AT A GLANCE 3 The Buzz
Bahamas | Curaçao Dunn's River Negril Region | Turks and Caicos Ochi Region | SRI
14 Express Yourself Sandals Halcyon
15 Style Moment Sandals Royal Plantation
7 Hi Friend SRI
16 Rolling with Revenue Sandals Grande Antigua
10 In The News
St. Ann Communities See Lasting Change
17 Picture Perfect August in Photos!
Beaches Negril Assistant Security Manager Brought Service DNA to Life
13 Cocktail Corner Beaches Negril
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BAHAMAS Family Fun Day & Back-to-School Jam Our resort’s Family Fun Day & Back-to-School Jam was truly a day to remember! We brought our SRB family together at the Inflatable Kingdom Mini Carnival for a day filled with rides, games, laughter, and plenty of smiles. But the fun was only part of the celebration! Each child received a backpack filled with essential school supplies, helping them start the new school year feeling prepared, confident, and ready to learn.
CURAÇAO Backyard BBQ Vibes! Team members in Curaçao wrapped up August with great food, good music, and even better company during a Backyard BBQ! With the delicious aroma of a variety of grilled meats filling the air, music setting the mood, and plenty of laughter all around, the afternoon brought a true sense of family and togetherness. Good food, great vibes, and one amazing Sandals family!
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DUNN'S RIVER The Redlane Spa Royal Awards
There was quite the delightful stir within the halls of Red Lane Spa, where whispers of celebration filled the air as the esteemed team gathered for an enchanting soirée inspired by the elegance of the Bridgerton era. Adorned in exquisite Regency-inspired attire, ladies and gentlemen alike graced the occasion with poise and refinement, transforming the evening into a spectacle worthy of high society. Amidst the grandeur, distinguished team members were honoured for their exceptional dedication, unwavering commitment, and excellence in service—receiving well-deserved recognition before their admiring peers. As the festivities continued, guests indulged in a sumptuous dinner befitting the occasion, sharing laughter, fellowship, and the joy of celebrating one another's achievements. Indeed, it was an evening of splendour, appreciation, and timeless elegance—one that shall surely remain the talk of the season.
Celebrating the Team Behind the Lens
The EPIX Photography Team at Sandals Dunn’s River was recently treated to a special lunch and presented with gift certificates as a token of appreciation for their continued creativity, professionalism, and dedication. From capturing the beauty of our resort to preserving the unforgettable moments that define the guest experience, the EPIX team plays an invaluable role in bringing the Sandals Dunn’s River story to life!
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NEGRIL REGION Celebrating Moments Together
Here we are, and this is what family is all about, celebrating moments together, laughing, sharing, having fun, and most of all, having each other’s backs through the seasons of life that matter most. We are Beaches Negril, more than a resort, we are one!
BINGO!
Bingo! The staff restaurant was buzzing as the resort's sports and social club hosted a fun-filled Bingo Pop-Up to kick off the club’s festivities. With laughter, excitement and a little friendly competition, it was the perfect way to bring everyone together and get the celebrations started!
TURKS AND CAICOS Next Level!
The launch of the Next Level Service DNA, "Starts with Us," was a tremendous success for the leadership team at Beaches Turks and Caicos. During the interactive workshop, the Learning and Development team engaged leaders at multiple levels in identifying and resolving challenges that may arise in daily operations. The excitement and energy generated by the initiative were felt throughout the resort.
Leadership Impact
Providing the right preparation and support for team members at Beaches Turks and Caicos creates a positive impact across the organization. With this goal in mind, the Learning and Development team recently trained and graduated leaders and middle managers in the first cohort of the resort's Impact Performance Management training programme.
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OCHI REGION Salute to Team Weddings
Sandals Ochi Beach Resort's executive team, along with Weddings Manager Kerry Ann McDonald, hosted a special breakfast to recognize the Weddings team for their exceptional contributions. General Manager Charles Blacher extended a warm welcome and thanked the team for their continued efforts in helping the department achieve its key performance indicators (KPIs). McDonald commended the team for the outstanding quality of their work, particularly during the exceptionally busy months of May and June. Members of the resort's management team were on hand to present the surprised team members with acrylic plaques, motivational key rings, and certificates of appreciation. Special recognition was given to Jason Cammock, Tamar Hamilton, and Ricardo Roberts for their outstanding performance and dedication.
Independence Day
On August 6, managers and team members at Sandals Ochi Beach Resort proudly commemorated Jamaica's 64th Independence Day by dressing in the national colours. The resort hosted a special celebration in the team member parking lot, featuring a delicious lunch spread with traditional menu items, engaging activities such as marbles and skipping, and an array of prizes and surprises. Adding to the festive atmosphere, classic music from years past filled the air while managers happily served team members throughout the event. Human Resources Manager Fiona Francis highlighted the importance of creating opportunities for team members to experience and celebrate Jamaica's rich culture and traditions. The day's activities generated excitement and enthusiasm among attendees, with many enjoying the games, music, and dancing. For younger team members, the event also provided a valuable opportunity to learn more about traditional Jamaican foods and their preparation, making the celebration both enjoyable and educational.
SRI The Thunder Games!
Our corporate offices in Jamaica recently held its annual Thunder Games – a thrilling, Olympics-style series of fierce but friendly competitions that sees team members randomly split into four dynamic teams: the red Flames, green Lanterns, blue Spartans, and yellow Stingers. The games were pure electricity with teams going head-to-head in football, netball, volleyball, quiz, table tennis, Jenga, a fitness challenge and a host of other matchups. Congratulations to the Stingers for lifting this year’s championship trophy.
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HI FRIEND
Sending greetings from
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IN THE NEWS
Three Years On: St. Ann Communities See Lasting Change from Sustained VPASandals Foundation Partnership There is a transformation taking shape in two St. Ann communities following a three-year social intervention programme implemented by the Violence Prevention Alliance (VPA) and the Sandals Foundation. Valued at some JA$21,000,000, the initiative saw a strategic investment in the people of Steer Town and Chalky Hill through five interconnected programmes of psychosocial support, child and youth resilience, economic empowerment, community engagement and positive masculinity programming to strengthen resilience, expand livelihood opportunities and promote safer, more supportive environments. Delivered consistently from July 2023 to June 2026, the results, detailed in VPA's newly released end-of-project report, show 42 young people completing job readiness training, with eleven already securing employment. Eight residents were trained as entrepreneurs; with 6 who have
A relaxed Asha-Nique reads a book in the peace garden at Steer Town Primary School in St. Ann
since launched active businesses, including Tallecia Murphy, founder of Fam's Printery and More, the first person in her family to formally register a company. More than 50 men and boys took part in the Big Man Ting Positive Masculinity workshop, a positive-masculinity programme built around honest conversation rather than lectures. Two Peace Gardens, built with students' own hands, remain in daily use at Steer Town and Chalky Hill primary schools, and 31 parents completed parenting workshops alongside a Child Resiliency Programme. "I see them thinking before they act now — especially one child who would usually storm out of class," shared *Joan Brown*, a participating teacher.
Artwork displayed during a session. The Child Resiliency Programme remained a cornerstone of the intervention, providing structured after-school sessions that combined literacy, drumming, sport, Circle Time and social-emotional learning.
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Each programme was designed to reinforce the others: children in psychosocial support also took part in Peace Garden activities, youth who completed job readiness training moved into entrepreneurship support or job placements, and
schools and families stayed engaged throughout. When Hurricane Melissa struck, the project didn't pause, it expanded psychosocial support to meet the moment while keeping every other component on track. That approach echoes where national policy has been heading. Jamaica's murder rate hit a 31-year low in 2025, with government officials crediting social intervention and communitybased prevention, alongside enforcement, as key to the results. The Steer Town project offers a community-level example of that principle in action: addressing root causes, unemployment, trauma, limited opportunity — rather than responding to incidents after the fact. Karen Zacca, Director of Operations at Sandals Foundation and project manager says the programme’s success was built on three years of consistent presence. “Real change in a community takes time and trust. Three years in, we're seeing it in the classroom, in the development of these new
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IN THE NEWS
businesses, and in the way our men are showing up for their families.” Speaking to why the Foundation committed to a multi-year investment, Zacca says, “We wanted to invest in something that would still be standing after we left — not just an event, but a system of support the community could carry forward. Three years later, that's exactly what we're seeing." For VPA Project Coordinator, Jonelle Llewellyn, a major success of the programme came through a positive shift in how men understood how they could show up for themselves, their family and community. “One of the most meaningful aspects of this project was seeing how conversations around masculinity
Participants at an Entrepreneurship workshop designed to equipped participants with the practical knowledge, confidence and support needed to establish and grow small businesses within their communities.
could move beyond the traditional expectations placed on men. Through Big Man Ting, men were encouraged to look honestly at how they communicate, respond to conflict, show up in their families and the kind of role models they want to be in their communities. For me, positive masculinity is not about telling men how they should behave; it is about creating a safe space where they can reflect, challenge behaviours and beliefs they may have grown up with and recognise that there is always an opportunity for growth. That kind of self-reflection is an important part of preventing violence and building healthier relationships.” Myles, a participant in the Big Man Ting Former General Manager of Sandals Dunn’s River, Deryk programme echoed this shift noting, “For a long Meany shares a motivational talk to the Hospitality Training Programme participants. time, I measured my worth by my silence. I thought being a man meant being an immovable structure that didn't flex, didn't complain, and certainly trade the frantic, lonely need to ‘be the man’ for didn't show cracks. I performed strength like a role the much quieter, steadier confidence of simply in a play, convinced that if I ever let my guard down, being a human.” the people around me would lose their respect, or worse, lose their sense of safety. It started when Now, with Peace Gardens now sustainably I realised that the silence was actually a form of being maintained by the schools themselves, isolation. I was exhausted from holding everything teachers trained in trauma-informed approaches up alone. Many of us struggle with that. I began showcasing new skills in the classrooms, and testing the waters, starting with small things — former participants continuing to run the admitting I was overwhelmed at work, or telling businesses and pursuing the careers the a friend I was struggling with a specific failure, programme helped them start, lasting change rather than brushing it off. I expected judgement, is taking shape. but what I received was connection. I found that when I dropped the armour, others felt invited to “I never even knew how to start looking for a job. drop theirs, too. I learnt that true strength isn't the Now I have a plan, I have confidence, and I have ability to withstand pressure without changing; work. Three years ago, I couldn't have told you it's the resilience to adapt, to be vulnerable, and that," says *Dwayne,* a Job Reediness Programme participant. to be honest about where I am. It allowed me to
Job Readiness participants engage in a resort tour session hosted at Sandals Dunn's River. Equipping participants with more than technical job-search skills, the programme sought to strengthen participants’ confidence to pursue opportunities, present themselves professionally and make informed career decisions.
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IN THE NEWS
Digging Deep: How BNG's Assistant Security Manager Brought Service DNA to Life What would the Assistant Security and Loss Prevention Manager at Beaches Negril be doing rummaging through a dumpster? The answer to that question begins with the disappearance of a very important personal item belonging to a couple staying at the resort. When the item went missing, Assistant Security and Loss Prevention Manager Jenor Gibson sprang into action, embodying the spirit of the fictional British detective Sherlock Holmes. Like Sherlock, Gibson employed extraordinary powers of observation, deduction and logical reasoning to track down the missing item, a bag, which he believed was buried deep within the resort's dumpster. Acting on that assessment, Gibson coordinated and arranged for the skip to be searched over two consecutive days. His actions caught the attention of the resort's General Manager, Lancelot Lebert, who said Gibson demonstrated extraordinary leadership and commitment in resolving the matter. "Rather than simply directing team members to undertake the challenging search, he personally entered the skip and worked alongside the team in an effort to locate the missing bag," Lebert commented following the discovery of the item, which Gibson had correctly deduced would be found in the dumpster. Lebert further praised Gibson's sense of responsibility and teamwork, noting that his actions set an example for others. In recognition of his efforts, the General Manager also penned a personal letter of commendation to Gibson. Explaining what motivated him to climb into the dumpster alongside his team, Gibson said he believed the investigation warranted that level of commitment. He added that he firmly believes in leading from the proverbial front. "I am passionate about the role I play and, when a guest's belongings are reported missing, I take that responsibility personally. I believe an investigation should never stop at what is convenient; it should
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follow every reasonable lead until all options have been exhausted. "For me, leadership in Security and Loss Prevention is not simply about giving instructions or reviewing reports. It is about being willing to lead from the front, take ownership, and demonstrate through my actions the level of dedication I expect from myself and my team," Gibson said.
"I operate from a principle of exceeding expectations through ownership, accountability and a relentless commitment to achieving the right outcome. I believe it is also a principle shared by security leaders across the chain who take pride in protecting our guests, our colleagues and the reputation of our organisation. In that moment, I was focused on recovering the guest's property and obtaining answers."
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PICTURE PERFECT
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1. Providing service with a smile is a trademark of Beaches Turks and Caicos Entertainment Playmaker Tristannia “TT” Tyndale as she prepares to serve on the sand volleyball court in the French Village. 2. Nekoro Vassell, Bartender at Beaches Turks and Caicos, is always ready to create the perfect drink for every guest. Here, he gives his approval with a thumbsup and a smile beside a Bloody Mary and Blue Ecstasy at the Soy Sushi Bar during the Island Insiders Club weekly VIP brunch. 3. Exceptional service and sweetness are always on display at Sapodilla’s Restaurant at Beaches Turks and Caicos, where (l-r) servers Roshauna Nembhard, Daviah Thomas, Daphne Missick and Deidrian Beckford, along with Supervisor Shakem Charles, showcase the spirit of teamwork in this picture-perfect moment. 4. Beaches Turks and Caicos Food and Beverage Supervisor Abdias Jelissaint (right) and Dining Room Steward Asnel Prosper pause along one of their delivery routes to smile for the camera in this picture-perfect moment. 5. It was a pizza-perfect moment at the Pinta Food Court in Treasure Beach Village at Beaches Turks and Caicos as cooks Yolene Dortelus and Manuel Ko shared smiles and plenty of sauce while preparing pizzas for guests.
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On August 8, Sandals Barbados and Sandals Royal Barbados hosted a special Crop Over celebration, giving guests a taste of local culture and the opportunity to “Play Mas” Bajan-style just one week after the national festival. Filled with colour, merriment and vibrant energy, the event was made possible by the dedicated team members who brought it to life from beginning to end.
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3 1. Enrico brings unmatched energy and genuine warmth to the bar at Sandals Royal Plantation. From crafting refreshing signature cocktails to sharing laughs with guests, he turns every drink order into a memorable experience. His enthusiasm for exceptional service and lively hospitality is at the heart of what we do. 2. Sherika sets the tone for unforgettable dining experiences overlooking the Caribbean Sea at Sandals Royal Plantation. Her gracious service, attentive care and welcoming smile instantly make every guest feel like family. Her commitment to creating effortless, memorable moments at the table truly embodies our passion for hospitality.
growth of four dedicated team members from Sandals Royal Plantation who successfully completed the FIU Diploma in Hospitality Leadership. Through their commitment to ongoing learning and development, these future leaders are empowered to excel and deliver outstanding service, reflecting the culture of excellence we proudly uphold. 4. Xavier continues to set the standard for culinary excellence at Sandals Royal Plantation. T h r o u g h h i s u n w ave r i n g commitment to precision, creative passion and exceptional mastery in the pastry kitchen, he elevates every sweet creation to delight our guests.
3. We are incredibly proud to c e l e b ra t e t h e c o n t i n u e d
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1. Our Entertainment Supervisor, Hensia Edwards, joined the Fyah 105 team at Sandals Dunn’s River as we celebrated Jamaica’s Independence with great energy, national pride and festive spirit. 2. Recently, team members at Sandals Dunn’s River came together to celebrate their birthdays in style. From a delicious lunch to thoughtful tokens of appreciation, it was a wonderful opportunity to recognise and celebrate the people who bring passion, energy and dedication to the resort every day. 3. Congratulations to our outstanding team members at Sandals Dunn’s River, Nagaree Brown, Darien Dyer and Terel Capelton, on successfully completing their Diploma in Hospitality Leadership.
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1. Sandals managers Dale Thomas, Restaurant Manager; Jhavline Patrick, EHS Manager; Lamwel Ooko, Restaurant Manager; and Dijo David, Assistant F&B Manager, recently completed the IMPACT Management Performance Programme. They received their certificates of completion from Assistant Learning and Development Manager Carlos Pena (far left) and Hotel Manager Diahann Hibbert-Bacchus (far right). 2. Sandals Antigua General Manager David Latchimy presents a certificate of completion to a participant in the Department of Youth Affairs’ Entrepreneurship EDGE Programme, a project funded and supported by the Sandals Foundation. 3. Sandals Antigua General Manager David Latchimy and members of the Sandals team visit booths showcasing emerging local businesses at the Entrepreneurship Expo, an extension of the Sandals Foundation-funded Entrepreneurship EDGE Programme.
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4. Sandals Foundation volunteers are all set for this year’s annual Back-toSchool handover, which supported more than 100 students across Antigua and Barbuda. 5. Six Sandals Antigua team members recently graduated from the Sandals Corporate University (SCU) Diploma in Hospitality Leadership Programme, delivered in partnership with Florida International University in Saint Vincent and the Grenadines. They are, from left: RoseMarie Taylor, Housekeeping Supervisor; Ryan Casimir, Information Technology Manager; Chrystel Baker, Red Lane Spa Manager; Odile Dangleben, Stores Supervisor; Celia Harrigan, Bar Supervisor; and Dale Thomas, Restaurant Manager. 6. Sandals Antigua managers, from left, Scotty Nelson, Executive Housekeeper; Chrystel Baker, Red Lane Spa Manager; Leon Norville, Public Relations Manager; and Carlos Pena, Assistant Learning and Development Manager, demonstrate that a warm, friendly smile goes a long way in creating unforgettable guest experiences.
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4 1. Taking it all the way back to the playground! On Emancipation Day, our Entertainment team at Beaches Negril brought the spirit of the occasion to life in their bandana-inspired uniforms, paying homage to our history, celebrating our roots and reminding us that the lessons of the past are values we continue to carry with us every day. 2. Near or far, Beaches Negril will always be home. That was the heartfelt message shared during a special luncheon held in honour of team members from our sister resorts who joined us at Beaches Negril following damage to their properties. It was a touching reminder that, no matter where we work, we are one Beaches family. 3. A single moment captured in HD, but a memory that will live on in
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the hearts of our team members and their families. They came out in droves to support the Beaches Negril Family Fun Day, a celebration filled with fun, laughter and togetherness. More than just a day of entertainment, it was an opportunity for our team to relax, feel appreciated and enjoy the reassurance that Beaches Negril has their back as their children prepare to return to school. 4. Every Thursday, it only gets better! The Beaches Negril Sesame Street Parade brings all your favourite characters together with our amazing Entertainment, Animation, Dining, Stewarding, Epix and Kitchen teams to create unforgettable moments for guests. And don’t let DJ Ramos and his puppies chase you away. They are just stopping by to say hello!
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4 1. I t ’s my m ove ! M o m e n t s celebrated are memories created, and Emancipation Day at Sandals Negril was nothing short of spectacular. From the energy, culture and entertainment to the unforgettable moments shared together, it was a celebration that truly brought the spirit of the day to life. 2. When your mind is made up, the possibilities for your future are endless! Our very own Tyesha, Keithia and Crystal of Sandals Negril proudly graduated from Sandals Corporate University, completing the Diploma in Hospitality Leadership through its partnership with Florida International University (FIU). Their achievement marks another important step in their professional growth and development, equipping them with the knowledge and
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leadership skills needed to become stronger hoteliers and future leaders in hospitality. 3. You are a sky full of stars, and our team members at Sandals Negril shine brighter than them all! At the Sandals Negril Backto-School Treat, team members and their families enjoyed a day created just for them, filled with fun, excitement, giveaways and so much more. It was our way of reminding them just how much they mean to us. 4. There’s no better way to celebrate Independence Day at Sandals Negril than with a colourful and unforgettable Independence Pool Party! From our Entertainment Team to Water & Bliss, everyone brought the energy and ensured the celebration was one for the books.
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PICTURE PERFECT 1 1. Sandals Royal Bahamian’s Weddings Department donated more than $2,000 worth of catering décor to the C. C. Sweeting Senior High School Hospitality Department. The generous donation will support students as they develop their skills and pursue their dreams of becoming future leaders in the hospitality industry.
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2. Sandals Royal Bahamian donated food supplies to the First Baptist Church Summer Youth Camp. The camp provides support and meaningful summer activities for students from Market Street and surrounding communities in New Providence. This contribution helped ensure participants had access to meals and refreshments while engaging in educational, recreational and community-building activities. 3. Sandals Royal Bahamian took creativity and team building to a whole new level with its fun-filled colouring contest. Departments came together to create colourful masterpieces, share plenty of laughs and enjoy some friendly competition. It was a week filled with teamwork, creativity, connection and fun. And the winner is... THE PHOTO SHOP! 4. We proudly celebrate our incredible Butler team at Sandals Royal Bahamian in recognition of International Butler Day. Our butlers go above and beyond every day to exceed guest expectations and create unforgettable experiences. Their passion, dedication and commitment to service excellence are truly unmatched.
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1. Carnival came alive at Sandals Regency La Toc as our team embraced the vibrant colours, infectious energy and unmistakable spirit of Saint Lucia’s biggest celebration. From costumes and music to plenty of vibes, the resort showcased the true essence of Caribbean culture and celebration. 2. In celebration of World Photography Day, we shine a spotlight on the team that captures the moments, people and memories that make Sandals Regency La Toc so special. 3. Sandals Regency La Toc proudly celebrated the achievements of our IMPACT graduates, recognising their dedication, growth and commitment to creating positive change. This milestone marks not just the completion of a programme, but the beginning of new opportunities to lead, inspire and make an impact. 4. From helping guests find the perfect souvenir to assisting them in taking home a little piece of Saint Lucia, our Resort Shop team is always ready to help with a smile.
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1. Following the back-to-school event, members of the Fisherman’s Beach community and Sandals Ochi volunteers come together for a group photograph. 2. Sandals Ochi General Manager Charles Blacher (second left) and Bellman Hakeen Beale (second right) present members of the St. Ann Police team with several appliances for their community stations.
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3. At 2 p.m. each day, the management team serves refreshing beverages to help rehydrate guests relaxing at the beach and pools at Sandals Ochi. 4. Britney Nelson and Shanna Plunkett joyfully toast one another with strawberry smoothies during a pop-up rehydration event for team members hosted by the management team at Sandals Ochi.
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2 1. Shaun and Christof from Kimonos Restaurant at Sandals Grande St. Lucian Spa & Beach Resort have been generating excitement about their new menu offerings. When Resort Shop Manager Jamie spotted them, he immediately switched into “PR/Communications” mode and captured the moment on camera. We think he may secretly want to join the team, and we’ll be keeping an eye on his undercover efforts. 2. Just another day in the life of the landscaping superstars at Sandals Grande St. Lucian Spa & Beach Resort.
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1 - 2. Our Sandals Halcyon Bars team traded cocktail shakers for handlebars as they hit the trails for an unforgettable ATV adventure. From muddy paths to plenty of laughter, the team enjoyed some well-deserved time to unwind, reconnect and create memories beyond the bar. Because great teams don’t just work together, they adventure together! 3. When you bring the fun, the smiles come naturally! Our Sandals Halcyon team members are always ready to serve up a little extra sunshine.
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1. Another meaningful step forward in supporting Sandals Royal Curaçao’s recycling and sustainability efforts. Our Environment, Health and Safety (EHS) team has installed a dedicated glass recycling container, making it easier to collect and responsibly recycle glass waste generated across the resort. 2. Sandals Royal Curaçao (SCR) proudly supported the Ronald McDonald House Charities fundraising event, bringing together golf, generosity and community spirit for a worthy cause. SCR Director of Sales, Groups & Conventions, Kimberly, shared a heartfelt message with attendees during the event.
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3. Our Sandals Golf team hit the greens for a great cause, proudly supporting the Ronald McDonald House Charities fundraising event. Steven, Rajiv, Ruben and Charlotte brought their Sandals spirit, smiles and best swings to the annual tournament. Held at the beautiful Old Quarry Golf Course adjacent to the resort, the event brought the community together in support of an important cause. 4. As part of SCR’s commitment to continuous improvement, HODs, managers and supervisors participated in the I.M.P.A.C.T. programme, completing biweekly activities as part of the Performance Management curriculum. The programme focused on strengthening performance m a n a g e m e n t p ra c t i c e s, accountability, communication and continuous improvement across the organisation. I . M . P. A .C.T. s t a n d s f o r Improving Measurement, Performance, Accountability and Communication for Transformation.
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