FAM & DISCOUNTED RATE CRUISE CODE OF CONDUCT Introduction •
Scenic and Emerald Cruises host discounted rate cruises and familiarization (FAM) trips to educate travel partners and staff about our cruise and tour operations.
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The goal is for participants to experience our itineraries exactly as a guest would and become knowledgeable ambassadors for Scenic & Emerald Cruises’ small ship experiences.
Expectations •
Participants are considered silent ambassadors of Scenic Group and are expected to always act respectfully and professionally.
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You represent your company, agency, and the travel industry during this experience. Professional conduct is expected across all touchpoints, including: o
Onboard the cruise
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During tours and excursions
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At partner hotels, restaurants, and local venues
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During transfers or interactions with local operators (Enrich, Scenic Freechoice, Discover More, etc.)
Please note: •
Fully paid guests always have priority for onboard services and activities.
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Respect crew direction and accept alternative arrangements when requested. This applies to all experiences with limited availability, including: o
Scenic Freechoice, Discover More, and Enrich activities
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Scenic Eclipse Helicopter & Submersible experiences
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Exclusive dining venues, spa treatments, gym access, or any other amenities