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DEDICATION
TO CLEAN ServiceMaster Clean is focusing on education in pursuit of new standards of hygiene
by Tom Nightingale
14 / FACILITY CLEANING & MAINTENANCE / FALL 2021
G
one are the days when cleaning was a task that faded into the background of the public’s perception. Late in 2021, the cleaning and maintenance industry continues to be defined by the progress of and the response to the COVID-19 pandemic. Cleaning providers and building service contractors are truly leading from the front across Canada, North America, and the world. ServiceMaster Clean, as always, are helping to lead that charge in Canada. The company has a long history in the commercial cleaning industry in Canada, dating back to the 1960s. These days, it services thousands of businesses worldwide, including a family of entrepreneurial business franchises stretching from coast to coast in Canada. Its National Director in Canada, Gavin Bajin, notes that while the needs and processes involved in delivery its service have certainly changed in the decades since, its core mission hasn’t: putting the customer at the forefront of its delivery.
Bajin began his career with ServiceMaster a little over a decade ago. “In the last 10 years, my goodness, we’ve seen a lot of different changes and trends, whether it be the green movement or sustainability or the movement toward operational efficiencies,” he tells FC&M. FACILITATING A CLEANER OFFICE
In an industry with a pre-existing propensity for change, the last 20 months or so have nevertheless been something of a watershed time. ServiceMaster Clean works extensively in office facilities and Bajin acknowledges that the focus has shifted. “We have long preached the message that clean offices equal healthier offices,” he explains. “Typically, we had concentrated this message during flu season, when commercial spaces are most impacted by people in the facility and germs. But maintaining a healthy work environment has been part of our modus operandi for many years inside the industry.” Prior to COVID-19, cleaning in offices was all about maintaining a healthy
