ROLLINGSTONE NEIGHBOURHOOD CENTRE
2026 ANNUAL REPORT
www.rollingstonenc.org.au ABN: 90413441724
CONTENTS Acknowledgement & Welcome
Page 1
About Us
Page 2
Chairperson's Message
Page 3
Our Committee
Page 8
Manager's Message
Page 10
Our Staff
Page 13
Our Volunteers
Page 14
Strategic Plan
Page 16
Our Year in Numbers
Page 17
Facility Upgrades
Page 20
Membership
Page 23
Partnerships
Page 24
Quality & Continuous Improvements
Page 25
Financial Report
Page 27
Acknowledgements
Page 29
WELCOME
PAGE 01
WADDA MOOLI The Rollingstone Neighbourhood Centre is committed to fostering a community where culture, connection and Country are honoured.
The Rollingstone Neighbourhood Centre acknowledges the Wulgurukaba people as the Traditional Custodians of Garrumbilburra (Townsville), where our Centre is located, and we recognise and honour their unbroken cultural, spiritual and ancestral connection to Country. We also acknowledge the Nyawagi and Bindal peoples, paying respect to their continuing connection to land, waters, culture and community. We honour the story of Gabul, the Carpet Snake, whose journey shapes this coastline and whose tail rests at Halifax Bay, grounding our community in the living cultural landscape of this place. Wadda Mooli.
WELCOME TO THE ROLLINGSTONE NEIGHBOURHOOD CENTRE The Rollingstone Neighbourhood Centre delivers community development, social support and local engagement initiatives for Rollingstone, Balgal Beach and surrounding areas. We offer accessible services, programs and facilities that respond to community needs and foster participation, inclusion and wellbeing. Our Centre plays a key role in strengthening local networks and supporting a connected, resilient community.
ABOUT US Our Charitable Purpose Through our Neighbourhood Centre operations, fundraising and social enterprise endeavours, RaDCA’s purpose is to advance social or public welfare by relieving disadvantage, isolation and distress in the Rollingstone and District communities, including people affected by geographic isolation, limited access to services, disaster, disability, ageing, cultural or language barriers, and financial or social disadvantage.
Our Vision We aim to be a vibrant and resilient hub where the entire community comes together to create lasting connections, improve wellbeing, and build a safer, more inclusive future for all.
Our Mission Our mission is to provide a safe, welcoming space that supports community-driven initiatives, fosters social inclusion, and promotes safety and wellbeing in both agricultural and residential settings. Through collaboration, education, and advocacy, we empower people of all ages and backgrounds to contribute, connect, and thrive.
Our Values Inclusivity – Everyone is welcome. Respect – We value diverse voices and lived experiences. Integrity – We act with honesty, transparency, and accountability. Community Empowerment – We support people to participate, contribute, and lead. Safety – We prioritise child safety, cultural safety, and community wellbeing.
PAGE 02
Our Service Area
CHAIRPERSON'S MESSAGE
PAGE 03
W E LC O M E T O O U R C O M M U N I T Y This inaugural Annual Report marks an i m p o r t a n t m i l e s t o n e f o r R a D C A . Fo r m o r e than 50 years, the Rollingstone and District Community Association t/a the Rollingstone Neighbourhood Centre (RNC) has been a trusted source of support, connection and p r a c t i c a l a s s i s ta n c e f o r o u r c o m m u n i ty. Through 2026, we have continued strengthening our governance framework and working towards an improved Constitution. These steps will position RaDCA for greater impact and sustainability in the years ahead. As Chairperson, I am proud to report on our achievements and the community we serve. RaDCA is founded on a simple belief: we are all Australians, sharing this l a n d a n d c o m m u n i t y a n d c o m m i t t e d t o h e l p i n g o n e a n o t h e r. O u r d i s t r i c t includes people from many cultures, backgrounds and life experiences. We a r e p r o u d t h a t p e o p l e f r o m a r o u n d A u s t r a l i a a n d a r o u n d t h e w o r l d h a v e c h o s e n t o c a l l R o l l i n g s t o n e , B a l g a l B e a c h , P a l u m a , To o m u l l a , C r y s t a l Creek, Mutanee and the surrounding district home. We a c k n o w l e d g e t h e W u l g u r u k a b a p e o p l e o f G u r a m b i l a r r a , t h e f i r s t n a t i o n s o f t h i s l a n d . We r e s p e c t t h e i r c o n t i n u i n g c o n n e c t i o n t o o u r c o u nt r y, c u l tu re , c o m m u n i ty a n d h i s to r y.
CHAIRPERSON'S MESSAGE
PAGE 04
Special Acknowledgements Fa m i l i e s - I w a r m l y a c k n o w l e d g e t h e l o c a l f a m i l i e s , w o r k e r s , r e t i r e e s , young people, school children and visitors who contribute to the character and spirit of our community through their presence, work, volunteering and participation. Clubs and Partners - I also thank our community partners, including local businesses, farming families, schools, health services, purposef o c u s e d c l u b s a n d g o v e r n m e n t a g e n c i e s . Yo u r c o o p e r a t i o n , p r a c t i c a l support and willingness to work with RaDCA strengthen our district and help us respond more effectively to local needs. R o l l i n g s t o n e R S L a n d E x - S e r v i c e C o m m u n i t y - We h o n o u r t h o s e w h o have served Australia with courage and dedication, including members of our Rollingstone RSL and ex-service community and those who made the ultimate sacrifice. We a r e s i n c e r e l y g r a t e f u l f o r t h e i r s e r v i c e a n d c o m m i t m e n t . T h e l i v e s we lead and the freedoms we enjoy today have been shaped by their c o u r a g e a n d s a c r i f i c e . We a l s o r e c o g n i s e t h a t w a r a n d a c t i v e s e r v i c e can leave lasting physical, emotional and psychological impacts on serving personnel, veterans and their families. RaDCA is proud to stand alongside them and offer support wherever we can. The enduring RSL values of mateship, ser vice and community support c l o s e l y a l i g n w i t h R a D C A’ s m i s s i o n . We v a l u e t h e i m p o r t a n t contribution that veterans, serving personnel and their families c o n t i n u e t o m a k e t o o u r c o m m u n i t y. O u r M u l t i c u l t u r a l C o m m u n i t y - We c e l e b r a t e p e o p l e o f d i v e r s e e t h n i c backgrounds, faiths, identities and cultural experiences. Thank you for t h e r i c h n e s s , w a r m t h a n d v i t a l i t y y o u b r i n g t o o u r n e i g h b o u r h o o d . Yo u s t r e n g t h e n o u r c o m m u n i t y, b r o a d e n o u r u n d e r s t a n d i n g a n d h e l p m a k e Rollingstone and District more welcoming and connected. Everyone is valued, respected and an important part of the community we proudly share.
CHAIRPERSON'S MESSAGE
PAGE 05
Special Acknowledgements O u r Vo l u n t e e r s a n d S t a f f - O u r w o n d e r f u l v o l u n t e e r s a n d s k i l l e d s t a f f a r e the heartbeat of RaDCA and the backbone of our Neighbourhood Centre. Yo u g e n e r o u s l y s h a r e y o u r t i m e , e n e r g y, p r o f e s s i o n a l k n o w l e d g e , creativity and photography to support our organisation and the people who seek our assistance. With warmth, patience and a practical, solutions-focused approach, you r e s p o n d t o a r e m a r k a b l e r a n g e o f e n q u i r i e s . Yo u h e l p e v e r y o n e w h o e n t e r s o u r d o o r s f e e l h e a r d , w e l c o m e d a n d r e s p e c t e d . Yo u r k i n d n e s s , smiles and uplifting spirit create the friendly face of our Neighbourhood C e n t r e a n d y o u b r i g h t e n t h e d a y s o f t h o s e w e s e r v e . Yo u r c a r e , c a p a b i l i t y a n d g e n e r o s i t y a r e e s s e n t i a l t o R a D C A’ s a c h i e v e m e n t s . Yo u a r e d e e p l y valued and respected, and we thank you sincerely for everything you c o n t r i b u t e t o o u r c o m m u n i t y. O u r M a n a g e m e n t C o m m i t t e e Te a m - A s C h a i r p e r s o n , I a m h o n o u r e d t o s e r v e a l o n g s i d e R a D C A’ s c o m m i t t e d s k i l l s - b a s e d M a n a g e m e n t Committee. Each member brings valuable experience, diverse p e r s p e c t i v e s a n d a s t r o n g c o m m i t m e n t t o o u r c o m m u n i t y. M a n y a l s o contribute through other community roles, and together we have grown, learned and developed into a capable, collaborative and high-functioning governance and compliance team. Our committee shares ideas, respectfully debates issues, carefully considers and refines decisions, and continues to adapt—particularly as technology and community needs evolve. Our work is united by one enduring purpose: improving services for the communities we serve through our charitable purpose work. This commitment has earned the c o n f i d e n c e a n d r e s p e c t o f o u r g o v e r n m e n t f u n d i n g b o d y. I a l s o w a r m l y a c k n o w l e d g e o u r e x c e p t i o n a l M a n a g e r, A m y B r i d s o n , a n d h e r w o n d e r f u l s u p p o r t s t a f f, S u e a n d J o d y. T h e i r c a p a b l e , c o m p a s s i o n a t e a n d d e d i c a t e d w o r k h a s e a r n e d t h e t r u s t a n d r e s p e c t o f o u r c o m m u n i t y. To g e t h e r, w e w i l l c o n t i n u e g u i d i n g R a D C A a n d t h e R o l l i n g s t o n e N e i g h b o u r h o o d C e n t r e w i t h p a s s i o n , i n t e g r i t y, t e a m w o r k a n d a s t r o n g commitment to positive community outcomes.
CHAIRPERSON'S MESSAGE
PAGE 06
R a D C A’ s C h a r i t a b l e P u r p o s e At the heart of everything we do is our commitment to providing direct, practical support to people in the Rollingstone and District community w h o a re e x p e r i e n c i n g h a rd s h i p . Th i s i n c l u d e s p o v e r t y, d i s t re s s , s i c k n e s s , d i s a b i l i ty, i s o l a t i o n o r o t h e r c h a l l e n g i n g c i r c u m s ta n c e s . Through the Rollingstone Neighbourhood Centre, RaDCA provides e m e rg e n c y re l i e f, f o o d a s s i s ta n c e , f i n a n c i a l s u p p o r t , i n f o r m a t i o n , re f e r r a l s e r v i c e s a n d o t h e r p r a c t i c a l p r o g r a m s . We s t a n d a l o n g s i d e p e o p l e w h e n they need help most, just as our volunteers, members and community supporters stand alongside RaDCA. RaDCA believes in One Australia for all people—a community where everyone belongs, everyone is valued and everyone can access support and services when needed, without any barriers or qualifying criteria. Our Neighbourhood Centre is also a welcoming place where people can seek s u p p o r t , c o n n e c t i o n , c o m f o r t o r a s a f e s p a c e t o c o m e t o g e t h e r. Our work is guided by community care, mateship, inclusion and mutual support. These values connect ever yone acknowledged in this report and c o n t i n u e t o s h a p e R a D C A’ s s e r v i c e t o t h e c o m m u n i t y .
CHAIRPERSON'S MESSAGE
PAGE 07
A Brief History of Our District and Site Around 1884, the district was known as Armidale Pastoral Holdings, a lease owned by John Lambert. In 1902, the local area was r e n a m e d R o l l i n g s t o n e . I n 1 9 4 7, t h e c o a s t a l section of the former lease was surveyed and named Balgal Beach. In 1985, the area was surveyed into the Mystic Sands Estate, although some older allotments dating from 1948 remain.
The land at 44 Community Crescent was designated in the 1985 subdivision plan as a “public open space and community buffer zone”. It was not privately purchased or donated. The Pace family has confirmed w i t h m e t h at t h e y d i d n o t d o n ate t h e l a n d ; h o w e v e r, t h e y g e n e r o u s l y u s e d their heavy equipment to clear much of the area now occupied by the Rollingstone Neighbourhood Centre, SES and Lions buildings, sporting oval and Pace Park. During 1997–1998, the land was cleared and allocated for civic infrastructure, including the construction of our current community f a c i l i t i e s . Th e s e r e p l a c e d t h e o l d o r i g i n a l h a l l o n t h e B r u c e H i g hw a y, which RaDCA had operated since 1961. These facilities were established under the former Thuringowa Shire C o u n c i l a n d b e c a m e t h e r e s p o n s i b i l i t y o f To w n s v i l l e C i t y C o u n c i l following council amalgamation in 2008.(References: Rollingstone Historical Society Inc. and Wikipedia.) Wa r m r e g a r d s
Robyn
OUR COMMITTEE Robyn Neilson
PAGE 8
MEET THE 2026 MANAGEMENT COMMITTEE
CHAIRPERSON
John Holliday VICE CHAIRPERSON
Barb Drew S E C R E TA R Y
Wendy Croker
Suzi Silvester
ORDINARY MEMBER
TREASURER
Michelle Ambia
Belinda Black
ORDINARY MEMBER
ORDINARY MEMBER
OUR COMMITTEE
PAGE 9
About the committee This team of hardworking, dedicated volunteers are the backbone of our c e n t r e . To g e t h e r t h e y a r e r e s p o n s i b l e f o r o u r f i n a n c i a l m a n a g e m e n t , o u r compliance and quality frameworks and our strategic direction. They bring to our team their skills and experience of leadership, financial m a n a g e m e nt , p e o p l e m a n a g e m e n t , p o l i c y w o r k , h e a l t h a n d s a f e t y, i n f o r m a t i o n te c h n o l o g y, b u s i n e s s d e v e l o p m e nt a n d c o m m u n i ty s e r v i c e a l o n g s i d e t h e i r l i v e d e x p e r i e n c e a n d s h a re d p a s s i o n f o r o u r c o m m u n i t y.
Some notable achievements of the committee this year: Reviewed, rewrote and adopted a full-suite of HSQF-compliant policies and procedures Developed and adopted our first strategic plan Spear-headed significant facility upgrades Developed a centre master-plan Completed a rewrite of our constitution Undertaken the redevelopment of our website Fo r m e d s e v e r a l n e w s u b - c o m m i t t e e s t o s u p p o r t t h e g r o w t h o f t h e centre Fo r m e d n e w p a r t n e r s h i p s w i t h k e y s t a k e h o l d e r s
2026 Past Committee Members A special thank you to Ben Pearson and Mar y Anne O'Donnell who retired f r o m t h e c o m m i t t e e d u r i n g 2 0 2 6 . We t h a n k y o u b o t h f o r y o u r w o r k , t i m e and skill and the significant contribution you made to the growth of the centre.
Ben Pearson Past Chairperson
Mary Anne O'Donnell Past Tr e a s u r e r
MANAGER'S MESSAGE
PAGE 10
The publication of this inaugural annual report marks my first year in the role of Manager at the Rollingstone Neighbourhood Centre. It has b e e n a v a l u a b l e o p p o r tu n i ty to p a u s e a n d re f l e c t o n m y o w n j o u r n e y, a s well as the collective journey we’ve been on as a neighbourhood centre over the past 12 months. I stepped into this role knowing there would be challenges, but also enormous opportunities for growth. After many years managing a large team delivering a major federal contract across six offices along Queensland’s eastern seaboard, the chance to immerse myself in one small community was deeply appealing. It has proven to be one of the m o s t re w a rd i n g c h a p te r s o f m y c a re e r. . ne of my first priorities was restructuring our staffing. It quickly O became clear that while our Neighbourhood Centre contract is flexible and community‑led, meeting our obligations required greater scope w i t h i n o u r r o l e s . To g e t h e r w i t h t h e M a n a g e m e n t C o m m i t t e e , w e reviewed and reclassified our two part‑time administration positions i n t o C o m m u n i t y D e v e l o p m e n t Wo r k e r r o l e s — p o s i t i o n s d e s i g n e d t o w o r k alongside community to identify needs, opportunities, and ideas, and to support the development of programs and initiatives that respond to those needs. It has been inspiring to watch our workers rise to the challenge and to see the impact of their contributions. My own role has s h i f te d to a m o re s t r ate g i c f o c u s : b u i l d i n g s ta f f c a p a c i t y, strengthening our community development practice, and working with the Committee to define and plan for our future.
MANAGER'S MESSAGE
PAGE 11
I am incredibly proud of what our small te a m o f t h re e p a i d s ta f f, o u r h a rd w o r k i n g volunteer Management Committee, and our growing group of generous volunteers have a c h i e v e d t h i s y e a r. We h a v e i n t e n t i o n a l l y focused on team culture, strengths, and collaboration, and allowed our work to be g u i d e d b y c o m m u n i t y v o i c e . We h a v e s e t out to build an inclusive, welcoming space that reflects the needs of our whole community—work that will continue to evolve as our community grows and changes.
This year has also been rich with connection, celebration, and community p r i d e . O u r O p S h o p Fa s h i o n P a r a d e w a s a j o y f u l e x p l o s i o n o f c o l o u r, c re a t i v i ty, a n d c o n f i d e n c e — a n e v e nt t h a t s h o w c a s e d n o t o n l y re c y c l e d fashion but the spirit and humour of our local residents. Our I n t e r n a t i o n a l Wo m e n ’ s D a y e v e n t h o n o u r e d t h e s t r e n g t h , r e s i l i e n c e , a n d extraordinary journeys of women in Rollingstone, Balgal Beach, and the Northern Beaches. The Community Expo brought together local organisations, groups, and services, strengthening networks and helping residents discover what’s available close to home. These events, alongside our everyday work, reflect what makes neighbourhood centres so important: they are places where people feel seen, supported, and connected. They are places where small actions create big impact.
MANAGER'S MESSAGE
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One of my greatest joys this year has been watching the growth of our youth programs, with more families participating and more children engaging in activities that build confidence, connection, and fun. Earlier i n t h e y e a r, d u r i n g a c o n v e r s a t i o n w i t h o u r te a m , w e i m a g i n e d a s i m p l e but powerful vision: that the Centre would become the place where young people naturally gather during the holidays—the kind of place where y o u ’ d s e e a p i l e o f b i k e s a t t h e f r o n t d o o r. T h a t v i s i o n b e c a m e r e a l o n e Fr i d ay a f te r n o o n d u r i n g t h e s c h o o l h o l i d ay s , w h e n a g ro u p o f y o u n g people arrived to build LEGO and share snacks. I stepped outside and saw a cluster of bikes leaning together at the entrance. It was a small moment, but an emotional one—because it showed that our Centre is becoming a place where young people feel welcome, safe, and excited to spend time. As we look ahead, we will continue strengthening our foundations, refining our practice, and building a centre that is responsive, inclusive, and future‑focused. I am grateful for the trust our community places in us, and I look forward to another year of growth, collaboration, and shared achievement.
Amy Bridson Centre Manager
OUR STAFF Meet our team To g e t h e r, t h i s s m a l l b u t c o m m i t t e d team has delivered a wide range of programs, events, and community‑led i n i t i a t i v e s o v e r t h e p a s t y e a r, w o r k i n g intentionally to create a welcoming, inclusive environment where community voice guides our direction.
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Amy Bridson Centre Manager
Jody Langham
Sue Brown
Administration and Community
Administration and Community
Development
Development
This year included the successful transition of our two part‑time administration roles into community development-focused positions, strengthening our capacity to work alongside community to identify needs, support ideas, and help bring local projects to life. Staff have planned and delivered key initiatives including school holiday activities, and the Op S h o p Fa s h i o n P a r a d e , a n d h a v e p r o v i d e d o n g o i n g s u p p o r t t o o u r r e g u l a r suite of programs and activities. Professional development has been central to building staff confidence and c a p a b i l i ty, s u p p o r t i n g s ta f f to d e e p e n t h e i r u n d e r s ta n d i n g o f c o m m u n i ty development practice, strengthened administrative systems, and enhanced their skills in program deliver y and community development. Their a d a p ta b i l i ty, c re a t i v i ty, a n d c o m m i t m e n t h av e b e e n v i ta l t o t h e C e n t re ’ s growth and to the increasing participation across our programs and events. Investment in staff will continue to be a priority for the Centre. Our team culture and supportive, strengths-based environment where everyone contributes to the life of the Centre is one of our greatest strenths.
OUR VOLUNTEERS
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The people who make our community stronger Vo l u n t e e r s a r e a t t h e h e a r t o f e v e r y t h i n g w e d o . T h i s y e a r, w e h a v e f o c u s e d o n a t t r a c t i n g , s u p p o r t i n g , r e c o g n i s i n g a n d retaining our volunteers so we can continue providing valuable services and activities to our community into the future.
Building our volunteer team We n o w h a v e m o r e t h a n 3 0 v o l u n t e e r s c o n t r i b u t i n g t h e i r t i m e , s k i l l s a n d e x p e r i e n c e a c ro s s o u r c o m m u n i ty. Our volunteers help make possible: Balgal Boutique Op Shop The Rolly Rag Community Bus Community Gardens Community Activities & Events Neighbourhood Centre Support Management Committee Community Food Programs
Investing in our volunteers Thanks to successful grant funding, we have been able to place a greater focus on supporting our volunteers and giving them the tools, training and resources they need. This has included: Fre e Fi r s t A i d t r a i n i n g f o r o u r v o l u nte e r s Improved volunteer resources and equipment Support for volunteer recruitment Greater focus on volunteer induction and training Developing a volunteer induction package to welcome new volunteers, provide important information and help them feel confident and supported in their role A stronger focus on creating a positive and supportive volunteer experience
OUR VOLUNTEERS
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Recognising the value of our volunteers Our volunteers bring something incredibly valuable to our organisation — t h e i r t i m e , k n o w l e d g e , s k i l l s a n d c o n n e c t i o n to o u r co m m u n i ty. Some have volunteered with us for many years, while others are new faces who have recently stepped forward to help. Our Management Committee members are also volunteers, contributing their time and experience to help guide the organisation, make committee decisions and undertake strategic planning for the future of t h e N e i g h b o u r h o o d C e nt re a n d o u r c o m m u n i ty. Whether they are working behind the scenes, helping at the Op Shop, driving the community bus, maintaining our gardens, producing the Rolly Rag, supporting community activities or helping shape the future direction of the Centre, every contribution matters. Every hour volunteered makes a difference.
Looking to the future One of our biggest priorities moving forward is to grow and strengthen our volunteer team. We w a n t t o : · We l c o m e n e w p e o p l e i n t o v o l u n t e e r i n g · Encourage younger volunteers to get involved · Provide better support, training and resources · Create meaningful and enjoyable volunteer opportunities · Make volunteering sustainable for the future
A H U G E T H A N K YO U To e v e r y v o l u n t e e r w h o h a s g i v e n t h e i r t i m e t h i s y e a r — t h a n k y o u . Whether you have volunteered once a month, once a week or almost e v e r y d ay, y o u a re a n i m p o r ta n t p a r t o f w h at m a k e s o u r co m m u n i ty w o r k . Yo u r t i m e m a t t e r s . Yo u r c o n t r i b u t i o n m a t t e r s . A n d o u r c o m m u n i t y i s stronger because of you.
W I T H O U T O U R V O LU N T E E R S , W E C O U L D N ' T D O W H AT W E D O .
STRATEGIC PLAN
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In a significant step for the organisation, this year we have published our first 5 year Strategic Plan. The plan draws on identified community need and represents a significant collobarative effort between the Mangagement C o m m i t t e e a n d C e n t r e S t a f f. Strategic Priorities 2025-2030 Rollingstone Neighbourhood Centre's work over the next five years will be guided by five strategic priorities. Each priority includes high-level objectives that will be delivered through annual operational plans. Priority 1: Safety, Wellbeing & Community Resilience Promote safety, preparedness, and wellbeing across residential and agricultural communities by strengthening local capacity, building community‑led resilience networks, and ensuring RNC’s facilities can support response and recovery during emergencies. Priority 2: Sustainable Growth & Financial Stability Build a financially secure and future‑ready organisation through diversified income streams, strong governance, transparent financial management, and long‑term infrastructure planning. Priority 3: Digital Inclusion Expand digital access, skills, and confidence across the community by reducing barriers to technology, strengthening digital infrastructure, and supporting people to safely and independently engage with online services. Priority 4: Organisational Capacity, Governance & Workforce Wellbeing Support a strong, skilled, and sustainable organisation by strengthening governance capability, investing in workforce wellbeing, and building systems that support safe, effective, and accountable service delivery. Priority 5: Inclusive Communities & Meaningful Participation Strengthen inclusion across all programs, services, and facilities by ensuring that children, young people and families, First Nations families, multicultural communities, seniors, and people with disability can participate, contribute, and thrive. This priority reflects our organisational value that “Inclusivity – Everyone is welcome.”
OUR YEAR IN NUMBERS
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Operating Hours Output Hours
Opening Hours
500
This year we exceeded our contract target of 1260 output hours, achieving a total of 1403.25 hours, counted as the hours that our paid staff spent delivering activities funded by Neighbourhood Centre Initiative funding.
462 430
400
427
392 360
355
350.75
Quarter 1
Quarter 2
337.5
300
200
100
0
Quarter 3
Quarter 4
Community Support Volunteers
Partnerships & Networks
40 38
38
32
30
We maintained high numbers of valuable volunteers, decreasing slightly following moving the Rolly Rag to online. Our high numbers of partnerships and networking meetings reflect growth in our essential service delivery.
31
20
10
11
13
8 5 0
Quarter 1
Quarter 2
Quarter 3
Quarter 4
OUR YEAR IN NUMBERS
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K E Y I N I T I AT I V E A C T I V I T Y 1 : LINK PEOPLE WITH FORMAL & INFORMAL SUPPORT
Linking people with formal and informal support
1210
Linkage to Formal or Informal Support
OCCASIONS OF ASSISTING PEOPLE TO LINK TO FORMAL OR INFORMAL SUPPORT
Emergency Relief 400 390 365 317
300
498
238 200
146
139 117
100
0
96
Quarter 1
Quarter 2
Quarter 3
Quarter 4
OCCASIONS OF ASSISTING PEOPLE TO RECEIVE EMERGENCY R E L I E F, M AT E R I A L SUPPORT OR FOOD RELIEF
From flood‑affected residents seeking legal assistance to retirees navigating aged‑care services, our staff have supported community members to access formal and informal help on more than 1,200 occasions this year. Sometimes this support is as simple as providing a phone number or a warm referral; other times it involves assisting with more complex needs and helping people connect with the right services at the right time. We have also seen a noticeable increase in requests for emergency relief, material aid, and food support. Demand for our food relief programs has grown significantly. We were thrilled to enter a new 4½‑year Emergency Relief contract with the Department of Families, Seniors, Disability Services and Child Safety, providing continuity and stability for this vital program. New partnerships with organisations such as FoodBank Queensland, Good Shepherd No Interest Loans, and Baby Give Back, along with our ongoing partnership with NOTCH, have strengthened our capacity to meet rising need. These collaborations ensure our emergency relief and food programs remain responsive, reliable, and accessible for community members experiencing hardship.
OUR YEAR IN NUMBERS
PAGE 19
K E Y I N I AT I V E A C T I V I T Y 2 : CREATE SOCIAL CONNECTIONS & INCLUSIONS
Social connections & inclusion
463 PROGRAMS, ACTIVITIES & EVENTS DELIVERED
Programs, Activities & Events
Attendance
2,000
1,500
1,552 1,271 1,107
1,000
T O TA L AT T E N D A N C E AT P R O G R A M S , ACTIVITIES & EVENTS:
4461
500
531
57
0
Quarter 1
122
136
148
Quarter 2
Quarter 3
Quarter 4
In the 2025–26 financial year, we delivered 463 opportunities for community members to connect, meet new people, reduce isolation, learn new skills, and engage in local life. Many of our programs, activities, and events are community‑led, with centre staff providing organisational support. Zumba and Yoga continue to offer fun and fitness, while our popular weekly Little Cup Morning Tea provides an accessible, friendly space for neighbours to come together. Our community bus has been exceptionally busy, with weekly trips to town regularly booked out. These outings support access to shopping, essential services, and social connection. The bus has also been well utilised for local social events, including Tea & Trivia and theatre outings, helping residents participate in activities they may otherwise miss. School holiday activities have been well attended, and several new stand‑alone events have now earned a place in our annual calendar. The growth in both program delivery and participation has been a significant achievement this year, reflecting the strong appetite for connection, inclusion, and community‑driven activities.
OUR YEAR IN NUMBERS
PAGE 20
K E Y I N I T I AT I V E A C T I V I T Y 3 : I N T E G R AT E LO C A L C O M M U N I T Y A C T I O N
Community Development Projects 4
4
3
4
3
3
14 2
COMMUNITY D E V E LO P M E N T P R OJ E C T S
1
0
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Community development at the Rollingstone Neighbourhood Centre is grounded in a simple principle: projects are created with community, not for community. Our role is to listen, support, and walk alongside local residents as they identify needs, imagine possibilities, and take action. This year, we have continued to strengthen our community‑led practice by supporting both long‑term initiatives and smaller projects that respond to emerging ideas and interests. Some of our longer-term projects include the Physio‑Led Osteo Exercise Program, which is currently in the planning and actioning stages, and the development of our Community Gardens and Reflection Garden—spaces which will be designed to foster wellbeing, connection, and shared purpose. We have also supported shorter-term initiatives such as the Community Expo, which brought local groups together, and community-led projects that have now become part of the rhythm of Centre life, including our Book Club, Sewing Circle and Family Nights. Each of these projects reflects the creativity, strengths, and leadership of our community, and we are proud to help create the conditions that allow them to grow.
FACILITY UPGRADES
PAGE 21
Investment in our physical facilities has been a focus this year, with some significant upgrades completed and more planned.
The Balgal Boutique Op Shop We completely refreshed the Op Shop, gave it a name and turned a much loved community resource into a fresh, welcoming and vibrant space for our volunteers to work in and our community members to shop. Upgrades included: Mould-treating and repainting the interior New quality vinyl flooring New custom racks and shelving Split-system airconditioning Square POS system (through our FRRR grant) and new lockable cash drawer "New” counter at a safe working height for our volunteers
The Balgal Room Our beautiful modern conference room facility was completed, and features: Quality flip-top tables on casters for easy room re-configuration Comfortable, stackable seating for 12 State-of-the-art video conferencing facilities to facilitate remote/hybrid meetings Hot and chilled water
The Mystic Room A comfortable, private consulting room is now available, featuring: Comfortable seating for up to 3 people Tasteful, calming decor Access to tea and coffee
Hall Wi-Fi We installed a wireless access point in the hall, enabling free access to our Starlink Wi-Fi across the hall, Balgal Room and Mystic Room.
Digital Lock-Box The installation of a digital lock-box has ensured we can offer after-hours access to the hall while maintaining the security of the facility. Time-limited access codes can be offered to hall users, enabling access only to authorised community members.
FACILITY UPGRADES
PAGE 22
Hall Kitchen Air-Conditioning We installed split-system air-conditioning in the Hall Kitchen, making it safe and comfortable for our volunteers to deliver our food relief programs, for hall hirers and community members.
STAND Community Wi-Fi powered by Sky Muster Through the Strengthening Telecommunications Against Natural Disasters program, funded by the Australian Government, we were thrilled to be selected to receive a free high-speed satellite broadband system. The system supports community members to access essential telecommunnications in the wake of a natural disaster or power outage, and operates independently of the grid and other telecommunications systems. The system features: High-speed satellite broadband supporting up to 500 concurrent users 8 hour Uninterrupted Power Supply to maintain access during a power outage Free support from the Australian Government
Hall Disability Ramp Essential repairs to the hall disability access ramp were commenced, ensuring the hall remains safe and accessible.
Hall Painting We rust-treated and repainted the ramp handrails and commenced painting walls adjacent to the disability ramp. Now, thanks to a generous donation of 100L of paint from Dulux, we have plans to repaint the entire hall exterior, refreshing and protecting the hall and ensuring it remains a valuable community asset for many more years.
RACQ Resilient Energy Centre Program We applied for funding through the RACQ Resilient Energy Centre Program to upgrade our current solar system and install battery storage. This project would position the hall as an essential asset for the community during natural disasters and power outages, allowing access to power for charging devices, accessing telecommunications and storing food and medication. It would also reduce our operating costs, freeing up money to go directly back to community programs, and reduce interruptions to our business during frequent power outages. We are thankful for the enormous amount of community support we received throughout this project. We are absolutely thrilled to announce that our application was successful and we will be receiving a solar and battery storage system valued at $78000 before the government rebates - a total of $62000 in RACQ funding.
MEMBERSHIP
PAGE 23
Over the past year, we have listened closely to feedback from our community and our members. A consistent theme has emerged: people want more opportunities to be involved, to contribute, and to feel connected to the life of the Centre. In response, we have begun exploring new ways for members to participate in shaping programs, volunteering, attending events, and sharing ideas that strengthen our neighbourhood.
What We Heard Members want more ways to participate Desire for stronger connection to programs and events Interest in shaping future member benefits Requests for clearer communication and regular updates
We've been working to ensure that membership at the Rollingstone Neighbourhood Centre is more than a sign‑up — it is a way of belonging. Members receive a range of practical benefits, including discounted room hire, free black‑and‑white printing (with a fair‑use policy), discounted colour printing and laminating and we are introducing a regular behind-the-scenes newsletter and access to scheduled social events. These benefits are designed to make everyday community life easier, more affordable, and more connected.
Our Response Exploring new opportunities for member involvement Creating more volunteer pathways Inviting member input into programs and initiatives Strengthening communication through newsletters and updates Introduced a new member benefits program But the greatest benefit of membership is the opportunity to help shape the future of our Centre. Members have a voice in our direction, can contribute ideas for new programs and initiatives, and are invited to share suggestions for additional member benefits as we continue to grow. Becoming a member supports the sustainability of our Centre and helps ensure that our programs, events, and services remain accessible to everyone in our community. Membership is an investment in connection, belonging, and local impact — and we are excited to continue building a membership program that reflects the needs, strengths, and aspirations of our community.
PARTNERSHIPS
PAGE 24
Throughout 2026, we have developed many new formal and informal partnerships with other community organisations. These partnerships allow us to grow our programs, respond to community need and ultimately support more people. We thank those partners for their work and collaboration. The logos below highlight some of those new partnerships but we thank the many local and national organisations who make our work possible.
QUALITY & CONTINUOUS IMPROVEMENT
PAGE 25
Over the past year, we have strengthened our commitment to delivering safe, high‑quality, and accountable community services through a deliberate and sustained focus on quality systems, governance, and continuous improvement. This work has ensured our Centre not only meets but exceeds sector expectations, positioning us strongly for future growth and service development.
HSQF Compliance Achieved A major milestone this year was achieving full compliance under the Human Services Quality Framework (HSQF). The audit confirmed that the Neighbourhood Centre meets all six HSQF Standards: Governance & Management Service Access Responding to Individual Need Safety, Wellbeing & Rights Feedback, Complaints & Appeals Human Resources This achievement reflects the dedication of our staff, volunteers, and committee, and provides assurance to our community, partners, and funders that the Rollingstone Neighbourhood Centre operates with strong governance, safe practice, and transparent accountability.
Policies & Procedures: Full Review and Renewal To support HSQF compliance and strengthen organisational governance, we completed a comprehensive review and rewrite of our entire suite of policies and procedures. This included: Updating all documents to align with current legislation, best practice, and HSQF requirements Introducing consistent version control, document templates, and review cycles Ensuring policies are accessible, practical, and easy for staff, volunteers, and committee members to follow This work has created a clear, reliable foundation for decision‑making, risk management, and service delivery.
QUALITY & CONTINUOUS IMPROVEMENT
PAGE 26
SCHADS Reviews for Staff The committee undertook a full review of staff roles and responsibilities against the SCHADS Award, ensuring fair, transparent, and compliant employment practices. This process strengthened workforce wellbeing, clarified expectations, and supported staff in understanding their entitlements and professional responsibilities.
Transparent Feedback & Complaints System A new Compliments, Complaints & Feedback system was implemented to ensure community voices are heard and acted upon. Key improvements include: Accessible feedback forms available online and onsite A clear, supportive process for lodging feedback Monthly committee review of all feedback, trends, and improvement actions Integration of feedback outcomes into service planning and risk management This system has increased transparency, strengthened trust, and ensured community input directly informs Centre improvements.
Ongoing Quality Initiatives Throughout the year, RaDCA continued to embed continuous improvement across all areas of operation, including: Strengthening child safety and cultural safety practices Improving accessibility of information, signage, and digital forms Enhancing record‑keeping, incident reporting, and risk management systems Implementing structured staff and volunteer induction processes Regularly reviewing service delivery data to identify emerging needs and opportunities
FINANCIAL REPORT Financial Report for Financial Year Ended 30 June 2026
PAGE 27
Financial Snapshot • Total Income: $370,131 • Total Expenses: $372,027 • Net Result: ($1,896) • Cash at Bank: $120,834
A Year of Achievement
• Total Assets: $303,228 • Net Assets: $269,970
The Association generated more than $370,000 in operating income while delivering a broad range of community services; existing and new programs; and significant building upgrades. A strong cash reserve of over $120,000 was maintained and ended the year with net assets approaching $270,000. Our operations were effectively break-even as required by our Services Agreement.
TREASURER'S MESSAGE Our overall result reflects substantial investment of time, effort, money and IP into RNC community programs, staffing, facilities and support services for our charitable purpose, greatly benefiting our community. Our fully executed audited financial report for Financial Year Ending 2026 confirms the strength of our financial position. An excellent result!
Suzi Silvester Casual Treasurer RNC Management Committee
FINANCIAL REPORT
PAGE 28
O P E R AT I N G I N C O M E B Y P R O G R A M
Government Funding is to support our
Community Fundraising includes:
Neighbourhood Centre as per our Services
·Balgal Boutique Op Shop | $16,391.26
Agreement from the Department of Families,
·Hall & Equipment Hire | $10,098.41
Seniors, Disability Services and Child Safety.
·Programs & General Fundraising | $7,176.78 ·Centrelink Hub Services | $10,265.45
O P E R AT I N G E X P E N S E S B Y P R O G R A M
ACKNOWLEDGEMENTS Rollingstone Neighbourhood Centre would like to thank Kirsten Heritage and Xon Creations whose photographic work features throughout this report. We a c k n o w l e d g e t h e c o n t i n u e d s u p p o r t o f t h e Q u e e n s l a n d G o v e r n m e n t t h r o u g h t h e D e p a r t m e n t o f Fa m i l i e s , S e n i o r s , D i s a b i l i ty S e r v i ce s a n d C h i l d S a f e ty, w h o s e N e i g h b o u r h o o d C e nt re I n i t i at i v e Fu n d i n g a n d E m e rg e n c y R e l i e f Fu n d i n g supports our ongoing operation. We
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We t h a n k t h e c o m m u n i t y - b u i l d e r s w h o w e n t b e f o r e u s : t h e founding members of the Rollingstone and District Community Association, its subsequent committees and its ongoing membership. Thank p a s s i o n f o r t h i s co m m u n i ty.
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Thank you to the individuals on our staff and committee who contributed to this report. Th a n k y o u to t h e R o l l i n g s to n e co m m u n i ty, w h o co nt i n u e to show-up and trust us with the stewardship of our centre. Th a n k y o u to o u r v o l u nte e r O p S h o p co o r d i n ato r, D e b L a c k , who has driven the refresh of the Balgal Beach Op Shop. A m a s s i v e t h a n k y o u t o a l l o u r v o l u n t e e r s . Yo u m a k e o u r w o r k possible. Rollingstone Neighbourhood Centre would like to especially acknowledge our beautiful Balgal Beach Op S h o p v o l u nte e r, Pa m B l a c k b u r n , w h o s a d l y p a s s e d aw ay during 2026. Pam brought life, laughter and joy to her volunteer work and she is greatly missed.
www.rollingstonenc.org.au ABN: 90413441724