Hospitality
What is the Hospitality Sector? The hospitality sector includes businesses ranging from hotels and other types of accommodation to bars, restaurants, cafes and nightclubs.
Workplace trends
Average annual salary
• Predominately a younger workforce. • Welcomes a diverse workforce.
£21,900
• Hospitality can be a ‘lifetime career’ with fantastic career development. • A great sector to experience different cultures and people. • Underrepresentation of females working in the chef profession.
Percentage of GM workforce working in this sector
6%
(86,000 employed)
Approximate number of GM employers
• Many employers are signing up to recognised schemes, like ‘The Hoteliers’ Charter’ so they can better support their employees.
Types of qualifications
What do I need to start my career?
• Kitchen and Catering Assistants
L1-2 college courses, NVQs, BTECs, diplomas and degrees.
Generally, no experience required for entry roles.
• Managers and Proprietors
• Bartenders • Waiting Staff • Receptionists • Sales
• Customer Service • Programmers and Software Developers
Shortage and in demand roles
Who might you work for?
• Health and wellbeing is a focus.
Roles that GM employers are currently recruiting for
• Chefs
8,200
• Many employers are enhancing wider staff benefits such as vouchers, special offers and access to leisure facilities.
• Chefs
• Bartenders • Supervisors and Managers (front and back of house)
• Whitbread
• Fridays
• Sodexo
• McDonalds
• Kitchen and Catering
• Britannia Hotels Limited
• Stonegate Group
• Housekeeping
• Marriott International
• Barista
• Event Management
Catering and hospitality apprenticeships (from L2-7). University degrees in Event Management or International Hospitality Management.
Specialist/technical roles such as professional chefs require a qualification such as Level 4 Diploma in Professional Culinary Arts. You can learn while you work as apprenticeships are widely used for entry level roles.
• Security
T Levels to be launched in GM in 2023.
• Lighting and Sound Engineers
What does the future hold for this sector? • Internet of Things (IoT), Artificial Intelligence (AI).
Soft skills
• Customer service / People skills
• Commitment
• Passion
• Flexibility
• Teamwork
• Communication skills • Cultural awareness
• Professional integrity • Multi-tasking
• Time management
Want to know more? - Check the journey to this career or visit the hospitality jobs board. 2022
• e.g., Smart hotels, transforming booking systems, supply systems, housekeeping schedules etc. • Software Developers and Data related roles in demand to innovate sector.