inTouch April 2026

AT A GLANCE

3 The Buzz

Antigua | Barbados | Curaçao

Dunn's River | Grande St. Lucian

Halcyon | Royal Bahamian | Royal Plantation

Turks & Caicos | Negril Region

Sandals Brings the Spirit of Jamaica to New Orleans Jazz & Heritage Festival 8 Hi Friend

Sandals Ochi Beach Resort 12 Role Call

9 In The News

Sandals HR Director Shares Service

Excellence Insights at Airport Awards

Sandals Halcyon

Sandals Barbados

Service Beaches Turks & Caicos

Sandals Grenada

Recycle and Create

Under the theme ‘Recycle & Create,’ the annual Earth Day team member fashion showcase flipped the script, turning everyday waste into runway-worthy FAB! These standout looks didn’t just serve style, they told a story of sustainability, talent, and Caribbean ingenuity. Here’s a look at the designs that stole the spotlight and proved that one person’s “trash” is another’s runway moment.

For the earth

Sandals Barbados was abuzz with activities throughout the month of April, as Earth Day 2026 provided yet another opportunity for team members to showcase their creativity. Celebrated under the theme Our Power, Our Planet, the activities included early-morning yoga sessions, guided tours, a fashion show, and, of course, a specially themed Party En Blanc.

ANTIGUA BARBADOS CURAÇAO

Pack for a Purpose

A true demonstration of collaboration and shared effort resulted in the distribution of 233 schoolbags to the children of Skol Myrna Dovale. School supplies collected through guest contributions via Pack for a Purpose, and sorted by Sandals Foundation volunteers, were paired with the schoolbags brought and filled by the Fox World Travel team. Together, these contributions were delivered to the school, providing essential supplies for children with learning difficulties.

DUNN'S RIVER

The Great Cook-Off

The Great Cook-Off at Sandals Dunn’s River brought the heat as the ladies of the management team traded their office roles for aprons and chef hats, stepping into the kitchen to showcase their culinary skills. Chief Steward Mrs. Suzette Smith had everyone excited with her perfectly fried chicken, while Hotel Manager Ms. Melissa D’Auvergne stirred up a delicious pot of hearty pea soup. The morning was filled with laughter, teamwork, and unforgettable moments as the team came together to prepare lunch for our hardworking team members— proving that great leadership shines just as brightly in the kitchen!

Nature and Fashion

Earth Day at Sandals Dunn’s River was truly one to remember. The celebration welcomed the students of Chalky Hill Primary for an exciting nature tour across the resort grounds, where they explored the beauty of the environment and learned the importance of protecting it. The day also featured the Watersports team’s incredible lionfish neutralization dive, an important effort aimed at preserving our coral reefs and safeguarding marine life. To close out the celebration in style, the Entertainment team hosted a fabulous recycled fashion show, showcasing creativity, sustainability, and the true spirit of Earth Day.

GRANDE ST LUCIAN

Nature Nurtured

The Earth Guardians at Sandals Grande St. Lucian Spa & Beach Resort were buzzing with excitement this month as they worked together to give Mother Earth a well deserved facelift. Gathering at dawn, the team spent hours collecting tonnes of garbage from the surrounding areas. The highlight of the initiative came when the guardians visited the herb garden, where they harvested seven pounds of bok choy, later delivered to the team member restaurant. They also dedicated time to tilling the soil and planting thyme, tomatoes, basil, and mint—crops that will be well utilized in the months ahead.

HALCYON

Shaking things up!

Things got deliciously creative at Sandals Halcyon’s second annual Mixology Competition, where the bars team stirred up a little friendly rivalry and a lot of sweet inspiration. From decadent, dessert-inspired blends to bold, imaginative flavours, each cocktail was a treat for the senses—proving that when creativity meets a splash of fun, the results are simply irresistible. Cheers to shaking things up, one sweet sip at a time!

ROYAL BAHAMIAN

Exploring Primeval Forest

From forest floors once beneath the sea to hands restoring what still breathes, Earth Day 2026 was a reminder that growth, like nature, is quiet, powerful, and worth protecting. The team at Sandals Royal Bahamian proudly joined the Sandals Foundation Earth Day celebration alongside 28 students from Gambier Primary School, exploring the breathtaking Primeval Forest National Park — a place so rich in history it was once submerged underwater for years. A day of discovery, reflection, and reconnection with the natural world we all share.

ROYAL PLANTATION

Environmental Awareness

Earth Day at Sandals Royal Plantation was a meaningful and inspiring celebration as team members came together to reflect on the importance of protecting our environment and preserving the beauty of our planet. From engaging activities focused on sustainability to discussions on eco-friendly practices and environmental awareness, the day served as a reminder that every small action makes a big difference. Team members strengthened their commitment to keeping our surroundings clean, green, and thriving for generations to come. It was a day filled with learning, teamwork, and renewed appreciation for nature— proving that caring for the Earth is not just a responsibility, but a shared passion at Sandals Royal Plantation.

TURKS & CAICOS

Community clean-up

Beaches Turks and Caicos, through a team of volunteers from the Sandals Foundation and the Earth Guardians, took to the streets of the Lower Bight community in Providenciales for its annual community clean-up. The team engaged community members, along with leaders from various departments, to successfully carry out the initiative.

NEGRIL REGION

A week of pure celebration

I’m at Beaches Negril—where are you? A week of pure celebration, captured in one unforgettable moment. Here’s a throwback to Welcome Home Week 2026 at Beaches Negril. From Easter egg hunts to nonstop dancing, vibrant energy, music, and action, the resort transformed into an island of endless fun. Guests experienced the very best of the Caribbean, from the beauty of our turquoise sea to the contagious spirit of our team, every moment was filled with life, laughter, and connection.

Backyard Jam

At Beaches Negril, every win matters and every team is celebrated. The backyard jam was a moment to honor those achievements, share good vibes, and come together as family, because that’s exactly what the team is.

Sunrise Breakfast

The sun rises beautifully at Sandals Negril, and during Welcome Home Week, guests were treated to a breakfast experience like no other. Set against the backdrop of the Caribbean Sea, the sunrise breakfast combined warm hospitality, a deliciously curated menu, and handcrafted mimosas, creating a moment of pure morning indulgence.

Home away from home

Welcome Home Week at Sandals Negril delivered a breathtaking celebration of style, vibrant energy, and unforgettable experiences, paying tribute to the loyal guests who continue to make the resort their home away from home.

Sending greetings from

Sandals Ochi Beach Resort

Sandals HR Director Shares Service Excellence Insights at Airport Awards

Sandals Resorts’ signature approach to guest service was recently spotlighted when Corporate Director of Human Resources, Ryan Matthew, was invited to serve as guest speaker at the Sangster International Airport Customer Experience Excellence Awards.

In his remarks, Matthew described the award recipients as visible, walking examples of excellence and reminded the audience that true service is revealed not only in calm moments, but especially during times of challenge.

“Service has never been about what people say to you in their worst moment,” he shared. “It’s about how you make them feel in that moment – how you recover when expectations are not

met, how you restore trust, and how you turn frustration into relief.”

He also referenced an enduring Sandals philosophy rooted in the words of the company’s late Chairman, Gordon “Butch” Stewart; to always give guests more than they expect. It is this commitment, he said, that transforms service into an unforgettable experience.

Mr Matthew further noted that this belief remains central to the company today, with Executive Chairman Adam Stewart often emphasising the critical role each of the organisation’s 20,000 team members plays in delivering on Sandals’ service promise.

Sandals Brings the Spirit of Jamaica to New Orleans Jazz & Heritage Festival

Sandals Resorts, in partnership with the Jamaica Tourist Board, brought the spirit of the Caribbean to the Big Easy as sponsor of the Sandals Resorts Jamaica Cultural Exchange Pavilion at the 2026 New Orleans Jazz & Heritage Festival.

Taking place across two weekends, April 23–26 and April 30–May 3, the pavilion – which is celebrating three decades as a hallmark of Jazz Fest – is this year bringing forward Jamaica’s cultural influence across generations through music, flavor, and craft.

With headliners like Ziggy Marley, Stephen Marley and Sean Paul, the festival highlighted Jamaica’s deep musical roots and ongoing impact, alongside artists such as Lutan Fyah, Protoje, Jesse Royal, Koffee, Sevana, and Grammy nominee Lila Iké. Guests could savor authentic island bites – from slow-braised oxtail and rice and peas to jerk-spiced mushrooms and escovitch fish – paired with a signature Appleton Rum cocktail, the “One Love Rum Punch,” served in branded Sandals Resorts cups. The space also celebrated the island’s craftsmanship, with artisans showcasing handmade goods using locally sourced materials. During both weekends, the Sandals Foundation, the philanthropic arm of Sandals Resorts, showcased two Jamaican artisans Sheldon Daily, known for his handcrafted straw

goods, and Dana Bauch, whose ceramics reflect contemporary island design. Their participation is an extension of the Sandals Foundation’s artisan programme, which empowers local crafters while creating a deeper connection to the Caribbean’s creative heritage for guests.

Steps away, the Sandals Resorts and Jamaica Tent was an island respite between performances. Here, guests could step into a one-of-a-kind photo moment, transporting themselves to the shores of Sandals Resorts in Jamaica or iconic island experiences like floating down the Marthe Brae River on a bamboo raft. Creating a space for guests to step in, snap a photo, or simply linger, the dedicated space also featured installations inspired by BLŪM, Sandals Resorts’ signature café concept rooted in Jamaica’s Blue Mountains, alongside a stylized Dunn’s Rum Club bar seating area, modeled after the location at Sandals Dunn’s River. There, guests could enjoy a game of dominoes, get exclusive access to rum cocktail recipes, and receive a coupon for free shipping for their own bottle of Appleton Estate® Signature Jamaica Rum via ReserveBar to enjoy back at home. Designed as a place to recharge, the tent also offered complimentary Wi-Fi and phone charging, making it the perfect spot to reset between sets. A festival-exclusive sweepstakes rounds out the experience, giving attendees a daily

chance to win exciting getaways to Jamaica including a four-day, three-night all-inclusive stay for two adults at Sandals Montego Bay, Sandals Royal Caribbean, or Sandals South Coast – as Sandals Resorts prepares to unveil a fully transformed resort experience at these Jamaican resorts this winter – or a four-day, three-night all-inclusive stay for a family of four at Beaches Negril.

“Jazz Fest is rooted in discovery, connection, and the unifying power of music,” said Scott Peiffer, Executive Creative Director at Unique Vacations, Inc., an affiliate of the worldwide representative of Sandals Resorts. “Jamaica is where Sandals Resorts was born, and this moment allows that spirit to be carried beyond the island, immersing guests in its rhythm, flavor, and vibrant energy in a way that invites them to feel and experience it.”

"The Festival is grateful to Sandals Resorts and the Jamaica Tourist Board for helping us bring the magic of Jamaica to Jazz Fest this year," said Quint Davis, Producer/Director of the New Orleans Jazz & Heritage Festival. "Both cultures are famous for giving the world music that inspires great joy, and we hope our celebration of Jamaica inspires people to experience the country for themselves."

John Wood: A Shining Treasure of Dedication and Resilience at Beaches Turks and Caicos

John Wood, now 84 years old, stands as a shining example of dedication and resilience. Born in Grand Turk, Turks and Caicos Islands, and raised in Nassau, Bahamas, John's journey spans over five decades of professional excellence.

His career in the hospitality industry began in the Bahamas. He dedicated 27 years at a beach hotel as a store manager where he managed the day to day operations of goods and equipment within the resort. Here he sharpened his leadership skills and solved complex challenges. Afterwards, he spent two years in Freeport, working on the construction of underground insulation pipes for a resort golf course. This marked a total of 29 years in the Bahamian hotel industry.

In 1995, John moved to Turks and Caicos and started working at Beaches Turks and Caicos (BTC). Starting as a store manager, he saw a need for more efficiency and introduced forklifts at the resort. Before the use of the machine, most cargo was moved by hand, which made storing goods burdensome. His penchant for problem solving greatly improved the storage and transportation processes and remains one of his most memorable contributions to the company.

Now, John holds a trusted position in the finance and accounts department, as the resort bearer. In addition to his years of experience, he continues to be a cornerstone for the younger workforce, offering wisdom and practical advice. His approach to problem-solving, directly addressing issues with those responsible, has become a guiding principle at BTC. “If you have a problem with someone, go directly to the person and discuss it, so both people benefit from it,” he shared.

He lives by the golden rule, “do to others what you would have them do to you. If you give love, love you will receive.” This mindset has strengthened his reputation as a friendly and helpful presence at the resort.

His personal life is as rich as his professional

one. He is a father to seven children, though, his son Kicer Zern Wood tragically passed away after joining the U.S. Air Force. He continues to speak very fondly of Kicer, describing him as caring, helpful, blessed, good-hearted, and a gift to those around him. These traits reflect John’s own character and emphasises the strong family bonds central to his life.

"For as long as I have known Mr Wood, he has always represented the company and himself in a polite and respectful manner," stated Deryk Meany, general manager. "He is a trustworthy, reliable, helpful, and friendly coworker who is always authentic in everything," he added.

John believes in continuous improvement and is currently updating his education through the Sandals Corporate University (SCU). He believes in the importance of keeping himself up to date, especially in these changing times.

Ella Martin, regional financial controller for the Northern Caribbean and Curaçao, praises John's professionalism and dedication, saying, "John continues to deliver everything he does in a highly professional manner." She added, "John Wood is like fine wine; the older he gets, the better he gets."

As John prepares for retirement next year, he reflects on his legacy at BTC. He hopes to be remembered as a friendly and helpful individual who always lifts others up. His advice to future generations is simple: stay focused on your passions, perform with love and dedication, and always double-check your work.

When asked what animal embodies his character, John chose a horse. He explained that horses symbolise strength, loyalty, and resilience. Like a horse, John Wood is celebrated at BTC for his dedication and enduring

John's story is a testament to the impact one person can have on a community and company like BTC. His unique blend of experience, wisdom, and kindness makes him an integral part of the BTC family, leaving a legacy that will inspire generations to come.

1. Did someone say ocean vibes? Entertainment choreographer Delly brings his unmatched moves and vibrant energy to the Caribbean Sea during Reunion Week’s catamaran cruise at Beaches Negril.

2. Beaches Negril leaves guests in awe with a captivating fire performance by Jose from the Entertainment Team to close off Welcome Home week 2026.

3. Demonstrating a commitment to sustainability beyond resort grounds, Environment, Health and Safety Manager at Beaches Negril Michelle and Shanique from the Photo Shop take part in a partnered community cleanup activity for Earth Day.

4. April is Autism Awareness Month, and at Beaches Negril, Kids Camp Assistant Manager Yanique and Supervisor Monique proudly celebrate by reminding us all that autism is not a disability, it’s an extra ability.

1. The Epix team goes beyond the shoreline to capture breathtaking moments at Sandals Negril. Vandam, takes to the waters during the Welcome Home Week catamaran cruise, diving beneath the surface to preserve unforgettable memories.

2. At Sandals Negril's Welcome Home sunrise breakfast, Simone, Epix Manager, pauses to capture the perfect shot, showcasing how light and shadow come together to create vibrant, timeless moments.

3. Sandals Negril's Loyalty Team takes in the beauty of the final day of Welcome Home Week as Chevel, Michael, and Shadae bid a heartfelt farewell to our loyal guests.

4. Turning waste into wearable art, Lois from the Entertainment Team took home the top prize at the Environment, Health and Safety Department’s Earth Day Fashion Show at Sandals Negril, with a bold, eco-conscious gown crafted from newspaper, cardboard, plastic cups and foil.

PICTURE PERFECT

Sandals Grande Antigua turned ALL the way up for its Annual Prestige Awards. Under the theme “Made of the Caribbean; Hospitality Redefined,” the night was pure vibes, big energy, and even bigger style. From the moment nominees stepped onto the scene, it was clear – this wasn’t just an awards night… it was a full-on fashion moment.

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1. From an exciting beach party to a scenic bus tour on the Bajan Bus, kite making, celebrating our Sandals Select Guests at dinner and much more…Welcome Home Week 2026 at Sandals Barbados was truly one to remember.

2-5. It was a day of discovery as volunteers from the Sandals Foundation in Barbados took students and teachers on a tour to celebrate Earth Day.

4. The Learning & Development Department successfully hosted its inaugural Vision Board Party at Sandals Grande St Lucian Spa & Beach Resort, with a total of 40 new hires in attendance. This initiative was strategically designed to provide participants with a meaningful opportunity to conceptualize and articulate their professional aspirations. 1 2 3 4

1. When the Front Office team at Sandals Grande ST Lucian Spa & Beach Resort steps out, they know how to deliver. (L-R) Nelia (FO Supervisor); Jacqueline, Nell and Britni (FO Agents)

2. The Loyalty & Travel Ladies from Sandals Grande St Lucian Spa & Beach Resort can turn it up. They showed up in national colours and rocked the house.

3. It wasn’t the time for goodbye. It was a time for see you later, as HM Alicia Mullings came to Sandals Grande St Lucian Spa & Beach Resort, and left us, to return to a “sexy” resort that we shall not name.

1. Sandals Royal Bahamian proudly celebrated our amazing administrative professionals with a well-deserved appreciation lunch at Aquafire Bar & Grill for Administrative Professionals Day.

2. Sandals Royal Bahamian proudly introduces Sandals Foundation Charity Night – a meaningful new experience where purpose leads the way and community becomes the driving force behind lasting impact.

3. Sandals Royal Bahamian hosted another remarkable Reunion Week. From the moment guests arrived, the energy was undeniable filled with

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excitement, connection, and celebration. The Sandals Royal Bahamian team played a pivotal role in its success, delivering exceptional service and unforgettable moments that brought the experience to life.

4. It’s always good to take a moment to create memories that last a lifetime. The managers at Sandals Royal Bahamian hosted an incredible event, but more importantly, paused to create something truly beautiful along the way reminding us that the best experiences are the ones shared with intention, care, and heart.

1. Outstanding, consistent and dependable. Sandals St Vincent and the Grenadines' 2025 Diamond

the Maintenance Department with members of the Executive Management

and

2. Diving into greatness and making waves along the way, Sandals St Vincent and the Grenadines' Watersports and Dive team proudly captured the ‘A Team’ Excellence Award.

3. Exceptional, consistent and remarkable. Club Sandals Manager, Stephen Fagan, snagged the MVP Award and poses alongside General Manager of Sandals St Vincent, Tamon Allen., Tamon Allen.

1. Naseera Miller (centre) shares a warm moment with Rhyine Stewart and Shantell Allen after receiving the Mover & Shaker Award at the corporate office’s quarterly Prestige Awards, held recently in Montego Bay, Jamaica.

2. Our SRI corporate offices in Jamaica recently held Twin Day, where team members came to work dressed alike.

3. Yum, yum, yum! Trudian Dalley, Tasha-Gaye Davis, and Norville Esty assist with the delivery of Easter bun and cheese care packages for team members at the corporate offices.

4. Kereemah Codner went full cosplay mode, dressing as a minion during the recently held Cartoon Character Day at the corporate office, part of SRI’s monthly Feel-Good Fridays initiative.

5. The administrative team from SRI’s corporate offices across Jamaica headed to Mystic Mountain in Ocho Rios for a day of adventure, fun and relaxation to celebrate Admin Professionals Day. Sharing a picture perfect moment here are Jhanelle Powell and Kerry-Ann Esty.

1. Welcome Home Week at Sandals Regency La Toc was nothing short of Extraordinary with many of our returning guests beaming with smiles and laughter from arrival right up until the end of their vacations.

2-6. Team Members and guests alike were enthralled in Earth Day activities at Sandals Regency La Toc with two of the highlights being the sandcastle-making competition and lionfish culling.

1. Alejandra Foe-Louisa and Aneka McPherson-Johnson care for Sandals Royal Curaçao’s resident cats, feeding them at designated cat-houses as part of a humane program that includes spay/neuter, veterinary care, and safe spaces for the cats to thrive.

2. Assistant Manager, Engineering Sabrina Isebia-Luciano bids farewell to her team at Sandals Royal Curaçao.

3. The Club Sandals team at Sandals Royal Curaçao came together for a funfilled Easter egg hunt, bringing plenty of laughter, friendly competition, and great energy.

4. On Earth Day, the SCR Watersports team, joined by guests who volunteered, took action with an underwater cleanup at a local bay and nearby pier. Together, they removed 21 kilograms of debris from the Curaçao sea.

5. On Earth Day, Sandals volunteers—primarily from the Landscaping department—put their expertise into action by planting four mature trees, including Olive Trees and Ruprechtia Curranni, on a local schoolyard. The area, once exposed to the sun where children wait for transportation, will now provide much-needed shade and comfort thanks to their skilled efforts.

1. Pure joy and passion for service shine through at Sandals Royal Plantation! Simone and Daniello are all smiles and full of excitement as they continue creating unforgettable experiences for our guests at the royal resort. Their energy and dedication truly reflect the heart of our hospitality.

2. Chelcea Lynch, our incredible Butler Admin at Sandals Royal Plantation, was surprised with a special gift basket in recognition of her hard work, dedication, and the exceptional support she brings to the department every day. A welldeserved moment of appreciation for someone who gives her all!

3. Shelane Allen from the Dining Room Department at Sandals Royal Plantation was presented with a special token of appreciation for consistently going above and beyond to exceed our guests’ expectations. Her commitment to excellence and warm service make a lasting impact every single day. Way to go, Shelane!

4. Meet Daniella and Luckie-Ann—the bright and welcoming faces ready to greet you with warm smiles and exceptional service at Sandals Royal Plantation. Their positive energy and genuine hospitality help create the unforgettable first impressions our guests love.

1. Our Executive Admin, Chante Betton, at Sandals Dunn’s River is all smiles as she receives beautiful flowers and a thoughtfully curated gift basket filled with all her favourite things in celebration of International Administrative Professionals Day.

2. The Engineering team at Sandals Dunn’s River made sure Natania Robinson felt truly appreciated for all her hard work and dedication within the department. This International Administrative Professionals Day was certainly one to remember!

3. Vibrant energy and strong camaraderie perfectly describe the bar team here at Sandals Dunn’s River, as they work tirelessly each day to go above and beyond in delivering exceptional service.

4. Tafarise Grey is the warm and friendly face that welcomes you when you’re ready to sign up for an unforgettable dive experience here at Sandals Dunn’s River!

1. Love was in the air—and in the details—as the Weddings Team at Sandals Halcyon Beach took a moment to celebrate Esma, our talented spa bridal makeup artist. With every brushstroke, she brings bridal visions to life, leaving our brides glowing, confident, and truly unforgettable. Here’s to the artistry, passion, and flawless finishes that make every “I do” even more beautiful.

2. The Sandals Early Childhood Learning & Development Centre hosted its first Easter Egg Hunt, an exciting and memorable day filled with laughter, bright colors, and happy little explorers. From the thrill of the hunt to fun games and shared treats, the event brought joy to every child and created special moments to cherish. A wonderful celebration of the season and the magic of childhood.

3. In celebration of Earth Day, students of the Sandals Early Childhood Learning & Development Centre got their hands messy and their creativity flowing, painting their own flower pots before planting and caring for their very own plants. This meaningful activity not only connected them to nature, but also helped nurture a sense of responsibility, patience, and discipline as they learn to grow alongside what they’ve planted.