STUDENT COMPLAINT POLICY Classification:
Student
Responsible:
Managers and Directors
Executive Sponsors:
Vice Presidents
Approval Authority:
Robertson College Leadership Team
Date First Approved:
November 18, 2021
Date Last Reviewed:
August 19, 2024
Scheduled Review Date:
June 1, 2026
A.
PURPOSE The Complaint Policy provides a transparent, fair, and timely process through which Robertson student complaints can be addressed and resolved. Complaints about the academic experience, services, or another student raised by students shall be addressed in a way that respects the rights of all parties and leads to the timely resolution of the complaint. The policy is per the Private Vocational Training Regulation of Alberta and Section and the Private Vocational Training Regulation of Manitoba as it relates to licensed programs.
B.
SCOPE This Policy applies to all Students who are enrolled in all courses and programs at Robertson and relate to all College-related activities at the College including but not limited to online and face-to-face classes courses, clinical courses, and practicum experiences.
C.
DEFINITIONS
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