FAM & DISCOUNTED RATE CRUISE CODE OF CONDUCT
Introduction
• Scenic and Emerald Cruises host discounted rate cruises and familiarization (FAM) trips to educate travel partners and staff about our cruise and tour operations.
• The goal is for participants to experience our itineraries exactly as a guest would and become knowledgeable ambassadors for Scenic & Emerald Cruises’ small ship experiences.
Expectations
• Participants are considered silent ambassadors of Scenic Group and are expected to always act respectfully and professionally.
• You represent your company, agency, and the travel industry during this experience. Professional conduct is expected across all touchpoints, including:
o Onboard the cruise
o During tours and excursions
o At partner hotels, restaurants, and local venues
o During transfers or interactions with local operators (Enrich, Scenic Freechoice, Discover More, etc.)
Please note:
• Fully paid guests always have priority for onboard services and activities.
• Respect crew direction and accept alternative arrangements when requested. This applies to all experiences with limited availability, including:
o Scenic Freechoice, Discover More, and Enrich activities
o Scenic Eclipse Helicopter & Submersible experiences
o Exclusive dining venues, spa treatments, gym access, or any other amenities
Confidentiality of Discounted Rates
• Discounted rates are a confidential industry privilege. Do not discuss or disclose your rate or costs with:
o Other travel partners or staff
o Guests or clients (before, during, or after the cruise)
Respecting Guest Experience
• Please be mindful of conversations held in public spaces.
• Avoid discussing work matters, client stories, or business topics in public spaces.
• Our goal is to protect the vacation atmosphere for fully paid guests.
Thank you for helping create a respectful, relaxed, and enjoyable onboard environment.
Alcohol
• Responsible, social consumption of alcohol is acceptable for participants aged 18/21+.
• Underage drinking will not be tolerated and may result in removal from the cruise.
• Excessive drinking or intoxication is unacceptable and may lead to:
o Immediate removal from the cruise
o A report to your manager
o Loss of eligibility for future discounted travel opportunities
Behavior
• Always be courteous and polite to staff, crew, and guests.
• Maintain professionalism in your interactions and alcohol consumption.
• The Cruise or Tour Director reserves the right to impose restrictions if behavior becomes inappropriate.
• Rude, aggressive, or disruptive conduct will be investigated and may lead to:
o Removal from the cruise
o Reporting to your manager
o Exclusion from future Scenic Group discounted travel programs
Dress Code
• Daytime (onshore): Smart casual attire appropriate to your destination.
• Evening (dinner): Smart casual at minimum — no shorts or thongs (flip -flops) permitted.
General Guidelines
• By booking a discounted cruise, you acknowledge and accept this Code of Conduct.
• All Scenic Group ships and public areas are non-smoking
• You are responsible for: Flights, Travel insurance, Visas and passports, Personal incidentals unless otherwise advised by Scenic Group.
Acknowledgment
By participating in a Scenic Group FAM or discounted rate cruise, you confirm that you have read, understood, and agree to comply with this Code of Conduct and all guidelines outlined above.
Thank you for your cooperation and professionalism.
SCENIC & EMERALD CRUISES
Anthony Viciana
Vice President of Sales, US & LATAM
TRAVEL PARTNER
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