How to Prepare for Cisco 500-450 (UCCEIS) Certification?
500-450 Certification Made Easy with nwexam.com
500-450 Exam Detail Vendor
Cisco
Exam Code
500-450
Full Exam Name
Implementing and Supporting Cisco Unified Contact Center Enterprise Number of Questions 65-75 Sample Questions
Cisco 500-450 Sample Questions
Practice Exams Passing Score
Cisco Unified Contact Center Enterprise Specialist Practice Test Variable (750-850 / 1000 Approx.)
Time Limit
75 minutes
Languages
English
How to Prepare for 500-450 ❏Know and study complete syllabus content from Books ❏Perform enough practice with Cisco system with related Cisco 500-450 certification subjects
❏Identify the key configuration, workflow and data flow ❏Perform with online practice exams on NWExam.com for Cisco Unified Contact Center Enterprise
❏Identify your weak areas from practice test and do more practice with system ❏Repeat practice exams and try to score 100% on www.nwexam.com
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Cisco 500-450 Certification Syllabus Content Topic
Weight
Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse
14%
Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse
21%
Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution
18%
Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools
16%
Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse
11%
Understanding Cisco Unified CCE Agent Supervision Issues and Considerations
7%
Understanding Cisco Unified CCE Agent Supervision Issues and Considerations
13%
Cisco
500-450 Exam Questions 100% Guaranteed Success with NWExam.com
01. Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true? a) Administrative scripts can run more than one time per second. b) Administrative scripts must be associated with a call type. c) Administrative scripts can use a DB Lookup node. d) Administrative scripts can use an ICM Gateway node.
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ANSWER: c) Administrative scripts can use a DB Lookup node.
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02. In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization? a) mds b) ccagent c) router d) opc
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ANSWER: a) mds
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03. Which list of scripting objects is valid in a Consider If formula for Precision Queue? a) Call, Attribute, SkillGroup, Call Type b) Call, PQ, SkillGroup, Call Type c) Call Type, PQ, Attribute, Call d) Call, Call Type, Proficiency, SkillGroup
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ANSWER: b) Call, PQ, SkillGroup, Call Type
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04. In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits? a) which VXML gateway the call is placed in b) determines how many digits of the dialed number are significant c) external phone number CallerID d) agent ACD extension length
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ANSWER: a) which VXML gateway the call is placed in
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05. Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.) a) You can enable hyper-threading at the hypervisor level. b) You cannot enable hyper-threading, but you can oversubscribe the vCPU and vRAM. c) You can enable hyper-threading at the Guest OS level. d) You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM. e) You cannot enable hyper-threading at the hypervisor level. 100% Guaranteed Success with NWExam.com
ANSWER: c) You can enable hyper-threading at the Guest OS level.
e) You cannot enable hyper-threading at the hypervisor level. 100% Guaranteed Success with NWExam.com
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