Between The Palms VOL. 22 NO. 9
www.hpgcc.com
Another Seabreeze Publication
www.seabreezecommunications.com
SEPTEMBER 2024
Post Cards From Debbie Edwards: Twelve ladies from the Chicago suburbs met at Village Links Golf Club in Glen Ellyn, IL in July for an HP summer reunion. It was a fun day, with a round of golf lunch, and lively conversation.
Back row (L-R): Mary Maciaszek, Noreen Kubinski, Barb Grazioso, Caryl Page, Bobbe Fash, and Sharon Ryczek. Front row (L-R): Debbie Edwards, Barb Johnson, Linda Neisler, Marcia Gallichio, Sue McNeilly, and Mary Tschetter.
From Diane Jansen: During a visit to Cincinnati in June, my husband, Mike, and I met several Heritage Palms friends for dinner at Stillmeadow Country Club. It was great to see everyone!
L -R: Don & Carol Kindt, Bob & Sara Bloom, Ray & Louise Phillips,Lee & Carol Kortz, Bud & Patty Tibbits, Mike & Diane Jansen, and Jim & Margie Mayer. Post Cards on page 3
Lee County Women’s Tennis Leagues 2024-25 By Mike Lawver Director of Tennis and Pickleball mlawver@hpgcc.com The Lee County Women’s Tennis Leagues will be starting soon. Heritage Palms will be fielding seven rated teams: Dynamo, 4.0-, 3.5, 3.5-, 3.0, and two 3.0- teams, plus five Senior teams: Platinum, Cobalt, Copper, Nickle, and Steel, which gives us a total of twelve.
Each team averages 12-14 players per roster. Matches are set to begin in October. We’ve also made arrangements with the League Scheduler to avoid any double matches by scheduling more matches away for the first two months of league. This will help our court situation as the pickleball project has been delayed. At the end of last season, when the individual ratings came out, Chad Dwyer and I worked diligently with all the captains to organize the structure and rosters of our teams for the 2024-25 season. The captains did the hard work of
2024 Member Survey Results The Board of Directors sent out its annual Operations Survey to HP members in May, 2024 through Club Benchmarking, a gated community and country club analytics company. This is the fourth year they have administered the survey for HP. Working with them, we can see how we, as a Club, compare to others in our industry. The survey is basically a “Report Card” from our members on how we are operating the Club. Members tell us what we are doing well, where we need to improve, and if we are living up to our Mission Statement, “To Provide members and guests extraordinary experiences in a safe environment and at a reasonable cost.” Similar to previous years, we had an amazing survey response. Club Benchmarking captured 1,717 surveys from 2,726 members, producing a 62% response rate of the total population. Based on the number of responses captured, we can be 99% confident that the results represent the greater membership with a 1.8% margin of error. On average, clubs tend to receive about a 50% response rate. Between The Palms
What did we discover about HP this year? Members feel it’s a wonderful place to live! Overall, 97% of our members are satisfied with their experience. HP’s mean satisfaction score is 6.27 out of 7 (up from 6.13 in 2023), and is well above the industry benchmark of 5.85. 6.27 is the highest overall satisfaction score we have received since Club Benchmarking started administering our survey in 2020. Also, best-of-class clubs have over 35% of members selecting “strongly agree” they are satisfied, and HP has well surpassed that at 45.8%. One tool Club Benchmarking uses is a Net Promoter Score, a management tool used by companies of all sizes to measure client/brand loyalty. As an example, how likely are you to recommend Heritage Palms to your friends and family? HP has a Net Promoter Score of 74.2, which is consistent with last year’s result. On average, research shows that the average club has a Net Promoter Score of 39. Bestin-class clubs have Net Promoter Scores over 60. This score is highly influenced by the high satisfaction scores throughout the survey. This PRSRT STD is the 5th highest score in US POSTAGE the Club Benchmarking PAID FT MYERS FL database! PERMIT 751 To view the detailed 2024 Member Survey or the 2024 Executive Summary, go to https://www.hpgcc.com/My Heritage Palms/Documents/ Survey Results.
confirming their rosters and registering their teams early in the summer. We’ll be making adjustments, as needed, along with possible additions to the rosters, as the season approaches. If you are interested in getting involved in league play, please call the Tennis Pro Shop for more details: 239-3360430. We’re excited that our LCWTL teams are in good shape, and are looking forward to a successful and fun season!!
Ladies’ Reciprocal at Windstar
On Wednesday, July 17, our Director of Instruction, Heather Angell, took eleven HP ladies to Windstar on Naples Bay to play a summer reciprocal. Back row (L-R): Tammy Snell, Heather Angell, Holly Osler, Bev Bailey, Shirlee Firebaugh, Jane Jones, and Peggi Erickson. Front row (L-R): Barb Barlow, Jamie Unger, Pat Johnson, Kathy Hazard, and Melanie Roetting.