The official publication of the Arizona Multihousing Association
NEWS
NEW LOOK, NEW LOGO
AMA builds on its legacy, looks to the next 50 years NEWS & HAPPENINGS Mark-Taylor announces leadership promotions DECEMBER 2016/JANUARY 2017
BEST PRACTICES Q&A with Jen Ambrosius of RentPath
AMC RECAP AMC enjoys a little bit country, little bit Rock & Roll at The Stetson
AR-0008617064-01
WELCOME LETTERS
Goals for 2017 As we finish out this year, I am proud of all that we have accomplished together. It’s been an amazing year of growth for the AMA. Today, we have 236,000 units around Arizona in membership, and we are close to recapturing our goal of 2,000 members! Our membership mantra for 2017 is 250,000 units in membership and 2,000 members – and we are nearly there! Just a few days ago, we welcomed a number of new leaders to our board at the annual meeting and I am eager to collaborate with them as we work on initiatives from the strategic planning and our legislative priorities. Christine Shipley of Dunlap & Magee has rolled off the AMA Executive Committee this year, but she will remain on the board and very active with all we do. We are excited to have Amy Smith Montoya of Bella Investment Group ascend as our board chair for 2017. Her tenure marks our first board chair from Flagstaff. We are looking forward to her leadership, and we already have plans to start expanding our presence into the northern Arizona market with new membership events there this year. Most importantly, we know that we cannot achieve our goals without you, our wonderful, passionate, committed members! Thank you for all that you do to support our industry and our mission!
— Tom Simplot, President and CEO of Arizona Multihousing Association
Season of Gratitude November and December bring so many great gatherings for us as families and as companies. From Thanksgiving to all of the Maintenance Mania events with the AMA, I’m surrounded by people who inspire me. This year’s Tucson Maintenance Mania brought together talented team members for the competitions. Looking around the convention center, at an event that gets bigger and better every year, I took time to enjoy the friends and colleagues who joined us to cheer on their teams. This is a big part of what the AMA’s programming is about – building stronger teams, growing talent for the future of our companies, learning from each other! (It’s about winning too and I want to congratulate all of this year’s winners!) Toward the end of the year, we host our annual board of directors meeting where we thank our outgoing board members and welcome new leaders into this important work. Serving as the Board Chair this year, I have learned so much from these diverse leaders and I look forward to building on our work in the future. Amy Smith, my successor, has led nearly every committee in our Association and gives her time at the national level too. She brings an energy and perspective that we all respect and admire. I want to express my personal thanks to every board member and the committee members that help to create our Association’s statewide impact. The AMA staff makes our jobs as board members enjoyable and we are fortunate to have their support of our work. Thanks to my own team at HSL for their ongoing support of my work and the impact of the AMA! Have a happy and healthy holiday season! — Chris Evans, AMA Board Chair, HSL Asset Management
Tom Simplot President & CEO tsimplot@azmultihousing.org
AMA OFFICE 818 N. 1st St. Phoenix, AZ 85004 602-296-6200 Fax: 602-296-6178
Erika Kowalski Director of Operations ekowalski@azmultihousing.org Phone: 602-296-6210 Michelle Rill Director of Membership, Events & Education mrill@azmultihousing.org Phone: 602-296-6205
Lauren Romero Tucson Area Association Executive lromero@azmultihousing.org Phone: 520-323-0643 Fax: 520-447-7747
Stephanie Garcia Events and Education Assistant sgarcia@azmultihousing.org Phone: 602-296-6202
Michael Rohn Member Services Administrator mrohn@azmultihousing.org Phone: 602-296-6209
Valarie Waldvogel Events and Education Coordinator vwaldvogel@azmultihousing.org Phone: 602-296-6203
Sharon Hosfeld Manager of Community Outreach & Smoke-Free Community Coordinator shosfeld@azmultihousing.org Phone: 602-296-6214
Kyle Simplot Accounting & Operations Administrator kyles@azmultihousing.org Phone: 602-296-6207
Deanna Jordan Manager of Membership and Business Development djordan@azmultihousing.org Phone: 602-296-6212
Brittany Piercy Community Outreach Coordinator bpiercy@azmultihousing.org Phone: 602-296-6204
Cassidy Campana Apartment News Editor & Communications Consultant ccampana@azmultihousing.org Phone: 602-770-6014
Todd Bradford Membership Benefit Services Manager tbradford@azmultihousing.org Phone: 602-377-2553
ENJOY ALL OF THE BENEFITS OF AMA MEMBERSHIP - APPLY ONLINE AT AZMULTIHOUSING.ORG www.azmultihousing.org
December 2016/January 2017 < Apartment News
3
TABLE OF CONTENTS
> December 2016/January 2017 > www.azmultihousing.org
Valleywide Service
14
ALL PHASES OF PEST CONTROL
• Monthly Pest Control Programs • Termite Specialists/ FREE Est. • Termite Warranties Available
Commercial
• Bed Bugs
DEPARTMENTS
Building on our legacy
Growth, improved technology among key AMA goals in 2017 and beyond
• Bee Service/ Emergency
15 New Look
AMA kicks off the next 50 years with new logo
• Beehive Removal • Roach Control/ Programs
14 COVER STORY
6 News & Happenings 8 Legislative Update 10 Legally Speaking 16 On the Scene 17 Best Practices 18 AMC Recap 20 Focus on Tucson 21 Events & Education 22 Thank You Patron Members
6
Residential
• Scorpion Control • Rodents, Gophers, Wasps
16
• Pigeon Control • Weed Control
Reasonable Rates Phone Quotes
602-942-BUGS
10
EXTRA COPIES
If you would like additional copies of the Apartment News delivered to your office, just email Michael at Mrohn@azmultihousing.org with the names and address you would like added. CR EATE D BY R E PU B LIC M E DIA CUSTOM PU B LISH I NG
602-942-2847
LIC 5508 • Cert • INSURED
eliminexpest.com
20
A division of The Arizona Republic 200 E. Van Buren St., Phoenix AZ 85004
General Manager: Cami Kaiser Creative Development Director: Isaac Moya Editor: Jim Williams Project Manager: Nick Kostenko Design: Rachel Tullio Management Company Advertising: Advertising: Regina Key 602-444-6865; Kelli Fawcett 602-444-6889 Advertising Coordinator: Dominick Galluzzo
Get right to the good stuff.
Immersive Guide You browse. It thrills. Enjoy rich graphics and show poster art.
Predictive Search
Voice Control
You start. It finishes. With just a few letters, Contour finds exactly what you need.
You talk. It finds. Now just say what you want, and Contour finds it.
cox.com/contour Available to residential customers in select Cox service areas. Advertised features available with Cox Contour® 2 digital receiver. Professional installation required. Broadband WiFi connection required for app-based viewing. Other conditions apply. ©2016 Cox Communications, Inc. All rights reserved.
AMA NEWS & HAPPENINGS MC Residential Communities named among ‘Most Admired’ Employees of MC Residential Communities point to many unique benefits as part of why they were selected by Arizona Business Magazine and BestCompaniesAZ as a Most Admired Company of 2016. Culturally, the company is implementing programs to help their employees be happier, not just at work but in their lives, and thus more successful. This past year, the company studied the book the Happiness Advantage to get internal leaders to think about how create a culture of happiness, both professionally and personally. Their corporate office feeds employees healthy foods in a fun 1950s diner-themed room and the MC Game Room encourages employees to relax and connect playing vintage video games in the arcade. An office gym encourages healthier living and a focus on mind and body. Their corporate office’s “Think Tank” inspires brainstorming in a stimulating setting. Congratulations to MC Residential Communities and Lesley Brice for their winning approach to taking care of their employees as well as their residents.
We have an AMA app for that By Todd Bradford, AMA The AMA has unveiled its new app, the “AZ Multihousing App”, to help members keep in touch and interact with the association from anywhere. The app is a quick and easy way to access the important functions of the association, whether in the office, at home or on the go. With a few simple clicks from the main menu, members can register for events, see what is coming up in the way of education and events, check out pictures from recent events, and even contact the specific departments at the AMA or pay bills. It is integrated with the AMA website so members can even access directions to an event quickly from anywhere on any Apple or Android device. The creation of the app was led by the Communications and Technology Committee, and special thanks to Committee Chair Dallin Tippetts of Rainforest Plumbing and Air for his leadership
BATES PAVING & SEALING INC. Serving Southern AZ Since 1986
When pricing is long forgotten,
quality is long remembered
and for investing time and effort to take the app from concept to reality. The AMA could not have created this app without his and the committee’s help. Banner ads are available for purchase to put the power of the AMA behind a company with a single click. Banner ads can be configured to call a number, send an email or send them directly to a website. The app is available for free for both Apple and Android devices at their respective stores. It can be easily found by searching the store for “multihousing.” Check it out today!
Mark-Taylor promotes key executives to new leadership positions Mark-Taylor Companies recently announced the promotion of John Carlson, longtime vice president of Mark-Taylor Residential,
AFTER
to president as part of the company’s long-term succession planning. Carlson is overseeing operations, strategy and John Carlson
growth for the company, as well as further instilling the company’s core values and culture across divisions. Dale Phillips, the company’s president, has transitioned to a role as president
BEFORE
PARKING LOT MAINTENANCE REPAIRS / CRACK SEALING / SEALCOATING / STRIPING RESTRUCTURE / NEW CONSTRUCTION MILL / PULVERIZE / GRADING / PAVING / OVERLAY / CONCRETE 3225 E. 44TH STREET / 520-741-2100 W W W . B AT E S P A V I N G . C O M Locally Owned and Operated
AMA Member for Over 25 Years
Licensed, Bonded & Insured ROC# 102421 A-14/ROC# 109056 C-13
Member of BBB
emeritus where he is charged with Dale Phillips
delivering the company’s top-
notch customer service and maintaining the physical consistency of properties within their portfolio of managed communities. Both Phillips and Carlson serve on the AMA board of directors. Michael Wilson, who has been promoted to vice president of Asset Management of Mark-Taylor Residential, works with Carlson as the company continues to expand its portfolio.
AMA 2017 BOARD OF DIRECTORS EXECUTIVE COMMITTEE
Chair, Amy Smith Montoya, Bella Investment Group Vice Chair, Dale Phillips, Mark-Taylor Residential Treasurer, Greg Morehead, Fairfield Residential Secretary, Nicole Wray, Greystar Real Estate Partners Imm. Past Chair, Chris Evans, HSL Asset Management AMC Exec., Mike Rochon, Distinctive Carpets, Inc.
BOARD OF DIRECTORS Jen Ambrosius, Rentpath Tyler Anderson, CBRE Elizabeth Beaulieu, Quarterpenny Management Krisanne Beckstead, Picerne Real Estate Group Chapin Bell, P.B. Bell Companies Julie Brelsford, ConAm Lesley Brice, MC Residential Reid Butler, Butler Housing Company Nichole Carboun, Weidner John Carlson, Mark-Taylor Residential Bry Carter, Apartments.com - Powered by CoStar Scott Clark, Law Offices of Scott M. Clark, P.C. Keri Conyers, Alliance Residential Company Scott Cook, Shelton-Cook Real Estate Services, Inc. Kimberly Fitch, Nicolosi & Fitch, Inc. Tim Furnas, Valley Wide Security Shelly Griggs, Baron Adam Greco, Burns Pest Elimination - AMC Ryan Hartman, Avenue North Robert Hicks, Alliance Residential Company Scott Hines, PEM Real Estate Group Denise Holliday, Hull, Holliday & Holliday Charles Huellmantel, Mesa Housing Associates David Kotin, Kay-Kay Realty Lesa LaRocca, Avenue 5 Residential Pam McCarthy, Fairfield Residential Omar Mireles, HSL Asset Management April Morris, Cox Communications Melanie Morrison, MEB Management Services Gloria Munoz, Maricopa County Housing Kim Pacheco, Scotia Group Management Kevin Ransil, JLB Partners/JLB Residential Erica Reinke, Camden Property Trust Rich Renta, Weidner German Reyes, Tiempo John Rials, Greystar Real Estate Partners Mark Schilling, MEB Management Services Andrina Shields, Greystar Real Estate Partners Christine Shipley, Dunlap & Magee Michelle Sinclair, MC Residential Dallin Tippetts, RainForest Plumbing & Air Bob Venberg, PEM Real Estate Group Luis Verger, Shelton-Cook Real Estate Services, Inc. Wendy Weiske, Dunlap & Magee Debbie Willis, P.B. Bell Companies
Designated Broker
...the Professional Approach to Apartment Investing. 9927 E Bell Rd., Suite 130 • Scottsdale, AZ 85260
p. 480.305.5600 • josephbernard.net Interested in joining our award winning team? Contact us at careers@josephbernard.net
LEGISLATIVE UPDATE
officials can have the most direct impact on AMA members, perhaps more so than that of our national leaders. For the November elections, the AMA’s Political Action Committee (AMAPAC) endorsed 73 candidates, all of which the PAC determined to be receptive to the issues of the apartment industry. All but two of those candidates were elected.
History of GOP vote
Big winners! AMAPAC endorsed candidates win big in November By Courtney LeVinus & Jake Hinman, Capitol Consulting
W
hile many across the country focused on the presidential election, for the AMA, the November elections were all about the local, downballot races. It should be safe to say that everyone, by now, is well aware that Republicans not only took the top office, but also swept both the U.S. Senate and the U.S. House of Representatives. But what is just as surprising and consequential is the fact that Republicans continued their upward trend of controlling state governments, including in Arizona. To that point, Republicans retained their commanding
8
control of 68 out of 99 legislative chambers across the country (Nebraska has a nonpartisan single-chamber legislature), the highest number in the history of the party. The GOP will also have full control of 33 out of 50 legislatures, up from 31, after Republicans gained two governorships; Democrats will fully control only 13 states.
Local wins State and local elections are critically important to the apartment industry since many important issues — property taxes, utility rates, landlord-tenant laws, licensure requirements, building codes etc. — are all decided by the legislature and local city councils. This is precisely why the AMA places such an emphasis on supporting candidates that are receptive to the needs of the apartment industry. The decisions made by local elected
Apartment News > December 2016/January 2017
Arizona has a long-standing history of electing GOP-controlled legislatures and governors. In fact, one would need to go back to 1966 to find the last time Democrats held control of the state legislature. However, several factors led many to predict that Arizona would become a swing state in November causing a ripple effect to the rest of the down-ballot candidates. The presidential election, and ballot initiatives to legalize recreational marijuana and to raise the minimum wage in the state were all expected to increase voter turnout for Democrats. The last time Arizona picked a Democrat for president was exactly 20 years ago when voters re-elected Bill Clinton in 1996. Before that it was Harry Truman in 1948. Since statehood, Arizonans have elected nineteen Republican presidents and eight Democratic presidents. In other words, Arizonans electing a Democratic president is rare. That swing-state prediction led many to also speculate that the Arizona Senate would
split with an even number of Democrats and Republicans, another rare phenomenon that hasn’t occurred in Arizona since 2000. A 15-15 split senate would have drastically change the dynamic of Arizona politics, and possibly damper certain legislative agendas.
Staying the course However, despite what some of the polls were indicating, voters kept the status quo maintaining the Republican majority in the Arizona Senate at 17-13. In the House, Democrats picked up one seat, but Republicans still hold a strong majority with a 35-25 split. Legislative District 17 has become perhaps the most powerful district in the state after Senator Steve Yarbrough (R-Chandler) was elected as the new Senate President and Representative J.D. Mesnard (R-Chandler) was elected as the new Speaker of the House. The two leaders bring nearly twenty years of combined experience to the Capitol. With the elections finally behind us, the AMA Board of Directors approved a robust State and Local policy agenda at their annual meeting on December 8th.
Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602-712-1121.
www.azmultihousing.org
www.impactasphalt.com Sealcoating Patching
We know our candidates and service will make you just as Happy!
Paving Repairs
Arizona’s Premier Parking Lot Service
Executive Search * Temporary Staffing * Temp to Hire * RapidHire Your success is our business.
Phoenix Personnel: 623-242-1146 Toll Free: 855-961-7666 www.TheLibertyGroup.com
SOLID WORK AT A FAIR PRICE! 480-306-3886
PARTSMASTER IS YOUR SOURCE FOR AMERICAN WATER HEATERS
Rely On American
FREE Same Day Local Delivery!
Phoenix (602) 233-3580 Tucson (520) 573-5828 b2b.azpartsmaster.com
LEGALLY SPEAKING equipment in residential communities? Is there a legitimate reason for a home owner or a landlord to install surveillance equipment to monitor the property?
What’s at risk
Controlling criminal activity Liability for installing security cameras at residential communities By Christopher R. Walker, Esq.
Christopher R. Walker is an attorney with the Law Offices of Scott M. Clark, P.C.. He can be reached at 602.957.7877.
I
n this modern era nearly everywhere we go our image will, to a certain degree, be captured by a surveillance camera. Whether it be the camera at the intersection you are waiting to proceed through or the camera in your local grocery store, surveillance is a major part of our lives. It serves many legitimate business purposes and often times works to prevent criminal activity. Certainly no one can reasonably argue against the need of cameras in places like banks and department stores. But what about the use of surveillance
Landlords/property managers may have ample reason for wanting to protect their assets from criminal activity and/or losses. However, there may be other reasons landlords and property managers may want their properties under surveillance. While vacancies are never desirable, they are a reality and when a property is vacant, there is a greater risk that the property will be damaged by some sort of criminal activity or that persons not authorized to reside in the proper improperly and unlawfully assume possession. A landlord/property manager may not be available at all times and may want to have some other way of monitoring the comings and goings on the property. All of these reasons are a sound basis for the use of cameras. So, property owners and managers have reason to install cameras to protect their assets but, are they required to do so by law? The answer is not as clear as one would hope and often times revolves around the nature of the property, its location, and any known or discoverable hazards or dangers in the area which might reasonably be anticipated to cause a tenant, their guest, or any other persons lawfully on community grounds some form of injury.
As a landlord, one has a defined legal duty to provide reasonable security when the landlord is aware of certain conditions on or near the community which may place its residents, guests, or others at risk of harm. This duty is codified in the Restatement (Second) of Property. Section 17.3, Restatement (Second) of Property, states: A landlord who leases a part of his property and retains in his own control any other part the tenant is entitled to use as appurtenant to the part leased to him, is subject to liability to his tenant and others lawfully upon the leased property with the consent of the tenant or a subtenant for physical harm caused by a dangerous condition upon that part of the leased property retained in the landlord’s control, if the landlord by the exercise of reasonable care could have: (1) discovered the condition and the unreasonable risk involved therein; and (2) made the condition safe.
Criminal intrusions The restatement identifies criminal intrusions as a hazard for which, if reasonable foreseeable, the landlord is required to address by taking reasonable precaution to avoid injury to residents, guests, or others lawfully on community grounds. If a property owner determines there is a business need to use cameras at his or her community, the owner is free to do so. Common locations for cameras would be inside the leasing office, fitness center,
The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.
10
Apartment News > December 2016/January 2017
www.azmultihousing.org
exterior of the leasing office, common area pathways, and parking lots, all public areas of the community. Under Arizona law, there is no expectation of privacy in public areas. For this reason, landlords are permitted to install cameras and record activities that transpire in common areas of the community. However, landlords should make sure that no camera is pointed in a direction that will cause any tenant’s privacy to be invaded. For example, landlords should make sure that any installed camera does not point towards the doorway or window of a residence. While the exterior of the door or window is in public view tenant’s private life may be exposed and recorded on camera, thereby leading to a claim of invasion of privacy. Once the decision to use cameras at the community is made and the equipment installed, landlords must be aware of the legal consequences of such an action. One who assumes a duty is then required to perform that duty in a reasonable manner. Thus, where a landlord installs cameras at the community or takes other security related measures designed to instill a sense of security will create a duty to provide that reasonable measure of protection. Landlords may limit their liability by posting signs conspicuously throughout the community which clearly delineate the purpose of the cameras. If the placement of the cameras was done to protect the financial interest of the property owner, advising tenants of the true use and limitations of the surveillance equipment would be important if an incident occurs. CRIMINAL continued on 12 >
www.azmultihousing.org
USE CAUTION WITH COMMUNITY ‘RENT DROPS’
Understanding the risks By Andrew M. Hull, Esq. s a courtesy to their residents, many communities have “rent drops” or “night slots” for renters to use to deliver their rental payments. Landlords should be aware of the risks involved in providing this service. A rent drop or night slot is usually a slot in the door at the rental office where a renter can pay his or her rent after hours. The resident simply slides the rent payment through the door slot and assumes the property received it. This procedure becomes a problem when the rental payment is lost, misplaced, stolen, or somehow not received by the landlord. This scenario creates the question: “Who is responsible: landlord or resident?”
A
Factoring your decision This ultimately may become a question for the judge, and he or she may make the decision based on a variety of factors. If a landlord uses an after-hours drop box, it is advisable that he or she informs residents in writing that the rent drop is for their convenience, but it is their responsibility to make sure management actually receives the rent. Have them sign or acknowledge this. Problems can still arise, however. Some courts will say a property that offers a drop box receives rent payment once the renter places it in the box, regardless of whether management actually receives it. If a renter pays by check, it is very easy to simply tell the resident to put a stop payment
on it and reissues a new one. However, if he or she pays with a money order or certified funds, it can take quite a while to trace the money and have them reissued. Whether a landlord wishes to wait for the renter to complete the trace is up to his or her discretion. Additionally, if the renter says he or she paid the rent by cash through the rent drop, it may come down to whom a judge believes.
Renters’ obligation Management should clearly state in the lease that residents should not pay rent by cash when using the drop box. The lease should also state that it is in the renter’s obligation to follow up with the rental office that they received the payment and that he or she uses the rent box at his or her own risk. For example: Burr Bank and Sam Andreas rent an apartment at the Sunshine State Apartments. Manager Holly Wood tells them they can pay rent during business hours or through the night drop. Holly Wood doesn’t receive the monthly rent payment from Burr Bank and Sam Andreas, and serves the two a five-day non-payment notice. Burr Bank says he put cash in an envelope and put it in the rent drop. He adds that his friend, Cal E. Fornia, watched him do it. At the eviction hearing, the judge rules in favor of Burr Bank and Sam Andreas because the community did not have any restrictions on either the use of the rent drop box or the manager payment. Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602-230-0088.
December 2016/January 2017 < Apartment News
11
INSURANCE NOTES
Safety resources Improving workplace safety
T WHY US Certified Experts Our staff of public adjusters, forensic accounts, and construction consultants are all certified.
+50 Years Experience Our firm employs only the highest qualified professionals in the claims industry.
The Right Tools We utilize the top of the line industry tools to evaluate the true extent of your damages.
Competitive Pricing Hiring SKIPTON will only increase your recovery and ease your work load.
Have an insurance claim? Call us today for a free claim review. AR-0008622113-01
602.957.8800
he list of workplace safety cards we offer in our Safety Resource Library can be daunting. It includes more than 100 cards (some in Spanish) with OSHArelated information regarding standards and safety tips. The Safety Materials Order Form (LC-001) copperpoint.com/ web/guest/forms, lists all the materials available that your members can order to help them manage their workplace safety. But we also have taken the work of going through the list to identify the cards that may pertain to your association members by bundling the cards into 9 general categories: Agriculture, Construction, Education, General Industry, Healthcare, Manufacturing, Office Work and Social Services. When an employee is injured, prompt reporting can play a vital role in helping to keep the cost of the claim down. State law requires that a First Notice of Loss (Form 101) — also known as the Employer’s Report of Industrial Injury — be filed with the Industrial Commission of Arizona (ICA) within 10 days of the injury. The longer it takes to file, the more likely accident details could be forgotten or omitted and witnesses may not recall what
> CRIMINAL continued from 11
Sense of security We are asked often if it would be permissible to put up fake or “dummy” cameras on the property. While that may seem like a cost effective way to create a sense of security and reduce criminal activity, the liability facing such an owner for the installation of fake cameras substantially outweighs the cost savings on the front end. As indicated above, once the landlord creates a sense of security by undertaking action to secure the property, the landlord must continue to execute its duty to protect residents in a reasonable manner. Placing fake or inoperable cameras at the community would be considered to be unreasonable conduct, thereby exposing the landlord to liability for a tenant’s or guest’s injury in a negligence action. If a landlord determines that there is a need for cameras at the community, there are likely other conditions present at the community or near the community that warrant additional action by the landlord besides the installation of security cameras. Rarely is the installation of cameras alone sufficient action to satisfy the legal duties owed by landlord’s to their tenants. If you believe that your community requires additional security measures or if you are concerned about the general safety of your community, you should contact our offices to ask for additional information on all of your legal duties with respect to protecting your tenants from criminal intrusions.
INSURANCE NOTES
they saw as well. CopperPoint prefers the FNOL form to be completed and filed within 24 hours if possible, and it is why our website copperpoint.com has a “Report a Claim Online” function.
Information the injured employee needs to know: To apply for workers compensation benefits, the employee needs to complete the “Worker’s and Physician’s Report of Injury” form, which can be obtained from the attending medical provider
during the initial appointment. The provider files this form with the ICA, the insurance carrier and the employer. An employer may direct an injured worker to a specific medical provider for the initial visit. CopperPoint recommends a provider from our Preferred Connection Network (PCN). To find one of the more than 4,000 providers in this network, go to the online directory, copperpoint.com/web/ guest/find-a-medical-provider All reasonable and necessary costs for medical care relating to the workplace injury will be paid with no out-of-pocket costs to the injured employee. Temporary compensation for lost wages is payable with a working disability from attending medical provider based on 66 2/3% of the average monthly wage — up to the statutory limit. This limit may be adjusted annually. Once legally established, the average monthly wage on a claim will not change. Compensation begins only after the employee has missed more than 7 calendar days from work because of the injury.
For more information and resources regarding your workers compensation insurance, please contact Todd Bradford, AMA Manager of Member Benefits at tbradford@ azmultihousing.org or at 602-377-2553.
EXPERTS IN FOAM ROOFING SYSTEMS
Crazy About Quality” “We’re
Service Valleywide • Commercial • Residential • Industrial • Shingles • Shake • Tile
• Foam • Installation • Maintenance • Repair • Recoats
FREE ESTIMATES • PROFESSIONAL PROMPT SERVICE
(602) 944-4600
www.kykoroofing.com
AR-0008499986-06
LICENSED COMMERCIAL: ROC #145747 RESIDENTIAL: ROC #145748
TRASH & RECYCLING COLLECTION SERVICES
(480) 644-6789
MesaTrashSer vice.com City Owned & City Operated
SIMPLE PRICING • NO-HASSLE QUOTES • CUSTOMIZED SERVICE
BUILDING ON OUR LEGACY
GROWTH, IMPROVED TECHNOLOGY AMONG KEY AMA GOALS IN 2017 AND BEYOND
By Amy Smith Montoya, Bella Investment Group, AMA Board Chair 2017
T
he celebration of 50 years of the Arizona Multihousing Association gave our board and members a platform for the year to think about where our greatest successes have been and where we want to lead moving forward. It’s been my privilege to serve on this board for 10 years. This experiences,
14
as well as working with the NAA as a Region 7 regional vice president, will inform my work as your board chair in 2017. Our board, working closely with Tom Amy Smith Montoya Simplot and the staff of the AMA, is charting a course to build on what we have accomplished over the past years and grow
Apartment News > December 2016/January 2017
the impact that we have at the national level. Thanks to the vision of our recent board chairs in creating training and leadership development opportunities for our members, we have started to deepen the leadership bench for our future. Dale Phillips, vice chair and strategic plan monitor, will begin to help us monitor our progress on the strategic goals set out for the next three years. In addition, I’m looking forward
to working with chairs of the committees charged with the various areas of implementation.
Keeping up with technology Our board understands more about our members and how they are using technology to connect with the AMA. Our communications committee, the AMA staff, and key supplier partners are developing technology to allow members
www.azmultihousing.org
members into the AMA. Key sectors of our industry like student housing have not typically been active members in our association at either the local or national levels. We are seeing the NAA also look to further engage with these potential members and provide more resources for them to grow and impact their business. The AMA has been fortunate that most of the largest operators in Arizona have brought their portfolios fully into membership giving us the opportunity to expand our offerings and share the benefits with other emerging multifamily sectors.
Growing outreach to operators, companies around the state
to sign up for programs and trainings and connect to each other. We have recently launched the AMA app and soon you will see the launch of an AMA YouTube channel. The app allows members to tap into information more quickly on their mobile devices and serves as a gateway to our website.
Growing our membership I’m looking forward to developing strategies to bring more
www.azmultihousing.org
My work in the Flagstaff market has given me a different perspective on this association and its benefits. Over the years, I have developed a personal network of people throughout the state that I can call on. And I have a national network of peers who can help me when I need to talk with operators in similar markets to mine and get best practices and creative solutions. We are in a unique position being in northern Arizona. As Flagstaff grows I’ve learned that many in my market simply aren’t “joiners.” Our association has struggled to bring industry networking to Flagstaff. Given the increased number of AMA members in Northern Arizona, I’m hoping
to start small and offer some combination networking/ trainings event this year to build bridges here. Our community is coming into its own and I want the camaraderie felt in the Phoenix area and Tucson to come into this market too.
Leadership development and taking it national Thanks to Kimberly Fitch’s dream of a local Lyceum program to develop the next level of association leaders, the AMA is graduating our third Lyceum class. We have a great pool of people to choose from as we develop local leadership and we have a growing bench for executive positions too. When I started working on appointing chairs and vice chairs for our committees, I looked for those that had graduated Lyceum. The leadership program is working and 2017 will be a reflection of intentionally reaching out to those people. With my connection to national association, I’m also looking for talent that can get involved with the NAA. We could have a stronger voice at the national level. Arizona’s engagement has been focused on the Capitol Conference and some attendance at the Education Conference. We are in a position to build on this to include service to the association. Arizona delegates will be coached and networked into greater NAA participation with the goal of making our state and region voice stronger on the national stage.
AMA kicks off the next 50 New logo for association The new year will bring the AMA a new brand and logo. Following the celebration of the Association’s 50-year anniversary, the Board of Directors decided to launch a new look to reflect the diverse voices that the association represents. The board’s task force, led by Amy Smith Montoya, consisted of a cross section of leadership from large and small regular members who work in both urban and suburban communities. The task force held an online contest through 99 Designs. As outlined in the strategic plan, the board wanted a more modern look that showed visually the diverse housing types represented across Arizona and worked to tie the new logo to the NAA’s branding as well. The fresh design represents high-rise living, garden communities, student housing and more. Feedback from the larger board informed the final new logo that will be available for members to use.
December 2016/January 2017 < Apartment News
15
ON THE SCENE
RECENT AMA EVENTS
CELEBRATING WINS!
M
ore than 1,000 attendees cheered on 400 competitors in this year’s Phoenix Maintenance Mania, sponsored by HD Supply. The day started with the educational classes, including a safety course presented by James Ashley, Director of the Industrial Commission of Arizona (ICA), and ICA Deputy Director Jessie Atencio. Attendees also had opportunities to stay current with training on dealing with an active shooter situation, diffusing angry resident situations, legal pitfalls for maintenance, and the new changes dealing with plumbing and R-22. The convention center echoed with teams cheering on their coworkers and maintenance experts tried their hand at a variety of tasks in timed trials.
MAINTENANCE COMPETITION, OVERALL
2016 Phoenix Maintenance Mania Winners
1st Place: Michael Pantoja, Mark-Taylor 2nd Place: Omar Ibuado, Pinnacle 3rd Place: Mike Johnson, Holland Residential
Greystar
HOUSEKEEPERS COMPETITION, OVERALL
SPIRIT AWARD
RACE CAR COMPETITION
Edgar Estrella, Mark Taylor
1st Place: Marcela Herrera, Mark-Taylor 2nd Place: Monya Evans, Mark-Taylor 3rd Place: Alma Munoz, San Marquis
ATTORNEY COLLECTIONS
Lawsuits, Litigation, Judgments, Garnishments, Property Liens, and Invasive Discovery Against the People that Owe You Money!
THIS IS ALL WE DO… SO SEND US ALL OF YOUR COLLECTION FILES! James R. Vaughan
Senior Partner
Eric W. Logvin
Managing Partner
Contingency Rates Only – No Hit, No Fee Aggressive Asset Location Waterfall You Evict, We’ll Collect
Law Office of James R. Vaughan, P.C. Arizona & Washington Collection Attorneys
RecoveryAtty.com
Call Now for a Free Attorney Consultation 866-833-9411 ext. 2
Headquartered in Scottsdale, AZ
Q &A
BEST PRACTICES
An interview with Jen Ambrosius, Regional Sales Director, RentPath
Q: How has RentPath changed or evolved over the past few years in response to technology? RentPath’s evolution over the past 3 years has been massive and largely driven by the mobile revolution. Our goal is to be where the renters are, hence in late 2013 we printed our last renter publication and offered a fully digital renter experience. At that time, in the state of Arizona, 25 percent of all leads delivered to apartment communities where coming from a mobile device. As of June 2016, 69 percent of all RentPath’s visitors come from mobile devices. Almost triple in a 3-year time span. To ensure our customers also dominate their individual mobile experiences with Jen Ambrosius renters, RentPath has expanded our product offering to assist communities with text message communication, mobile responsive email communication, online social media and reputation management. All of which go beyond just driving leads, but help in converting leads to leases and retaining current residents.
Q: How do you stay ahead of the curve and meet the needs of your customers? Our “customers” are not just our clients, but the renters using our product to find their new home. There are 8 types of renter personas that each have different drivers in choosing their new home. For example, “The Elevated/23 percent of renters” care more about what the inside of the apartment looks like specifically the kitchen, where as “The Scenester/21 percent of renters” care more about the location of the community so they can walk to the best dining and coffee shops.
www.azmultihousing.org
Understanding each renter persona and allowing them to customize their search to fit their desires has been key to RentPath’s growth. In August, RentPath completed its first company-wide hackathon, were six teams looked at the various renter persona segments and how we could customize the search experience to “delight” each of the various customer types. This hackathon has birthed an exciting map of product enhancements and new product development that will begin releasing as early as December 2016 and throughout 2017.
Q: What are some of the newer technologies or products that you offer that some may not be aware of? Community Reputation PRO: RentPath will monitor AND respond to all reviews with an average response time of 20 minutes. In addition, RentPath will actively manage and post to your communities Facebook, Google+ and Twitter pages.
Media Center: Communication platform that allows you to text message with your residents and prospective renters. It also offers 100s of mobile responsive email templates to ensure all your email communication is optimized by device. Live Response Solutions: 24/7 bilingual call center to ensure every renter and residents gets their needs met at any time of the day. What trends in marketing should AMA members be following to grow their businesses? Watch your online reputation: 66 percent of renters look at ratings and reviews prior to making a renting decision Mobile Presence & Communication: With the vast majority of renters using mobile, you need to make sure your community’s presence and communication via mobile are optimized. How has your work with the AMA helped you grow your business? At RentPath, we strongly believe in supporting the associations that make our industry stronger. The AMA’s ability to monitor and influence legislation that ensures consistent and steady growth of the multifamily industry in Arizona has a trickle-down positive impact on all its regular and associate members.
Q: What’s been the program or experience with the AMA that has helped you professionally or personally? There are have been many, but I would say my favorite was being one of the AMA’s first Lyceum graduates. Spending a year developing my volunteer and leadership skills with some of the industry’s top future leaders was time well spent and helped shape the direction of my career.
December 2016/January 2017 < Apartment News
17
AMC RECAP
Welcome to The Stetson AMC enjoys a little bit country, little bit Rock & Roll By Adam Greco, Burns Pest Elimination and Phoenix Chairman of the AMC ifestyle leads at Alliance’s newest Broadstone community in the heart of downtown Scottsdale, the Stetson. Building on downtown Scottsdale’s historic western theme, the community’s personality appears modern, with a tip of the cowboy hat. AMC members visited this new community and every detail of the evening wowed our members. Guests were escorted to the private elevator that opened on to the second-floor Pool Club where Alliance hosted a professionally catered buffet with a bartender. More than 70 attendees got to experience their “cowboy cool” lifestyle. Robert Hicks, executive vice president and former AMA board chair, shared the vision of the Alliance brand and for The Stetson. The company remains focused on the family and their employees and he talked about how Alliance is raising the bar on upscale living in the Valley. The Stetson speaks to that commitment in every detail.
L
enjoy premier amenities rarely seen in an urban community. Indoor and outdoor areas engage residents with games in The Square. The Lounge offers residents an oversize demo kitchen, an arcade filled with the best games of the 80s and 90s and a dedicated poker space. Oversize seating areas spread across The Corral, an indoor lounge area and on great weather days, residents can hang out at The Pool Club and take advantage of The Q, the barbecue areas of this resort styled community. Unique round lounging beds welcome pool visitors and sunbathers can relax on the couches or under the umbrellas around the pool. Even though this community sits at the hub of Scottsdale’s best trails and biking areas, residents can also take advantage of their private Fit Club, a state-of-the-art gym and cardio space. Many new tech and healthcare companies have chosen to move their operations to this growing employment area
Premier amenities This site was redeveloped by Alliance and opened this year. Residents here
18
Apartment News > December 2016/January 2017
and there’s an exciting nightlife to meet the desires of the foodie, the dancer and the music fan, all within walking distance. Museums and shopping anchor this neighborhood and it’s easy to see why young professionals choose The Stetson! Alliance brought their key Arizona leaders to this gathering to mingle with our members. Hicks, Keri Conyers, Heather Knudson, Brandon Corn, Jasmine Greene, Tina Schreiber, Angie Bell, Kelly Larson and Kenny Fitzgerald were on hand as members enjoyed tours and the program. Each attendee received an Alliance portfolio contact flyer, with contact info of their managers for all of their properties. For our AMC members, this is a huge value and so appreciated.
New opportunities Hicks highlighted a few other properties opening and planned for the near future including their newest Broadstone Fashion Center in Chandler and the Broadstone Arch District, slated to open in early 2017. According to Hicks, Alliance remains focused on these developments; but they are always open to new opportunities and innovative ideas for the company. Each month, AMC raises funds for the AMA’s Julie Hurst Scholarship Fund through a raffle where the winner gets a lunch with a company leader. To build on this tradition, the Alliance team offered two lunches, one with their operations team and one with their services team. Blue Steel Security Services president Michelle Howland won the lunch with Keri Conyers and John Krause, WASH Laundry won lunch with Jim Hansen and Pete Parham. Heather Knudson, Alliance’s southwest regional manager, led a trivia raffle where the company rewarded winners with gift cards. Every attendee went home a winner with a gift bag that included sunglasses, cozies and other items to make us wish we lived there! Adam Greco is the commercial sales manager of Burns Pest Elimination. He can be reached at 602-971-4782 and adamg@ burnspestelimination.com.
www.azmultihousing.org
On-Site Operations, Program Compliance, HR Solutions, Marketing, Leasing, Consulting & Training Specialist in:
YOUR ONE STOP SHOP FOR ALL YOUR GOLF CAR NEEDS • Southern Arizona’s Best Deal on Batteries
Affordable Housing Market Rate Apartments Senior Communities
• Large Selection of New and Used Golf Cars, with a Great Selection of Used Utility Vehicles
We do more than just answer your questions...WE CREATE THE SOLUTIONS!
• Long & Short Term Rentals • Club Car Carryall Dealer
Optimal Occupancy
Effective Marketing
Effective Marketing
Leasing Solutions
Marketing Assessments
Property Repositioning
Customer Relations & Resident Retention
Effective Marketing Plans
One-on-One or Group Training
Fair Housing Expert Affordable Housing Compliance Training
Mystery Shops
Community Branding and Website Development
Maintenance Training & Services
OccupancySolutions.com
Custom seats and enclosures now being done in Tucson!
Relationship Building
Online Education
AR-0008499965-06
On-Site Operations and Assessments
Successful Outreach & Networking
• In House Upholstery Shop, Seats and Enclosures
We Service All Makes and Models and Strive for a 24-hour Turn Around
Three Convenient Locations To Serve You
15617 N. Oracle Rd., Catalina | 4888 E. 22nd St.,Tucson | 251 W. Calle de las Tendas, Green Valley
Call 800-865-0948 For Your Solutions Today!
Call 520-Golf Car 465-3277 www.GolfCarsofArizona.com
Two thumbs up for
two decades. 20+ Years Average Customer Tenure. 98% Customer Retention. (Sure, we could try and sell you on all the benefits of having WASH manage your laundry room, but we think our track record with customers speaks for itself.)
800.777.1484 www.washlaundry.com
FOCUS ON TUCSON
This year’s winners are: Spirit Award: Scotia Group 1st Place Maintenance: Jesse Nelson, Villas at Montebella, HSL 2nd Place Maintenance: Chris Jackson, Catalina Canyon, HSL 3rd Place Maintenance: Anthony Valenzuela, The Woods at Midvale Park, Quarterpenny Management 1st Place Housekeepers: Dianna Garcia, Canyon Oaks, HSL 2nd Place Housekeepers: Shirley Estrada, Garden Plaza, Nicolosi & Fitch 3rd Place Housekeepers: Rosa Duarte, Silverado Apartments, Quarterpenny Management
TEAMS COMPETE AND WIN AT TUCSON’S MAINTENANCE MANIA
T
ucson Maintenance Mania was bigger and better than ever! The event moved to the Tucson Convention Center this year with more than 350 people in attendance. Maintenance Techs, Housekeepers, Managers, Leasing Agents and more
showed up to hear from great speakers in our education series including: Workplace Safety with ADOSH, Customer Services with Apartments.com, Water Identification with Belfor, and HVAC Changes/Updates with Rite Way Heating and Cooling.
Dinner Meeting with Tucson Police Previews Upcoming AMA Training October’s Tucson Dinner Meeting was another packed event as attendees heard from Lieutenant Gregory Mammana with the Tucson Police Department on “Best Practices for Active Shooter Response.” The Tucson Police Department, in conjunction with the Tucson AMA Community Coalitions, will be offering the full class on Jan. 12 at the West Division Station located on Miracle Mile. The focus on safety at the meeting was further highlighted with the Best of Tucson Project SAFE awards.
CONGRATULATIONS TO THIS YEAR’S WINNERS
Flyer: Canyon Oaks, HSL Community Turnout: Maddox Estates, Shelton Cook Community Turnout: Sienna Ridge, MEB Theme: Pusch Ridge, Nicolosi & Fitch Committee Choice: The Place at Wilmot North, MC Companies
20
Apartment News > December 2016/January 2017
Special Thank Yous to all of this year’s sponsors including; Wheel Delivery: Carpeturn.com; Awards Reception: PPG and WASH Multifamily Laundry Solutions; Lunch: AZ Partsmaster & PPG; Name Badge: ATI Restoration; Parking: Sunland Asphalt; Impound Sponsor: G&N Appliance/Appliance Parts Company. Maniac Sponsors: AZ Partsmaster, Belfor, Criterion Brock, Distinctive Carpets, Ferguson, Maintenance Supply Headquarters, SherwinWilliams, Silverado Rooter & Plumbing, Tucson Appliance, Wilmar and Valley Wide Security.
CHILI COOK OFF PICKS THE BEST, RAISES FUNDS The Tucson Networking Committee hosted the 4th Annual Chili Cook Off and Fall Family Festival in late October. Associate Member Sponsors brought carnival games for all to enjoy and Big Hearts Tucson raised money at the event through beverage donations and a dunk tank.
THIS YEAR’S WINNERS OF THE CHILI COOK OFF ARE: People’s Choice: Fitch’s WitchesCasa Marin, Nicolosi & Fitch Best Apron: Fitch’s Witches- Casa Marin, Nicolosi & Fitch Spiciest Chili: La Mordida Del Diablo- Sandpiper, Scotia Group Most Unique Chili: Turkey Pumpkin Chili- Canyon Heights, Scotia Group Best Overall Chili: Game Day ChiliAvilla Homes, MEB
www.azmultihousing.org
EVENTS & EDUCATION AZMULTIHOUSING.ORG
Phoenix
Tucson
EDUCATION
ACTIVE SHOOTER RESPONSE TRAINING
Classes held at the AMA Office, 818 N. 1st St., Phoenix 85004 Cost: $20 (non-members $40), unless noted
EDUCATION
CAM
March 20-24, 9 a.m.-5 p.m. AMA Gallery, $895
FAIR HOUSING
Jan. 17, 9 a.m. –noon
CPR + FIRST AID CERTIFICATION Feb. 8, 9 a.m. –noon $65
EVENTS PHOENIX DINNER MEETING
Jan. 18, 9 a.m.– noon, Phoenix Country Club $65 before Jan. 13; $85 after Jan. 13
FAIR HOUSING
Feb. 28, 9 a.m. –noon AMA Gallery
AMC MEETING
CPR + FIRST AID CERTIFICATION March 8, 9 a.m. –noon AMA Gallery, $65
Feb. 16, Time and location TBD Free for members
LANDLORD TENANT CLASS
REVERSE TRADE SHOW.
Jan. 12, 9 a.m.–noon, Tucson Police Department West Division 1310 W. Miracle Mile Free, as part of AMA’s Community Coalitions Program
AMC MEETING
Feb. 16, Time and location to be determined Free to Associate Members
FAIR HOUSING & ASSISTIVE ANIMALS
TUCSON DINNER MEETING
Jan. 20, 9 a.m.–noon, La Quinta Inn & Suites 102 N. Alvernon Way, Tucson $20 ($40 non-members)
March 30, 5– 8 p.m. Location to be determined $59 ($79 non-members) (Additional $20 for registrations received after March 24)
EVENTS
TUCSON GOLF TOURNAMENT
TUCSON DINNER MEETING
March 16, Phoenix Convention Center $350 per associate team of two
March 14, 9 a.m. –noon AMA Gallery
$59 ($79 non-members) (Additional $20 for registrations received after Jan. 20)
Jan. 26, 5-8 p.m. Marriot Tucson University Park 880 E. 2nd Street, Tucson
April 21, 8:30 a.m. Randolph Golf Club 600 S. Alvernon Way
Is your property ready for 410A? Call your sales representative to help you decide which unit is right for you.
14 SEER R-410A Condensing Unit  �
Â?Â?Â?  Â
Product # 224820 224822 224824 224826 224808 224810 Connect with us
MSupplyHQ
Call 866-630-6747
Mfg. # R4A518GKA R4A524GKA R4A530GKA R4A536GKA R4A448GKA R4A560GKA
Tons 1.5 2.0 2.5 3.0 4.0 5.0
Nominal Btu 18,000 24,000 30,000 36,000 48,000 60,000
 € ‚ ƒ ƒ „ Proud member of
@MSupplyHQ
Spanish 888-281-0255
Fax 866-631-6747
supplyHQ.com
AR-0008499428-04
MEMBER MARKETPLACE
THANK YOU PATRON MEMBERS!
Answering Services
CORPORATE ANSWER
PLATINUM
Electronic Answering Service Specifically Designed for Apartments
• Live Call transfer • Recorded Conversation
602-244-1833 520-468-2191 888-594-5943 timallen@corporateanswer.com www.corporateanswer.com Cable
Pest Control
602-942-2847 Valley Wide Service
AR-AT140122_151330
Call 623-328-3805 to learn more about becoming a Cox Digital Community.
Plumbing & Air
Amy Davidson MDU Sales Manager, Arizona Amy.Davidson@Cox.com 623-328-3805 ©2014 Cox Communications, Inc. All rights reserved.
Laundry Security
800.421.6897 ext. 1600 www.washlaundry.com Maintenance Supplies
AR-AT140127_144814
AZ Apt News 1_7x1 4c.indd 1
1/16/14 4:45 PM
Phoenix (602) 233-3580 Tucson (520) 573-5828 b2b.azpartsmaster.com
• Courtesy Patrol/Security Patrol • Unarmed and Armed Guards • Crime Suppression Service • K-9 Patrol Service • Off-Duty Police Officers
602-518-6597 coresecurityservices.com
GOLD
SILVER
Enjoy all of the benefits of membership, apply online at azmultihousing.org FOR MORE INFORMATION ON HOW TO BECOME A PATRON MEMBER OF AMA, PLEASE CONTACT MICHELLE RILL, 602-296-6205 OR MRILL@AZMULTIHOUSING.ORG
Open the door to savings on brands you know and trust.
PRO Five ways The Home Depot can save NAA Members time and money:
0 Pay the way you want and get
2% cash back on every purchase*
f) Take advantage of bulk pricing and volume discounts**
0 Let us help you with dedicated
account support and concierge options
0 Can't find a product? We can
special order over 100K items not sold online or in-store
C, Purchase compliantly through multiple ERP platforms
visit opendoor.naahq.org Top-line suppliers. Bottom-line savings. Yours exclusively from NAA Open Door. Every Open Door provider has agreed co be solely responsible and liable for any claims, damages, coses, representation, or warranties of any nature arising from the use of its produas or services. NM disclaims any and all liability from the member's use of the participating produas and services Including special or consequent/al damages. Products or services may be unavallable, individual savings will vary depending on the products utilized, or terms and conditions may change without further notice. **$2,500 minimum required for volume pricing. See an Associate for details and exclusions. *Rebate begins after minimum S 70,000 spend. Rebate period is January 7 - December 31. Rebate checks are issued 60 days after the rebate period ends. Rebates of less than $7,000 will be provided in the form of a The Home Depoe Gift Card. Š2015 Homer LC Inc. All Rights R�served.
Happy Holi days ! FROM
COMPLETE
ACCURATE TIMELY FAIR
SAFE
CLEAN
DOWNLOAD OUR APP! JUST GO TO YOUR APP STORE AND SEARCH “ASKRAIN” RAINFOREST PLUMBING & AIR
SUPPORTS THE ARIZONA MULTI-HOUSING ASSOCIATION FOLLOW US:
www.rainforestplumbingandair.com
Rainforest service providers have passed a background check performed by licensed CrimShield private investigators. Find out how your employees can become CrimShield Certified at www.CRIMSHIELD.com