zero-in on key
future direction and our ability to
themes, which will include:
evolve in-line with the threat posed
• human security and safety
to our way of living.
• public security, policing and protection • infrastructure, resource and environmental security
The approach of the conference
manufacturers, distributors, security
The OSPAs recognise and
is to engage and inform Security
professionals and end-users to
reward companies and individuals
and Emergency Management
connect and create unparalleled
across the security sector. They are
Leaders, Practitioners and Policy
business opportunities.
designed to be both independent
The entire team is looking
and inclusive, providing an
• cybersecurity and social media
makers at all levels of Government
• borders and sovereignty
and Industry on best practice today
forward to once again reuniting
opportunity for outstanding
• homeland security
and their thoughts for the future, so
more than 4,500 security
performers, whether buyers or
• community resilience
we may develop our shared vision
professionals with over 150
suppliers, to be recognised and for
• emergencies and disaster
and capacity to best Safeguard
leading suppliers. The 2018 show
their success to be celebrated.
Australia for our collective future.
is set to see some interesting new
management • catastrophes and humanitarian response
For more information, visit www. safeguardingaustraliasummit.org.au
are based on extensive research
new attractions.
on key factors that contribute
Make sure you put the dates
• innovation and technology.
The criteria for these awards
innovations, as well as a host of
to and characterise outstanding
in your diary. We look forward to
performance. (This research can be
Comprising an exposition of
Security Exhibition & Conference 2018
seeing you again in Melbourne in
found at https://perpetuityresearch.
equipment, technology and
25–27 July 2018
2018 for the Security Exhibition &
com/wp-content/uploads/2014/09/
services and a congress of
Melbourne Convention and
ASIAL Conference!
Aspiring-to-Excellence.pdf)
specialist conferences, CivSec
Exhibition Centre, Melbourne
2018 will confront the complex
In 2018, the Security Exhibition
and increasingly interconnected
& Conference is heading back
security and environmental
to Melbourne.
Visit securityexpo.com.au for more information.
The OSPAs are being set-up in collaboration with security associations and groups across
The 2018 Australian OSPAs
many countries.
Conference is the industry’s annual
18 October 2018
standardising the award categories
opportunity to reunite for three
Doltone House,
and criteria, the OSPAs scheme
days of quality networking and
Hyde Park, Sydney
provides an opportunity for
Safeguarding Australia 2018
unrivalled education alongside a
The Outstanding Security
countries to run their own
showcase of the most innovative
Performance Awards (OSPAs) are
evidence-based OSPAs schemes
9–10 May 2018
solutions to the Australian market.
pleased to announce the dates
while maintaining an ability to
Canberra
For over three decades, it has been
for the 2018 Australian awards.
compete on an international level
This year’s summit will address
the largest and most established
They will be working for the fourth
in the future – World OSPAs.
developments of contemporary
commercial event for the security
year in a row with the prestigious
interagency operations and focus
industry in Australia, bringing
Australian Security Industry
more information or to make a
on the friction points created
together the entire supply chain of
Association Limited (ASIAL).
nomination. n
challenges facing modern societies. Visit www.civsec.com.au/ for more information.
securitysolutionsmagazine.com
The Security Exhibition &
By researching and
Visit au.theospas.com for
SECURITY SOLUTIONS // 19
FEAUSRE
HOW CAN HOLLYWOOD HELP FIGHT ISIS AND SIMILAR TERRORIST GROUPS? BY ANNE SPECKHARD AND ARDIAN SHAJKOVCI
20 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
The International Center for
of courage, as they did those of
the Study of Violent Extremism
human suffering and tragedy in
(ICSVE) researchers recently took
equal measure. Many found such
part in a Department of Defense
stories emotional yet uplifting.
(DOD – CENTCOM) and Iraqi
Army soldier Hussein died while
government jointly sponsored
saving the weak and carrying
incubator program held in
injured companions to safety.
Baghdad, Iraq. Facilitated also by
In death, in the words of those
American Abroad Media (AAM),
who knew him personally, he
the program served to bring
gained fame as a national hero.
together Iraqi forces, Iraqi film-
Reminiscent of Mona Parson’s
makers and personalities from the
courage in hiding allied airmen
Hollywood film industry, such as
in her house in the outskirts
Bill Marsilii, Janet Batchler and
of Amsterdam during the Nazi
Tim Clemente. The participants
occupation, Umm Qusai, a brave
shared important ideas on how
Iraqi woman, courageously pulled
to narrate and recreate powerful
it off without being caught by
and appealing stories of Iraq’s
ISIS. She was determined to enter
recent war with ISIS, including
a clandestine world of rescuing
how to create appropriate images
the vulnerable, by some accounts
of struggle, heroism and unity
saving dozens of Iraqi soldiers
in a war against one of the most
from ISIS by sheltering them
barbaric terrorist groups to date,
in her home. The story of Baiji
and how to attract audiences to
refinery, just north of the capital,
such stories in a manner that
Baghdad, and the brave men
builds national unity, heals
who stoically fought back against
wounds of sectarianism and
ISIS was depicted as a symbol of
binds back a society torn apart by
national resistance against ISIS,
terrorist ideologies and actions.
while also serving to celebrate the
During the conference, Iraqi
government’s determination to
forces and film-makers featured a
prevail over the terrorist group.
number of intriguing war stories
also took centre stage in many
heroes who gave their all trying
of the presented documentaries,
to rescue their country out of the
as though the Iraqi military
hands of a brutal terrorist group,
and security establishment was
portraying them from different
seeking a way to eliminate future
perspectives and with varying
carnage. Hiding in plain sight,
objectives. The conference also
there were also images of those
shed light on the relationship
who seemed to want to go on
between the armed forces and
with their lives, exhausted and
the film industry. Both Hollywood
disinterested in revisiting the
participants and members of the
conflict. Some suggested injecting
Iraqi military reminded us of the
laughter in the midst of death
prevailing popularity of movies
and destruction found in the
and documentaries about heroic
recent conflict. As we listened to
men and women in the battlefield
numerous presentations by the
and the ordinary citizens whose
Iraqi military and young movie
amazing courage sets examples
producers, we also wondered if
for all of us.
images of peace, romance and
Members of the Iraqi military
securitysolutionsmagazine.com
ISIS-related horror stories
presented on film, particularly of
comedy often found during times
chronicled stories of honour,
of war could augment those of
heroism, patriotism and the
cinematic combat in restoring a
Iraqi army’s ability to protect the
sense of hope for the future. The
nation. They also portrayed acts
movie Life is Beautiful comes to
SECURITY SOLUTIONS // 21
FEAUSRE
collecting interviews with ISIS defectors, returnees and prisoners, studying their trajectories into and out of terrorism, their experiences inside ISIS, as well as developing the Breaking the ISIS Brand Counter Narrative Project materials from these interviews. She has been training key stakeholders in law enforcement, intelligence, educators and other countering violent extremism professionals on the use of counter-narrative messaging materials produced by ICSVE both locally and internationally as well as studying the use of children as violent actors by groups such as ISIS and consulting on how to mind; a touching fictional movie
and Iraq to cause devastation and
The presence of Hollywood film-
rehabilitate them. Follow Anne @
of a Jewish father determined to
suffering to so many.
makers in Baghdad this past week
AnneSpeckhard
shelter his son from the horrors of
Hollywood screenwriter Janet
was crucial to further strengthen
Ardian Shajkovci Ph.D is
the Holocaust by convincing him
Batchler reminded participants
the fight against terrorist groups
the Director of Research and a
that their time in a concentration
that many Westerners have stood
like ISIS and advance education
Senior Research Fellow at the
camp is merely a game.
up to neo-Nazism in modern
in film-making in ways relevant
International Center for the Study
day times precisely because
to furthering the Iraqi national
of Violent Extremism (ICSVE). He
these highlight not only the
they learned from movies
context. n
has been collecting interviews
importance of rebuilding national
that the symbols of Nazism
identity and solidarity through
represent evil. Similarly, today
documenting heroic stories of
Conferences such as
with ISIS defectors and studying Anne Speckhard Ph.D. is
their trajectories into and out of
we need new films to help youth
an adjunct associate professor
terrorism as well as training key
war and human suffering, but
recognise the lies of groups
of psychiatry at Georgetown
stakeholders in law enforcement,
also countering the narrative of
like ISIS and to redirect them
University School of Medicine
intelligence, educators and other
terrorist groups like ISIS. The
to better paths to truly heroic
and Director of the International
countering violent extremism
Hollywood screenwriters and
acts, finding significance and to
Center for the Study of Violent
professionals on the use of
producers offered their expertise
pursuing nationhood.
Extremism (ICSVE). She has
counter-narrative messaging
interviewed over 600 terrorists,
materials produced by ICSVE both
in creating story lines that could
At ICSVE, we continue to
challenge ISIS and other terrorist
understand the importance of
their family members and
locally and internationally. He has
groups’ powerful use of video and
generating theatrical productions
supporters in various parts of the
conducted CVE-related fieldwork
imagery, especially important in
that capture audience attention
world, designed the psychological
in Western Europe, the Balkans,
the face of ISIS’ prolific Internet
and imagination. In our
and Islamic challenge aspects
Central Asia and the Middle East,
distributed video productions and
Breaking the ISIS Brand Counter
of the Detainee Rehabilitation
mostly recently in Jordan and Iraq.
their clever use of social media to
Narratives Project, we use the
Program in Iraq to be applied
Ardian holds a doctorate in Public
identify and contact vulnerable
voices of actual ISIS insiders –
to 20,000+ detainees and 800
Policy and Administration from
youth who like, share, re-tweet or
defectors, returnees and ISIS
juveniles and has consulted to
Walden University, with a focus
otherwise endorse such products
cadre prisoners – we have
NATO, OSCE, foreign governments
on Homeland Security Policy. He
– swarming in to lure them
interviewed on film to denounce
and to the U.S. Senate and House,
obtained his M.A. degree in Public
further into the group. Given
the group as the un-Islamic,
Departments of State, Defense,
Policy and Administration from
Hollywood’s long-standing history
barbaric and corrupt group
Justice, Homeland Security,
Northwestern University and a B.A.
of countering enemy narratives,
they found it to be. We use ISIS
Health and Human Services, CIA,
degree in International Relations
it seems that they might have just
propaganda pictures and videos
FBI, CNN, BBC, NPR, Fox News,
and Diplomacy from Dominican
the ‘medicine’ for dealing with
to illustrate the horror stories
MSNBC, CTV and in Time, The New
University. He is also an Adjunct
the ISIS poison spewed out over
they tell, effectively turning ISIS’
York Times, The Washington Post,
Professor at Nichols College,
the Internet over the last five
propaganda back on them. At
London Times and many other
teaching undergraduate and
years and capable of luring over
ICSVE, we know the power of
publications. In the past two years,
graduate-level counterterrorism
30,000 foreign fighters to Syria
film to turn hearts and minds.
she and ICSVE staff have been
and cybersecurity courses.
22 // SECURITY SOLUTIONS
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24 // SECURITY SOLUTIONS
securitysolutionsmagazine.com
PREVENTING OR STOPPING MASS
CASUALTY EVENTS BY DAVID PHILLIPS
If you are looking for an answer,
a part of, but have not yet heard
such as a school, day care, a
solutions being studied, but
it is here; it is just not what you
talked about as much, is solving
mall, office building, airport,
never delivered. If you are sick of
might expect. According to a
school shootings.
concert hall, sporting venue or
hearing the same explanations,
theatre. So, why has this not been
such as our courageous first
done already?
responders did not get there fast
recent 2018 Expedia article,
We can all agree that the way
among the top 10 list of 21st
we stop a mass casualty event is
century accomplishments in
by eliminating the threat as early
Well, we have all heard
science are: finding ice on Mars,
on in the timeline as we can. But
someone say, “If we can put a
should be more thorough, or
growing a new organ from a stem
that is difficult, because we cannot
man on the moon, then why
our overworked investigators
cell, breaking the petaflop barrier,
read people’s minds; we cannot
can’t we...”, followed by some
did not follow up leads, then
and turning water into fuel. My
intervene in a potential shooter’s
amazing idea they just came up
send this article to your elected
personal favourites, which did
life until he actually commits a
with. However, recently, when it
officials! Tell them this problem
not make the list, include Tesla
crime or tells us of his intent; we
came down to yet another violent
can be solved today and with
landing two re-usable Space-X
cannot predict who, when and
and indiscriminate mass killing
existing technology.
rockets safely back on Earth and
where, everywhere, all the time.
in a building with lots of people
Elon Musk sending his favourite
So, what is left? Make it very likely
in it, we predictably reacted with
projectiles to disrupt bad
sports car into outer space!
that when a homicidal maniac
horror as the parade of witnesses,
behaviour in humans in many
arrives at his chosen target, he
family, friends and television
different ways, like the pepper
are mostly easy to spot; they
will be incapacitated quickly and
crews all watched and listened as
ball gun you see here. We also
capture our imagination, help
with certainty. Make it extremely
law enforcement looked blankly
have robots that can spot-weld
save many lives and answer
likely he will fail, in ignominy.
into the cameras with the same
a car moving down an assembly
age-old questions. Very few can
An agile building can solve all of
old question we have all heard
line. We have cameras that can
be critical of their significance.
these problems.
too often, “How could we have
see what colour a person’s eyes
prevented this?”
are at 90 metres and lead us to
Such epic accomplishments
Finding such problems to solve is
An agile building is a building
enough, the background checks
Today, machines can shoot
not that hard, prioritising them is.
equipped with certain features
Higher priority problems should
that would make it nearly
this if we made our buildings
We have software that can sort/
appear high on the list, because
impossible for a person who has
agile! We could have prevented
target/locate, within 80 hours of
they are huge problems affecting
evil intent to wantonly take the
Columbine, Sandy Hook, Aurora,
video, the exact moment when the
countless lives. I wrote this article
precious lives of unsuspecting
Virginia Tech, and even the Vegas
burglar took a brick and broke
because the one I would like to be
innocent people in that building,
shooting. I am tired of the same
the window. We have control
securitysolutionsmagazine.com
We could have prevented
a missing shoe box on aisle 5.
SECURITY SOLUTIONS // 25
ALARMT
An agile building is a building equipped with certain features that would make it nearly impossible for a person who has evil intent to wantonly take the precious lives of unsuspecting innocent people in that building. rooms that can direct a national
2. Robotic response delivery
or persons, instantly, and with
was, “Where is the shooter?”,
security response, in real time,
systems: Currently, there exists
efficiency, which can make a
“Which way did he go?”,
on the other side of the planet. I
the technology to remotely
real difference in these types
“What does he look like?”.
am not telling you anything you
control a robotic device to
of situations. Trained human
A system like the one being
do not know already. But has
interfere with, report on and
beings are needed to control
suggested needs to have its
anyone connected the dots? An
stop a bad actor. The means
these defensive systems,
own dedicated network, like
agile building is a building that
to install this technology in an
in an appropriate manner,
fire and police have now – a
can ‘defend’ its occupants against
existing building could happen
within seconds, not minutes,
dedicated data pipe going
human threats, in real time.
tomorrow. Modern engineers
after a serious situation is
directly to large venues, either
can install machines in walls
detected. For example, it takes
by fast streaming wireless or
could keep our children safe.
or ceilings or on reinforced
a manager at a grocery store
by fibre. If the police cannot
We do not need to arm teachers,
pylons or tactical vehicles.
seconds to tell the security
see what is going on, then they
pay an army of armed security
They can be made tamper-
person in the control room
cannot know how to act on
guards, break down the doors of
proof and vandal-proof and
to direct his attention to the
that information. A path needs
law abiding gun owners or burden
be designed to deliver pepper
person with the booster bag
to be cleared so our society can
society with a massive program.
pellets, tear gas, rubber bullets,
in the beer aisle. What if that
All we have to do is deliver four
BBs or any other kind of
security person was a police
Agile building technology can
key component systems to every
non-lethal force to a single or
officer and that shoplifter
stop a shooter within minutes,
large venue we want to protect:
multiple targets with precision.
was a bad actor looking for
even seconds, after he is detected
1. Regulatory path forward:
Even a perpetrator with a
someone to injure or kill? If
by directing incapacitating force
Government needs to clear
gas mask on is vulnerable to
the camera had a non-lethal
at that individual, with accuracy
the path for schools, airports,
rubber bullets, grease paint
countermeasure attached
and effectiveness, in multiple
malls and sporting and
balls and BBs, which can
directly to it, then the person
places at the same time. A small
entertainment venues to
obscure or eliminate a bad
could be incapacitated or
group of controllers can police an
make their buildings agile.
actor’s will to continue or the
distracted long enough to give
entire school district and answer
Government can do this
ability to prosecute an assault.
the innocent bystanders time
every threat at any school within
3. Central control station:
to escape the danger.
their domain.
enough to prevent harm to the
Currently, there exists
4. Information processing
innocent, and loose enough to
the technology to build
and delivery: The dominant
video in the NBC News Report
give law enforcement the tools
communications centres
conversation over the radio
in the comments section of the
they need to preserve life and
capable of remotely applying
at the most recent horrific
online version of this article
prevent loss.
appropriate force to a person
mass shooting in Florida
is an example of everything I
With current technology, we
by creating standards tight
26 // SECURITY SOLUTIONS
allow these to be put in place.
The system illustrated in the
securitysolutionsmagazine.com
am talking about. It could have disoriented the intruder enough
one security professional.) I am a loss prevention
if this humble store detective
services and marketing service
can prove it could work with a
to enhance LPF’s operations.
to allow law enforcement time
professional. We study how to
few spec sheets, some proof of
David has a 15-year background
to intervene. (Author’s note:
keep people safe in large venues
concept video and some decent
in IT and Quality Assurance
A contact of mine originally
like department stores, malls,
science, what are we waiting
consulting. As a former U.S.
posted this video. This whole
markets and theme parks.
for? n
Army Officer – MP and Air
concept is not my original idea,
Active shooters are threats we
as much as it is an essential
take very seriously. I know
conversation. Although some
what it would take to turn this
Operations Manager for the Loss
combined military experience
of what I am suggesting is how
idea into a credible response
Prevention Foundation (LPF).
and police training. He has also
I was thinking, it most likely is
to something that should have
He is responsible for delivering
held loss prevention positions
intuitively obvious to more than
been solved years ago. And
customer service, technological
with Sears and The Bon Ton.
securitysolutionsmagazine.com
Force Enlisted - Security Police, David Phillips LPC is
David brings over nine years of
SECURITY SOLUTIONS // 27
OPERATIONS
The Role Player Unheralded Hero Of Reality-Based Training
28 // SECURITY SOLUTIONS
BY RICHARD KAY
securitysolutionsmagazine.com
Reality-based training is any
is given direct instructions
type of simulation training that
– information to provide,
prepares an individual for future
whether to volunteer it or
performance through experiential
simply respond to questions,
learning. Because of the
and any specific phrases to
immersive nature of the training,
use or specific points to use
the brain and body absorb and
them. Passive role players
process the experience as if it
should keep it simple, do their
were actually occurring. Proper
thing and get out, or they can
reality-based training provides
On scenario conclusion, role
skills and stress inoculation that
players follow instructions
saves lives in real-world scenarios.
for scenario debriefing to
Ensuring that participants are
point out tactical errors that
well trained in the optimisation of
participants made. Role players
those experiences is the essence of
perform exactly as in the
reality-based training, and the key
original scenario during any
to this is the role player.
re-enactment for remediation
The role player is responsible
purposes so participants can
for determining participant
perform correctly. Role players
behaviours and is the key to
do not change anything in a
success or failure in reality-based
scenario regardless of how often
training. The task is dependent
participants repeat to successfully
on scenario design and instructor
complete training objectives.
skill at directing scenario events
After instructors have debriefed
and the role player must know
participants, role players can
everything possible about his
add observations in response to
character, the desired outcome of
instructor request, and then only
the training situation and threat
add information not covered.
cues to which participants should adequately respond. The role
Role Player Development
balances creativity with the ability
The role player character
to follow specific instructions
contains information about the
and is directly responsible for the
subject/victim that role players
physical well-being of participants
use to make their characters
since the role player controls
more realistic, and includes the
any physical confrontations
following categories:
with them.
• Socio-economic characteristics
There are two types of
provide a background for
role player:
the character and a plausible
• Active role players are
reason for behaviour. Without
carefully chosen, properly trained and directly involved
this, role players invariably end up acting at random.
in the scenario. Although
• Emotional state covers eight
all role player actions are
primary emotions identified
important, active role players
by behavioural psychologists.
are critical to the presentation.
It helps guide role players
• Passive role players provide information, often as bystanders or accomplices,
securitysolutionsmagazine.com
waste time.
the conditioning, decision-making
by giving the character emotional depth. • Physical state provides clues of
as distractions and unknown
what body language to exhibit.
elements to create situations
This is useful because with
identical to those participants
protective gear, body language
would experience on the
is helpful in communicating
job. A passive role player
pre-attack cues to participants
SECURITY SOLUTIONS // 29
OPERATIONS
and provides experience in
steps back and call back to the
training so participants
presentation
reading the danger level of
participant on the radio, providing
recognise the situation when
Having the right type of person
an encounter through non-
them with the information
a threat cue is demonstrated
as a role player is important
verbal cues.
contained in the history. This
in a scenario. This approach
since he must be able to follow
forces participants to manage
provides a contextual setting
instructions, remember key
role player mindset and is
other equipment, which can
where earlier training
phrases and act out the character
useful for the same reason as
overwhelm conscious resources
experiences come together in
and history. It is difficult and takes
socio-economic information.
during a critical incident and
a realistic setting to provide
practice. Do not simply accept
Without it, many role players
allows instructors to see which
relevant experience.
anyone who applies to be a role
act crazy if left to their
skills are not honed to the level
own creativity.
• Psychological state defines
• Specific phrases for self, others,
player, as not everyone is suitable.
of unconscious competence. This
authorities provide specific
When choosing active role players
helps determine any remedial
role player language to be used
it is essential to only consider
more texture to role player
follow-up training that might
at predetermined scenario
those able to follow specific
behaviour and may assist
be necessary.
points, which helps ensure
instructions. Role players are like
training uniformity between
actors; instructors are the director.
• Behavioural state adds
participants in improving intuitive skills useful to
Role Player Guidelines
participants and keep role
conflict resolution.
Role player guidelines contain
players on track. Whilst overt
They must behave consistently
instructions role players need
language and actions might
This is a difficult task because it
that would normally cause
to effectively interact with
make a scenario seem too
becomes tedious doing the same
many of these behaviours.
participants. Role players should
simple for most participants,
thing over again, and some role
They also outline the levels of
lose, but not so easily as to instil
in the early stages of a training
players change things to keep it
resistance that participants
false confidence in participants,
program they are necessary
interesting. For a role player to
need to deal with, and to which
who should only prevail through
to build situational awareness
maintain consistent behaviours,
the actions of the participant
superior tactics or perseverance.
and allow participants to
the scenario must be well scripted,
process information as a threat
as the more latitude a role player
four sections:
and connect it to an approved
has to improvise the worse it is
• The situation overview is
response option. Start slow
for training. A proper script is
• Complicating factors are those
are ultimately directed. • Character summary/reason for contact functions as the outline
The role player guidelines has
of the role player. It describes
where the scenario outline
and simple, and progressively
essential to producing a quality
what is going on and why, who
meshes with the role player
increase the speed of the
scenario. The best role player
the role player is, and what
guidelines. The general idea
threat and make it less overt
cannot save a poorly written
they are supposed to do. It
from the scenario outline is
as participant situational
scenario. If the proper elements
provides the role player with
transferred onto individual
awareness improves and they
are not in place, training will fail,
his motivation.
role player guidelines.
have conditioned specific
often with dire consequences.
The role player history contains
• Participant action/role player
actions to various stimuli.
further background information,
response indicates how role
Properly trained and scripted
They dictate scenario outcomes
similar to what might be on
players respond to various
role players provide realism to
The role player is essentially a
file from previous encounters.
participant actions – engaging,
participants. Using structured
stimulus catalyst, scripted and
The more realistic the scenario,
disengaging or posturing.
role player behaviours ensures
directed to perform certain
the better the experience will
Each anticipated participant
effective experiential transfer
actions which cause a predictable
be for participants. This is why
action has a scripted role
throughout the training process.
response from participants,
this information is not simply
player response that drives
Good role playing is a blend
based on training received prior
handed to participants. They can
the scenario toward its
of good acting, athleticism
to the scenario. It is better to use
only get the information the way
predetermined conclusion.
and trust in the system. It is a
operational personnel as role
they would on the job. If they
This creates a well-structured
matter of professionalism to give
players, as reality-based training
use a vehicle computer terminal,
scenario with the built-in
participants the best training
should not be experimental. Role
print up sheets look like the
flexibility to add options. Role
experience possible. Ultimately,
players should know exactly
screenshots of the terminal so
players and instructors should
their skill level and enhanced
what participants are supposed
the participant has to look in the
always have a sense of what is
survivability will be directly
to do, so in the event they do not
same place as they would on the
going to happen next.
affected by the skill of role players.
do that, role players can exhibit
computer screen for various bits
• Deliberate actions describe
of information. If the participant
specific actions role players
Role Player Criteria
a correct response. The only
requests information from
must demonstrate to cause
There are important criteria for
unknown in a scenario should be
the dispatcher, if there is not a
a predictable response in
role player selection and scripting.
participant behaviours, and they
dedicated person for this task,
participants, conditioned
instructors can take a couple of
during low-level scenario
30 // SECURITY SOLUTIONS
behaviours likely to stimulate
should be relatively predictable. They are critical to scenario
Once proper responses from
securitysolutionsmagazine.com
“THE ROLE PLAYER IS RESPONSIBLE FOR DETERMINING PARTICIPANT BEHAVIOURS AND IS THE KEY TO SUCCESS OR FAILURE IN REALITY-BASED TRAINING.” participants are demonstrated, the
They must not improvise
They allow participants to
anything going on in the scenario
scenario is complete.
A role player script should leave
prevail
or interact with participants who
little room for improvisation.
Although it should never be
just finished the scenario.
They must be protected against
While creativity is essential to
easy for participants, there must
force
good role playing, make sure
always be a win for them at
becomes tiring and boring, and
There should be no obvious
they know in advance the
scenario end when they perform
improvisation often occurs for the
giveaways to a role player role in
limitations on improvisation. The
correctly. It is the role players’ job
sake of variety. The role player
the scenario so participants are
combination of inept participants
to lose every time, which may be
must understand the job is to lose,
not preconditioned for response.
and bored role players can be
tough from an ego perspective. A
but as a result of participants
Often, the clue is how a role player
dangerous. Instructors must
role players’ entire reward system
prevailing through superior
is dressed, so dress role players
carefully monitor the language
is based on selflessness, to help
performance or perseverance.
with similar levels of protection
and actions of role players; if
participants emerge from each
It takes a special individual and
to avoid this. Even though a
they depart from the script,
encounter better prepared for a
dedicated professionalism to
passive role player might be
redirect their actions. Sometimes
real situation. The role player is
constantly lose, but in so doing,
there to provide information and
participants are oblivious to a
the most difficult task in reality-
role players improve participant
then depart the area, it is better
threat, resulting in role players
based training and definitely
behaviour and know that
to have them in protective gear
demonstrating overt behaviour,
not for everybody; those with a
participants are better prepared
so participants are required to
so it is impossible to miss the
burning need to win during any
for challenges on the job as a
manage them in the same way. If a
cue. Although there are times
scenario must be re-educated
result of scenario experiences.
scenario contains physical contact
when it is valuable to provide a
or replaced.
The role players’ task is to
between participants and role
consequence for tactical error,
players, to avoid preconditioning
participants that are oblivious will
They re-set between
in participants, and it is a noble
participants to what is about to
not benefit from an overwhelming
participants
calling. n
happen by having the role player
consequence. If role players
After a scenario is complete,
geared up in a suit, pause the
have to improvise to keep
there might be evidence as
scenario and use questions to
participants on track, they should
to what happened during the
internationally certified tactical
ensure participants are choosing
not improvise so it becomes
confrontation, so these signs
instructor-trainer, Director
a physical force option, then swap
counterproductive to the scenario
should be removed so there is
and Senior Trainer of Modern
out an unprotected role player
goal. Letting a scenario go down
no preconditioning of the next
Combatives, a provider of
for a role player in a protective
a path that is counterproductive
participant. Make each scenario
operational safety training for the
suit and allow the scenario
to the training objective
as clean as possible for each
public safety sector. Visit www.
to continue.
wastes time and can result in a
participant. Make sure waiting
moderncombatives.com.au for
dangerous situation.
participants cannot hear or see
more information.
securitysolutionsmagazine.com
Being a role player
condition winning behaviour
Richard Kay is an
SECURITY SOLUTIONS // 31