News from RVDA Canada
Newsletter
News Highlights 2018-20189NTP-Stag Canada RV Technician Bursary Applications MemberDeals Exclusive Member Only Offers Countdown for the 2018 RV Dealers International Convention / Expo RVDA Annual Meeting in Las Vegas, Nevada
Inside this issue: 4-5 9 Business Security Tips for Closing Time by Reza Kamrani
Member Deals– Exclusive Member Only Offers for October
6-7
2018-20189 NTP-Stag Canada RV Technician Bursary Applications
10-11
2018 RV Dealers International Convention/ Expo Countdown
12-13
Should You Prioritize Your RV Service Customers? By Don Reed
16-17
RVDA Member Discount Programs & Benefits
19
Newsletter
October 2018
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Dear Members, Fall is now upon us and many of the RV dealers that I have spoken to are putting the finishing touches on their business and purchase plans for the New Year. I know that there may be some uncertainty about the Canadian dollar and the concern over potential tariffs, but it is still a great time to be in the RV Business. Our recent market assessment study indicates that consumers are still very enthusiastic about the RV lifestyle. There are just over 2.1 million households in Canada (approximately 15%) who own an RV which is slightly up from previous studies. The trend is going in the right direction! The RVDA of Canada held its last board meeting in August. This year, we included a strategic planning session in conjunction with the board meeting. This is a very important event for us as the planning session enabled the national board to develop strategic objectives to carry our association forward for the next few years. RVDA of Canada Strategic Goals 2019 – 2021 Advocacy The RVDA of Canada is actively consulted in political, public, and industry policy matters, and is proactive in advocating policy that is in the common interest of RV Dealers across Canada. Research The RVDA of Canada provides authoritative RV retail industry intelligence to our members and on behalf of our members – including but not limited to retail sales, payroll survey, dollar volumes, inventory levels, comparative information within the industry. Education The RVDA of Canada facilitates a variety of training, recruitment, HR, and educational programs covering all areas of an RV Dealership for RV Dealers across Canada. Membership Services & Benefits The RVDA of Canada provides services and benefits to assist RV Dealers through access to endorsed cost-saving programs and by providing RV Dealers with resources relevant to their business activities.
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Collaboration The RVDA of Canada works with the RV manufacturers to address issues of mutual concern and works with other groups in the RV industry on identified issues of common concern. Association Excellence The RVDA of Canada is a relevant national organization which continues to develop and revise its policies and procedures, develop its organizational structure and capacity, and increase its resources to meet its changing needs. Please note that the 25th Annual Dealer Satisfaction Index (DSI) survey will launch in late October this year. Please look for an email from the association with a link to the survey. This later timeframe allows us to promote dealer participation at our 2018 RVDA Convention/Expo. The response deadline will be in early 2019 and the presentation of the awards will take place at the new RVIA event, RVX, in March 2019. This timeline should work better for dealers. If you’re planning on attending this year’s convention/expo in Las Vegas, make sure you join us for our annual meeting. The RVDA of Canada’s annual meeting, sponsored by iA-SAL / iA-VAG (Industrial Alliance), will feature David Allison a Marketing Expert, Author & Pioneer of Valuegraphics. David Allison’s research has led to a discovery that will change the way you work, and the way you think about the world. This message will be my last to you as RVDA of Canada chairman of the Board. I am very pleased that I have had the chance to meet with a great number of you over the course of the last few years. Thank you for the opportunity to have served. I would encourage all of you to volunteer in this association, the knowledge gain that I have personally received has far outweighed the time that I have given. Have a great fall season.
Jean-François Lussier, Chairman of the Board RVDA of Canada
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9 Business Security Tips for Closing Time submitted by Reza Kamrani Account Representative, Associations
You or your employees can fall into a routine as you shut down your business at the end of every day. That’s why it’s so important to make sure you’re taking all of the precautions you can to help prevent fires and crime when you’re not around. Theft may seem like only a distant possibility, but organized retail crime costs Canadians over $4.6 billion a year, according to statistics from Calgary police. It’s especially important to take precautions when leaving your business for a long weekend or a vacation, when no one will be checking up on it for some time. That’s why it’s key to have a list of steps to take before leaving for the night, to help ensure that your business is in the same condition in the morning as when you left it. The list should also be shared with your employees, so they know exactly what to do when you’re not there. Here are some tips on how to help keep your business safe when you lock up for the night. Turn on storefront and sales area overnight lights If lights inside your business are turned on, it may discourage thieves from entering. It may also help ensure that if anyone does enter your store, they will be clearly visible from the street. To make it even easier to see anyone inside your business (and the disorder they may be causing) you can clear the front windows of any posters or merchandise so there’s an unobstructed view. Keep exterior lights turned on A well-lit exterior also discourages any unwanted guests from approaching your business. It’s important to make sure you haven’t just illuminated the front of your business, but also the side and back entrances too. If there are any burnt-out bulbs, those should be replaced as quickly as possible. Make sure all customers have left the premises It might seem like a no-brainer, but it’s very important to check that no customers are still inside the building before you close up. You or your employees should check back rooms, stockrooms, and change rooms to ensure no one is left with access to your property after the doors have been locked.
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Turn off equipment Before leaving, make sure that you or an employee have done a walkthrough of the business and checked off all items that need to be powered off overnight. This list will include different items depending on your business, but could encompass portable heaters, decorative lights, cooking appliances, and other heating equipment. Ensuring that all of these devices are switched off could help prevent any fires from igniting. Store flammables and combustibles in secure locations In a further attempt to stop any fires from catching, make sure that any flammables or combustibles have been moved away from heating appliances in property storage containers. These containers should also be labelled clearly. Lock away cash register and other valuables Follow a detailed procedure when handling cash at the end of the night. Some tips for how to handle your cash register and other valuables include taking a different route each time when making nightly deposits, leaving an empty and unlocked cash register, and not leaving cash or valuables in rooms that are accessible by windows or external doors. Secure all equipment and stock Before leaving for the night, it’s a good idea to move any excess stock to a locked or secure spot in the store. You could also move stock away from windows and doors to make it more difficult for thieves to attempt a smash and grab. Steps like these may seem small and insignificant, but they could mean the difference between someone robbing your business and being dissuaded from doing so.
Secure and lock all doors and windows On top of securing your equipment and stock, it’s important to make sure that all of your doors and windows are locked, so no burglars can easily enter the premises. Include this item on your list for employees, and be sure to also lock back entrances. Turn on your security system And last but not least, you need to ensure your security system is turned on before leaving the premises. Your security system could take a number of forms, as options range from silent alarms to video surveillance. Surveillance systems are useful, as they can discourage thieves from entering your business and also alert security teams when a robbery is in progress. If you follow these tips, you can rest easy at night knowing you’ve taken the right steps to help prevent fires and theft at your business. But sometimes all the preparation in the world isn’t enough to stop bad things from happening. That’s where insurance comes in. © Federated Insurance Company of Canada. All rights reserved. This document is provided by Federated Insurance Company of Canada (“Federated”) for informational purposes only to augment your own internal safety, compliance and risk management practices, and is not intended as a substitute for assessment or other professional advice by a qualified person or entity. Federated makes no representations or warranties regarding the accuracy or completeness of the information contained in this document. Federated shall not be responsible in any manner for any loss, or any direct, indirect, consequential, special, punitive or other damages, arising out of your, or any other person’s, use or reliance on the information contained in this document.
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Canadian retail sales statistics are now available for both motorized and towable recreational vehicles. These statistics will allow dealers to better manage the inventory on their lot by knowing which units are selling in their area, which price points are attracting buyers as well as knowing the local trends affecting their marketplace. The RV retail sales statistics compiled by Statistical Surveys Inc. are the result of matching manufacturer VIN numbers with RV registrations. The RVDA of Canada endorsement agreement includes free access for national monthly figures only, for members only. Going forward, these figures will be published in the RVDA of Canada bimonthly newsletter and archived at the “RV Statistics / National RV Sales” link on the member side of www.rvda.ca. This information is copyrighted to Statistical Surveys Inc. and for your use only, not for distribution. In order to protect your endorsement benefit, please honour that confidentiality. To purchase more detailed statistics – by province, region or city – please contact Scott Stropkai of Statistical Surveys Inc. at 616-281-9898 ext 128 or sstropkai@statisticalsurveys.com. To learn more about Statistical Surveys Inc., visit www.statisticalsurveys.com.
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Elite Insurance Company is a subsidiary of Aviva Canada Inc., one of the leading Property and Casualty insurance groups in Canada which provides insurance protection to more than 3 million Canadians. Aviva Canada is on a mission to change insurance. "At Aviva, we listen to our customers' views and opinions because by listening and acting on your feedback, we become better at what we do. We want Aviva customers to feel they are being treated as people, not as a number. We want our customers to be confident and comfortable that they have the right insurance to cover their needs. And we want our customers to have a positive experience at Aviva. We've already started the change by introducing our claims service satisfaction guarantee which you can learn more by visiting www.ClaimsGuarantee.com Elite Insurance Company is Canada's largest insurer of specialty personal insurance products since 1954, covering recreational vehicles, mobile homes, antique & custom cars and pleasure crafts. To learn more about Aviva Elite and their mission to change insurance visit their website: www.avivacanada.com Aviva Elite
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The Quarterly Economic Review is intended to deliver a comprehensive look at the economic indicators affecting the RV industry in Canada. These products are intended to provide members with current economic information, which can assist them in gaining insights into the changing economic dimensions of the RV industry and the economy at large. Download this report on RVDA of Canada member site under Member services / Industry Relations tabs (login required)
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2018-2019 NTP-STAG Canada RV Technician Bursary We are ready to accept applications for the 2018-2019 NTP-STAG Canada RV Technician Bursary! A total of 11 bursaries valued at $1,000 and one bursary valued at $1,500 are up for grabs to eligible RV technicians in all Canadian Provinces and Territories. NTP-STAG Canada is once again sponsoring this bursary program. Since 1962, NTP-Stag has been serving the RV industry by distributing the best in parts, supplies and accessories to the dealer partners. When asked why NTP-STAG Canada continue its support for this program, Rob Edwards, Director of Sales, believes that: The Canadian RV industry continues to grow by attracting many new, first time families looking to experience the RV lifestyle. Our industry needs to keep up with this growing demand by hiring and retaining more qualified RV service technicians. The RV service technician plays a very important role in keeping the families happy and safe by ensuring their RVs are road-ready. Although the bursary program is a sizeable investment for us, the decision to continue our support is a relatively easy one to make. There is a genuine sense of excitement for us to see the reach of this program and the impact it has made on the recipients. Most importantly, the Rob Edwards (left) receives ORVDA supplier of the year award. award has instilled a great sense of pride in everyone involved. NTP-Stag Canada is deeply committed to giving back to the industry by investing in such programs that will provide assistance to technicians while welcoming new apprentices into our industry. The bursaries are awarded to apprentices and technicians that have completed the necessary training. For apprentices enrolled in formal apprenticeship programs, there are opportunities to apply for the bursary for each level completed. For technicians that have many years of experience under their belt and successfully challenged the Red Seal exam, they too are encouraged to apply for this bursary. Eligible programs are to be completed between August 1, 2018 and May 31, 2019. Application deadline is June 1, 2019. There is lots of time to put together your application but don’t wait until the last minute! Download the 2018-2019 NTP-Stag Canada RV Technician Bursary Application now
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The convention/expo, which takes place Nov. 5 – 9 at Paris Las Vegas, is the pr emier education and networking event for RV dealers in North America. Registration includes three days of track education workshops for dealership professionals, a mini-rental school, special programs for young executives, Vendor Training +Plus on Tuesday, and opportunities to socialize and network with industry peers during lunch and receptions in the Solution Center. The education component of the convention is carefully planned by industry leaders to meet dealer demand for relevant education using only top-rated presenters. Each year they integrate new presenters into the speaker lineup, and this year there are more than a dozen new presenters. For a complete list of speakers and workshops, go to the convention/expo website. The venue at Paris puts all the meeting rooms in close proximity to one another and features the popular conveniently-located dealer lounge with comfortable seating for networking, checking emails, or relaxing between workshops. In addition, the location on the Vegas strip puts attendees at the center of the action for the city’s casinos, restaurants, shopping, and shows. Rooms are available at Paris, Planet Hollywood and Bally’s at a special convention rate. The convention is sponsored by RVDA–The National RV Dealers Association, RVDA of Canada, and the Mike Molino RV Learning Center. Each year the Convention Committee focuses on featuring new presenters, like Brad Stanek, Marcus Sheridan and Gabrielle Bosché, to keep the content relevant and fresh for dealers. The convention will also feature the Solution Center, an expo of the RV industry’s top companies, offering products and services to help dealers improve profitability. Companies interested in partnership and sponsorship opportunities and exhibitor information can contact Julie Newhouse at (703) 364-5518 or send an e-mail to jnewhouse@rvda.org. Visit www.rvda.org/convention for regular updates as the convention approaches. You can also get convention updates on LinkedIn, Twitter, and Facebook.
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Should You Prioritize Your RV Service Customers? By Don Reed Are some service customers more special than Should sales customers taking delivery stand at head of the line while customers who didn't buy their at your store wait at the very end? Or should all be treated equally? Before you answer, here's a story you might want to A large RV dealer asked me to visit his store to see if I could help him stop the bleeding in his service and operations — a net loss for the year of almost $600,000! had never before seen an RV dealership lose that kind money in service and parts. It was puzzling, since dealer's facility had a prime location at an state exit on the west coast of Florida, with an of parking, an service facility, and plenty room for The number one problem turned out to be the himself and his policy regarding which customers priority in the service Every customer entered the was greeted with a large sign
Attention Service Customers Our priority for servicing RVs is: First
: New RV delivery customers
Second
: Used RV delivery customers
Third
: Warranty customers who bought their RV here
Fourth
: Retail customers who bought their RV here
Fifth
: Warranty and retail customers who bought their RV elsewhere
my evaluation, asked for the productivity report and was told they didn't measure vidual techs' flat-rate performance. I asked for a review the schedule and was told they didn't use preferring to simply tell everyone to "come on in." review their dispatch process and was told the techs went to the repair-order stack and picked their next job. I asked for a work in process schedule, and they that?" Finally, I asked for a special-order schedule; you guessed it they didn't use
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Now it was dear why the dealer was losing $600K year and failing to cover the cost of his new facility. you imagine the chaos that must have Additionally, their new and used sales managers constantly back in the service ROs" for their sales customers and literally pushing customers' RVs out of the This brand-new facility was more than twice the the previous store and was now located on an so the number of transient customers had dramatically, pushing retail service traffic to over customers a not counting warranty. Of course result was chaos, since they didn't have the training, or staffing level to accommodate the I asked the dealer to please take down the sign start treating all customers the same. After much he reluctantly agreed. Then asked him to tell his managers to stay out of the service so we install a production schedule and implement special -order parts tracking; hire a and at least one lot (techs were sible for moving inventory); and hire one more service advisor. The service manager and advisors were thrilled, the techs were ready to party hard, since they were going be getting a pay raise with our new "flat rate" plan paid them more when their productivity that their productivity was averaging less 50 percent and explained that the new goal would be It took 30 days to train everyone on the new and put them into practice. At the end of the next 30 parts and labor gross profit increased more than and the month after that it increased by about $50K. $600K loss was starting to Every customer is Every customer the highest level of service you can . Stop tizing your service customers and instead build your process!
———————————————————————————
Don Reed is CEO of DealerPro Training and RV DealerPro Training, and the Founder of The Don Reed PRO Training Network , have worked with hundreds of dealerships and major dealer groups across the U.S., Canada and the United Kingdom to increase profits in Fixed Operations. Mr. Reed have conducted workshops for NADA 20 Groups, state Dealer Associations, OEM’s, RVDA Convention and have been rated a Top 10 Speaker at the NADA convention for 4 consecutive years.
Source: RV Executive Today
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RVDA of Canada Endorsements CREDITOR INSURANCE / WARRANTY / APPEARANCE PROTECTION / ANTI-THEFT iA-SAL iA-SAL supplies innovative after-market products to the RV market. An industry leader since 1963, iA-SAL's RVDA- endorsed products include: Creditors' Group Insurance: Life, Disability & Critical Illness Extended Warranty Program (SPP: SAL Protection Plan) Diamond-Kote Appearance Protection Products Silent Sentinel Anti-Theft Etch Program Check your member directory, or member listings at www.rvda.ca, for your provincial contact. http://www.iasa.ca/
COMMERCIAL FINANCING Wells Fargo Commercial Distribution Finance RV Inventory Finance Contact : Carlos Lobo 1290 Central Parkway W, Ste. 1100 Mississauga, ON,. L5C 4R3 (905) 361-3837; Cell: (416) 573-1520 www.wellsfargo.com/cdf PORTABLE Wi-FI PRODUCTS Stealth Enterprises The Stealth Wi-Fi system is a powerful receiver operating on its own private network. This means an end to net traffic, using Wi-Fi hotspots on your mobile device and expensive data overages, all while providing a service with an 80% stronger signal over using a cellular device to get online. To discuss the program, please contact: Dave Zadkovich at 416-902-1218
HEALTH PROTECTION SERVICE PURIFYD® is an innovative subscription-like, health protection service that will eliminate, on an ongoing basis, the biological pathogen and environmental contaminant buildup that occurs in confined spaces like recreation vehicles. Stephen Dunn at (604) 230-5175 http://www.getpurifyd.com/
GROUP EMPLOYEE BENEFITS
Federated Insurance Federated Insurance provides customizable Group Employee Benefit coverage. Contact: Western Canada: Wayne Budge at 1-800-665-1934 Eastern Canada: Mauro Di Tullio at 1-800-361-0790
PROPERTY & CASUALTY INSURANCE
Federated Insurance Federated
Insurance Company of Canada provides direct underwriting of Property and Casualty Insurance for RV dealerships. In addition, the Inventory Floor Plan Advantage is available from Federated Insurance for Commercial Distribution Finance (CDF) customers. Burnaby, BC – 1-800-939-7788 Edmonton, AB – 1-800-661-8617 Calgary, AB –1-800-342-9157 Regina / Saskatoon, SK –1-866-291-0523 Winnipeg, MB –1-800-665-1934 London, ON –1-800-461-3117 Mississauga, ON –1-800-387-5953 Laval, QC & Atlantic Region –1-800-361-0790 www.federated.ca/
PAYMENT SOLUTIONS Baseline Processing looks forward to providing great group-rates to all RVDA of Canada members. Baseline provides payment solutions and expertise to more than 1,000 merchants across North America. Their commitment to Cost -Plus pricing means complete transparency and significant savings for merchants of all sizes. No teaser rates. No hidden fees. No cancellation fees. Just Baseline’s exceptional service and dedication to building long-term relationships. Contact : Tom Bremner : (604) 606-7950 www.baselineprocessing.com
RVDA / SPADER 20 GROUPS
ONLINE MARKETING/ ADVERTISING SOLUTIONS
Spader Business Management
ReachLocal, a global company, is an online marketing
RVDA/Spader 20 Groups, managed by the Spader Companies, help dealers improve management skills, recognize market trends and solve problems.
and advertising solution provider for small, medium, and large businesses, creating advertising to consumers in local markets. It provides internet and mobile internet marketing solutions to business clients. contact: Linette Moore at (416) 380-2900 Website:www.reachlocal.ca
1.800.772.3377 (US and Canada) info@spader.com | www.spader.com
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/ Benefits on select Exclusive discounts up to 35% off select FedEx services when shipping within Canada, to the US, or internationally.
on hotel – access to Choice Hotels program discounts of 15-20% at over 325 hotels in Canada & 6,300 hotels worldwide, & some complimentary services at select hotels. Aeroplan or Choice Privileges points can be earned. Book travel be online, on your mobile device or via a toll-free number.
on 3
If you have a FedEx account, simply enroll in this program through the dedicated FedEx webpage that can be found at the member link If not, see the member benefit page for a link to do so. View FedEx services at www.fedex.ca.
on tools
&
– an exclusive 20% discount on 3 of their publications: and HR & free trials of information services. The constantly-updated information will help you understand employer obligations & legal requirements, & stay updated with Canadian federal, provincial & territorial employment legislation.
on UPS Preferred pricing with UPS for Canada-wide, USA and other destinations for expedited and standard services via Wholesale International Couriers and Freight Forwarders through UPS’ website. Visit the member link above for contact information to set up an account.
Card with use of the Petro-Canada credit card, members of Explorer RV Club & RVDA of Canada can realize significant savings, convenience, control & security. Click here for an information / application form & contact
on and First Preferential pricing for First Aid Certification with AED (defibrillation), & many more courses; and a 10% discount on all First Aid products and supplies, where applicable. eck c ss availability online. Find contact information for registration and links to classes / programs at the member benefit page.
An array of products at very competitive prices in over a dozen Maintenance, Repair & Operations (MRO) categories, with two discount structures – based on national volume and on catalogue prices. Inventory at each branch location is tailored to the local market. For a complete list of products available, a credit application form to sign up for an account, & a contact for complete details on this program, click here.
on Volume-based preferred pricing on a wide range of products in over 700 categories. Imago Marketing is able to distribute to all locations across Canada Visit the member link above for the member code. For more information, contact Jessie Lo at or 604.304.6246. Discounts and offers for top attractions, shows and other entertainment! .Now you’ll have access to exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more. Be sure to visit often as new products and discounts are constantly being added!
Discounts on Dale Carnegie Training programs 10% discount off local pricing for any Dale Carnegie Training program. Contact your local training office for class details / dates, or find an office near you. Download & present this offer to them to qualify for the discount.
Marks: select 10% discount on the numerous items listed on our member program card, including work clothing, gloves, belts, winter and safety accessories and CSAApproved Footwear. Show your card at the check-out counter
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Did you know about the RV Careers website? The RV Careers site was developed to raise awareness to career opportunities available in the Canadian RV industry. It provides some background information to the various departments found within an RV dealership, apprentice and technician training opportunities. It also contains information for employers on how to hire and work with apprentices and apprenticeship authorities and how to access the numerous Federal, Provincial and private grants available.
Hiring? When you visit the site, the first thing that should jump out at you is “jobs.� And, the call-to-action would be to see what jobs are available and to look deeper for the job and training requirements.
You have full control of your job postings! You can add, edit or remove your job posting whenever you like. You will be able to receive job applications via e-mail. Before this listing expires (in 45 days), you will be notified to either update or delete the posting. To post a job, go to the employers tab and log in using your RVDA of Canada user name and password. Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information.
Upcoming Events Newly added events include career fair, RV lifestyle, trade show, workshop, and online training events. The news listing will keep you and your staff up to date on training and industry events.
Education for those currently working in the industry vs. those looking to enter the industry If you currently work in sales, parts, or service, you will want to visit the Education page.
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There are training and educational programs for technicians, parts/service management programs, sales, marketing and F&I programs, administration/ accounting programs and awards available.
For apprentices and anyone wishing to become an apprentice, detailed information can be found on the Become an apprentice page. There are many programs such as youth and pre-apprenticeship where high school students can get practical work experience. If there isn’t one in your area, there’s information available under the Employer page on how to start and implement your own apprenticeship program.
Financial incentives and assistance programs There are many financial incentives for both apprentices and employers to participate in an apprenticeship as well as assistance from Provincial and Federal governments and your local RVDA. On the financial incentive page, it lists numerous benefits for apprentices to participate in an apprenticeship and for employers to hire apprentices. There are numerous Federal, Provincial and RVDA Financial assistance programs such as bursaries and grants. If you have any suggestions or comments about how we can improve the site, please email us or comment on the RV Careers Facebook page!
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News from RVDA Canada
RVDA of Canada Mission Statement: The RVDA of Canada is a national federation which exists to protect and promote the interests and welfare of RV Dealers across Canada in order to enable the industry to maximize its potential.
Newsletter Editorial Staff The RVDA of Canada Member Newsletter is produced and distributed through the national association office : RVDA of Canada, Richmond BC For Inquiries please contact us at: #145 – Coppersmith Way Richmond, BC V7A 5J9 Ph: (604) 718-6325 Fax: (604) 204-0154 www.rvda.ca powered by rvhotlinecanada.com Emails : Eleonore Hamm, eleonore_hamm@rvda.ca Anita Lien, anital@rvda.ca Amee Inocencio, ainocencio@rvda.ca
Post your Positions at
www.RVCareers.ca
To post a job, simply go to the employers tab and log in using your RVDA of Canada user name and password. Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information.
WWW.BUYLOCALRV.CA RVDA of Canada’s “BUY LOCAL” campaign promotes “Buy your RV close to home. It’s better in the long haul, to consumers. We encourage you to download a copy of brochure available at the member’s website.
Board of Directors Executive Committee Chairman, Jean-Francois Lussier, Horizon Lussier, Marieville, QC Vice-Chairman, Herb Cowen, Pike Lake Golf Centre, Pike Lake, ON Treasurer, Gord Bragg, Hub City RV, Lantzville, BC Past Chairman, Sam Parks, Camp-Out RV, Stratford, ON Directors Dale Hopkins RV City
Trevor Moase Vacationer RV Sales And Services
Jim Gorrie GNR Camping World
Kyle Kehoe Kehoe RV
Bruno Tombari Bellavista RV
Bruce Marsh Cape Breton Trailer Sales
Josée Bédard Roulottes Chaudière
Murray Sullivan Sullivan Motor Products