News from RVDA Canada News Highlights 2017 RV Dealers International Convention /Expo
August 2017
2017 Toronto Trouble Shooter Clinic CBSA Single Window Initiative (SWI) & ECCC Import Requirements 2017 Canadian RVing and Camping Week Updates on Parker 2016-2017 NTP-Stag Canada RV Technician Bursary Recipients Hershey -America’s Largest RV Show
Inside this issue: CBSA Single Window Initiative and ECCC Import Reporting Requirements
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2017 Toronto Trouble Shooter Clinic
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2017 Sales and Parts 9-10 Professional Workshop 2017 Go RVing Canada updates on Parker
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2017 RV Dealers International Convention /Expo
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MemberDeals, Discounts/offers -New Member Benefit
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2016-2017 NTP-Stag 22-25 Canada RV Technician Bursary Recipients RVDA Golf Tourneys Across Canada
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Dear Members, Each summer while our dealers are busily assisting consumers in fulfilling their RV lifestyle dream, the RVDA of Canada continues to work on numerous strategies to assist our members in maximizing their potential. One of these endeavours is ensuring that we participate in the House of Commons Standing Committee on Finance pre-budget consultations process for the year. Consistent with last year’s theme of economic growth, and believing that more productive people and more productive and competitive businesses can lead to enhanced growth and prosperity, the Committee was interested in receiving submissions on the topic of productivity and competitiveness. We made sure to address these subjects in our submission. This year, we focused on 2 areas of interest. The first, being the request for increased support for skilled workers in the RV industry. Due to the geographic constraints of the existing training programs, the Government of Canada should create an Apprenticeship Travel Grant that could be used by those who are required to travel in order to undertake an apprenticeship training program. This Grant should be targeted towards those enrolled in programs that are not offered in their city, town or province. This Grant should be a taxable cash grant of $2,000-$4,000 per person per year in order to provide support for such items as travel costs, lodging, and care arrangements for families. The RVDA of Canada was also excited to see that the Government took a new approach to tourism throughout the country. Tourism is Canada’s largest service export and represents more than 2% of Canadian GDP. The Canadian Government has recognized that tourism not only creates jobs and opportunities for the middle class, but also serves as an important employer for both youth and newcomers.
The RVDA strongly believes that RVing is an accessible and enriching form of Canadian tourism. Therefore our second ask was that the Government of Canada should provide targeted and dedicated investment in camping/RV infrastructure in Canada’s National Parks. Investing in camping/RV infrastructure will play a critical role in the overall contributions of the tourism industry to future economic development and prosperity. We need to ensure that current parks can accommodate the RVs of today. Earlier this summer, the RVDA of Canada awarded $12,500 in bursaries to RVDA RV Service Technicians across Canada. The bursaries, sponsored by NTP-Stag Canada, valued at $1000 and $1500, were created to recognize outstanding achievements by students with serious interest and desire to succeed in the RV industry. We would like to thank all of the applicants for their submissions and while there were more applicants than bursaries awarded, we would like to encourage all RV Techs to continue investing in their education. There will be continuing education being offered this fall in Burlington for RV Service Technicians. The 2017 Trouble Shooter Clinic will be running the week of December 11th with three, different, 5-day schedules to choose from. All classes will be held concurrently and we have arranged for a motorhome and trailer for the hands-on portion of Spyder Controls electrical systems and for towing & hitches. Please contact the RVDA of Canada office for registration details. All the best, Sam Parks, Chairman of the Board RVDA of Canada
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Canadian National RV Retail Statistics– June 2017 Board of Directors Executive Committee Canadian retail sales statistics are now available for both motorized and towable recreational vehicles. These statistics will allow dealers to better manage the inventory on their lot by knowing which units are selling in their area, which price points are attracting buyers as well as knowing the local trends affecting their marketplace. The RV retail sales statistics compiled by Statistical Surveys Inc. are the result of matching manufacturer VIN numbers with RV registrations. The RVDA of Canada endorsement agreement includes free access for national monthly figures only, for members only. Going forward, these figures will be published in the RVDA of Canada bimonthly newsletter and archived at the “RV Statistics / National RV Sales” link on the member side of www.rvda.ca. This information is copyrighted to Statistical Surveys Inc. and for your use only, not for distribution. In order to protect your endorsement benefit, please honour that confidentiality. To purchase more detailed statistics – by province, region or city – please contact Scott Stropkai of Statistical Surveys Inc. at 616-281-9898 ext 128 or sstropkai@statisticalsurveys.com. To learn more about Statistical Surveys Inc., visit www.statisticalsurveys.com. Elite Insurance Company is a subsidiary of Aviva Canada Inc., one of the leading Property and Casualty insurance groups in Canada which provides insurance protection to more than 3 million Canadians. Aviva Canada is on a mission to change insurance. "At Aviva, we listen to our customers' views and opinions because by listening and acting on your feedback, we become better at what we do. We want Aviva customers to feel they are being treated as people, not as a number. We want our customers to be confident and comfortable that they have the right insurance to cover their needs. And we want our customers to have a positive experience at Aviva. We've already started the change by introducing our claims service satisfaction guarantee which you can learn more by visiting www.ClaimsGuarantee.com Elite Insurance Company is Canada's largest insurer of specialty personal insurance products since 1954, covering recreational vehicles, mobile homes, antique & custom cars and pleasure crafts. To learn more about Aviva Elite and their mission to change insurance visit their website: www.avivacanada.com Aviva Elite
Chairman, Sam Parks, Camp-Out RV, Stratford, ON Vice-Chairman, Jean-Francois Lussier, Horizon Lussier, Marieville, QC Treasurer, Herb Cowen Pike Lake Golf Centre , Pike Lake, ON Past Chairman, George Goodrick, Adventure Sports LTD , Dartmouth, NS Directors Gord Bragg Hub City RV Jim Gorrie GNR Camping World Bruno Tombari Bellavista RV Josée Bédard Ruolottes Chaudiere Darcy Turgeon Carefree RV Ltd Trevor Moase Vacationer RV Sales And Services Kyle Kehoe Kehoe RV Bruce Marsh Cape Breton Trailer Sales
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Environment and Climate Change Canada (ECCC) and the RVDA of Canada wishes to inform you of the new Single Window Initiative (SWI) led by the Canada Border Services Agency (CBSA). This initiative will help importers meet their reporting obligations under ECCC’s vehicle, engine, and vessel emission regulations. This information bulletin is intended for importers of products that are subject to the following regulations under the Canadian Environmental Protection Act, 1999: 1. Off-Road Small Spark-Ignition Engine Emission Regulations 2005 and later model year small spark-ignition engines rated up to 19 kW (25 hp), typically gasolinefueled and found in lawn and garden machines, light-duty industrial machines, and light-duty logging machines. http://www.ec.gc.ca/lcpe-cepa/eng/regulations/detailReg.cfm?intReg=81 2. Off-Road Compression-Ignition Engine Emission Regulations 2006 and later model years off-road compression-ignition (diesel) engines typically found in construction, mining, farming and forestry machines. http://www.ec.gc.ca/lcpe-cepa/eng/regulations/detailReg.cfm?intReg=88 3. Marine Spark-Ignition Engine, Vessel and Off-Road Recreational Vehicle Emission Regulations 2012 and later model year outboard and inboard engines, and personal watercrafts. 2015 and later model year vessels with fuel tanks and/or fuel lines installed. 2012 and later model year snowmobiles, all-terrain vehicles, utility vehicles and off-road motorcycles. http://www.ec.gc.ca/lcpe-cepa/eng/regulations/detailReg.cfm?intReg=109 4. On-Road Vehicle and Engine Emission Regulations
2004 and later model year light-duty vehicles, light-duty trucks, medium-duty passenger vehicles, class 2B & class 3 vehicles, heavy-duty vehicles and engines, and motorcycles.
2006 and later model year scooters.
http://www.ec.gc.ca/lcpe-cepa/eng/regulations/detailReg.cfm?intReg=65
5. Passenger Automobile and Light Truck Greenhouse Gas Emission Regulations
2011 and later model year passenger automobiles and light trucks.
http://www.ec.gc.ca/lcpe-cepa/eng/regulations/detailReg.cfm?intReg=192
6. Heavy –duty Vehicle and Engine Greenhouse Gas Emission Regulations
2014 and later model year heavy-duty trucks and engines.
http://www.ec.gc.ca/lcpe-cepa/eng/regulations/detailReg.cfm?intReg=214
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ECCC’s vehicle, engine and vessel emission regulations establish performance based emission standards that generally align with those of United States’ Environmental Protection Agency. They apply to all companies in the business of manufacturing, distributing or importing (new or used) prescribed classes of vehicles, engines or vessels for sale, and to all persons who import them for their own use. These Canadian regulations require I mporters to submit importation declarations to ECCC. The implementation of the SWI will now enable importers to satisfy ECCC’s requirements to file an importation declaration by integrating the declaration with other data submissions required by CBSA and other government programs, through a single electronic portal utilizing the Integrated Import Declaration (IID). SWI is currently a voluntary program aimed at modernizing and aligning Canadian and United States import processing procedures under the “Beyond the Border” action plan: http://www.cic.gc.ca/english/department/ btb.asp. The benefits and goals of SWI include streamlining the importation process, eliminating redundancies, reducing paperwork burden, increasing data harmonization for imports into both Canada and the United States, and ideally reducing clearance times for shipments requiring formal entries. When a SWI submission is received by CBSA, they will transmit applicable data elements directly to the ECCC for their review and retention. This allows ECCC to receive the data in real time, allowing the department to engage with stakeholders as needed. If importers enter data for optional fields, SWI should also provide the added benefit of reducing the effort to produce mandatory annual reports required for certain regulations. As more brokerage firms are qualified by CBSA to manage SWI submissions, ECCC is encouraging members to take advantage of the benefits that this new method of reporting provides. More information on the regulations, including annual reports and associated templates, can be found at the web links provided above. Questions on the regulations can be directed to the contact information below: ECCC CONTACT INFORMATION: Regulatory Administration Section, Transportation Division Environment and Climate Change Canada Phone number: 819-420-4216 Email address: ec.infovehiculeetmoteur vehicleandengineinfo.ec@canada.ca Additional information about SWI can be obtained from Canada Border Services Agency (CBSA) at: Web-link http://www.cbsa-asfc.gc.ca/prog/sw-gu/menu-eng.html E-mail CBSA.SW_Pr ogr am-Programme_Du_GU.ASFC@cbsa-asfc.gc.ca Phone: 613-954-7631
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Hotel This training event will be held concurrently at: Holiday Inn Burlington Hotel and Conference Centre 3063 South Service Rd. Burlington, Ontario. L7N 3E9 905-639-4443 Outdoor Travel 110 Eastport Drive Pier 25 , Hamilton, Ontario. L8H 7S4
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Room Block A room block is available at the Holiday Inn Burlington Hotel and Conference Centre at $109/night plus applicable taxes based on single/double occupancy. Reserve a room now by calling 905-639-4443 and quote event 2017 TSC. You can also make your reservation online at this dedicated group page. Room block will be released on November 19, 2017. Hotel is pleased to offer: • Complimentary parking • Complimentary WiFi
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Dealer Satisfaction Index Survey This is one of the most highly anticipated surveys for the year. Please give feedback on the 2017 Dealer Satisfaction Index (DSI) Survey Survey deadline is October 2, 2017
Start Survey Please complete a survey for each dealership location
Do you have something to say about any of the 20 motorized and 131 towable RV brands? Everything is important but what is the first quality you look for in a brand? What are you currently experiencing with all the brands you carry? RVDA of America’s annual Dealer Satisfaction Index (DSI) survey asks for your level of satisfaction and your collective responses form a basis of discussion at the Partners in Progress committee meetings. A combined voice will always be stronger than a single voice. If you believe you and your fellow dealers share a similar experience, encourage everyone to participate in the DSI survey so the results can be compiled and tabulated. The criteria for the survey are: Reliability/Quality Parts Warranty Sales Overall rating These ratings are also used to qualify for the Quality Circle Award. In order to receive an award, brands/ manufacturers must receive at least 15 ratings and score 80 percent or above (or 4.0 or above on a five-point scale) in overall dealer satisfaction. The bar has been raised and we strongly urge you to rate all the brands that you represent. We also encourage you to include any other comments you may have. Please answer all questions as surveys with missing responses cannot be tabulated. Please complete the 2017 DSI survey online. The deadline for completing the survey is October 2, 2017. All responses are tabulated by an independent research company, and only aggregate numbers are released. If you have any questions or have recently taken on a new brand and would like to be a part of a brand committee, please contact Jeff Kurowski at RVDA of America at 1-800-336-0355 ext. 121.
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Parker caught his first Fish !
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August 2017 2016-2017 NTP-Stag Canada RV Technician Bursary Recipients, Con’t from page 22
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August 2017 2016-2017 NTP-Stag Canada RV Technician Bursary Recipients, Con’t from page 22
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2017 RVDA AGM and Golf Schedule
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RVDA of Canada Endorsements CREDITOR INSURANCE / WARRANTY / APPEARANCE PROTECTION / ANTI-THEFT
GROUP EMPLOYEE BENEFITS
iA-SAL
Federated Insurance
iA-SAL supplies innovative after-market products to the RV market. An industry leader since 1963, iA-SAL's RVDA- endorsed products include: Creditors' Group Insurance: Life, Disability & Critical Illness Extended Warranty Program (SPP: SAL Protection Plan) Diamond-Kote Appearance Protection Products Silent Sentinel Anti-Theft Etch Program Check your member directory, or member listings at www.rvda.ca, for your provincial contact. http://www.iasa.ca/
COMMERCIAL FINANCING Wells Fargo Commercial Distribution Finance RV Inventory Finance Contact : Carlos Lobo 1290 Central Parkway W, Ste. 1100 Mississauga, ON,. L5C 4R3 (905) 361-3837; Cell: (416) 573-1520 www.wellsfargo.com/cdf RVDA / SPADER 20 GROUPS www.rvhotlinecanada.com Spader Business Management RVDA/Spader 20 Groups, managed by the Spader Companies, help dealers improve management skills, recognize market trends and solve problems. 1.800.772.3377 (US and Canada) info@spader.com | www.spader.com WEB AND ONLINE SERVICES RVHotline Canada SynergyProSolutions.com 1-866-642-2343 RVHotline Canada provides New and Used RV online classified and inventory services exclusive to members of the RVDA. Every month, tens of thousands of RVers select this web site to look for RVs. RVHotline Canada also promotes the RV industry by providing additional online resources to the RV community. Affordable quality web design and free web hosting for participants complement the offering.
Federated Insurance provides customizable Group Employee Benefit coverage. Contact: Western Canada: Wayne Budge at 1-800-665-1934 Eastern Canada: Mauro Di Tullio at 1-800-361-0790 www.federated.ca
PROPERTY & CASUALTY INSURANCE
Federated Insurance Federated
Insurance Company of Canada provides direct underwriting of Property and Casualty Insurance for RV dealerships. In addition, the Inventory Floor Plan Advantage is available from Federated Insurance for Commercial Distribution Finance (CDF) customers. Burnaby, BC – 1-800-939-7788 Edmonton, AB
– 1-800-661-8617
Calgary, AB
–1-800-342-9157
Regina / Saskatoon, - 1-866-291-0523 Winnipeg, MB
–1-800-665-1934
London, ON
–1-800-461-3117
Mississauga, ON
-1-800-387-5953
Laval, QC & Atlantic Region
–1-800-361-0790
PAYMENT SOLUTIONS Baseline Processing looks forward to providing great group-rates to all RVDA of Canada members. Baseline provides payment solutions and expertise to more than 1,000 merchants across North America. With their large network of processors and industry leading technology for every payment environment, Baseline can meet your needs with aggressive rates that are easy to understand. Their commitment to Cost-Plus pricing means complete transparency and significant savings for merchants of all sizes. No teaser rates. No hidden fees. No cancellation fees. Just Baseline’s exceptional service and dedication to building long-term relationships. Ask about unique solutions for B2B recurring billing and about upcoming rate decreases for the Canadian Travel and Entertainment Industry.
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/ Benefits on select Exclusive discounts up to 35% off select FedEx services when shipping within Canada, to the US, or internationally.
on hotel – access to Choice Hotels program discounts of 15-20% at over 325 hotels in Canada & 6,300 hotels worldwide, & some complimentary services at select hotels. Aeroplan or Choice Privileges points can be earned. Book travel be online, on your mobile device or via a toll-free number.
on 3
If you have a FedEx account, simply enroll in this program through the dedicated FedEx webpage that can be found at the member link If not, see the member benefit page for a link to do so. View FedEx services at www.fedex.ca.
on tools
&
– an exclusive 20% discount on 3 of their publications: and HR & free trials of information services. The constantly-updated information will help you understand employer obligations & legal requirements, & stay updated with Canadian federal, provincial & territorial employment legislation.
An array of products at very competitive prices in over a dozen Maintenance, Repair & Operations (MRO) categories, with two discount structures – based on national volume and on catalogue prices. Inventory at each branch location is tailored to the local market. For a complete list of products available, a credit application form to sign up for an account, & a contact for complete details on this program, click here.
on
on UPS Preferred pricing with UPS for Canada-wide, USA and other destinations for expedited and standard services via Wholesale International Couriers and Freight Forwarders through UPS’ website. Visit the member link above for contact information to set up an account.
Card with use of the Petro-Canada credit card, members of Explorer RV Club & RVDA of Canada can realize significant savings, convenience, control & security. Click here for an information / application form & contact
on First
and
St. John Preferential pricing for First Aid Ambulance Certification with AED (defibrillation), & many more courses; and a 10% discount on all First Aid products and supplies, where applicable. eck c ss availability online. Find contact information for registration and links to classes / programs at the member benefit page.
Volume-based preferred pricing on a wide range of products in over 700 categories. Imago Marketing is able to distribute to all locations across Canada Visit the member link above for the member code. For more information, contact Jessie Lo at or 604.304.6246. Discounts and offers for top attractions, shows and other entertainment! .Now you’ll have access to exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more. Be sure to visit often as new products and discounts are constantly being added!
Discounts on Dale Carnegie Training programs 10% discount off local pricing for any Dale Carnegie Training program. Contact your local training office for class details / dates, or find an office near you. Download & present this offer to them to qualify for the discount.
Marks: select 10% discount on the numerous items listed on our member program card, including work clothing, gloves, belts, winter and safety accessories and CSA-Approved Footwear. Show your card at the check-out counter
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A website for everything RV Careers!
It’s been 2 years since we launched the RV Careers site! But, have you heard about it? As the name suggests, “RV Careers” site contains information about career opportunities in the RV industry. This site contains trade-related and education/training opportunities for those already working in the industry as well as information for those looking to learn more about the RV service technician trade and how to participate in an apprenticeship. When you visit the site, the first thing that should jump out at you or anyone is “jobs.” And, the call-to-action would be to see what jobs are available and to look deeper for the job and training requirements. Newly added event and news listing will keep you and your staff up to date on training and industry events and the latest RVDA and industry news. You have full control of your job postings! You can add, edit or remove your job posting whenever you like. You will be able to receive job applications via e-mail. Before this listing expires (in 45 days), you will be notified to either update or delete the posting. To post a job, simply go to the employers tab and log in using your RVDA of Canada user name and password. Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information. If you currently work in sales, parts, or service, you will want to visit the Education page. There are training and educational programs for technicians, parts/service management programs, sales, marketing and F&I programs, administration/accounting programs and awards available. For apprentices and anyone wishing to become an apprentice, detailed information can be found on the Become an apprentice page. There are many programs such as youth and pre-apprenticeship where high school students can get practical work experience. If there isn’t one in your area, there’s information available under the Employer page on how to start and implement your own apprenticeship program. There are many financial incentives for both apprentices and employers to participate in an apprenticeship as well as assistance from Provincial and Federal governments and your local RVDA. On the financial incentive page, it lists numerous benefits for apprentices to participate in an apprenticeship and for employers to hire apprentices. There are numerous Federal, Provincial and RVDA Financial assistance programs such as bursaries and grants. If you have any suggestions or comments about how we can improve the site, please e-mail us or comment on the RV Careers Facebook page
News from RVDA Canada
RVDA of Canada Mission Statement: The RVDA of Canada is a national federation which exists to protect and promote the interests and welfare of RV Dealers across Canada in order to enable the industry to maximize its potential.
Newsletter Editorial Staff The RVDA of Canada Member Newsletter is produced and distributed through the national association office : RVDA of Canada, Richmond BC
A brand new video promoting RV Service Technicians!
For Inquiries please contact us at: #145 – Coppersmith Way Richmond, BC V7A 5J9 Ph: (604) 718-6325 Fax: (604) 204-0154 www.rvda.ca powered by rvhotlinecanada.com Emails : Eleonore Hamm, eleonore_hamm@rvda.ca Anita Lien, anital@rvda.ca Amee Inocencio, ainocencio@rvda.ca
Post your Positions at
www.RVCareers.ca To post a job, simply go to the employers tab and log in using your RVDA of Canada user name and password. Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information.
WWW.BUYLOCALRV.CA RVDA of Canada’s “BUY LOCAL” campaign promotes “Buy your RV close to home. It’s better in the long haul, to consumers. We encourage you to download a copy of brochure available at the member’s website.
We are super excited to launch a brand new video dedicated exclusively to promoting RV Service Technicians! This is the English version and the French version is currently in production. The video aims to get people to imagine working in a job that is highly diverse with endless possibilities. As you know, the RV technician's job is never boring as the technology is constantly changing. The trade combines 14 major trades such as electrical and plumbing into one skilled trade. Once the technician develops a good foundation, the work is limited only by their imagination. They are required to always think outside the box to troubleshoot and to perform diagnostics. This video will truly inspire and excite you! Help us broaden the reach by liking, sharing this video and adding to your playlist. This was
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