ENDURING QUALITY
A note to our friends
Josh Kardish Senior VP, eQ Homes
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ore than just a simple shelter or a place to hang your hat, a home is built to nurture. It’s a haven to keep loved ones safe, to enrich and delight. A place for loved ones to gather and a place for them to grow. It is a vital piece of a community. Building a home is about more than building walls and putting on roofs. It is about delivering on a promise made to those living within its walls that it will continue to last. So, building a home is more than a job. It’s a responsibility, because home is where families invest their dreams, their lives and their future.
eQ Homes has built a reputation for creating homes and communities that live up to this standard. It is a philosophy that grew from a passion for doing things the right way the first time. And time has proven the wisdom of these values.
Enduring Quality. Here, we define what Enduring Quality means for both ourselves and our homebuyers. Enjoy! Yours truly,
We benefit from the expertise of our parent company, Regional Group, whose six-plus decades of experience have laid the foundation for eQ Homes’ continued success which we can sum up in two simple, yet powerful words. Two words which convey the eQ Homes culture of integrity, craftsmanship, innovation, and long-term thinking.
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eQ Homes The Enduring Quality Story 'Enduring' and 'Quality.' Individually, each of these words defines the character of our company and embodies values that run deep within the eQ Homes culture.
Enduring Quality is not just a motto. It is at the heart of our brand and will continue to reflect the values and vision that we’ve always believed in.
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nduring Quality is the promise that eQ Homes makes to its buyers – that our homes and communities are designed to
enrich lives for the long-term. Together, these two words make a statement about who we are now, and where we are heading in the future. We bring that promise to life with initiatives like our Homeowner Portal, which helps us build relationships through the warranty period and beyond. Our dedicated Customer Care Concierge Team ensures timely personal responses to customer inquiries. Two vital links in the Enduring Quality chain, which will help us uphold our promise to build even better homes and enrich lives well into the future. Page 4
Enduring Quality
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hroughout the interior of your new eQ home, you will find exceptional features that combine beauty with functionality.
Engineered Hardwood Flooring The rich and lustrous look of hardwood.
Three-Piece Basement Bathroom Rough-In
Imparting a sense of lofty elegance.
The invisible work is done to save time and money if you decide to finish your basement in the future.
Extra Tall Windows
BBQ Gas Lines
For bright, airy interiors that give a sense of openness and access to the environment.
Enjoy a better grilling experience with easy to access gas connection.
9’ Ceilings
Integrated USB Plug Convenient locations to plug in/ recharge all your devices.
Air Conditioning Efficient cooling system to keep you comfortable all summer long.
Smooth Ceilings Pristine smooth finished ceilings add the perfect final touch.
Not all finishes listed above come standard with our Townhomes, Back-to-Back Towns, or Condo products. See agent for details E.&.O.E
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ur standard kitchens go far above and beyond the ordinary to bring you more style, beauty, and value. The layouts of our kitchens provide the utmost functionality when cooking, dining or entertaining.
Standard Hard Surface Countertops
Extra Tall Uppers
Choose from a variety of elegant hard surface countertops with stainless steel undermount sinks.
Designed to maximize storage and add extra height.
Soft Close Drawers and Cabinets Just push gently and they quietly close themselves.
Stainless Steel Hood Fan Sleek under cabinet design, with a high performance motor.
Designer Selected Cabinet Elegant stained oak cabinets in a variety of colors and door styles including flat panel, shaker, and stepped shaker panels. Or choose from our many modern flat panel, low maintenance melamine colors.
A Wide Variety of Pulls in Various Finishes The perfect finishing touch.
Full-Sized Pantries More storage space for everything you need.
MOEN Kitchen Faucet Elegant and contemporary high arc design with pull out sprayer.
Pot Light Package Emitting a gentle, even light.
Not all finishes listed above come standard with our Townhomes, Back-to-Back Towns, or Condo products. See agent for details E.&.O.E
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S PA B AT H R O O M S
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ur standard bathrooms go far above and beyond the ordinary to bring you more style, more beauty, and more value.
Standard Hard Surface Countertops Choose from a variety of elegant hard surface countertops featuring square undermount porcelain sinks for a modern look.
Designer Selected Vanities Elegant stained oak cabinets in a variety of colors and door styles including flat panel, shaker, and stepped shaker panels. Or choose from our many modern flat panel, low maintenance melamine colors.
Ceramic Wall Tiles Modern subway ceramic tiles in the shower and bathtub come in a variety of colors allowing you to add your personal touch.
Contemporary Bathtubs Graced with clean lines and striking designer fixtures.
Ceramic Flooring With more than twenty 12"x12" or 13"x13" floor tiles to choose from, the choice is yours.
Not all finishes listed above come standard with our Townhomes, Back-to-Back Towns, or Condo products. See agent for details E.&.O.E
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he foundation to a better home starts with the basement. At eQ Homes, we go above and beyond the standard to build basements that are drier, healthier, and an integral part of your living space. This higher level of quality – which
we call eQ Better Basements – offers you more value and richer quality of life. Our basements are better engineered with superior grade insulation and vapour barrier to retain heat and prevent moisture penetration. All of which translates into a basement that your family can actually use and enjoy all year round.
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2” Closed Cell Spray Foam
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3” Rigid Insulation Cast & Poured with the Foundation Wall for a Drier Healthier Basement
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Dimpled Foundation Membrane to Control Moisture
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6mm Poly Vapour Barrier to Protect Your Home
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Framed Perimeter Walls with Drywall and R12 Batt Insulation
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Electrical Outlets
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All renderings are artist concept E.&.O.E.
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uilding value into your home is our goal with our eQ SmartHome. These standard features increase energy efficiency and automate specific tasks.
Ecobee 5 Pro Smart Thermostat Adjust your home’s temperature on-thego from your phone.
Ring Video Doorbell Pro See, hear, and speak to visitors in real time from anywhere.
Lighting Controls by Lutron Turn lights on and off from your phone.
eQ Homes reserves the right to change suppliers or items within this program at any time without notice. Not all finishes listed above come standard with our Townhomes, Back-to-Back Towns, or Condo products. See agent for details E.&.O.E
Lutron – Caséta Smart Bridge Pro App This app acts as the “brain” of your SmartHome system.
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ur eQ Homeowner Portal offers you room-by-room access to a full home profile that you can access from any device, at any time.
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A simple, 1-click Service Request System and Message Centre that allows you to connect with us quickly and easily.
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Receive a reminder when recommended maintenance is due and an alert when each warranty milestone is reached.
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An essential resource for information about your home, community news, and more!
At eQ Homes, we don’t just strive to set a higher standard in the design and construction of your home, we’re also raising the bar in customer service.
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esigning and building the home of your dreams is our job. Selecting the personal touches that transform it into the home of your dreams is up to you! what we take care of but it’s up to you to personalize it through your choice of fixtures, finishes and colours. At the eQ Design Studio, choose from an expertly curated selection of features, finishes, and finishes in a variety of styles. Our Design Consultants are here to guide you through the process and help you express your style and preferences, all within your budget. Room by room, item by item, we’ll explain your options so you can make an informed decision. We’ll help you create the perfect space that you’ll be excited to show off for years to come.
" Bring your inspiration with you! Enjoy a cup of coffee while we look through your magazines, photos, and reference materials."
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s an eQ Homes homeowner, you can enjoy all the benefits of our exclusive Wish List – a free service to help you personalize your home. With just a few clicks, you can start putting together all of the design elements that will make your dream home a reality. From paint colours to bathroom fixtures, flooring to countertops, you can itemize all the things you’d like to include in your new home – all before you even visit the eQ Design Studio.
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TEAM
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ur Customer Care Team is here to assist you from the time you finish up at the Design Studio all along the way to closing your new home and after-sales service. Every community has its own dedicated Customer Care Team who you can easily reach to receive timely responses to your requests.
Your dedicated Customer Care Team will: •
Be your helpful, go-to contacts for everything you need to know about your new home from the start of construction to the end of your second year warranty.
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Accompany you on all of your construction appointments and provide information and help.
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Follow up on all of your inquiries related to your house, no matter which department it involves (other than finance).
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Ensure that all your selections have been installed.
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e pride ourselves on being by your side, step by step, answering your questions – before, during, and after construction. That's why we created eQ University. This video series explains how a house becomes your home.
SCAN HERE
Scan this QR code using your camera app to watch the eQ University videos.
WELCOME TO eQ UNIVERSITY
We have created short videos to help you learn about your new home! Page 16
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reate a home office that makes you want to go to work. Our eQ Work Well offers a selection of optional features that turn your home office into a simple, efficient, and comfortable work oasis. Choose from a variety of upgrades curated for you through our eQ Design Studio.
Improved WIFI
Custom Desk Solutions
Custom Outlets
Quiet Space
Boosts your wifi signal for stronger, more consistent wifi connectivity.
We’ll help you design a custom desk area that fits your work and lifestyle needs.
Always have a plug where you need it – place electrical outlets wherever you need them.
Sound dampening prevents noise transfer between rooms.
H E R E A R E A F E W R E AS O N S W H Y P E O P L E CO N T I N U E TO C H O O S E E Q H O M E S AS T H E I R B U I L D E R O F C H O I C E From the service received, the interactions of the personnel, the responsiveness of the staff to the quality of our new home, I can't overstate how pleased we are. Truly a top notch company. Provence Homeowner
Very helpful team. I always felt treated with respect and patience. Being a first time home buyer so many things were new to me and they always patiently answered all the questions. Keep up the great work, really enjoyed my experience! Fernbank Homeowner
The service has been awesome. Very friendly and professional staff. Special thanks to the Pathways team for their wonderful service.
Friendly staff, prompt responses to requests. They definitely focused on customer satisfaction. Greystone Village Homeowner
Pathways Homeowner I have bought new homes four times in the past, eQ is by far the best builder I have dealt with. The staff at all levels has been very accommodating, friendly and helpful. A wonderful group of people. Don’t ever change the way you work with the home buyer, it’s a winning recipe.
SCAN HERE
eQuinelle Homeowner
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Scan this QR code using your camera app to explore the eQ Customer Reviews.
What does Enduring To me, Enduring Quality means the home is more that just a series of well constructed parts – that it is a place of comfort which provides a setting for the homeowner to enjoy all the elements of their home life in a way that best suits their needs.
Marissa Tessarolo, Sales Consultant
To me, Enduring Quality means valuing the big picture. We don’t just build houses, we create communities where families make lasting memories. The first day of school, picnics in the park, and holiday dinners – these are the moments that mean the most.
Francesca Jacobs, Customer Care Manager
To me, Enduring Quality means taking the extra time to do things right so you can deliver something you’re truly proud of.
Katherine Toms, Marketing Associate
Enduring Quality means striving to do the right thing for our homeowners on a daily basis and empowering our team to do the same.
Jamie Payne, Construction Manager
Providing a customer experience second to none when helping our buyers create their dream homes.
Rebecca VanderMeulen, eQ Design Studio Manager
Quality mean to you? Enduring Quality to me means that we are not only deeply rooted in our existing communities, but that we’re proud to build homes that will last long into the future and will contribute to our great city of Ottawa.
Melissa Gauthier, Director, Sales & Design
Enduring Quality to me means building well for lasting value.
Tobin Kardish, Director, Marketing and Product Development
To me, Enduring Quality is the special recipe made with these ingredients; support, empathy, kindness, and professionalism throughout the homebuying process. We aim to deliver the cherry on top by going above and beyond to build a home that homeowners will love and cherish.
Sharon Linttell, Senior Executive Assistant & Training Coordinator
To me Enduring Quality means providing clients with a fun and interactive experience while designing their dream home.
Lindsay Pasch, Design Studio Consultant
Enduring Quality to me means that we take pride in ensuring the homes we build excel in the quality of workmanship. We provide a product that will withstand the test of time, that our homeowners can be proud to call their own for many years to come.
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Stefan Shaw, Manager of Purchasing and Estimating
OUR FIELD GUIDE We Want Nature to Endure, Too.
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s part of our commitment to reducing our environmental impact, eQ Homes sponsors reforestation through Tree Canada.
Through our partnership with this national organization, we aim to take our commitment to green building a step further. For every home we build, Tree Canada will ensure new trees are planted, bringing new life to Canadian forests. treecanada.ca
We also take our commitment to green building a step further through our partnership with Tree Canada.
TO GREENER LIVING
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