50th Anniversary
A n nu a l Re p o r t 2018 - 2019 www.sarcsarcan.ca
Table of Contents SARC President and Executive Director Report
3
2018 - 2019 SARC Board of Directors
5
The 50th Anniversary Commemorative Art Piece
6
Education & Training Highlights
9
SARC Launches New COMPASS Training Package
12
Introducing the SARC Awards
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Another Busy Year for SARC Consultants
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Celebrating Inclusion - Disability Service Professionals Week
18
SARCAN - Our Year-in-Review
20
Crushing it in Saskatchewan for 30 Years
22
Breaking New Ground
24
Celebrating Our Employees
26
Lifted Up Learning
28
Improving Our Customer Service
30
Counting Our Achievements
31
Sorting Through More Highlights
32
Financial Report
35
Pension, Benefits, & Insurance Programs
38
Contact Information Address:
111 Cardinal Crescent, Saskatoon, SK, S7L 6H5
Phone:
306 933 0616
Fax:
306 653 3932
Email: contact@sarcan.sk.ca Website: 2
sarcsarcan.ca
SARC Annual Report
A Message from the Board President and Executive Director
H
alf of a century ago, eight community-based organizations met to discuss the potential of establishing an association to represent disability service providers in Saskatchewan. Their
vison for the association was to create a forum where Board Members and Executive Directors could share ideas and information. They believed that there was value and efficiencies to be gained through the sharing of services and resources and that business opportunities that employed people experiencing disability were possible. These progressive visionaries also held the belief that they would be stronger and more effective if they were surrounded by a network of colleagues that shared common beliefs and values about the work being done and how to support people experiencing disability. A great deal has changed in 50 years. As
people experiencing disability in 2018. We
we celebrated our milestone anniversary,
acknowledged advancements in education,
we paused to reflect on the evolution of
language and terminology, medical care and
societal views and how society treats
the evolution of human rights. We relished 2018 - 2019
3
that in 2018, individuals are supported to
In our 2016-2020 strategic plan, four priority
live, work, and play in their community, and
areas were identified: Our People; Our
that the last Saskatchewan institutions for
Technology; Our Sustainability; Our Culture.
housing people experiencing disability will
As you flip through this report, take note of
be a thing of the past in 2019. We recognized
each initiative and how they fit within SARC’s
inclusive employers and continued to observe
strategic priority areas.
an increasing number of employers realizing the economic and social benefits of employing people of all abilities. We witnessed the forging of numerous partnerships aimed at eliminating barriers that prevent individuals experiencing disability in achieving their
Customer, client and stakeholder expectations evolve quickly, resulting in the pace of change being more rapid than it’s ever been. We live in “do more, with less” times. SARC and its divisions remain cognizant of the damaging
employment goals.
impact of irresponsible and poorly executed
Fifty years ago, there was very little choice
failure to strategically evolve and progress
provided to people experiencing disability.
has dire consequences. As SARC looks toward
Choices were made for them, not by them.
the future and the next 50 years, we are
Today, SARC Members provide person-centred
certain of this: the vision of our founding
supports as directed by the individual.
Members remains strong. Our association
Individuals are empowered to make decisions,
and its divisions are stronger because of our
take risks, and decide what path their lives
Members and our vast network of employees
will take. Disability Service Professionals
and colleagues that share common beliefs and
work to support aspirations and eliminate
values about the work being done.
hurdles that stand in the way of people fulfilling their dreams. A great deal has changed since our early founders set their vision in motion in 1968. As you read through this annual report, you will see numerous examples of strategic and purposeful initiatives that SARC and its divisions have undertaken to keep the momentum going. You will read about examples of improved performance, gained efficiencies, enhanced features, expanded initiatives and technological advancements throughout our service areas. We are proud that the goals we set out to achieve in 2018 were accomplished.
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SARC Annual Report
changes.We are also acutely aware that
On behalf of the SARC Board of Directors, we look forward to the next half century.
SARC Board of Directors Dawn Desautels President
Cheryl Zander Vice President
South West Regular Board Representative Cypress Hills Ability Centres
South East Regular Board Representative Redvers Activity Centre
Valerie Budd-Pritchard South Associate Manager Representative Citizens All Association
Christie Gradin Treasurer
Yvonne Nyholt Secretary
External Appointment
North Associate Board Representative Battlefords Residential Services
Marnie Watkin-Pawelko
Bill Powalinsky
Keith Leippi
South Associate Board Representative Regina Residential Resource Centre
North Regular Manager Representative Community Service Centre / Pine Industries
South East Regular Board Representative Harvest Community Inc.
Missing from photos: Lorne Kelsey South Regular Board Representative West Central Abilities Tanya Mitzel
Ann Gyurmanczi
Jim Morrison
Donald Salie
North Associate Manager Representative Christian Horizons
North East Regular Board Representative Plus Industries Inc.
North West Regular Board Representative Battlefords Trade & Education Centre
North Regular Board Representative Cosmopolitan Industries Kim Edmunds South Regular Manager Representative West Central Abilities
Board Committees Executive Committee
SARCAN Committee
Member Services Committee
Finance/Pension & Benefits Committee
Dawn Desautels Cheryl Zander Christie Gradin Yvonne Nyholt Valerie Budd-Pritchard
Cheryl Zander Bill Powalinsky Tanya Mitzel Jim Morrison
Yvonne Nyholt Keith Leippi Valerie Budd-Pritchard Lorne Kelsey
Christie Gradin Kim Edmunds Marnie Watkin-Pawelko Ann Gyurmanczi Donald Salie
2018 - 2019
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Commemorating 50 Years
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SARC Annual Report
The 50th Anniversary Commemorative Art Piece
C
elebrating 50 years gave SARC and our Members plenty of opportunity to reflect on the progress we have made as a Membership, how services have evolved over the years, how much has changed for
people experiencing disability to live the life of their choosing, and how much more there is to achieve and change. We decided to capture this in a commemorative
We had a wonderful time unveiling the art piece
art piece that could serve as a visual cornerstone
at SARC’s Fall Conference as part of our annual
for how far we have come and where we have
banquet in October and were thrilled that all
yet to go moving into the future. Early in 2018,
of the artists were there to help with the big
SARC put out a call for artists to SARC Members
reveal. This beautiful art piece is now proudly on
to submit the names of people they support who
display at the SARC office in Saskatoon.
have a particular love of creative expression and would want to help with this art project. Four people were randomly selected to collaborate with Karlie King, another artist, from Regina.
To learn more about how the piece was created and the meaning behind it, check out the documentary video located on our Facebook page or Youtube channel. Thank you so much to
The sketch was inspired by SARC’s logo and the
Dale, Irene, Faith, Jack, and Karlie for their hard
artists’ conversations about momentum we all
work and dedication on this project!
want to carry forward into the next 50 years in creating truly inclusive communities for everyone.
The Commemorative Art Piece in its permanent home at the entrance to our new Training Centre.
2018 - 2019
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Meet The Ar tis ts Dale Hryciw – Saskatoon, SK: Dale’s sense of humour and creative spirit was an amazing addition to the team. He loved trying out different techniques with the clay and was very supportive of everyone! Jack Rieder – Kipling, SK: Jack was an amazing sculptor and every time you looked away he was already finishing a new animal sculpture or tile! Jack loved working with the clay and was a real natural.
DALE HRYCIW
JACK RIEDER
IRENE SURU
FAITH GABIE
Faith Gabie – Humboldt, SK: From the beginning, Faith was a very positive member of the team. She has excellent drawing skills and did a great job creating various nature scenes and detailed animal drawings. Irene Suru – Kindersley, SK: Irene was such a delight to help us take on this project. She was always cheering on her fellow artists and had a very fine eye for detail. One of her creative ideas was creating “music” on one of the mosaic tiles. She took her time to write out the lines of the bars and then write in each of the notes, it turned out beautifully!
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SARC Annual Report
Education & Training Highlights E
ducation and Training provided by SARC’s Member Services division continues to grow, providing new ways for learners working in nonprofit to expand their skillset with their organization. One of
the highlights for the year was the introduction of the COMPASS Training Package
( see pg 12 ) ,
thanks to
Community Living Service Delivery ( CLSD) funding. New to 2018-2019, we also saw the addition of the Mental Health First Aid - Basic program offered through SARC.
47% 51% 50% 76% 92%
Increase in the number of people trained: 2017 - 2018: 458 people 2018 - 2019: 671 people Increase in the number of organizations accessing SARC training: 2017 - 2018: 97 2018 - 2019: 146 Increase in the number of in-person events SARC hosted: 2017 - 2018: 52 2018 - 2019: 78 Increase in organizations accessing ELEVATE (Board Governance online training): 2017 - 2018: 17 2018 - 2019: 30 Increase in the amount of users accessing Med Assist (Medication Assistance online training): 2017 - 2018: 166 2018 - 2019: 318
2018 - 2019
9
Program Highlights Did you know? SARC has an Instructor certified through the Mental Health Commission of Canada to facilitate the Mental Health First Aid (MHFA) – Basic program. In 2018-19, SARC’s first year of offering MHFA, 134 people completed the 2-day course and are now trained to provide Mental Health First Aid. Here’s what people are saying: “ I learned so much about mental health and now feel better
equipped to empathize with others who may be struggling.” MHFA Participant.
SARC’s online Med Assist program prepares employees who assist clients with medications to do so correctly and safely. In 2018-2019, 318 individuals completed this program (a 92% increase from the previous year). Here’s what people are saying:
“This program is beneficial for all staff dealing with medication [administration]. It is well organized and the videos are very instructional.” Med Assist Learner. “Easy to follow, well laid out. Very good program with the right amount of knowledge.” Med Assist Learner.
A management skills development program that provides practical information, principles, best practices, and tried and true strategies in a variety of management areas, Leap brings learners together for a series of 9 day-long sessions from September to May. New in 2018-2019: •
Now offered in 3 locations (versus 2 in 2017-2018).
•
41 Leap Graduates which is a 31% increase from 2017 - 2018.
•
Introduced new Branding, Promotions, and Engagement session. – “It was very engaging and worthwhile content
with useful activities…to do promotions well is a lot of work, but the session helped identify areas that can be addressed.” Saskatoon Leap Learner.
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SARC Annual Report
Spring and Fall Conference Serve as Great Platform for 50th Anniversary: Spring: SARC’s annual conference for Disability Service Professionals. •
Judge David Arnot, Chief Commissioner of the Saskatchewan Human Rights Commission, opened the event by speaking about how disability rights have progressed throughout the years.
•
The Human Rights Commission had an exhibitor space set up with a visual timeline of the evolution of disability services.
•
We had Disability Service Professionals Week provincially proclaimed and then held golden celebrations.
•
Dave Hingsburger closed the conference with ‘Why
Dave Hingsburger, “Why 50 Years Matters”
50 Years Matters’, sharing how he, through his work with people experiencing disability, has seen how the sector has evolved over the last half-century.
Fall: SARC’s annual conference for Board Members and senior leadership. •
Bruce MacDonald from Imagine Canada opened the conference with an informative presentation on upcoming trends affecting charities and nonprofits as well as how nonprofits can adapt to the changing landscape of the sector.
•
Joseph Macbeth from the National Alliance of Direct Support Professionals (NADSP) in
Joseph Macbeth, National Alliance of Direct Support Professionals (NADSP)
Albany, New York, spoke about how we need to understand the past in order to chart the future of supports and services for people experiencing disability.
2018 - 2019
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SARC Launches New COMPASS Training Package O
ver a decade ago, SARC recognized our Members’ need for consistent, accessible, affordable training. For the last number of years, SARC has been investing in the establishment and
development of a number of foundational training programs. Thanks to funding from the Community Living Service Delivery (CLSD) branch of the Ministry of Social Services, SARC introduced the COMPASS Training Package which provides 11 foundational training programs to all levels of staff and Boards at Regular and Associate SARC Members, as well as Affiliate Members with CLSD funding at no cost*. This significant investment recognizes the
being at no cost, there was no way that our
important connections between education,
organization could afford to send someone this
competency, and quality services, and SARC
year.” (Leap learner)
was very excited to get to work following receipt of funding confirmation to launch the package mid-way through the fiscal year. This strategy maximizes economies of scale, leverages large group buying power where SARC partners with third-party training providers, and alleviates cost barriers for Member access – as one SARC Member employee stated, “ If it weren’t for [program]
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SARC Annual Report
Based on the amount of funding received and the timing of funding confirmation, SARC was able to launch COMPASS on a partial implementation basis in 2018-2019 with 5 out of the 11 programs being introduced at a staggered start: in-person COMPASS programs began in June 2018, and online programs started in September 2018.
* Organizations must be contracted by CLSD to receive at no cost. Organizations not funded by CLSD can still access on a fee-for-service basis.
2018-2019 COMPASS Highlights
(based on launch midway through fiscal year
415
COMPASS program registrations
For 2018-2019, the COMPASS Training Package consisted of 5 foundational programs for service delivery staff, management, and Boards: •
Med Assist - this online program consists of 7 modules outlining practical information on best practices in assisting clients with medication.
•
PART - designed to assist employees with a means of identification and appropriate response to potentially assaultive/ aggressive situations.
•
TLR - designed to assist workers with identifying and managing/eliminating risks associated with assisting clients with mobility, and moving general objects.
•
Leap - a management skills development program consisting of 9 in-person sessions that provides practical information,
85%
66 out of 78 eligible organizations participated in COMPASS!
principles, best practices, and tips in a variety of management areas. •
ELEVATE - an online leadership program that provides an excellent opportunity to supplement knowledge of governance best practices and the various roles and responsibilities of Board Directors.
Did You Know? The Ministry of Social Services recently announced its strengthened commitment to SARC’s COMPASS Training Package for the 2019-2020 fiscal year, bringing the total number of training programs available at no cost to SARC Members receiving CLSD funding to 11! (check out: https://www.sarclearningcentral.ca for more details).
2018 - 2019
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L to R: SARC Executive Director, Amy McNeil; Award winners, Susan Lariviere; Kristen Bryce; Tracy Hage; Nolan Paradis; Lloyd Griffith; Representative from the Swift Current Broncos, Nathan MacDonald; SARC President, Dawn Desautels
Introducing the SARC Awards A
milestone like 50 years celebrates and honours the past while spurring thoughts of innovation and change toward the next 50 years. SARC’s awards program, which had been in
place for many years, was another opportunity for this type of reflection. We decided that our 50th anniversary was a great time to give our awards program a new look and make a few changes. Celebrating individuality, community, and
developing the skills that go along with it.
opportunity, the SARC Awards consist of:
The Great Work Award – presented to a
The Good Neighbour Award – presented to
person in any employment scenario – first
a person who loves spending time sharing
job, skill or career progression through long-
their interests and skills to positively impact
term employment, or self-employment.
others in their community.
The Journey Award – presented to someone
The Spotlight Award – presented to someone
who has worked hard to create positive
who is passionate about a particular interest
life changes, which could include personal
area and is continually working toward
growth, skill development, overcoming
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SARC Annual Report
Nolan Paradis, the recipient of the Great Work Award, with Jamie ‘Butter’ LeBlanc from the Swift Current Broncos, the recipient of the Inclusive Advantage Award
obstacles, or accomplishing long-term goals.
also pleased to be joined by Mr. Muhammad
The Community Builder Award – presented to
Fiaz, MLA for Regina Pasqua, Mr. Denis Perrault,
either a person or an organization that has made
Mayor of Swift Current, many other Provincial
a significant contribution to a SARC Member,
Government representatives, and many of our
people supported by the Member, and the
generous Conference sponsors in attendance; it
community.
meant so much to have them come celebrate this
The Inclusive Advantage Award – presented to an employer that has utilized a SARC Member’s supported employment services to enjoy the
important occasion with our SARC Members and the inaugural recipients of The SARC Awards: Susan Lariviere – Good Neighbour Award
benefits of hiring people experiencing disability and commit to an inclusive workplace.
Kristen Bryce – Spotlight Award
The SARC Awards Banquet, held on October 24,
Nolan Paradis – Great Work Award
2018, was an incredible evening! We had an amazing crowd of people – it was wonderful to have so many families, friends, and supporters of the award recipients. We were delighted to have the Honourable Paul Merriman, Minister of Social Services, bring greetings on behalf of the Government of Saskatchewan. We were
Tracy Hage – Journey Award Lloyd Griffith – Community Builder Award Swift Current Broncos – Inclusive Advantage
Award
It was certainly a wonderful evening and a great way to wrap up our 50th anniversary celebrations!
2018 - 2019
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Grand Opening at a home supported by Christian Horizons in Saskatoon.
Another Busy Year for SARC Consultants S
ARC’s Consultants are here for our Members as they need them, providing information on best practices, tools, and resources in the areas of Human Resources, Labour Relations, Facility
Planning, and Supported Employment to support our Members’ decision-making and implementation in these areas.
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SARC Annual Report
2018 - 2019 Service Trends FP 26.4% increase in Members supported from previous year
HR 12.5% increase in Members supported from previous year
Facility Planning What kept us busy: • Sprinkler installations and other fire safety measures, as per regulations changes and the Alternative Family Care Homes Building and Fire Safety Guide. • Helping Members explore opportunities for replacement locations or “satellite” locations to expand their services • Designing for accessibility • Assisting Members develop their long-term capital plans
Human Resources and Labour Relations
What kept us busy: • Overtime and modified work arrangements • Collective bargaining – supporting Members throughout the process and serving as bargaining representative where requested • HR policy development, including employee use of intoxicating substances (stemming from legalization of recreational cannabis) • Compensation grid design and philosophy
LR 6.3% increase in Members supported from previous year
SARC Members: Have you had a chance to check out HR Insights yet? This quarterly newsletter, with articles written by SARC’s HR Consultant, SARC’s LR Consultant, and our partners at MLT Aikins, explores topics important for managing employees and managing risk related to human resources and labour relations. SARC Members can find HR Insights in the Member Manager’s Online Resource Area.
Supported Employment Transition Initiative (SETI)
Supported 10 projects with the funding available through the Ministry of Immigration & Career Training grant - the most we’ve ever been able to support in a year!
Project Focuses: • More intensive supports based on particular peoples’ levels of need – both in the pre-employment phases and while employed • Individualized supports for people experiencing mental health issues • Supporting high school students to transition to the workforce 2018 - 2019
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Celebrating Inclusion Ministry of Social Services Proclaims First Disability Service Professionals Week
I
f there is one thing we know for sure, it’s that in SARC’s 50 years our Members would not have seen the growth and strength that they have without the dedication of the thousands of professional
staff who work for them. This consideration is what inspired us to celebrate the first “Disability Disability Service Professionals Week Service Professionals Week” in Saskatchewan in 2018. We were very pleased to have the Honourable
SARC Members spent the week celebrating
Paul Merriman, Minister of Social Services,
with us at the Spring Conference, engaging
officially proclaim May 28-June 1, 2018 as
in social media activities, recognizing their
Disability Service Professionals Week and join
employees with various community events,
us at our Spring Conference to bring greetings
and learning about SARC’s new COMPASS
on behalf of the Government of Saskatchewan
Training Package, an initiative made possible
to kick off the week with the hundreds of
with Ministry funding aimed at supporting the
disability services staff attending that event.
professional development of SARC Member
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SARC Annual Report
employees, which was
providers, was a wonderful
launched that week.
way to acknowledge all that these employees
The disability services
do every day to ensure
sector is made up of hard-
that people experiencing
working, passionate,
disability are living the
and skilled employees
lives of their choosing.
who deserve recognition for the unique and
As we reflected on the
challenging demands
success of that week, the
of their roles. Disability
vital role SARC Members
Service Professionals
have played in the sector
Week, which supports
over the last 50 years, and
The Disability Strategy’s
the ongoing importance
Recommendation #10,
of their organizations’
Building Capacity of
services into the future,
Service Providers, and
SARC looks forward to
specifically 10.2 regarding
celebrating Disability
recognizing the value
Service Professionals Week
of disability service
for years to come.
The Honourable Paul Merriman, Minister of Social Services, giving Opening Greetings at the 2018 Spring Conference
People looking for a meaningful career in the Disability Services sector can now connect with a SARC Member in their location through our new Careers web page!
2018 - 2019
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SARCAN Recyling Our Year-in-Review Recycled 453,420,182 beverage containers —a new record! Collected 88% of the beverage containers sold in Saskatchewan —another new record! Celebrated 30 years in business with customer appreciation days across the province.
Improved our customer service by promoting Drop & Go.
Invested in new, efficient, and safer equipment: in-floor conveyors (Regina Processing), depot flattening equipment, and electric forklifts. Expanded training and continuous learning opportunities for new and existing SARCAN employees. Started collecting more materials from our customers, including additional electronics (province-wide) and household glass (in Saskatoon).
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SARC Annual Report
SARCAN 2018-2019 Overview SARCAN's return rate continues to be one of the highest in Canada. To date, SARCAN has recycled over 8 BILLION containers! Beverage Container Return Rates (3 Year Average) Plastic 82%
88.0% Return Rate (3 Year Average)
Glass
100%
Aluminum
97%
Aseptic/Cartons
453,420,182
52%
Beverage Containers Recycled (excluding refillable beer bottles)
In addition to deposit beverage containers, SARCAN also recycles refillable beer bottles, end-of-life electronics, and used household paint. b
4,408,144 lbs of Electronics 1,144,347 lbs of Paint
4,961,028 Beer Bottles
SARCAN in your Community 700+ 72
There are 72 depots in 67 communities across Saskatchewan. bOf these 72 depots, 42 are operated by SARC Member Agencies.
SARCAN employs over 700 people of all abilities in communities across Saskatchewan. bEmployees earn competitive wages, benefits, and pension.
SARCAN is part of your community. bEvery year, SARCAN raises money for Telemiracle and other local charities. b
SARCAN and the Environment
The energy saved by recycling containers throughbSARCAN (versus manufacturingbnew containers) is enough to power 8,065 homes each year!
SARCAN Recycling saves 57,137 metric tonnes of greenhouse bgases from being emitted. That's the equivalent of taking 12,029 cars off the road!
Recycling through SARCAN diverts 48,714,030 lbs of waste annually from Saskatchewan landfills.
2018 - 2019
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30th Anniversary Customer Appreciation Day at Saskatoon East
Crushing Records Crushing it in Saskatchewan for 30 Years
T
his past year, SARCAN celebrated our 30th year operating one of North America’s greatest recycling success stories. To mark this occasion, every depot across the province celebrated
with their local community through a customer appreciation day. SARCAN couldn’t be the success it is without all of our employees and our customers across Saskatchewan. These events were a great opportunity to thank Saskatchewan for helping SARCAN crush it for the past 30 years.
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SARC Annual Report
More Materials, Growing Return Rates This past year, the SARCAN system collected, processed, and recycled 453,420,182 beverage containers, the most we have ever recycled since we opened in 1988! SARCAN collected 88% of the beverage containers sold in Saskatchewan, the highest return rate for a
Crushing it in
deposit beverage container program in Canada. We attribute this increase to more convenient options for visiting SARCAN (including Drop & Go and more convenient hours of operation), greater awareness of milk container and carton recycling, improved access to recycling in municipalities (including curbside recycling), and a greater understanding of the importance of recycling in Saskatchewan.
2018 - 2019 23
Breaking New Ground Expanded Facilities and Improved Equipment SARCAN continues to modernize and improve our depots and plants to create safer, more efficient facilities for us to work in. In 2018-2019 these improvements included:
Building Efficiency at Regina Processing Two new in-floor conveyors were installed at our Processing Plant in Regina this past year. This sizeable investment in our Processing Plant greatly improves the efficiency of our processing plant, reducing the time it takes to process a trailer of containers. More importantly, these new in-floor conveyors reduce the strain placed on employees’ bodies, creating a safer working environment for the staff at the plant.
Improving Compaction at our Depots SARCAN continues to invest in high efficiency NEXGEN flatteners, with 13 units placed in our depots with the highest return volumes and longest trailer hauls. Expanding our use of high efficiency compactors allows us to put more materials on our depot trailers, lowering the carbon footprint and cost of hauling materials from depots to processing plants. These new NEXGEN flatteners also offer improved safety, noise reduction, and help lower the amount of material handling needed at the depots and processing plants.
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SARC Annual Report
Lowering Our Carbon Footprint by Going Electric SARCAN continues to replace our propane powered forklifts with new cleaner, more energy efficient, and safer electric forklifts, adding 3 to our growing fleet of 13 electric forklifts. This continued shift reduces our carbon footprint by shifting from propane (higher CO2 emissions footprint) for electricity (lower CO2 emissions). Electric forklifts also improve the safety of our facilities, generating less noise, reducing the emission stemming from using propane, and eliminating the need to change and store combustible propane fuel at our facilities.
Warman Feasibility Study This year SARCAN completed a feasibility study on opening a new collection depot in the City of Warman. This past winter SARCAN was granted approval by the Honourable Dustin Duncan, Minister of Environment, to open SARCAN’s 73rd collection depot in Warman. This depot is expected to open in 2020.
Our New and Improved Depot in Central Butte The SARCAN depot in Central Butte moved last year to a new location in town. The new depot features a larger, brighter area for customers, better parking, and better processing areas for staff to flatten containers and load their trailer.
2018 - 2019 25
Celebrating Our Employees E
very year SARCAN takes time to celebrate the hard work and dedication of our over 700 employees
across the province. At this year’s annual Employee Recognition Day, we proudly celebrated 94 employees!
25
5 year award recipients
10 year award recipients
11 26
21
15 year award recipients
SARC Annual Report
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20 year award recipients
25 year award recipients
10
11
30 year award recipients
This amounts to 1,400 years of service at SARCAN! This is a testament to the dedication and commitment of those early SARCAN pioneers who joined us 30 years ago, and to all who have joined the SARCAN team since.
2018 - 2019 27
Lifted Up Learning Expanded Training and Learning Opportunities
S
ARCAN continues to invest in training employees to increase confidence, develop skills, improve employee retention, and enhance our business overall. We are also committed to
offering new and diverse continuous learning opportunities to all employees.
This past year SARCAN launched our online learning platform, Aspire Online Learning, to all existing employees. Aspire allows us to provide consistent, accessible, accountable, and comprehensive training and learning opportunities to all employees. The focus of this year was taking all existing employees through all of our new foundational training courses, including: •
Customer Service.
•
Safety courses, including Safe Work Procedures and WHMIS 2015.
•
Equipment operation.
•
Material stream courses, including beverage containers, paint, and electronics.
•
Drop & Go.
Last year, Aspire allowed us to dedicate over 20 hours of training and skill development per employee. This is more than double the training hours we were able to dedicate previous to online training. In total, SARCAN employees completed over 6,000 courses. As a result of Aspire, 70% of employees stated that they know more about SARCAN, 63% of reported that they know more about what is expected of them at SARCAN, and 56% are more confident working at SARCAN.
SARCAN developed new resources for Supervisors to help guide them and new employees through a more complete onboarding process. Our goal is to create a holistic onboarding experience that is consistent across our depots and plants across the province. The new onboarding process— launched this March—relies heavily on our Aspire Online Learning training platform (including two new courses), but also includes: •
An onboarding checklist to help guide Supervisors through the onboarding process, including a schedule and list of items that need the new hire’s signature.
•
A roadmap for new employees to help them understand what to expect from their career at SARCAN, and what is expected of them.
•
A welcoming gift for all new hires.
•
A welcoming video explaining our workplace culture featuring current SARCAN staff.
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SARC Annual Report
Leadership Training We hosted our fourth year of Leadership Training with SARCAN Supervisory Staff in May. The focus of this year’s session was Employee Accountability, and was facilitated by Marrion Wolff, SARC’s Labour Relations Consultant. Attendees learned about performance management tools, coaching and mentoring employees, performance appraisals, and the discipline process.
Diversity Training As an opportunity for continuous learning, SARCAN held five diversity training sessions this winter. The sessions were led by subject matter experts from across the province, and were centered on the following subjects: •
First Nations/ Metis community
•
New Canadians
•
Our aging population
•
People experiencing disability
•
The LGBTQ+ community
Through these awareness sessions we aim to facilitate positive relationships between co-workers and customers, reduce prejudice and discrimination, and give people the tools we need to work together effectively. A total of 182 employees across the province attended one or more of these sessions, amounting to over 2,000 hours of learning about embracing diversity at SARCAN.
2018 - 2019 29
Improving Our Customer Service SARCAN continues to see growing demand and interest in Drop & Go, our line-skipping alternative to the traditional SARCAN visit.
Increased Utilization: More and more customers are choosing to use Drop & Go as their preferred return option. Last year SARCAN saw over 29,000 customer transactions completed through Drop & Go, almost double the number of transactions completed the previous year. These visitations represent 1.9% of all the containers brought in to SARCAN. To date, Drop & Go has had over 10,000 unique registered users skip the line at SARCAN.
Expanded Hours: SARCAN launched expanded hours of operation for Drop & Go at five locations. • •
The Drop & Go stations at two depots in Saskatoon and Regina are open until 9:00 pm on Thursday and Fridays, and until 6:00 on Saturday. The Drop & Go station in Martensville is open on Saturday (when the regular depot is closed).
Drop & Donate: Drop & Go continues to be a great fundraising option for sports teams, schools, and non-profit organizations. This year SARCAN collaborated with Telemiracle to host Saskatchewan’s Biggest Bottle Drive. The campaign encouraged residents across Saskatchewan to donate their beverage containers to Telemiracle’s Drop & Go account in the month of February to help support Telemiracle 43. Interest in Drop & Go continues to build as word of the new return option grows throughout the province. 63% of Saskatchewan residents indicate that they are interested in using Drop & Go in the future, which is an 8% increase in the level of interest over the year before. Because of this, SARCAN expects returns through Drop & Go to continue to increase into the future.
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SARC Annual Report
Counting Our Achievements Market research points to many happy returns in the future
Our annual market research gave us insight into how well we are serving our customers and achieving our mandate. This surveying lets us know what our customers think of our performance, and also gives us a roadmap to improve our customer service in the future.
• 63% of Saskatchewan residents recycle 90% or more of their beverage containers exclusively at SARCAN (as opposed to blue bins, bottle drives, or garbage bins). • 6% of residents choose not to recycle their beverage containers (either at SARCAN or through blue bins or bottle drives). • 87% of residents are aware that SARCAN pays out deposit refunds on milk containers. • 71% of residents are aware of SARCAN Drop & Go. • 95% of residents report that SARCAN’s business hours work for their schedule.
2018 - 2019
31
Sorting Through More Household Glass & Recycling Pilot Project SARCAN was granted approval by the Ministry of Environment to launch two pilot projects in the cities of Saskatoon and Regina to recycle household glass packaging. The pilot with the City of Saskatoon began January 1, 2019, and the pilot with the City of Regina will begin in the next fiscal year. Pending the results of these pilot projects, SARCAN may look to extend its household glass recycling program to other municipalities.
Expanded Electronics On May 1, 2018, the Ministry of Environment and Electronic Products Recycling Association (EPRA) Saskatchewan expanded the list of electronics that are accepted at EPRA collection sites, including all SARCAN depots. The new electronics added to Saskatchewan’s electronics collection program include:
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SARC Annual Report
•
Microwave ovens
•
Floor-standing printers
•
Storage drives and modems
•
Game consoles
•
GPS systems
Highlights Schooling Future Recyclers: SARCAN School Providing More Resources and Information to Saskatchewan Schools This past fall, SARCAN launched SARCAN School, a new online platform designed to provide recycling resources to all schools across Saskatchewan. By working with schools to improve their recycling programs, SARCAN aims to increase the containers we collect, specifically cartons
By registering for SARCAN School, participating schools can: Track their recycling progress throughout the year, including deposit refunds and the environmental impact of their recycling efforts. Request recycling bins for their school.
and juice boxes. Book a tour of their local SARCAN depot. Enter The Great Carton Search contest by sharing the story of their recycling journey.
Updated SARCAN Website! The new SARCAN website was launched during Waste Reduction week in October at Westmount Community School. In its first year, 247 schools registered to participate in SARCAN School, and 670 recycling bins were given out to Saskatchewan schools.
2018 - 2019 33
Planning for Retirement Over the past year, both SARCAN Recycling and SARC Member Agencies identified that many of our SARCAN employees are facing a variety of challenges before they reach retirement age. This past year SARCAN established a task team to begin to identify and better understand these challenges and other concerns employees may have regarding retirement. Thanks to the grant received from the Community Initiatives Fund, SARC gained support for a one-year term position to work on the Transition, Aging and Retirement Strategy for SARCAN employees. Work began on developing a comprehensive strategy, and will continue throughout the next year.
SARCAN-wide Email This past winter, SARCAN launched an email system for all employees across all SARCAN facilities. Our new email system allows for better communication throughout the SARCAN system, better connection to SARCAN’s payroll department, and improved access to training resources. This email system also provides an opportunity for employees to develop themselves personally and professionally. The new email system was launched in March following a period for training all existing employees.
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SARC Annual Report
SARC
saw continued changes
in Education & Training with the launch of the COMPASS Training Package to eligible Members which provided five training programs for service delivery staff, management, and Boards at no cost – this impacted Grants and Education & Training Revenue and Expenses. Member Association Activity is work SARC does on behalf of the Members, primarily with provincial government, and the expenses reflect the activity for the year. Administration expenses remained
SARCAN
SARC & SARCAN Financial Report
relatively stable compared to the prior year.
Recycling had a
record-setting year with 458.4 million total containers returned which beat the previous record by 13.2 million containers or 8.8%. Throughout the year, there were 7 record-setting months where record high container volumes were collected by our depots. Our Legislated revenue in the year was down $0.1 million due to a $1.8 million decrease in grant revenue offset by our increase in Salvage Revenue from increased volumes and higher prices realized in the salvage markets. Our expenses increased $1.6 million due to increased collection, processing and transportation costs to handle the increased volumes. In the non-legislated program, the increase in revenue and expenses was due to an increase in volumes of paint and electronics returned.
2018 - 2019
35
SARC
Financial Statements SARC’s operations encompass a variety of services and activities in support of the Disability Services sector. These include Member Association Activity, Education & Training, Consultants (Human Resources Consultant, Labour Relations Consultant, and Facility Planner), Administration and Projects (Supported Employment Transition Initiative (SETI).
Year Ended March 31 (in $000s): Revenues
2019
2018
$2,530
$2,016
1,831
1,351
Education & Training
327
373
Other
372
292
$2,477
$2,240
1,201
1,260
Education & Training
845
556
Administration
337
333
94
91
Grants
Expenses Member Services
Amortization Net Profit (Loss)
$53
$ (224)
A copy of our audited financial statements are available upon request.
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SARC Annual Report
SARCAN
Financial Statements SARCAN Recycling is a Division of SARC. SARCAN Recycling’s operations are divided into 2 main Programs – Legislated, which is the collection and recycling of used beverage containers and is legislated by the Ministry of Environment, and Non-legislated, which includes used paint and end-of-life electronics.
Legislated Program (Used Beverage Containers) Year Ended March 31 (in $000s):
2019
2018
Number of Containers Returned
458.4 million
445.2 million
Year Ended March 31 (in $000s):
2019
2018
$36,602
$36,723
Contract revenue
24,766
26,565
Legislated Materials
10,479
8,907
Ancillary Non-legislated materials
595
695
Other
762
556
Expenses
$35,227
$33,665
Collection
24,862
23,550
Transportation & Processing
5,681
5,481
Administration
1,985
1,830
Amortization
2,100
2,138
599
666
$1,375
$3,058
Revenues
Ancillary Non-legislated materials Net Profit (Loss)
Non-Legislated Program (Used Paint, End-of-Life Electronics) Year Ended March 31 (in $000s) LBs of Material Collected
Year Ended March 31 (in $000s):
2019 5,552,491
2018 5,446,908
2019
2018
Revenues
$1,111
$1,047
Expenses
$925
$883
Net Profit (Loss)
$186
$164
2018 - 2019 37
Pension, Benefits, & Insurance Programs Pension & Benefits
S
ARC administers 2 Group Benefit plans on behalf of 65 community-based organizations in Saskatchewan; as well as a third Benefit Plan in respect of SARCAN Recycling employees
throughout the province. In total, these benefit plans cover more than 2,000 employees. SARC is also the Administrator of a multi-
SARC’s Pension & Benefit Plans benefit SARC,
employer defined contribution Pension
its Members, and many other community-
Plan, providing a pension plan option to
based organizations across the province.
community-based organizations throughout the Province. Presently, the SARC Pension Plan has 109 divisions encompassing more than 4,500 individual plan members. At March 31st, the pension plan had assets in excess of $92 million. For the year ending March 31, 2019, the Balanced Fund, which holds the majority of the participant funds, had an annual return of 7.5%, with a 6.5% return over 5 years.
SARC’s Insurance Program Sees Significant Enhancement in 2018
T
he SARC Insurance Program, which is available to SARC Members, consists of
Property & Liability Insurance and Directors
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SARC Annual Report
& Officers Liability Insurance, saw several enhancements in 2018-2019 with no additional premium. Also in 2018, Northbridge Insurance agreed to have a designated Independent Claims Adjusting Firm handling all SARC claims if required. There are benefits to having one firm handle all SARC Insurance Claims in the province, including continuity with how claims are handled and a full understanding of the SARC Members and of the SARC Insurance Program coverages. This will result in a smoother claims experience and reduced expenses. SARC and Butler Byers continue to work in partnership to deliver a top-quality insurance program for SARC Members that offers appropriate coverage at competitive rates. •
Abuse Liability Deductible - $1,000 (reduced from $10,000)
•
(New Coverage) Resident Healthcare Traumatic Event Expense - $25,000
•
(New Coverage) Residents Identity Theft - $25,000
•
(New Coverage) Professional Misconduct Legal Expense - $25,000 / $50,000 Aggregate
•
(New Coverage) Voluntary Payment for Damage to Property – 90% / $5,000
•
(New Coverage) Aggregate Limit will be applied per location rather than blanketed for the entire policy
•
Outbreak Extra Expense - $50,000 (increased from $10,000)
•
Negative Publicity - $50,000 (increased from $10,000)
•
Criminal Legal Expense Reimbursement - $50,000 / $250,000 Aggregate (increased from $25,000)
•
Outdoor Property - $50,000 (increased from $25,000)
•
Cyber Event Expense - $50,000 (increased from $25,000)
•
Legal Liability for Damage to Hired Auto - $100,000 (increased from $75,000)
•
Employees extended to include Volunteers (under the Crime coverage)
•
Tenants Legal Liability - $1,000,000 (increased from $500,000)
2018 - 2019 39
Contact Us Office: 111 Cardinal Crescent Phone: (306) 933 0616 Fax:
(306) 653 3932
E-mail: c ontact@sarcan.sk.ca www.sarcsarcan.ca