The need to rethink and rationalize urban logistics is being pushed into the front scene by the boom in the number of shipments (exacerbated by the growth of online shopping). It is also influenced by the general public’s growing focus on the negative environmental and societal impact of fuel-driven deliveries in already saturated urban centers. However, urban logistics is a difficult issue to apprehend, as it encompasses several levels of complexity. Next to the heterogeneity of the goods transported and of the means of transportation, urban logistics encompass multiple stakeholders, each of which may have diverging interests and objectives. Often these stakeholders lack shared understanding of the status quo, priorities and most appropriate action levers.
